2004 BMW X5 Complaint Log

TL*THE CONTACT OWNS A 2004 BMW X5. SHE STATED THAT THE PASSENGER TAIL LIGHTS FAILED TO ILLUMINATE. THE DEALER STATED THAT BURNED CONNECTORS CAUSED THE FAILURE. THE DEALER MADE THE REPAIR. APPROXIMATELY TWO DAYS LATER THE FAILURE OCCURRED ON THE DRIVER SIDE TAIL LIGHT. AS OF JANUARY 29, 2008, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 65,000 AND CURRENT MILEAGE WAS 67,000.

TL*THE CONTACT OWNS A 2004 BMW X5. WHILE DRIVING 3 MPH AND MAKING A TURN THE VEHICLE BEGAN MOVING FROM LEFT TO RIGHT AND FELT AS IF THERE WERE NO TIRES ON THE VEHICLE. THE DEALER STATED THAT THE SUSPENSION WAS BROKEN. THE SUSPENSION HAS FAILED FIVE TIMES. THE VEHICLE WAS REPAIRED UNDER THE WARRANTY. THE FAILURE MILEAGE WAS 43702 AND THE CURRENT MILEAGE WAS 69075.

DRIVER SIDE SEAT OVERHEATED AND CAUSED A BURN TO SEAT. WHEN I CONTACTED THE DEALER, THEY FIXED THE SYSTEM BUT WANTED TO CHARGE ME APPROX$1000 FOR THE SEAT COVER. WHEN I RESISTED THE CHARGE, THEY CHANGED THE SEAT COVER AT NO CHARGE. NO PREVIOUS COMPLAINTS WERE FOUND. JUST CHECKED YOUR WEBSITE AN THERE SEEMS TO BE A SIMILAR PROBLEM IN RALEIGH NC. I SOLD THE CAR IN 2008. *TR

I OWN A 2004 BMW X5, I PURCHASED THE CAR USED FROM SAM SWOPE BMW IN LOUISVILLE KY # 502-499-5080 THE CAR WAS CERTIFIED AND STILL UNDER WARRANTY WITH 37,000 MILES ON IT. I ALSO PURCHASED A EXTENDED WARRANTY AS WELL. MY COMPLAINT IS THE TRANSMISSION IS CAUSING THE CAR TO BE UNSAFE, AT TIMES WHEN STARTING FROM A STOP OR ROLL IT WILL CAUSE THE CAR TO LURCH FORWARD UNEXPECTEDLY I HAVE COMPLAINED SEVERAL TIMES TO THE DEALERSHIP AS WELL AS BMW. THE FIRST TIME IT DID IT THE DEALER SAID THE SOFTWARE NEEDED TO BE UPDATED I PAID OVER $150.00 TO HAVE THIS DONE THEY SAID IT WOULD FIX IT. FOR AWHILE I THOUGHT IT HAD TAKEN CARE OF IT BUT SEVERAL MONTHS LATER IT STARTED DOING IT AGAIN. AFTER MORE COMPLAINTS TO BMW DEALER THEY DID ANOTHER SOFTWARE UPDATE AND CHARGED ME AGAIN. THIS TIME IT SEEMED LIKE THEY RESTARTED THE PERFORMANCE OF THE CAR. BMW CLAIMS THAT IT IS NOT SHOWING ANY MALFUNCTIONS IN THE COMPUTER THEY CLAIM THERE IS NOTHING WRONG, IF THAT IS TRUE THEN WHY DO THEY KEEP SAYING I NEED TO UPDATE THE SOFTWARE AND KEEP CHARGING ME FOR THIS, WHEN THE TRANSMISSION DOES THIS IT ALL MOST LIKE SOME HAS HIT YOU FROM THE REAR. THE CAR HAS 88,000 MILES ON IT AND HAS CONTINUED TO THIS, I HAVE ACTUALLY ALTERED THE WAY I TAKE OFF FROM A STAND STILL TO AVOIDING THIS FROM HAPPENING. THERE ARE A NUMBER OF COMPLAINTS ABOUT THIS ISSUE IF YOU LOOK ON LINE AT EDMUNDS CARS. *TR

WHILE DRIVING OUR 2004 BMW X5 A PERSON RAN A STOP SIGN AND HIT ME IN THE DRIVER'S SIDE DOOR, THE IMPACT WAS SO HARD MY SUV WAS PUSHED INTO ANOTHER LANE AND THE FRONT LEFT TIRE WAS "BLOWN OUT". THE DRIVER'S SIDE DOOR HAD TO BE REPLACED DUE TO STRUCTURAL DAMAGE BUT AIRBAG NEVER DEPLOYED. I HAVE SUSTAINED A CERVICAL AND A THORACIC SPINE INJURY (HERNIATED DISCS) AND CONTINUE TO BE UNDER MEDICAL TREATMENT FOR THE PAST 10 MONTHS. IN DECEMBER I HAD TO STOP WORKING AS A RESULT OF THE ACCIDENT. MAYBE IF THE AIRBAG WORKED PROPERLY I WOULD NOT HAVE BEEN SO SEVERLY INJURED. *TR

TL*- THE CONTACT STATED THAT WHILE DRIVING HIS 2004 BMW X5 (51400 FAILURE MILEAGE) AT 55 MPH, THE STEERING WHEEL STARTED TO TURN VIOLENTLY FROM RIGHT TO LEFT CONSTANTLY FOR APPROXIMATELY 30 MINUTES. ONCE THE CONTACT SLOWED THE VEHICLE DOWN TO 35 MPH, THE VEHICLE DROVE APPROPRIATELY, UNTIL HE HIT A BUMP OR HE HAD TO MAKE A RIGHT OR LEFT TURN. THE VEHICLE WAS TOWED TO THE DEALER WHO DETERMINED THAT THE WHEEL SENSOR WAS DEFECTIVE. THE VEHICLE HAD NOT BEEN REPAIRED.

THE TAIL LIGHT ASSEMBLIES (BRAKE LIGHTS AND RUNNING LIGHTS) HAS FAILED ON THIS VEHICLE THREE TIMES( THE LEFT ASSEMBLY AND ONCE ON THE RIGHT). ALL FAILURES WERE DUE TO CORROSION (VEHICLE HAS NEVER BEEN IN AN ACCIDENT). THE LEFT ASSEMBLY FAILED IN NOVEMBER 2006 (AT APPROXIMATELY 42,000 MILES) AND AGAIN IN MARCH 2011 (AT APPROXIMATELY 110,000 MILES). THE RIGHT ASSEMBLY FAILED IN FEBRUARY 2009 (AT APPROXIMATELY 68,000 MILES). THESE FAILURES ARE NOT LIGHT BULBS THAT BURNT OUT BUT COMPLETE FAILURE OF THE HOUSING THAT HOLDS THE LIGHT BULBS. THE PROBLEM IS INTERMITTENT. WHEN THE DASHBOARD MESSAGE INDICATES "CHECK BRAKE LIGHTS" OR "CHECK REAR LIGHTS" AND I DO THE LIGHTS APPEAR TO WORK FINE (ALL LIGHTS ON WHEN SWITCHED ON OR WHEN BRAKES APPLIED). MESSAGE GOES OFF AND MAY STAY OFF FOR SEVERAL DAYS AND THEN RETURNS AND LIGHTS UP WITH EVERY APPLICATION OF THE BRAKES. THERE ARE SEVERAL SIMILAR CARS IN USE AND ALL OF THEM HAVE EXPERIENCED THE SAME PROBLEM WITH THE TAIL LIGHT ASSEMBLIES. *TR

BRAKE LIGHTS KEEP FAILING DUE TO METAL USED FOR CONNECTIONS OR COMPUTER ALLOWING TOO MUCH ELECTRICAL JUICE TO CONNECTION. THIS HAPPENS EVERY FEW MONTHS WHEN THE METAL CONNECTION TURNS BLACK. IT NOW HAS MELTED & DAMAGED THE TAIL LITE UNIT AND THE ENTIRE TAIL LITE ASSEMBLY MUST BE REPLACED TO FIX IT. THE UNIT IS VERY EXPENSIVE. I HAVE NOT REPLACED IT. I HAVE BEEN SCRAPING THE BLACK OFF THE METAL CONNECTOR FOR PROBABLY 4 YEARS. NOW THE MECHANIC SAYS THE ENTIRE TAIL LITE ASSEMBLY NEEDS TO BE REPLACED. I HAVE NOT REPLACED IT. I ASK IF THERE WAS A RECALL AND THEY SAID NO.

TL* THE CONTACT OWNS A 2004 BMW X5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED. IMMEDIATELY AFTER, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS LATER TOWED TO THE DEALER. AFTER DIAGNOSIS, THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,300. THE CURRENT MILEAGE WAS APPROXIMATELY 66,000. THE VIN WAS UNAVAILABLE.

DEAR SIR OR MADAM- PLEASE SEE THE EMAIL BELOW WHICH I SENT TO BMW OF NORTH AMERICA REGARDING RECURRING TRANSMISSION ISSUES WITH OUR X5. THIS IS A MAJOR SAFETY ISSUE AND I AM ASKING FOR YOUR HELP TO GET BMW TO RESOLVE THIS ISSUE. ___________________ DEAR SIR OR MADAM- PLEASE LET THIS EMAIL SERVE AS A FORMAL COMPLAINT FOR THE TRANSMISSION OF OUR 2004 X5 4.4. I HAVE LOST BOTH MY PATIENCE AND CONFIDENCE IN OUR X5 AND FEEL THAT THE SAFETY OF OUR CHILDREN (2 1/2 AND 16 MONTHS) IS AT RISK AS THIS IS THE PRIMARY VEHICLE THEY ARE TRANSPORTED IN. ALL OCCUPANTS IN THE CAR AT THE TIME THE TRANSMISSION SLIPS EXPERIENCE A HEAD JERKING WHICH IN ITSELF IS UNSAFE. IN REVIEWING THIS ISSUE ON THE INTERNET, THERE ARE HUNDREDS OF POSTINGS REGARDING THE 2004 X5 4.4 TRANSMISSION ISSUES AND THIS IS AN ISSUE THAT BMW IS FULLY AWARE OF AND HAS FAILED TO FIX. OUR X5 HAS A TRANSMISSION THAT IS "SLIPPING" AND IT FEELS LIKE WE HAVE BEEN REAR-ENDED EACH TIME IT SLIPS. THE X5 HAS BEEN IN TWICE FOR THIS ISSUE IN THE PAST THREE WEEKS AT STERLING BMW AND IT HAS NOT BEEN FIXED. STERLING HAS REPROGRAMMED THE DME AND REBUILT IT WITH NO SUCCESS. IT IS GOING IN FOR A THIRD TIME TODAY FOR THIS SAME ISSUE AND I EXPECT BMW OF NORTH AMERICA TO RESOLVE THIS ISSUE IMMEDIATELY. ACCORDING TO EVERYTHING I HAVE READ, THE X5 NEEDS A NEW TRANSMISSION AND THAT WILL SOLVE THE PROBLEM. IF THIS ISSUE IS NOT RESOLVED IMMEDIATELY, WE HAVE AN ATTORNEY AND WE WILL EXERCISE OUR RIGHTS UNDER THE CALIFORNIA LEMON LAW. I WILL ALSO BE NOTIFYING THE NHTSA TODAY AND FILING A FORMAL COMPLAINT WITH THEM OVER THIS ISSUE AS THE SAFETY OF OUR CHILDREN IS OF THE UTMOST IMPORTANCE. STERLING BMW HAS BEEN VERY GOOD TO DEAL WITH AND THEY HAVE TRIED TO RESOLVE THE ISSUE, BUT BMW OF NORTH AMERICA NEEDS TO PROVIDE THEM WITH THE TOOLS TO RESOLVE THIS ISSUE. FINALLY, I WOULD LIKE TO NOTE THAT WE ARE NOT NEW TO THE BMW FAMILY. I LOOK FORWARD TO HEARING FROM YOU. SINCERELY, [NAME REMOVED] MANAGING DIRECTOR DEUTSCHE BANK. *NM FSB

2004 BMW X5 STEERING VIBRATES AND PULLS SLIGHTLY TO THE LEFT, CIGARETTE LIGHTER CAME APART,CENTER CONSOLE OPENS ON ITS OWN. *TS ***NO ANSWER REQUIRED*** WHEN THE CONSUMER LOOKED UNDER THE VEHICLE, HE NOTICED ONE SIDE OF THE VEHICLE WAS LOWER THAN THE OTHER, WHICH MAY HAVE BEEN THE CAUSE OF THE VEHICLE PULLING TO RIGHT AND THE HORRENDOUS VIBRATION. THE SEAT FRAME WAS LOUD BECAUSE IT MOVED BACK AND FOURTH AND DID NOT FULLY LAY FLAT. THE SUNROOF LEAKED. THE LIGHTS FLASHED ON AND OFF AT REGULAR INTERVALS, THE LEFT REAR WINDOW WAS INOPERATIVE, THE RIGHT REAR DOOR NEVER OPENED, THE HORN STARTING BLARING ON AND OFF FOR NO REASON. THE AUDIO CONTROLS ON THE STEERING WHEEL DID NOT WORK. THE KEY SOMETIMES DID NOT UNLOCK OR LOCK THE DOORS. *JB

NHTSA RECALL CAMPAIGN 04V344000 CONCERNING ENGINE CONTROL MODULE/ENGINE STALLING. AFTER HAVING THE NEW DIGITAL ENGINE MANAGEMENT CONTROL UNIT INSTALLED THE VEHICLE STALLED. VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM. WHILE THE VEHICLE WAS PARKED THE DRIVER NOTICED FLUID LEAKING FROM UNDERNEATH HE VEHICLE. IT WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED THE FUEL HOSE. HOWEVER, THE PROBLEM RECURRED. *AK

THE CONSUMER EXPERIENCED SUDDEN ACCELERATION. *JB THERE WERE RANDOM PROBLEMS WHEN THE VEHICLE WAS ACCELERATED FROM STOP. THE ELECTRONIC SYSTEM WOULD FAIL 3-5 TIMES PER WEEK. THE PROBLEM WAS UNABLE TO BE SOLVED. *SC

TRANSMISSION SHUTS DOWN WHILE ENGINE IS STILL RUNNING. A WARNING LIGHT ILLUMINATES SAYING TRANSMISSION HAS SHUT DOWN. *AK