2009 Volkswagen Routan Engine Problems

The contact owns a 2009 Volkswagen Routan. The contact stated while at a stoplight, the vehicle stalled. There was an abnormally high pitch noise detected. There were no warning lights illuminated. The vehicle was jump-started by the police and was restarted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vehicle was taken to an independent mechanic and the contact was informed that the starter needed to be replaced. The failure mileage was approximately 54,000.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE CONTACT WAS OUT OF TOWN, THE VEHICLE FAILED TO START AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ONCE THE VEHICLE WAS ABLE TO BE STARTED, THE CHECK ENGINE INDICATOR DIMMED. THE CONTACT CALLED A LOCAL DEALER (GREEN CHEVROLET, 1703 AVENUE OF THE CITIES, EAST MOLINE, IL 61244) AND WAS INFORMED TO TAKE THE VEHICLE TO HER LOCAL DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 124,000.

VEHICLE WON'T START. THIS IS NOT THE FIRST TIME AND I HAVE FILLED PREVIOUS INCIDENT REPORTS. IT LEFT ME STRANDED AGAIN TODAY AFTER I PICKED UP MEDICINE FOR A CHILD AT HOME RECOVERING FROM SURGERY. THIS VEHICLE IS UNRELIABLE AND THEREFORE THE SITUATION IS UNACCEPTABLE. OUR MECHANIC HAS RUN DIAGNOSTICS AND CAN FIND NOTHING WRONG. WE TOOK A LEAP OF FAITH AND HAD A NEW STARTER INSTALLED, THIS WAS NOT THE PROBLEM. I WOULD BUY ANOTHER CAR, BUT RIGHT NOW THIS IS NOT AN OPTION FOR US. WE NEED HELP!

OUR ROUTAN HAS, YET AGAIN, LEFT ME STRANDED. I WAS RUNNING ERRANDS WITH TWO OF MY CHILDREN AND THE VEHICLE WOULD NOT START. THIS IS NOT AN ISOLATED INCIDENT FOR ME OR, IT WOULD APPEAR FROM RESEARCH I'VE DONE, FOR THIS MAKE AND MODEL. OUR MECHANIC HAS RUN DIAGNOSTICS AND CAN NOT FIND ANYTHING WRONG. IT IS A SAFETY CONCERN BECAUSE IT IS UNRELIABLE AND LEAVES ME STRANDED, TWICE LATE AT NIGHT, SEVERAL TIMES, FORTUNATELY, IN FRONT OF MY OWN HOME AND THIS NEEDS TO BE ADDRESSED.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER, BUT HAD NOT YET BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,500. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE CONTACT'S NIECE WAS STOPPED AT A STOP LIGHT, IT EXPERIENCED A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHO CONFIRMED THAT THE ENGINE WAS DEFECTIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ASSISTANCE. THE FAILURE MILEAGE WAS 65,273.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. ONCE THE VEHICLE WAS WARMED UP, IT LOST POWER. WHEN THE ENGINE WAS NOT WARMED UP, THE VEHICLE COULD ONLY BE OPERATED FOR 10 TO 15 MINUTES. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK TORQUE CONVERTER BETWEEN THE VALVE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND RESTARTED. THE CONTACT STATED THAT THE FAILURE OCCURRED TEN TIMES PRIOR TO THIS FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 96,000.

DRIVING DOWNHILL, FOOT OFF ACCELERATOR. ABRUPT LOSS OF ENGINE POWER FOLLOWED BY LOSS OF POWER STEERING AND BRAKING. VEHICLE UNDER KNOWN RECALL AND HAS BEEN "FIXED". THIS INCIDENT HAS NOW OCCURRED 3-4X SINCE THE RECALL FIX, NEARLY IDENTICAL CIRCUMSTANCES APPROX EVERY 1-3 MONTHS. VW KEPT THE VEHICLE FOR > 2 WEEKS, UNABLE TO IDENTIFY THE PROBLEM, VEHICLE WAS RETURNED TO ME WITHOUT ANY NEW ATTEMPTS AT FIXING IT. I WILL BE RETURNING IT TO VW AND TAKING IT OUT OF SERVICE.

OVER THE PAST 2 MONTHS, OUR 2009 VW ROUTAN HAS REPEATEDLY SHUT DOWN WHILE DRIVING. THE ENGINE WILL STOP, CAUSING THE POWER BRAKING AND POWER STEERING TO GO OUT. ONCE WE PULL OVER AND TURN THE VEHICLE OFF, WE CAN RESTART IT. HOWEVER, RECENTLY IT'S STARTED TO AGAIN STALL WITHIN ONLY A COUPLE OF MILES OF THE FIRST STALL. WE REPLACED THE ERG VALVE ALREADY. IN DOING SOME RESEARCH, IT APPEARS THAT THIS DANGEROUS PROBLEM MAY BE DUE TO AN IGNITION SWITCH PROBLEM. OUR VEHICLE IS ONE THAT IS PART OF THE RECALL THAT VW ISSUED OVER 7 MONTHS AGO! I CALLED VW CUSTOMER CARE YESTERDAY AND WAS TOLD THAT THE RECALL PART STILL ISN'T AVAILABLE BUT IT SHOULD BE "READY SOON." THE PERSON I TALKED WITH HAD NO IDEA WHEN "SOON" WOULD BE. HE SAID THE PARTS ARE COMING FROM A DIFFERENT MANUFACTURER. HE TOLD ME TO BRING OUR VW TO A VW DEALERSHIP TO HAVE THEM COMPLETE A DIAGNOSIS ON IT. I EXPLAINED THAT THIS VEHICLE HAS BEEN NOTHING BUT PROBLEMS FOR US AND THAT I WAS UNWILLING TO PAY THE DEALERSHIP ANY ADDITIONAL MONEY FOR A DIAGNOSIS FEE WHEN IT IS CLEARLY PART OF THE RECALL PROBLEM. THE CUSTOMER CARE REPRESENTATIVE STARTED A CASE ON OUR VEHICLE (WHATEVER THAT MEANS). IN THE MEANTIME, I AM SCARED TO DRIVE THE VEHICLE AS I HAVE 2 YOUNG CHILDREN THAT I WILL NOT PUT AT RISK OF THIS THING SHUTTING DOWN WHILE WE ARE GOING 65 MPH ON THE HIGHWAY. IT IS CLEAR TO ME THAT VW HAS EXCEEDED AN APPROPRIATE AMOUNT OF TIME TO FIX THE RECALL ISSUE ON ALL OF THESE ROUTANS. WHEN WILL VW BE HELD ACCOUNTABLE TO FIX THE RECALL ISSUE - IT'S BEEN OVER 7 MONTHS! *TR

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE ENGINE STALLED AS ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.

TL-THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. DJR

WHILE ENTERING FREEWAY LOUD NOISE THEN ALL INDICATOR LIGHTS CAME ON. VEHICLE QUIT RUNNING IN TRAFFIC. COASTED OFF ROADWAY. INSPECTED ENGINE AND SPACER BETWEEN ENGINE BLOCK AND OIL PAN WAS CRACKED. ENGINE SEIZED AND INTERNAL PARTS CRACKED BLOCK. ENGINE HAD NEW PISTON RINGS AND VALVE SEALS INSTALLED AT 68000 MILES BY DEALER FOR OIL CONSUMPTION ISSUES. OIL CONSUMPTION ISSUE WAS NEVER RESOLVED. *TR

TL* THE CONTACT OWNS 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS.. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE ENGINE WOULD STALL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE WIN MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

VEHICLE LOSES POWER, LOSING POWER STEERING, BRAKES, ETC. WARNING LIGHTS ILLUMINATE. ABLE TO RESTART ENGINE BY SHIFTING INTO NEUTRAL AND TURNING KEY TO START. ***HAPPENS MULTIPLE TIMES APPROX EVERY 1-3 MONTHS, RANDOM*** TAKEN IN FOR RECALL FIX FOR THIS KNOWN PROBLEM IN 2015. HAS HAPPENED NOW 3-4X SINCE THE RECALL FIX. EXTENDED TESTING BY VW HAS NOT ESTABLISHED A REASON. MULTIPLE ATTEMPTED FIXES, NO CHANGE TO THE LOSS OF POWER. LAST HAPPENED 9/6/2015, TRAVELING 40MPH DOWNHILL IN GEAR, ABRUPT LOSS OF POWER, FOLLOWED BY LOSS OF POWER STEERING AND LOSS OF POWER BRAKES. AGAIN, ABLE TO RESTART BY SHIFTING INTO NEUTRAL AND TURNING THE KEY TO START.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE WIRELESS IGNITION NODE RECEIVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 61000.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE WIND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS NOT ABLE TO REPLICATE NOR DIAGNOSE THE FAILURE MULTIPLE TIMES. THE AUTHORIZED DEALER REPLACED THE STARTER AND HOSE BUT THE FAILURE STILL RECURRED. THE VEHICLE CONTINUED TO STALL INTERMITTENTLY. THE CONTACT HAD TO PUT THE VEHICLE IN NEUTRAL AND THEN PARK TO GET THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO A VOLKSWAGEN SPECIALIST WHO DIAGNOSED THAT THE EGR VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO SAFELY MOVE TO THE SHOULDER AND RESTART THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.