Audi · Q5 · 2020
2020 Audi Q5
6
Recalls
22
Complaints
5/5
Safety Rating
The 2020 Audi Q5 has 6 recalls and 22 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: unknown or other (3 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Audi Q5 page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is unknown or other with 3 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Compare the recall list with the complaint mix to see whether the most reported issues overlap with formal NHTSA safety campaigns.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Audi Q5 currently shows 6 NHTSA recalls listed on this page and 22 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 5/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are unknown or other (3), engine (3), electrical system (2).
- Vehicle
- 2020 Audi Q5
- Recalls
- 6
- Complaints
- 22
- Safety Rating
- 5/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
16.4% rollover risk in single-vehicle crash
Safety Features
ESC: StandardForward Collision Warning: StandardLane Departure Warning: Optional
Recall Notices
NHTSANHTSA ID: 23V842000December 13, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
Remedy Status
Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters were mailed on March 28, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's numbers for this recall are 93U6 and 93U8.
NHTSA ID: 22V034000January 26, 2022
TIRES
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Remedy Status
Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.
NHTSA ID: 21V947000December 08, 2021
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Remedy Status
Dealers will install a protective cover on the gateway control module and seal an underbody seam as necessary, free of charge. Owner notification letters were mailed January 21, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90S9.
NHTSA ID: 21V295000April 26, 2021
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Remedy Status
Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.
NHTSA ID: 20V505000August 26, 2020
SEATS
Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.
Remedy Status
Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.
NHTSA ID: 19V737000October 16, 2019
STRUCTURE:BODY
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Remedy Status
Audi will notify owners, and dealers will replace the four clips securing the forward part of the rear wheel arch trim, free of charge. The recall began November 1, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 66K8.
Owner Complaints
22 totalUNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
CRASHNov 12, 2025
Traffic stopped very quickly. The automatic breaking did not engage, resulting in a crash and a total loss of the vehicle. I bought the Audi due to quality safety features so this incident was very disappointing and costly for our family.
POWER TRAIN
Oct 5, 2025
Purchased a 2020 Audi Q5 sold as-is. Within 30 days, the transmission malfunctioned and the vehicle lost power. A dealer estimated repairs would cost around $27,000. This sudden loss of drive ability poses a safety risk.
Chest Clip, Buckle, Harness
Apr 7, 2025
The seatbelt comes loose and Nuna sent me a pad and screwdriver and refused to replace the seat. The harness won’t stay tight and I do not trust the seat to be safe for my child
UNKNOWN OR OTHER
May 3, 2024
I purchased a pre-owned Audi in August 2023 from a franchised dealer. I was explicitly told there were no open recalls or issues. In May 2024, the vehicle suffered a complete electrical failure during use—warning lights flashed, wipers activated on their own, the steering wheel m...
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UNKNOWN OR OTHER,VEHICLE SPEED CONTROL
CRASH1 injuryApr 10, 2024
Subject: Formal Complaint Regarding Vehicle Safety Issue with 2020 Audi Q5 Dear National Highway Traffic Safety Administration, I am writing to formally file a complaint regarding a critical safety issue with my 2020 Audi Q5, as advised by the New York State Division of Consume...
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UNKNOWN OR OTHER
Feb 9, 2024
Without warning, on [XXX, my 2020 Audi Q5 stopped working. I called Audi Care, who arranged a tow to the nearest Audi dealer, the Q5 was under manufacturer warranty. Audi had previously recalled its gateway control module; resolution, put a bag over the part. Audi completed the “...
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ENGINE
Jan 8, 2024
On 12-18-2024, I brought a Audi Q5 2020 from Lynbrook Audi dealership in New york, approximately weeks after the vehicle engine oil light came on to replenish engine oil. I notified the sales representative of the issue, he stated that the vehicle was serviced on 09-2023. After o...
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ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
Nov 26, 2023
We were driving today at around 11:30am and all of a sudden the “Audi Presense” light came on at the same time the car brakes abruptly slowed down the car for about 5 seconds or so and then released. Today is a beautiful sunny day and there were no vehicles anywhere or anything i...
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BACK OVER PREVENTION
Jun 4, 2023
The contact owns a 2020 Audi Q5. The contact stated that while reversing, the rearview camera image was intermittently blank or distorted. The vehicle was taken to the local dealer and to a second dealer, Santa Monica Audi (1020 Santa Monica Blvd, Santa Monica, CA 90401), on seve...
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VISIBILITY/WIPER
May 23, 2023
Stopped on the road, the rear window exploded with a very loud boom. I pulled over and talked to the driver behind me who also pulled over and asked if he saw anything, he said no, only heard the boom. We looked in the back of the car and no projectile or foreign object. I mov...
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Showing 10 recent complaints from 22 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Audi models. That sequence helps separate one-off year spikes from broader make-wide patterns.
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Frequently Asked Questions
How many recalls does the 2020 Audi Q5 have?
The 2020 Audi Q5 has 6 recalls recorded by NHTSA.
How many complaints have been filed for the 2020 Audi Q5?
NHTSA has received 22 owner-reported complaints for the 2020 Audi Q5.
What is the NHTSA safety rating for the 2020 Audi Q5?
The 2020 Audi Q5 received an overall safety rating of 5 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Audi Q5?
The most commonly reported complaint categories for the 2020 Audi Q5 are unknown or other (3 reports), engine (3 reports), electrical system (2 reports).
Does the 2020 Audi Q5 have any recalls?
Yes. NHTSA has 6 recalls on record for the 2020 Audi Q5. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
Check Another Vehicle
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.