2021 BMW X3 Complaint Log

The engine oil pump has an internal plastic housing that can fail and will cause oil pressure variations and even low pressure which can lead to engine failure. This has been documented for a while on various b58tu engines. This a very costly repair that can easily be 5000-6000 usd. Failure of the said part can also render that vehicle unable to drive.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

Vehicle is experiencing critical mounting component failure very early on. Vehicle has under 50k miles but the engine mounts and thrush rod bushings are failing, putting the car at risk when driving or starting. It has been inspected by the dealership and the manufacturer has confirmed that the issue exists.

2021 BMW X3 M40i – Starter Motor Failure Matches NHTSA 26V056000 Defect (No-Start at Stop Light + Excessive Starter Torque Fault + Fire Risk) I am filing this safety complaint regarding a sudden starter motor failure on my 2021 BMW X3 M40i. On March 31, 2026, the vehicle stalled at a stop light and displayed the message “car can be restarted in XX seconds.” After the timed period elapsed and a few restart attempts, the vehicle would not start and had to be towed to Sewell BMW Mini of Plano, Texas. The service department at the dealership diagnosed a faulty starter motor. The technician’s notes explicitly state: “checked faults for excessive torque and found starter motor faulty” and the vehicle inspection video shows the starter unraveling. They quoted $2,060.50 to replace it under reliability concerns. This failure mode - sudden no-start at idle/stop with the timed restart lockout and “excessive torque” fault - is identical to the defect in NHTSA Campaign 26V056000 announced January 2026, affecting 2021–2024 X3 models. That recall describes internal starter wear causing no-start conditions and potential overheating/fire risk. BMW has already acknowledged and is replacing the starter for free on thousands of nearly identical G01 X3s. The service manager at Sewell BMW of Plano also confirmed that prior B58-engine X3 M40i models, same engine family as mine, have had starter recalls for the same issue. Despite this clear precedent, BMW North America denied our goodwill request for coverage due to it being out of warranty and that we’re not the original owners of the vehicle. We believe this is a safety defect that BMW should remedy at no cost, consistent with federal standards and their handling of the identical issue on other X3 models. Please investigate and require BMW to provide free remedy or full reimbursement. This poses a real safety risk due to a sudden stall while driving and potential fire as demonstrated in other recalled BMW X3s within the same year.

I am reporting a potential safety defect in BMW vehicles equipped with the B58TU engine, primarily model years 2019–2021. These vehicles use an oil pump containing an internal plastic component responsible for regulating oil pressure. This component has been reported to fracture in service, resulting in sudden and complete loss of oil pressure. Failures commonly occur during cold starts in low ambient temperatures. When the component fails, oil pressure may become erratic or drop to zero with little or no advance warning. In some cases, drivers may observe warning signs such as inability to measure engine oil level electronically, abnormal oil pressure behavior, or drivetrain malfunction warnings. These conditions can rapidly escalate to engine shutdown or severe engine damage due to oil starvation. This defect presents a significant safety risk, as vehicles may become disabled unexpectedly while driving or shortly after startup. Sudden loss of propulsion increases the risk of traffic incidents, particularly if the vehicle becomes immobilized in active traffic lanes. The risk is heightened in winter conditions, when failures are more likely and occupants may be exposed to freezing temperatures while awaiting assistance. Repair typically requires extensive engine disassembly, with costs ranging from approximately 6,000 to 8,000, excluding potential engine damage. A key concern is that owners cannot reliably determine whether their vehicle is equipped with the original plastic component or a revised metal version. BMW’s VIN-based parts systems now reflect updated components even if the original part remains installed, and the original plastic component is no longer listed in dealer parts catalogs. Reports indicate failures across multiple production years, and the full scope of affected vehicles is unclear. Given the potential for sudden vehicle disablement without adequate warning, this issue warrants investigation as a safety-related defect.

Car spontaneously caught on fire. Total loss. Drove car home from haircut appointment 5 to 10 minutes away. Parked car as normal and went inside. Within approximately 5 minutes loud knock on door “Your car is on fire!” I came out of my home and saw my car in driveway with fire erupting from engine area onto windshield, and through hole in middle of hood. Took a few seconds of video, then ran into house for large fire extinguisher. Emptied fire extinguisher contents into hole of hood and into fire area coming out from engine area onto windshield.

This technical failure in the BMW B58TU engine (2019–2021) involves the variable-displacement oil pump's internal thermoplastic slide. In low ambient temperatures, the high viscosity of cold oil creates mechanical stress that causes this plastic component to fracture. ​ The Safety Hazard ​The primary risk is a sudden loss of motive power. When the slide fails, oil pressure becomes unregulated or drops entirely, triggering an immediate "Drivetrain Malfunction" or engine shutdown. ​ Immobilization: Vehicles may stall in active traffic or high-speed environments without sufficient warning. ​Environmental Risk: Failures peak in extreme cold, leaving occupants stranded in freezing conditions while awaiting recovery. ​ Detection Gap: The electronic oil level sensor often fails to complete a measurement ("Measurement Aborted") before a low-pressure warning appears, depriving drivers of a clear precursor to mechanical failure. ​Critical Technical Challenges ​ Obfuscated Parts History: BMW has superseded the original plastic-vane pump with a revised metal-vane version. However, the Electronic Parts Catalog (ETK) now lists the metal version as the "original" part for affected VINs, making it impossible for owners to verify which version is physically installed without engine teardown. ​ High Repair Barrier: Correcting this defect requires extensive disassembly, often costing $6,000–$8,000. If the failure occurs at speed, total engine replacement is frequently required.

The contact owns a 2021 BMW X3. The contact stated that while driving 65-70 MPH on the highway, the drivetrain malfunction warning light illuminated with a message to “See Dealer” was displayed. The local dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the starter and the battery needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 26V056000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty and the repair was not covered. The failure mileage was 28,766.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted several times and confirmed that the part for the recall repair was not yet available. The contact stated that the vehicle intermittently failed to start on the first attempt. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The sunroof glass spontaneously shattered while the vehicle was in motion. There were no weather events, debris, or damage to the sunroof prior to the incident. The panoramic moonroof behind the sunroof remained intact.

To Whom It May Concern, I am submitting this formal safety complaint regarding my 2021 BMW X3, which is currently subject to an active safety recall involving a potential engine starter defect that may result in a vehicle fire.BMW of North America has notified me that water may enter the engine starter, causing corrosion and overheating, which can lead to a fire even when the vehicle is parked and turned off. BMW has advised owners, including myself, to park the vehicle outside and away from structures due to this risk.Since receiving this recall notice, my vehicle has displayed a check engine light, and I have personally experienced a burning or fire-like smell coming from the engine compartment.These symptoms have caused serious concern for my safety and the safety of my child.I contacted BMW regarding this issue and was informed that there is currently no available remedy to repair the defect. Despite the known fire risk and the warning signs my vehicle is exhibiting, BMW has not provided a temporary repair, replacement vehicle, or other permanent solution.This vehicle is my only means of transportation. I am a single mother and rely on this vehicle daily to transport myself and my child to work, school, and essential activities. Being advised to continue driving a vehicle with a known fire hazard, while also being instructed not to park it in my garage, places an unreasonable and unsafe burden on my family.I am not refusing a reasonable solution. I am open to trading my vehicle into a comparable BMW model while maintaining the same existing car note or loan terms. My primary concern is having a safe and reliable vehicle for myself and my child, given the unresolved safety defect and the lack of an available repair.I am submitting this complaint so that the National Highway Traffic Safety Administration is aware that consumers are currently operating vehicles with a known fire risk and no available remedy. I respectfully request NHTSA’s review and assistance me .

While stopped in traffic the automatic start-stop system engaged. When traffic began moving again the vehicle failed to restart and automatically shifted to park. I was unable to shift into neutral to move off of the road. The "Engine cannot be started" control message appeared. After several attempts to manual start the vehicle it started.

The starter failed and car would not start, requiring replacement by the BMW dealership. Car is only 4 years old and had 29,699 miles at the time of replacement. Wondering whether noticed starter issues requiring replacement in 2021 BMW x3 m40i models in addition to other 2021 BMW x3 models that have been recalled and required starter/relay replacement.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted several times. The contact was concerned that the vehicle could catch on fire at any time. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the recall repair was not yet available. The contact had not experienced a failure.

The headlights will turn on and off irregularly without any drastic changes in outside lighting conditions while set in the Auto setting. No controls will be touched and the lights will turn on and off completely by themselves. It appears something is wrong with the lights switch assembly, as if something is shorting / wire is pinched. Other owners online forums have experienced similar issues as well. Can become a serious problem if it occurs while driving, especially in dark conditions.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted several times about the recall and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 BMW X3. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was an abnormal clicking sound coming from the engine. After several minutes, the vehicle was able to be started. The check engine warning light was illuminated, and an unknown message was displayed on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with starter failure. The vehicle was not repaired. The vehicle was taken to the dealer, where it was diagnosed and determined that the battery had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V636000 (ELECTRICAL SYSTEM); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 29,000.

Unknown . The safety recall is extremely dangerous and I drive my child around. This is unacceptable and very unavoidable by providing a remedy or give me a new car. This is not my fault and my life and my family’s lives are in danger.

My vehicle is subject to an active safety recall (NHTSA #25V-636) issued in September 2025 involving the engine starter. As of today, no remedy has been provided by the manufacturer. Due to the safety risk associated with this recall, I do not feel safe operating the vehicle and have been forced to keep it parked and unused for an extended period of time. This has caused significant financial hardship, as I am still required to make monthly loan payments, maintain insurance, and cover related expenses for a vehicle that is unsafe to drive. The issue has effectively rendered the vehicle unusable. The manufacturer has failed to provide a repair, replacement, or timeline for resolution. This situation places my safety and the safety of others at risk, as the vehicle may fail to start or function properly without warning. I am requesting immediate action, as this delay is unreasonable and creates both a safety hazard and financial burden.

The contact owns a 2021 BMW X3. The contact received notifications of NHTSA Campaign Numbers: 24V534000 (STRUCTURE) and 25V636000 (ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The windshield on my BMW X3 has cracked 3 times and required replacement each time, in the past 3 years. I have owned it 4-1/2 years and driven it less than 35,000 miles. I have only had 3 other cracked windshields in the 58 years I have been driving so I am suspicious about the quality of the BMW glass.

One cell in the Hybrid Battery failed causing the car to go into safety mode. Battery assistance to the engine stopped and gas engine was the only source of power. Was told the car could be a fire hazard in this condition and required repairing the hybrid system.

The contact owned a 2021 BMW X3. The contact stated while parked and occupied in the vehicle, while shifting the gear shift into park, the vehicle accelerated independently and collided with a Tesla occupied by a mom and daughter, which was in front of her. The contact mentioned that the Tesla collided with another vehicle. The vehicle then reversed independently at a high speed and then accelerated again, and collided a second time with the Tesla and then into a BMW several times. The contact, while depressing the brake pedal, the vehicle failed to respond as intended. After accelerating independently, the vehicle came to a complete stop. The contact stated that no air bags deployed. The vehicle was towed was B&D Towing, and the vehicle was then towed to Copart. The contact sustained an injury in her lower back. The contact mentioned the doctor informed her that she sustained whiplash as well. No medical attention was required. No police report was filed. The vehicle was deemed a total loss. The contact mentioned that the seat belt had retracted during the impact. The manufacturer was notified of the failure, and they informed her that they would send someone from BMW to inspect the vehicle. The approximate failure mileage was 57,303.

The contact owns a 2021 BMW X3. The contact stated that upon refueling the vehicle and attempting to start the vehicle, the vehicle failed to start on several occasions. The contact stated that the vehicle was able to restart after several attempts. The vehicle was taken to Auto Zone, where DTC: P0172 and P0446 were retrieved. The contact related the failure to BMW TSB Number: SIB 01 02 24. An independent mechanic advised the contact to only fill the fuel tank to half full. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

The oil pump failed and needs to be replaced. Yes it is available for inspection. If the pump does not get replaced, the oil will not flow through the car like it's supposed to and the engine could seize up and stop working. My dealership confirmed that the oil pump has failed. Another service center mentioned that it's a common problem with certain BMWs because of the plastic component that they used. Because of the issues, BMW switched to metal but never issued a recall to fix those who still have the plastic component. The first error message I received said that the engine oil level is low and I need to add 2 qts of oil. When I tried to digitally measure the oil levels after oil was added, it wouldn't work. It would load to about 20% and then go back to the initial screen without taking a reading. I didn't realize that was a symptom at the time but the dealership confirmed it. I took it to the dealership within a day of receiving the error message.

BMW b58 engines have been having issues with oil pumps, common symptoms are the oil level not being able complete above 20%. Which indicates a failing oil pump upon a lot of research it’s a very common issue b58 owners know about, many report having seized engines, low oil pressure warning lights. Lots of complaints have been opened with bmw, with bmws response being to replace oil pump. I have this issue on my car and now have to look into getting the oil pump replaced

The passenger side daylight running light stopped functioning. I called BMW dealership while it was still under warranty and was told that if it was simply a light needing replacement it would be $500. At the next oil change I had a diagnostic test done and was told that the modules for both daylight running lights had overheated and melted and that a headlight also would need replacement. The cost of this was quoted at $4,200. This is a huge safety concern as this could easily cause an electrical fire. BMW was contacted and refused to cover the cost as it was 2000 miles out of warranty when the oil was changed.

The contact owns a 2021 BMW X3. The contact stated that while reversing, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle had decelerated and was jerking abnormally. There was an abnormal flickering sound coming from the vehicle. The vehicle was taken to an independent mechanic who retrieved codes related to computer failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 101,000.

Per the manufacturer, the car requires an oil change every 10,000 miles. However, the engine has a known defect to the manufacturer so that the car only makes it to about 6000 miles before you have to do an oil change. And sometimes the car doesn’t alert you. So your engine could possibly burn up and catch fire. Also, it’s a known issue to them that the back up camera malfunctions suddenly. So it’s really like you don’t have a back up camera at all.

The car has keyless ignition and was accidentally left on/idling in the garage despite no one in the car and the key fob not present. The car was on for 8.5 hours in the closed garage and filled the house with exhaust, which includes dangerous carbon monoxide fumes, known to be lethal and nearly ended in tragedy. Luckily, my wife woke up for an unrelated reason to check on our daughter and smelled the fumes in the house and found the car running in the garage. Multiple carbon monoxide detectors were in the home and did not go off, so presumably the fumes had not yet reached toxic concentrations by the time the car was turned off. 2 days later, I took the car to the BMW dealership to be inspected for defects and was told by the technician that it was functioning properly and I should assume the engine is running if the keyless ignition button is not turned off. The lack of an auto-shutoff safety feature to prevent this occurrence is completely unsafe and unacceptable. This is a known issue of keyless ignition cars for over a decade and is an easy mistake to make given how quietly the cars run. Many other car manufacturers have already implemented this feature, so it was shocking that such a well-respected car brand like BMW did not include this safety control as a default feature.

My vehicle is part of the cargo rails recall, how ever I also experiencing a separate safety issue with the seatbelts that I believe requires urgent attention . Seatbelts falling to block properly during sudden braking.

Vehicle is not alerting driver that flat tire has occurred. Especially problematic as vehicle has run flats. Pressure sensors are working correctly, and accurately reporting PSI and temperature. Software automatically "resets" tire pressure based off of tire size and set speed, this is not something that a user can control. In other words, I can't "reset" the sensors when the tire has 10 PSI, so that it will think that that is normal. Asked if others have seen similar issues in a forum: [XXX] Right away someone else has had newer car to dealer multiple times with the same issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The malfunction involves the collision warning system and sudden braking functionality. The dealership inspection identified a problem with the KAFAS (camera) unit, specifically its housing being deformed from heat, which affected the functionality of the collision sensor and caused the system to malfunction intermittently. The component is still installed in the vehicle and available for inspection if required. The system triggered sudden braking without an actual threat, creating a serious risk of being rear-ended by vehicles behind me. This issue has occurred twice in the last month, with no warning or actual collision risk present. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem was confirmed by the dealership. Their inspection found that the KAFAS camera housing is deformed due to heat exposure, causing malfunction warnings and erroneous braking behavior. They stated this is not a covered warranty issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The dealership performed an inspection and provided an inspection report, but no other entities (e.g., manufacturer, police, or insurance representatives) have inspected the component or vehicle. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the malfunction indicator light for the collision sensor appeared intermittently. The dealership’s report attributes this to the deformation of the KAFAS camera housing due to heat exposure.

During rain this evening, water intruded from sunroof area. Learned this is extremely common problem alleged to be due to shrinking sunroof seals. This dripping water can potentially cause loss of control of the vehicle due to falling water intrusion causing foot controls to become wet. In addition, electrical malfunctions may occur possibly causing fire or other problems. I am also including a stranger’s video of his car at BMW dealer with tech explaining this is a very common problem, obtained from Facebook.

The functioning of this feature has never worked. We have had a number of near misses in parking lots when exiting a parking space.

My complaint is that the safety recall was issued nearly 3 months ago on a 2021 model, and no remedy has been provided for it. This is an unsafe situation and are wondering when they will provide a remedy?

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I'm reporting a safety issue with BMW vehicles equipped with the B58TU engine, primarily 2019-2021 models. These vehicles have an oil pump with an internal plastic component that regulates oil pressure, and this part is fracturing in the field, causing sudden loss of oil pressure. The failure typically occurs during cold starts in low temperatures. When it fails, oil pressure becomes erratic or is lost entirely, often with little to no warning before engine damage or vehicle disablement. Warning signs, when present, include inability to measure oil level electronically, abnormal oil pressure, or sudden drivetrain malfunction warnings. These can rapidly progress to engine shutdown or severe damage from oil starvation. This creates a dangerous situation because the vehicle can become disabled without warning while driving or after startup. This is especially hazardous when cars become immobilized in traffic or during winter conditions when failures occur most frequently, leaving occupants exposed to freezing temperatures while awaiting assistance. Pump replacement requires extensive disassembly and commonly costs $6,000-$8,000, assuming no engine damage. A critical concern: owners cannot determine if their vehicle has the original plastic pump or the later metal revision. BMW's VIN-based parts lookup now shows updated components even when original plastic parts remain installed, and BMW has removed the original plastic part number from dealer networks entirely. Failures are reported across multiple production years, and the scope of affected vehicles remains unclear. Because this condition causes sudden vehicle disablement without adequate warning, especially in cold weather, I believe this warrants investigation as a potential safety-related defect.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Constant emergency braking when I’m not near another vehicle.

This complaint is not due/regarding an accident. It is a complaint about the response time to remedy a recall which has been months long now. In July 2024, BMW recalled 291,112 X3 models from 2018 to 2023 due to a risk of the interior cargo rail detaching in a crash. The attachment bolts for the rail could become damaged, increasing the risk of injury to passengers. What is taking so long to get this fixed? Seems the remedy is to simply replace bolts. I am unable to use this car while it has a safety recall outstanding. Please expedite this fix, it has been several months and in the meantime this car sits being unproductive.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I am attempting to file a complain due to the manufacture of my car, not addressing the recall. The recall was initiated on July 17, 2024, and it has now been more than 30 Days. I use my car and also had it on a rental platform to help me with my monthly payments. Now it has been removed from the platform due to it being unsafe to drive on the road and it is also unsafe for me to drive it on the road. I am hoping that through this complaint I can get a resolution.

2021 BMW X3- RECALL 24V534---INTERIOR REAR CARGO RAILS--We have contacted BMW dealer several times and no remedy as of (9.3.24) The cargo rails and the vehicle body could separate from the vehicle body. The bolts are what need to be changed out and the dealer says they have no REMEDY. We want to make sure that we are safe. Please HELP! Thank you for your attention to this very time sensitive issue.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.