2014 BMW X1 Complaint Log

TL* THE CONTACT OWNS A 2014 BMW X1. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE VEHICLE STARTED TO EXPERIENCE FAILURES WITH THE ELECTRONIC PANELS AND GAUGES. THE CONTACT WAS UNABLE TO CONTROL THE WINDOW AND DOOR BUTTONS HOWEVER, THE CONTACT WAS ABLE TO OPEN THE DOOR MANUALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V087000 (ELECTRICAL SYSTEM) AND 20V017000 (AIR BAGS), HOWEVER THE VIN WAS NOT INCLUDED. THE CONTACT TRIED MULTIPLE TIMES TO CONTACT BMW OF SAN FRANCISCO LOCATED AT 1675 HOWARD ST, SAN FRANCISCO, CA 94103 (628) 235-1200 BUT UNABLE TO SPEAK TO A REPRESENTATIVE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 146,000.

I HAVE BEEN ALERTED BY THE DEALER (BMW) THAT THE TIMING CHAIN ON THE VEHICLE IS COMING LOOSE. THE VEHICLE HAS LESS THAN 100,000 MILES, IS SIX (6) YEARS OLD AND AVERAGES >14,000 MILES PER YEAR. IT HAS HAD NO OTHER MAINTENANCE ISSUES EXCEPT A THERMOSTAT, WHICH WAS REPLACED TWICE AT COST TO THE MANUFACTURER. I WAS INFORMED THAT BMW PROVIDED A WARRANTY OF 7-YEARS/70,000 MILES ON THE TIMING CHAIN, HOWEVER THE CAR IN QUESTION HAS SURPASSED THE MILEAGE CONSTRAINTS. I WENT ONLINE TO RESEARCH AND HAVE NOTICED HUNDREDS OF COMPLAINTS BY OTHER BMW OWNERS THAT THE N20 ENGINE INSTALLED IN A FEW DIFFERENT MODELS ARE HAVING THE SAME ISSUE---MEANING THAT BMW IS AWARE OF THIS DEFECT, BUT IS NOT INFORMING CONSUMERS, AND INSTEAD, PASSING ALONG THE COST AND POTENTIAL HARM. *TR

MY CAR SMELLS LIKE MOLD AND I HAVE NOT BEEN ABLE TO ISOLATE THE ISSUE TO REMOVE THE SMELL. I AM CONCERNED IT POSES A SERIOUS HEALTH RISK IF MOLD IS GROWING. THERE IS NOT WATER IN THE VEHICLE AS I HAVE CHECKED THE FLOOR BOARDS AND CUSHIONS. I HAVE ALSO REPLACED THE A/C FILTER AND CHECKED THE WATER DRAINS FOR THE SUN ROOF. ALL SEEM TO BE WORKING CORRECTLY.