2021 Volkswagen ID.4 Electrical System Problems

Infotainment freezes and backup camera not working. This immediately started to happen after recent ota update. I never had these issues before this software update. Uploading pictures which shows gear selector is being put in reverse multiple times but camera not displayed. Even infotainment doesn’t respond to any touch.

Car startup just fine and drive without issues but sometimes center console freezes or randomly restarts and when that happen even speedometer stays at zero even car moving about 30-40mph. It stays in frozen state for about 2-3min or unless I force restart it by holding power button for about 10-20seconds. I have seen backup camera sometimes failed to display images which supposed to resolved in last few updates but I only experienced it after updated to software version 3.5. Uploading images as slide because I can’t upload video file.

The vehicle has been in to the dealer multiple times for electrical system failures. The car is not safe to drive and has stalled multiple times while driving. The system has errors that light up stating there is an electrical system failure. The car has stopped driving in the middle of a trip, I have been stuck with my family multiple times while on short trips and long trips. The vehicle has been repaired multiple times for the same issue and it just came back again after several months being repaired. Each time the repairs occur, I end up renting a car and the time it sits at the dealer or repair shop has varied from 45 days to several days. This car needs to go. The issue first occurred a little over a year ago and has happened 3-7 times since and at random times. The issue has been reproduced by the dealer and reported to VW HQ.

Instrument panel went completely dark. Lost all information. Needed to pull the car over to the curb. Eventually the display reset and came back.

Multiple issues with this vehicle. Have had door handle recall completed, however now doors will randomly not open from inside or outside, even after verifying child lock is off and doors are unlocked. Same issue with trunk, almost always a fight to get it to open/release. Separate issue with windows, which will just randomly roll themselves down while driving, additionally they will roll themselves down when trying to close windows (lift switch to close windows and they roll down vs up)

The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving approximately 60 MPH, the vehicle shut off while driving to the residence from the dealer. The vehicle was restarted and operated normally. Prior to the failure, several software updates were performed under recall. The contact was referred to an out-of-state dealer to perform the software updates. No further information was available. Recently, the contact exited the vehicle and discovered that the doors would not open and the front headlights were illuminated. The contact crawled through the hatch to open the trunk and disconnect the 12-Volt battery. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was approximately 58,000.

The main console display (e.g. Speedometer, Cruise Control, Dashboard) is displaying an error message: "Warnings and Information not available. Drive with Greater Care". I have tried to reset the system without success.

I have open recalls on my vehicle, and Volkswagen is refusing to fix them. This includes the door handles and the battery. The battery recall has been open for a while, and NO dealership is fixing it for me. Additionally, the local dealership refused service and tried charging me to fix the recall, which is supposed to be free. The "date this incident occured" below is today, because they are completely refusing service now.

The infotainment screen repeatedly resets/goes black, causing the backup camera to not be displayed. Also, less frequently, the instrument cluster reboots resulting in a lack of speedometer. This was supposedly fixed in an update during a prior recall but it is still happening.

I have been experiencing intermittent, now permanent, infotainment malfunctioning. At first, it would cut in and out, even while driving. The entire screen AND my speedometer would cut out. My car is a 2021 i.d.4 and JUST fell out of warranty, which means the repairs are not covered. The VW dealership told me the 12v battery has failed AND the 5F unit has also failed. The 12v is $713.25 to replace, and the infotainment 5F unit is $1,631.93 to replace. This is a safety hazard because not being able to see my speed or turn on/off my defroster in the morning (because the screen is black and cuts out) and should be covered under a recall, as this appears to be an issue across all i.d.4 2021 models.

The onboard system for connecting the car to the 4g data has failed. Many many people online are reporting this issue. It is a safety issue because there is a loss of the SOS system that alerts authorities that the car has crashed. It also controls the onscreen road sigh display, which could lead to excessive speed and increase the likelihood of a crash. I have been working with VW Connected Car since October 2025 and it still has not been fixed. Here is link to some of the many complaints about this safety issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2021 Volkswagen ID.4 frequently disconnects from the network while driving. When this happens, multiple vehicle systems stop working as intended. The built-in GPS begins to drift or shows incorrect vehicle position, making navigation unreliable and unsafe. Other connected features (such as driver attention and traffic signs alerts) also fail or freeze. This issue occurs repeatedly, often without warning, and does not resolve itself even if the vehicle is restarted. I am concerned this is a software or hardware defect that could affect driver safety. I have contacted VW but they have not offered a solution.

The car will periodically lock with the key inside the car. This is potentially deadly for women to keep their keys in their purses. When they exit the vehicle, the door may lock, trapping a small child in a hot car. I had this happen to me today, but luckily, no child was in the back seat. Browsing the VW forums, this is not an isolated incident. I contacted VW, and they did not seem to care.

While attempting to reverse in vehicle, if you look over your shoulder to reverse, the car will intermittently turn off. There have been multiple instances on different surfaces where this has happened. The driver seat was occupied, restrained, looking over right shoulder primarily to reverse and the vehicle turns off. This is a huge safety issue, what if you are halfway into a roadway, triple checking over your shoulder and the car turns off.

After the 919A recall My screen experiences the issue that recall was supposed to fix more often now once it shut down for 10 minutes. While I was driving on the highway another time, it decided to reboot the screen and it was unable to adjust. Any of my air conditioner controls which distracted me from driving and another time it messed up while I was trying to get navigation information which also distract me from my driving which is why I think this is a serious safety issue. It doesn't do it with the reverse camera anymore, but it is still extremely unsafe and Volkswagen needs to remedy it because their recall that they said was going to fix it did not

1. Warning Lights Triggering at Random: The vehicle randomly displays warning lights while driving, causing me panic and concern that the car may be unsafe or about to malfunction. I have brought this to the dealership’s attention on multiple occasions ([insert dates if known]), but they were unable to diagnose or fix the problem. Despite this, the warning lights continue to appear intermittently. 2.Doors Getting Stuck from the Inside: The interior doors frequently fail to unlock or open on the first attempt, requiring multiple tries to exit the vehicle. This presents a serious safety hazard, especially in the event of an accident or emergency where quick exit from the vehicle is necessary.

I was driving my 2021 Volkswagen ID.4 Pro S on March 12, 2025, in Baltimore, Maryland, when I was involved in a motor vehicle accident. Although I maintained an adequate stopping distance from the truck in front of me, my forward collision warning, lane departure warning, and lane keeping assistance systems suddenly activated, causing my vehicle to make contact with the truck. My safety—and the safety of others—was compromised. My vehicle sustained front-end damage. This was not the first time these systems engaged without cause. I took my vehicle to Heritage Volkswagen Parkville (located in Carney, Maryland) due to unresolved recalls and these irregular system behaviors. The dealership claims that Volkswagen requires me to replace the tires, align the wheels, and install a new 12V battery before completing the recall work or troubleshooting the issue. I informed the service manager that the vehicle is unsafe to drive and that, under federal law, the dealership is obligated to complete the recall. He responded that the recall work cannot proceed until the tire replacement, alignment, and battery installation are completed. As of June 23, 2025, my vehicle remains at the dealership. I have unsuccessfully attempted to reach VW’s Customer CARE department. The vehicle is not safe. I believe VW is at fault.

Both screens went black while I was driving. This is after the fix from the recall.

After charging with my home charger, the electrical system has been one unusable or shown electrical error codes. In March 2025, the engine battery cells had a significant failure that required towing to the service center as it was completely unable to drive. This repair took 5 weeks to complete. The car had regular service and inspection 7/19/25 and issues with the navigation system and the charging port door were indicated. On 7/22/25 a warning light for electrical issues please service now came on. It was drivable to the service center but it is still not diagnosed due to another ID4 being serviced at the same time and they’re unable to work on 2. Of course with all of these downtimes we are still paying for a loan on a car we are not able to drive due to it being unsafe.

My driver side door electronics are all messed up. The electric door handle does not work from the outside. While driving however I can hear the door latch clicking like it is trying to open. I have told VW about this problem several times, but they won’t fix it.