2010 Volkswagen Routan Complaint Log

THE CAR WILL RANDOMLY WILL NOT START. THE BATTERY AND LIGHTS SEEM TO WORK OK AT THAT TIME SO THAT IS NOT THE PROBLEM SO IT PROBABLY IS THE IGNITION SWITCH OR A SENSOR. THEN CAR WILL WORK AGAIN WITH NO CHANGES OR FIXES MADE. THE PROBLEM IS HARD TO REPLICATE BUT SINCE IT HAPPENS RANDOMLY IT NORMALLY HAPPENS IN THE WORST POSSIBLE TIME.

BOUGHT THE VAN IN FEBRUARY 2012 SINCE THEN IT HAS BEEN IN THE SHOP 11 TIMES FOR TRANSMISSION,ROTORS,AND MY PASSENGER SLIDING DOORS THEY OPEN AUTOMATICALLY. NOW ITS LEAKING ANTIFREEZE AND WE BOUGHT EXTENDED WARRANTY AND THIS PART THE PLASTIC Y PART THAT CONTEXTS TWO HOSES THEY SAY ISN'T COVERED AND WANTS US TO PAY 450$ TO DO IT..THE VAN HAS 38,035 MILES WE BOUGHT IT WITH 18,563 MILES HOW CAN THIS VEHICLE HAVE THIS MANY PROBLEMS? MY POWER DOORS I BELIEVE IF THEY OPEN WHEN YOUR PUMPING GAS ISN'T RIGHT. *TR

THIS IS THE THIRD EXPERIENCE WE HAVE HAD OF OUR CAR SHUTTING OFF ALL OF THE SUDDEN. THE FIRST TIME IT HAPPENED I COULD HARDLY PULL THE CAR OFF THE ROAD BECAUSE WHEN IT SHUT OFF I WAS ON THE HIGHWAY AND WAS VERY DIFFICULT TO STEER OF THE ROAD. THE SECOND AND THIRD TIME THIS HAPPENED I WAS IN TOWN AND ALSO HAD A HARD TIME PULLING OVER. AFTER EACH INCIDENT I HAD TO TURN KEY TO OFF POSITION PUT CAR IN PARK AND RESTART IT. THEN IT SEEMED TO BE OK UNTIL THE NEXT TIME IT HAPPENED. THIS IS VERY SCARY AND COULD CAUSE AN ACCIDENT. I AM SCARED TO DRIVE THIS CAR NOW. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WE WHERE DRIVING ON THE EXPRESSWAY(FREEWAY) AND THE VEHICLE SHUT DOWN ON US FROM 65-0 IN SECONDS, IT TOOL ABOUT A MINUTE AND IT CAME BACK UP THIS HAPPENED ABOUT 3-4 TIMES . ABOUT A MONTH LATER IT ID THE SAME THIS TIME WHEN WE FIRST TURNED ON THE VAN. ABOUT MARCH TIME FRAME THE VAN WOULD NOT START ANYMORE AFTER A LONG TRIP AWAY FROM HOME THE CABLES HAD BEEN ERODED AND SEVERELY DAMAGED TO THE POINT OF NO POWER GOING TO THE VAN. THE DEALER REPLACED THE ELECTRIC CABLES BUT ABOUT 1 1/2 MONTHS LATER THE SAME EROSION STARTED TO HAPPEN. WE CONTINUED TO INFORM VW ABOUT THE ISSUES AND THEY ALWAYS SAID THE SAME BRING IT IN WHEN IT HAPPENS. WE FINALLY HAD TO GET RID OF THE VAN WE CAN NOT AFFORD A FATALITY TO TRY AND PROVE A POINT. *TR

THE REAR ROTORS ARE FOUND TO BE OUT OF SPECIFICATION FROM THE FACTORY. THE VEHICLE VIBRATES SEVERELY WHEN BRAKING FROM SPEEDS IN EXCESS OF 50 MPH. I FIRST COMPLAINED ABOUT THE PROBLEM TO THE DEALERSHIP THE VEHICLE WAS AT APPROXIMATELY 3,500 MILES AND WAS TOLD THAT IT WAS A TIRE PRESSURE PROBLEM AND THAT THE ROTORS WERE FINE. I COMPLAINED AGAIN AT APPROXIMATELY 9,000 MILES AND WAS TOLD THE SAME THING. FINALLY AT 12,606 MILES I RETURNED TO THE DEALERSHIP AND REQUESTED THAT THEY TEST THE VEHICLE AT 50 MPH, AS ON PREVIOUS OCCASIONS THEY HAD DRIVEN IT IN THE PARKING LOT AND THE PROBLEM DOES NOT MANIFEST AT SPEEDS BELOW 40 MPH. THE DEALERSHIP FINALLY ADMITTED THAT THERE WAS A PROBLEM WITH THE REAR ROTORS IN THAT THE WERE OUT OF SPECIFICATION, I.E. THE WRONG ONES HAD BEEN INSTALLED AT THE FACTORY. MY CONCERN IS THAT AN ACCIDENT COULD HAVE OCCURRED DUE TO THE INCORRECT ROTORS AND I NOW WONDER HOW MANY OTHER ROUTAN VANS LEFT THE FACTORY WITH THE SAME PROBLEM. IF THE DEALERSHIP AND DONE A PROPER JOB WHEN I FIRST COMPLAINED ABOUT THE PROBLEM I WOULD NOT BE CONCERNED AT THE MOMENT. VW COULD HAVE FACED A SEVERE LIABILITY LAWSUIT IF I HAD BEEN INVOLVED IN A CRASH BECAUSE OF THE OUT OF SPECIFICATION ROTORS. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE REAR SLIDING DOORS WOULD NOT LATCH AND THE DOORS WOULD SLIDE OPEN WHILE THE VEHICLE WAS IN MOTION. THE REAR SLIDING DOORS WOULD ALSO CLOSE INTERMITTENTLY WITHOUT ACTIVATION. A CHILD WAS INJURED AS A RESULT OF THE REAR DOOR CLOSING WITHOUT ACTIVATION AND CLOSED ON THE CHILD'S BODY. THE DEALER REPLACED THE SLIDING DOORS, BUT THE FAILURE RECURRED. THE MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 25,000.

WAS DRIVING ON A FREEWAY WITH A BABY WHEN THE CAR WILL NOT MOVE FORWARD WHILE RUNNING AT 60MPH. VERY DANGEROUS ESPECIALLY WITH A BABY. THE CAR WAS ALSO BACKING UP IF WE DO NOT STEP ON THE HANDBRAKE. THE PREVIOUS DAY BROUGHT THE CAR TO THE DEALER BECAUSE I TOLD THEM THAT THE CAR WILL NOT MOVE EVEN IF I STEP ON THE GAS AND THE ENGINE LIGHT IS ON. ALSO TOLD THEM TO CHECK THOROUGHLY BECAUSE I AM GOING ON A ROADTRIP. THEY CALLED AND SAID THE CAR DOES NOT HAVE A PROBLEM. I FOUND OUT THAT VOLKSWAGEN HAS AN ISSUE WITH TRANSMISSION. SERVICE CENTER SHOULD HAVE LOOK INTO THIS BEING THAT IT IS COMMON PROBLEM WITH VOLKSWAGEN BEFORE RELEASING THE CAR. ALSO WHEN I CALLED THEIR ROADSIDE ASSISTANCE THEY SAID THAT THE NEAREST DEALER WILL NOT TAKE OUR CAR BECAUSE WE NEED AN APPOINTMENT. ( FOR AN EMERGENCY) WHAT DO WE DO, I EVEN TOLD THEM WE HAVE A BABY WITH US AND WE ARE IN A BUSY FREEWAY. WE HAD TO CALL AGAIN AND TELL THEM THE SITUATION. THEN THE DEALER HELPED US. CALLED VOLKSWAGEN CUSTOMER SERVICE ON 9/06 TOLD A GUY NAMED[XXX]. ABOUT THEIR WARRANTY AND SAID TALK IT OUT WITH THE DEALER, DEALERS ARE A PRIVATE OWNED COMPANY. WHO DO WE THEN BRING THE CAR FOR REPAIR FOR CARS UNDER WARRANTY? WHEN I CALLED THEIR CUSTOMER SERVICE SEEMS LIKE TRANSMISSION ISSUE IS NOT SOMETHING IMPORTANT BUT NOT FOR SOMEBODY LIKE ME WHO DRIVES WITH A BABY IT IS VERY IMPORTANT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

AUGUST 11, 2010 THE CHECK ENGINE LIGHT WAS ONE. CODES P0038 AND P0032 FOR 02 SENSOR FAULTS POPULATED. THE CODES WERE CLEARED. WE WERE WITHOUT THE USE OF OUR VEHICLE FOR APPROXIMATELY DAY. SEPTEMBER 13, 2010 THE CHECK ENGINE LIGHT CONTINUED TO COME ON. THE GROUNDS WERE TIGHTENED AND THE VEHICLE WAS TEST DRIVEN. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 2 DAYS. DECEMBER 3, 2010 THE CHECK ENGINE LIGHT WAS STILL COMING ON AND OFF. CHECK AND FOUND FAULT CODES STORED FOR REAR 02 SENSOR. THE FAULTY REAR 02 SENSOR WAS REPLACED. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 4 DAYS. FEBRUARY 18, 2011 THE CHECK ENGINE LIGHT WAS STILL COMING ON. IT WAS DETERMINED THAT THE ECM NEEDED TO BE RESET. THE ECM WAS RESET AND RECHECKED FOR CODES. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 1 DAY. MAY 13, 2011 THE CHECK ENGINE LIGHT WAS STILL COMING ON. THE ROUTAN STALLED OUT TWICE IN ONE DAY WHILE DRIVING. THE WIN MODULE WAS REPLACED AND TWO NEW KEYS WERE PROGRAMMED FOR THE VEHICLE. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 10 DAYS. OCTOBER 31, 2011 THE VEHICLE WAS HUMMING DURING ACCELERATION AND PULLING WITHOUT PROPERLY SWITCHING GEARS. METAL WAS FOUND IN THE PAN BELL, HOUSING AND COMPOUNDS. THE TRANSMISSION WAS REPLACED. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 13 DAYS. DECEMBER 7, 2011 THE ROUTAN STALLED OUT TWICE WHEN GOING FROM REVERSE TO DRIVE. A LOANER VEHICLE WAS ISSUED AND WE WERE WITHOUT THE USE OF OUR VEHICLE FOR APPROXIMATELY ONE DAY. DECEMBER 16, 2011 THE VEHICLE STALLED WHILE IN MOTION TWICE, ONCE WHILE STOPPING AT A TRAFFIC SIGNAL AND AGAIN WHILE PARKING AND PLACING THE VEHICLE IN REVERSE. WE TOOK THE VEHICLE TO YOUR DEALERSHIP TO BE TESTED AND REPAIRED. WE WERE ISSUED A LOANER VEHICLE. AS OF TODAY, DECEMBER 16, 2011, WE ARE STILL WITHOUT THE USE OF OUR VEHICLE. *TR

2010 VW ROUTAN VAN. CAR HAS STALLED WHILE DRIVING THREE TIMES. EACH TIME WE HAVE BROUGHT IT IN FOR REPAIR WHERE THEY REPLACED IGNITION, KEY, ETC. A NATIONAL RECALL WAS DONE FOR THIS PROBLEM AND WE TOOK IT IN FOR THE RECALL. NOW IT'S DONE IT AGAIN AFTER THE RECALL. IT'S IN THE SHOP NOW AND WE HAVE FILED A COMPLAINT WITH VW USA AND DEALER. WE'RE WAITING FOR THEIR DECISION AS WE KNOW FROM OTHER PEOPLE AT THE DEALER IN THE SERVICE DEPT THAT THIS IS A REAL PROBLEM AND ANOTHER PERSON WE KNOW DIRECTLY WITH THE SAME MAKE/MODEL HAS THE SAME PROBLEM. WE WILL NOT TAKE THE CAR BACK NO MATTER WHAT. THIS IS A LIFE THREATENING DEFECT. WE ARE PREPARED TO TAKE LEGAL LEMON LAW ACTION IF VW DOESN'T DO THE RIGHT THING. *TR

VW HAS A RECALL ON 2010 ROUTAN VANS ON A PART CALL A WINN MODULE WHICH CONTROLS THE CAR IGNITION. OUR VAN IS ON THE RECALL LIST AND HAS SHUT-OFF TWICE IN TRAFFIC. YOU HAVE NO ENGINE POWER AND LOSE POWER STEERING. ON LOW SPEED ROADS NOT AS BIG A PROBLEM AS ON A FREEWAY WERE IT COULD BE LIFE THREATENING. OUR VAN HAS BEEN AT SOUTH TOWN VW AND WE HAVE BEEN WAITING FOR 8 WEEKS FOR A PART THAT SHOULD COME IN NEXT WEEK. RICHARD THE SERVICE MANAGER AT SOUTH TOWN FINALLY ADMITTED THEY HAD NO IDEA WHEN THE PART WOULD COME IN. SO I CALLED VW CORPORATE AND SPOKE WITH MULTIPLE PEOPLE, ONE SAID THEY HAD NO IDEA THERE WAS A BACKORDER, I INFORMED HIM THE DEALER SAID THAT THEY HAD 30 VANS WAITING FOR THE PART, AT ONE DEALER IN UTAH. FINALLY TODAY, AFTER A WEEK A VW MANAGER NAMED ERIK WALOWKSI CALLED MY WIFE AND SAID THEY HAD NO ETA ON THE PART AND THEY WERE STILL RESEARCHING THE KIND OF BACKORDER IT IS. WHAT A RELIEF THAT THEY HAVE NO IDEA WHEN PART WILL COME IN AND I HAVE A FAMILY VAN THAT WILL QUIT IN TRAFFIC. IS IT POSSIBLE FOR THIS BACKORDER PROBLEM TO BE LOOKED AT BY SOMEONE OTHER THE VW BEFORE SOMEONE GETS HURT. THANK YOU *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING 25 MPH THE LEFT REAR TIRE SENSOR THAT WAS LOCATED INSIDE THE TIRE CAME LOOSE CAUSING THE TIRE TO BECOME FLAT. THE VEHICLE WAS TAKEN TO A TIRE SHOP WHERE THEY INSTALLED THE SPARE TIRE AND INFORMED HIM OF THE LOOSE SENSOR WITHIN THE TIRE. THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,300.

PURCHASED THE VEHICLE FROM THE DEALERSHIP IN APRIL 2011. WE TOOK A FAMILY VACATION IN JUNE AND NOTICED THAT THE VEHICLE SHUT ITSELF OFF A FEW TIMES WHILE IN MOTION; CAUSING THE VEHICLE TO LOSE POWER AND ALL STEERING. ON THE SAME TRIP, WHEN USING THE KEY FOB, THE ENTIRE ELECTRICAL SYSTEM WOULD FREEZE AND SHUT ITSELF OFF. IT EVENTUALLY TURNS BACK ON AFTER 5 OR SO MINUTES. THE WYNN MODULE WAS REPLACED. BEFORE DEPARTING FOR THE VACATION, WE HAD BRAKE ISSUES WITH THEM MAKING A GRINDING NOISE AND , SOMETIMES NO STOPPING POWER. DEALER REPLACED ROTORS. THE PASSENGER SLIDER DOORS HAVE ISSUES. WHEN CLOSING, THE DOOR'S SAFETY MECHANISM WOULD NOT BACK TRACK THE DOORS WHEN IT HIT SOMETHING COMING OR GOING INTO/OUT OF THE VEHICLE. THE DOOR SHUT ON MY SON! THE VEHICLE HAS BEEN TO THE DEALERSHIP MORE TIMES THAN A NEW VEHICLE SHOULD.... DID I MENTION THAT WE STILL HAVE BRAKE ISSUES AND ELECTRICAL ISSUES. IT SEEMS THAT ALL THE DEALERSHIP CAN SAY IS THAT WE CANNOT DUPLICATE THE SITUATION. EACH TIME THAT THE VEHICLE GOES TO THE DEALER, THEY HAVE IT FOR A WEEK OR MORE! I HAVE OWNED CHRYSLER/DODGE PRODUCTS BEFORE THIS AND THIS IS WHY I WENT TO A VW. NEEDLESS TO SAY, I DIDN'T DO MY HOMEWORK BEFORE PURCHASING. IT SEEMS THAT THIS VW IS A "CHRYSLER". AS OF TODAY, 15 JANUARY, I AM LOOKING INTO THE "LEMON LAW" AND POSSIBLY SEEKING LEGAL ACTION. SOMETHING NEEDS TO BE DONE. WHY DO WE HAVE TO WAIT UNTIL THIS VW VEHICLE CAUSES SERIOUS DAMAGE TO PROPERTY, PERSON AND MAYBE EVEN DEATH BEFORE THE NHTSA LOOKS INTO THE VW SITUATIONS?

OUR 2010 ROUTAN HAD ENGINE FAILURE MULTIPLE TIMES SINCE WE PURCHASED IT IN JUNE 2010.WE WOULD START THE CAR&THE IGNITION WOULD CLICK BACK OFF. IT HAS PROGRESSED TO THE POINT OF THE IGNITION TURNING OFF WHILE DRIVING. SEVERAL TIMES IT HAPPENED WHILE ON ROAD IN TRAFFIC,CAUSING CAR TO CRASH INTO CURBS OR FENCES.IT CULMINATED IN A COLLISION ON THE FREEWAY DUE TO THE IGNITION SHUTTING OFF & WE WERE UNABLE TO PROPERLY BRAKE OR SWERVE AWAY FROM COLLIDING INTO BACK OF CAR. WE HAD INFORMED THE DEALER SEVERAL TIMES OF THE PROBLEM&THEY WERE NEVER ABLE TO LOCATE PROBLEM.MAY WAS THE MOST RECENT TIME WE HAD INFORMED MCKENNA VW TWICE OF THE PROBLEM,ONCE AT A SERVICE APPT&ONCE BY PHONE AFTER CAR HAD COLLIDED WITH CURB AFTER ENGINE FAILED ON STREET.IN JUNE,AFTER COLLISION ON FREEWAY,WE WERE MADE AWARE OF A RECALL ON THE IGNITION OF 2010 ROUTANS. THIS RECALL WAS MADE BECAUSE THE IGNITION SWITCH FROM ON TO ACCESSORY AND THEREBY COULD CAUSE CRASHES .THE AIR BAGS ALSO DID NOT DEPLOY IN THE CRASH.THE ROUTAN WAS GOING ROUGHLY 45 MPH AT HAD SEVERE FRONT END DAMAGE. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED NUMEROUS FAILURES. THE REAR ROTORS BECAME WARPED NUMEROUS TIMES AND THE DEALER REPLACED THE ROTORS FOUR TIMES. THE TRANSMISSION WOULD CAUSE THE VEHICLE TO LUNGE ABRUPTLY WHEN THE GEAR WAS SHIFTED FROM REVERSE TO DRIVE. ADDITIONALLY, THE FOG LIGHT ASSEMBLY BECAME OVERHEATED AND BURNED SEVERAL TIMES. THE PLASTIC ON THE FRONT PASSENGER SIDE DOOR BECAME FRACTURED AND CAUSED THE CONTACT TO SUSTAIN LACERATIONS TO THE RIGHT HAND AND FINGERS. THE VEHICLE WAS TAKEN THE TO THE DEALER WHERE ALL DEFECTIVE PARTS WERE REPLACED HOWEVER, THE CONTACT WAS CONCERNED THAT THE FAILURES WOULD LIKELY RECUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,418 AND THE CURRENT MILEAGE WAS 14,470.

WHILE DRIVING MY 2010 VOLKSWAGEN ROUTAN AT APPROX 20 MPH IN A SCHOOL ZONE THE ENGINE STALLED ON ME. THE STEERING WHEEL LOCKED UP AND I HAD TO FRANTICALLY PUT THE VAN INTO PARK WHILE ATTEMPTING TO RESTART. THIS VEHICLE HAS DONE THIS SAME THING APPROX 10 TIMES OVER THE PAST YEAR. I HAVE NOTIFIED DEALERSHIP WHO SAID THEY COULD NOT DUPLICATE THE ISSUE AND THAT THE VEHICLE HAD NO CODES STORED THE 1ST TIME THE VEHICLE WAS SENT IN FOR REPAIR. 2ND TIME IT WAS SENT IN THEY KEPT IT OVER THE WEEKEND SO SOMEONE COULD DRIVE IT AN WERE ABLE TO DUPLICATE. THEY PUT A NEW IGNITION SWITCH IN. VAN IS AT DEALERSHIP AGAIN FOR SAME ISSUE. THEY AGAIN ARE SAYING THEY CANNOT DUPLICATE ISSUE AND NO CODES ARE STORED. I WAS TOLD THEY WILL BE REPLACING IGNITION SWITCH AGAIN AND "HOPEFULLY" THIS WILL SOLVE THE ISSUE. *TR

I HAD THE FOLLOWING PROBLEM OCCUR WITHIN THE FIRST FEW MONTHS OF OWNING A 2010 ROUTAN. (THE DEALERSHIP TOLD ME THAT IT WAS NOT A PROBLEM, RATHER THAT I WAS NOT FAMILIAR WITH THE WAY THE NEW TRANSMISSIONS WORK.) WHEN THE CRUISE CONTROL IS SET NEAR 50 MPH AND THE VEHICLE GOES DOWNHILL IT WILL DOWNSHIFT AUTOMATICALLY AND THE ENGINE WILL INCREASE ITS RPMS, ESSENTIALLY CREATING A MOTOR-BRAKE THAT KEEPS THE SPEED LESS THAN ABOUT 55 MPH. I ACCEPTED THEIR EXPLANATION AND THEIR ASSURANCE THAT IT WAS SAFE AND WOULD NOT DAMAGE THE VEHICLE. I HAVE ONLY OBSERVED THIS HAPPENING AT SPEEDS NEAR 50MPH. HOWEVER, THIS SUNDAY WHEN IT HAPPENED ON A PARTICULARLY LONG, WINDING HILL, I DECIDED THAT I WOULD PREFER TO MANUALLY USE THE BRAKE, SO AFTER IT BEGAN DOWNSHIFTING I PRESSED THE CRUISE CONTROL BUTTON TO TURN IT OFF. IT DID NOT TURN OFF. I PRESSED THE BUTTON SEVERAL MORE TIMES, BUT IT HAD NO EFFECT. I PRESSED MY FOOT ON THE BRAKE, BUT THE VEHICLE STAYED IN THE LOWER GEAR WITH THE ENGINE REVVING AND IT APPEARED TO ME THAT THE BRAKE AND THE ENGINE WERE WORKING AGAINST ONE ANOTHER. I DECIDED TO LET THE VEHICLE CONTROL ITSELF UNTIL WE RETURNED TO LEVEL GROUND. ONCE WE REACHED LEVEL GROUND AND I COULD HEAR THE ENGINE BEGIN TO REDUCE ITS RPMS, I PRESSED ON THE BRAKE AND THE CRUISE CONTROL DISENGAGED. THIS WAS SCARY BUT CONTROLLABLE BECAUSE THE ROAD WAS DRY AND THE ROAD, THOUGH STEEP, WAS WIDE AND EASY TO NAVIGATE. HOWEVER, ON A SNOWY OR WET ROAD, THIS WOULD HAVE BEEN A VERY DANGEROUS PROBLEM AND IF IT HAPPENS TO ANYONE ELSE THEY MAY PANIC AND DO SOMETHING EVEN MORE DANGEROUS. THEN, AN ACCIDENT INVESTIGATOR WILL NOT REALIZE THE CAUSE OF THE ACCIDENT BECAUSE, AS IN MY CASE, THE CRUISE CONTROL WILL BE TURNED OFF. BUT THE DRIVER WILL NOT HAVE BEEN IN CONTROL OF THE VEHICLE. THIS, I BELIEVE IS A VERY UNSAFE SITUATION. I HAVE NOT REPORTED THIS SUNDAY'S INCIDENT TO THE DEALER OR TO VW.

WHILE DRIVING ON HIGHWAY AT 60 MPH. CAR (2010 VOLKSWAGEN ROUTON) SUDDENLY STOPPED. TRIED TO START IT, I WORKED AND THEN SUDDENLY STOPPED AGAIN. THE CAR STOPPED SUDDENLY TURNED OFF WHILE DRIVING AT 60, I COULD HAVE BEEN KILLED. HAD TO WAIT 1 1/2 HOURS TO BE TOWED. TURNS OUT PROBLEM IS IN IGNITION, THE PART THAT THE KEY GOES INTO. THE PART IS ON BACK ORDER, HAVE ALREADY HAD TO WAIT OVER A WEEK. AND THEY ARE STILL UNSURE AS TO WHEN THE PART WILL BE IN. THE PROBLEM IS A RECALL ITEM AND VOLKSWAGEN DIDN'T INFORM ME AND WHEN I CALLED THEY STILL DIDN'T KNOW ABOUT THE RECALL. I FOUND OUT IS WAS RECALL BY GOGGLING IT. THEY DON'T HAVE IN THEIR SYSTEM THAT ITS A RECALLED ITEM. HAD I BEEN TOLD ABOUT RECALL OUR LIVES WOULD NOT HAVE BEEN IN DANGER. I WOULD LOVE TO GET OUT OF THE LEASE AND REALLY DON'T WANT TO DRIVE A CAR FROM A COMPANY THAT DOESN'T INFORM CUSTOMERS OF RECALLS. CALLED VOLKSWAGEN, THEY ARE LOOKING INTO IT. *TR

POWER REAR SLIDING DOORS OPEN AND THEN CLOSE WHEN YOU OPEN THEM WITH THE KEY FOB, HANDLE, OR INSIDE SWTICH. WHEN THIS HAPPENS THE SAFETY FEATURE DOES NOT WORK. *TR

VEHICLE PULLS TO THE RIGHT. VEHICLE WAS TAKEN TO DEALER THREE TIMES FOR REPAIR AND TO AN INDEPENDENT DEALER. ALIGNMENT PERFORMED EACH TIME, BUT VEHICLE CONTINUES TO PULL TO RIGHT. DEALER AND VWOA STATE THAT BECAUSE ALIGNMENT IS WITHIN SPEC THERE IS NOTHING THAT CAN BE DONE. I INDICATED THAT PROBLEM IS LIKELY WITH STEERING RACK, SUSPENSION OR SUB FRAME, BUT DEALER AND VWOA INSISTED THAT BECAUSE ALIGNMENT IS WITHIN SPEC THERE IS NOTHING ELSE THEY WILL DO. VEHICLE CONTINUES TO PULL TO THE RIGHT AND DRIVING VEHICLE REQUIRES CONSTANT PRESSURE ON WHEEL TO KEEP THE VEHICLE STRAIGHT. *TR

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT ANY WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER PLACING IT IN THE PARK POSITION. THE VEHICLE WAS INSPECTED BY A DEALER WHO ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS ALSO CONTACTED AND ADVISED HER THAT SHE WAS NOT INCLUDED IN ANY RECALLS. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.

OUR 2010 VW ROUTAN ROLLS BACK SEVERELY ON EVEN A SLIGHT INCLINE WHEN IN DRIVE OR REVERSE. THE DEALER'S TECH AGREED IT WAS ABNORMAL AND THE SERVICE MANAGER THOUGHT SO, TOO, BUT, ACCORDING TO VW SPECS, IT IS "NORMAL." WE FEAR THAT ON AN INCLINE STOP, SUCH AS AT A STOP SIGN, IT WILL ROLL BACK AND HIT THE CAR BEHIND US OR ANY PERSON/OBJECT BEHIND US. WHEN IN REVERSE ON AN INCLINE, WE FEAR HITTING SOMEONE/SOMETHING IN FRONT OF THE CAR, BECAUSE OF ITS PROPENSITY TO ROLL FORWARD. THERE IS NOT ENOUGH TIME FOR ONE TO GET ONE'S FOOT FROM THE BRAKE PEDAL TO THE GAS TO MAKE IT SAFE ENOUGH TO DRIVE. THE COMPANY HAS CONVEYED TO US THAT OUR ONLY RECOURSE IS THROUGH THE DEALER, AND WE'VE DONE THAT WITH NO SATISFACTION FOR OUR SAFETY CONCERNS. THEY SAY "THEY ALL DO THIS," AND IF THAT'S THE CASE, WE BELIEVE THEY ARE "ALL" UNSAFE. *TR

DEATH & INJURY RISK! VOLKSWAGEN 2010 ROUTAN SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY AT 65MPH. THIS HAS HAPPEN MORE THAN A FEW TIMES. TODAY IS THE LAST STRAW AS I WAS DRIVING ON THE HIGHWAY WITH MY KIDS. I BARELY SURVIVE THE INCIDENT. I HAVE NOT PICKED UP THE CAR FROM SERVICE SINCE AND I AM TRYING TO GET VW TO PUT IN ON ANOTHER VEHICLE. I HAVE READ THAT OTHER PEOPLE HAVE HAD THESE REPAIRS DONE AND THEY STILL ARE SHUTTING OFF AND SQUASHING THEIR KIDS. I HAVE SPOKEN TO VW SINCE I TURN IN MY CAR FOR SERVICE AND TOLD THEM I DON'T WANT THE VEHICLE ANY MORE. VW KEEPS GIVING THE RUNAROUND AND HAVE BEEN STRINGING ME ALONG TELLING ME THAT THEY WILL HELP ME BUT TO WAIT FOR THEIR CALL TOMORROW. I HAVE BEEN WAITING FOR OVER 2 WEEKS SINCE I TOOK THE VAN IN TO SERVICE. EVERY DAY I CALL BACK AS THEY DON'T KEEP THEIR PROMISE OF A CALL BACK. I HOWEVER GET THE SAME INDIVIDUALS AND THEY SAY THEY CAN'T DO ANYTHING UNTIL THE CAR GETS FIXED. WELL WHAT IF THEY CAR DOES NOT GET FIXED OR TAKES MONTHS, AM I SUPPOSED TO WAIT? I STRUGGLE SO MUCH TO GET A CAR RENTAL FROM THEM AND WHEN I DID, THEY GOT ME A COMPACT VEHICLE. I CAN'T TRANSPORT MY FAMILY IN THAT! AFTER COMPLAINING SO MUCH THEY FINALLY APPROVED A LARGER VEHICLE RENTAL. I HAVE RECEIVED THE CALL FROM SERVICE SAYING THE VEHICLE IS READY FOR PICKUP AND IT HAS BEEN REPAIRED. I CALLED VW AGAIN NOW THAT THE CAR SERVICE IS COMPLETED AND NOW THE VW PEOPLE ARE SAYING THAT THEY CAN'T DO ANYTHING AND TO PICK UP THE VEHICLE. WHY STRING ME ALONG IF YOU KNOW THAT WAS THE ONLY OPTION THEY WERE GOING TO GIVE ME. THEY SAID TO GIVE THEM ONE MORE DAY AND TO EXPECT A CALL BACK AGAIN. I ASKED THEM WHAT IS THE PROCEDURE OR THE PLAN BUT THEY SAID THEY COULD NOT TELL ME ANYTHING ABOUT THEIR INTERNAL PROCESSES AND TO JUST WAIT FOR A CALL. I GUESS AT THIS TIME I HAVE NO CHOICE BUT TO TAKE LEGAL ACTION. I HAVE BEEN A LOYAL VW OWNER FOR 8YRS BUT IF VW DOES NOT PUT ME IN A GERMAN VEHICLE I CAN EXPECT LEGAL ACTION IS THE ONLY ALTERNATIVE. *TR

DEATH & INJURY RISK! VOLKSWAGEN 2010 ROUTAN SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY AT 65MPH. THIS HAS HAPPEN MORE THAN A FEW TIMES. TODAY IS THE LAST STRAW AS I WAS DRIVING ON THE HIGHWAY WITH MY KIDS. I BARELY SURVIVE THE INCIDENT. I HAVE BEEN TAKING THE VEHICLE TO VW SERVICE MULTIPLE TIMES. I KEEP GETTING THE RUNAROUND AND THEY SAY THE VEHICLE IS FINE AS THEY CANNOT REPRODUCE THE ISSUE. I GUESS MY KIDS' LIVES ARE NOT IMPORTANT TO VW. THE VAN IS BRAN NEW AND ONLY HAS 8K MILES. VW SAID THAT THEY COULD NOT DO ANYTHING AND THE ONLY ADVICE WAS THAT IF IT SHUTS OFF AGAIN DONOT TURN ON THE VEHICLE STAY WHERE YOU ARE JUST CALL ROAD SIDE ASSISTANCE. THAT IS THE MOST RIDICULOUS ADVICE I HAVE EVER HEARD! I WOULD NEED TO STAY IN THE MIDDLE OF THE HIGHWAY OR IN BETWEEN A TRAFFIC INTERSECTION WITH MY KIDS. I HAVE STRUGGLED SO MUCH TO ESCALATE THIS AND NOW FINALLY VW HAS REPLACE THE IGNITION SWITCH BASE ON THE 03/10/11 RECALL. THIS VAN ALSO HAS OTHER PROBLEMS WITH THE AUTOMATIC DOORS. THESE DOORS SMASH MY KIDS AND HAVE HAD SOME INJURIES BECAUSE OF THIS. YOU TRIGGER THE DOORS TO OPEN AND YOU THINK THEY WILL REMAIN OPEN BUT THEY DON'T LOCK. THE DOORS RAPIDLY CLOSE THEM SELF, TRAPPING ANYTHING IN THEIR WAY. THE SAME BEHAVIOR HAPPENS AS YOU WALK AWAY AND THINK THE DOOR WILL SHUT AND LOCK. YOU COME BACK FROM WALMART AND SEE THAT THE DOORS ARE WIDE OPEN. THE LAST THING I NEED IS SOME SICKO HIDING IN THE VEHICLE AND I THINK MY VEHICLE IS SAFE FOR ME AND MY KIDS. ALSO WHEN YOU PUT THE VAN IN REVERSE THE VEHICLE STUTTERS AND JERKS WITH LITTLE TORK. I HAVE TAKEN THE VEHICLE FOR THESE ISSUES AS WELL AND THEY ARE NOT ABLE TO REPLICATE SO THEY CANNOT DO ANYTHING. IN THE PROCESS OF ALL OF THIS I HAVE ALSO FOUND THE MOST DEPRESSING NEWS, MY VW IS ACTUALLY A CHRYSLER. I COULD NOT BELIEVE IT WHEN I HEARD THIS BUT I CONFIRMED IT. NO ONE EVER TOLD ME THAT I WAS ACTUALLY BUYING A CHRYSLER VAN. I THOUGHT I WAS BUYING A GERMAN VEHICLE. THESE HORRIBLE EVENTS HAVE BEEN TRAUMATIZING. *TR

WHEN THE VEHICLE IS PARKED ON A SLOPE THE DRIVER'S SIDE REAR PASSENGER DOOR OPENS THEN IMMEDIATELY CLOSES AND RISKS TRAPPING EXITING PASSENGERS. THE ISSUE DOES NOT APPEAR ON THE DOOR ON THE OPPOSITE SIDE. THE ISSUE HAS BEEN REPORTED TO VOLKSWAGEN SEVERAL TIMES BUT ACCORDING TO THEM "IT WORKS AS DESIGNED". IT HAS ALMOST TRAPPED OUR DAUGHTER AND ELDERLY RELATIVES. *TR

WHILE DRIVING ON A HIGHWAY AT 65 MPH MY CAR SUDDENLY SHUT OFF AND THE STEERING WHEEL TIGHTEN UP. I WAS IN THE LEFT LANE AND WAS ABLE TO GET OVER TO THE SHOULDER. I TURNED THE VEHICLE OFF AND IT TURNED BACK ON WITH NO PROBLEM. A SECOND INCIDENT OCCURRED 03/09/11 AS I WAS ATTEMPTING TO TURN RIGHT AT AN INTERSECTION. MY STEERING WHEEL WAS SO TIGHT THAT I COULD NOT MAKE THE TURN AND HAD TO DRIFT TO THE OTHER SIDE OF THE INTERSECTION BECAUSE I HAD ALREADY SLOWED DOWN TO MAKE THE TURN. AGAIN THE CAR TURNED BACK ON. MY CAR ALSO FREQUENTLY STALLS IMMEDIATELY UPON TURNING IT ON BUT I THOUGHT NOTHING OF IT UNTIL IT STARTED STALLING WHILE DRIVING. I TOOK IT IN FOR SERVICE AND WAS TOLD THAT THEY COULD NOT REPLICATE THE PROBLEM AND THAT THE COMPUTER WAS NOT INDICATING A PROBLEM. THEREFORE THE CAR WAS FINE AND I SHOULD COME AND PICK IT UP. I INFORMED THEM WHEN I DROPPED THE CAR OFF THAT I READ ONLINE THAT THERE WAS A PENDING RECALL FOR THE IGNITION SWITCH THAT WAS RELEASED ON 03/10/11; HOWEVER, THE DEALERSHIP INFORMED ME THAT THEY COULD NOT REPLACE THE IGNITION SWITCH UNTIL THE RECALL WAS OFFICIAL SOMETIME IN APRIL BECAUSE THEY WOULD NOT BE REIMBURSED. I HAVE FILED A COMPLIANT WITH VW AND AM WAITING FOR A RESPONSE FROM THE REGIONAL MANAGER.

THIS IS MY SECOND COMPLAINT. I'M STILL WAITING ON THE OTHER TO HEAR BACK ON. NOW IT SEEMS TO BE THE TRANSMISSION. WHEN I'M SHIFTING OUT OF PARK INTO REVERSE OR DRIVE IT JAMS AND MAKES A REALLY BAD NOISE LIKE IF IT IS GOING TO BREAK OFF. THIS HAPPENS OFTEN AND HAS BEEN DOING THIS FOR ABOUT A MONTH. I WILL BE TAKING IT IN TO THE DEALER TO SEE WHAT THEY CAN FIND AND ALSO HAVE THEM HOPEFULLY RESOLVE MY OTHER COMPLAINT WHICH IS STILL THE TICKING NOISE AND THE BRAKE SKIDDING STILL HAPPENS. *TR

ROUTAN SEEMED TO JOLT/SKID WHEN BRAKE WAS PRESSED. THIS WOULD HAPPEN APPROXIMATELY EVERY 3RD DAY. TOOK IT TO THE DEALERSHIP AND THEY FOUND THE ROTORS WERE WORN. THIS I CANNOT UNDERSTAND WHEN IT IS A NEW 2010 WHICH I PURCHASED IN AUGUST OF 2010. I DO NOT COMPREHEND AND UNDERSTAND THEIR EXPLANATION. THE DESCRIBED HOW THE ROTOR WORKS ALONG WITH THE BRAKE. BOTTOM LINE IS A MORE SENSIBLE MATERIAL IS BEING USED. THEY WERE NOT REPLACED ONLY TOUCHED UP. MAKES NO COMPLETE SENSE AND TO ME IS ALREADY A SAFETY HAZARD. ALSO THERE IS A TICKING SOUND COMING FROM THE ENGINE BUT THEY COULD NOT DETECT/FIND IT. I'M TO GO BACK AND DO A TEST DRIVE WITH THEIR TECHNICIAN SO THAT I CAN POINT OUT TO THEM THE SOUND. WELL TODAY WHEN I STARTED THE ROUTAN IT HAS MORE OF A CLICKING SOUND WHICH WAS NOT THERE BEFORE. I WOULD HEAR THE SOUND ONLY WHEN THE GAS PEDAL WAS BEING USED. WHEN GAS PEDAL WOULD BE RELEASED IT WOULD GO AWAY BUT NOW IT IS A CONSTANT SOUND. *TR

THE BRAKES STARTED VIBRATING AND SHUDDERING WHEN THE BRAKE PEDAL WAS PUSHED. TOOK TO DEALER AND WERE TOLD THAT THE ROTORS WERE WARPED AND THE DISK PADS WERE WORN OUT. STILL UNDER WARRANTY SO THEY REPLACED ROTORS AND BRAKE PADS. THIS HAS HAPPENED APPROXIMATELY EVERY 8 MONTHS WE HAVE HAD THE CAR. THE FIRST THREE WERE COVERED UNDER WARRANTY. I HAD TO FIGHT WITH THE DEALER FOR THE THIRD REPLACEMENT. THE FOURTH REPLACEMENT OF THE BRAKES THE DEALER REFUSED TO COVER THE COST. WE HAD TO PAY TO GET THE WORK DONE. WE ARE NOW ABOUT 10 MONTHS FROM THOSE BRAKE REPLACEMENTS AND ONCE AGAIN THE CAR IS SHUDDERING VIOLENTLY WHEN WE APPLY THE BRAKES. THIS SEEMS TO BE A CHRONIC ISSUE AND A SAFETY ISSUE. I UNDERSTAND THAT BRAKE PADS WEAR OUT BUT I CANNOT BELIEVE THAT YOU HAVE TO REPLACE THE ROTORS AND BRAKE PADS EVERY 8/10 MONTHS UNDER NORMAL DRIVING. THIS CAR IS PRIMARILY USED TO TAKE MY KIDS TO SCHOOL AND ACTIVITIES. UPDATED 5/1/2015 *JS

OCTOBER 30, 2010 - WENT TO START THE VEHICLE BUT NOTHING HAPPENED. I THOUGHT THAT PERHAPS I HAD NOT ENGAGED THE SHIFT PROPERLY AND THEN RESTARTED. THE DASH LIGHTS CAME ON BUT COULD NOT START THE VEHICLE. IT WAS NOT OCCURRING SIGNIFICANTLY UNTIL 2014. TOOK TO OUR DEALER BUT THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE AS NO INDICATORS WERE TRIPPED AND NO TROUBLE LIGHTS TO IDENTIFY PROBLEM. FREQUENCY OF NOT STARTING HAS BEEN MORE SIGNIFICANT (TWICE A WEEK NOW). TOOK BACK TO DEALER WHEN THE ENGINE LIGHT DISPLAYED AND THE SERVICE MANAGER STATED THERE WAS A RECALL BUT NOT FOR OUR VEHICLE. IN ADDITION, WHEN USING THE REMOTE START, THE ENGINE WOULD NOT TURN OVER BUT WOULD JUST CLICK (SAME PROBLEM). SEEMS TO BE THE EXACT SAME ISSUE WE ARE EXPERIENCING AS THE RECALL STATES. DEALERSHIP WANTS ALMOST $1000.00 TO REPLACE IGNITION AND GEAR SHIFTER TO REPAIR THE PROBLEM. AND THAT IS IF THIS IS THE CORRECT DIAGNOSIS ACCORDING TO VW. THERE SHOULD BE AN INVESTIGATION INTO THIS ISSUE AND IF FOUND TO BE A COMMON DEFECT, A RECALL SHOULD BE ISSUED FOR ALL VEHICLES IMMEDIATELY. WE DO NOT KNOW THE CONSUMER SAFETY ELEMENT INVOLVED AND BELIEVE THIS ISSUE SHOULD BE GIVEN GREAT PRIORITY TO LAUNCH AN INVESTIGATION AS MOST VANS AS THIS ARE USED FOR CHILD TRANSPORTATION. WE DRIVE OUR FOUR CHILDREN IN THIS VEHICLE WHEREVER WE TRAVEL. PLEASE INVESTIGATE. *TR

THE CAR FAILED TO SLOW DOWN OR STOP WHEN APPLYING PRESSURE TO BRAKES AT TRAFFIC LIGHT. HAD TO TURN IGNITION OFF IN ORDER TO HAVE CAR SLOW DOWN AND THAN EVENTUALLY STOP. ALSO FAILED TO BACK UP WHEN PRESSING GAS PEDAL AT FIRST AND THAN JUMPED INTO GEAR WHEN FOOT WAS RELEASED. THE CHECK ENGINE LIGHT WENT ON AND IT WAS TAKEN TO BE FIXED. THE CODES THAT CAME UP WERE PO731 AND PO935. WAITING ON PARTS TO COME IN. ALSO, THE TIRE SENSOR ON THE CAR WAS DEFECTIVE. I HAVE BEEN WAITING FOR 43 DAYS NOW. I HAVE ASKED FOR THE PARTS FROM VOLKSWAGEN NOW TO SAVE THE PARTS TWO TIMES. *TR

JUST OVER 2 MONTHS AFTER HAVING MY 2010 VW ROUTAN, ON AT LEAST 5 OCCASIONS I STARTED THE CAR AND IT IMMEDIATELY TURNED OFF. I ALSO NOTICED THE TRANSMISSION SEEMED TO BE STRUGGLING EVERY ONCE IN A WHILE. I EVENTUALLY TOOK THE CAR INTO THE DEALER SERVICE DEPARTMENT AND THEY TOLD ME THEY WERE UNABLE TO FIND ANYTHING WRONG. TODAY, WHICH IS ABOUT 1 WEEK SINCE GETTING THE CAR BACK FROM THE DEALER, I WAS DRIVING ON THE HIGHWAY WITH MY 3 KIDS IN THE BACK AND WHILE DRIVING THE ENGINE TURNED OFF WITH NO WARNING. IT WAS AS IF THE CAR WAS IN NEUTRAL ALL OF A SUDDEN. I WAS ABLE TO PULL OVER TO THE SIDE OF THE HIGHWAY AND TURNED OFF THE CAR. IT THEN TURNED BACK ON. *TR

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER AND SHUT OFF WITHOUT WARNING. THE CONTACT WAS CONCERNED THAT A CRASH WOULD RESULT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE COMPUTER SYSTEM WAS RE-FLASHED AND THE ABS MODULE WAS REPLACED; THE FAILURE CONTINUED. THE CONTACT CALLED THE MANUFACTURER BUT HAD YET TO BE CONTACTED. THE FAILURE MILEAGE WAS 2,800.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE BEGAN ABNORMALLY PULLING TO THE RIGHT, CAUSING DIFFICULTY IN STEERING. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER TO HAVE A WHEEL ALIGNMENT PERFORMED AND TO HAVE THE TIRES ROTATED YET THE FAILURE PERSISTED. THE CONTACT STATED THERE WERE MANY COMPLAINTS ONLINE REGARDING THE SAME YEAR, MAKE AND MODEL AS HIS WITH COMPLAINTS OF THE VEHICLE PULLING TO THE RIGHT INDEPENDENTLY. THE CONTACT WAS CONCERNED OF A POTENTIAL CRASH INVOLVED WITH THE FAILURE OCCURRING. THE FAILURE MILEAGE WAS 200. UPDATED 01/26/11*LJ UPDATED 04/18/11

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO DRIVE TO THE SIDE OF THE ROAD AND RESTART THE VEHICLE. THE FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE WIND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY WERE NOT AWARE OF A RECALL. NHTSA CAMPAIGN RECALL NUMBER 11V151000 (ELECTRICAL SYSTEM:IGNITION:SWITCH) WAS RELATED TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

TL* THE CONTACT OWNS 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE TRANSMISSION AND STEERING GOES OUT ON THE VEHICLE. THE VEHICLE WILL STOP WHILE DRIVING AT ANY SPEED AND THE STEERING WILL FAIL. IF THE VEHICLE IS TURNED OFF AND RE-STARTED THE TRANSMISSION WILL WORK, BUT THE VEHICLE WILL CONTINUE TO SHIFT VERY HARD AND THERE IS A LOUD BANGING SOUND AND IT FEELS LIKE SOMEONE HIT THE VEHICLE. THE VEHICLE GIVES NO WARNING BEFORE THE FAILURES OCCUR. THE DEALER HAS INSPECTED THE VEHICLE AND STATED THAT THEY CANNOT FIND ANY PROBLEMS WITH THE TRANSMISSION. THE FAILURE MILEAGE AND CURRENT MILEAGES WAS 659.

I PURCHASED A 2010 VW ROUTAN IN MAY 2010. I HAVE HAD MULTIPLE ISSUES WITH THE VEHICLE SINCE THAT TIME - ELECTRICAL ISSUES WITH THE SLIDING DOORS, TRANSMISSION NOT SHIFTING CORRECTLY, THE VEHICLE'S STRAINED ABILITY TO BACK UP WHEN STOPPED/PARKED ON A DECLINE. THE ONLY ISSUE WHICH HAS BEEN SATISFACTORILY ADDRESSED TO DATE IS THE SLIDING DOOR ELECTRICAL ISSUE. MY MOST PRESSING CONCERN, HOWEVER, INVOLVES A STALLING ISSUE WHICH OCCURS WITHOUT WARNING AND WITHOUT ANY PARTICULAR PATTERN. ON SEPTEMBER 2, 2010, WHILE TRAVELING ON THE INTERSTATE AT APPX 60 MPH THE VEHICLE STALLED OUT. FORTUNATELY, MY HUSBAND WAS DRIVING AND WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. ONCE STOPPED, THE VEHICLE RESTARTED WITHOUT TROUBLE AND WE WERE ABLE TO REACH A SAFE LOCATION TO CALL THE DEALERSHIP. THE DEALERSHIP HAS BEEN UNABLE TO IDENTIFY ANY PROBLEMS WITH THE VEHICLE AS THEY SAY THE "DIAGNOSTIC TESTS" SHOW NOTHING IS WRONG AND THAT IT IS OPERATING ACCORDING TO THE MANUFACTURER DESIGN. I PURCHASED THIS VEHICLE IN LARGE PART TO THE VW HIGH SAFETY RATING, YET, I AM NOT CONVINCED THIS VEHICLE LIVES UP TO THAT STANDARD. I PREVIOUSLY OWNED A VW PASSAT PRIOR TO THE PURCHASE OF THE ROUTAN AND WAS VERY PLEASED. HOWEVER, I CANNOT SAY THE SAME ABOUT MY EXPERIENCE WITH THE ROUTAN. A VEHICLE THAT STALLS WITHOUT EXPLANATION IS A SAFETY CONCERN WHICH I WOULD HOPE WOULD BE INVESTIGATED AND ADDRESSED IMMEDIATELY. *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BEGAN PULLING INTO THE RIGHT DIRECTION INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES FOR THE IDENTICAL FAILURE. A FRONT END ALIGNMENT WAS PERFORMED TWICE AND THE REAR AXLE WAS ALSO REPLACED. THE FAILURE PERSISTED FOLLOWING REPAIRS. THE CONTACT WAS IN THE PROCESS OF TAKING THE VEHICLE BACK TO THE DEALER. THE FAILURE MILEAGE WAS 4.

THIS COMPLAINT IS REGARDING MY NEW 2010 VOLKSWAGEN ROUTAN, THE CAR IS UNDER TWO MONTHS OLD. THE ACCIDENT OCCURRED AFTER I PULLED INTO MY DRIVEWAY AND I PUT THE CAR IN PARK AND LEFT THE KEYS IN THE ENGINE BECAUSE I WAS GOING TO RUN INTO OPEN THE GARAGE.... I WANTED TO GET A PUPPY OUT OF THE REAR OF THE CAR FIRST SO I WENT AND STOOD BEHIND THE CAR BUT IT WAS LOCKED (CLEARLY IN PARKED.) I THEN WENT TO THE DRIVERS SIDE TO HIT THE UNLOCK SWITCH ON THE DOOR AND THE CAR STARTED REVERSING AND I WAS JUST CAUGHT REALLY OFF GUARD SO I TRIED TO JUMP IN THE CAR AS IT WAS BACKING UP BUT I GUESS MY REACTION WAS TOO LATE AND I ENDED UP BEING SHOVED ON THE PAVEMENT AS THE CAR ROLLED OUT OF OUR DRIVEWAY. AT THIS POINT I WAS CAUGHT UNDER THE OPEN DRIVERS DOOR AND I WAS DRAGGED ACROSS MY STREET.... I MANAGED TO GET OUT FROM UNDER THE DOOR. THANKFULLY OUR NEIGHBORHOOD HAS DEEP GUTTERS, I WAS ABLE TO CATCH UP TO THE CAR AND I MANAGE TO JUMP IN BECAUSE OF THE STALL THE GUTTER CREATED. THE CAR NEARLY RAN THROUGH THE NEIGHBOR'S GARAGE AND JUST MISSED THEIR MAILBOX. I HAVE NO IDEA HOW THE CAR COULD GO FROM A CLEARLY "PARKED" POSITION TO "REVERSE" ON IT'S OWN. I HAVE ROAD RASH ON MY TOES, FEET, KNEES (MY JEANS ARE WRECKED), ON MY HIPS AND ON MY SHOULDERS. I HAVE BRUISES FROM THE DOOR BEING CAUGHT ON MY LEG, MY ENTIRE LEG IS SWOLLEN. AFTER THE INCIDENT I IMMEDIATELY CALLED THE LOCAL POLICE DEPARTMENT AND FILED A REPORT. *TR

VOLKSWAGEN ROUTAN (2010) STALLS WHILE DRIVING. THIS HAS HAPPENED 3 TIMES WHILE I AM DRIVING. TWICE I AM DRIVING 55 MILES AN HOUR, ANOTHER TIME DRIVING ABOUT 35 MPH. IT DOES RESTART AFTER I PUT THE CAR IN NEUTRAL, BUT COULD HAVE BEEN VERY DANGEROUS AS THE STEERING WHEEL LOCKS UNTIL I CAN RESTART IT! DANGEROUS. *TR

2010 ROUTAN WITH LESS THAN 10K MILES ON IT. WHILE DRIVING ON A CITY STREET THE VEHICLE SHUT OFF LEAVING US WITH NO POWER BRAKES, NO POWER STEERING AND VERY LITTLE CONTROL OF THE CAR. MY HUSBAND WAS ABLE TO PULL OVER AND WAIT FOR THE CAR TO STOP. HE THEN PUT IT IN PARK AND RESTARTED IT. WE TOOK IT STRAIGHT TO THE DEALERSHIP SERVICE. THE SAME THING HAD HAPPENED TO ME THE DAY BEFORE AND AT LEAST A DOZEN TIMES BEFORE THAT. I THOUGHT IT WAS SOMETHING I WAS DOING. VW SERVICE CAN FIND NOTHING WRONG WITH THE VEHICLE AND WE HAVE MADE IT CLEAR THAT THEY CAN KEEP IT UNTIL THEY DO. WE DO NOT FEEL SAFE AND WILL NOT TRUST OUR LIVES OR THE LIVES OF OUR CHILD AND FRIENDS IN THIS CAR. I HAVE HEARD MANY OTHER PEOPLE WITH THIS SAME PROBLEM. SOMETHING NEEDS TO BE ADDRESSED ASAP. I HAVE CONTACTED VW AND NOTIFIED THEM OF THE PROBLEM AND WAITING FOR A CALL BACK. ALSO WAITING FOR NEWS ON OUR VEHICLE..DAY 2 AT THE SHOP. *TR