2019 Audi Q7 Complaint Log

My car has experienced unintended automatic emergency braking while driving in active traffic with no obstruction present. This created a serious risk of a rear-end collision from vehicles behind. Prior to this, the car had ongoing alignment and steering issues beginning shortly after purchase. The car consistently pulls while driving and has required multiple repair attempts, including alignments and inspections of steering and suspension components. These repairs have not resolved the issue. The problem appears to be worsening. In addition to the unintended braking, the vehicle intermittently displays safety system warnings related to driver assistance features. The failure involves both mechanical and electronic systems, including steering alignment and automatic emergency braking. It's believed that incorrect alignment or suspension issues may be affecting sensor calibration and causing false collision detection. The car has been inspected multiple times by the dealership, but the issue has not been diagnosed or permanently repaired. The car's unsafe to operate due to unpredictable braking behavior. The warning signs that the car gives are “Traffic jam assist unavailable” and “Safety system malfunction” while driving.These warning messages and system malfunctions have been occurring intermittently since shortly after purchase in early 2025 and were previously reported to the dealership. The warnings continued after the incident and are documented with photos taken the following day. The safety systems appear to be unreliable and malfunctioning in real-time operation.

The starter in my Audi Q7 2019 failed and the car would not start. I was parked in my garage and manually had to put the car in neutral using the tool provided in the trunk and push the car out of the garage until a flatbed tow truck was able to take my car to the shop. If this happened elsewhere, I could have been stranded without the ability to start my car. My car was towed to a certified shop where they confirmed the failure and made the repair by installing a new starter.

Drive System malfunction code appeared while driving. Engine then shut off immediately. Had it towed to Audi dealership. Fuel Pump and Fuel Pump Module Codes reported in diagnostics check: codes P3044, P1158, and P0148. There is a NHTSA campaign number 22V516 (Audi recall number 20DR) that has been reported on this same issue with the fuel pump, however, my model 2019 is one year shy of the 2020 Q7 to 2021 affected vehicle range. Asking NHTSA to look into other repeated fuel pump issues for the same model vehicle, but for 2019 models. I have read of other 2019 model fuel pump complaints that match the 2020-2021 recall. The 2019 models need to be included in the investigation and recall.

Steering malfunction , stop car warning. On the road

While driving, the vehicle’s infotainment system suddenly froze and then rebooted on its own. During the reboot, the display was unavailable for several minutes, causing loss of access to navigation, vehicle status information, and warning messages while the vehicle was in motion. This occurred without warning and distracted the driver while driving, creating a potential safety risk.

Yesterday I bought a 2019 Audi Q7 and today I get a warning light stating my right parking lamp is defective. Upon checking the light I found that it was on and working. Upon researching the issue I found that there are numerous complaints on 2017 and 2018 models of the same vehicle, for the same issue. Dealership stating it is an entire right headlight replacement to the tune of over $ 2500.

Broken front springs at 60000 miles.

Driving down the road at 50 mph and warning light came on stating "Steering Malfunction" and lost all steering capacity and had difficultly safely exiting the traveled road to safe location. No steering and avoiding a rear collision due to unexpected breaking to handle car.

As always, my wife put her purse with the key in the purse in the front seat of the car while she was putting our (3) old grandchild in the care seat. as soon as my wife closed the back door all the doors locked, possibly our granddaughter hit the lock with her foot. The back doors only have a lock feature but not an unlock feature. My wife had to call the fire department to get the doors open. We live in Florida, if this was summer, there could have been a health risk to our grandchild. (1) why with the keys in the car would it lock (2) why isn't there a way to unlock the doors from the back seat? I went on line and it looks like others have had this same issue.

The contact owns a 2019 Audi Q7. The contact stated that while in reverse, the back-over prevention intermittently displayed a black screen. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact researched online and became aware of NHTSA Campaign Number: 25V900000 (Back Over Prevention); however, the VIN was not included. The manufacturer was not made aware of the issue. The failure mileage was approximately 138,000.

On my 2019 Audi Q7 anytime the headlights are activated either manually or automatically by the vehicle, it will pull up a "Right front parking light defective" error code. This code randomly showed up one day and has persisted ever since. Through research I have done on the issue it sounds like other 2017 Q7 models were also affected and recalled for this exact same issue. Clearly the issue is affecting later models as well that need to be included under the same recall. This issue puts my safety at risk by potentially limiting my visibility at night with a defective headlight.

02/04/2025 after work I was driving on local street in rush hours, suddenly the display panel popped out the warning message: Steering: malfunction! Please stop vehicle. Then I found out the wheel couldn't turn right or left any more. I turned on the emergency light immediately and moved my vehicle close to curb pending tow truck. Luckily it was raining evening, traffic was slow at 15~20 MPH, this incident didn't cause crash or injury but blocking the traffic more then one hour for the tow truck. If it happened on highway, I couldn't imagine what the serious fatal accident would be... After the Audi tech inspected, it was the electrical steering failed / the internal control died out--a defective parts.

When the vehicle is connected to a cell phone and reliant on Apple CarPlay for navigation support, the screen will freeze numerous times while in transit. This causes the driver to lose situational awareness. The natural impulse for most drivers is to try to remedy the issue while moving. Once the device is disconnected the application resets and loses the destination. This can happen while driving on a highway at a high rate of speed.

I am filing a complaint and request for a recall on 2019 Audi Q7's side marker light. This is 2019 Model Audi Q7.It has about 60K miles. I start getting a warning message pops up frequently saying "Right front side marker light faulty See owner's manual". Searching online it appears many user with same model years facing the same problem, but could be on the left side. Some say dealer will not cover the repair even with extended warranty. Repair cost ranges from $3000 to $5000. The part is around $30. Due to this What people would normally do is just disable the light with some diagnostic tools. This is against the safety requirement and extremely dangerous in my opinion. This is most likely manufacturer's faulty design or defects since it is so prevailing among car owners of same model. Please see some of the online posts by owners with this issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Both rear coil springs broke. Was not obvious when I was backing up. I heard a bang. I thought I hit something, but in fact I didn’t. I never knew what was wrong. The dealer reported that both rear springs were broken. He said it was a safety problem to keep it that way. The Audi dealer said it was a safety problem I think you should believe him. It is a safety problem. The car drove but I had to replace the springs cost thousands of dollars. Videos of spring at. [XXX] There was no crash. There was no heavy use. The spring simply broke the first one broke I believe at 55,000 miles and the second one at 76,000 miles. Everybody on the Internet seems to be having broken springs on Audi Q7 and Q5 models. And when they break, they’re no longer supported mechanic , as you can see from the photographs. One spring is supported in one way on the edge of the retain cup and one spring is pressing against some other component. It’s dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On October 9, I brought my 2019 Audi Q7 with approximately 79k miles to my dealership service department for an oil change and an inspection sticker. While in for the service, the dealership performed a multi-point inspection. During the inspection, the service technician found that both rear coils were broken off of the base. The technician recommended that these be replaced immediately and need immediate attention. The cost of the repair is over $3,000 and would then require an alignment and calibration, costing an additional over $500. I understand that these coils were recalled in later model Audi Q7's but not my year. Based upon this, it seems that the coils are defective and there should be additional recalls. There really is no reason for coils to break on a car that has such a large towing capacity (though I don't tow anything on the car and don't have a tow hitch). This is a safety issue for the car's performance and control.

At approximately 67,000 miles there was a loud bang and the passenger side rear coil spring was broken.

During high weather temperature the fuel lines pops off and leaks fuel everywhere.

Lane keeping assistance jerks car into turn lanes at highway speeds. Happens consistently on MN State Hwy 316. I usually disable it to prevent an accident.

On [XXX} Friday morning, I was driving at 35 mph on local road after existing from highway. Suddenly the screen displayed this message: Drive system malfunction. The car was totally broken down. I couldn't start the engine any more so I turned on hazard light and pulled over to the curb pending AAA rescue truck. Luckily it was not happened on highway. Otherwise the car could be wrecked to cause fatal accident. It was the first time since I had this brand new Audi Q7 in November 2019 running 26,600 miles. After Audi certified tech inspected, he concluded the fuel pump defective and needed to replace a new one for $3000+. Here is the link the tech completed his walkaround video [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Both rear spring have broke with a clean break. I would not have noticed except for the piece of spring laying on my garage floor. Seems to be a known issue with Audi 2013-2019

Faulty fuel sensor. Sensor showing low fuel warning while the tank is full

1. Steering malfunction, yes. 2. In the course of driving on [XXX] through a mountain pass in Colorado with snow and poor driving conditions, the steering mechanism on the vehicle failed resulting in not being able to maneuver the vehicle out of the lane or off the road safely. If this happened while other vehicles were in front/behind or to the side of us, or if this would have happened in another mountain road without emergency curbing/exits - we could have easily been killed. 3. The vehicle is at the Audi Denver dealership (had to be towed) and they confirmed the code "Steering: malfunction! Please stop vehicle" that displayed on the panel. 4. No, tried to call Audi but there was a 2 hour wait to talk to someone and even then, not sure I would have reached anyone that could have helped. 5. Warning message "Steering: malfunction! Please stop vehicle" displayed with red steering wheel icon and exclamation mark. No other warning or sign of failure. This is the problem, driving at highway speed, get a steering malfunction warning, can't steer or control the vehicle - have to stop "safely". This could have been catastrophic. In any other vehicle if rack/pinon slips or power steering fluid fails, you can still manage to steer and avoid collision, this Audi under these conditions gave no such option. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Motor mount is leaking hydraulic fluid. Available for inspection. At around 69,000 miles this was found by an independent service center. Motor mount must be replaced. There was no knowledge other than vehicle shaking. No lights. It was detected by other issues and codes being ran.

On [XXX] we were parking the car in the lot at [XXX] , when the car suddenly accelerated despite my foot being on the brake and crashed into a storefront. The fireman said the airbags deploy code was issues but the airbag never deployed, and the automatic emergency braking did not stop the car. It seemed as though the transmission was switched, but we had not touched the gas. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The auto brake suddenly braked hard and it was scary. The car reported a collision warning red light for a few seconds. Luckily, there was no car close behind me. While I was driving at about 70 miles per hour on the highway, there was no car in front of me to worry about. There was probably a car driving in the next lane. After the sudden brake, everything seemed to be back to normal. This type of sudden auto brake happened once in late 2019, on a local drive, I thought it was a falling leaf or something. But this time on the highway, there was nothing in front the car.

In the first 10K miles the motherboard had to be replaced. Then the volume dial twice. Then the fuel sensor broke and because of its placement the entire gas tank had to be replaced. Next up at 45K the Medtronic (brains of the transmission had to be replaced and then the differential was having problems and they were debating working on it. I went to sell it at 48K miles before the warranty expired and during the inspection it was noted the two engine mounts were leaking and needed to be replaced. After I sold it to an Audi dealer, different than the Audi dealer I had purchased the car from and where I had all the warranty work done, I found out the CARFAX report showed NONE of the repairs made by the original Audi dealer to the car. Seems fradulent to me by the original Audi dealership who did all the major repairs.

Rear coil springs broke after just 60,000 miles. Audi refused to cover but dealer said this is very common. Vehicle stability affected. After my 42 years in automotive industry as a supplier my bet is these springs are made in China and supplier is cheating on material specifications and Audi must know.

Seat belts are fraying. The seatbelt in the second row on the driver side cannot be used because it has frayed and the tear is halfway through the width of the seat belt. The same issue is developing in the 3rd row on the passenger side. Audi is trying to charge us $1700 to replace the seatbelt in the second row alone.

Filling up the tank registers only half a tank. It seems similar to this recall which wasn't for my car's year. NHTSA campaign number: 22V155

At 50k miles, in July 2023, I was told by the dealer, Audi, that the rear spring mounts were corroding, and it was not covered by warranty. Everything I have read about spring mounts is that they are not considered a wear and tear part, and should not deteriorate. But I paid about $2,000 for the repair. Now, 11 months later, one spring coil itself has broken, and despite the warranty since it was last replaced less than a year ago, Audi will not honor the warranty at all, because it was the spring mounts and not the springs themselves that were replaced. However, it is the same job to repair, and so I am forced to pay for the same amount of labor again. This seems criminal given the parts are interdependent and the job takes an equal amount of time. I don’t understand why the coils weren’t replaced initially, as I now have to pay for the project to essentially be redone. Yes, it is a safety issue. Was not inspected by police but it was by the manufacturer. There haven’t been any warning indicators in the vehicle.

2019 Audi Q7 rear spring broke despite having only 28,000 miles. I heard a loud banging noise when driving on highway which I initially thought was a loose exhaust pipe. Took it to a service center which diagnosed a broken rear spring with high risk of tire puncture. Never driven off road or with heavy loads (heaviest thing in trunk has been my 50 lb dog). Vehicle was only 3 months out of 36 month warranty when this happened. Local Audi dealer and Audi USA failed to stand behind this repair which cost me over $2000 to fix at an independent garage. Online search noted other Audi Q7 with similar problems.

Rear passenger side coil spring failed during vehicle operation. Vehicle has only 61,000 miles and has never seen any heavy duty including trailering anything.

The component that failed was the fuel level sender. The attachment shows that I had it repaired by Audi. They found low static resistance which is the same issue they recalled 46,000 other vehicles for including 2019, just not Q7. The car is available for inspection. My safety was put at risk because the gas and did not work on the safety of others was put at risk because I could have run out of gas anywhere and it anytime. You took over a month to get an appointment. The issue has been corrected in June 2023. Audi was the only one that inspected the vehicle. There was one warning when it failed. .

Backup camera malfunctions, often turns blank or fails to activate

I have been told that I have a fuel rail leak, which can cause a fire in the engine compartment. This is the same as NHTSA Campaign Number 19V035000, but that campaign only covers model years 2016-2018 for the Audi Q7. This same issue has surfaced with my 2019 Q7.

The contact owns a 2019 Audi Q7. The contact stated that while operating the vehicle the message “emergency vehicle malfunction" displayed and the vehicle began to sputter and hesitate before stalling. The vehicle was towed to the local dealer who diagnosed that the fuel pump had failed and needed to be replaced. The fuel pump was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 51,000.

under 60k miles and have a coolant pump leak/failure due to a faulty bearing with excess movement.

The Sun Roof exploded with no signs on anything hitting it. I just exploded AS i was driving in the open. Seems like defective glass..

At 49,520 miles, dealer reported that tires were "chopped on inner edge and waring on outer edge". Tread depth was reported as 7/32 on front, and 6/32 on back. The Goodyear Eagle Sport run flat tires, 285/45-20, are commonly complained about on the Audit Q7 for poor wear patterns. It is notable that Audi does not recommend or include tire rotations in the every 10k mile maintenance services, which we pre-paid for. Tire rotations, it seems, is the only thing that can minimize the poor wear patterns. Tires are always kept properly inflated, and car is driven gently. Alignment is within specification. More than a little ticked off that the OEM tires do not perform adequately throughout the life of the tread. This is a known problem area, per the internet.

With 49,520 miles, low coolant warning came on during vehicle start up. Periodic checks had not revealed a drop in coolant. Added coolant to minimum line, and drove to dealer for 50k mile servicing. Water pump had failed! Good thing it was under warranty. Replaced at no cost. It would have been a $1500 repair otherwise. Water pumps should not fail at 50k miles, not on a car this expensive. Audi had a massive recall on earlier model years of this car - it appears the current design is no better.

The problem occurs when making a left-hand turn. I'm in the left-hand turn lane waiting for oncoming traffic to clear. When it is clear, I proceed with my left-hand turn. After a short distance, the Forward Collision Warning indicator flashes, the brakes are applied very hard, and the car stalls. I am often left in the oncoming lane, with a stalled car. I have to put it in park, start it then put it into drive to move forward again. This takes a bit of time. This is 1) very startling, 2) makes it likely for me to be rear-ended, and 3) my car can easily be hit head-on by a car in the oncoming lane. I luckily have not been in an accident yet. This has occurred at least 5 times, with one additional time, the indicator and brakes being applied but the car did not stall. The dealer has been notified twice about this problem, and says there is no known solution they know about. This is a very serious problem. In all instances, there are NO cars in sight in the oncoming lanes. These are all false alarms. The fact that there has not been a read-end collision yet is very surprising.

WHILE OVERTAKING ANOTHER CAR ON A 2 LANE ROAD UNDER HIGH ACCELERATION (90 MPH) IT APPEARED THAT ALL ELECTRONIC SYSTEMS IN THE CAR FAILED. THE DISPLAY SHOWED SEVERAL SYSTEMS FAILING AFTER ANOTHER AND BEEPING INDICATORS WERE HEARD. THE POWER BREAKING FAILED, ONLY NON-POWER ASSISTED BREAKING, POWER STEERING FAILED AND THE ENGINE STALLED DURING THE TIME WHILE OVERTAKING ANOTHER CAR. I COULD STILL OVERTAKE THE OTHER VEHICLE AND WAS ABLE STOP THE CAR ON THE SIDE OF THE ROAD. WHEN PARKING I SHUT OFF THE IGNITION, STARTED AND WAS ABLE TO CONTINUE. THE SAME ISSUE HAPPENED LATER ON THAT DAY. THEN AFTER THAT EVENT THE SOS MALFUCTION WARNING CAME ON AS WELL AS THE ENGINE ORANGE LED (SEE PICTURE). THIS HAD NO DIRECT EFFECT ON DRIVING AND THIS WARNING STAYED ON FOR ABOUT A WEEK. SUDDENLY THAT WARNING DISAPPEARED.

BOTH FRONT TIRES AT 19,600 MILES HAVE TREAD PEALING OFF THE TIRE. THIS IS OCCURRING ACROSS THE WHOLE TREAD OF THE FRONT TIRES .FROM THE INSIDE TO THE OUTSIDE OF BOTH TIRES.THE REAR TIRES LOOK LIKE NEW. THE FRONT TIRES TREAD DEPTH INDICATERS SHOW THE TIRE TO BE EVENLY WORN ACROSS EACH FRONT TIRE. AUDI SAID THERE WAS A TSB CONCERNING THE TIRE WEAR OF THE FRONT TIRES AND I WOULD HAVE TO PAY FOR NEW REPLACEMENT TIRES AND ALIGNMENT.THERE WERE SOME SHEETS OF RUBBER SLOUGHING OFF THE TIRES AS THOUGH THEY BEING TORN FROM THE TIRES

MY 2019 AUDI Q7 HAS NOW GONE THROUGH 4 WINSHIELDS IN 2 YEARS. I DRIVE AN EXPRESSWAY TO WORK AND HAVE NEVER HAD A CRACK ON ANY CAR BEFORE. I HAVE READ INTO THIS AND OTHER AUDI Q7 OWNERS ARE COMPLAINING OF THE SAME PROBLEM. THE WINDSHIELD IS NEARLY $2000 TO REPLACE. I HAVE APPEALED TO AUDI, THEY DENY A PROBLEM. PEOPLE CAN'T JUST KEEP PAYING FOR THESE BRITTLE WINDSCREENS ON CARS. EVERY TIME SOMETHING TOUCHES THE SCREEN, IT CRACKS OR CHIPS. I HAVE INCLUDED A PDF OF CLAIMS, EMAILS AND PHOTOS OF SOME OF THE OVER 20 CRACKS I HAVE HAD.

FORWARD COLLISION ENGAGED ON A HIGHWAY WITH NO OTHER VEHICLES OR OBSTACLES NEAR. BRAKES SLAMMED ON, AND VEHICLE CAME TO A COMPLETE STOP IN THE ROADWAY.

MY SON DRIVING AT LOW SPEED COULD NOT MAINTAIN CONTROL OF THE VEHICLE TO AVOID HITTING THE GUARD RAIL COMING OFF A HIGHWAY. IT WAS LIKE HE HYDROPLANED WITHOUT A PUDDLE IN EXISTENCE.

WHILE TURNING ONTO AN EXIT RAMP FROM THE HIGHWAY AT A LOW SPEED, MY SON SAID THE STEERING WHEEL SUDDENLY LOCKED UP (IT STIFFENED TO THE POINT OF NO MOVEMENT) AND HE COULDN'T TURN THE WHEEL AND CRASHED INTO A GUARD RAIL.*DT CONSUMER WOULD LIKE TO DISREGARD THE REPORT.*JB

BEGINNING AT 1,700 MILES (HAPPENED THREE TIMES), THEN AGAIN JUST TWO DAYS AGO AT 4,700 MILES, JUST AFTER STARTING THE CAR, THE ELECTRONIC WANING MESSAGES AND LIGHTS ON DASH WENT CRAZY. THE FOLLOWING MESSAGES APPEARED IN A ROTATING SEQUENCE (1) SAFETY SYSTEM MALFUNCTION (2) TIRE PRESSURE MALFUNCTION (3) TRANSMISSION MALFUNCTION (4) DRIVE SYSTEM MALFUNCTION (5) ADAPTIVE LIGHT MALFUNCTION (6) BRAKES MALFUNCTION - STOP VEHICLE SAFELY (7) AUDI PRE SENSE CURRENTLY LIMITED (8) STABILIZATION CONTROL ESC MALFUNCTION. IN ADDITION, THE POWER STEERING STOPPED WORKING FOR 5-10 SECONDS WHILE ATTEMPTING TO DRIVE AT LOW SPEED. THE MESSAGES APPEARED FIRST WHILE STATIONARY, BUT CONTINUED WHILE DRIVING AT LOW AND HIGHWAY SPEEDS. EACH TIME, OVER THE COURSE OF 24 HOURS, THE WARNINGS LIGHTS AND MESSAGES WENT BACK TO NORMAL.

VEHICLE STABILITY WHILE DRIVING ON AUTOMATIC DRIVING /LANE KEEPING SYSTEM FAILED 3 TIMES ALMOST CAUSING VEHICLE TO LOOSE CONTROL AND CRASH. ON 4 OTHER OCCASIONS THE VEHICLES LANE KEEPING FAILED TO KEEP BETWEEN LANES AND INSTEAD VEAR VEHICLE IN DIFFERENT STEERING DIRECTIONS, FORCING ME TO PULL AGAINST THE STEARING WHEEL TO GO BACK STRAIGHT. AUDI AMERICA AND LOCAL DEALER CONTINUE TO SAY EVERYTHING IS OK BUT ON ALL THREE OCCASIONS I HAD WITNESSES IN MY CAR.