2010 Volvo XC60 Body & Structure Problems

After it rains, i've noticed water collecting in both the passenger and driver side footbeds. It started off nominally and I was easily able to use a cloth. I thought it might have been human error, that I left the window cracked open a bit. The most recent incident (this past weekend 5/4/24) there was a significant puddle on the driver's side. After further research, I discovered the culprit is likely an unbonded windshield, and that this is a KNOWN issue for Volvos, but especially for (2010) xc60s. Having an unbonded windshield seems like a significant hazard risk as the structural integrity of the entire windshield is compromised, as well as risk of electrical components getting wet as the water leaks through the car (and the ripple effects of that).

"SUNROOF DRAINS TUBES ARE TOO SHORT AND ATTACH TO A SOUND TRAP IN THE A PILLAR OF VEHICLE. SOUND TRAP ALLOWS THE RAIN WATER TO DRAIN TO OUTSIDE OF VEHICLE. WITH THE DESIGN ON THE SHORT TUBES, THEY OFTEN DETACH FROM THE SOUND TRAP CAUSING EXCESSIVE WATER TO ENTER THE INTERIOR OF VEHICLE THEREBY FLOODING THE FLOOR BOARDS... DURING HEAVY RAIN AND PARKED IN LOT, 3 INCHES OF WATER COLLECTED AT BRAKE PEDAL AREA AND RAIN DRIPPING FROM SUNROOF CONTROL AREA.... MOLD SPORES MAY DEVELOP UNDER CARPET PRESENTING HEATH CONCERNS...FAULTY DRAINAGE TUBES ARE A DOCUMENTED PROBLEM BY CUSTOMERS..." I FOUND THIS COMPLAINT ONLINE AND HAVE BEEN EXPERIENCING THE SAME PROBLEM FOR NEARLY ONE YEAR. I INITIALLY THOUGHT MY WINDSHIELD WAS DAMAGED AND TOOK THE VEHICLE TO THE LOCAL VOLVO DEALERSHIP AND WAS TOLD THE EXTENDED WARRANTY WOULD NOT COVER THE REPAIR. AFTER RESEARCHING THE ISSUE ONLINE, I DISCOVERED NUMEROUS COMPLAINTS ABOUT THE DESIGN OF THE SUNROOF DRAINS. I LIVE IN WEST PALM BEACH, FL AND HAVE HAD NEGATIVE EXPERIENCES WITH THE LOCAL VOLVO SERVICE DEPARTMENTS HERE, SO I FEEL THERE IS NO RECOURSE FOR MY TROUBLES. IN TALKING WITH OTHERS REGARDING BAD SERVICE EXPERIENCES, I DISCOVERED OTHERS WHO HAVE HAD SIMILAR EXPERIENCES. ADDITIONALLY, AFTER READING COMPLAINTS ONLINE AND THE LITIGATION AGAINST VOLVO IN THE STATE OF NEW JERSEY, IT IS APPEARS VOLVO HAS NO PLAN TO ACCEPT RESPONSIBILITY FOR THIS PROBLEM.

DRIVERS DOOR WOULD NOT LATCH. LUCKILY THIS HAPPENED WHILE THE CAR WAS STATIONARY AND NOT WHILE IT WAS IN MOTION. THE DOOR HAD TO BE TIED SHUT TO DRIVE IT TO THE LOCAL DEALER FOR REPAIR. DEALER FOUND THE LATCH WAS WORN AND NEEDED REPLACED. THE CAR IS IN EXCELLENT CONDITION AND HAS 80,000 HIGHWAY MILES ON IT.

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) UPON RECEIVING MY 3020 VOLVO XC 60, I TOOK IT BACK TO THE DEALER ONCE, THEN TWO TIMES FOR A AIR LEAK AUDIBLE THROUGH THE DRIVERS SIDE WINDOW INSULATION. THE REPAIR DEALER MARRSUCH KAISERSLAUTERN VOLVO TOLD ME THAT YES THERE WAS A RECALL TECHNICAL STATEMENT ON THE DRIVERS SIDE WINDOW THAT WAS INDEED DISCOVERED. THE THIRD TIME T WAS BROUGHT BACK FOR THE SUPPOSED WEATHERSTRIPPING CHANGE. STILL NO DIFFERENCE. I FINALLY GAVE UP... JUST LAST WEEK DID I NOTICE THE BODY PAINT RUBBING OFF THE BOTTOM LEFT CORNER OF THE DOOR AND A SLIGHT RUBBING ON THE FRAME. IT SEEMS TO ME THAT OTHER CUSTOMERS HAVE NOTICED THE AIR LEAK AT 40 MPH OR THE MISALIGNMENT OF OTHER XC 60'S. I AM AT [XXX] ...WOULD YOU PLEASE LET ME KNOW? *TR