2002 BMW 3 Series Air Bags & Restraints Problems

I brought my 325ci into BMW Buena Park to have an airbag recall completed. There were no issues prior to dropping the car off at dealership but when the car was returned the airbag system light was on and was filled with error codes. I returned the car to the dealer and they cleared the codes but on my way home the dash light returned and faults were present after taking to 2 independent specialists. I returned to the dealer and spoke to service manager who said they would review and let me know their findings. They never responded and left me with a car that is now unsafe to drive. I believe this is the result of poor workmanship in addressing an NHTSA recall and has turned a potential safety concern into a real one. I have contacted BMW USA about this as well.

2002 BMW 325 I. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. THE CONSUMER STATED THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE RECALL REPAIR WAS COMPLETED. THE DEALER AND MANUFACTURER STATED THE CONSUMER WOULD BE RESPONSIBLE FOR ANY REMAINING EXPENSES.THE VEHICLE'S WARRANTY HAS EXPIRED.

Air bags deployed after collision, vehicle has been released from Falcon Towing 15600 S Main St, Gardena, CA 90248 to Automobile Club for inspection. Injuries sustained from airbag deploying include, but are not limited to, lacerations, abrasions, bruising as a broken rib and collapsed lung.

I got a notice in the mail for an airbag recall. I called the number (877-225-0472) in early December. I was told to call Fremont BMW (510-360-5902) The first question they asked was: Did you buy your vehicle from us? I told them that the car is not currently registered. They told me to schedule a tow on my mobile phone. I don't have a mobile phone. The notice said that some of the dealers have mobile service where they come to your house. They said they would get back to me. That was over a month ago. I don't think BMW is taking this recall seriously.

The contact owns a 2002 BMW 325XI. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 20V018000 (Air Bags). The contact stated that approximately 7-months after the repair, the air bag warning light illuminated. The contact took the vehicle back to the dealer where a diagnostic test showed that a wire from the A-pillar connector to side air bags had high resistance. The dealer stated that the repair was not covered under the recall. The contact was provided an estimate for the repair. The contact stated that several days later the air bag warning light disappeared without the repair being performed. The manufacturer was notified of the failure and referred her to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was 44,743.

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V018000 (AIR BAGS) HOWEVER, SHORTLY AFTER THE RECALL REPAIR WAS PERFORMED, THE AIR BAGS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BMW OF ONTARIO (1350 AUTO CENTER DR, ONTARIO, CA 91761; (909) 402-3052) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000.

WHEN PUTTING ON SEATBELT ON BOTH DRIVER AND PASSENGER SIDE THE SEATBELT WILL GO IN AND MOMENTS LATER DURING DRIVING IT WILL UNCLIQUE AND COME OFF THIS HAPPENS EVERY ONCE IN A WHILE NOT ALL THE TIME. JUST HAPPENS WHILE THE VEHICLE IS IN MOTION AND STATIONARY MOSTLY WHILE THE VEHICLE IS STATIONARY. YOU CAN HEAR IT CLICK AND SOMETIMES I EVEN PULL IT TO MAKE SURE IT IS CLICKED IN BECAUSE OF THIS PROBLEM AND SOMETIMES AFTER I DO THAT IT WILL UNCLICK, IT HAPPENS MOSTLY ON THE DRIVER SIDE BUT EVERY ONCE IN A WHILE ON THE PASSENGER SIDE NOT KNOW IF THIS HAPPENS IN THE REAR SEAT BELTS.

I HAVE MADE SEVERAL APPOINTMENTS WITH SWICKLEY PA DEALERSHIP TO FIX THE PROBLEM WITH NO SUCCESS. THEY NEVER SHOW UP OR CALL TO CANCEL .THEY SET UP 3 RENTAL CAR DELIVERY DAYS NEVER CAME. I'VE BEEN DEALING WITH THIS PROBLEM FOR ABOUT A YEAR NOW. I'VE EVEN SAID DON'T WORRY ABOUT RENTAL JUS TO HURRY AND GET DONE AND THEY STILL DON'T COME. I'VE CALLED OFF FOR THIS SEVERAL TIMES AND STILL IT'S NOT DONE. SINCE I'VE BEEN FIRED BECAUSE OF THIS AND STILL NOT FIXED. THE LAST TIME I CALLED THE SHOCKLEY DEALERSHIP SAID NOW THEY WON'T DO IT BECAUSE I'M UNHAPPY WITH THERE SERVICE. I REALLY WOULD LIKE THE PROBLEM REMEDY BEFORE SOMEONE GETS HURT FROM THE RECALL. I AM A SINGLE FATHER OF 2 AND I REALLY CAN'T AFFORD FOR ME OR KIDS TO B INJURED IN AUTOMOBILE ACCIDENT FROM INSIDE THE CAR. A SMALL ACCIDENT CAN CAUSE SERIOUS DAMAGE FROM WHAT I UNDERSTAND. I AM GOING TO TRY TO CONTACT BETTER BUSINESS BUREAU NEXT

ON SEPTEMBER 7, 2018 I LEND MY CAR TO MY SON SO HE COULD RUN SOME SCHOOL RELATED ERRANDS HE NEEDED TO ATTEND TO. THAT DAY HE HAD ALSO TAKEN MY DAUGHTER WITH HIM AS THEY WERE GOING TO HAVE LUNCH AFTER HE HAD FINISHED ALL OF THE ERRANDS HE HAD TO DO FOR THAT DAY. AROUND 3:10 P.M. MY SON GOT INTO AN ACCIDENT WHICH HAD CAUSED BOTH FRONT AIRBAGS TO DEPLOY. SOON AFTER THE ACCIDENT A NOTICEABLE CUT WAS NOTICED ON MY DAUGHTER LEFT CHEEK WHICH WAS CAUSED FROM THE AIR BAG DEPLOYMENT.

TL* THE CONTACT OWNED A 2002 BMW 325CI. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE MAKING A LEFT TURN, THE CONTACT'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER OF THE CONTACT'S VEHICLE SUSTAINED BRUISES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE DRIVER OF THE OTHER VEHICLE WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR THE AIR BAG FAILURE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

2002 325 I. CONSUMER WRITES IN REGARDS TO AIR BAG SAFETY RECALL. CONSUMER STATES THAT THEY WERE NEVER NOTIFIED OF RECALL. *LD *JS *JS

TAKATA RECALL--RECEIVED INFORMATION THAT MY AIRBAGS ARE ELIGIBLE FOR RECALL AS OF A 2014 AND 2015 NOTICE FOR PASSENGER AND DRIVER AIRBAGS. RECEIVED NOTIFICATION ON 10/31/2017 OF THE RECALL.

I'VE GOTTEN NOTICE'S IN THE PAST ABOUT MY AIR BAGS, AND EACH TIME I HAVE TRIED TO MAKE APPOINTMENTS TO GET THIS MATTER TAKEN CARE OF I'VE NEVER GOTTEN AN RESPONSE.HOW CAN I GET THIS MATTER TAKEN CARE OF WHEN I CAN'T GET CONFIRMATION OF SERVICE AVAILABLE OR LOANER VEHICLE IF IT IS GOING TO TAKE MORE THAN AN FEW HOUR'S. MY SRS LIGHT STAYS ON AT ALL TIMES

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 BMW 325I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V172000 (AIR BAGS) AND 15V318000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BMW SEATTLE, 1002 AIRPORT WAY S, SEATTLE, WA 98134 (206) 829-5004) WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL. BMW OF FAIRFAX, VIRGINIA REPLACED ONLY ONE OF TWO BAGS RECALLED, EVEN THOUGH THE APPOINTMENT AND WORK ORDER SAID TO REPLACE BOTH AIR BAGS. THEY THEN SAID THE JOB HAS BEEN COMPLETED. HOWEVER, THE PASSENGER SIDE AIRBAG HAD NOT BEEN REPLACED. WERE IT NOT FOR MY SUBSEQUENT CAREFUL REVIEW OF THE INVOICE AND FOLLOW UP QUESTIONING WITH THE DEALER, I NEVER WOULD HAVE KNOWN I STILL HAD A DEFECTIVE AIR BAG. I SENT DETAILED EMAIL QUESTIONS TO THE SERVICE MANAGER AND HAVE NOT HAD A RESPONSE.

"TAKATA RECALL" BMW DOES NOT APPEAR TO TAKE THIS RECALL SERIOUS. I CALLED # ON HUGH GLOSSY POSTCARD, SPENT OVER 10 MIN --- NO HUMAN. CALLED NATIONAL # THEY SAID THEY COULD FORWARD ME TO LOCAL # (BACK WHERE I STARTED.) GOT RETURN CALL TOLD HER I NEEDED 4 PM APPOINT. OH NOW THEY ONLY HA APPOINTS TIL 1:30. THIS BMW LOCATION DOES NOT CARE ABOUT "URGENT RECALL NOTICE" TALKED TO A GUY (HIGHER UP) . WHEN I INSISTED I NEEDED 4 PM APPOINT HE HUNG UP!

2002 BMW 3 SERIES. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS REPAIRED AND REQUESTED INFORMATION ABOUT ANY ADDTIONAL RECALLS. *JS

JUST TOOK MY 2002 BMW IN TO REPLACE DEFECTIVE AIRBAGS. BMW STERLING, VA WANTED $1611.05 TO REPLACE AIRBAG CONTROL UNIT/SID. DID NOT PAY THEM... THIS SHOULD BE LOOKED INTO IMMEDIATELY... THEY ARE RIPPING PEOPLE OFF. THEY REPLACED THE AIRBAGS AND YOU HAVE A LIGHT ON - SO ARE THEY FUNCTIONAL OR NOT... THEY ARE RIPPING PEOPLE OFF... [XXX] [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* THE CONTACT OWNS A 2002 BMW 330XI. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V172000 (AIR BAGS) AND 15V318000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AIRBAG LIGHT STILL ON IN DASH EVEN AFTER DRIVER SIDE AIRBAG WAS REPLACED BY DEALER, DURING RECALL.