2012 Volkswagen Beetle Complaint Log

I HAVE THREE CONCERNS ABOUT MY NEW CAR. FIRST AND FOREMOST IS THE WINDOW ISSUE. I HAD THE VX BEETLE FOR ABOUT TWO WEEKS WHEN THE AUTOMATIC WINDOWS ON BOTH DRIVER'S AND PASSENGER'S SIDES EITHER DO NOT GO UP OR DOWN ALL THE WAY AS THEY ARE SUPPOSED TO. THEY STOP INTERMITTENTLY AND TAKE SEVERAL TRIES TO EITHER CLOSE OR OPEN. SAFETY ISSUE. DEALER SAYS VX KNOWS AND IS WORKING ON FIX. VX SAYS THE SAME BUT I HAVE HAD THE CAR THREE MONTHS NOW AND NO FIX (AND NO FIX IN SIGHT IT SEEMS). ALSO, FUEL GAUGE WOULD NOT REGISTER AS FULL. A PART FOR THIS ISSUE HAS BEEN ORDERED AND IS IN. IT WILL BE INSTALLED IN A FEW DAYS AND HOPEFULLY ADDRESSES THIS PROBLEM ALTHOUGH OTHER CONSUMERS HAVE POSTED THAT THIS DOESN'T ALWAYS WORK. LASTLY, MY AIR CONDITIONER BLOWS WARM AIR UNLESS YOU TURN THE DIAL COMPLETELY TO MAX. ANY ADJUSTMENT BACKWARD FEELS LIKE THE HEATER IS ON. WHEN I TURN OFF THE AC AND PUT ON THE FAN WITH VENTS OPEN WANTING TO GET FRESH AIR (55 DEGREES OUT), AIR WARMER THAN OUTSIDE IS BLOWING IN. IT'S DIFFICULT TO ADJUST THE INTERIOR TEMPERATURE WHEN YOU HAVE EITHER ICE COLD OR HEAT AND ARE HESITANT TO MESS WITH THE WINDOWS!!! *TR

DRIVER AND PASSENGER WINDOWS REQUIRE MULTIPLE ATTEMPTS TO CLOSE COMPLETELY. SEVERAL PROBLEMS EXIST---FIRST IS THAT AS THE WINDOWS ARE RAISED, THEY TRAVEL UPWARDS, STOP, THEN RETRACT SEVERAL INCHES. ON SUBSEQUENT ATTEMPTS TO RAISE THE WINDOW, THEY CONTINUE TO BIND WITHIN THE DOOR MECHANISM, REQUIRING ADDITIONAL ATTEMPTS TO GET THE WINDOW TO CLOSE. ADDITIONALLY, THERE IS AN ISSUE WITH OPENING/CLOSING DRIVER AND PASSENGER SIDE DOORS. THE WINDOW IS DESIGNED TO DROP ROUGHLY ONE QUARTER TO THREE EIGHTH'S OF AN INCH WHILE THE DOOR IS BEING OPENED (OR CLOSED). ONCE THE DOOR IS CLOSED OR LOCKED, THE WINDOW IS DESIGNED TO RETURN TO THE CLOSED POSITION. THE DRIVER'S SIDE WINDOW DOES NOT CLOSE COMPLETELY AFTER LOCKING THE CAR, LEAVING THE CAR OPEN TO THE ELEMENTS AND VULNERABLE TO BREAK IN. THE SAME PROBLEM HAS APPEARED ON THE PASSENGER SIDE, ALTHOUGH IT ONLY HAPPENS MUCH LESS FREQUENTLY. LOCAL DEALER AND VWOA TOLD ME THERE IS NO FIX FOR THE 2012 BEETLE WINDOW PROBLEMS, AND THAT I WILL BE CALLED ONCE THERE IS A SOLUTION. *TR

DRIVERS WINDOW DOES NOT FUNCTION PROPERLY. WILL AT TIMES NOT GO UP OR DOWN. DEALER STATES THIS IS A KNOWN PROBLEM AND THAT THERE IS CURRENTLY NO FIX FOR THE ISSUE. *TR

THERE IS A HIGH PITCH WHISTLING NOISE IN THE STEERING SYSTEM. IT IS PRESENT WHEN THE VEHICLE IS SITTING STILL AND WHILE THE VEHICLE IS TRAVELING. THE NOISE ONLY INCREASES WHEN THE STEERING WHEEL IS MOVED BACK AND FORTH. IT IS AN INTERMITTENT SOUND. THE DEALERSHIP HAS REPLACED THE POWER STEERING PUMP TWICE AND THE SOUND DID NOT GO AWAY. THEY DROVE A BRAND NEW BUG AND TOLD US THAT ALL THE BUGS HAVE THE SAME NOISE. THE SOUND IS LIKE WHEN A WINDOW IS SLIGHTLY OPEN WHILE TRAVELING AT A HIGH RATE OF SPEED. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE WINDOW WOULD NOT CLOSE COMPLETELY. AS A RESULT, WATER WAS ENTERING THE VEHICLE WHEN IT RAINED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO SOLUTION TO THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE AND ACKNOWLEDGED THAT THERE WAS NO CURRENT REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500. THE VIN WAS UNAVAILABLE.

I PURCHASED MY CAR FROM OURISMAN VOLKSWAGEN OF LAUREL 3371 FORT MEADE ROAD, LAUREL ON MAY 27, 2012 I BEGAN HAVING TROUBLE WITH DRIVER'S SIDE THE AUTOMATIC WINDOW OPENING MECHANISM TOOK MY CAR BACK TO THE DEALER FOR REPAIRS ON SEVERAL TIMES. THE WINDOW HAS ISSUES GOING UP AND STAYING UP. I JUST MADE MY FIRST PAYMENT ON THIS VEHICLE AND ITS BEEN IN THE SHOW OFF AND ON FOR A MONTH. I'VE BARELY GOTTEN TO DRIVE THE CAR. I CALLED TO PICK UP THE CAR TODAY TO FIND OUT THAT THE CAR STILL ISN'T FIXED AND THEY HAD SOMEONE FROM CORPORATE COME DOWN TO TRY TO FIX IT AND THEY DON'T KNOW HOW TO FIX IT AT THIS TIME. I WAS TOLD THAT IT COULD TAKE UP TO THREE WEEKS TO FIND OUT IF WHAT THE PROBLEM IS OR TO FIND OUT IF THEY CAN'T FIX IT. ITS OBVIOUS THAT THEY CAN'T FIX IT BECAUSE THEY TRIED 3 TIMES AND MY WINDOW STILL ISN'T FIXED. BUT NOW I HAVE TO GO PICK UP MY CAR AND ITS NOT FIXED. ITS BRAND NEW BARELY A MONTH OLD AND I PAID FOR GOODS THAT ARE CORRECT. *JS

RECURRING ISSUES WITH DOOR POWER WINDOWS. TAKES APPROXIMATELY 6-7 ATTEMPTS TO SECURE OR ROLL THEM UP AFTER OPENING; UNSURE IF THEY WILL COMPLETELY FAIL AND EVENTUALLY NOT ROLL UP AT ALL. SAFETY ISSUE CONCERNS: UNABLE TO ROLL UP WINDOWS AGAINST ADVERSE WEATHER CONDITIONS AND FREEWAY DEBRIS, (RAIN AND DEBRIS CAN DAMAGE ELECTRICAL CIRCUITRY LOCATED NEXT TO DOOR AND DEBRIS CAN INJURE DRIVER; RAIN/WIND/DEBRIS CAN IMPAIR DRIVERS VISIBILITY IF WINDOW CANNOT BE ROLLED UP PROPERLY); IN ADDITION, IN AN EMERGENCY SITUATION THAT WOULD REQUIRE SHELTERING IN PLACE IN THIS VEHICLE; SUCH AS AN ASSAULT, ROBBERY ETC. THE INABILITY FOR THE CONSUMER TO ROLL UP THEIR WINDOWS PRESENTS A REAL LIFE-SAFETY THREAT. AFTER HAVING RESEARCHED ON-LINE AND SPOKEN TO THE DEALERSHIP WHICH I PURCHASED MY VEHICLE FROM, THIS SERIOUS PROBLEM HAS BEEN KNOWN FOR APPROXIMATELY A YEAR, AND I WAS TOLD (4 MONTHS AGO) THAT I WOULD BE PLACED ON A BACK-STOCK ORDER LIST FOR THE REVISED ELECTRICAL MODEM THAT WOULD RESOLVED THIS PROBLEM. I HAVE CALLED FOR FOLLOW-UP INFORMATION AND AN ETA ON THE PART. THEY WERE UNABLE TO PROVIDED ME WITH NEW INFORMATION OR AN ETA. THIS IS CLEARLY A PROBLEM THAT 1) THEY (MANUFACTURE AND DEALERSHIP) CANNOT FIX 2) HAVE NOT FOUND A FIX FOR (MANUFACTURER) AND HAVE BEEN LYING TO THE CONSUMER ABOUT (MANUFACTURER/DEALERSHIP) 3) HAVE NOT ELEVATED TO THE PROPER PRIORITY LEVEL TO FIND A FIX FOR (MANUFACTURER). *TR

ON 5/15/12, I PARKED MY CAR AT 1:20 P.M. IN AN OFF ROAD SMALL PRIVATE PARKING LOT (A SMALL ASSISTED LIVING COMPLEX IN STOCKTON, CA), TEMPERATURE LESS THAN 80 DEGREES, NO TREES OVERHEAD, PERPENDICULAR, FACING THE SIDE OF THE BUILDING. WHEN I CAME OUT 3 HOURS LATER, FROM THE INSIDE OF THE CAR, I NOTICED WHAT SEEMED TO BE A SEMI-CIRCLE HAIRLINE FRACTURE ON MY FRONT WINDSHIELD, THAT HADN'T BEEN THERE BEFORE; STARTING AT THE UPPER ROOFLINE APPROXIMATELY 10 INCHES TO THE LEFT OF THE REARVIEW MIRROR, ARCHING DOWNWARD THROUGH THE CENTER LOCATION OF THE MIRROR BRACKET (SILICONED TO THE WINDSHIELD FROM THE INSIDE) ARCHING BACK UPWARDLY APPROXIMATELY 8" TO THE RIGHT OF THE MIRROR ENDING AT THE UPPER ROOFLINE. CLOSER EXAMINATION FROM INSIDE SHOWED ONE VERTICAL FRACTURE TO THE RIGHT OF THE BRACKET POSITION, FROM THE ROOFLINE AS THE ACTUAL POSSIBLE ORIGIN OF THE LEFT ARCH, THE RIGHT ARCH SEPARATE FROM THE PREVIOUS BRANCHING INTO AN ADDITIONAL HAIRLINE FRACTURE, AND YET ANOTHER SMALLER ATTACHED HAIRLINE SEMICIRCLE FRACTURE ARCHING BELOW THE FIRST OBSERVED SEMICIRCLE!! THERE IS A VERY TINY LOOP OF SILICONE HANGING FROM THE INSIDE ROOFLINE. PREVIOUS TO THIS OBSERVATION, THERE HAD BEEN NO FRACTURES! THIS WAS TOTALLY "OUT OF THE BLUE". IN MY 4903 MILES OF DRIVING, I HAD NOT EXPERIENCED ANYTHING BUT RAIN "HITTING" THE WINDSHIELD...NO OTHER DRIVERS HAVE DRIVEN THE CAR WITHOUT MY BEING IN THE CAR...AND I HAVE ONLY USED "TOUCH LESS" CAR WASHES. I CONTACTED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THE NATIONAL VW CUSTOMER CARE CENTER, AFTER READING MULTIPLE VW OWNERS' COMMENTS ONLINE WITH SIMILAR "SPONTANEOUS" FRACTURES TO THEIR 2012 BEETLE'S WINDSHIELDS!!

I NOTICED A SET OF CRACKS NEAR THE TOP OF MY WINDSHIELD, APPROXIMATELY AT THE POINT WHERE THE REAR VIEW MIRROR ATTACHES AND EXTENDING UP TO THE ROOF LINE EDGE. THE CRACKS WERE APPROXIMATELY 6" - 8" IN LENGTH. I HAVE NO IDEA WHEN OR HOW IT OCCURRED AS I DO NOT RECALL ANY STONE OR OTHER ROAD DEBRIS HITTING THE WINDSHIELD, THERE WAS NO SOUND OF ANYTHING HITTING THE WINDSHIELD OR SMALL CHIP IN THE GLASS WHERE THE IMPACT WOULD HAVE OCCURRED. I DID NOT PARK IT UNDER A TREE AND NOTHING FELL ON OR HIT THE GLASS TO MY KNOWLEDGE. I HAVE HEARD SIMILAR REPORTS FROM OTHER 2012 VW BEETLE OWNERS, AND IT WAS SUGGESTED THAT SOME WINDSHIELDS WERE INSTALLED IMPROPERLY AND COULD LEAD TO STRESS FRACTURES. THERE ARE A LIST OF SIMILAR COMPLAINTS FOUND AT: HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?5560318-CRACKING-WINDSHIELD-AND-ANNOYING-RATTLE-ON-2012-BEETLE. *TR

CPSC#I1220269A. 2012 VOLKSWAGEN BEETLE. CONSUMER STATED THAT WHEN THE DRIVER CAN NOT READ THE SPEED OR FUEL GAUGES THAT IT IS A SAFETY ISSUE.. *LN THE CONSUMER STATED THE PROBLEM WAS WITH THE BACK LIT MARKS AND NUMERALS ON THE DASH CLUSTER FOR THE GAS, TACHOMETER AND SPEEDOMETER. THE CONSUMER STATED THEY WOULD NOT COME ON UNLESS HE TURNED THE HEAD LIGHT SWITCH ON OR, IF HE WERE DRIVING DIRECTLY INTO THE SUN. THE CONSUMER STATED 90% OF THE TIME, HE WAS UNABLE TO READ THE GAUGES. *JB

BOTH DRIVERS SIDE AND PASSENGER SIDE WINDOWS EXPERIENCING ISSUE WHEN AUTO-CLOSING. WINDOWS WILL NOT CLOSE USING THE "AUTO UP" FEATURE. WINDOWS RETRACT TO THE DOWN POSITION 2-3 TIMES BEFORE SWITCHING TO MANUAL MODE BY DEFAULT. WINDOW MOTORS MUST BE RESET FOR "AUTO UP/DOWN" AFTER EACH TIME. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH AND NOTICED THE CATALYTIC CONVERTER WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN DETECTED A FUEL VAPOR LEAK IN THE EVAP CONTROL SYSTEM AND AN UNKNOWN REPAIR WAS PERFORMED. THE SIMILAR FAILURE RECURRED TWO TIMES AFTER THE REPAIR. THE SECOND OCCURRENCE THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIR. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE THIRD OCCURRENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 1,166.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE DRIVER'S SIDE WINDOW WAS ABLE TO BE OPENED BUT COULD NOT BE CLOSED. THE CONTACT HAD TO DEPRESS THE POWER SWITCH FOR THE WINDOW SEVERAL TIMES BEFORE WINDOW WOULD RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE MANUFACTURER EXPERIENCED FAILURES WITH THE PART BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CURRENT MILEAGE WAS 8,000. THE FAILURE MILEAGE WAS 300.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE ELECTRONIC WINDOWS FAILED AND WOULD OPEN AND CLOSE INDEPENDENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY DID NOT HAVE A REMEDY AVAILABLE FOR THE FAILURE. THE MANUFACTURER ADVISED THE DEALER NOT TO MAKE ANY REPAIRS TO THE VEHICLE. THE CONTACT ALSO STATED THAT THE HEAD REST WAS TOO LARGE AND BLOCKED 40 PERCENT OF HIS VIEW THROUGH THE REARVIEW MIRROR. IN ADDITION, THE CONTACT STATED THAT THE METAL PLATE AROUND THE GEAR SHIFTER WAS TOO SHINY WHEN THE SUN REFLECTED, BLINDING THE CONTACT'S VIEW OF THE ROADWAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,748. UPDATED 09/05/12*LJ THE CONSUMER STATED THE AIR CONDITIONER WOULD AT TIMES BLOW WARM AIR WHEN ON. ALSO, THE REAR WINDSHIELD WAS TOO SMALL AND THE TINT WAS TOO DARK. UPDATED 09/10/2012 *JS

THE POWER WINDOW DO NOT GO UP RIGHT. WHEN WINDOW ARE DOWN TRYING TO PUT UP WINDOW THEY GO UP AND STOP ONE THIRD OF THE WAY AND SPRING BACK DOWN PUSH SWITCH TO GO UP WINDOW GO UP HALF UP SPRING BACK DOWN THIS GO ON TWO TO THREE TIME IF YOU HOLD SWITCH IN UP THEY GO UP AND SMELL LIKE SMOKE. THE DEALER SAID V.W. IS TRYING TO CORRECT THIS PROBLEM BUT AT THIS TIME THERE IS NO KNOW FIX . I THINK THIS IS A SAFETY PROBLEM NOT BEING ABLE TWO ROLL WINDOW UP RIGHT A WAY IF WE HAD TO IN A EMERGENCY NOT TO SAY THE SMOKE SMELL. *TR