2019 Audi Q7 Complaint Log

WE HAVE A NEW 2019 AUDI Q7 BOUGHT IN DECEMBER 2018 THAT HAS NOW 11900 MILES ON IT. I NOTICED A FEW DAYS AGO THAT THE FRONT TIRES ARE COMPLETELY DAMAGED, FOR NO APPARENT REASON. THE WHOLE TIRES ARE DAMAGED, NOT JUST ONE SPOT ON THE TIRE. THEY LOOK AS IF SOMEONE USED A CUTTER AND CUT THEM UP AND REMOVED BITS OF THE TIRE. IF I HAD NOT LOOKED AT THE TIRES AND SEE THE PROBLEM, I AM AFRAID THE TIRES WOULD HAVE BLOWN UP AT SOME POINT.

SINCE DAY 1 OF OWNERSHIP 9/29/19 THE 2019 AUDI Q7 HAS HAD AN INTERMITTENT ELECTRONIC STEERING ISSUE WHERE STEERING AUTOMATICALLY BECOMES HEAVIER. THIS RESULTS IN MORE EFFORT TO EFFECTIVELY STEER THE VEHICLE. AUDI OF BEAVERTON OR WHERE THE 2019 Q7 WAS PURCHASED NEW HAS ATTEMPTED TO FIX TWICE. THE SECOND ATTEMPT RESULTED IN FULL REPLACEMENT OF THE ELECTRONIC STEERING RACK. ISSUE RANDOMLY PRESENTS ITSELF WHILE DRIVING. CURRENT MILEAGE ON VEHICLE IS 3,885 MILES. *TR

MOONROOF EXPLODED WHILE DRIVING 55 TO 60 MPH ON A STRAIGHT HIGHWAY. THERE WERE NO CARS, TRUCKS ON THE ROAD AHEAD OF ME. THE STRETCH OF HIGHWAY WAS ELEVATED WITH NOTHING BUT MARSHLAND ON BOTH SIDES. NO CIVILIZATION, STORES, HUMANS ETC. THERE WAS A LOUD POP SOUND LIKE A PLASTIC BOTTLE HAD POPPED, THEN MY EARS POPPED AND ABOUT ONE OR TWO MINUTES LATER AN EXPLOSION AND SHOWER OF GLASS ON MYSELF AND MY PASSENGER.

MY AUDIO Q7 HAD THROTTLE DELAY ISSUES SOON AFTER PURCHASE. THE SERVICE DEPARTMENT AT THE DEALER TOLD ME ALL TESTS WERE NORMAL AND RETURNED THE CAR. PROBLEMS CONTINUED, ESPECIALLY AT LOW SPEEDS. THERE IS TYPICALLY A DELAY OF ABOUT 3 SECONDS BEFORE THE CAR RESPONDS AND WHEN IT DOES I HAVE THE PEDAL TO THE FLOOR AND THE CAR LUNGES FORWARD. ONE DELAY WAS ABOUT 6 SECONDS. ON ONE OCCASION I WAS TURNING LEFT INTO A BUSY INTERSECTION AND THE DELAY OCCURRED. AN ONCOMING CAR HAD TO BRAKE TO AVOID HITTING ME BROADSIDE. THE PROBLEM IS INTERMITTENT BUT OCCURS ALMOST DAILY AT LEAST ONCE. IT CAN OCCUR FROM A DEAD STOP BUT MORE FREQUENTLY OCCURS AT LOW SPEEDS. I TOOK THE CAR BACK TO THE AUDI DEALER AND WAS GIVEN A Q8 AS A LOANER. THIS LOANER Q8 ALSO HAD THE SAME PROBLEM. I COULD MINIMIZE THE PROBLEM BY TURNING OFF THE AUTO START STOP BUTTON AND DRIVING THE CAR IN S MODE. THIS HAD NOT HELPED THE PROBLEM WITH THE Q7. AN ACQUAINTANCE OF MINE BOUGHT A Q8 RECENTLY AND HAS HAD THE SAME ISSUE TWO TIMES. I HAD THE ISSUE ABOUT 10 TIMES WITH THE LOANER Q8 AND HUNDREDS OF TIMES WITH THE Q7. I FEEL UNSAFE DRIVING THE Q7 AND HAVE PARKED IT IN MY DRIVEWAY. I DO NOT PLAN TO DRIVE IT AGAIN. AT THIS POINT I DO NOT KNOW WHAT I WILL DO WITH IT. I PURCHASED ANOTHER VEHICLE TO DRIVE INSTEAD.

MY 2019 AUDI Q7 HAS THROTTLE DELAY PROBLEMS THAT HAVE RESULTED IN NEAR ACCIDENTS MORE THAN ONCE DUE TO NO RESPONSE OF ACCELERATOR UNTIL 3 OR 4 SECONDS AFTER DEPRESSING GAS PEDDLE WHEN ATTEMPTING TO MERGE INTO TRAFFIC. THE DEALER COULD NOT DUPLICATE THIS PROBLEM WHICH HAS OCCURRED RANDOMLY OVER THE PAST YEAR OF OWNERSHIP.

TL* THE CONTACT OWNS A 2019 AUDI Q7. AFTER STOPPING THE VEHICLE, THE CONTACT WAS UNABLE TO SHIFT THE GEAR INTO PARK. THE CONTACT ACTIVATED THE PARKING BRAKE AND EXITED THE VEHICLE TO REMOVE A CHILD FROM THE REAR SEAT. HE STATED THAT THE VEHICLE DOORS LOCKED INDEPENDENTLY. THE CONTACT WAS UNABLE TO UNLOCK THE DOORS USING THE KEY FOB. THE LOCAL LAW ENFORCEMENT WAS CALLED TO THE SCENE AND WAS UNABLE TO UNLOCK THE DOORS. AUDI LYNBROOK (855 SUNRISE HWY, LYNBROOK, NY 11563, (516) 887-5300) WAS CONTACTED AND WAS ABLE TO INSTRUCT THE POLICE ON HOW TO MANUALLY UNLOCK THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,765.

I WAS GOING APPROXIMATELY 55 MILES PER HOUR IN THE CENTER LANE ON THE INTERSTATE. SHORTLY AFTER SHIFTING THE CAR INTO SPORT MODE, THE VEHICIE HAD SEQUENTIAL MALFUNCTION NOTIFICATIONS APPEAR ON MY SCREEN. THE SPECIFIC ORDER IS DIFFICULT TO REMEMBER DUE TO THE RAPIDNESS OF THE WHOLE SITUATION. THE MALFUNCTIONS APPEARING ON THE SCREEN OVER THE STEERING WHEEL WERE: TRACTION CONTROL MALFUNCTION, TPMS (TIRE PRESSURE MONITORING SYSTEM MALFUNCTION, PARKING BRAKE MALFUNCTION, AUTOMATIC START/STOP SYSTEM: MALFUNCTION, START/STOP SYSTEM: MALFUNCTION, AND A DRIVE SYSTEM: MALFUNCTION. THE MAJORITY OF THESE WARNINGS SAID TO PLEASE CONTACT SERVICE. WHILE THE MALFUNCTIONS APPEARED THE ENGINE OF MY CAR STOPPED WORKING, ACCELERATION STOPPED WORKING, AND THE ENGINE DID NOT MAINTAIN THE CURRENT SPEED. THE VEHICLE ESSENTIALLY DIED AT HIGHWAY SPEED WHILE I WAS TRAVELLING IN THE MIDDLE LANE. I TURNED ON MY HAZARD LIGHTS AND WAS ABLE TO COAST TO THE SHOULDER (AFTER OTHER DRIVERS ALLOWED ME OVER). ONCE STOPPED I TURNED OFF THE CAR, PRESSED THE START/STOP BUTTON WHICH RESULTED IN A REPEAT OF THE START/STOP MALFUNCTION INDICATOR, AND IT INSTRUCTED ME TO 'MANUALLY START'. I THEN PRESSED THE BUTTON OFF AND BACK ON AGAIN, THE CAR THEN RESTARTED. THE CAR SHIFTED INTO DRIVE AND I TOOK IT IMMEDIATELY TO THE LOCAL AUDI DEALERSHIP.

FROM TIME TO TIME, AFTER THE AUTO ENGINE SHUTOFF ENGAGES, WHEN I RELEASE THE BRAKE AND THE ENGINE RESTARTS, POWER STEERING ISN'T AVAILABLE FOR ROUGHLY 5 SECONDS (THE CAR IS UN-STEERABLE). THIS HAPPENS WHEN THE CAR IS AT A COMPLETE STOP, AND I'M ATTEMPTING TO START MOVING AGAIN. I'VE LEARNED TO PUT THE CAR INTO "SPORT MODE" SO I DON'T RISK MY LIFE AND MY FAMILIES LIVES. THE DEALERSHIP CLAIMS THERE IS NOTHING WRONG WITH THE VEHICLE. :(

FRONT BRAKES ENGAGED WHILE DRIVING WITHOUT WARNING. REAR BRAKES OK. FRONT BRAKES OVERHEATED BEFORE I COULD SAFELY STOP. SMOKE FROM FRONT BRAKES EVIDENCED THE OVERHEATING. TOWED TO DEALERSHIP WHO COULD NOT DUPLICATE THE PROBLEM.

FAULTY RADAR SENSORS AND AUTOMATIC EMERGENCY BREAKING SYSTEM ISSUES TRANSMISSION PROBLEMS (E.G. HESITATION ON ACCELERATION, FAILURE TO ACCELERATE, JERKING, SHUDDERING, REVVING, SURGING, SLIPPING, ETC.) ENGINE PROBLEMS (E.G. LEAKS, ILLUMINATION OF THE CHECK ENGINE LIGHT, WHINING NOISE FROM THE ENGINE AREA, LOSS OF POWER, STALLING, ROUGH RUNNING, ETC.) ELECTRICAL PROBLEMS (E.G. FAILURE TO START, DOOR LOCKS MALFUNCTION, ILLUMINATION OF THE AIRBAG WARNING LIGHT, STEERING SYSTEM MALFUNCTIONS, BLUETOOTH, SCREEN MALFUNCTION ETC.) SUSPENSION PROBLEMS EXCESSIVE OIL CONSUMPTION STEERING SYSTEM PROBLEMS