2020 BMW X3 Complaint Log

It has come to my attention that liquid from the Positive Crankcase Ventilation (PCV) system may leak onto the water pump electrical connector. This condition can lead to an electrical short circuit and, in rare cases, may increase the risk of a vehicle fire. This issue presents a serious safety concern for vehicle owners and others on the road. A failure of this nature, especially one that carries a fire risk, warrants immediate review and corrective action. I respectfully request that NHTSA investigate this matter and determine whether a safety recall is necessary to address this defect. The dealership noticed the leak beginning at the weep hole of the waterpump. No incident occurred this is for preventive measures and review for recall and reimbursement

The heated seat element had a runway incident that caused the seat to smoke and burn a hole through multiple layers and ultimately damaging the airbag sensor mat disabling the passenger airbag system

I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating oil pressure. Field failures are increasingly being reported in which this internal component fractures, resulting in sudden loss or instability of engine oil pressure. The failure frequently occurs during cold-start operation in low ambient temperatures. When the component fails, oil pressure regulation becomes erratic or is lost entirely. In many cases, drivers receive little or no actionable warning prior to engine damage or vehicle disablement. Reported precursor symptoms include inability to electronically measure engine oil level, abnormal oil pressure behavior, or sudden drivetrain malfunction warnings. Failures may rapidly progress to engine shutdown or severe mechanical damage caused by oil starvation. Loss of lubrication can cause the vehicle to become disabled without warning while driving or shortly after startup. This creates a safety hazard, particularly when vehicles become immobilized in active traffic or during winter conditions the cold is when they fail the most, where occupants may be exposed to freezing temperatures while awaiting assistance. Replacement of the oil pump requires extensive disassembly of the vehicle and repairs commonly exceed $6,000–$8,000 for just the pump, assuming the motor is unharmed. Owners are currently unable to determine whether their vehicles contain the original thermoplastic oil pump design or a later revised version utilizing metal internal components, as VIN-based parts information now identifies updated components in the car even when no replacement has occurred and the old components are actually in the car. Also, BMW has actively removed the plastic part number out of all dealer networks as well. They are aware.

The contact owns a 2020 BMW X3. The contact stated that while her son was using the rear passenger's side seat belt, the contact became aware that the seat belt was fraying. The vehicle was taken to the dealer and was provided an estimate for the seat belt replacement. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.

I am submitting a formal safety complaint regarding a defect in my 2020 BMW X3 that has resulted in the failure of a critical emergency safety system. The vehicle displayed an error message indicating an “Emergency Call System Malfunction.” I brought the vehicle to BMW of Murrieta on March 30, 2026, for diagnosis and repair. Upon inspection, the service center determined that the Telematic Control Unit (TCU) had sustained water damage. This damage was attributed to water intrusion originating from the vehicle’s shark fin antenna. This is a known issue documented by BMW in internal Service Information Bulletin SIB 65 12 22 (dated October 5, 2022). Despite acknowledgment of this known defect, BMW declined to cover the repair costs for both the antenna-related water intrusion and the resulting damage to the TCU. This failure presents a significant safety hazard. The emergency call system is designed to automatically notify emergency services in the event of a collision. With this system inoperable, occupants may be unable to receive timely emergency assistance, increasing the risk of serious injury or death. Given that BMW is aware of this defect and its potential to disable a critical safety feature, I believe this issue warrants further investigation and should be considered for a mandatory safety recall.

Due to a TSB (SIB 65 12 22) wherein the roof antennae leaks water and causes a short in the telemetry module, the car does not have pedestrian warning, navigation or backup camera / cross traffic warning. The car is drivable, but compromised from a safety perspective.

We had an oil pump failure that was because the part was plastic, not metal.

I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating oil pressure. Field failures are increasingly being reported in which this internal component fractures, resulting in sudden loss or instability of engine oil pressure. The failure frequently occurs during cold-start operation in low ambient temperatures. When the component fails, oil pressure regulation becomes erratic or is lost entirely. In many cases, drivers receive little or no actionable warning prior to engine damage or vehicle disablement. Reported precursor symptoms include inability to electronically measure engine oil level, abnormal oil pressure behavior, or sudden drivetrain malfunction warnings. Failures may rapidly progress to engine shutdown or severe mechanical damage caused by oil starvation. Loss of lubrication can cause the vehicle to become disabled without warning while driving or shortly after startup. This creates a safety hazard, particularly when vehicles become immobilized in active traffic or during winter conditions where occupants may be exposed to freezing temperatures while awaiting assistance. Replacement of the oil pump requires extensive disassembly of the vehicle and repairs commonly exceed $6,000–$8,000 when engine damage occurs. Owners are currently unable to determine whether their vehicles contain the original thermoplastic oil pump design or a later revised version utilizing metal internal components, as VIN-based parts information now identifies updated components even when no replacement has occurred. Failures have been reported across multiple production years, and affected vehicle population boundaries remain unclear.

I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating oil pressure. Field failures are increasingly being reported in which this internal component fractures, resulting in sudden loss or instability of engine oil pressure. The failure frequently occurs during cold-start operation in low ambient temperatures. When the component fails, oil pressure regulation becomes erratic or is lost entirely. In many cases, drivers receive little or no actionable warning prior to engine damage or vehicle disablement. Reported precursor symptoms include inability to electronically measure engine oil level, abnormal oil pressure behavior, or sudden drivetrain malfunction warnings. Failures may rapidly progress to engine shutdown or severe mechanical damage caused by oil starvation. Loss of lubrication can cause the vehicle to become disabled without warning while driving or shortly after startup. This creates a safety hazard, particularly when vehicles become immobilized in active traffic or during winter conditions the cold is when they fail the most, where occupants may be exposed to freezing temperatures while awaiting assistance. Replacement of the oil pump requires extensive disassembly of the vehicle and repairs commonly exceed $6,000–$8,000 for just the pump, assuming the motor is unharmed. Owners are currently unable to determine whether their vehicles contain the original thermoplastic oil pump design or a later revised version utilizing metal internal components, as VIN-based parts information now identifies updated components in the car even when no replacement has occurred and the old components are actually in the car. Also, BMW has actively removed the plastic part number out of all dealer networks as well. A recall should happen

Oil pump failures have been reported across multiple production years, and affected vehicle population boundaries remain unclear. Because this condition can result in sudden vehicle disablement without adequate warning especially in the cold, I believe this issue warrants investigation as a potential safety-related defect. Loss of lubrication can cause the vehicle to become disabled without warning while driving or shortly after startup. This creates a safety hazard, particularly when vehicles become immobilized in active traffic or during winter conditions the cold is when they fail the most, where occupants may be exposed to freezing temperatures while awaiting assistance.

The contact owns a 2020 BMW X3. The contact stated that while driving approximately 45 MPH, the vehicle began to shake with the message, "Pull Over Engine Oil Pressure Low Pull Over Stop Driving to Avoid Engine Failure". The contact immediately pulled over to the side of the road, inspected the vehicle, and became aware there was no issue with the oil. The vehicle was towed to a certified mechanic, who diagnosed the vehicle and determined that the oil pump was defective due to the oil pump being manufactured with plastic. The mechanic confirmed it was a known issue, and the oil pumps were changed to a metal material to avoid the failure. The dealer was contacted, and the new metal pump part, PN: 11418646454, was ordered. The vehicle was scheduled to be repaired. The manufacturer was informed of the failure and informed the contact that the vehicle was purchased at a dealer not associated with BMW, and the cost of the repair would not be covered. The failure mileage was approximately 60,000.

70-80k mileage the oil filter housing gushed coolant fluid. Replacement at dealership quoted at $4,000. Dealership indicated they replace part with current part and do not upgrade to an all aluminum to prevent future problems. Employee also stated they are seeing more of these issues of late. The housing has plastic components that fail easily. There was a 2020 bulletin warning of similar failures for this type of engine and vehicle but BMW has not issued a recall. If this draining of coolant is not detected early enough, the engine could overheat and fail, creating a traffic hazard and safety concern to passengers. Local certified mechanics quoted $2,500 for replacement using an aluminum part. These two quotes were from different mechanics and were based on phone conversation, so additional charges may have applied once they began work.they both opined if part is not replaced with aluminum, the part will fail again prematurely. There is a recently filed class action lawsuit in New Jersey.

Component Failed: Engine starter relay and starter motor assembly. The vehicle stalled in traffic and ignited upon a restart attempt. The vehicle is a total loss, currently held by [Insurance Co] at [Location/Lot #], and is available for inspection. Safety Risk: The driver’s life was at immediate risk. The vehicle stalled in active traffic, creating a collision hazard, followed by a rapid, uncontrollable engine fire. The driver suffered smoke inhalation and severe trauma while escaping. A delayed exit would have been fatal. Confirmed by Dealer: The failure mirrors the defect pattern in Recall 25V-636 (Starter Relay Corrosion). While the fire prevents reproduction, the vehicle had a consistent service history with no prior electrical issues. Inspected By: The vehicle was inspected by [Insurance Co] and declared a total loss. [Optional: The Fire Dept. responded under Report #[Number]]. BMW was formally notified via demand letter on [Date]. Warning Lamps/Symptoms: No prior warnings. The failure was acute. A "Drivetrain Malfunction" message appeared seconds before the stall. Smoke and flames appeared immediately upon the attempted restart.

My 2020 BMW X3 (VIN: [XXX] ) is subject to NHTSA Recall 25V636 (urgent fire risk when parked). The remedy is not yet available for my VIN, and my dealer has only given verbal assurances with no written confirmation of repair availability. I am unable to safely park the vehicle per recall instructions. I request NHTSA assistance to ensure BMW provides a loaner, rental, or other mitigation until the recall repair can be completed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, parts to do the recall repair were not yet available. The dealer was contacted; however, the parts were still not yet available. The manufacturer was not contacted. The contact had not experienced a failure.

What component or system failed or malfunctioned, and is it available for inspection upon request? The variable displacement oil pump contains a plastic (Duoplex) internal adjusting ring/vane carrier that is known to become brittle and shatter. Status: While the pump has not yet suffered a total mechanical collapse, it is a documented inherent defect. The manufacturer (BMW) has already superseded this part (Original #11418646454 or ...453) with a reinforced metal version (Part #11419895359), admitting the original material was insufficient for the engine's lifespan. How was your safety or the safety of others put at risk? Risk: The failure mode is sudden and unpredictable. If the plastic ring shatters while driving, it can lead to an instantaneous loss of oil pressure, causing the engine to seize or stall at highway speeds. This creates an immediate risk of: Loss of power steering and braking assist in traffic. Potential rear-wheel lockup (in RWD/Manual configurations) leading to loss of vehicle control. Catastrophic engine failure in the middle of active traffic, requiring an emergency maneuver. Has the problem been reproduced or confirmed by a dealer or independent service center? Assessment: The existence of the defect is confirmed by BMW’s internal technical case PuMA Measure 65494813. Furthermore, the manufacturer released a software update (S18A-21-03-567) specifically to reduce oil pressure during cold starts to mitigate stress on this plastic component—a "band-aid" fix that acknowledges the hardware's fragility. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Assessment: Not yet, as the vehicle is being operated under the assumption of a known safety defect. However, independent mechanics and BMW master technicians across the industry have verified that early B58TU builds (2018–2020) almost universally contain the defective plastic-internals pump.

I am reporting a driver safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine in model years 2019–2021. These engines use a variable-displacement oil pump containing an internal thermoplastic adjusting component that regulates oil pressure. Field failures show this component can fracture, causing sudden loss or instability of engine oil pressure. Failures most commonly occur during cold starts in low temperatures, it can occur at any time or temperature. When the part breaks, oil pressure becomes erratic or is lost entirely. Drivers often receive little or no actionable warning before the vehicle shuts down or suffers severe engine damage. Precursor symptoms may include inability to measure engine oil level electronically, abnormal oil pressure behavior, or sudden drivetrain malfunction alerts. In many cases, the condition rapidly progresses to engine stall or mechanical failure due to oil starvation. Loss of lubrication can disable the vehicle without warning while driving or shortly after startup. This creates a serious safety hazard, especially if the vehicle stalls in active traffic. The risk is heightened in winter conditions—when failures occur most often—because occupants may be stranded in freezing temperatures while awaiting assistance. Repair requires major disassembly, and oil pump replacement alone commonly exceeds $6,000–$8,000, excluding additional engine damage Owners cannot reliably determine whether their vehicles contain the original thermoplastic oil pump design or a later revised version with metal internal components. VIN-based parts systems now default to the updated design even if no replacement has occurred, and the original plastic component part number has reportedly been removed from dealer networks. This lack of transparency prevents owners from assessing their risk. I believe this represents a known manufacturer defect with direct driver safety implications that warrants formal investigation

The contact owns a 2020 BMW X3. The contact had received notification of NHTSA Campaign Number: 25V636000 (Electrical System). The local dealer was contacted who confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was contacted who confirmed the recall status. The contact had not experienced a failure. VIN tool showed no open recall.

Active protection reduced message Pretensioning of seatbelts not possible. I barely use the car and was not in any kind of accident.

The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the fire risk was a major concern. In addition, the contact stated that the temperature was 14 degrees below freezing the past weekend where the contact resided. The contact inquired about what might happen if the vehicle were parked on the street in the neighborhood. The manufacturer was contacted; however, the contact was informed that the parts were not yet available. The contact had not experienced a failure.

The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part to do the recall repair was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The car has active air shutters on the grill/radiator, which are known to fail prematurely, causes overheating and emissions issues that trigger a check engine light. This was a know issue that BMW issued service bulletin and a 15 year, 150k mile warranty on the part/component up to 2019 model years. BMW did not resolve this malfunction in the same body style car in 2020, and the issue persists. BMW refuses to cover repairs on this issue that they have previously acknowledged and failed to fix, which effects the safety and drivability of the vehicle. There is a class of owners experiencing this issue who are not covered as a result of BMW failing to take accountability for the design failure in 2020+ model years. Estimated repair costs are $1,600 on average. Previous bulletin: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The lower radiator blinds/air flaps are not working. I have a check engine light on and the dealership is stating that is what is wrong. This is a known issue with BMW vehicles and has been a recall with other BMW models.

The contact owns a 2020 BMW X3. The contact stated that several attempts were needed while cold-starting the vehicle. The contact stated that prior to receiving notification of NHTSA Campaign Number: 25V636000 (Electrical System); the battery was replaced; however, the vehicle was still difficult to start. The local dealer was contacted, and the contact was informed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 51,000.

The contact owns a 2020 BMW X3. The contact stated that while driving at an undisclosed speed, the emergency sensor warning light illuminated, as well as the camera system, the Forward Collision Avoidance warning light, and the key proximity features malfunctioned. The contact stated that the shark fin cover was missing from the vehicle. The vehicle was taken to the dealer, where it was diagnosed, and determined that the backup battery and wiring harness were damaged due to water intrusion from the missing shark fin cover. The contact was informed that the backup battery, wiring harness, and shark fin cover need to be replaced; however, the vehicle remained unrepaired. The contact had contacted the insurance provider, and the insurance provider declined to cover the repairs under the comprehensive coverage, citing that the failure was a known issue with BMW vehicles. The manufacturer had not been notified of the failures. The failure mileage was 70,000.

Emergency call system - TCB module failure. A Telematics Control Box, is an embedded computer in my X3. It processes, and transmits data wirelessly. it is a hub for my car to connect services like GPS tracking, diagnostics, infotainment, emergency calls (e.g., eCall), and vehicle-to-everything (V2X) communication, enabling real-time monitoring for safety, efficiency, and fleet management. It connects the car to the internet for emergency services. If the TCB were working properly it would call 911 automatically. It has failed and now it will not call automatically if I get into an accident. The car had less than 50K miles and the dealer wanted to charge $2500 to fix. This should be a recall due to the safety issue. This isn't just a minor inconvenience; it's a critical safety feature failure, disabling automatic crash notification and location services. It has disabled all other msg and the error msg stays on continuously and I am unable to see any other msg that could appear.

The contact owns a 2020 BMW X3. The contact stated that the vehicle hesitated while starting. The contact then stated that while at a relative's home, the vehicle failed to start after multiple attempts, with white colored smoke coming from the vehicle. There was no warning light illuminated. The contact used a code reader and retrieved DTC: 216113, 21611A, 21A511, and 216115. Due to the failure, the vehicle remained at the relative's home. Upon investigation, the contact discovered NHTSA Campaign Number: 25V636000 (Electrical System); and linked it to the failure. The manufacturer and the dealer were notified of the failure and confirmed that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 90,500.

So this just happened today - I was driving my 2020 BMW X3 on the freeway, cruising around 80 mph. No cars around me, no rocks, nothing hit the car… and suddenly, BANG! It sounded like a gunshot or small explosion. The sunroof shattered outward - completely blown out. Luckily, I had my interior sunshade closed, so all the glass shards were caught there instead of raining down on me. I pulled over immediately to check - there’s no sign of impact or debris. It just seems like the glass literally exploded on its own. Looks like BMWs have a defective sunroof coz there are thousands of reports on sunroofs exploding on various forums. The only reason I want to report this is because this is huge safety issue based on my experience when it happened and god forbid someone loses their life if they get all the glass into their eyes when their sunroof explodes while driving on freeway at this speed without any warning!

Appears to be related to recall 25V636. Vehicle is 2020 BMW X3 M40i, equipped with same engine as the Supra (B58). Engine would not start with the push of the "start button". Pressing a second time would sometimes start, but as time went on the number of presses required to start took minutes to up to 30 minutes before engine would start. Had starter motor replaced October, 2025 and mechanic observed that starter motor was shorting out, similar to existing recall. However, my vehicle is not included in the recall.

Beginning Oct 1, 2025. The cars drivetrain warning came on intermittently until mechanics correctly diagnosed the issue. Thermostat valve failed to shut off properly causing the car to overheat. This has been an issue and recall already, just did not include my vin. Now it has happened to me at the cost of 2K and under 45k miles. heat management module had to be replaced due to the danger of overheating and complete car shut down. I am turning this into BMW as well.

The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System). The local dealer was contacted on three occasions. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact had not experienced a failure.

Announcing the recall in September 2025 and still no remedy available 4 months later is unacceptable. My car is at risk of catching fire randomly even if it's parked with ignition off. I need a fix and I need BMW to pay for it.

There is an open recall(NHTSA Recall Number25V636) for my vehicle since September 2025 and there is still no remedy available from the manufacturer (BMW). I am told by the dealer that they won't have the part for next several months. This is unacceptable as I need to get the urgent safety recall fixed as soon as possible.

This recall was in September 2025, and for a starter issue that could cause a fire. Despite the urgency of this recall, it's now six months later, and I am still getting a response from BMW "Remedy Not available". So, in the meantime BMW advises to keep the car outside in the hot Florida sun so it doesn't burn the house down. This is a totally unacceptable situation, and I would appreciate the NHTSA following up with BMW regarding why the delay. It appears to me that BMW is dragging their feet on correcting this serious issue.

The contact owns a 2020 BMW X3. The contact stated that upon starting the vehicle, there was an abnormal thumping sound coming from the vehicle. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was taken to a local dealer, and the contact was informed to leave the vehicle at the dealer overnight. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 60,000.

The sunroofs on BMWs are known to have issues with leaking, can be a distraction while driving in bad weather when conditions arent great to begin with. I have read where this is a constant problem and when brought to the dealership they are looking for upward of $2000 to repair for somethig that is a manufacturers defect.

The car suddenly braked without warning, and the road was clear and no interference.

Backup camera failure , missing rearview image when car gear is shifted to R, increasing the risk of crash and injury. When reversing the backup camera does not display any image/video feed on the screen, only the collision warning system is displayed.

The contact owns a 2020 BMW X3. The contact stated that while reversing, the back over prevention camera displayed a black screen. The contact became aware of NHTSA Campaign Number: 21V096000 (Back Over Prevention). The vehicle was taken to the dealer however, the vehicle was not diagnosed. The dealer confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 21,000.

The lower radiator blinds had to be replace and was causing the engineer light to come. I feel that this is a big problem with the BMW and should be cover under warranty.

The contact owns a 2020 BMW X3. The contact stated while driving 30 MPH, the message "Drivetrain Malfunction" was displayed. The vehicle was taken to the dealer where it was diagnosed that the heat management module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure but offered no assistance and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 29,400.

The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

There is no remedy to fix the recall. This vehicle is a part of my income and I haven't been able to operate on any ride-share platforms. -rear cargo rails -BMW NA has declined my request to buy back my car. They don't provide loaners or alternative vehicles. -BMW NA ignored my request to speak with someone in regard to lost wages.

The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owned a 2020 BMW X3. The contact stated that while her husband was driving 10-15 MPH in a parking lot and attempting to make a turn, the brake pedal was depressed, but the pedal travelled down to the floor, and the vehicle failed to respond. Additionally, the steering wheel seized, and the accelerator pedal was depressed, but the pedal travelled down to the floorboard, and the vehicle failed to respond. The contact stated that the vehicle became inoperable, causing the front driver's side bumper and door of the vehicle to crash into the rear-end of an unoccupied parked vehicle, and then the front end of the vehicle crashed into the side of another occupied parked vehicle. All the air bags of the vehicle deployed. There were no injuries sustained. A police report was filed. The police report confirmed that the impacts occurred a few moments before the contact received failure notifications on the vehicle mobile app. The vehicle remained inoperable and was towed to Spitler's Collision, where it was deemed a total loss. The Chevrolet dealer where the vehicle was purchased was notified of the failure. The manufacturer was notified of the failure and sent engineers who inspected the vehicle at Spitler's Collision 8 months later. The manufacturer later informed the contact that the collisions occurred because the driver did not turn away from the other vehicles and did not depress the brake pedal as needed, which the contact stated was the description of the failure. No further assistance was provided. The manufacturer and the auto finance company deemed the vehicle a total loss. The failure mileage was 67,540.

The accident happened at Noon on [XXX] at the Amazon Fresh/Post office parking lot’s far right exit lane facing [XXX] The address is [XXX] . We were leaving the parking lot and I stopped at the exit lane with 2 cars in front of us. After the first car exited, the second car, a black Ford Explorer, moved forward. I released the brake slightly but my foot was still on the brake pedal. At this moment, my car suddenly accelerated and quickly approached the Explorer. I immediately pressed the brake pedal hard but was unable to stop my car and hit the back of the Explorer. The Explorer was forced out in front of the stop sign but the driver was able to turn right to park at the roadside. With my foot still firmly on the brake pedal, my car kept on accelerating into [XXX] , crossing 5 lanes of traffic until we hit the roadside curb of westbound [XXX] . The car then swerved left and hit a roadside tree, turning sideways into [XXX] middle turn lane. During this entire time, I did not press the accelerator and the car was violently shaking and jerking right and left. As the car slowed down, I was able to steer the car to the right eastbound lane of [XXX] , next to the parking lot near Bank of America’s ATM sign. After I got out of the car, I noticed the front and right sides of the body and tires were damaged including crushing, dents, and significant scratching. The problem I believe is as follows: 1.Sudden Unintended Acceleration and Control Circuit Malfunction. 2.Airbags did not deploy even though we hit a car, curb and tree. 3.Onboard Data Recorder should have the information needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle began intermittently turning lights on and off while parked and driving. Upon dealer inspection, sunroof frame failed causing water to leak and corrode the VDP module which controls items like the headlights and suspension. Dealer did confirm, vehicle is being repaired at this moment. There were no warning lights about the headlight malfunction, noticed it while driving and while parked. There was a warning light regarding the suspension however it turned off next start and only came back on once more, again disappearing next start. Upon completion of repair, can provide parts inspection, receipts and video of the lighting issue while parked.

The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 BMW X3. The contact stated while the vehicle was parked, the message to “Drive Safely - See Nearest BMW Service Center” was displayed on the instrument panel. The vehicle was driven to a dealer to be diagnosed. The contact was informed that the wiring harness associated with the driver’s and passenger’s side knee air bags needed to be replaced; however, the part for the repair was not available. The contact researched online and became aware of Manufacturer Communications Number: B650122; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 20,243.