2011 Volkswagen Tiguan Complaint Log

CAR WAS DRIVEN HOME WITH NO ENGINE NOISE OR SMOKING AND PARKED BY THE STORM DRAINAGE. NO SIGNS OR ANYTHING PRIOR THAT THE CAR NEEDED SERVICING. ABOUT 5 MINUTES LATER WENT OUTSIDE TO MOVE THE CAR UP FROM THE DRAINAGE ABOUT 5 FEET TO IN FRONT OF THE CENTER OF THE HOUSE IN FRONT OF THE DOOR. OPENED CAR DOOR AND PLACED KEY IN TO TURN THE ENGINE ON. ENGINE JUST TURNED BUT WOULD NOT IGNITE OR COME ON. ON 12/26/17 CONTACTED THE DEALER AND STATED THE ISSUE. QUICK THOUGHT WAS THE FUEL PUMP OR MODULE WENT OUT. HAD THE VEHICLE TOWED TO THE DEALER. AFTER DIAGNOSIS AND RESEARCH. FOUND OUT THE ENGINE HAD "JUMPED TIMING" OR TENSIONER HAD CRASHED THE ENGINE. CAR HAS 63K MILES AND NOW TO FIX IT WILL COST 7000.00. DEALER STATED WITH A 10% DISCOUNT THE COST WILL BE LOWERED 6,1000.00 PLUS TAXES. TOTAL RIP OFF THE CAR HAS A WARRANTY OF 36K WHEN PURCHASED BUT NOW HAS PAST THE MILEAGE TIMEFRAME BUT THE (TENSIONER) IS NOT TO GO OUT OR HAVE PROBLEMS UNTIL THE VEHICLE REACHES AROUND 120K .

TAKATA RECALL, I CALLED THE VW DEALER AT GREENWOOD, IN DREYER&REINBOLD, 317-527-4845,,,AND I WAS TOLD 3 TIMES THAT MY VEHICLE WAS NOT ON THE RECALL LIST, YET THE AIRBAGRECALL WEB SITE CONFIRMS THAT IT IS ON RECALL AND TO CONTACT THE DEALER, HOW DO I SAFELY RESOLVE THIS ???

WE WERE DRIVING THE CAR AND THE ENGINE SEIZED AND SHUT DOWN COMPLETELY AS WE WERE IN MOTION. UNABLE TO START ENGINE AGAIN. AT 52,000 MILES, THE VW MOHEGAN LAKE MOTORS TOLD US THAT THE ENGINE NEEDED TO BE REPLACED FOR $8K. RESEARCH INDICATES IT HAD BEEN A KNOWN PROBLEM WITH VW ISSUING TECHNICAL SHEETS ABOUT THE ENGINE IN THESE MODELS AND HAVING THE SAME ISSUE. THEY REFUSED TO PAY BECAUSE NO LONGER UNDER WARRANTY WHICH HAD ENDED A MONTH BEFOREHAND.

FAULTY PCV LED TO BLOWN REAR MAIN SEAL, TIMING CHAIN COVER, AND OIL SEPARATOR. CO SAID 2011 TIGUANS ARE COVERED UNDER AN EXTENDED WARRANTY BUT CLAIMED MY VIN WAS NOT INCLUDED DESPITE BEING A 2011 TIGUAN.

CAR STARTED LOSING POWER IN FAST LANE I35 75MPH. WE WAITED FOR A CLEARING AND JERKED CAR HARD RIGHT TO GET TO SHOULDER/GRASS. ENGINE COMPLETELY SHUT OFF ON SHOULDER. TOWED TO REPAIR. SAID CAMSHAFT BRIDGE FILTER IS FAULTY AND MALFUNCTION HAS DESTROYED WHOLE ENGINE. LUIKART'S WACO SAID HAS SEEN NUMEROUS EXACT PROBLEMS W THIS ENGINE TYPE WITH SAME PROBLEM. HE EXPECTS A CLASS ACTION TO EMERGE IN THE FUTURE. VW DENIED ANY PROBLEM WITH THIS ISSUE. MECHANIC SAYS VW IS TRACKING ALL VINS WHEN NEW CAMSHAFT IS ORDERED.

TIMING CHAIN TENSIONER FAILED CAUSING COMPLETE ENGINE DESTRUCTION. 67,000 MILES. VW NORTH AMERICA SAID THEY ARE AWARE OF THE COMPLAINTS AND LAWSUITS ABOUT THE TENSIONER BUT SINCE THE WARRANTY IS ONLY FOR 60,000 MILES THEY WERE NOT GOING TO COVER IT. $8,000 REPAIR BILL FROM THE DEALER.

THE GEARBOX FUSED TO THE TRANSMISSION AND NEEDS TO BE COMPLETELY REPLACED.

TIMING CHAIN - DRIVING ON THE HIGHWAY AND THE ENGINE MADE A CLICKING WINING NOISE AND CAME TO A STOP. IT WAS THE TIMING CHAIN. THE OIL BREATHER/REAR MAIN SEAL IS ALSO LEAKING.

VW HAS RECOGNIZED A DEFECTED PART IN THE STEERING WHEEL CLOCK SPRING. WE TOOK OUR VEHICLE TO HAVE THE REPAIR, DEALERSHIP SAID THAT THE PREVIOUS OWNER HAD THE VEHICLE REPAIRED AND A DUST COVER WAS PUT ON 7/20/16. WELL THE DUST COVER HAS BROKE AND THE AIR BAG LIGHT IS ON AND HORN IS NOT WORKING. SERVICE DEPARTMENT SAID IT WASN'T COVERED BECAUSE OF PREVIOUS FIX, MIND YOU THEY SAID DUST COVER AND NOT A NEW PART. WE CALLED VW AND THEY WILL NOT HONOR THE REPAIR FOR THE DEFECTED PART. THE PART WAS NEVER REPLACED, JUST A BAND AID PUT ON THE PROBLEM. VW SAID THEY ONLY HAD TO HONOR THEIR REPAIR FOR 1 YEAR. HOW IS THIS POSSIBLE WHEN THEY NEVER REALLY REPLACED THE PART????? THE DUST COVER THEY PREVIOUSLY PUT ON SNAPPED WHEN I WAS TURNING INTO A PARKING SPOT, AIRBAG LIGHT IMMEDIATELY CAME ON. THE PART COST $348.08 AND $170.00 IN LABOR.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A MALFUNCTIONING FUEL PUMP MODULE, THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER OR LOCAL VOLKSWAGEN DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,200.

ON AUGUST 15, 2017 I ATTEMPTED TO START MY VEHICLE AFTER SITTING IN MY DRIVEWAY FOR 24 HRS. THE ENGINE WOULD NOT TURN OVER. THE VEHICLE WAS TOWED TO MY LOCAL DEALERSHIP FOR DIAGNOSIS. THE MECHANIC DIAGNOSED CATASTROPHIC INTERNAL TOP-END DAMAGE DUE TO A FAILED TIMING CHAIN TENSIONER. QUOTED $6,600.00 TO REPAIR. VOLKSWAGEN HAS REFUSED TO PAY FOR THE REPAIR. VEHICLE HAS 64,000 MILES AND ALL FACTORY RECOMMENDED SERVICES HAVE BEEN COMPLETED AT THE DEALERSHIP(S). VW DOES NOT RECOMMEND ANY SERVICE OR INSPECTION BE DONE TO THE TIMING CHAIN TENSIONER OR AFFILIATED COMPONENTS AT OR EVEN NEAR THE MILEAGE THAT MY VEHICLE HAS RECORDED. DUE TO THE NUMBER OF COMPLAINTS REGISTERED, LAWSUITS FILED AND VW,S ACKNOWLEDGEMENT OF THIS PROBLEM I BELIEVE THIS NOT TO BE AN ISOLATED EVENT. THERE APPEARS TO BE A SYSTEMIC PROBLEM WITH THE TENSIONER THAT VW IS AWARE OF YET REFUSES TO PROPERLY ADDRESS OR PROVIDE REMEDY.

MY CAR WOULD JUST B DEAD.COULDNT START IT WITH A JUMP.NEDED IT TOWED.FOUND OUT IT WAS A TIMING CHANGE AND NEEDED TO B DONE ASAP OTHERWISE ENGINE COULD STOP WORKING.OF COURSE NOT UNDER WARRANTY AND THE DEALERSHIP COSTS WERE OUTRAGEOUS SO DECIDED TO GO ANOTHER PLACE WHICH CHARGED ME HALF THE MONIES TO GET IT DONE.TIL THIS DAY THE CAR NEVER RUNS RIGHT.

TAKATA RECALL: ON AUGUST 7, 2017, MY CAR WAS ON STATIONARY MODE AND WHEN I TRIED TO TURN IT ON BUT FAILED TO DO SO, I THOUGHT THEN THAT THE PROBLEM COULD BE WITH THE STARTER. I HAD THE CAR TOWED TO THE DEALERSHIP ON FRIDAY, AUGUST 18, 2017 FOR DIAGNOSTICS. ON MONDAY, AUGUST 21ST, I GET A CALL BACK FROM THE DEALERSHIP SAYING THAT THE ISSUE IS WITH THE TIMING CHAIN TENSIONING SYSTEM. THE CHAIN TENSIONING SYSTEM HAS A MAJOR DEFECT THAT CAN CAUSE THE CHAIN TO LOSE TENSION WHEN THE VEHICLE IS OFF, WHICH CAN ALLOW THE CHAIN TO 'JUMP A TOOTH' IN THE CAR'S CAMSHAFT AND CAUSE SERIOUS DAMAGE TO THE VEHICLE'S ENGINE. THIS IS VERY UPSETTING AND CATASTROPHIC FOR ME SINCE I HAVE NO FAULT WITH THIS $7000 TO $10,000 DEFECT. I TRULY BELIEVE THAT VOLKSWAGEN VIOLATED CONSUMER PROTECTION, FEDERAL WARRANTY, AND ANTI-FRAUD LAWS. IF I NEW THAT THE TIGUAN HAD SUCH A DEFECT, I WOULDN'T HAVE BOUGHT IT IN THE FIRST PLACE!

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE TURNING THE VEHICLE, THE CONTACT HEARD A CLICKING NOISE IN THE STEERING COLUMN. ALSO, THE HORN, CRUISE CONTROL, AND HANDS FREE PHONE SERVICE FAILED, AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DARCARS VOLKSWAGEN SILVER SPRING (12511 PROSPERITY DR, SILVER SPRING, MD 20904, (301) 622-7000) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THE WARRANTY DID NOT COVER THE REPAIRS. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) AND STATED THAT THE VEHICLE PREVIOUSLY HAD A COVER ASSEMBLY PLACED OVER THE CLOCK SPRING, BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

DEFECTIVE FUSE LINK IN WIRING HARNESS MELTED TOGETHER RATHER THAN SEPARATING CAUSING VERY HIGH VOLTAGE DAMAGING THE CPU AND IGNITION COILS CAUSING PISTON MISFIRING AND POSSIBILITY OF ENGINE FIRE. I HAVE RETAINED THE DEFECTIVE PART. MECHANIC REPORTS BOTH FUSE LINKS CONNECTING TO TWO COILS ARE MELTED AND 30,000 VOLT POWER BRIDGED THESE LINKS TO DAMAGE THE OTHER ELECTRICAL COMPONENTS. REPAIR WAS OVER $2700. FIRE WAS AVOIDED BY TAKING VEHICLE OUT OF SERVICE BUT SEVERELY MELTED LINKS AND HIGH VOLTAGE FEEDING BACK INTO ELECTRICAL SYSTEM CAUSED VERY HIGH POTENTIAL OF ELECTRICAL FIRE IN VICINITY OF FUEL SOURCES. VW NOTICE TO MECHANICS ABOUT PROBLEM HAS BEEN ISSUED BUT NO RECALL.

TURBO FAILURE, WATER PUMP FAILURE, AND REAR MAIN SEAL FAILURE. ALL RIGHT AFTER HITTING 100K MILES. NEARLY 5K IN TOTAL REPAIR COSTS. I'VE EXPERIENCED REDUCED PERFORMANCE BECAUSE OF THE TRURBO ISSUES. ISSUES PULLING OUT ON TO STREETS, OR ON RAMPS. I OPTED OUT OF THE REPAIR AT THE TIME DUE TO VW WANTING 2.2K TO REPLACE THE TURBO, WHICH SHOULD BE ALMOST A LIFETIME PART. I THEN TOOK IT BACK 2 WEEKS LATER FOR THE WATER PUMP WHICH WAS LEAKING FLUID EVERYWHERE, THEY REPLACED THE WATER PUMP BUT FAILED TO MENTION THAT THE REAR MAIN SEAL WILL NEED REPLACED AS WELL. REAR MAIN SEAL IS COMMON, AND COULD RESULT IN A FIRE IF ENOUGH OIL LEAKS ON TO THE EXHAUST.

I PURCHASED MY TIGUAN THREE YEARS AGO AS A CERTIFIED PREOWNED CAR. IT WAS WORKING GREAT UNTIL A FEW DAYS AGO I WENT TO GO START IT WHILE IT WAS IN MY DRIVEWAY AND IT WOULDN'T START. I HAD IT TOWED TO FIRST A MECHANIC WHERE I WAS TOLD THAT THE VALVES WERE BENT AND NO COMPRESSION WAS IN ANY OF MY CYLINDERS. I HAD IT TOWED TO THE DEALER WHERE THEY CONFIRMED THAT MY TIMING CHAIN TENSIONER HAD FAILED CAUSING MASSIVE ENGINE DAMAGE. NO WARNINGS. NO INDICATORS. BUT A BILL FOR OVER $6,000 WHICH VOLKSWAGEN HAS ONLY TOLD ME TO "KEEP RECEIPTS AND PROOF SHOULD THEY ISSUE A RECALL IN THE FUTURE." VW IS IGNORING A MASSIVE FAULT IN THEIR ENGINES THAT MAKES THEIR TENSIONERS FAIL UNEXPECTEDLY AND PREMATURELY AND RUIN ENGINES WITHOUT THE DRIVER NEEDING TO HAVE MOVE THE VEHICLE AND THEY'RE DOING NOTHING TO WARN CONSUMERS OF THIS ISSUE.

CARBON BUILDUP IN ENGINE AT 65K MILES, VEHICLE WAS MAINTAINED AS RECOMMENDED BY VW. PCV VALVE COMPLETE FAILURE AT 88K MILES WHICH RESULTED IN FAILURE OF THE REAR MAIN SEAL WHICH REQUIRES REMOVAL OF TRANSMISSION (ROUGHLY $2,000 OF REPAIRS). THIS IS A KNOWN ISSUE BY DEALERS AND SERVICE CENTERS DUE TO INSUFFICIENT OR IMPROPER APPLICATION OF SEALANT.

TURBOCHARGER LEAKS OIL

THE TIMING CHAIN FAILED CAUSING MASSIVE ENGINE DAMAGE, DESPITE ROUTINE MAINTENANCE. THE FAILURE HAPPENED WITHOUT WARNING AND CAUSED MASSIVE DAMAGE TO THE ENGINE.

ENGINE SHUDDERS AS IF IT WILL STALL BUT DOES NOT. HAPPENS AFTER COLD START, GOES AWAY WITH SLOWLY REVVING ENGINE IN PARK. TRIGGERS ENGINE LIGHT TO COME ON. OIL BEING PUSHED OUT OF CYLINDERS AND LEAKING UNDER ENGINE. ALSO HAPPENS OCCASIONALLY WHEN COMING TO A STOP.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SCREW, CONTROL UNIT, AND CUP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING 45 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

CHECK ENGINE LIGHT APPEARED 09/11/16. VEHICLE WAS STATIONARY AT THE TIME THE LIGHT ENGAGED. DROPPED OFF AT DEALER WHO INFORMED ME THAT THE TENSIONER HAD FAILED AND THE FOLLOWING HAD TO BE REPLACED: TENSIONER, TIMING CASE, SEALENT, GASKET, BRACKET, VALVE, AND RAIL NEEDED TO BE REPLACED. HE STATED THAT THE PROBLEM WAS CAUGHT EARLY ENOUGH THAT UPON INSPECTION OF THE ENGINE THEY FOUND NO DAMAGE TO THE ENGINE. THERE IS NO MAINTENANCE SCHEDULE IN THE MANUAL FOR THE TENSIONER. HE ALSO STATED THAT DUE TO THE TENSIONER FAILING, THE TIMING CHAIN WAS SKIPPING LINKS WHICH WOULD HAVE LEAD TO ENGINE FAILURE. THERE WERE NO DASH BOARD MESSAGES INDICATING WHY THE CHECK ENGINE LIGHT WAS TRIGGERED. PLEASE SEE ENCLOSED INVOICE AS ATTACHED.

ON FOUR SEPARATE OCCASIONS THE CAR HAS LOST POWER WHILE IN DRIVE ON CITY STREETS. FIRST OCCASION APRIL 23 2014 THE COOLANT/WATER PUMP FAILED AS DID FUSE. MAY 23 FUEL PUMP FAILED AND FUEL PUMP PANEL. JULY 28 CAR DIED WHILE DRIVING DUE TO FAULTY FUEL INJECTOR. YESTERDAY AUG 15 2016 CAR AGAIN LOST POWER WHILE DRIVING ON CITY STREETS AND HAD TO BE TOWED (FOURTH TIME WITH LESS THAN 50K MILES) TO DEALER. I AM AWAITING DIAGNOSIS BUT NO LONGER FEEL SAFE IN THE VEHICLE. TWICE I WAS FORTUNATE THAT POLICE OFFICERS SHOWED UP AND WERE ABLE TO PUSH MY CAR OUT OF TRAFFIC AND TO SAFETY BUT AT THIS POINT I BELIEVE VW SHOULD TAKE ACTION TO REPLACE THE CAR AS IT HAS CLEARLY PROVEN A SAFETY HAZARD FOR MYSELF AND OTHERS ON THE ROAD. RESPECTFULLY SUBMITTED, [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

FAULTY CLOCK SPRING - CLICKING NOISE CAME FROM STEERING WHEEL WHEN TURNED THEN NONE OF THE BUTTONS WOULD WORK AND THE AIRBAG LIGHT CAME ON. CAME TO FIND OUT IT WAS A FAULTY CLOCK SPRING AND THE AIRBAG WOULDN'T DEPLOY IF WE WERE IN AN ACCIDENT.

REFERENCE TSB 15-12-01 (NHTSA 10045560) AND TSB 15-11-04 (NHTSA 10043276) WHERE THE TIMING CHAIN SENSOR FAILS PREMATURELY RESULTING IN TIMING CHAIN SLIPPAGE AND CATOSTROPHIC ENGINE DAMAGE. SEE VW COMPLAINT CASE # 160737061 WHEREBY VW DENIES FINANCIAL RESPONSIBILITY DUE TO VEHICLE MILEAGE. THIS IS A KNOWN AND RECURRING ISSUE TO A VEHICLE COMPONENT THAT IS DESIGNED TO LAST THE LIFE OF THE VEHICLE BY THE OEM'S ADMISSION. VW NEEDS TO EXTEND WARRANTY COVERSAGE FOR DAMAGES RELATED TO TIMING CHAIN SLIPPAGE TO A REASONABLE VEHICLE LIFE EXPECTANCY AND NOT A CONVENIENT LIFE EXPECTANCY.

WE HAVE A 2011 TIGUAN AND THE STEERING WHEEL CLOCK SPRING HAS FAILED (PER THE VW DEALER), INITIATING THE AIRBAG MONITORING INDICATOR LIGHT TO ILLUMINATE. ALSO, DUE TO THE CLOCK SPRING FAILURE, THE HORN, THE AIRBAG, AND ALL ELECTRONIC CONTROLS ON THE STEERING WHEEL DO NOT WORK. THIS IS THE SAME REASON AS FOR AN ACTIVE RECALL INVOLVING 420,000 VOLKSWAGENS, BUT THIS VIN IS NOT INCLUDED IN THAT RECALL. THERE WERE NO ACCIDENTS WITH THE VEHICLE, AND NOTHING DONE TO HAVE CAUSED THIS FAILURE. THE VEHICLE WAS STATIONARY WHEN THE AIRBAG WARNING LIGHT CAME ON.

MY TIGUAN ONLY RUNNING 50K MILES BROKE DOWN IN THE MIDDLE OF THE HIGHWAY. THE ENGINE LIGHT WENT ON AND THE CAR STOPPED ACCELERATING. WHEN I TOWED IT TO THE MECHANIC, I WAS TOLD THE TIMING CHAIN TENSIONER AND CRANKSHAFT SENSOR WERE BAD. THE TIMING CHAIN TENSIONER DEFECT CAUSED COMPLETE ENGINE FAILURE. I NOW DO NOT HAVE AN ENGINE. AFTER LOOKING INTO THIS ISSUE AND TALKING TO SOME LAWYERS ALL OVER THE US, IT SEEMS LIKE MANY PEOPLE WITH VW TIGUANS (2.0L ENGINES) HAVE THIS ISSUE AND THERE ARE A FEW CLASS ACTION LAW SUITS IN THE US REGARDING THIS MATTER. I SPOKE TO VW OF AMERICA AND THEY SAID THERE WAS NO RECALL ISSUED, ALTHOUGH THEY ARE AWARE OF THIS DEFECT. VW DEALERSHIP NOW TELLS ME THE ESTIMATED COST TO REPAIR THE ENGINE AND TIMING CHAIN TENSIONER IS AROUND $10,000. IF THE TIMING CHAIN TENSIONER WAS NOT DEFECTIVE, MY ENGINE WOULD HAVE NEVER FAILED. I SHOWED THEM PROOF OF OIL CHANGES OVER THE LAST 3 YEARS IN WHICH WERE ALL DONE IN A TIMELY MANNER. I AM NOW FIGHTING WITH VW OF AMERICA ABOUT THIS ISSUE. THERE SHOULD BE A RECALL ON THESE VEHICLES. MY CAR IMMEDIATELY BROKE DOWN ON THE HIGHWAY AND I WAS VERY LUCKY THAT NO ONE CRASHED INTO ME. THIS IS A VERY DANGEROUS PROBLEM.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. SHORTLY AFTER, THE VEHICLE FAILED TO ACCELERATE ANY FURTHER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT SENSOR AND TIMING CHAIN TENSIONER FAILED AND NEEDED TO BE REPLACED. WHILE THE VEHICLE WAS AT THE DEALER, THE TECHNICIAN HAD THE VEHICLE RUNNING WITH THE TIMING CHAIN TENSIONER FAILURE, WHICH CAUSED THE ENGINE TO FAIL. THE ENGINE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. ..UPDATED 10/26/16 *BF THE VEHICLE WAS REPAIRED UNDER WARRANTY. *JS

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING 30 MPH, THE VEHICLE SHOOK AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED DUE TO THE TIMING CHANGE TENSIONER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT HAD NOT EXPERIENCED A FAILURE UNTIL THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). SHORTLY AFTER THE DEALER'S REPAIR, THE RIBBON CABLE SNAPPED INTERNALLY AND CAUSED A FAILURE. THE STEERING WHEEL SEIZED AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RIBBON CABLE AFFECTED THE FUNCTION OF THE HORN, STEERING, CRUISE CONTROL AND OTHER COMPONENTS. THE CONTACT STATED THAT THE REMEDY FAILED TO PROVIDE A SOLUTION. THE DEALER INDICATED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. IT WAS ALSO STATED THAT THE STEERING WHEEL, MULTI-FUNCTION SWITCH, AND CRUISE CONTROL NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 82,300.

THE SUNROOF OF MY 2011 VW TIGUAN EXPLODED FOR NO APPARENT REASON. IT WAS A HOT HOUSTON AFTERNOON. I WAS ON A HOUSTON FREEWAY AT ABOUT 60MPH , AND HEARD A VERY LOUD EXPLOSION FOLLOWED BY WIND SOUND AND SOUND OF GLASS PIECES FLYING ON THE TOP OF THE CAR. LUCKILY THE FABRIC SHADE WAS CLOSED WHICH KEPT SOME GLASS PIECES FROM FALLING IN THE CAR. I WAS CERTAIN THAT NOTHING HAD HIT THE CAR.

AFTER AN OIL CHECK AND REPLACEMENT, WITHIN 4 WEEKS THE CHECK ENGINE LIGHT CAME ON AND CAR HAS EXAGGERATED SOUNDS AFTER SHUT DOWN (TOLD THIS IS THE FAN COOLING DOWN CAR) . THE SYMBOL APPEARING ON THE DASH AS INDICATED IN THE MANUAL, STATES THERE MAY BE A PROBLEM WITH THE CATALYTIC CONVERTER, BUT WHEN TAKEN TO THE DEALER WAS TOLD IT WAS THE TURBO BYPASS VALVE $359.11 + TAX AND COOLING FANS $949.00+TAX , PLUS THE NEED FOR A SOFTWARE UPDATE $129.50 +TAX AND MAY BE THE TURBO HAS TO BE REPLACED $2233.16 + TAX, AFTER THEY DO THE INITIAL REPAIRS. NOW THE CAR IS OVER HEATING WHEN IN TRAFFIC AND ON HOT DAYS. PLEASE NOTE WE WERE TOLD THAT A NEW ENGINE WAS PUT IN THE CAR IN 2014, BECAUSE THEY COULD NOT FIND OUT WHAT WAS WRONG WITH THE CAR WHILE IT WAS UNDER WARRANTY AFTER IT STALLED AND WOULD NOT TURN BACK ON. SINCE THE REPAIRS ARE SO EXPENSIVE FOR THESE LATEST ISSUES WE HAVE NOT DONE THE REPAIRS. WRESTLING WITH KEEPING THE CAR, SINCE IT HAS HAD MULTIPLE ISSUES. JUST BEFORE IT STALLED PREVIOUSLY THERE WAS A EPC LIGHT AND A CATALYTIC CONVERTER LIGHT. TOOK IT TO THE DEALER AND IT REMAINED THERE FOR A FEW DAYS AND WAS TOLD PROBLEM WAS RESOLVED. ABOUT A MONTH LATER THE EPC LIGHT CAME BACK ON. THIS TIME THE CAR STAYED WITH THE DEALER FOR OVER A MONTH AND EVENTUALLY WE WERE TOLD A 2014 ENGINE WOULD BE PLACED IN THE CAR. THEY COULD NOT FIND OUT WHAT THE EXACT PROBLEM WAS. WE WERE TOLD IT MAY BE DUE TO SLUG IN THE ENGINE. DESPITE THIS THE COST FOR THE ENGINE WAS COVERED UNDER THE WARRANTY. LATER THE CATALYTIC CONVERTER LIGHT CAME ON AND IT WAS CHANGED AND FOR A WHILE NO PROBLEMS UNTIL NOW. NOW WE HAVE A VERY EXPENSIVE FAN AND TURBO PROBLEM WITH NO WARRANTY TO COVER THE COST. THIS CAR HAS HAD TOO MANY ISSUES, MOST OCCURRING WITHIN JUST 5 YEARS OF THE PURCHASE. WE USUALLY JUST LEAVE IT AT HOME AND USE OUR SON'S CAR FOR LONG DISTANCES.

THE CAR HAD AN EXTREME MISFIRE AT IDLE AND VERY ROUGH RUNNING. I TOOK THE CAR FOR AN INSPECTION AT THE VW DEALERSHIP. THEY TOLD ME THE PROBLEM WAS THAT THE CHAIN HAD STRETCHED BECAUSE THEY WERE UNABLE GET A STABLE TIMING. AFTER DISSEMBLING AND OPENING UP THE HOUSE COVERING THE TIMING CHAIN THEY INFORMED ME THAT THE CAM SCREEN HAD COME LOOSE AND LIKING CAUSED THE CHAIN TO STRETCH. VW TOLD ME IT WOULD BE WISE TO HAVE THE CAM REPLACED IN CASE THE SCREEN CAUSED ANY DAMAGE IT TO IT AS WELL. AFTER THE REPAIR WAS COMPLETED I ASKED THEM DIRECTLY IF THE TENSIONER HAD FAILED AND THEY THEN ADMITTED THAT THE ENGINE FAILURE WAS THE RESULT OF BAD TENSIONER NOT A STRETCHED CHAIN. THE VW MANAGER TOLD ME HE WAS AWARE OF THE TBS ON THE TENSIONER FAILURES. THE MANAGER CHOOSE TO MAKE UP AN UNBELIEVABLE STORY TO COVER THE TRUE PROBLEM. THE CHAIN WAS NOT STRETCHED AND THERE WAS NO DAMAGE TO THE CAM SHAFT. I DIRECTLY COMPLAIN TO VW AND THEY TOLD ME IN A LETTER THE "TSBS DON'T INDICATE TRENDS AMONG OUR VEHICLES, AS THEY ARE ISSUED TO OUT DEALERSHIPS FOR INSTRUCTIONAL PURPOSES ONLY." THIS IS A CAREFULLY CONSTRUCTED STATEMENT TO OBFUSCATE THE TRUTH. INITIAL FAILURE OCCURRED ON THE HIGHWAY AT 65 MPH. THE MILEAGE WAS 77300. THE FAILURE ON THIS ENGINE APPEARS TO HAVE SPARED DAMAGE TO THE VALVE BUT A MORE SERIOUS FAILURE COULD HAVE SHUT DOWN THE CAR IN THE MIDDLE OF A 4 LANE HIGHWAY.

THE CAR HAD AN EXTREME MISFIRE AT IDLE AND VERY ROUGH RUNNING. I TOOK THE CAR FOR AN INSPECTION AT THE VW DEALERSHIP. THEY TOLD ME THE PROBLEM WAS THAT THE CHAIN HAD STRETCH BECAUSE THEY WERE UNABLE GET AN STABLE TIMING. AFTER DISSEMBLING THE OPENING UP THE HOUSE COVERING THE TIMING CHAIN THEY INFORMED ME THAT THE CAM SCREEN HAD COME LOOSE AND LIKING CAUSED THE CHAIN TO STRETCH. VW TOLD ME IT WOULD BE WISE TO HAVE THE CAM REPLACED IN CASE THE SCREEN CAUSED ANY DAMAGE IT TO IT AS WELL. AFTER THE REPAIR WAS COMPLETED I ASKED THEM DIRECTLY IF THE TENSIONER HAD FAILED AND THEY THEN ADMITTED THAT THE ENGINE FAILURE WAS THE RESULT OF BAD TENSIONER NOT A STRETCHED CHAIN. THE VW MANAGER TOLD ME HE WAS AWARE OF THE TBS ON THE TENSIONER FAILURES. THE MANAGER CHOOSE TO MAKE UP AN UNBELIEVABLE STORY TO COVER THE TRUE PROBLEM. THE CHAIN WAS NOT STRETCHED AND THERE WAS NO DAMAGE TO THE CAM SHAFT. I DIRECTLY COMPLAIN TO VW AND THEY TOLD ME IN A LETTER THE "TSBS DON'T INDICATE TRENDS AMONG OUR VEHICLES, AS THEY ARE ISSUED TO OUT DEALERSHIPS FOR INSTRUCTIONAL PURPOSES ONLY." THIS IS A CAREFULLY CONSTRUCTED STATEMENT TO OBFUSCATE THE TRUTH. INITIAL FAILURE OCCURRED ON THE HIGHWAY AT 65 MPH. THE MILEAGE WAS 77300. THE FAILURE ON THIS ENGINE APPEARS TO HAVE SPARED DAMAGE TO THE VALVE BUT A MORE SERIOUS FAILURE COULD HAVE SHUT DOWN THE CAR IN THE MIDDLE OF A 4 LANE HIGHWAY.

MY VW 2011 TIGUAN'S TIMING BELT SKIPPED AND END UP DAMAGING THE ENGINE. THE CAR WAS STATIONARY, MY WIFE, A COUPLE OF HOURS BEFORE CAME BACK FROM A MEETING IN THE CAR AND PARKED IT. THEN WHEN SHE WENT BACK TO THE CAR IT CRANKED BUT DIDN'T TURN ON. IT ONLY HAS 58K MILES BUT VW IS NOT RESPONDING BECAUSE IT WAS 5 MONTH PAST THE WARRANTY END DATE. THIS HAPPENED IN 5/2016... MOST OF THE RECOMMENDED SCHEDULED MAINTAINANCE WERE PERFORMED AND MOST HAVE BEEN PERFORMED IN THE DEALERSHIP BUT THE LAST ONE THAT WAS PERFORMED IN FIRESTONE. STILL NO RESOLUTION FROM VW OTHER THAN TELLING US THAT WE ARE OUT OF LUCK AND THAT WE HAVE TO PAY FOR THE REPAIRS, ABOUT $12K.

MY VEHICLE HAD THE STEERING WHEEL CLOCK SPRING REPLACED AT THE DEALERSHIP IN FEB 2016 UNDER THE RECALL. MAY 14 2016 I WAS TURNING LEFT AT A STOPLIGHT WHEN THERE WAS A GRINDING NOISE AND MY AIRBAG LIGHT CAME ON AND MY STEERING WHEEL CONTROLS AND HORN STOPPED WORKING. I BELIEVE THE CLOCK SPRING HAS GONE BAD AND NEEDS TO BE REPLACED AGAIN. MILEAGE: 87,000

TIMING CHAIN TENSIONER FAILURE AT 70,000 MILES. SUFFERED A CATASTROPHIC ENGINE FAILURE WHEN THE TIMING CHAIN JUMPED TIME. THE TENSIONER FAILURE IS A KNOWN AND CONFIRMED ISSUE SINCE 2012.

COMMON FAILED TIMING CHAIN TENSIONER ON MANY VW'S TSI ENGINES , CAUSED COMPLETE ENGINE DAMAGE AND COSTLY REPAIR, LUCKLY NO INJURIES HAPPENED VW REFUSED TO REPAIR EVEN THOUGH CAR WAS STILL UNDER WARRANTY WHEN DAMAGE OCCURRED .

CAR STALLED DRIVING ON HIGHWAY SPEED, LUCKILY NO ACCIDENT OCCURRED IT'S VERY COMMON FAILURE OF IGNITION COIL ON ALMOST ALL VW MODELS , FAILURE WILL CAUSE YOUR CAR TO BE INOPERABLE . VW DIDN'T ISSUE A RECALL OR AT LEAST NOTIFY OWNERS OF VW CARS TO CHANGE THEIR DEFECTIVE IGNITION COILS. *TR

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER AN UNKNOWN MANUFACTURER RECALL, WHICH WAS DIRECTLY RELATED TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TURBO CHARGER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MANIFOLD WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE CRANK CASE BREATHER VALVES NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,000.

THE VEHICLE WAS ON THE FREEWAY DOING 70MPH AND THE ENGINE SUDDENLY BEGAN KNOCKING AND COULD NOT SUSTAIN HIGHWAY SPEEDS. HAD TO STOP BY THE SIDE AND THEN SLOWLY TAKE THE NEXT EXIT. ON TAKING IT TO THE DEALER, THE MENTIONED THE IGN COILS & SPARK PLUGS WERE FAULTY AND I HAD TO PAY TO HAVE THEM REPLACED WITH NEW PART NUMBER. VEHICLE HAD ONLY 55K MILES ON IT AND HAD ROUTINE MAINTENANCE PERFORMED ON IT.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AT 67K MILES, OUR 2011 VW TIGUAN SUDDENLY WOULDN'T START. WE'D HAD HAD NO INDICATION THAT ANYTHING WAS WRONG, AND OUR CAR HAD BEEN WELL MAINTAINED. A VW MECHANIC SAID THAT THE ENGINE WAS PROBABLY SHOT. HE TOLD US IT WAS A TIMING SEQUENCING PROBLEM. WITH NEARLY $7,000 YET TO PAY OFF THE CAR, WE WERE NOT ABOUT TO SPEND $8,500 ON A REBUILT ENGINE AND SERVICE. I HAVE READ MANY COMPLAINTS ABOUT THE TIMING CHAIN, PLUS DOCUMENTATION THAT THERE IS A DEFECTIVE SPROCKET THAT WAS NOT PROPERLY HARDENED OR HEAT TREATED, CAUSING IT TO WEAR DOWN & CAUSE THE TIMING CHAIN TO SLIP. I CALLED VWGROUP OF AMERICA AND SOMEONE SAID HE'D CONTACT THE REPAIR CARE MGT TEAM, THAT THEY'D CALL THE DEALER, AND THAT SOMEONE WOULD CALL ME BACK. AFTER SOMEONE FROM VW SPOKE TO THE DEALER, THE MECHANIC SUDDENLY KNEW THAT IT WAS THE SPROCKET AND TIMING CHAIN, AND THAT ONLY THOSE & THE CYLINDER HEAD NEED TO BE REPLACED. INSTEAD OF $8,500, THE REPAIR WOULD BE ABOUT $4,000, AND THAT VW HAD AGREED TO COVER 65%. I RETURNED A CALL FROM KEN SWANTEK AND TOLD HIM THAT I KNEW THAT VW'D HAD MANY COMPLAINTS ABOUT THIS ISSUE. HIS SAID: 1) YOU CANT BELIEVE EVERYTHING YOU READ ON THE INTERNET. 2) IF VW HAD SUCH COMPLAINTS IT DIDN'TT MEET THE STANDARD FOR A RECALL. 3) I SHOULD HAVE BEEN READING VWS TECHNICAL BULLETINS. 4) IF VW RECEIVES ENOUGH COMPLAINTS TO MEET THE STANDARD FOR A RECALL, ONLY THEN WOULD WE BE REIMBURSED FOR THE REMAINING EXPENDITURE. I KNOW VW HAS HAD NUMEROUS COMPLAINTS ABOUT THIS AND THAT VW CONSUMERS HAVE RECEIVED FROM 0%-100% REIMBURSEMENT FOR THE REPAIRS.

DRIVING DOWN THE HIGHWAY WHEN I REALIZED BOTH OF MY HEADLIGHTS WERE OUT. IT WAS LIGHT WHEN I LEFT MY HOUSE SO I DIDN'T NOTICE, I HAD TO DRIVE WITHOUT HEADLIGHTS. JUST A LITTLE STRANGE THAT ALL OF A SUDDEN BOTH HEADLIGHTS GO OUT AT THE EXACT SAME TIME. SO I CALLED TO ASK TO BRING MY CAR IN AND THE GIRL TOLD ME THERE ARE NO RECALLS FOR THIS. I SEE RECALL 97Z9 FOR EXTERIOR LIGHTING. SHE TELLS ME I'LL HAVE TO PAY TO FIX IT AND IF THERE IS A RECALL IN THE FUTURE I CAN GET A REFUND. GREAT CUSTOMER SERVICE.

VEHICLE JUST OVER 45K AND WAS TOLD THE CLOCK SPRING SHORTED WITH NO REAL REASON AS TO WHY THIS WOULD HAPPEN SO EARLY IN THE VEHICLE LIFE. THE IMPACT OF THE FAILURE FROM WHAT I CAN VISUALLY TELL IS THAT I HAVE NO HORN, THE ELECTRONIC CONSOLE DOES NOT FUNCTION AND ALL BUTTONS ON THE STEERING WHEEL DO NOT WORK. THE CONSOLE ALSO DISPLAYS AN AIRBAG ERROR, WHICH THE DEALER CANNOT CONFIRM IF THIS IMPACTS MY ACTUAL AIRBAG SYSTEM. I'M TOLD THE OVER $750+ TO SERVICE. GIVEN THE POTENTIAL SAFETY IMPACT OF THIS DEVICE, I FIND IT RIDICULOUS THAT ONE, IT SHORTED, AND TWO, THE COST AND THE DEALERSHIP / VW CORPORATE UNWILLING TO ADDRESS THE CONCERN, OTHER THAN TO SAY I AM OUT OF WARRANTY. ITS VERY DANGEROUS NOT KNOWING IF THE CLOCK SPRING IMPACTS THE AIR BAG SYSTEM IN MY VEHICLE, LET ALONE NOT HAVING A FUNCTIONING HORN.

WHEN I AM AT A TRAFFIC LIGHT, MY TRANSMISSION TENDS TO BUMP LIKE IT IS GOING INTO ANOTHER GEAR. THIS HAPPENS WHEN MY VEHICLE IS STOPPED AND MY FOOT IS ON THE BRAKE.

I WAS TURNING LEFT OFF OF A HWY. I ATTEMPTING TO ACCELERATE TO 40 MILES AND THE CAR HESITATED LIKE IT WAS SWITCHING GEARS, DECREASED IN SPEED AND STARTED SHAKING. I PULLED OVER, CHECKED THE GAS CAP, - IT WAS CLOSED. TURN CAR OFF FOR A FEW MINUTES, RESTARTED, CAR STILL SHAKING. I DROVE THE CAR TO SAFE PLACE OFF THE ROAD. THE CAR WOULD NOT ACCELERATE PAST 20 MILES HOURS. I PUT THE HAZARD LIGHTS ON, BUT THEY KEPT GOING OFF. THEN I CALLED THE TOW TRUCK. THE CAR HAD RECEIVED SCHEDULED MAINTENANCE INCLUDING SPARK PLUG CHANGES TWO DAYS AGO, BUT THEN THIS HAPPENED. VOLKSWAGON DEALER SERVICE FOLKS SAID THE PROBLEM WAS THE IGNITION COIL MISFIRED. ORIGINALLY CHARGED 300 TO HAVE IT FIX, THEN DISCOUNTED AND PAID 200. I SEE THERE ARE NUMEROUS RECENT COMPLAINTS ABOUT THE IGNITION COILS IN THE YEARS AROUND MY MODEL YEAR, AND VOLKSWAGON RECALLED THE IGNITION COIL A FEW YEARS AGO FOR OLDER MODELS. I THINK THEY NEED TO EXTEND THE RECALL TO COVER THE 2011 YEAR. THIS IS A SAFETY HAZARD. I REPORTED IT TO VOLKSWAGON. THE CAR BEHIND ME ALMOST HIT ME IN THE BACK. A BLOCK FURTHER I WOULD HAVE BEEN ON A HIGHWAY DRIVING 70 MILES PER HOUR. I LOVE MY VOLKSWAGON, BUT THIS WAS A DANGEROUS SITUATION.