2021 Volvo XC60 Brakes Problems

After 5 times of phantom breaking at high speed I took the car to Betten Volvo. The did a system update to try to correct. The car has now 3 times in 2 weeks again triggered the break at highway speed. I have another appointment scheduled April 21, 2026. Having the brake applied for no reason at this speed is extremely jarring and dangerous.

Around 10/26/2024 I purchased a 2021 Volvo XC60 from Carvana. Carvana sells vehicles with a 100 day limited warranty. The manufacturer warranty was expired at this time. Carvana states they do an inspection of the vehicle prior to delivery. When I received the vehicle, I noticed the steering wheel would vibrate hard when I came to a stop. I took the Volvo to the local Volvo dealership to perform a full multi-point inspection. They found that the brake pads were at 1-2 MM with warped rotors on the front wheels. The back wheels had 3 MM brake pads. I called Carvana on 11/22/2024 to discuss the brake issue and inquired about the 100 day warranty to cover the brake repair because I was sold a very unsafe vehicle. I was told their warranty would not cover the cost to repair the brakes. I asked for the inspection report they did prior to delivering the Volvo. They will not release the inspection report to me. So I asked for the details of the inspection on the brakes. They told me their inspection showed front wheels with 6m on both and the rotors were at 29 (LF) and 28.02 (RF). They told me the rear wheels had 6M on brake pads for both wheels and the rotors were 11 (LR) ad 11.92 (RR). They could not tell me the date of the inspection. I trust the Volvo Dealership to provide accurate information on their inspection. This is not a safe vehicle and should have the brakes replaced AND Carvana should pay for this cost. At this point, Carvana is selling very dangerous and unsafe vehicles and declining to provide inspection reports. I ask for your help with contacting Carvana and absolutely requiring them to repair and replace the brakes on the vehicle they sold me.

6/8/23: Vehicle in shop for 30K warranty service. Front brake pads flagged yellow for wear. Recommendation they be addressed next visit at 40K miles. By 35K, Brake pedal was vibrating and steering wheel shaking upon moderate braking. Made appt. With local dealer which required over a month wait. 1/5/24: Dealer confirmed problem. Despite their own Technical Service Bulletin [XXX], dated [XXX], which recommended warranty replacement of brake pads, the service writer, Joe Barber at Volvo of St. Louis, 7700 Manchester Rd. refused to follow the manufacturer's recommendations. Instead, he quoted me a complete front brake job, to include rotors and pads for $920. I declined. With over 50 years of driving experience, not once have I owned a vehicle with brake/rotor failure with so few actual miles driven (mostly highway). Dealer claims this is normal for Volvo cars. Supposedly, one of the safest cars made for many years. I filed a written complaint with the Service Mgr. when he sent me a customer satisfaction survey. No response. Also filed a complaint with Volvo North America in Mahwah, NJ. They also quickly denied any responsibility, claiming normal wear and tear. Unable to upload documentation from my phone, but can do so by PC scan if allowed. Please advise. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I brought the car to the Volvo dealer for my 20,000 miles service. They told me that the rear rotors and pads are worn and need to be replaced. The front brakes are fine. I think that this is a design flaw. No one expects the rear brakes to wear first, and certainly not after only 20,000 miles!

I’ve taken the vehicle back to dealership several times and they say nothing is wrong with it. The steering wheel vibrates at high speeds or when backing into parking spaces. Loud noise when backing into parking spaces, possibly brakes or steering. Engines unusually loud when starting up. Windshield just spilt all the way across when car was sitting for 5 days in august, not from rocks on road. Vehicle has unusually low mileage of 16-18 mpg city & hyw driving. Brakes are noisy- I thought they were crack when I purchased last year. These happened on multiple dates of which your system doesn’t allow me to add.

The contact owned a 2021 Volvo XC60. The contact stated that while driving approximately 25 mph, the vehicle suddenly began to accelerate and the brakes failed to stop. The vehicle crashed into a nearby fence causing the vehicle to flip. The air bags did deploy. The contact received injuries to their right shoulder and left knee. Medical attention was needed. A police report was filed. The vehicle was towed and had not been deemed totaled as of yet however, damage to the vehicle would be considered unrepairable. The dealer was informed of the incident however they were unable to assist. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.

Rotor seems to have worn out much quicker than expected. When I break, I can feel certain vibration / bumps. When breaking while going down on a hill, front break also has made screeching noise. Steering feels stiff at times. generally, I have always been topping up gas more than the advertised mileage performance / EPA