2014 Volkswagen Tiguan Air Bags & Restraints Problems

The contact owns a 2014 Volkswagen Tiguan. The contact stated that the air bag warning light illuminated, and the horn and the buttons on her steering failed to operate as needed. The vehicle was taken to an independent mechanic who informed her that there was a recall on that model vehicle for a similar failure. The contact went to a dealer and was informed that her vehicle was not included in NHTSA Campaign Number: 15V483000 (Air Bags) and that the vehicle was not under warranty. The manufacturer was also notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 143,550.

EMISSION TEST FAILED 9/30/2022. i HAVE TRIED TO GET THROUGH TO VOLKSWAGEN AND HAVE NOT HAD ANY SUCCESS. Air bag lights, Engine Light, Tire Pressure Lights, Horn does not work. Indiana State Emissions Vehicle Inspection report attached.

In 2020 we had the clock spring "repaired" by the dealership under a recall. As of 9/6/2022 it is malfunctioning again. My daughter drives this car as a freshman in college 5 hours away with no horn or airbag!

Airbag and horn doesn't work the clock spring is out there is a recall on other 2014 Volkswagen Tiguans but not this one. it's unsafe to drive with these conditions. The airbag error went off when I started the car.

Took car to shop with a noise in the steering column and the SRS light is on. Automotive shop (attachment) diagnosed vehicle needs a new clock spring for the SRS system but the part is on back order with no release date as of now. This part has been unfindable for over five months, leaving the vehicle unable to be safely driven or sold/traded-in as the VW dealerships will not pay what vehicle is worth because of VW's own part issue. This leaves the consumer in a really bad position. There is no functioning airbag and VW can't come up with the part. This is a persistent issue, including a previous NHTSA investigation, see these links: https://www.forbes.com/sites/jensen/2017/11/17/feds-investigate-volkswagens-reluctant-recall/?sh=53b9719e3b77 http://www.vwproblems.com/clock-spring-failure/ We had this fixed initially under the first recall, but the issues persists for who knows how many car owners.

Took car to dealer for Air bag Light On, No controls in steering wheel worked. Including Radio control, Tire pressure reset, Inspection reset and oil change reset. Faulty Clock Spring Diagnosed. Clock spring was not replaced at date of invoice ,and still waiting on part as of 03/11/2022. VW Number One Back Ordered Part. With no Air Bag in Steering wheel is a safety concern.

My clock spring was diagnosed to be faulty and covered under the manufacturers extended warranty. I was told that the part was on back order and could take a few weeks to get in. That was on November 9, 2021. I have now driven for over 7 months in a car that does have a functioning air bag and have spent hours on the phone with Volkswagen USA and in different dealerships trying to find a remedy. My VIN number currently says there are no open recalls but fits perfectly under NHTSA Recall #15V483000. According to the NHTSA when it comes to recalled vehicles, "Manufacturers are required to fix the problem the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle" (https://www.nhtsa.gov/recalls). The part is not available for this car so dealerships are unable to repair this issue. According to the NHTSA, this issue needs to be resolved in on e of the ways listed above and so far my safety has been neglected by not only the local dealerships but also by Volkswagen USA. I now have 2 months until my inspection expires and I will not be able to legally drive a car due to the negligence of the manufacturer.

i Was Driving my Vehicle and suddenly the Air Bag and ABS lights went on my dashboard

We purchased the car pre-owned and after having the car for only a year the driver’s side airbag failed and horns need to be replaced. There have been so many repairs in this car. We have invested more than $5,000 in repairs in only a year. We looked up other recalls on this car and have been seeing the same information about the airbags failing.

WHILE TURNING MY 2014 TIGUAN I NOTICED A CLICKING NOISE. ABOUT A DAY LATER MY AIRBAG ELECTRICAL ALERT APPEARED ON THE DASH AND ALL MY ELECTRICAL ON MY STEERING WHEEL BUTTONS STOPPED WORKING AS WELL AS MY HORN. I CHECKED ALL MY FUSES AND THEN SAW THAT IT MIGHT BE THE CLOCK SPRING DUE TO COMPLAINTS EXACTLY LIKE MINE. I SAW THAT THERE WAS A RECALL BUT MY CARS VIN NUMBER WAS NOT INCLUDED IN THE RECALL. THIS IS UNACCEPTABLE AND MANY OTHER 2014 TIGUAN VOLKSWAGEN ARE HAVING TO COVER THESE COST THEMSELVES DUE TO NOT BEING INCLUDED IN THE RECALL. VOLKSWAGEN NEEDS TO HAVE ITS RECALL EXPANDED BECAUSE THIS IS COMPLETELY UNACCEPTABLE TO MAKE CONSUMERS PAY OUT OF POCKET OVER A MANUFACTURED MALFUNCTION. I FEEL VERY UNSAFE DRIVING MY CAR NOW KNOWING MY AIRBAGS OR HORN WILL NOT WORK. PLEASE INVESTIGATE THIS SITUATION FURTHER AND NOT ALLOW VOLKSWAGEN TO GET AWAY WITH THIS.

I WAS TAKING MY CAR OUT OF THE PARKING SPOT WHEN I HEARD MY STEERING WHEEL CLICKING. SUDDENLY, THE AIRBAG LIGHT APPEARED ON THE DASH BOARD, MY STEERING WHEEL CONTROLS AND MY HORN STOPPED WORKING. I SEARCHED ON THE INTERNET AND I SAW OTHER CARS WITH THE SAME PROBLEM. I CALLED VW AND THEY SAID MY CAR WASN'T ON THE RECALL LIST AND NOT ON THE WARRANTY SO I WOULD HAVE TO REPAIR IT ON MY OWN.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING 20 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE DEALER (VOLKSWAGEN BILLINGS, 4040 KING AVE W, BILLINGS, MT 59108, (406) 655-7500) WAS MADE AWARE OF THE FAILURE AND DETERMINED THAT THE CLOCKSPRING WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.

MY AIRBAG HAS A CLOCK SPRING ISSUE AND NEEDS TO GO TO THE DEALER FOR REPAIR. MY CAR IS NOT CONSIDERED WITH THE RECALL RELATED TO THE SAME ISSUE, SAME MAKE, MODEL, AND YEAR OF MY CAR (2014 VOLKSWAGEN TIGUAN).

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED AND AN "AIR BAG SAFETY ALERT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE FAILURE WAS A SAFETY CONCERN SO THE CONTACT VISITED THE SAFERCAR.GOV WEBSITE AND DISCOVERED AN UNKNOWN RECALL LISTED FOR THE VEHICLE. THE VEHICLE WAS DRIVEN TO VOLKSWAGEN OF DOWNTOWN LA (1900 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 477-7358) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 59,362.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CLOCKSPRING MALFUNCTIONED. THE FAILURE CAUSED THE AIR BAG WARNING INDICATOR TO ILLUMINATE AND THE STEERING WHEEL'S GAUGE CLUSTER BECAME INOPERATIVE. THE CONTACT STATED THAT A CLICKING NOISE WAS HEARD FROM THE STEERING WHEEL WHILE TURNING, AND THAT THE SOUND BECAME INCREASINGLY WORSE WITH EACH TURN. THE CONTACT, AN INDEPENDENT MECHANIC, DISASSEMBLED THE STEERING WHEEL AND FOUND THAT THE RIBBON CABLE HAD FRACTURED INSIDE OF THE STEERING WHEEL'S CLOCKSPRING COMPONENT. WINNER VOLKSWAGEN (1387 NORTH DUPONT HWY, DOVER, DE, 19901) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE. THE CONTACT CITED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) AS THE CAUSE OF THE FAILURE. IN ADDITION, THE CONTACT CITED PART NUMBER: 5K0.953.569.L AS, MANUFACTURED ON JULY 9, 2013, AS EVIDENCE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

AIRBAG LIGHT CAME ON, BEING A VW DEALER TECHNICIAN, SCANNED VEHICLE FOUND FAULTS FOR DRIVERS AIRBAG IGNITER ABOVE PERMISSIBLE LIMIT, ALSO NOTICED CRUNCHING NOISE WHEN TURNING, UPLOADED MY VIN TO VW'S ONLINE PORTAL FOUND NO OPEN RECALLS, WHILE SEARCHING TECHNICAL BULLETINS FOUND RECALL 69L7 PERTAINING TO MY EXACT PROBLEM, ALL THE FAULTS AND SYMPTOMS STATED IN THE RECALL INSTRUCTIONS WERE MY EXACT PROBLEMS. FIRST I CALLED VW CUSTOMER CARE AND THERE WAS NOTHING THEY CAN D BECAUSE MY VIN WAS NOT PART OF THE RECALL, AS WORKING FOR A DEALERSHIP I ATTEMPTED TO HAVE IT WARRANTIED GOODWILL, I HAD A REPAIR ORDER MADE, AND I DIAGNOSED IT TO BEING A FAULTY CLOCK SPRING. AFTER LOG WAS UPLOADED TO VW, MY WARRANTY ADMINISTRATOR TOLD ME THAT THE CLAIM HAD BEEN DENIED. THIS IS A SAFETY ISSUE AND THE PART TO FIX THE VEHICLE IS 300 DOLLARS WITH ME REPAIRING IT. MY GIRLFRIEND DRIVES THE VEHICLE DAILY AND HAS A 3 YEAR OLD CHILD. I WILL NOT LET HER DRIVE THE VEHICLE BECAUSE THE ENTIRE AIRBAG SYSTEM IS OFF AS WELL AS NOT HAVING A HORN, THIS IS A SERIOUS SAFETY CONCERN AND VW REFUSES TO CLAIM RESPONSIBILITY AND TO WARRANTY THE REPAIR WHEN THE ISSUE IS KNOWN IN OTHER VEHICLES.

AIRBAG WARNING LIGHT ON, HORN NOT FUNCTIONAL AND CONTROL BUTTONS ON STEERING WHEEL NOT WORKING. OCCURRED SUDDENLY ON CITY ROAD. BROKEN CLOCK SPRING - EXISTING RECALL BUT MY CARS VIN NOT COVERED UNDER THE RECALL.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING 70 MPH, A LOUD NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 28,000.

AFTER TAKING CAR TO VW DEALER I RECEIVED THESE REPAIR ESTIMATES: AIR BAG CONTROL MODULE NEEDS TO BE REPLACED...SEAT BELT ASSEMBLY 655 RECOMMEND REPLACING RIGHT SEAT BELT....CRANKCASE BREATHER HOSE RECOMMEND REPLACING BREATHER VALVE. WAS PARKED AND IDLE WAS FLUCTUATING ABNORMALLY...AIR BAG LIGHT CAME ON FOR NO APPARENT REASON AND SEATBELT WORKS FINE.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR BAG CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.