There are 50 owner-reported air bags & restraints complaints for the 2002 Volkswagen Jettain NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
I was driving on the freeway and the airbags deployed. No one hit me and I don't hit anyone.
SIMPLY WANTED TO LET YOU KNOW THAT MY DAUGHTER REAR ENDED ANOTHER CAR AT 40MPH AND COMPLETELY CRUNCHED IN HER FRONT END (CAR IS TOTALED), BUT THE AIRBAGS DID NOT DEPLOY. WE DIDN'T THINK ANYTHING OF IT UNTIL THE STATE FARM AGENT MENTIONED THAT SHE HAD AIRBAGS ON THE CAR.
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. WHILE DRIVING AT ANY SPEED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 49,706. UPDATED 08/22/16*LJ *CN
OIL LIGHT IS BLINKING, I WAS TOLD BY SEVERAL MECHANICS THAT JETTAS AS WELL AS VOLKSWAGENS IN GENERAL ARE KNOWN FOR HAVING TERRIBLE SLUDGE ISSUES. I TOOK THE CAR TO THE DEALERSHIP, THEY CHARGED ME OVER $150 TO DIAGNOSE MY CAR, AFTER DIAGNOSING IT THEY SAID THAT THE ENGINE NEEDS NEW OIL BEARINGS DUE TO SLUDGE ISSUES, THEY SAID THAT THE OILS PRESSURE IS FLUCTUATING AND THAT SOON MY ENGINE WILL BLOW UP, THEY SAID THAT THIS WAS NOT COVERED UNDER SIMILAR RECALLS THAT THEY'VE HAD ON OTHER MODELS OF THEIRS AND THAT TO FIX MY PROBLEM I WOULD NEED A NEW ENGINE WHICH WOULD COST ME OVER SEVEN THOUSAND DOLLARS. IT SEEMS TO ME THAT THIS IS A VERY WELL KNOWN PROBLEM FOR VW, THEY'VE KNOWN ABOUT IT FOR YEARS BUT JUST LIKE THE PROBLEM THEY'RE HAVING RIGHT NOW WITH THE SOFTWARE, THEY'VE KEPT THIS QUIET.
WHILE DRIVING OUR JETTA AT APPROXIMATELY 30 MPH THE DRIVERS SIDE CURTAIN AIRBAG AND SIDE SEAT AIRBAG SPONTANEOUSLY DEPLOYED. THERE WAS NO IMPACT. THERE WAS NO POTHOLE. IT WAS THE ONLY CAR ON THE ROAD. GOING STRAIGHT.
STOPPED AT A LIGHT, WHEN THE DRIVER SIDE SEAT AIRBAG DEPLOYED. SUBSEQUENTLY PUT ON FLASHERS, AND PULLED OVER TO A CURB. PASSENGER SIDE SEAT AIRBAG THEN DEPLOYED (APPROXIMATELY 1 MINUTE LATER AFTER THE FIRST). SEAT AIRBAG DEPLOYMENT RESULTED IN ABRASIONS ON DRIVER AND PASSENGER. CHECKED THE EXTERIOR OF THE CAR, BUT THERE WAS NO DAMAGE. APPROXIMATELY AN HOUR AND A HALF LATER, THE SIDE CURTAIN AIRBAGS ON BOTH SIDES SPONTANEOUSLY DEPLOYED WHILE AGAIN STOPPED AT ANOTHER RED LIGHT. THIRD PASSENGER IN REAR WAS UNINJURED DURING INCIDENTS. *TR
I PULLED THE SEAT BELT OUT TO PUT IT ON AND I HEARD A NOISE AND THE BELT WENT COMPLETELY SLACK. THERE IS NO TENSION ON THE BELT. *TR
TRAVELING AT 70MPH UNDER NORMAL DRIVING CONDITIONS ON INTERSTATE THE ROOF AND SEAT AIRBAGS AND SEATBELT LOCKDOWN ON THE DRIVER'S SIDE SPONTANEOUSLY DEPLOYED CAUSING TEMPORARY LOSS OF CONTROL OF VEHICLE AND NECK STRAIN. REPAIRS TO FIX AIRBAGS COST OVER $4,000. VOLKSWAGON INVESTIGATED AND WERE NO HELP. GAVE NO REASON FOR SPONTANEOUS AIRBAG DEPLOYMENT. VERY UNSAFE EXPERIENCE! *TR
SEAT BELT MADE NOISE WHEN PUTTING ON AND SUDDENLY HAD NO TENSION. SINCE SEAT BELT WILL NO LONGER RETRACT. *TR
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 35 MPH AND CRASHED INTO THE REAR OF A PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES AS A RESULT. THE VEHICLE WAS TOWED FROM THE SCENE AND WAS NOT INSPECTED FOR THE FAILURE NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 91,000.
THIS ISN'T NECESSARILY A COMPLAINT, I JUST WANTED IT TO BE NOTED IN CASE OTHER JETTA DRIVERS ARE HAVING THE SAME PROBLEM. MY DRIVER'S SIDE SEATBELT RETRACTOR GAVE OUT ON MY VOLKSWAGON 2002 JETTA LAST NIGHT. BIG SAFETY CONCERN, VW SAYS THEY WILL HAVE TO ORDER A PART FOR ME, MEANWHILE MY SEATBELT IS BROKEN! I AM HOPING VW COVERS THE COST OF THIS SINCE IT IS A HUGE SAFETY CONCERN. *TR
I WAS DRIVING MY 2002 VW JETTA, MY 6 YEAR OLD WAS RIDING IN THE BACKSEAT IN THE PASSENGER SIDE WHEN THE PASSENGER SIDE CURTAIN AIRBAGS SPONTANEOUSLY WENT OFF!!! IT SOUNDED LIKE A SHOT GUN WENT OFF IN THE CAR, SCARED BOTH OF US!! I DID NOT HIT ANYTHING, ANYONE, NO ONE WAS EVEN DRIVING AROUND ME! IT WAS CRAZY! I THOUGHT THE CAR WAS ON FIRE DUE TO THE SMOKE COMING OUT OF THE AIRBAG.... NO ON WAS HURT BUT IT WAS TERRIFYING AND IT COULD HAVE BEEN A LOT WORSE!! I AM THE ORIGINAL OWNER OF THE CAR, BOUGHT IT NEW IN 2002. IT'S BEEN A GREAT CAR, I'VE OWNED VW'S FOR YEARS AND OVER ALL, THEY ARE GREAT VEHICLES BUT THIS HAS REALLY FREAKED ME OUT! I TOOK IT TO THE DEALER AND THEY RAN A DIAGNOSTIC, TURNS OUT THE COMPUTER IN THE CAR SAID THERE WAS A CRASH - THIS IS NO PHYSICAL EVIDENCE OF ANY DAMAGE ON THE CAR TO JUSTIFY THIS HAPPENING! THE COST TO REPAIR IT IS 5300.00!!! THE CARE LIKELY ISN'T EVEN WORTH THAT. THE NEXT STEP IS TO CONTACT VWOA. I JUST READ OF SOME OTHER INSTANCES THIS HAPPENED AND LOOKS LIKE VW DID REPAIR THE AIRBAG AT NO CHARGE. I'M HOPING THEY DO IT FOR ME, OTHERWISE, I'M OUT OF A VEHICLE. THERE'S NO WAY I CAN SELL IT LIKE THAT, I'VE JUST LOST WHAT EVER MONEY I MIGHT HAVE BEEN ABLE TO SELL THAT CAR FOR..... HOW MANY OTHER COMPLAINTS HAVE BEEN FILED PERTAINING TO THIS ISSUE?? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE AIR BAG FAULT WARNING LIGHT ILLUMINATED INTERMITTENTLY, FOLLOWED BY A BEEPING NOISE. BOTH THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE WHO OFFERED NO ASSISTANCE TO THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 32,500. THE FAILURE MILEAGE WAS APPROXIMATELY 32,400.
TL-THE DRIVER OWNED A 2002 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 60 MPH THE VEHICLE WAS INVOLVED IN A MULTI VEHICLE CRASH IN WHICH ONLY THE FRONT PASSENGER SIDE AIR BAG DEPLOYED. THE POLICE APPEARED ON THE SCENE AND THE DRIVER WAS INJURED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INSURANCE COMPANY LOT. THE VEHICLE WAS NOT EXAMINED FOR THE CAUSE OF FAILURE AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND SHE WAS INFORMED THAT WHENEVER THE SEAT BELT WAS HELD INTACT THE AIR BAG WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE FAILURE AND CURRENT MILEAGES WERE 50,000. SM.
PASSENGER SIDE AIR BAGS IN A 2002 VW JETTA DEPLOYED AFTER HITTING A POTHOLE ON A CITY STREET AT APPROXIMATELY 25 MPH. THE ADULT IN THE PASSENGER SEAT RECEIVED BRUISES ON HIS ARM FROM THE DEPLOYMENT. *TR
WAS DRIVING ALONG A GRADED DIRT ROAD WHEN PASSENGER SIDE AIRBAG AND SIDE CURTAIN AIRBAG DEPLOYED SUDDENLY. THERE WAS NO SIDE IMPACT WHATSOEVER, AND WAS NOT ABLE TO DETERMINE ANY CAUSE OF AIRBAG DEPLOYING. TWO PASSENGERS IN THE CAR SUFFERED TEMPORARY RINGING IN THEIR EARS AND HEADACHES, BUT NO SIGNIFICANT INJURIES OCCURRED, THANK GOODNESS. HAVE CONTACTED DEALER FOR INFORMATION ABOUT REPAIRS, BUT NOTHING HAS BEEN DONE TO FIX IT YET. *TR
MY SON WAS IN HIS HIGH BACK BOOSTER SEAT WHEN THIS HAPPENED. HE WAS IN THE REAR DRIVERS SIDE SITTING WITH HIS SEAT BELT ON. WE CAME HOME AFTER GROCERIES AND I ASKED HIM TO GET INSIDE THE HOUSE WHILE I WAS UNLOADING THE CAR. HE HEARD HIM CRYING, SO I WENT TO HIM TO FIND OUT THAT HE WAS LOCKED IN HIS SEAT BELT AND THE SEAT BELT WAS LOCKED. LUCKILY THE SEAT BELT WAS NEAR HIS WAIST NOT NECK. I CALLED MY HUSBAND AND TRYING TO UNLOCK THE SEAT BELT AND TRIED TO GET HIM OUT. COULD NOT DO ANYTHING, LIFTED HIM A BIT AND REMOVED HIS CARSEAT, THINKING IT WOULD LOOSEN UP, EVEN THAT RETRACTED BACK. AFTER 1 HOUR OF STRUGGLE, WE FINALLY HAD TO CUT THE SEAT BELT WITH A SCISSORS. HIS WAIST WAS TWISTED IN THE BELTS AND HE HAD BRUISES ON HIS WAIST. SO SAD THAT THIS LOCKING TECHNOLOGY WORKS SO BADLY. THIS HAS CAUSED SO MUCH PAID TO ALL OF US SEEING HIM CRY AND GOT STUCK. *TR
SIDE CURTAIN AND SEAT AIRBAG DEPLOYED WHILE DRIVING AT 35-40 MPH. NO DAMAGE TO THE CAR OTHER THAN THAT CAUSED BY THE AIRBAGS DEPLOYING. NO POTHOLES IN THE SMOOTH PAVED ROAD NEAR THE INTERSECTION OF FL SR70 AND US301. NO DEBRIS IN THE ROAD OR ANY REASON FOR THE AIRBAGS TO HAVE DEPLOYED. DRIVER RECEIVED WELT AND BRUISES ON THE RIBS FROM THE SEAT AIRBAG. *TR
I HAVE A 2002 VOLKSWAGEN JETTA THIS MORNING WHILE DRIVING MY CAR TO WORK IN HOUSTON TEXAS ON INTERSTATE 59 SOUTH MY DRIVERSIDE WINDOW AIRBAG DEPLOYED AS WELL AS THE SEAT AIRBAG. AFTER GETTING TO THE SIDE OF THE ROAD MY CAR CRANKED BACK UP AND I GOT OUT TO INSPECT IF THERE WAS ANY DAMAGES. I FOUND NO DAMAGES ON THE CAR AND THE AIR BAG DEPLOYED FOR NO REASON. I AM LUCKY I DID NOT SWERVE OR THERE WOULD HAVE BEEN A HUGE WRECK. I BELIEVE THERE SHOULD BE A RECALL ON ALL OF THESE 2002 JETTA SINCE THERE HAVE BEEN SO MANY OCCURRENCES OF THIS HAPPENING. *TR
2002 VW SEDAN WA BROAD SIDED BY A MOTORCYCLE. IT HIT THE RIGHT FRONT DOOR AND BUCKLED THE CENTER POST AND BENT THE ROOF AND THE DASH WAS PUSHED IN. THE VW HAS FRONT AND SIDE AIRBAGS. NONE OF THE AIR BAGS DEPLOYED. MY SON WAS COVERED WITH GLASS AND THE RIGHT HAND MIRROR JUST MISSED HIM. *TR
Showing 1–20 of 50 complaints
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026