2023 Volkswagen ID.4 Driver Assist & ADAS Problems

My wife was involved in an accident where the car (2023 VW ID4) drove itself and crashed into six parked cars while she was attempting to apply the brakes and had no control of the steering (it drove itself). I had the insurance carrier pull down the EDR data (attached) and I have attached the Police Accident Report (attached) for your review. Thankfully, no one was injured and I have enough liability coverage to cover the property damage but would like to see this matter investigated realizing we were lucky the next person may not be.

I was driving off the freeway in my ID4 and had been driving with both B mode (Regenerative braking) and the cruise control on. I then proceeded to drive approx 4 miles, still in B mode. I pulled into a parking space at my local swim club, and as I pulled into the space I took my foot off the accelerator, and began to slow down. As I was about to break to bring the car to a complete standstill, the adaptive cruise control kicked in and launched my car forward over the small concrete bollard, through a chain-link fence and into a tree stump (roughly the length of the car again). This caused considerable damage to my vehicle, but more so I am concerned for other drivers that these two drive modes conflict with each other and cause a serious safety concern. Insurance claim has been logged with AAA.

A message stating forward collision assist is unavailable. The adaptive cruise control does not see the vehicle in front of you. The vehicle randomly emergency brakes. And a four Mile drive it would emergency brake three times. Dealer stated it was fixed. I return to the vehicle an hour later stating the problem persists and it is not fixed or safe to drive. I have a text from the dealer confirming the problem persists they have unable to diagnose or repair. The car is in their possession since June 7th 2025

I am a current lessee of a 2023 Volkswagen ID.4 (VIN: [XXX] ), leased on [XXX], under a 36‑month agreement (Lease Account #: [XXX]). The vehicle is still under warranty at 23,000 miles. The navigation/GPS system has a persistent defect (location drift far from actual position), verified by dealership technicians on multiple visits. On my second visit, the dealer refused to escalate to Volkswagen, citing a vague “Verizon update” explanation, despite my personal carrier being unrelated to the vehicle’s built-in navigation. The defect is plainly internal to the vehicle’s hardware/software. I attempted to contact Volkswagen Customer CARE and was left on hold for over 40 minutes before the call disconnected, with no assistance provided. This is a breach of warranty and a failure to provide adequate service. I request the Division compel Volkswagen to: - Escalate my case to technical specialists and repair the defect (including module replacement if necessary), or - Waive all lease-related fees and penalties (early termination, disposition, excess wear) if I return the vehicle due to unresolved defects. I can provide service records, dealership notes, video evidence, and call log INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A squirrel entered my ID.4 through the right wheel well while I was at work and it began to make a nest in the front of my engine compartment. I was alerted to the problem by all of the dashboard warning lights flashing the ACC and related front safety systems. The squirrel had chewed through the harness wires down to the connectors on the 8 and 9 connectors and the 6 pin connector. I know it was a squirrel because I saw it in the engine compartment when I opened the hood and other coworkers had nests in their hood areas. No damage to thier vehicle because the critical wires were not so carelessly exposed.

While driving using the VW Travel Assist (lane keeping) system, the vehicle was unable to "see" the lane markings and Travel Assist disconnected. When this happens the display of the lanes changes from green to gray, but there is no warning. In the case where i was traveling about 30 MPH it took less than a second for the vehicle to steer off the road. The Adaptive Cruise Control remained engaged as the Travel Assist disengaged. Considering that VW has programmed in white and red warnings plus a sound to require the driver to control steering about every 10 seconds it seems to be minor addition to trigger those warning lights and sound if the Travel Assist disengages.

My ID.4 was repaired to address the recall for the infotainment system rebooting (NHTSA recall number 24V344). Shortly after this repair i experienced two infotainment screen blackouts, one of which was recorded on video. These blackouts are not the system reboots that caused the recall (I experienced several of those between June and December 2024). In this case the map portion of the screen blacks out and is not responsive to any touch. this restricts use of navigation, reverse video for parking, and many other functions.

I was backing my 2023 Volkswagen ID.4 into my very tight driveway very slowly to avoid hitting my other car parked on the street, my house and my neighbors house. The parking collision sensor alerted me that I was close to my other car but I can see out my window that I had room to clear it safely so I continued to back into my driveway at about 1 mile an hour. All of a sudden, my car made a click click noise as it lurched back and forth and then the car took over control and drove into my house about 20-30 feet at maybe 20 mph (not sure exactly but pretty fast) and crashed into my house and my neighbors house/gate. I pumped the brakes 2-3x but they did not work and the car continued driving into my house at that fast speed. I remember thinking omg, the car is not going to stop until it hit the house. No collision sensors went off during the automatic reverse acceleration and no manual nor auto emergency brakes were employed. Even though I pressed the brakes 2-3x, the ring video did not show brake lights (which isn't a surprise since they did not activate). There was a man that just walked his dog behind my car a minute before my car accelerated backwards. He would have been hit at 20mph 2 feet from my car. He is an eye witness to the incident and agreed that this was no way human error. If it were human error and I had accidentally pressed the acceleration pedal, I wouldn't have gone that fast on my super tight driveway and street and I also would have had plenty of time to press the opposite pedal to stop before hitting my own house. I haven't been able to get access to the "black box" yet to see what the car's computer says and haven't reached out to the dealer or VW as my insurance claim is still being processed. My house, my neighbor's gate and my car are badly damaged but am thankful nobody got hurt. I had not seen any indication before that something like this could happen. It was a sunny day, November 23, 2024 12:50pm.

The electronic display has a recall. The display will just blackout at times leaving nothjng readable and not functionable. The collision warning systems constantly go off without anything being in our way causing the car to stop drastically causing passengers to experience severe jolting. This happens often. Door handle defects that are recalled. All recalled issues cannot be fixed according to VW. VW will not take back the car or buy back the car. They currently have a “no sell” on the id.4s and will not buy them back. We cant even get out of this car.

While driving the vehicles safety features automatically turn off and the screens in the car go blank and then come back on after a few minutes. When we contacted the dealer and the manufacturer we were told there was no fix and to just pull over and restart the car. The dealer told us to treat it like a cell phone that isn’t working and just turn it off and turn it back on.

I was arriving for an appointment and preparing to parallel park on the street. I was parking on a street in front of the office building, which is located on a corner. I observed the second and third vehicles parked from the corner were preparing to depart. I moved my vehicle slightly to the shoulder and activated my blinker to wait for the vehicles to leave. I idled next to the car parked at the corner to allow room for the departing vehicles to exit and for myself to pull in. Both vehicles pulled out of their parking spaces and into the street. I then proceeded to accelerate to pull into a parking spot. As two spots had opened, it was large enough for me to pull in forward without needing to parallel park by backing in. As I started to pull in, the vehicle’s automatic emergency braking system malfunctioned and erroneously engaged the brakes with violent force. An alarm sounded in the vehicle, a red warning flashed on the screen, and I was launched violently forward in my seat. The force with which the vehicle stopped made it seem as though I had hit something hard, like a wall. I quickly put the vehicle in park -- only halfway pulled into the parking spot -- and exited the vehicle to survey the situation. After circling the vehicle, it was clear that nothing had been hit and there were no obstructions in the road whatsoever. I returned to the driver’s seat and resumed parking. After pulling into the space, I put the vehicle into reverse to straighten out. Again, the vehicle’s braking system engaged without reason, though this time less violently and without the sound alarm and red warning. After parking, I exited the vehicle and took photographs of the area to document that there were no obstructions or anything else in the environment that would cause the system to believe there was an obstruction. Due to the malfunction, I sustained injuries consistent with whiplash -- pain, tightness, and inflammation along the left side of my neck and left shoulder.

The contact owns a 2023 Volkswagen ID.4. The contact stated that while merging onto the highway at approximately 10 MPH, the vehicle unintendedly came to a complete stop. The contact started pumping the accelerator to avoid being struck from behind. The contact stated that there was message displayed on the instrument panel that the vehicle was about to crash. The vehicle was taken to a local dealer where the vehicle was diagnosed; however, the mechanic was unable to determine the cause of the failure. The contact was informed that the vehicle was performing as designed. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,038.

Accident avoidance features I've purchased in the car many times does not work. 1. Proximity sensor does not alert when needed Twice in the last month, vehicle approaching from the right (passenger side) darted forward without any warning. Once in the parking lot and another car also approached from a stopped light (which he broken) causing me to swerve and hit the brake hard on an intersection. 2. Blind spot light on both the driver and passenger mirror only work about 80% or 4/5 times. You can track these intentionally when passing another car, or be passed by a car to the right or left. 3. Proximity alert sounds when at a standstill on a traffic light. Even slightest movement on the brake pedal will sometimes trigger this false positive. I bought the car because of these key safety features and no longer believe these can be relied upon. Have many video and photos to track these events as I try and document for dealership. After advising the dealership, they cannot fix these problems and claim they cannot reproduce these issues. Even after sending them video and photos of these events.

When backing up into my garage it automatically stops and causes severe pain in my neck

The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that occasionally the back over prevention screen was blank. The local dealer was contacted. The contact was informed that the recall remedy was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

I was backing up from a stand still on a parking lot when the car braked extremely hard. There briefly was a message on the center dash with the word emergency on it. The message went away immediately and the car continued to work normal. My neck is still hurting hours later from the very hard brake. During the whole incident there was no other car moving and no person or other object anywhere in the path of the car. I have not yet brought the car to the dealer but will do so next week.

I have a Volkswagon ID4 that has the screen power go off while you are driving, VW says they have no idea when they will have a fix it, but they are aware. The safety features, including the emergency call, don't work, and no airbag lights come on either, everything appears to be disabled. On the highway this happens whenever with no warning. I do have videos of some of the incidents. Lane keep assist Etc does not work. It is 10 months old with 3k miles due to being afraid to drive it.,

The contact owns a 2023 Volkswagen ID.4. The contact stated that upon shifting into reverse(R), the display screen shut off, and occasionally the screen restarted; however, the failure sporadic. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that no failure was found with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,194.

The contact owns a 2023 Volkswagen ID.4 S. The contact stated that while coming to a stop at 7MPH, the brake pedal was depressed but the vehicle accelerated. The contact then attempted to switch lanes but crashed into the vehicle in front at 20mph. The air bag did not deploy. There were no injuries reported. No police report was filed. The vehicle did not display any warning messages. The vehicle was taken to an independent mechanic. The vehicle was not diagnosed or repaired as of yet. The manufacturer was made aware of the failure. The failure mileage was 200.

Sensors detect objects that do not exist. Car applies emergency braking both forwards and backwards when turning. Had happened multiple times but latest incident is recorded on this complaint.