2019 Volkswagen Tiguan Visibility & Wipers Problems

The contact owns a 2019 Volkswagen Tiguan. The contact stated that while driving approximately 68 MPH, there was a booming sound coming from the vehicle. The contact stopped to inspect the vehicle and discovered that the rear glass sunroof panel had shattered from the inside and shards of glass were ejected from the sunroof panel. The contact wrapped the roof with plastic to secure the damaged sections of the sunroof, to ensure no other glass shards fell from the vehicle while driving. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 44,000.

The contact owns a 2019 Volkswagen Tiguan. The contact stated that after a heavy rainstorm, approximately 4-inches of water was discovered in the rear driver’s side floor and on the rear driver’s side seat. Upon inspection, the contact discovered mold inside the vehicle due to the rainwater entering the vehicle. The contact stated that the failure was due to a faulty drainage from the sunroof. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 69,000.

The windshield fluid washer disappeared aka consumed mystery without the operator usage. I had to fill in a gallon of the windshield washer every2-3 months, and I did not do any washing or anything to use the fluid. Last week, the check engine came in and told me to fill the washer fluid and it could not pump the washer fluid onto the windshield while I was driving the vehicle during the snow storm that blind me visibility on the road that could cause a very serious accident if that happened. This is a very serious safety issue that could kill someone. as of today, 12/27/2024 I just filled the windshield washer fluid and it consumed 3 gallons of the washer fluid. The question is where all the fluid went even that I did not use it?

See attached document for complaint.

Windshield washer fluid lost without using it. Have to add a gallon of the windshield washer fluid every 4 months.

TL* THE CONTACT OWNS A 2019 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 40 MPH, SHE HEARD AN ABNORMAL SOUND COMING FROM THE SUN ROOF. THE DRIVER CONTINUED DRIVING TO HER RESIDENCE. AFTER PARKING THE VEHICLE, SHE NOTICED THAT THE SUN ROOF PANEL HAD SHATTERED. THE DRIVER STATED THERE WAS NO IMPACT THAT CAUSED THE FAILURE. THE CONTACT CALLED THE LOCAL DEALER CHAPMAN VOLKSWAGEN OF TUCSON LOCATED AT 4500 E 22ND ST, TUCSON, AZ 85711, (520) 445-4090 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. *LN

I WAS DRIVING ON THE HIGHWAY AND MY PANORAMIC SUNROOF EXPLODED CAUSING GLASS TO FALL IN ON MYSELF AND MY 5 YEAR OLD DAUGHTER. *TR

TL* THE CONTACT OWNS A 2019 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS INDEPENDENTLY SLOWED DOWN UPON THE VEHICLE CEASING FORWARD MOTION. THE CONTACT STATED THAT WHILE DRIVING IN THE RAIN AT APPROXIMATELY 35 MPH AND UPON MAKING A LEFT TURN, THE WINDSHIELD WIPERS INDEPENDENTLY SLOWED DOWN TO INTERMITTENT SPEED WITH THE WINDSHIELD WIPERS SET TO FULL SPEED. THE CONTACT CALLED GRAHAM VOLKSWAGEN (801 W 41ST ST, SIOUX FALLS, SD 57105) AND NOTIFIED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED BY THE DEALER AND AN INDEPENDENT MECHANIC THAT THE FAILURE WAS NOT A KNOWN ISSUE WITH SIMILAR VEHICLES. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.