2023 Volkswagen ID.4 Complaint Log

Pirelli Scorpion Zero All Season 255/45 R20 105T After about a month of owning my car, I noticed brown stains on my tires which made them look very old and worn and dirty. I tried washing them off and the stains kept coming back. I emailed the manufacturer and they told me that the browning on the tires was a normal reaction to extreme UV exposure or it could happen over time. I pointed this out to the dealership and they told me it was just dirt. Since this was a brand new car I did not believe the tires should look like this nor have I ever seen tires on a brand new car look this way. After doing a little more research I was convinced the tires were defective. Then in April I ended up getting a screw in one of my tires and it went completely flat and was unrepairable. The tires seemed defective right after I purchased the car and I do not feel like they are safe. The fact that this nail went through the tire when the nail wasn't even sharp indicates to me that the rubber is somehow defective. I've told this to the dealer and the manufacturer and they both tell me that this is normal and tires are supposed to be discolored and it's normal to have the brown stains on them.

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System). The contact stated that while the vehicle was turned off and charging, she observed that the charging had stopped abruptly and a message to “Take Vehicle to Dealer Immediately” was displayed. The vehicle was towed to the dealer where it was diagnosed that there was an unknown electrical failure with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 53,000.

After parking on a slope, front of car uphill, slope of about 15-20 degrees, placing car in park, the car would roll back once out of car. It happened once and went up against another car, minor scrape, but I was almost pinned. I moved the car to a different spot with similar slope, it happed again. The wheels were rotating, had to jump in passenger side and push hand onto brake. It had happened once before, but went up against a curb, but I had thought I had parked poorly. But in retrospect, likely rolled. Tried to call/contact VW, but it is a Friday and they do not accept safety calls Friday evening through Tuesday.

I submitted a previous report regarding my passenger front door attempting to open while the vehicle was in motion. Yesterday the door fully opened under motion with my wife as a passenger. It sounds like the latch kept cycling until the door opened. My wife just prior to departure decided to start video recording while driving as we both believed the dealer may not be able to replicate the incidents. We have recording of this we can email. The door does attempt to open several times on some days, some days it doesn't. My vehicle according to the dealer is not a part of the affected vin's for the recall. It has not been back to the dealer for evaluation and repair yet. This has become an extremely dangerous situation as an owner or passenger.

Upon getting the car from the dealership, on second day of driving the car started showing a notification that I need to close my driver door and buckle up when I'd start the car with all doors closed and try to change the gear. The car would stall and show that on behind steering wheel display. Only upon buckling up the car would allow me to put it in Drive or Reverse. The notification would not come on every time. Took it to service and it's been there for a month. They cannot fix the problem. Telling me it has to do with seat belt and airbag sensors. I have been driving a loaner and it doesn't have that issue. Seeing many people describing the same issue in online forums.

Passenger window moves in opposite direction. Specifically, when the passenger window is partially down, trying to close the window from the driver side switch results in the window traveling in the opposite direction. This is a safety concern. If there are children or dogs in the passenger side, or if there is someone outside trying to get in, the window opening instead of closing is very unexpected and is a concern. Brought to the dealer and reproduced. Said they “fixed it”. Then when I showed them again, they said this was by design. How can a switch cause the window to open when intending to close? Easily reproducible. This is a defect and safety issue. There are no warning lights, documentation, or otherwise explaining this unexpected behavior.

Call module not working correctly which leaves the gps in the vehicle inaccurate and presents a safety issue for vehicle location using sos. VW states it's a software issue and won't even evaluate it.

My ID4 windshield chips very easily and in fact i have had it for less then 1 year and small rocks on freeway damaged windshield and had to replace it out of my pocket. Even after getting new windshield it’s chipping again. The glass is hazardous as i am afraid it will break easily when compared with other cars. Cars speedometer turn off due to VW software glitch while driving so in the middle of freeway drivers would have no idea on speed and can cause accidents.

Driver-side door opens and closes by itself while driving or when the car is stopped. Driver-side door also locks and unlocks itself while driving or when the car is stopped. Unable to unlock driver-side door from the outside of the car. Some times the driver side door will not open from the inside all the way. Before, this was just a frustrating inconvenience, but yesterday, it became a scary, safety hazard. I was stopped in the middle of the street during peak hour traffic at a green light unable to start my car because the driver-side door had opened itself, but I could not open the door all the way to close it and the car would not let me start because it thought the door was open. Even after I was finally able to open my door and tried to close it, the car still would not start. I had to try repeatedly to start the car back up before it finally started. This happened for several minutes while I had my small children in the backseat and other cars were honking around us and nearly hit us. I have told the dealership and taken the car to get serviced, but the part to fix the door is back ordered with an unknown delivery date. The dealership says that many of their 2023 ID.4 customers are facing the same door issue and they've reported their frustrations with VW headquarters. This needs to be investigated and VW should issue a formal recall.

I was backing up from a stand still on a parking lot when the car braked extremely hard. There briefly was a message on the center dash with the word emergency on it. The message went away immediately and the car continued to work normal. My neck is still hurting hours later from the very hard brake. During the whole incident there was no other car moving and no person or other object anywhere in the path of the car. I have not yet brought the car to the dealer but will do so next week.

After leaving a stop sign and making a right turn I heard what sounded like a clunk with an audible tone. This was followed by the interior lights turning on and a red door open symbol on the dashboard display (see attached photo). A few hundred feet later I parked my car at work and took photos of the passenger front door ajar as if attempting to unlatch while in motion. I read of a recall (campaign number 23V312) for 2021 -2022 Volkswagen ID4's for this issue. My dealer stated my vehicle is not included in the recall though it's having the same issue. I'm scheduling a service visit in soon.

Vehicle computer system reboots while driving. Everything on dash goes black.

The windshield on the car has some severe warping that distorts the view of the driver. It causes optical illusions and dizziness. The dealer thus far refuses to fix the issue. The issue can be easily researched and it's easy to find others complaining of the issue.

The horn stopped working without notice; only found out when I was in a near-miss accident and it did not honk. Never got alert or any other notice about horn not working. A car cut me off and I pushed the horn and no noise. I had the car towed to the VW dealership and they ended up replacing the horn because it did not work. I do not know when it stopped working.

- The front passenger door unlatched at speed while driving around 30 mph. It is available for inspection. - The safety of the passenger seated in the front passenger seat is at risk if the door were to fully open, as well as any objects in the errant door’s way. - The problem has NOT been reproduced or confirmed by a dealer or independent service center. - The vehicle and component has NOT been inspected by the manufacturer, police, insurance representatives or others. - There were no warning lamps, messages or other symptoms of the problem prior to the failure, only after the door was opened was there a notification (chime and message) of an open door.

While the vehicle was in driving on the street, and when we stopped at the streetlight the vehicle went to parking mode, and the drivers door suddenly got opened.

Twice after picking up the vehicle from the dealership for a recall or service I've stopped at the light near the dealer. On seeing green in accelerate and mid-way through the turn power will fail. I release the accelerator pedal once or twice and power returns.

On two occasions the entire instrument panel went dark. Speed and other information were not available. It is my perception that lane keeping assistance, blind spot monitoring, automatic braking for collision avoidance and other safety systems were not available during those incidents. I have inquired of dealership maintenance personnel, and they do not know how many systems are affected. When these incidents occur, it is disconcerting for me as a driver and could cause an accident. If the safety systems are not functioning, then the probability of high-speed collision is increased. Examples of that would include front-rear collision at highway speed and lane changing or merging on expressways. A recall for these problems was issued in May, 2024 with an update in July but the manufacturer says they don't know how to fix it. I have asked them for either a prompt repair or for them to buy-back the car. They have denied my request. I believe that so much time has passed that they should be required to repurchase the car.

The contact leased a 2023 Volkswagen ID.4. The contact stated that while reversing, the back over prevention screen became inoperable. The contact stated that the infotainment screen became inoperable while driving at approximately 25 MPH and started to update without driver interaction. Additionally, the contact stated that the vehicle had failed to start while depressing the Push-to-Start button. The contact used the key to start the vehicle. While reversing, the vehicle stopped and stalled when the battery was at forty-four percent. The fast-braking message was displayed. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 3,000. VIN tool confirms parts not available.

I have a Volkswagon ID4 that has the screen power go off while you are driving, VW says they have no idea when they will have a fix it, but they are aware. The safety features, including the emergency call, don't work, and no airbag lights come on either, everything appears to be disabled. On the highway this happens whenever with no warning. I do have videos of some of the incidents. Lane keep assist Etc does not work. It is 10 months old with 3k miles due to being afraid to drive it.,

The contact owns a 2023 VW ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V344000 (Back Over Prevention, Equipment, Electrical System) and 24V651000 (Structure). The contact stated that on several occasions while in reverse(R), the reverse camera worked intermittently. Additionally, on several occasions, while the vehicle was turned off, the rear door latches were pulled to open, the door handle was lifted, but the door failed to open as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.

All instrument panels and electric panels turn black. It is not replicable, it is not predictable, and there is no fix yet available. I have been in touch with VW and my dealer multiple times, and they do not have a fix. My dealer asked me to escalate the issue to the corporate side of VW and I did - they told me that I should take it into service. We got the service center on the line and they told them the same thing they told me: there is no fix available for this issue. As we go into winter, this has now become a CRITICAL safety issue. I cannot safely drive my vehicle, particularly in the snow or in the mountains, where I live. I am appalled at their lack of regard for this issue, and have requested to trade my vehicle in for the model that does not have the issue. They have informed me that is not an option. I am at a loss - I have a vehicle that I pay for that I cannot reliably drive. I have to drive my other leased vehicle so much that we are well over the mileage. This cannot continue like this.

Center console spontaneously shuts down while driving. After about 3 min, the system reboots, but temporarily the driver console also disappears and the speedometer cannot be seen. A warning that lane assist is not available is shown. The backup rear view cannot be used during the downtime. In this car, this happened three times over a 4 month period with about 2000 total miles driven. In a previous instance in a different ID4, braking was also impacted and additional error messages appeared temporarily.

There's two screens in the car. One displays speed and other functional items. The other one is the infotainment screen. In random occasions, BOTH screens go black for over a minute, meaning that the system reboots but it takes over a minute to start again, leaving the driver without any critical information while driving (speed, turn signals, warnings, etc).

When I am parking at 5mph in a medical center parking structure, the car suddenly got an uncontrollable acceleration that hit the parking cement and hit the wall in front of the parking area. I cannot imagine that if it is not in the parking structure with 5 mph, it will be fatal or injured and hit more people and cars on the freeway. I want a safe vehicle and spent over $55K for my daily chore. I lost confident on an electric vehicle, and hope your agency will iron all these out prior to introduce to the public. It is similar to the following case: An owner from Georgia describes what happened after getting into the ID.4, putting a foot on the brake, and then putting it into gear. “The car jumped forward and I had to press brakes with all my strength to keep it from accelerating to full ‘throttle.’ It did the exact same when I put it in reverse. I turned the car off, got out, gave it a couple of minutes, and tried two more times. It did the same thing every time. “It is like the accelerator is pressed to the floor as soon as you put it in gear without you touching it. I almost hit my house due to the wheels being turned before the first try.” Having had the car for only two weeks, “I called a tow truck to take it to the dealer.”

1. Door latch — available for inspection 2. Driver’s door opened from the inside while in drive mode while I was leaning against door. 3. Has been reproduced and confirmed by dealer 4. Has been inspected by manufacturer 5. There was a warning light that doors weren’t locked but unclear which door(s) was causing the issue.

While trying to set cruise control, this vehicle has the option of standard cruise or adaptive. There is a toggle button, however, is is so sensitive I am never able to toggle to standard cruise. Naturally I am driving and the toggle will not go to standard. Poor design and super sensitive feature. This is one of many different features that do this. I have found my eyes moving to this to see if I can get standard cruise on and it does not happen. I give up because I do not wan to keep taking my eyes off the road.

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The contact stated while driving approximately 60 MPH, the vehicle lost power. The main control panel blacked out and the contact was unable to accelerate. The contact coasted to the side of the road and the vehicle regained power and was able to continue driving. The vehicle was taken to the dealer who diagnosed that a software update was needed; however, update was unavailable. The failure occurred approximately 15 more times while driving at various speeds. There were no warning lights illuminated. Additionally, the front passenger’s door made a clicking sound and slightly opened while driving approximately 30 MPH and had to be manually closed. The contact also stated that the door ajar light illuminated and remained illuminated despite pulling over and properly closing the door. The vehicle was taken to the dealer who diagnosed that the software update needed to be performed. The software update was not performed. The manufacturer was made aware of the failure. The failure mileage was 4,000. VIN tool confirms parts not available.

Outside drivers side door handle stops working intermittently. Had to lower windows and use inside handle to open door. Also, driver side door randomly latches and unlatches without any interaction with the handle. Twice happened while turning at low speeds causing door to swing open, once in driveway causing door to hit house.

The tire is a Pirelli Scorpion Zero All Season and the size is: 255/45 R20. While driving on the freeway, I heard weird sound and the tire blowout suddenly causing dangerous movement of the car to the right and left and the car speed decreased quickly to 18 mph with no possibility to increase the speed (looks like this is a safety measure that is taken automatically by the car's computer in such cases). My safety and the safety of others were put at high risk as the cars behind me were moving at relatively high speed as this was at around 5:00 AM. The police came and inspected the tire that was in pieces and he didn't want me to wait for AAA for towing the car as the place it stopped was risky. So, he ordered a towing truck that arrived after around 20 minutes and towed the car to the nearest car's dealer which was close at that time. I left the car and keys. They called me after and the lady said that most probably for a certain reason the air pressure inside the tire became low and the tire blowout due to that. No warning signs or messages appeared prior to the failure.

The backup camera flickers intermittently on the system. The unit has been in for repairs 2 times for this issue, with the camera unit being replaced once. The system continues to flicker intermittently with a rough correlation to having direct sunlight on the back of the vehicle.

The driver door malfunctions and will open itself. It has happened twice now while driving at low speeds. It also happens while my car is parked. It will not lock at all, and it seems to think someone is trying to open it. My car will be parked with the door closed, I try to lock it, but it won't lock, and I'll come back later and the door will be ajar. Or I will be driving and the car will keep making sounds like it's trying to lock/unlike, the. Suddenly the door will pop open. This started about 3 weeks ago.

Since I purchased the car I had had difficulty with unlocking and locking the doors intermittently but had not yet had it looked by the dealer. I had the front passenger door repaired/replaced recently, and shortly after that the doors started randomly opening. For example, the trunk opened when I walked up to it, or the front drivers side door opened (not fully but partially, so still shut) while I was at the playground with the kids (I received a notification on my VW app that the door was open after we had been parked for quite a while. This progressed to the driver side door no longer locking. I decided the car was unsafe to drive when the drivers side front door opened while the car was in drive while I was stopped at a stop sign - so it started opening while I was operating the vehicle. Again, the door didn’t fully open, but I had to open the door fully to close it. I know VW recalled this car in the summer for this very reason, it seems like their fix either didn’t work or somehow was undone when the car was repaired.

The contact owns a 2023 Volkswagen ID.4. The contact stated while driving 65 MPH, the instrument panel went blank and continued flickering independently and the rear-view image failed to display properly while the transmission was shifted into reverse. The vehicle was taken to a dealer January and September of 2024 but was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact had received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 11,000. VIN too confirms parts not available.

The contact owns a 2023 Volkswagen ID.4. The contact stated that the battery failed to recharge. The contact stated while driving at an undisclosed speed to the dealer, a message that the 12-Volt battery had failed was displayed. The vehicle was taken to the dealer, where the 12-Volt battery was replaced. The contact stated that while driving at various speeds, the front driver's side and passenger's side seats were moving and making an abnormal squeaking sound. The vehicle was taken to the dealer, where it was determined that the seats were not fully secured in the sliding mechanism from the factory. The dealer secured the seats. The contact stated that while at a complete stop, the speedometer displayed inaccurate speed information. The contact then noticed that the instrument cluster and the infotainment system had become inoperable. Additionally, the rearview camera became inoperable while reversing. The vehicle was taken to the dealer however, the failure could not be duplicated. The dealer reset the instrument cluster, and the vehicle operated as needed; however, the failure recurred intermittently. The contact stated that while driving approximately 60 MPH, the front driver's side door unlatched and slightly opened, and the power door lock master switch was inoperable. The vehicle was taken to the dealer, where it was diagnosed with an internal electrical door latch assembly failure, causing all four doors to lock and unlock independently. The dealer removed and replaced the front driver's electrical door latch assembly and cleared all the DTC codes; however, the failure recurred intermittently. The manufacturer was notified of the failure and informed the contact that the vehicle was operating as intended. The manufacturer declined to buy back the vehicle. The failure mileage was approximately 2,922.

Driver car door intermittently pops open, while driving, when stopped, and when parked (not occupied). Car door locks intermittently stop working, meaning passengers cannot enter from outside, cannot open door from inside, doors do not unlock when key fob approaches. Also when this is happening, charge port shorts ie. disconnects/connects. When these issues are happening, defogger runs intermittently when parked, unless I enter car to manually turn off heating system. Turning off defogger with app does not stop defogging even when it says "off" in app. Seems tons of water is down in door... If the car is dry, if I roll the windows down then up, windows are COVERED with water. At times, front windows go down when trying to roll them up. Not safety, but internal ambient lighting system has two colors, one for dash, one for door lights. Door light color selection does not work, and doors only will show color of dash color selection.

I am writing to file a formal complaint with the National Highway Traffic Safety Administration (NHTSA) regarding a critical safety concern with my recently purchased vehicle, a VW ID 4 model from 2021-2023. Vehicle Information: VIN: [XXX] Make: Volkswagen Model: ID 4 Year: 2021-2023 Date of Purchase: January 5th, 2024 Incident Details: On [XXX], I experienced a hazardous incident involving sudden acceleration when releasing the brake pedal as I was coming to a stop and pulling into a parking space. Despite the fact that the pedal was not fully released, the vehicle accelerated forward, colliding with another vehicle at an approximate speed of 40-50 MPH. Shockingly, neither the airbags deployed nor did the safety automatic braking system engage. The incident raised significant safety concerns, especially considering similar reports from other VW ID 4 owners. Actions Taken: I promptly took the vehicle to VW Marin Dealership in San Rafael, CA, where their report claimed no issues with the vehicle. However, further research on my part revealed that this issue is prevalent among VW ID 4 models from 2021 to 2023. Attached to this letter, you will find pictures of both vehicles involved in the incident for your reference. Request for Investigation: I urge the NHTSA to thoroughly investigate this safety issue with VW ID 4 models from 2021-2023. The potential risks associated with sudden acceleration pose a serious threat to the safety of vehicle occupants and others on the road. Identifying and addressing the root cause of this problem is crucial to preventing future accidents and fatalities related to this faulty vehicle behavior. Your attention to this matter is greatly appreciated, and I trust that the NHTSA will take appropriate action to ensure the safety of all motorists. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I brought my vehicle because of an electrical problem I lost power and my dash light came on saying electrical system malfunction, My dealership just informed me about some cables been chewed up by a mouse it’s what they claim. It’s the battery cables insulation in the bottom front part of the vehicle, after reading about the recall in the battery cables insulation wearing out from 2022 models you can clearly see that it’s the same problem in the same spot and in the same rear wheel drive model. They don’t want to take responsibility because there is no recall for my year yet, so they want me to pay $3000 out of pocket to fix it and I don’t even have a month that I bought this vehicle.

I am writing to complain that VW has not offered any assistance or solution to the electronic software failure noted in NHTSA Recall # 24V344. I have been experiencing software and electrical failures that affect the center and dashboard displays. I have no speedometer or rearview camera display, no warning systems, no cruise control, etc. Also, the car periodically locks itself and won't allow me to enter the car with the key fob, and I have to leave the window open to open the car manually. The lack of a dashboard display of speed is dangerous. I brought the car to VW dealer who reset the software and that fixed the problem for one month and then the problems returned. VW claims it is a software problem but has not offered any software updates or repairs since it was first published as a recall in May 2024. My car is too dangerous to drive when this software failure occurs--which sometimes happens while driving nd immediately affects the drivability and safe operation of the car. When it happens, nearly all the warning lights and messages start blinking and cycling while driving. We need help with putting pressure on VW to offer a solution and repair of this serious operational issue.

30848 miles 1/5/24 – Drove to Cedar City UT for an appointment after picking the vehicle up. The elevation is 5846 feet and the weather was about 20f. While going uphill on the interstate I started to receive messages about the headlights not working. Electrical system not working correctly error message came back. The left headlight was going on and off on its own and an error "fault vehicle lighting". "Please check left front turn signal." "Error dynamic cornering light." Heat can be turned on hi but doesn't warm the vehicle up. Heated seats don't seem to be working even when on 3. There is also a burnt electrical smell entering the vehicle. Vehicle was parked outside Findlay VW St. George service and won’t be checked in until 1/8 as they are closed on the weekend.

On occasion the car moves backward when I have it in Drive, and forward when I have it in Reverse. It commonly happens when doing a tight, 3 point turn. I noticed the issue shortly after I purchased the car in Mar '23 and first brought the car to the dealer for inspection after the 2nd time it happened in Jan '24. I've brought the car in many times for this and they cannot duplicate it or fix it (4 service records attached). There's no warning lights or error messages. I can visually see the gear shifter is in Drive, but when I put my foot on the accelerator the car moves backwards. It's the same when I visually see the gear shifter in Reverse, but the car moves forward. This has put my safety, the safety of my passengers, and the safety of people standing nearby at risk on multiple occasions. On one occasion, I was navigating a tight, multipoint u-turn, as I was trying to turn around between 2 large trees. My nephew stood outside the car waiting to get in. When I had enough clearance between the tree in back of me, and the back of my car, I put the car in Reverse to backup a few feet so that my nephew had enough space to open the passenger side door and get in. However, even though I had put the car in Reverse, it unexpectedly moved forward nearly pinning my nephew between the front of my car and the tree in front of me. I shouted at my nephew to step away from the car. I looked at the gear shifter again to ensure that I was in fact in Reverse, and then I tapped the accelerator gently to see if I could inch back away from the tree in front of me, but the car continued to move forward nearly hitting the tree. I had to put the car in Park, remove my seat belt, open the driver's side door, and step out of the car to get the car to "turn off" and "restart". When I got back in the car, and attempted to Reverse again, it worked as expected. I didn't log exact dates each time it happened, but I did first bring it to dealer for this problem on 1/4/24, with 8070 miles.

The contact owns a 2023 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed in inclement weather, the alarm system detected that the doors were opened, causing the vehicle to come to a complete stop; however, the doors were properly closed. Additionally, the instrument panel display screen intermittently went blank for 15-20 seconds while driving. The contact was able to restart the vehicle after opening and closing the doors. The dealer was notified of the failures, and the contact was informed that the VIN was included in NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repair were not yet available. The vehicle had not been repaired. The contact stated that he had not received notification of the recalls. The manufacturer was made aware of the failure and two cases were opened. The failure mileage was approximately 5,000. VIN tool confirms parts not available.

The contact owns a 2023 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 25V120000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC), 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact stated that while driving 5 MPH, the vehicle stalled, with unknown warning lights illuminated. The vehicle was taken to the dealer however, the dealer was unable to diagnose the vehicle. On another occasion, the vehicle started to make a grinding sound and jerked abnormally. Additionally, the contact stated that on another occasion, after shifting into reverse, the display screen turned off unintendedly. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,544. Parts distribution disconnect.

I brought my 2023 Volkswagen id.4 Pro S EV to the Volkswagen dealer where the vehicle was purchased new earlier this year. This service visit was for the routine 10,000 mile inspection. Upon leaving the appointment, I drove out of the exit driveway of the dealership and made a left turn across a 5 lane road. Shortly after pulling out into the road (at approximately 15-20mph driving in "B" regenerative mode) all acceleration ability ceased despite my foot depressing the acceleration pedal. I had no ability to accelerate for about 3-4 seconds, leaving the car drifting in the middle of my turn. It wasn't until a few moments later after pumping the pedal that the acceleration ability returned. No warning lights or other changes were observed. I called the dealership about this, and after about a week they responded with "I spoke with the EV technician, he noted that because we plugged in the scanner to do the 10k service, it may have reset the basic settings of the E-motor. He noted it is normal for that to happen as when the engine dies and comes back on, it's the vehicle resetting the basic settings again. So it should not happen again." Meanwhile, I posted about my issue in an id.4 owners forum online and received 25 responses stating others had experienced the same concerning problem after a service visit. If VW dealers are releasing serviced vehicles to customers knowing what they are about to experience (momentary loss of acceleration upon first drive after visit), this represents a serious safety hazard. Fortunately, in my example, I was in a low-traffic scenario where the momentary loss, while panic inducing, did not cause me to impede traffic. However, if the road had been busier, my sudden and unexpected deceleration could have easily caused an accident. I feel very strongly that I am lucky nothing happened to me, and I also feel that the nonchalant responses from the dealer AND VW's corporate Instagram help chat were alarming and inappropriate.

The contact owns a 2023 Volkswagen ID.4. The contact stated that upon shifting into reverse(R), the display screen shut off, and occasionally the screen restarted; however, the failure sporadic. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that no failure was found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,194.

I was in an accident 12/14/2023. Doors will not unlock when need to open door to leave. When repair was completed. I told them about the problem when I got my car service, VW dealer said their a recall for that.

30722 miles 12/12/23 – Vehicle continued to give the parking sensors error even after ensuring they were cleaned. The error will go away intermittently and then come back. Also got an error about parking assist not working. These errors never occurred before the 30000-mile service. Vehicle started giving electrical system errors and 12v battery errors again and had to be towed to Findlay Volkswagen St. George. The vehicle was in the shop 24 days, and I only received one email response from Pam Mahony-Coufal that the tech was still working with VW on the issue, and she would let me know when they were done. Texts and emails to check the status were met with no response. When I asked about a loaner, vehicle service manager Bryan said there were none available, and if there were one, it can’t be taken out of state. That poses a challenge for me since I live in Nevada and the dealership is in Utah. The dealership stated they found melted relays and replaced them. The vehicle was road tested 8 miles and returned to me 1/5/24.

The vehicle does not get 275 range fully charged as window sticker states. New vehicle with 600 miles on it only gets 242 range when fully charged. The vehicle is over stated to boost sales. You cannot lock the vehicle in any way, shape, or form unless you have the key fob. if you forget to lock your car, you cannot ask someone to lock it for you without a key. The car cannot be locked from interior door like a traditional door. Huge safety issue. To make it worse, the vehicle cannot be locked from the App like Volkswagen advertised. Scam all around.

What component or system failed or malfunctioned, and is it available for inspection upon request? The driver's side door opened while I was driving the vehicle at around 25 mph How was your safety or the safety of others put at risk? The door opened by itself while the car was moving causing multiple safety issues to me the driver and others driving near me. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? We have an appointment to have it inspected by the dealer tomorrow on 12/6/23 Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Prior to the door opening while driving, the car door made several locking, unlocking nosies and then opened. Prior to this incident, the door would not open from the outside.

When I put drivers and passengers front window down part way and stop it and use the window control to put the window back up it goes down not up. Window has to go all the way down before it will go back up. I also have a loner ID.4 that does the same thing. I also seen the same complaint on the Volkswagen owner forum. Talk to dealer and they said they would look at it. I own a 2021 VW ID.4 and that didn’t happen in that car. I think if I push the windows control that should put window up then it should go up not down.