2011 Volkswagen Routan Complaint Log

ROUTAN DIDN'T START AFTER KEY TURNED AND STARTED TO TURN-OVER. IT WOULD TAKE SEVERAL ATTEMPTS FOR THE VAN TO START. MECHANIC DETERMINED THE FUEL PUMP WAS DIPPING BELOW THRESHOLDS, SO REPLACED THE FUEL PUMP. THE VAN STARTED THE NEXT FEW TIMES, BUT CONTINUED WITH THE SAME STARTUP PROBLEM AGAIN. THEN IT WAS DETERMINED TO BE THE FUEL PUMP RELAY IN THE TIPM. THIS HAS BEEN RECALLED BY CHRYSLER YET VW USES THE SAME PART AND HASN'T HAD A RECALL YET. THIS IS RIDICULOUS TO PAY THIS MUCH MONEY FOR A KNOWN PROBLEM.

2011 VW ROUTON WOULDN'T START, HARD CRANKS OVER SEVERAL DAYS. THE ENGINE WOULD FINALLY START AFTER MULTIPLE ATTEMPTS, BUT IMMEDIATELY SHUTS OFF THE POWER. TOOK IT TO VW DEALER, PERFORMED A COMPLETE DIAGNOSTIC TEST AND WAS REPORTED THAT TIPM BOARD NEEDS TO BE REPLACED AT A COST OF $1300 PLUS. A QUICK GOOGLE SEARCH REVEALED THAT VW TIPM IS A WELL KNOWN PROBLEM - BUT NOT ADDRESSED YET. VERY DISAPPOINTING.

RECENTLY THE VAN HAS GIVEN ME TROUBLE UPON STARTUP. THE PROBLEM IS INTERMITTENT. SOMETIMES, IT WOULD START FINE. OTHER TIMES, IT WOULD TAKE MULTIPLE ATTEMPTS TO START THE VEHICLE. OTHER TIMES, THE VEHICLE WOULD START, THEN IMMEDIATELY TURN ITSELF OFF. SOMETIMES, IT WOULD BE LIKE THERE WASN'T ENOUGH CHARGE TO TURN THE STARTER, AND OTHER TIMES, WHEN IT WOULD START THEN DIE, IT FELT LIKE IT WAS RUNNING OUT OF GAS. AFTER MUCH RESEARCH, I DISCOVERED THAT THE TOTALLY INTEGRATED POWER MODULE IS THE CULPRIT OF THESE ISSUES. SPECIFICALLY, IT IS THE FUEL PUMP RELAY THAT CAN INTERMITTENTLY NOT TURN ON, OR TURN OFF RANDOMLY. IT IS A WELL-KNOWN ISSUE WITH THESE VANS AND ITS DODGE GRAND CARAVAN AND CHRYSLER TOWN N COUNTRY COUSINS, UPON WHICH THE VW ROUTAN IS BASED. FCA HAS STEPPED UP TO THE PLATE, AND ISSUED A RECALL ON MANY OF ITS VEHICLES FOR FAULTY TIPM'S, BUT VW SEEMS TO WANT TO FORGET THAT ITS CUSTOMERS CHOSE THEIR VERSION OVER THE OTHERS. IT'S A SHAME, BECAUSE I LIKE VW. MY FAMILY DROVE ONLY VW'S DURING MY YOUTH, AND THAT PLAYED INTO MY DECISION TO GET THE ROUTAN. IT LOOKS LIKE I WON'T BE PURCHASING A VW PRODUCT IN THE FUTURE. THIS DOESN'T EVEN MENTION THE OTHER BIG ISSUE THAT CERTAIN YEAR ROUTANS/GRAND CARAVAN/T&C'S CAN HAVE, WHICH IS A COMPLETE FAILURE OF THE FRONT CYLINDER HEAD. AGAIN, IN THIS CASE, CHRYSLER ISSUED AN EXTENDED WARRANTY ON THAT PARTICULAR PART, BUT VW MADE NO EFFORT TO EXTEND ITS WARRANTY ON THOSE PARTS. I HAVE CALLED MULTIPLE VW SERVICE SHOPS IN THE GREATER DC AREA, AND NONE OF THEM HAVE HEARD OF A WARRANTY EXTENSION ON THE CYLINDER HEADS. IF VW HAS ISSUED AN EXTENSION, THEN THEY HAVEN'T DONE A VERY GOOD JOB OF INFORMING DEALER SERVICE SHOPS, OR NOTIFYING THEIR CUSTOMERS. IT'S A HUGE DISAPPOINTMENT. GET YOUR ACT TOGETHER VW OF AMERICA. FOR THOSE WITH TIPM ISSUES, THERE IS A $40 TEMPORARY WORKAROUND FOR SALE AT WWW.VERTICALVISIONS.COM

MY CAR JUST SHUTS OFF WHILE I'M DRIVING OR WON'T STAR AT ALL. THEN WHEN I TURN IT OFF, SOMETHING CONTINUES TO RUN, COMPLETELY DRAINING THE BATTERY. I HAVE TO DISCONNECT MY BATTERY EVERYTIME I PARK THE VEHICLE. IT'S COMPLETELY UNSAFE TO DRIVE AND I'VE DUMPED OVER $4200 ON THIS VAN AND I'VE OWNED IT 14 MOS. WORST PURCHASE I'VE EVER MADE. *TR

CAR WOULDN'T START, HARD CRANKS OVER SEVERAL DAYS. THE ENGINE WOULD FINALLY START AFTER MULTIPLE ATTEMPTS. OVER THE COURSE OF 5 DAYS IT GOT WORSE AND WORSE. TOOK TO MECHANIC - CODE SAID DODGE CARAVAN R09. MY MECHANIC SAID IT IS A COMMON FUEL PUMP RELAY INSIDE THE TIPM, AND THAT CHRYSLER HAS ISSUED A RECALL, BUT VW HASN'T. TOOK IT TO VW DEALER, PERFORMED AND CHARGED ME A COMPLETE DIAGNOSTIC TEST - TO TELL ME THE SAME THING. CALLED VW CORPORATE - SAID THEY WERE AWARE OF THE ISSUE, BUT IT IS NOT A CHRYSLER AND IT IS A VW REBAGGED CAR, AND THAT I AM RESPONSIBLE FOR A $1300 FIX. FURTHER ISSUES, IS THAT THE PART NOT READILY AVAILABLE, AND MY FAMILY OF 5 IS OUT OF TRANSPORTATION FOR 5 DAYS. OUR 2011 VW HAS ONLY 61,000 AND THIS IS NOT THE FIRST ISSUE. UPON RESEARCHING IT ON THE INTERNET, I AM NOT THE ONLY ONE WITH THIS PROBLEM. IT IS A SHAME THAT VW, WON'T STAND BEHIND THEIR PRODUCT AND OWN UP TO THE FACT THEY HAVE AN SERIOUS ISSUE.

IN JULY 2016 OUR 2011 ROUTAN WOULD NOT START UP IMMEDIATELY. WOULD SOMETIMES FIRE UP IN NEUTRAL AND SOMETIMES AFTER SEVERAL TRYS IT WOULD START UP IN PARK. AFTER SEVERAL DAYS WE TOOK THE BATTERY IN TO HAVE IT CHECKED (AFTER REPLACING IT AND THE ALTERNATOR ABOUT 6 MONTHS AGO). OUR BATTERY WAS TOTALLY DEAD. BOUGHT NEW EXPENSIVE BATTERY WHICH FAILED AGAIN AFTER A FEW DAYS. TOOK CAR TO REPAIR SHOP AND THEY SAID NO CODES CAME UP AND STARTER, BATTERY ALTERNATOR WERE ALL FINE. DECIDED TO UNHOOK BATTERY WHEN WE WEREN'T USING CAR BECAUSE SOMETHING OBVIOUSLY IS DRAINING IT. THAT SEEMED TO WORK BUT LAST WEEK WHILE ON THE INTERSTATE THE VAN SUDDENLY CUT OFF COMPLETELY WHEN SLOWING DOWN FOR EXIT RAMP. MANAGED TO PULL VAN TO SIDE AND NOT GET HIT BY CARS BEHIND US WITHOUT POWER STEERING. VERY SCARY. AFTER SEVERAL ATTEMPTS WE GOT IT STARTED AGAIN. HOWEVER, THIS MORNING IT WOULDN'T START AT ALL. IN READING COMPLAINTS I'VE FOUND THAT DODGE CARAVANS AND OTHER MODELS HAVE THE EXACT SAME PROBLEM. THE VW ROUTAN WAS MANUFACTURED BY DODGE AND THE SAME YEAR OF 2011 IS UNDER INVESTIGATION FOR FAILED TIPM BOARDS. VAN IS 5 YEARS OLD. OUR DAUGHTER WAS IN THE BACK OF THE VAN WHEN THIS HAPPENED. ALL POWER WAS LOST. HAS A RECALL BEEN ISSUED ON THIS PART YET? 1200 FOR FUEL PUMP AND THEN 1300 PLUS FOR THE TIPM BOARD. ARE YOU KIDDING ME! SO DISAPPOINTED IN VW. SO MANY PROBLEMS. VERY FRUSTRATED CUSTOMER!! WE COULD HAVE BEEN KILLED! FAMILY OF 4 WITH 1 VEHICLE AND IT'S NOT WORKING AND ONLY 5 YEARS OLD. CURRENTLY RELYING ON FRIENDS FOR TRANSPORTATION.

TIPM PROBLEM - WELL KNOWN BUT NOT ADDRESSED. SOME CHRYSLER VEHICLES HAVE A RECALL ON THE TIPM. THE ROUTAN SHOULD AS WELL GIVEN THAT IT IS BASED ON THE CHRYSLER BRAND. IT IS OUTRAGEOUS THAT I HAVE TO PAY FOR THIS REPAIR. TO ADD INSULT TO INJURY I HAVE BEEN TOLD THAT IT COULD TAKE UP TO 6 DAYS TO GET THE PART IN-HOUSE. WE ARE BOTH WORKING PARENTS WITH 3 CHILDREN SO THIS MAKES OUR DAY TO DAY EXTREMELY DIFFICULT. SOME ADDITIONAL REFERENCES: HTTP://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/ROUTAN/2011/ELECTRICAL/ELECTRICAL_SYSTEM.SHTML HTTP://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/ROUTAN/2011/ELECTRICAL/FUEL_PUMP_WILL_NOT_TURN_OFF_TIPM_PROBLEM.SHTML HTTP://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/ROUTAN/2011/ENGINE/DIFFICULTY_STARTING.SHTML HTTP://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/ROUTAN/2011/ELECTRICAL/TURNS_OVER_WONT_START.SHTML HTTP://WWW.CARCOMPLAINTS.COM/CHRYSLER/TOWN_COUNTRY/2011/ELECTRICAL/TIPM_FAILURE_WOULD_NOT_START.SHTML

PROBLEM STARTED ABOUT 4 WEEKS AGO WITH CAR NOT STARTING. WOULD TURN OVER BUT NEVER CRANK UP/START. LOCAL VW DEALER SAID ISSUE WAS FUEL PUMP AND REPLACED. SYMPTOMS CONTINUED WITH LONGER THAN NORMAL CRANKING BEFORE STARTING. SOMETIMES VEHICLE ACTS LIKE THE BATTERY IS DEAD AND WILL "CLICK" UNTIL AFTER MULTIPLE ATTEMPTS IT WILL FINALLY TURN OVER AND START. CERTAIN TIMES AFTER HAVING VEHICLE IN REVERSE AND PLACING INTO DRIVE IT JUST DIES, HAVE TO PLACE IN PARK AND RESTART. WHILE SLOWING FOR A TRAFFIC LIGHT, VEHICLE HAS HESITATED AS IF TO DIE, BUT THANKFULLY IT HAS CONTINUED. WHILE SLOWING FOR A STOP, TRANSMISSION MISS SHIFTED INTO 1ST AND MADE A LOUD BANG. SINCE THEN AT SLOW SPEEDS IF YOU LIFTING OFF THE GAS THE TRANSMISSION MAKES LOUD NOISES. ALL OF THESE ISSUES HAVE HAPPENED IN THE LAST 4 WEEKS. IT HAS BEEN TO THE DEALERSHIP 2 TWICE AND I AM AWAITING CONTACT VIA THE DEALERSHIP FOR A 3 VISIT IN 4 WEEKS. SINCE ORIGINAL PURCHASE, I HAVE INSTALLED 3 BATTERIES IN THIS VEHICLE. WE HAVE LOST ALL CONFIDENCE IN THIS VEHICLE, AND FIND OURSELVES HOPING NOTHING SERIOUS HAPPENS IF IT DIES WHILE TRAVELING. THIS INTERMITTENT ELECTRICAL ISSUE WHILE TRAVELING AT SPEED IS A CONCERNING SAFETY ISSUE.

CAR WONT START, ONLY SOMETIMES. JUST TURNS OVER REPEATEDLY, UNTIL YOU TURN THE KEY OFF. SOMETIMES NOTHING HAPPENS. SOMETIMES IT STARTS NORMALLY. ONCE IT STALLED. USUALLY THIS HAPPENS ON THE FIRST START, BUT SOMETIMES IT DOESN'T MATTER.

THE VEHICLE IS A REBADGED DODGE CARAVAN/CHRYSLER TOWN & COUNTRY. THE VEHICLE'S COMPUTER, THE TIPM, HAS DEFECTS WHERE COMPONENTS BECOME UNSOLDERED FROM THE BOARD CREATING PROBLEMS SUCH AS FUEL PUMP RUNNING EVEN WITHOUT THE IGNITION BEING ON, TO WINDOWS ROLLING DOWN ON THEIR OWN, ETC. CHRYSLER HAS RECALLED SOME VEHICLES BUT NOT THIS ONE.

I HAVE REPLACED THE BRAKES AND ROUTERS 3 TIMES SINCE OWNING THE VAN AT OVER $1000 EACH TIME. THE BIGGEST ISSUE I HAVE IS THE FACT THAT THE CAR WON'T START. VERY FREQUENTLY, THE VAN WILL NOT START LEAVING MY KIDS AND I STRANDED. IT IS A HUGE PROBLEM AS I COMMUTE TO WORK AND WE LIKE TO DO THINGS OUT OF OUR AREA, NOT TO MENTION JUST DRIVE IN GENERAL. THIS HAS BEEN HAPPENING FOR A LONG TIME AND HAS GOTTEN WORSE OVER TIME.

WAS DRIVING CAR AROUND 55 MPH WHEN THE CAR JUST TURNED OFF AND LOST ALL POWER STEERING AND BRAKES, ENGINE JUST CUT OFF WITHOUT WARNING. I WAS ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND RESTART THE CAR. THE CAR WAS TAKEN TO A SERVICE STATION AND NO CODES WERE FOUND TO WHY THE CAR JUST STOP WORKING.

WHILE DRIVING ALL OF MY GAUGES BEGAN TO SPORADICALLY MOVE UP AND DOWN AND ALL OF THE INSTRUMENT WARNING LIGHTS CAME ON. THE ENGINE SURGED SEVERAL TIMES AS WELL. THE AIR CONDITIONER ALSO BEGAN TO BLOW HOT AIR. LATER, WHEN RESTARTING THE VEHICLE IT WOULD NOT START THE FIRST FEW TIMES ATTEMPTED. THE ENGINE WOULD NOT TURN OVER OR ANYTHING. ALL OF THE ABOVE EVENTS KEEP CONTINUALLY AND RANDOMLY RECURRING.

VOLKSWAGEN HAS CHRYSLER MAKE THESE MINI VANS. CHRYSLER RECALLED THE TIPM MODULE/RELAY BOX BUT VOLKSWAGEN HAS NOT. ITS A FAULTY PART THAT NEEDS TO BE RECALLED. THE CAR WILL SOME TIMES NOT STAT. SOMETIMES THE FUEL PUMP WILL RUN AND DRAIN THE BATTERY BUT THE MOST DANGEROUS OF ALL IS THAT IT WILL STALL GOING FROM AN IDLE TO GIVING IT GAS. LIKE PULLING OUT INTO A BUSY STREET. AND THEN TAKE A MINUTE TO GET IT STARTED AGAIN. VERY DANGEROUS. IT SEEMS LIKE IT MIGHT TAKE A DEATH TO GET VW TO RECALL THE PART THAT CHRYSLER ALREADY DID THE RECALL ON.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

CLASSIC CHRYSLER FAILING TIPM SYMPTOMS. THE VW ROUTAN IS MADE ON A CHRYSLER CHASSIS WITH A CHRYSLER ENGINE TO INCLUDE THE TIPM WHEN TRYING TO START,IT WILL TURN OVER BUT DOES NOT APPEAR TO GET FUEL BUT WILL USUALLY START AFTER 3-4 TRIES. ENGINE RANDOMLY STALLS AND DIES WHEN DRIVING. THIS HAS HAPPENED ON THE HIGHWAY AND AT SLOWER SPEEDS (VERY SCARY ON THE HIGHWAY!) AFTER DOING ON-LINE SEARCH FOR "VW ROUTAN WONT START", HUNDREDS OF ARTICLES CAME UP REFERENCING THE BAD TIPM BUT NO RECALLS AT THIS TIME. PLEASE HELP!

TRANSMISSION SLIPPING. MY 2011 VOLKSWAGEN ROUTAN SEL HAD ONLY ABOUT 64,800 WHEN I STARTED TO GET A CHECK ENGINE LIGHT WHICH WAS DIAGNOSED AS A TORQUE CONVERTER CLUTCH SOLENOID ERROR. I HAD THIS DIAGNOSED BY MY LOCAL MECHANIC, AUTOZONE, ADVANCED AUTO PARTS AND AAMCO. I CALLED MY VW DEALER WHO TOLD ME THAT BECAUSE MY VEHICLE WAS OUT OF WARRANTY OF 60,000 MILES, I HAD TO PAY $180 FOR A VEHICLE DIAGNOSIS ON TOP OF REPAIR COSTS WHICH COULD BE UP TO $3,500 OR MORE DEPENDING ON THEIR FINDINGS. I UNDERSTAND THAT ALTHOUGH MY VEHICLE HAS THE VW EMBLEM ON IT, IT IS ESSENTIALLY A CHRYSLER MINIVAN ON A VOLKSWAGEN SHELL. I REALLY NEED TO GET THIS FIXED AS I AM EXPERIENCING MUCH LOWER MPG PER FILL UP AND DEGRADED HIGHWAY ACCELERATION/SPEEDS. I AM REPORTING THIS IN HOPES THAT THERE ARE OTHER REPORTS OF INCIDENTS SIMILAR TO MINE SO WE CAN GET MORE FAVORABLE RESOLUTION FROM THE MANUFACTURER IN THE FORM OF A RECALL OR OTHER FIX THAT COULD HELP CONSUMERS LIKE MYSELF SAVE HUNDREDS TO THOUSANDS OF DOLLARS.

THE PASSENGER SIDE DOOR HAS SEVERE CORROSION ON THE BOTTOM. THIS WAS NOT NOTICED UNTIL AFTER GOING THRU A CAR WASH. IT IS RUSTING FROM THE INSIDE OUT. VW OFFERS A 5 YEAR 100,000 CORROSION WARRANTY BUT MY IN-SERVICE DATE HAS EXPIRED AND THEY WILL NOT WORK WITH ME AT ALL. THIS IS A DEFAULT IN THE DESIGN OF THE DOOR AND I HAVE FOUND SIMILAR CASES FOR THE VW ROUTAN ON THE INTERNET. THIS VEHICLE HAS NOT BEEN IN AN ACCIDENT OR HAD THIS PART OF THE VEHICLE REPAINTED FOR ANY REASON. THIS SHOULD NOT HAPPEN TO A 5 YEAR OLD VEHICLE.

TAKATA RECALL.I BOUGHT A VW ROUTAN IN MARCH OF THIS YEAR WITH 77,000 MILES ON IT. THE FIRST WEEK I HAD IT I WENT OUT TO START IT AND IT WOULD NOT TURN OVER. I TRIED IT AGAIN AND IT STARTED. NEXT DAY IT DID THE SAME THING. NOW ITS GOTTEN SO BAD IT TAKES 20 TRYS BEFORE IT STARTS. NOW MY TRANS. IS JERKING WHEN I PUT IT N GEAR.IM TAKING IT IN TOMORROW SO I WILL LET YOU KNOW WHAT HAPPENS.

OUR TRANSMISSION ISSUE STARTED AS WE'RE GOING DOWN I-75 AT ABOUT 65-70. WHAT SOUNDED LIKE SOMETHING FALLING FROM UNDER THE HOOD AND MAKING A KLANKING SOUND AT IF IT WAS FALLING FROM THE ENGINE. AFTER A FEW MONTHS THE TRANSMISSION STARTED MAKING A HIGH PITCHED NOISE. OUR LOCAL AUTO REPAIR STORE WOULDN'T TOUCH IT SO WE HAD TO TAKE IT TO THE VW DEALER. TURNS OUT NOT ONLY DID WE NEED A NEW TRANSMISSION BUT WE ALSO NEEDED A NEW TIPM. TOTAL COST INCLUDING LABOR WAS OVER $7000.00. WE HAD ROUGHLY 85,000 MILES ON IT SO IT WAS NO LONGER COVERED UNDER WARRANTY.

VAN HAS BEEN HAVING HARD TIME STARTING WHEN COLD BATTERY 3 MONTHS OLD. VEHICLE HAS SHUT OFF WHILE DRIVING ALSO. TOOK TO DEALER THEY STATED BATTERY IS WORN OUT. GOT NEW BATTERY AND THEY RAN DIAGNOSTIC CAME BACK FUEL PUMP NOT SHUTTING OFF WHEN VEHICLE IS OFF DRAWING LARGE LOAD FROM BATTERY. THEY STATED THE TIPM IS BAD WHICH IS 1400 DOLLARS. THIS IS A REOCCURRING PROBLEM ON THESE VEHICLES WHICH ARE ALSO BRANDED AS CHRYSLER TOWN AND COUNTRY THEY NEED TO DO A RECALL.

THE VAN WILL SHUT OFF WITHOUT WARNING. THIS MOST RECENT TIME I WAS DRIVING AT ABOUT 63 MPH WITH CRUISE CONTROL ON. I NOTICE THE VAN SHAKE, THE CRUISE CONTROL DISENGAGED AND THE VEHICLE SLOWED TO A STOP. THE SAME THING HAPPEND ABOUT 1 YEAR AGO. VW CHANGED OUT SOME PARTS AND SAID IT WAS FIXED. JUDGING FROM THE THREADS I'M READING IT'S A PREVALENT PROBLEM THAT THEY HAVE NOT PROPERLY ADDRESSED. THE VAN IS AT THE DEALER THIS MORNING...I'M WAITING FOR DIAGNOSTICS RESULTS

MULTIPLE INSTANCES. VEHICLE SHUTS OFF WHILE DRIVING AND WILL RESTART AFTER SITTING FOR AN HOUR OR TWO. THE FIRST INSTANCE OCCURRED WHILE TRAVELING ON A BUSY INTERSTATE AT 65 MPH. I HAD A SEMI TO THE RIGHT AND ANOTHER SEMI BEHIND ME WHEN THE VEHICLE STALLED. VERY SCARY! I TOOK IT TO THE DEALERSHIP THAT I BOUGHT IT FROM AND THEY COULD NOT GET THE PROBLEM TO REPEAT. NO REPAIR WAS MADE. THIS PROBLEM RECURS EVERY 6-10 DAYS. I JUST PURCHASED THIS VEHICLE ABOUT A MONTH AGO WITH 65,000 MILES ON IT.

I PURCHASED THIS VAN IN 2012 WITH 10,000 MILES. IN DECEMBER 2015 WITH APPROXIMATELY 75,000 MILES, THE FUEL PUMP WILL NOT ACTIVATE AND/OR WILL STAY ON ONCE VAN IS TURNED OFF. THE ENGINE HAS BEGUN TO STUTTER WHILE TRAVELING. IF THE FUEL PUMP RELAY IS BYPASSED, THE PROBLEM IS RESOLVED. I WAS INSTRUCTED BY DEALER SERVICE CENTER ONCE THE PROBLEM IS DIAGNOSED AND IT IS THE FUEL PUMP RELAY, THE ONLY REPAIR WOULD BE TO REPLACE THE TIPM.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.

I OWN A 2011 VOLKSWAGEN ROUTAN. I BOUGHT IT IN AUGUST OF 2014 WITH 50,000 MILES. IN NOVEMBER 2015, THE VEHICLE STARTED HAVING ISSUES. EVERY ONCE IN A WHILE WHEN STARTING THE VEHICLE THE ENGINE WOULD CRANK BUT NOT START. THEN WOULD START RIGHT UP THE SECOND TRY. THIS PROBLEM GOT WORSE WITHIN A SHORT AMOUNT OF TIME. IT TOOK SEVERAL TRIES TO START. I TOOK IT IN TO MY LOCAL VW DEALERSHIP WHERE THEY DIAGNOSED IT TO BE A TIMP FAILURE. I GOT THE VEHICLE REPAIRED COSTING ME $1028.17. IT HAD 69,000 MILES AT THE TIME OF REPAIR. AFTER DOING RESEARCH ON THIS ISSUE I HAVE FOUND THERE TO BE SEVERAL OTHER COMPLAINTS WITH THE SAME ISSUE. THIS NEEDS TO BE A RECALL!!!! SINCE THIS IS THE SAME VEHICLE AS THE CHRYSLER TOWN AND COUNTRY THAT HAPPENS TO HAVE THE SAME PROBLEM AND HAS A RECALL FOR THE TIMP MODULE. ALSO THE BRAKES SUCK! MY HUSBAND REPLACED THEM SHORTLY AFTER WE GOT THE VEHICLE AND NEED REPLACING AGAIN.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE DID NOT START. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. ADDITIONALLY, WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE DID RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE WITH THE IGNITION AS A RESULT THE IGNITION AND THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

THE VAN WOULD NOT START (IT WOULD ONLY CRANK) AFTER TURNING OFF. AFTER MULTIPLE TRIES THE VAN WOULD EVENTUALLY START UP. THIS HAPPENED INTERMITTENTLY. THIS ISSUE EVENTUALLY GOT WORSE AND NOW THE VAN ONLY CRANKS. I HAD TO HAVE THE VAN TOWED TO OUR LOCAL VOLKSWAGEN DEALERSHIP. AFTER DIAGNOSIS, THE DEALERSHIP HAS DETERMINED THAT THE TOTALLY INTEGRATED POWER MODULE HAS FAILED. ACCORDING TO THE DEALER, THIS CAN FAIL AS THE VEHICLE IS IN MOTION AND CAN CAUSE DEADLY RESULTS. THIS IS GOING TO COST $1,300 TO FIX PLUS TAX.

OUR VAN HAS HAD ON AND OFF WEIRD ELECTRICAL THINGS HAPPENING FOR A FEW MONTHS - WIPERS COME ON BY THEMSELVES, AIR TURNS OFF BY ITSELF, LIGHTS, ETC. THEN THE VAN STARTED NOT ALWAYS STARTING. SOMETIMES IT WOULD START, THEN SHUT OFF BY ITSELF SHORTLY AFTER STARTING. IT GOT TO THE POINT WHERE IT WAS NOT EASILY STARTING 2-3 TIMES A DAY. THE WEIRD ELECTRICAL STUFF WOULD HAPPEN WHEN STATIONARY OR IN MOTION. THE STARTING PROBLEM WAS WHILE STATIONARY. SOMETIMES IT DIED WHEN I PUT IT IN GEAR TO MOVE. SOMETIMES WHEN DRIVING, I FELT LIKE THE CAR WAS GIVING ITSELF MORE GAS EVEN THOUGH MY FOOT HAD BEEN TAKEN OFF OF THE PEDAL. TOOK IT TO VW WHEN IT SIMPLY WOULD NOT EASILY OR RELIABLY START ANYMORE. THEY SAID THE TIPM MODULE NEEDED TO BE REPLACED. WE JUST GOT IT REPLACED. COST US $924.77!

I OWN A 2011 VOLKSWAGEN ROUTAN. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE DID NOT START. AFTER SEVERAL ATTEMPTS THE VEHICLE DID START AND WHILE THE CONTACT WAS DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE DID RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL MALFUNCTION WITH THE IGNITION AND THE IGNITION AND SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE IS APPROXIMATELY 45,000.

MY 2011 VOLKSWAGEN ROUTAN HAS FAILED TO START ON NUMEROUS OCCASIONS. THE ENGINE CRANKS WITH FULL POWER, BUT WILL USUALLY NOT TURN OVER. WHEN IT DOES TURN OVER, IT DOES NOT MAINTAIN IDLE AND SHUTS OFF WITHIN A FEW SECONDS. ELECTRICAL TESTING BY THE MECHANIC IDENTIFIED A FAILURE IN THE FUEL PUMP RELAY PART OF THE TOTALLY INTEGRATED POWER MODULE (TIPM), WHICH NEEDS TO BE REPLACED. ESSENTIALLY IDENTICAL PARTS (TIPM/TIPM7) HAVE BEEN RECALLED ON TOWN AND COUNTRY MODELS BY THE MANUFACTURER, CHRYSLER AUTOMOTIVE.

ON SEPTEMBER 15TH 2015, I BROUGHT MY 2011 VOLKSWAGEN ROUTAN TO PIONEER AUTOMOTIVE SERVICES IN OAK HARBOR WASHINGTON BECAUSE THE VEHICLE FAILED TO START AFTER SEVERAL INSTANCES. AFTER MANY HOURS OF TROUBLE SHOOTING, I RECEIVED WORD THAT IT WAS THE TOTAL INTEGRATED POWER MODULE (TIPM). THEY COULD ORDER ONE AND INSTALL IT, BUT WOULD HAVE TO BE TOWED TO BURLINGTON WASHINGTON TO THE CLOSEST VOLKSWAGEN DEALERSHIP TO BE PROGRAMMED. THIS PART WILL COST ME $822 WITH ADDITIONAL COSTS FOR INSTALLATION AND PROGRAMMING. AFTER MUCH RESEARCH, I FOUND THERE TO BE RECALLS FOR THIS PART IN CHRYSLER VEHICLES RANGING IN MY YEAR. I OWN A VOLKSWAGEN, BUT IT HAS A CHRYSLER MOTOR IN IT. THIS INDICATES THAT MY VEHICLE SHOULD HAVE BEEN RECALLED FOR THIS POTENTIALLY LIFE THREATENING DEFECT, BUT BECAUSE ITS A VOLKSWAGEN WITH A CHRYSLER MOTOR, THIS WAS THEIR WAY TO AVOID AN EVEN LARGER NUMBER OF RECALLED VEHICLES. THE COST IS DISTURBING, BUT THE THOUGHT OF WHAT FATAL END TO THIS COULD BRING HAS NO PRICE. ALL I SEEK IS FOR CHRYSLER TO OWN UP TO THE FLAW AND REPLACE THIS DEFECT AND TO EXPAND ITS POSSIBLE RECALL NUMBERS TO MAKE SURE ALL VEHICLES THAT THEY PLACED THEIR PRODUCT IN ARE EVALUATED. A TIMELY RESPONSE IS VERY MUCH APPRECIATED. THANK YOU. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE ENGINE COMPLETELY SHUT OFF AND ALL THE LIGHTING ON THE INSTRUMENTAL PANEL FAILED. THE DEALER STATED THAT THE TOTALLY INTEGRATED POWER MODULE FAILED AND NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 66,800.

THE BATTERY HAS HAD TO BE REPLACED 3 TIMES IN 1 YEAR. THE FUEL PUMP HAS GONE OUT. THE CAR STALLS - SOMETIMES WHILE DRIVING IT. WON'T START INTERMITTENTLY. AFTER REPLACING THE BATTERY 3 TIMES AND THE FUEL PUMP LAST WEEK - NOW THE DEALER IS SAYING WE NEED TO REPLACE THE TOTAL INTEGRATED POWER MODULE (T.I.P.M.) . LOOKING THIS UP ONLINE THERE ARE A LOT OF PEOPLE WITH THIS SAME ISSUE. THIS SHOULD BE A RECALL ISSUE.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING VARIOUS SPEEDS THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO VENTURA VOLKSWAGEN (3270 PERKIN AVE, VENTURA, CA 93003, (833) 214-7714) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX AND IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER A WARRANTY; THEREFORE, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 100,000.

THE ENGINE WILL CRANK BUT WILL NOT START ON MOST OCCASIONS. WHEN THE ENGINE DOES START IT WILL SHUT OFF AFTER SEVERAL SECONDS. TO GET THE ENGINE TO START AT ALL THE IGNITION HAS TO BE TURN TO THE ON POSITION FOR TWO TO THREE SECONDS AND THEN TURNED TO THE START POSITION. WHEN THE ENGINE DOES REMAIN ON, IT HAS SHUT OFF IN TRAFFIC ON TWO SEPARATE OCCASIONS. I KNOW THAT THIS IS A CHRYSLER MANUFACTURED/VOLKSWAGEN MARKETED VEHICLE. I HAVE READ THAT CHRYSLER HAS RECALLED SEVERAL OF ITS MINIVANS DUE TO THE SAME PROBLEMS AND THAT THE ISSUE IS WITH THE TIPM PART. DOES THIS RECALL EXTEND TO VOLKSWAGEN AS WELL?

VEHICLE ENGINE WOULD DO THE EXTENDED CRANK, AND NOT TURN OVER, OR WOULD TURN OVER AND DIE INSTANTLY, CHECK ENGINE LIGHT WOULD FLASH 10 TIMES. TOOK VEHICLE TO THE DEALER TO FIND OUT THAT THE TIPM MODULE HAD FAILED, THE REPAIR WAS $1200, AND TOOK A WEEK. CHRYSLER HAD BUILT THE VEHICLE FOR VOLKSWAGEN FROM THEIR TOWN AND COUNTRY LINE, HOWEVER UNLIKE CHRYSLER, VOLKSWAGEN DOESN'T HONOR THE RECALL ALTHOUGH THE PART IS PHYSICALLY THE SAME MOPAR PART ACROSS THE BOARD. VOLKSWAGEN ALSO STATED THEY OFFER NO ASSISTANCE AFTER THE BASE WARRANTY IS GONE AS WELL. ISN'T THERE SOME FEDERAL MANDATE THAT REQUIRES THESE DEVICES TO BE WARRANTED FURTHER THAN THE NORMAL 36,000 MILES? I GUESS IT WILL TAKE SOMEONE GETTING SEVERELY INJURED OR KILLED IN ONE OF THESE VANS FOR VOLKSWAGEN TO OPEN THERE EYES...

I AM NOW GOING TO HAVE TO REPLACE MY BRAKES AND ROTORS FOR THE THIRD TIME AND POSSIBLY THE CONTROL ARMS AS WELL. I UNDERSTAND THAT THERE IS A SERVICE BULLETIN FOR THIS. WHY ISN'T THERE A RECALL FOR THIS? MANY CUSTOMERS HAVE THE SAME ISSUE.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE ENGINE STALLED WITHOUT WARNING.THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 29,139. UPDATED 1/12/16 *CN

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE REAR BRAKES FAILED TO RELEASE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER AND PASSENGER SIDE REAR MOUNTING BRACKETS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,752.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT BEGAN STALLING WHILE DRIVING APPROXIMATELY 55 MPH. WHEN THE FAILURE OCCURRED, ALL THE VEHICLE'S WARNING INDICATORS FLASHED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

I WAS DRIVING ALONG A HIGHWAY WITH MY WIFE AND CHILDREN WHEN ALL THE POWER IN MY VEHICLE SHUTOFF. I LOST POWER TO THE ENGINE, POWER STEERING, AND POWER BRAKING. I WAS ABLE TO GET THE VEHICLE OVER TO THE SIDE OF THE ROAD WITHOUT INCIDENT. SINCE THEN I HAVE HAD SEVERAL ELECTRICAL ISSUES AND THE VOLKSWAGEN DEALERSHIP HAS ATTRIBUTED IT TO A FAILED TOTALLY INTEGRATED POWER MODULE (TIPM). *TR

ON 4 OCCASIONS SINCE 3-6-15, WHEN TURNING THE IGNITION SWITCH TO START, NOTHING HAPPENS. AFTER ONE OR TWO TRIES IT WILL START. THE BATTERY IS FAIRLY NEW AND STRONG SO IT IS NOT THE BATTERY. THIS SEEMS TO BE RELATED TO THIS CHRYSLER BUILT PRODUCT WHICH IS UNDER RECALL. I HOPE IT DOES NOT STOP RUNNING GOING DOWN THE ROAD. *TR

TIPM FAILURE. THIS SHOULD BE A MANDATORY RECALL. SYSTEM LOSES POWER WHILE MOVING. WILL NOT START. BATTERY, ALTERNATOR, STARTER -- ALL TEST NORMAL. A CAR MANUFACTURER CAN NOT KNOWINGLY ALLOW PEOPLE TO OPERATE A VEHICLE THAT COULD RESULT IN A DEVASTATING CRASH. *TR

TIPM MODULE, SAME AS CHRYSLERS. CAR STOPPED WHILE DRIVING AND HAS AN INTERMITTENT STARTING PROBLEM. *TR

TL* THE CONTACT OWNS A RECARO PERFORMANCE SPORT (NA) REARFACING INFANT SEAT, MODEL NUMBER: 386.01 (NA). THE SEAT WAS LOCATED IN A 2011 VOLKSWAGEN ROUTAN. THE SEAT WAS MANUFACTURED IN AUGUST OF 2014. THE CONTACT STATED THERE WAS A NOTCH IN THE ADJUSTER LEVER, WHICH WAS IN THE LOCATION OF THE LEG SPRING TO CONTROL THE ROTATION. THE CONTACT WAS UNABLE TO USE THE CHILD SEAT DUE TO THE BELT BEING FRAZZLED AND SNAGGED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE PURCHASE DATE WAS UNKNOWN.

THIS CAR WAS ACTUALLY MANUFACTURED BY CHRYSLER AND SOLD BY VW. THE INITIAL PROBLEM SEEMED TO BE RELATED TO A FAULTY FUEL PUMP. THE CAR WOULD TRY TO CRANK BUT NOT START. IT ACTUALLY STALLED AS WELL. WE TOOK IT TO A DEALER WHO CONTINUED GUESSING AT THE PROBLEM AND FINALLY REPLACED THE FUEL PUMP. LUCKILY I HAD MECHANICAL BREAKDOWN COVERAGE AND ONLY HAD TO PAY $250 OUT OF POCKET. HOWEVER, AFTER THE "FIX" I'VE HAD THE CAR BACK THREE TIMES FOR THE SAME PROBLEM WITH NO SOLUTION. THIS WEEK, THE FUEL PUMP STARTED RUNNING EVEN WHEN THE CAR IS OFF. I DID A SEARCH AND FOUND OUT ABOUT THE ONGOING TIPM PROBLEM WITH CHRYSLER. THIS SEEMS TO BE THE SAME PROBLEM. I'M TAKING THE CAR BACK TO THE DEALER THIS WEEK TO SEE WHAT THEY CAN DO. INCREDIBLY FRUSTRATED THAT CHRYSLER SELLS THIS CRAP AND TAKES NO RESPONSIBILITY. VW SAYS THEY STOPPED SELLING THESE VANS BECAUSE OF ALL THE PROBLEMS. NOT MY PROBLEM SINCE THEY SOLD THEM TO BEGIN WITH. I JUST WANT SOMEONE TO TAKE RESPONSIBILITY. *TR

UNFORTUNATELY MY 2011 VW ROUTAN WAS INVOLVED IN AN ACCIDENT WHERE IT WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE MOVING AT APPROXIMATELY 30MPH. AS A RESULT OF THE COLLISION THE ROUTAN SPUN 270 DEGREES AND ROLLED OVER. NONE OF THE MULTIPLE AIRBAGS IN MY VEHICLE DEPLOYED! *TR

I STARTED MY 2011 VW ROUTAN THIS MORNING AND AS SOON AS THE TRANSMISSION WAS PLACED IN REVERSE, THE ENGINE QUIT. I HAD ALL ELECTRICAL POWER THROUGHOUT THIS WHOLE ORDEAL. I PLACED THE VEHICLE IN PARK AND STARTED IT AGAIN THOUGH IT WAS HESITANT TO START. IT STARTED AFTER 3 SECONDS AND I ALLOWED IT SIT AND IDLE (DID NOT NOTICE ANYTHING OUT OF THE ORDINARY WHILE IDLING AT SMOOTH RPMS). I PLACED THE TRANSMISSION INTO REVERSE AND THE ENGINE IMMEDIATELY QUIT RUNNING AGAIN. AFTER PLACING THE TRANSMISSION BACK INTO PARK, IN DEPERATION I ATTEMPTED A THIRD TRY TO START THE ENGINE AND ENGAGE THE TRANSMISSION. THIS TIME EVERYTHING WORKED AS NORMAL. AFTER SEEING SO MANY OTHER COMPLAINTS OF VERY SIMILAR INSTANCES OF ENGINE SHUTDOWN, I AM EXTREMELY CONCERNED AS TO THE SAFE OPERATION OF THIS MINIVAN. THE ONLY KEY THAT HAS EVER BEEN ON MY KEY RING (AFTER 2.5 YRS OF OWNERSHIP) IS THE KEY FOR MY ROUTAN; I ALWAYS MAINTAIN A SEPARATE RING FOR HOUSE/OFFICE/ETC. IN THE EVENT THAT THIS OCCURS WHILE DRIVING DOWN THE ROAD, I WILL ENSURE THAT IT GETS FIXED SO THAT I CAN ATTEMPT TO GET AS MUCH RESALE VALUE AS I CAN WHILE PROMPTLY TRADING IN FOR SOMETHING OTHER THAN GM OR VW. *TR

VAN WOULD NOT START LIKE NORMAL. SOMETIMES IT WOULD, OTHER TIMES IT WOULD CRANK, IDLE, THEN SHUT OFF, OR CRANK WITHOUT STARTING AND WOULD HAVE TO MANUALLY TURN THE KEY BACK TO THE OFF POSITION TO STOP THE CRANKING, OR CRANK WITH FOOT ON GAS PEDAL DEPRESSED SO IT WOULD NOT STALL SO IT WOULD START. THAT WORKED FOR ABOUT 2 WEEKS. NOW IT ONLY CRANKS WITHOUT STARTING. WAS TOLD INJECTORS NEEDED CLEANING. AFTER THAT WAS TOLD FUEL PUMP IS NOT WORKING. (WAS NOT THE PROBLEM, FUEL PUMP WAS NOT GETTING POWER, THIS WAS KNOWN AFTER INSTALLING NEW FUEL PUMP AND IT DID NOT WORK EITHER. I HAD THEM TEST OLD PUMP AND IT DOES STILL WORK SO NOW IT'S AN ELECTRICAL ISSUE BEFORE THE FUEL PUMP. THEN TOLD ECU IS BAD. COMPUTER GAVE NO DIAGNOSTIC CODES, NO DASH WARNING LIGHTS. FOUND OUT THE (ECO)NOMY FEATURE MAY BE THE CULPRIT BUT CAN'T GET INFO FROM DEALER. (NHTSA REFERENCE #10052670 OR TSB REFERENCE #TB-20-13-05). WHEN I CALLED THE SERVICE DEPARTMENT AND ASKED THEM ABOUT A TSB, TECHNICAL SERVICE BULLETIN THEY SOUNDED LIKE I WAS SPEAKING A FOREIGN LANGUAGE. THEN THEY ADVISED I SPEAK TO THE SHOP FOREMAN BUT HE WAS NOT THERE AT THE TIME AND HAS NOT BEEN AVAILABLE TO SPEAK ON THE PHONE THE LAST 2 DAYS I CALLED. CALLED VW 800# AND THEY DO NOT SEND THEM OUT BUT YOU CAN BUY IT FROM THERE WEBSITE. STRANGE THAT SUCH AN ISSUE IS NOT COVERED EVEN IF WARRANTY IS OVER. I HOPE IT DOES NOT TAKE A COMPLAINT FILED WHERE THEY HAVE TO CLICK THE RADIO BOX YES FOR WAS THERE AN INJURY OR FATALITY? QUESTION *TR