2011 Volkswagen Golf Complaint Log

LAST WEEK, THE ENGINE LIGHT CAME ON AGAIN IN MY GOLF TDI THE WAY IT HAD A YEAR AGO WHEN THE FUEL PUMP FAILED. I TOOK IT IN AGAIN AND WAS TOLD THE POSSIBILITY IT WAS A FUEL PUMP ISSUE AGAIN AFTER THEY REPLACED THE ENTIRE THING BRAND NEW LAST SUMMER WAS CLOSE TO ZERO. HOWEVER, I RECEIVED A CALL THAT AFTERNOON SAYING ONCE AGAIN THE FUEL PUMP WAS HAVING PROBLEMS DUE TO "DIRTY DIESEL." LAST SUMMER AFTER THE CAR WAS REPAIRED I WAS TOLD ONLY TO GO TO SHELL AND CHEVRON. I HAVE ONLY GONE TO THE SAME CHEVRON STATION THIS ENTIRE TIME AND THE PROBLEM OCCURRED AGAIN. I WAS TOLD BY THE DEALER MECHANIC THAT DIRTY DIESEL IS A RAMPANT PROBLEM IN THE PACIFIC NW AND THAT IT WAS NOT A GOOD IDEA THAT I ONLY WENT TO ONE GAS STATION AND THAT I SHOULD TRY OTHERS. I WAS ALSO TOLD, I "BARELY" DROVE THE THING AS IT ONLY HAD 5000 MILES ADDED ON IT SINCE LAST SUMMER. HE SAID DIESEL CAN GROW BACTERIA AND THAT HE WOULD PUT ADDITIVES IN MY CURRENT TANK AND THEN MY NEXT TANK I SHOULD ADD ANOTHER BOTTLE OF ADDITIVES. HOW THIS SOLVES THE PROBLEM LONG TERM I HAVE NO IDEA. SO APPARENTLY I WAS SOLD A VEHICLE WITH A FUEL PUMP THAT A) CAN NOT HANDLE THE DIESEL QUALITY IN THE ENTIRE PACIFIC NW REGION I LIVE IN AND B) MUST DRIVE AT A CERTAIN PACE/RATE TO KEEP THE FUEL PUMP CLEAN. I AM GOING TO TRY AND SELL THE VEHICLE AS SOON AS I CAN FIND A REPLACEMENT AS THIS SEEMS LIKE AN INHERENT FLAW IN THE CAR THAT WILL NEVER GO AWAY SINCE THEY CONTINUE TO REPLACE IT WITH THE SAME FAULTY FUEL PUMP. *TR

WHILE DRIVING AT HIGHWAY SPEED GLOW PLUG LIGHT BEGAN BLINKING AND CAR LOST POWER AND WENT INTO "LIMP" MODE. HAD CAR TOWED TO DEALER WHERE IT WAS DETERMINED THAT THE IN-TANK FUEL PUMP AND DIESEL HIGH PRESSURE FUEL PUMP HAD BOTH DONE BAD, POSSIBLY A CASCADING FAILURE. REPAIR WAS PERFORMED AT NO CHARGE DESPITE BEING OUTSIDE OF WARRANTY. EIGHT MONTHS LATER AND 18,000 MILES LATER AT APPROX 79,000 MILES, SIMILAR SYMPTOMS AND FAILURE AS DETERMINED BY THE SAME DEALER. THIS WAS AGAIN REPAIRED BY VW UNDER "GOODWILL WARRANTY" . THERE MUST BE SOME SORT SYSTEMIC OR DESIGN FAILURE WITH THE FUEL PUMPS ON THESE CARS. THERE ARE PAGES OF COMPLAINTS HERE AND ON VARIOUS TDI WEB FORUMS DOCUMENTING INSTANCES OF FUEL PUMP FAILURES. *TR

I WAS ENTERING AN INTERSECTION AT 10MPH AND HALFWAY INTO THE INTERSECTION, MY CAR STALLED AND STOPPED. IT SLOWLY BUMPED THE CAR IN MY REAR. NO INJURY OR DAMAGE NOTED. I PUT THE CAR IN PARK, TURNED OFF THE CAR AND RESTARTED IT AND DROP IT TO THE NEAREST PARKING LOT. THIS IS A VW GOLF TDI 2011! *TR

MY VEHICLE IS A TDI DIESEL VERSION OF THE VW 2011 GOLF. DURING MY COMMUTE HOME I WAS TRAVELING AT HIGHWAY SPEED IN THE LEFT LANE OF SOUTHBOUND HIGHWAY 101 IN CA WHEN A WARNING LIGHT ILLUMINATED (GLOW PLUG) AND I LOST SIGNIFICANT SPEED AND POWER. I MADE MY WAY TO THE RIGHT SHOULDER AND WAS ABLE TO TRAVEL IN "LIMP MODE" FOR ANOTHER MILE OR SO BEFORE THE CAR DIED. I CALLED THE NEAREST VW DEALER AND HAD MY CAR TOWED TO THAT DEALER. INITIAL FEEDBACK FROM THE DEALER IS THAT IT IS A HIGH PRESSURE FUEL PUMP (HPFP) FAILURE. ROOT CAUSE AND REPAIR HAVE NOT BEEN COMPLETED AS OF TODAY, MONDAY JULY 22, 2013. *TR

ENGINE WARNING LIGHT, LOSS OF POWER, ENGINE STALL. DEALER SAID FUEL PUMP FAILED, CONTAMINATED COMPLETE FUEL SYSTEM. ENTIRE FUEL SYSTEM MUST BE REPLACED. *TR ## VIN FAILED ##

ENGINE LIGHT COMING AND GOING, LURCHING INTERMITTENTLY UPON ACCELERATION. TOOK IT INTO THE DEALER 3 TIMES SINCE MARCH 2013 AFTER IT STARTED HAPPENING IN FEB 2013. TODAY RECEIVED A CALL FROM THE SERVICE DEPT AT THE DEALER CLAIMING THERE IS SEDIMENT THROUGHOUT THE FUEL SYSTEM DUE TO DIRTY DIESEL WHICH THE FILTERS CAN NOT CATCH. HE STATED THE ENTIRE FUEL SYSTEM WILL NEED TO BE REPLACED. TOLD ME TO CALL MY INSURANCE AGENT TO GET HIM INVOLVED DESPITE THE FACT THAT THE CAR IS UNDER A 7 YEAR WARRANTY AND THIS APPARENTLY HAS HAPPENED TO MANY OTHER TDI HPFPS AND IS NOT DUE TO THE ISSUE OF THE QUALITY OF DIESEL FUEL. *TR

I WAS DRIVING ON I15 SOUTHBOUND, THE ENGINE MALFUNCTION SYMBOL APPEARED ON MY DASH BOARD AND ALL OF A SUDDEN THE CAR LOST POWER AND STALLED. AFTER PAYING OVER $800.00 IN TOWING FEES TO THE NEAREST VW DEALER IN ONTARIO CALIFORNIA. THE DEALER IS ASKING IF GASOLINE WAS PUT IN THE TANK. THEY ARE SAYING THAT METAL SHARDS WERE FOUND AND GASOLINE IS THE ONLY CAUSE OF THAT MALFUNCTION. I AM THE ONLY DRIVER OF THE CAR AND I HAVE NEVER PUT GASOLINE. I ALWAYS FILL UP AT THE SAME GAS STATION DUE TO THE FACT THAT NOT ALL GAS STATION HAVE DIESEL. *TR

WE FILLED UP THE TANK WITH DIESEL AT GAS STATION ON THE ROAD AND THE CAR STARTED STALLING 3 DAYS LATER. IT WOULD ONLY START AFTER AN HOUR OF "REST". AFTER 3 OF THESE INCIDENTS, WE TOOK IT TO THE DEALER TO FIND OUT THAT THE CAR HAD GASOLINE MIXED WITH DIESEL, OR "CONTAMINATED FUEL". THEY FLUSHED THE CAR AND CHANGED THE FILTERS AT A COST OF $1275, BUT WARN THAT IT MAY REQUIRE A FULL OVERHAUL! (COST ESTIMATED AT $8K). SO I ASKED, HOW I AM SUPPOSE TO KNOW WHAT'S GOOD DIESEL OR NOT? IS THERE A TEST? SOME WAY OF KNOWING? THE DEALER HAD NO SUGGESTIONS NOR GUIDANCE ON THIS REGARD. NOW WE FIND ON THE WEB FORUMS, THAT THIS IS NOT AN ISOLATED CASE AND THAT THERE ARE MANY CASES (IN FACT THE DEALER MENTIONED A FEW WERE IN THE SHOP FOR THE SAME ISSUE) ESCALATING THIS ISSUE FROM THE RANDOM MISUSE OF GAS OR CONTAMINATED GAS. NET, THERE'S AN ISSUE WHEN YOU HAVE A CAR YOU CAN'T RELY ON BECAUSE OF THE DIESEL SUPPLIES. I AM VERY DISAPPOINTED AND CONCERNED THAT THIS NEW CAR WILL STALL AGAIN AND LEAVE US STRANDED. *TR

AS I WAS ENTERING THE ON RAMP TO GET ON THE HIGHWAY, UNDER NORMAL ACCELERATION, THERE WAS A HISSING SOUND AND THE CAR STALLED IN THE MIDDLE OF THE HIGHWAY LANE WHERE MULTIPLE CARS WERE GETTING ON AND OFF THE HIGHWAY. I WAS FORCED TO PULL TO THE SIDE OF THE EXIT RAMP WHERE I WAITED 45 MIN FOR A TOW TRUCK TO GET US WHILE CARS FLEW PAST MY FIANCEE AND I, PUTTING OUR LIVES IN DANGER. I HAD THE CAR TOWED TO THE DEALER WHERE I PURCHASED THE CAR. TODAY, 11/26/2012, I WAS TOLD THAT THE HPFP(HIGH PRESSURE FUEL PUMP) HAD FAILED AND WOULD BE REPLACED UNDER THE WARRANTY. I AM WAITING FOR FURTHER INFORMATION AS TO WHETHER THERE ARE ANY MORE MALFUNCTIONS OR NOT. THIS SEEMS TO BE A COMMON PROBLEM THAT VWOA HAS FAILED TO ACKNOWLEDGE AND IS PUTTING PEOPLES LIVES IN DANGER. *TR

HAD BEEN DRIVING FOR ABOUT 70 MILES STOPPED FOR ABOUT 20 MINUTES. RESTARTED CAR DROVE 1/2 MILE TO THE FREEWAY MADE THE TURN ON TO THE FREEWAY AND THE CAR WOULD NOT ACCELERATE AND CAME TO A STOP. I WAS LUCKY ENOUGH TO GET IT OFF THE HIGHWAY AND ON TO THE SHOULDER. DEALER SAYS IT IS CONTAMINATED FUEL AND THE FUEL PUMP FAILED. *TR

VEHICLE ENGINE STOPPED WHILE VEHICLE WAS STOPPED. WOULD NOT RESTART. TOWED TO DEALER. DEALER SERVICE REPORTED RUST IN FUEL CANISTER. CLAIMS CAUSE OF FAILURE WAS BAD FUELED. $7200 IN PARTS AND LABOR. BASED ON SEVERAL BLOGS, I SUSPECT HPFP FAILURE WAS PART MALFUNCTION BUT VW DOES NOT ADMIT TO THIS. *TR

HIGH PRESSURE FUEL LINES WERE LEAKING LARGE AMOUNTS OF FUEL. FUEL LEAKED ON TO ALTERNATOR, CAR STALLED ON HIGHWAY AND REQUIRED TOWING. *TR

I WAS DRIVING MY VEHICLE AT APPROXIMATELY 35MPH, AFTER JUST HAVING LEFT A STORE. ALL OF A SUDDEN THE ENGINE STARTED MAKING A "CLUNKY" SOUND AND THE HUD DISPLAYED "SERVICE ENGINE". I PULLED TO THE SIDE OF THE ROAD AND SHUT OFF THE ENGINE. I TRIED TO REFIRE THE ENGINE THINKING PERHAPS THERE WAS A HICCUP IN THE FUEL LINES. THE VEHICLE RESTARTED WITH THE SAME CLUNKY SOUND, AND ABRUPTLY STALLED WITHIN 5 SECONDS. *TR

HIGH PRESSURE FUEL INJECTION PUMP FAILED. *TR

I WAS ON A ROAD TRIP FOR VACATION WHEN MY CAR DIED. I WAS DRIVING ABOUT 35 MPH ONE EVENING WHEN I HEARD A LIGHT METALLIC PING AND, A FEW SECONDS LATER, THE ENGINE SHUT OFF AND MANY LIGHTS IN THE DASH CLUSTER CAME ON. THE CAR COASTED TO A STOP. I HAD IT TOWED TO THE NEAREST MECHANIC THE NEXT DAY AND, AFTER THEY WEREN'T ABLE TO FIND THE ROOT CAUSE, I HAD IT TOWED TO THE NEAREST VW DEALERSHIP. THE NEXT DAY THEY INFORMED ME THAT THE SUSPECTED PROBLEM WAS FUEL CONTAMINATION (GAS IN A DIESEL TANK), WHICH CAUSED THE FUEL PUMP TO FAIL AND METAL PARTICLES WERE FOUND IN THE FUEL PUMP/LINES. THIS CHARGE OF FUEL CONTAMINATION CAME AS QUITE A BIT OF A SURPRISE, SINCE THE LAST FUEL I?D PURCHASED WAS AT A FUEL STATION NEAR MY HOME TOWN (AND A RECEIPT CONFIRMS THAT THIS WAS A DIESEL PUMP, IN CASE THERE IS ANY DOUBT). I HAD TRAVELED OVER 600 MILES ON A SINGLE TANK. THE LIST OF PARTS REPLACED WAS NEARLY 20 PARTS LONG AND INCLUDED A DIESEL INJECTION PUMP, 4 DIESEL INJECTION LINES, FUEL RAIL, ETC. FORTUNATELY, VW COVERED THE REPAIRS UNDER WARRANTY (THOUGH OTHERS WITH THIS PROBLEM HAVEN'T BEEN SO LUCKY). AFTER THE REPAIRS WERE COMPLETED AND I TRAVELED BACK TO RETRIEVE MY CAR, I BEGAN SEARCHING ONLINE AND FOUND THAT THERE WERE QUITE A FEW OTHER VW TDI OWNERS FROM 2009 ONWARD, THAT EXPERIENCED THE SAME TYPE OF ISSUE. ALL APPEARED TO BE RELATED TO FAILURE OF THE HIGH PRESSURE FUEL PUMP (HPFP), ALL WERE VERY EXPENSIVE REPAIRS, ONLY SOME WERE COVERED UNDER VW WARRANTY AND MANY WERE BLAMED ON FUEL CONTAMINATION. *TR

I WAS DRIVING MY VW GOLF TDI ABOUT 15 MPH DUE TO HEAVY TRAFFIC WHEN COIL SIGN BEGAN FLASHING AND THE SERVICE ENGINE SOON ALERT APPEARED. AFTER APPROXIMATELY 200 YARDS THE VEHICLE STOPPED AND WOULD NOT START AGAIN. THERE WAS NO ACCIDENT BECAUSE TRAFFIC LIGHTS TURNED RED. THE VEHICLE WAS PUSHED FROM THE INTERSECTION TO THE CURB AND TOWED TO A VW DEALERSHIP. FUEL PUMP, FUEL FILTER HOUSING, ALL FUEL INJECTORS, FUEL LINES, AND HIGH PRESSURE FUEL PUMP WERE REMOVED AND REPLACED WITH NEW PARTS. THE VEHICLE IS NOW OPERATING. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GOLF. WHILE DRIVING APPROXIMATELY 5 MPH , ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED SEVERAL MINUTES AFTER THE ACTUAL IMPACT AND NOT DURING. THE CONTACT SUSTAINED A CHEST CONTUSION, MULTIPLE BRUISES TO HER BODY AND FACE, A SPRAINED LEFT FOOT AND BURNS TO THE CHEST AND RIGHT HAND FROM THE AIR BAG DEPLOYMENT. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP AND WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. UPDATED 11/07/12*LJ

HAD DRIVEN CAR 20 MILES THAT DAY. WENT INSIDE FOR 15 MINUTES, CAME BACK. UNABLE TO START CAR. UNABLE TO ENGAGE ENGINE. LIGHTS AND SHIFTERS ALL WORKING. 5 ATTEMPTS BY 3 DIFFERENT PEOPLE OVER NEXT HOUR AND UNABLE TO START CAR. VW TOW TRUCK DRIVER UNABLE TO START CAR. NEXT MORNING VW ABLE TO START CAR. VW DEALER ATTRIBUTES PROBLEM TO WATER/ALGAE IN FUEL. LINE CLEANED AND FUEL REPLACED BY DEALER. CAR PICKED UP. CAR DRIVEN 15 MILES TOTAL AFTER PICK-UP. LEFT CAR FOR 5 MINUTES, RETURNED TO CAR BUT UNABLE TO RESTART CAR. MULTIPLE ATTEMPTS FAILED. TOW TRUCK DRIVER ABLE TO START CAR AFTER 5 MINUTES OF CONSTANTLY ENGAGING ENGINE. BEING INVESTIGATED BY VW DEALER NOW. *TR

MY HIGH PRESSURE FUEL PUMP (HPFP) FAILED WHILE DRIVING ON THE HIGHWAY. I WAS ABLE SAFELY GET OFF THE HIGHWAY, BUT BARELY AND WAS LEFT STRANDED IN AN INTERSECTION. I HAD TO PUSH THE CAR OUT OF THE INTERSECTION. I READ ONLINE THAT MANY VOLKSWAGEN TDI OWNERS EXPERIENCE THE SAME THING. PLEASE FORCE VW TO ADDRESS THIS ISSUE. I DID NOT PUMP GASOLINE INTO MY TANK. THAT IS LUDICROUS. *TR

WHEN ACCELERATING ONTO THE HIGHWAY, THE CHECK ENGINE LIGHT FLASHED "SERVICE ENGINE IMMEDIATELY" AND THE GLOW PLUG LIGHT FLASHED. VW SERVICE WAS CALLED, THEY INDICATED THAT THE CAR SHOULD NOT BE DRIVEN. IT WAS TOWED TO THE NEAREST DEALERSHIP WHERE THEY INDICATED THAT THE FUEL PRESSURE WAS TOO LOW. THEY REPLACED THE FUEL PRESSURE REGULATOR WITH NO IMPROVEMENT. THEY THEN INDICATED THAT THE HIGH PRESSURE FUEL PUMP WAS FAULTY AND REPLACE THE PUMP (PART NUMBER 03L130755A), THE PIPE (03L130235S), SEAL (N 90451902), VALVE (057130764H). *TR

CAR STALLED ON FREEWAY OFF RAMP IN TRAFFIC, AND WOULD NOT RESTART. THE CAR WAS BLOCKING TRAFFIC, AND NEEDED TO BE TOWED TO DEALERSHIP TO BE REPAIRED. THE DEALER STATED THAT THE HIGH PRESSURE FUEL PUMP (HPFP) HAD FAILED. *TR

I WAS DRIVING THE CAR (GOLF TDI) EQUIPPED WITH DSG TRANSMISSION IN MANUAL MODE IN 4TH GEAR AT ABOUT 35MPH AND I HAD TO SLOW DOWN FOR A CAR TO TURN RIGHT IN FRONT OF ME. AFTER THE CAR TURNED RIGHT I CHANGED THE GEARBOX IN 2RD GEAR AND PUSHED THE ACCELERATOR PEDAL AND THE CAR DIDN'T ACCELERATE (MOVE), ONLY THE ENGINE REVVED AT ABOUT 3500-4000 RPM (LIKE BEING IN NEUTRAL MODE, BASICALLY THE TRANSMISSION NOT ENGAGING THE ENGINE). I HAD TO MOVE THE GEARSHIFT SELECTOR IN DRIVE MODE (AUTOMATIC) AND THE CAR AFTER A FEW SECONDS BEGAN TO ACCELERATE. THIS IS A VERY DANGEROUS SITUATION IF HAPPENS CROSSING FROM ONE SIDE TO THE OTHER SIDE OF THE ROAD OR IN HEAVY TRAFFIC. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 8,500.

DURING REGULAR SLOW TRAFFIC DRIVING CONDITIONS MY 2011 VOLKSWAGEN GOLF TDI DISPLAYED THE "ENGINE CONTROL MALFUNCTION" LIGHT ON MY INSTRUMENT PANEL. I QUICKLY PULLED OVER AND TURNED OFF THE ENGINE. AFTER WAITING SEVERAL MINUTES I STARTED THE VEHICLE AGAIN AND THE LIGHT TURNED OFF. AFTER ABOUT 10 MINUTES OF DRIVING, THE LIGHT CAME ON AGAIN AND I NOTICED AN EXTREME LOSS OF POWER. I PULLED OVER AGAIN WITHIN A FEW MINUTES AND TURNED OFF THE ENGINE. THIS TIME I WAITED ALMOST 15 MINUTES BEFORE TRYING TO START THE VEHICLE AGAIN AND IT WOULD NOT START. I THOUGHT I WAS OUT OF DIESEL AS THE LOW FUEL LIGHT HAD ALSO JUST COME ON SO I CALLED SOMEONE TO BRING ME 5 GALLONS OF DIESEL THINKING MAYBE I WAS OUT. AFTER REFUELING, THE VEHICLE STILL WOULDN'T START SO I HAD IT TOWED TO THE CLOSEST VW DEALER. THE DEALER SAID IT WAS THE FUEL PUMP AND I AM CURRENTLY WAITING FOR IT TO BE REPAIRED. THIS HAPPEND ON A SATURDAY AND IT IS NOW 4 DAYS LATER. *TR

2011 VW GOLF TDI 6-SPEED MANUAL. MY CAR WAS AT THE VW DEALERSHIP TO HAVE AN INTERCOOLER KIT INSTALLED (TSB 2025464). ON DEALER'S TEST DRIVE, CAR ABRUPTLY STALLED AND WOULD NOT RESTART. ALL POWER LOST, CAR HAD TO BE TOWED OFF OF ROADWAY. FINALLY DIAGNOSED AS A MALFUNCTIONING HIGH PRESSURE FUEL PUMP. 03L-130-851-AX WAS THE REPLACEMENT PART NUMBER. REPAIR DESCRIPTION STATED THAT THE COMMON RAIL FUEL PRESSURE WAS TOO LOW, SO THE CAR'S ECM WOULD NOT ALLOW INJECTION - EVEN IN A LIMP-HOME MODE. THIS LEFT THE ONE-YEAR-OLD CAR WITH UNDER 14,000 MILES DEAD ON THE ROADWAY. *TR

GOLF STALLED WHILE DRIVING ONLY FILLED WITH CORRECT FUEL DIESEL ONLY SHELL, ARCO, CHEVRON HAVE GAS RECEIPTS TO SHOW THE HIGH PRESSURE PUMP FAILED. PART NUMBERS ARE FOR REFERENCE ONLY, PLEASE CONSULT ETKA BY VIN FOR MOST CURRENT INFORMATION. PLEASE REPLACE THE FOLLOWING: 03L 130 755A (HIGH PRESSURE PUMP), 03L 130 321 (LINE), 03L 130 301 (LINE), 03L 130 301R (LINE), 03L 130 301B (LINE) , 03L 130 301C (LINE), 03L 130 089 (RAIL), 5N0 130 307J (LINE), 1K0 127 400F (FILTER COMPLETE), 03L 130 235S (RETURN LINE), 03L 130 277A (INJECTORS QTY 4), 1K0 201 060 GP (TANK), 5N0 906 129B (AUX PUMP), 1K0 919 050 J (IN TANK PUMP), 059-13 0-216-C (PLATE QTY 4), WHT-000-884 (SEAL QTY 4), 03L 201 360G (FUEL LINE), 1K0 130 307BJ (FUEL HOSE), 1K0 130 307BG (FUEL LINE), 1K0 130 295AB (FUEL LINE), 1K0 200 059BH (FUEL LINE), 1K0 201 293D (SUPPLY LINE), 1K0 201 294C (RETURN LINE). ANY LINE THAT IS NOT REPLACED IN THIS PROCEDURE MUST BE THOROUGHLY CLEANED. IF YOU CANNOT ADEQUATELY CLEAN THE LINE/FITTING, PLEASE REPLACE IT ALSO. PLEASE FOLLOW ELSA WEB'S PROCEDURE FOR PRIMING THE FUEL SYSTEM. BE SURE NOT TO SWAP THE CONNECTIONS IN THE FUEL SYSTEM. IT IS VERY EASY TO SWAP A FUEL FEED LINE FOR A FUEL RETURN LINE. THE CONNECTIONS AT THE FUEL TANK, BULKHEAD, FUEL FILTER, AND HIGH PRESSURE PUMP CAN BE SWITCHED. IF YOU HEAR A HUMMING NOISE FROM THE AUX FUEL PUMP, IT IS LIKELY THAT A FUEL LINE WAS INSTALLED INCORRECTLY. IF THE GF TEST PLA N DOES NOT SHOW UP, GO INTO VSD, ENGINE ELECTRONICS, BASIC SETTINGS, 35 AND RUN THIS TEST 3 TIMES. A VWOA REPRESENTATIVE WILL BE CONTACTING THE DEALER WITHIN 48 HOURS TO DETERMINE IF A FUEL SAMPLE IS NECESSARY. UNTIL THEN, DO NOT DRAIN THE FUEL IN THE VEHICLE UNTIL CONFIRMATION IS RECEIVED. IF YOU DO NOT RECEIVE A CALL WITHIN THE 48 HOURS PLEASE CONTINUE WITH REPAIRS AND A FUEL SAMPLE WILL NOT BE NECESSARY. *TR

UPON ATTEMPTING TO ACCELERATE THE ENGINE WOULD NOT REV ABOVE APPROXIMATELY 1500 RPM. I WAS BARELY ABLE TO GET THE CAR MOVING. AFTER REACHING ABOUT 10 MPH THE CAR STALLED IN THE MIDDLE OF THE STREET. FORTUNATELY, DUE TO THE TIME OF DAY THERE WAS NOT MUCH TRAFFIC AND I WAS ABLE TO SAFELY COAST TO THE SIDE OF THE STREET. I REPORTED THE ISSUE TO MY LOCAL VW DEALER AND INQUIRED IF THE ISSUE WAS RELATED TO VW SERVICE BULLETIN "??FROZEN CHARGE AIR COOLER"?? DATED 9/6/2011. DURING A SUBSEQUENT VISIT FOR AN UNRELATED REPAIR THE DEALER TECHNICIAN EXPERIENCED THE SAME ISSUES. THE TECHNICIAN DETERMINED THAT THE SERVICE BULLETIN WAS APPLICABLE AND ATTEMPTED TO ORDER THE REPAIR KIT. THE SERVICE ADVISOR INFORMED ME THAT VW AGREED THAT I WAS EXPERIENCING THE SYMPTOMS RELATED TO THE SERVICE BULLETIN, BUT THE RECOMMENDED REPAIR HAS PROVEN INEFFECTIVE AND THEY WOULD NOT INSTALL THE KIT. I WAS INFORMED THAT VW HAS, AS YET, NO PERMANANT SOLUTION AND THAT THE TEMPORARY SOLUTION IS TO ALLOW THE "??CHARGE AIR COOLER"?? TO THAW AND DRY OUT ANY REMAINING WATER. I HAVE BEEN ADVISED THAT THE SITUATION IS LIKELY REOCCUR. IF THIS ISSUE HAPPENS IN HEAVY TRAFFIC I WOULD BE LIKELY BE UNABLE TO MOVE OUT OF DANGER SAFELY. *TR

WAS TOLD BY VW SERVICE THAT INTERCOOLER HAD CONDENSATION THAT FROZE AND THIS IS A KNOWN ISSUE. CURRENTLY MORE THAN 600 AWAITING MODIFICATIONS AND PARTS ARE UNAVAILABLE FOR UP TO 6 WEEKS. TEMPORARY "FIX" APPLIED BUT PROBLEM REOCCURRED WHEN TEMPERATURE DROPPED BELOW 25 DEGREES F. DEALER NOW HAS VEHICLE DUE TO ICE REMAINING INSTEAD OF MELTING. NO TIMETABLE, NO FIX. *TT

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GOLF. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE AND THE SERVICE ENGINE SOON WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE INTER-COOLER HAD ICE INSIDE THE HOSES. THE DEALER REPAIRED THE INTER-COOLER WITH A NEW KIT; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

I STARTED MY CAR ON 12/10/2011, DURING WHICH IT WAS AROUND 28 DEGREES. A FEW SECONDS LATER, THE CAR STALLED. AFTER STARTING IT A SECOND TIME, I DROVE THE CAR TO BETWEEN 3-5 MPH, AT WHICH TIME IT STALLED AGAIN. ON THE THIRD TRY, I WAS ABLE TO KEEP THE ENGINE RUNNING, BUT THE ENGINE RAN ROUGH FOR THE FIRST FEW MINUTES. ON JANUARY 4 FOLLOWING ANOTHER BOUT OF COLD WEATHER, THE CAR'S ENGINE REFUSED TO START EVEN AFTER MULTIPLE ATTEMPTS. IT WAS TOWED TO THE DEALERSHIP WHERE THEY ATTEMPTED TO START IT. ACCORDING TO THE DEALERSHIP, IT STARTED IMMEDIATELY. THE DEALERSHIP IS CURRENTLY LOOKING INTO THE ISSUE. THEY BELIEVE THE PROBLEM IS RELATED TO THE INTERCOOLER PIPES FREEZING DURING COLD TEMPERATURES. WHEN IT THAWS, WATER ENTERS THE ENGINE AND HYDROLOCKS IT, PREVENTING IT FROM STARTING OR STALLING THE ENGINE IF IT IS ALREADY RUNNING. THIS ISSUE POSES SEVERAL SAFETY RISKS, ESPECIALLY IF THE CAR STALLS IN THE MIDST OF HIGH-SPEED TRAFFIC. *TT

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS AND EXPERIENCE DIFFICULTY STARTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE STARTER WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,100. THE VIN WAS UNAVAILABLE.

AS I WAS DRIVING DOWN THE HIGHWAY, THE CAR LOST POWER AND THE DIESEL ENGINE LIGHT CAME ON. MY FUEL INJECTOR HAD FAILED,SHOOTING METAL SHAVING THROUGHOUT THE SYSTEM. VOLKSWAGEN REPLACED THE ENTIRE FUEL SYSTEM. *TR

SUBSEQUENT TO SLOWING DOWN DUE TO TRAFFIC, VEHICLE'S DSG TRANSMISSION AFFECTED AN UNPLANNED SHIFT TO THE NEUTRAL GEAR, NOTICED WHEN DRIVER ATTEMPTED TO INCREASE SPEED. TRANSMISSION WAS IN "MANUAL/TIPTRONIC" MODE. UPON NOTICING TRANSMISSION WAS IN NEUTRAL, DRIVER SHIFTED GEAR LEVER INTO NEUTRAL AND THEN INTO "D" MODE (NOT "MANUAL/TIPTRONIC" MODE). DRIVER REMAINED IN THE "D" MODE FOR THE REST OF THE 1.5 HOUR DRIVE. THIS IS THE SECOND TIME WHERE THE VEHICLE'S DSG TRANSMISSION WENT INTO AN UNPLANNED SHIFT INTO NEUTRAL GEAR. DRIVING CONDITIONS WERE THE SAME AS THE FIRST TIME; THE FIRST TIME OCCURRING, THURSDAY 10/13/2011, DRIVER WAS IN "MANUAL/TIPTRONIC" MODE, WITH VEHICLE BEING SLOWED TO UNDER 10 MPH, WHEN DRIVER ATTEMPTED TO INCREASE SPEED, AFTER MAKING A RIGHT HAND TURN, THE DSG TRANSMISSION WENT INTO NEUTRAL. RPMS RIVED UP 3,000RPM, WHICH ALERTED THE DRIVER THAT THE TRANSMISSION WAS NOT IN GEAR. IN BOTH CASES, DRIVER HAD TO TURN ON FLASHERS TO INSURE THAT THERE WOULD BE NO CRASH FROM THE REAR, DUE TO VEHICLE HAVING NO FORWARD POWER. IN BOTH CASES, DRIVER SHIFTED THE GEAR SHIFTING LEVER INTO NEUTRAL, AND THEN INTO "D" (DRIVE) MODE. DRIVER DID NOT RETURN TO THE "MANUAL/TIPTRONIC" MODE FOR THE REST OF THE 1.5 HOUR DRIVE. NOTE: FIRST INCIDENT WAS ON 10/13/2011 ODI # 10432753. *TR

EXPERIENCING A FALSE NEUTRAL ON DSG EQUIPPED VOLKSWAGEN TDI. FIRST OCCURRED AROUND 6800 MILES, SECOND OCCURRENCE (DURING A LEFT TURN ACROSS TRAFFIC) AT 7171 MILES AND LASTLY AT 7503 MILES. ENGINE FREE REVS AS CAR COASTS AND HAS TO BE PUT INTO NEUTRAL THEN BACK INTO DRIVE FOR CAR TO MOVE FORWARD. HAPPENS AROUND 30 MPH WHILE SLOWING THEN GETTING BACK ONTO ACCELERATOR. *TR

SUBSEQUENT TO STOPPING, WHILE TURNING RIGHT, VEHICLE'S AUTOMATIC TRANSMISSION WENT INTO AN UNPLANNED SHIFT INTO NEUTRAL GEAR. ENGINE REVVED TO 3,000 RPMS ALERTING DRIVER TO THE DISENGAGED. DRIVER APPLIED BRAKES, SHIFTED GEAR INTO NEUTRAL, AND THEN INTO DRIVE MODE. VEHICLE REMAINED IN DRIVE MODE THROUGH OUT THE REST OF THE DRIVE. *TT

I OWN A 2011 VW GTI 2-DOOR DSG. I HAVE EXPERIENCED A "FALSE NEUTRAL" ABOUT 7 TIMES IN THE 5+ WEEKS I HAVE OWNED THIS CAR. SPECIFICALLY, IT HAPPENED TWICE ON 08/27/2011. EACH TIME I HAVE BEEN IN MANUAL MODE...IT OCCURS WHEN I AM COASTING TO EITHER SLOW DOWN OR STOP...THEN ATTEMPT TO ACCELERATE...THOUGH THE CAR MFD TELLS ME IT IS IN GEAR (I.E. 3), THE CAR IS IN NEUTRAL...THE ACCELERATOR DOES NOTHING BUT REV THE ENGINE...THE CAR REMAINS COASTING. I HAVE TO TAKE THE SHIFTER OUT OF MANUAL MODE, AND PLACE IT INTO D...AND WAIT ABOUT A SECOND OR TWO WITHOUT TOUCHING THE ACCELERATOR IN ORDER FOR A CLUTCH TO ENGAGE A GEAR AND ALLOW ME TO MOVE. ON 8/27, BOTH TIMES IT HAPPENED WHEN TRYING TO COMPLETE A LEFT HAND TURN ON A GREEN...A DANGEROUS SITUATION TO FIND YOUR CAR BEING IN NEUTRAL. I HAVE BROUGHT MY CAR TO THE DEALERSHIP, THEY REFUSE TO HELP ME BECAUSE THEY WERE UNABLE TO REPLICATE THE ISSUE ON AN APPROXIMATE 5 MILE TEST DRIVE. I TALKED TO VW OF AMERICA, AND THEY WON'T HELP UNLESS A DEALER CAN REPLICATE IT...THEY SAID IT COSTS TOO MUCH MONEY. THIS IS A TERRIBLE SAFETY ISSUE...AND THEY ARE WORRIED ABOUT THE MONEY. I OFFERED TO SHOW THEM A VIDEO OF IT HAPPENING TO SOMEONE ELSE...IT IS POSTED ON YOUTUBE...AND THEY FLAT OUT REFUSED. THEY SAID IT WOULDN'T HELP IN MY CASE...AND THAT IT WOULD PROVE NOTHING. HERE IS A LINK TO THE YOUTUBE VIDEO: HTTP://WWW.YOUTUBE.COM/WATCH?V=8TQODOILKYK - EVEN IF I COULD TAKE A VIDEO OF IT HAPPENING TO ME IN MY CAR, THEY SAID THAT WOULDN'T HELP...AS IT WOULD HAVE TO HAPPEN IN FRONT OF A VW TECH FOR IT TO BE DIAGNOSED. I HAVE A SECOND APPOINTMENT WITH A DIFFERENT DEALERSHIP NEXT WEEK, THEY WILL KEEP MY CAR FOR A FEW DAYS AND TRY TO REPLICATE IT. I DON'T KNOW WHAT ELSE TO DO. *TR

2011 GOLF TDI AUTOMATIC (DSG) TRANSMISSION. COLD START, STALLED WHILE PULLING ONTO MAIN ROAD, NO ACCIDENT ONLY BECAUSE ONCOMING TRAFFIC STOPPED. *TR

VEHICLE IS A 6-SPEED MANUAL TRANSMISSION GOLF TDI. BEGAN SPUTTERING AND HESITATING AT 70MPH IN TOP GEAR ON THE HIGHWAY. CONTINUED FOR ABOUT A MINUTE, THEN EVENED OUT BUT THE HESITATION AND JERKING HAPPENED A FEW MORE TIMES IN THE NEXT 30 MINUTES. DEALER COULD NOT REPLICATE THE CONDITION, APPLIED AN AVAILABLE SOFTWARE UPDATE FOR DRIVEABILITY ISSUES. SAME THING HAPPENED THE NEXT TIME THE CAR WAS TAKEN ON THE HIGHWAY. DID NOT STALL, BUT SEEMED VERY CLOSE. TACH AND SPEEDOMETER REMAINED CONSTANT @ ~2000RPM AND 70MPH. SUSPECT THE HIGH PRESSURE FUEL PUMP. *TR

THE SPEEDOMETER ON MY 2011 VW GTI IS OFF, IT SHOWS I'M GOING FASTER THAN MY ACTUAL SPEED. *KB

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GOLF. THE CONTACT WAS DRIVING 5 MPH WHEN THE FRONT PASSENGER SIDE TIRE BEGAN TO WOBBLE ABNORMALLY. THE VEHICLE THEN BEGAN TO DECELERATE DESPITE THE CONTACT APPLYING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC WHICH ADVISED OF A TRANSMISSION FAILURE. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,800 AND THE CURRENT MILEAGE WAS 5,080.

2011 GOLF TDI 4-DOOR WITH DSG TRANSMISSION. UNEXPECTEDLY THE DSG TRANSMISSION WILL GOT TO NEUTRAL AND THE CAR WILL BE GIN TO SLOW. NO AMOUNT OF FIDDLING WITH THE SHIFTER WILL GET IT BACK INTO GEAR. IT EVENTUALLY GOES BACK INTO GEAR. CAR NOW HAS 2500 MILES ON THE ODOMETER AND IT HAS HAD THIS PROBLEM ALMOST SINCE DAY ONE. FAULT HAS OCCURRED OVER 10 TIMES AND IS BECOMING MORE FREQUENT AND FOR LONGER DURATIONS. *TR

CAR REVS AND DOES NOT ACCELERATE, PUT CAR IN NEUTRAL OR PARK AND BACK IN DRIVE CAN DRIVE CAR AGAIN. *TR

2011 VW GTI W/ DSG TRANSMISSION. VEHICLE HAS 12K MILES AND REQUIRES REPLACEMENT OF MECHATRONICS UNIT. ON TWO OCCASIONS WHILE ACCELERATING FROM A STOP WITH TRANSMISSION IN DRIVE, THE VEHICLE FAILED TO ACCELERATE. ENGINE REVVED IN AS IF IN NEUTRAL. AFTER SEVERAL ATTEMPTS WITH THROTTLE INPUT, THE TRANSMISSION SLAMMED INTO GEAR. ON ANOTHER OCCASIONS WHILE DRIVING AT APPROX 65MPH WITH THE TRANSMISSION IN DRIVE, THE VEHICLE REVVED IN NEUTRAL AND WOULD NOT ACCELERATE. THIS LASTED FOR A DURATION OF AT LEAST 5 SECONDS AND CAUSED AN EXTREMELY DANGEROUS CONDITION. CARS WERE FLYING BY ON BOTH SIDES AND IT NEARLY CAUSED A COLLISION. FINALLY TODAY, WHILE LEAVING A PARKING LOT ENTERING INTO A ROADWAY, THE VEHICLE AGAIN REVVED IN NEUTRAL AND FAILED TO ACCELERATE. A COLLISION WAS AGAIN NARROWLY AVOIDED. I CALLED MY LOCAL DEALER AND ADVISED THEM THAT I DID NOT FEEL SAFE DRIVING THE VEHICLE. PER THE DEALER THERE ARE CURRENTLY NO REPLACEMENT PARTS AVAILABLE IN THE COUNTRY. *TR

VEHICLE HAS 5800 MILES, HAS BEEN RUNNING PERFECTLY. DRIVING ON I-70 IN MARYLAND AT 70MPH, SUDDENLY THE VEHICLE STALLS AS THE GLOWPLUG WARNING LIGHT LIT. *TR

CARS TRANSMISSION FAILS TO ENGAGE IN DRIVE, WILL REV AND NOT MOVE. WAS AT A GAS STATION AND WAS GOING TO LEAVE PUT CAR IN DRIVE AND IT JUST REVVED, PUT CAR BACK IN PARK AND IN DRIVE AGAIN WAS ABLE TO DRIVE AWAY. *TR

WHEN DRIVING IN MANUAL MODE, THE CAR DROPS OUT OF GEAR WHEN SLOWING DOWN AND DOES NOT RE-ENGAGE. THE DASH SHOWS THAT THE CAR IS IN 3RD, 4TH, OR 5TH GEAR, BUT WHEN YOU PRESS THE GAS, IT JUST REVS UP THE ENGINE AS IF IT IS IN NEUTRAL. IT HAPPENS EVERY DAY. I DROPPED THE CAR OFF AT BYERS IN COLUMBUS, OHIO TODAY AFTER SHOWING THE PROBLEM TO THE SHOP MANAGER. *TR

MODEL YEAR 2011 MAKE VOLKSWAGEN MODEL GOLF TDI DIESEL COMPONENT HIGH PRESSURE FUEL PUMP VEHICLE IDENTIFICATION NUMBER (VIN) [XXX] * COMPONENT FAILURE OF HIGH PRESSURE FUEL PUMP JUNE 21, 2011, MY VW GOLF TDI QUITE RUNNING WHILE DRIVING IN CITY TRAFFIC IN SAN FRANCISCO, CA. THIS OCCURRED IN MODERATE TRAFFIC CONDITIONS OF MORNING RUSH HOUR. DEFINITELY A SAFETY ISSUE. CAR COULD NOT BE RESTARTED AND HAD TO BE TOWED TO ROYAL MOTORS, SAN FRANCISCO. SUBSEQUENTLY TOLD BY SERVICE MANAGER THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND WOULD HAVE TO BE REPLACED ALONG WITH FUEL INJECTORS. 2 DAYS LATER WAS TOLD FUEL TANK WOULD ALSO HAVE TO BE REPLACED DUE TO METAL FILINGS HAVING CONTAMINATED THE FUEL SYSTEM. I SUBSEQUENTLY LEARNED THAT THE FUEL PUMP HAD CATASTROPHICALLY FAILED RESULTING IN METAL FILINGS CONTAMINATING THE FUEL SYSTEM. ALSO TOLD MAY TAKE UP TO 3+ WEEKS FOR REPAIR DEPENDING ON AVAILABILITY OF PARTS. THIS INCIDENT OCCURRED WHILE DRIVING IN RUSH HOUR TRAFFIC AT APPROXIMATELY 30 MILES PER HOUR IN SAN FRANCISCO, CA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ENGINE STALLED WHILE MOVING ON THE LEFT-HAND TURN LANE. BATTERY AND ENGINE LIGHTS CAME ON AND STAYED ON. THE CAR HAD POWER BUT IT COULD NOT START. THE VEHICLE WAS TOWED TO THE VW DEALER. DIAGNOSIS: BURNED FUEL PUMP FUSE (BLUE 15A). FUSE REPLACED AND THE CAR IS RUNNING.

MY BRAND NEW 2011 VW GOLF TDI MANUAL CAR STALLS AT LAUNCH MUCH TOO EASILY. I HAVE DRIVEN MANUAL TRANSMISSION CARS FOR 40 YEARS AND HAVE FOUND IT MUCH WORSE THAN THE MAZDA MIATA WHICH WAS POOR. THIS IS A PROBLEM WITH ALL OF THIS MODEL, AS CONFIRMED BY MY TEST DRIVE, MAGAZINE REVIEWS, AND THE SALESPERSON. IT MAY BE DO TO THE "HILL CLIMBING" FEATURE WHICH LOCKS THE BRAKES UPON STOPPING SO THAT YOU HAVE TO OVERCOME THE BRAKES TO MOVE. I AM SCARED A CAR WILL HIT ME FROM BEHIND. *TR

I BELIEVE MY CAR (2011 VW GOLF 2-DOOR 2.5) HAS A MANUFACTURING DEFECT - IMPROPER WELDING, MISSING STRUCTURAL COMPONENTS, ETC. - ON THE BODY IN THE AREA BENEATH THE REAR SEAT CUSHION. I THINK THAT THE DEFECT AFFECTS SAFETY. // I NOTICED IN MAY, 2011, THAT THE MID AND LEFT AREA OF THE REAR SEAT CUSHION MAKES CREAKING SOUND WHEN IT IS PRESSED. I COMPARED OTHER VEHICLES OF THE SAME MODEL (A 2011 VW GOLF 2-DOOR TDI AND A 2010 VW GOLF 4-DOOR 2.5) WITH MINE. THE OTHER VEHICLES DID NO MAKE THE CREAKING SOUND. // ON JULY 26, 2011, THE SERVICE MANGER JOHN AT THE VW DEALER IN DANVERS, MA, SHOWED ME THAT THE METAL BODY BENEATH THE SEAT CUSHION MADE THE CREAKING SOUND BY PRESSING THE AREA OF THE METAL BODY WHILE THE SEAT CUSHION WAS LIFTED UP. HOWEVER, HE DID NOT TRY TO FIX THE PROBLEM SAYING THAT THE HE DID NOT KNOW HOW TO FIX THE PROBLEM. // I THINK THAT THE DEFECT ON MY CAR'S BODY IN THE AREA BENEATH THE REAR SEAT CUSHION AFFECTS VEHICLE SAFETY IN THE FOLLOWING WAYS. IN CASE OF COLLISION, MY CAR'S BODY WILL NOT PROPERLY PROTECT THE PASSENGER COMPARTMENT. IN CASE OF EXPLOSION OF THE FUEL TANK WHICH IS RIGHT BELOW THE AREA OF THE ALLEGED DEFECT, MY CAR'S BODY WILL NOT PROPERLY PROTECT PASSENGERS FROM THE EXPLOSION. // LASTLY, I WOULD LIKE TO TELL YOU ABOUT A DIFFERENT SYMPTOM THAT MIGHT BE RELATED TO THE DEFECT ON THE BODY BENEATH THE REAR SEAT CUSHION. MY CAR FREQUENTLY MAKES CREAKING AND KNOCKING SOUND FROM AROUND THE DOORS WHEN THE ROAD IS SLIGHTLY UNEVEN OR WHEN I SUDDENLY LET OFF THE GAS PEDAL. THE VW DEALER IN WELLESLEY, MA, TRIED TO FIX IT MANY TIMES BUT FAILED. PERHAPS, THE DEFECT ON THE BODY BENEATH THE REAR SEAT CUSHION MAKES MY CAR'S BODY FLEX MUCH MORE THAN IT WAS DESIGNED, AND CAUSES THE CREAKING AND KNOCKING SOUND FROM AROUND THE DOORS. *TR