2006 BMW X5 Complaint Log

WHEN A PASSENGER IS SEATED IN THE RIGHT FRONT SEAT, THE AIRBAG WARNING LIGHT STAYS ON AND THE PASSENGER AIRBAG OFF LIGHT STAYS ON. ALSO, SEATBELT WARNING DOES NOT WORK FOR PASSENGER OR DRIVER SEAT

WHILE DRIVING I TURNED ON MY HEATED SEATS AND ABOUT 15 MINUTES LATER MY DRIVERS SIDE SEAT BECAME VERY HOT AND STARTED TO BURN ME. I PULLED OVER ABRUPTLY, JUMPED OUT OF MY CAR AND NOTICED THAT MY PANTS WAS DISCOLORED/BURNED AND MY SEAT WAS BURNED AND HAD A BURN HOLE (ABOUT 3.5 INCHES) IN IT., THE CAR HAD A PLASTIC TYPE BURN SMELL IN IT. I AM TERRIFIED TO TURN ON THE HEATED SEATS AGAIN.

THE ISSUE IS SPECIFICALLY WITH THE BRAKING SYSTEM. THE CAR DEVELOPED A SUDDEN DANGEROUS LOSS OF BRAKING POWER. ONE MOMENT THE BRAKES WERE WORKING CORRECTLY AND THE NEXT THEY WERE NOT. BMW HAS 2 RECALLS FOR THIS ISSUE BUT FOR UNKNOWN REASONS MY CAR IS NOT INCLUDED IN EITHER RECALL. THE RECALL CAMPAIGNS ARE 10V-446 & 13V-045. THE DESCRIPTION OF THE PROBLEM IS THE FOLLOWING: "THIS RECALL INVOLVES THE POWER ASSIST BRAKING FUNCTION. A SMALL AMOUNT OF OIL COULD LEAK FROM THE BRAKE VACUUM PUMP INTO THE BRAKE VACUUM HOSE. OVER TIME, CONTAMINATION OF THE BRAKE BOOSTER COULD OCCUR. THIS COULD AFFECT THE POWER ASSIST BRAKING FUNCTION. IN CERTAIN CASES, LOSS OF POWER BRAKE ASSIST COULD OCCUR. IF THIS HAPPENED, IT WOULD REQUIRE GREATER BRAKE PEDAL FORCE, INCREASE THE STOPPING DISTANCE, AND INCREASE THE RISK OF A CRASH. " MY CAR HAS THE EXACT ISSUE AS DESCRIBED IN THE RECALLS. THERE IS NO WARNING LIGHT TO INDICATE THERE ARE ANY ISSUES WITH THE BRAKES. I CALLED BMW NA AND DESCRIBED THE ISSUE TO THEM AND THEY TOLD ME TO TAKE IT TO MY LOCAL BMW DEALERSHIP TO HAVE THE ISSUE DIAGNOSED. THE LOCAL DEALERSHIP DETERMINED MY CAR HAD THE ISSUE AS DETAILED IN BOTH BMW RECALLS. AS INSTRUCTED BY BMW I REPORTED THIS BACK TO THEM AND AFTER SEVERAL WEEKS THEY FOLLOWED UP WITH ME (2/10/15 TO BE EXACT) ONLY TO TELL ME THEY WILL NOT FIX THE ISSUE AS PART OF THE RECALL AND THUS I WOULD HAVE TO PAY FOR IT OUT OF MY OWN POCKET. THIS DECISION WAS MADE DESPITE THE FACT THAT MY CAR MEETS NEARLY ALL PARAMETERS OF THE RECALLS (MY EXACT MODEL IS NOT LISTED AS PART OF THE RECALL BUT THE MODEL OF BRAKING SYSTEM AND ENGINE MATCHES THE RECALL DETAILS). THIS IS A SERIOUS SAFETY ISSUE AND ONE THAT I DO NOT BELIEVE BMW SHOULD BE OVERLOOKING OR DENYING COVERAGE FOR. THIS BRAKE ISSUE AFFECTS MORE THAN JUST THE CARS LISTED IN THE TWO BMW RECALLS.

TL* THE CONTACT OWNS A 2006 BMW X5. AFTER THE VEHICLE WAS STARTED, THE FRONT PASSENGER SIDE AIR BAG OFF WARNING LIGHT ILLUMINATED. IN ADDITION, THE FAILURE OCCURRED WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE FAILURE MILEAGE WAS 99,999.

THE HEATERS IN BOTH THE DRIVER'S AND FRONT PASSENGER SEATS OVERHEATED TO THE POINT THAT IT WAS TOO HOT TO TOUCH AND MELTED THE LEATHER SEATS. WE ARE NOT SURE IF THE HEATERS WERE EVEN ENGAGED AT THE TIME. WE BROUGHT THE CAR TO THE LOCAL BMW SERVICE DEPARTMENT AND WERE DENIED ANY ASSISTANCE OR WARRANTY COVERAGE. WE THEN CALLED THE NATIONAL BMW CUSTOMER SERVICE NUMBER AND WERE ALSO TURNED DOWN. THE COSTS TO FIX THIS VERY DANGEROUS ISSUE WOULD BE CLOSE TO THE VALUE OF THE VEHICLE. WE ARE STILL PURSUING THIS WITH LOCAL MANAGEMENT BUT AT THIS TIME, DESPITE RECALLS IN PREVIOUS YEARS FOR THIS SAME SAFETY PROBLEM, WE HAVE BEEN DENIED ANY ASSISTANCE OR RELIEF.

REAR SECTION OF MOON ROOF WILL NOT CLOSE SO CAR CAN NOT BE IN RAIN OR WASHED AS IT WILL COME RIGHT INTO CAR. READING ON THE INTERNET I SEE THIS IS A VERY COMMON PROBLEM. *TR

CCV (CRANK CASE VENTILATION) SYSTEM FROZE LEADING TO VCG (VALVE COVER GASKET) FAILURE. BMW ISSUED A SIB FOR THIS IN 2009 SO THEY ACKNOWLEDGED THE PROBLEM AND REVISED THE PARTS FOR COLD WEATHER CLIMATES. UNFORTUNATELY I AM WAY OUT OF WARRANTY AND THIS IS OUT OF POCKET AT $1000++. THIS WAS/IS A DESIGN FLAW BECAUSE I HAD THE COLD WEATHER CCV AND IT STILL FAILED. THEY BLAME IT ON NOT GETTING THE VEHICLE UP TO OPERATING TEMPERATURE DUE TO SHORT TRIPS! RIDICULOUS ON WHAT WAS A $54K CAR WHEN NEW. *TR

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES UPON ENGAGING FOR A BRIEF MOMENT. AFTER COMING TO A STOP, THE CONTACT WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INFORMED THAT THE POWER ASSIST WAS FAULTY. THE BRAKE BOOSTER, VACUUM PUMP AND POWER ASSIST WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.

TL* THE CONTACT OWNS A 2006 BMW X5. WHILE THE VEHICLE WAS IDLING, THERE WAS SMOKE COMING FROM THE PASSENGER EXHAUST PIPE. THE VEHICLE WAS TAKEN TO BOTH A DEALER AND INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE VALVE STEM HAD A LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

BRAKE WARNING LIGHT CAME ON, WENT TO MY REPAIRMAN WHO ADDED BRAKE FLUID AND SAID TO WATCH FOR BRAKE FLUID SPOTS ON GARAGE FLOOR. FOUND SPOTS COMING FROM AREA BEHIND FRONT WHEEL ON DRIVERS SIDE. TOOK IT BACK FOR CHECK AND IT WAS DETERMINED THAT LINE HAD ROTTED THROUGH. HARD TO UNDERSTAND THIS WAS IN ENCLOSED PROTECTED AREA. *TR

THE ISSUE IS SPECIFICALLY WITH THE BRAKING SYSTEM. THE CAR DEVELOPED A SUDDEN DANGEROUS LOSS OF BRAKING POWER. ONE MOMENT THE BRAKES WERE WORKING CORRECTLY AND THE NEXT THEY WERE NOT. BMW HAS 2 RECALLS FOR THIS ISSUE BUT FOR UNKNOWN REASONS MY CAR IS NOT INCLUDED IN EITHER RECALL. THE RECALL CAMPAIGNS ARE 10V-446 & 13V-045. THE DESCRIPTION OF THE PROBLEM IS THE FOLLOWING: "THIS RECALL INVOLVES THE POWER ASSIST BRAKING FUNCTION. A SMALL AMOUNT OF OIL COULD LEAK FROM THE BRAKE VACUUM PUMP INTO THE BRAKE VACUUM HOSE. OVER TIME, CONTAMINATION OF THE BRAKE BOOSTER COULD OCCUR. THIS COULD AFFECT THE POWER ASSIST BRAKING FUNCTION. IN CERTAIN CASES, LOSS OF POWER BRAKE ASSIST COULD OCCUR. IF THIS HAPPENED, IT WOULD REQUIRE GREATER BRAKE PEDAL FORCE, INCREASE THE STOPPING DISTANCE, AND INCREASE THE RISK OF A CRASH. " MY CAR HAS THE EXACT ISSUE AS DESCRIBED IN THE RECALLS. THERE IS NO WARNING LIGHT TO INDICATE THERE ARE ANY ISSUES WITH THE BRAKES. I CALLED BMW NA AND DESCRIBED THE ISSUE TO THEM AND THEY TOLD ME TO TAKE IT TO MY LOCAL BMW DEALERSHIP TO HAVE THE ISSUE DIAGNOSED. THE LOCAL DEALERSHIP DETERMINED MY CAR HAD THE ISSUE AS DETAILED IN BOTH BMW RECALLS. AS INSTRUCTED BY BMW I REPORTED THIS BACK TO THEM AND AFTER SEVERAL WEEKS THEY FOLLOWED UP WITH ME (2/10/15 TO BE EXACT) ONLY TO TELL ME THEY WILL NOT FIX THE ISSUE AS PART OF THE RECALL AND THUS I WOULD HAVE TO PAY FOR IT OUT OF MY OWN POCKET. THIS DECISION WAS MADE DESPITE THE FACT THAT MY CAR MEETS NEARLY ALL PARAMETERS OF THE RECALLS (MY EXACT MODEL IS NOT LISTED AS PART OF THE RECALL BUT THE MODEL OF BRAKING SYSTEM AND ENGINE MATCHES THE RECALL DETAILS). THIS IS A SERIOUS SAFETY ISSUE AND ONE THAT I DO NOT BELIEVE BMW SHOULD BE OVERLOOKING OR DENYING COVERAGE FOR. THIS BRAKE ISSUE AFFECTS MORE THAN JUST THE CARS LISTED IN THE TWO BMW RECALLS. *TR

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE "CHECK BRAKE LIGHT" WARNING LIGHT CAME ON. IT CONTINUED TO PERSIST EVEN AFTER I REPLACED THE BULB. THIS HAS HAPPENED BEFORE TO BOTH BRAKE LIGHTS (DRIVER AND PASSENGER SIDES). I REPLACED BOTH TAILLIGHT ASSEMBLIES 6 MONTHS AGO TO SOLVE THE PROBLEM. THE OCCURRENCE OF THE PROBLEM IS AN INDICATION OF A DESIGN FLAW AND NOT DUE TO POOR MAINTENANCE. IN SEARCHING THE INTERNET THERE SEEMS TO BE A LARGE NUMBER OF X5 OWNERS HAVE EXPERIENCED THE SAME ISSUE. PLEASE HELP WITH MAKING IBM RECALL AND FIX THIS ISSUE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO SPECIFY WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/23/14*LJ THE CONSUMER STATED THE AIRBAG WAS REPLACED AFTER A YEAR. UPDATED 05/27/15 *JS

I DRIVE A 2006 BMW X5. THIS MORNING WHILE COMPLETELY STOPPED IN THE DRIVE THRU OF THE BANK AT THE WINDOW, REACHING INTO THE OPEN DRAWER FOR A DEPOSIT SLIP, MY BMW ACCELERATED WIDE OPEN ON ITS OWN. I DISTINCTLY LOOKED DOWN AND MY FOOT WAS ON THE BRAKE. THE CAR WAS MOVING EXTREMELY FAST AND THE ENGINE WAS REVVING AS IF THE GAS WAS PRESSED EVEN THOUGH MY FOOT WAS ON THE BRAKE. THE DRIVE THRU OPENED UP INTO A LONG PARKING LOT. I WAS ABLE TO PULL UP THE PARKING BRAKE TO STOP THE CAR. IT WAS SO SCARY AND I WAS AT THE POINT TO MAKE A DECISION TO GET INTO TRAFFIC, IF I COULD MAKE THE TURN OR TO HIT A RETIREMENT BUILDING. ONCE THE CAR STOPPED, I PUT IT IN PARK AND TURNED IT OFF. I CHECKED TO ENSURE THERE WAS NOT ANYTHING ON THE GAS PEDAL AND THERE WAS NOT. THIS IS A MAJOR ISSUE AND I AM SO THANKFUL TO GOD, HE ALLOWED ME TO STOP THIS CAR. THIS HAS TO BE SOME TYPE OF DEFECT. *TR

BRAKE BOOSTER AND MASTER CYLINDER FAILED IN JUNE. NOT COVERED UNDER RECALL SINCE A RECALL HAD NOT BEEN ISSUED FOR THE 2006 MODELS. SHORTLY THEREAFTER THE WATER PUMP BEGAN LEAKING COOLANT. AGAIN, NOT COVERED FOR 2006 MODELS. NOW THERE IS A SEVERE LEAK IN THE POWER STEERING PUMP. ALL SHOULD BE RECALLED. ALREADY SPENT OVER $4K IN REPAIRS FOR A VEHICLE THAT, GIVEN ITS PRICE AND CLAIMS OF EXTRAORDINARY GERMAN ENGINEERING, SHOULD NOT HAVE BEEN NECESSARY. VERY DISAPPOINTED. *TR

I ALREADY FILED COMPLAINTS FOR A FAILED BRAKE BOOSTER, MASTER CYLINDER PUMP, WATER PUMP LEAKING COOLANT, POWER STEERING PUMP LEAKING OIL. I FAILED TO MENTION THAT THE VALVE GASKET COVER ALSO NEEDED TO BE REPLACED AS OIL WAS SPEWING ALL OVER THE ENGINE. AT THIS POINT, THIS VEHICLE SHOULD BE RECALLED IN ITS ENTIRETY. *TR

TL* THE CONTACT OWNS 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I AM THE ORIGINAL OWNER OF A 2006 BMW X5, VIN: [XXX]. IN THE EARLY YEARS OF OWNERSHIP THE PASSENGER SEAT OCCUPANCY DETECTION MAT WAS FAULTY AND WAS REPLACED. THIS AUGUST THE AIRBAG LIGHT ON THE INSTRUMENT DISPLAY WENT ON AGAIN AND AS A RESULT MY VEHICLE FAILED THE MASSACHUSETTS STATE INSPECTION SAFETY INSPECTION. IN SEPTEMBER OF THIS YEAR I BROUGHT MY X5 TO BMW TO HAVE BMW REVIEW THE AIRBAG ISSUE . THE TECHNICIANS AT BMW DIAGNOSED THE PROBLEM AS A FAILING PASSENGER SEAT OCCUPANCY MAT. THE TOTAL COST TO ME FOR REPLACEMENT OF THE FAILED PASSENGER SEAT OCCUPANCY MAT WAS $1,460.89 + MA SALES TAX OF $39.15. I RECENTLY FOUND THAT ON 11/18/2013 BMW ISSUED A RECALL RELATING THE FRONT PASSENGER SEAT OCCUPANT DETECTION MAT. THE RECALL CAMPAIGN FOR THE X5 PASSENGER SEAT OCCUPANCY DETECTION MAT IS IDENTIFIED AS #13V564000 I NEVER RECEIVED NOTIFICATION OF THIS SAFETY RECALL IN JANUARY OF 2014. I CALLED BMW THIS MORNING TO EXPLAIN MY ISSUE AND THEY ADVISED THAT THE NHTSA DID NOT INCLUDE THE VIN OF MY VEHICLE IN THE RECALL AND THEREFORE THEY WOULD NOT REIMBURSE ME. MY RESPONSE WAS THAT PERHAPS THE REPLACEMENT PASSENGER SEAT OCCUPANCY MAT THAT FAILED MANY YEARS AGO THAT BMW INSTALLED AS A REPLACEMENT WHEN MY VEHICLE WAS UNDER WARRANTY WAS IN FACT A PART THAT WOULD HAVE BEEN INCLUDED IN THE RECENT RECALL. THEY TOLD ME THAT I HAD A VERY GOOD POINT, AND THAT MAY BE THE CASE, BUT I WOULD HAVE TO WRITE TO NHTSA TO REQUEST THAT MY VEHICLE BE INCLUDED IN THE RECALL, OTHERWISE THEY WOULD NOT REIMBURSE ME. SINCE THE PASSENGER SIDE OCCUPANCY MAT HAS FAILED TWICE IN THIS VEHICLE IT IS QUITE OBVIOUS TO ME THAT THERE IS AN ISSUE WITH THIS PART IN MY VEHICLE. IT IS AN INTEGRAL PART OF THE SAFETY SYSTEM OF MY VEHICLE AND WITH THIS E-MAIL REQUEST THE CONSIDERATION AND ASSISTANCE OF NHTSA IN CONNECTION WITH THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE CONTACT STATED THAT THE TIME FRAME FOR THE REPAIRS WAS UNREASONABLE. THE MANUFACTURER WAS MADE AWARE OF THE WAIT TIME AND STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT WHILE AT A TRAFFIC LIGHT, THE BRAKES FAILED TO RESPOND. THE PROBLEM RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT THE NAVIGATION SCREEN IN THE VEHICLE FAILED TO OPERATE PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

I BROUGHT CAR IN AFTER I GOT RECALL NOTICE. I WAS TOLD THE PART HAD TO BE ORDERED FROM GERMANY. MY COMPLAINT IS THAT IT IS TAKING LONGER THAN I FEEL IS REASONABLE. BMW REFUSES TO PROVIDE ME WITH A RENTAL. I HAVE NO OTHER CAR TO DRIVE AND I FEEL UNSAFE DRIVING THIS CAR. *TR

WHILE SITTING AT A RED LIGHT THE BRAKE PEDAL ALL OF SUDDEN BECAME HARD AND APPLIED A UNREASONABLE AMOUNT OF PRESSURE AGAINST MY LEG. IN ORDER TO MAKE THE CAR STOP I NEEDED TO EXERT A TREMENDOUS AMOUNT OF PRESSURE IN ORDER TO STOP THE CAR FROM ROLLING FORWARD AND HITTING THE CAR IN FRONT OF ME. THERE HAS BEEN A RECALL FOR THE 2007 AND NEWER 8 CYL X5 BRAKE BOOSTERS. OBVIOUSLY THIS IS THE SAME PROBLEM AND THERE SHOULD BE A RECALL DONE WITH THIS CAR AS WELL. ANY DENIAL ON THE PART OF BMW THAT THIS IS A PRODUCT DEFECT IS A DENIAL ON THEIR PART. *TR

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE TECHNICIAN DIAGNOSED THAT THE PASSENGER SEAT OCCUPANCY MAT WAS DEFECTIVE AND NEEDED TO BE REPLACED. ALSO, THE TECHNICIAN NOTIFIED THE CONTACT OF RECALL NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000...UPDATED 10/01/14 *BF

THE BRAKES FAILED WHILE I WAS DRIVING TO WORK. I STEPPED ON THE BRAKES TO STOP FROM APPROXIMATELY 30MPH AND THE VEHICLE DID NOT SLOW DOWN OR COME TO A STOP. I HAD TO STEER ONTO THE MEDIAN TO AVOID HITTING THE VEHICLE IN FRONT OF ME. MECHANIC SAID THE BOOSTER NEEDS TO BE REPLACED. NO WARNINGS DISPLAYED IN DASHBOARD. EXTREMELY DANGEROUS AND I'M LUCKY TO HAVE AVOIDED A MORE SERIOUS ACCIDENT. SOMEONE COULD HAVE BEEN SERIOUSLY HURT GIVEN THE SIZE OF THIS VEHICLE. *TR

I RECEIVED A LETTER FROM BMW REGARDING RECALL CAMPAIGN 13V-564 IN JANUARY. IN THAT LETTER, THEY INDICATED THAT THEY DID NOT HAVE PARTS AVAILABLE TO CONDUCT THE RECALL AND EXPECTED THE PARTS TO BE AVAILABLE IN MARCH, AT WHICH TIME THEY WOULD NOTIFY ME OF THE PARTS AVAILABILITY SO I COULD SCHEDULE A SERVICE APPOINTMENT WITH THE LOCAL DEALER. I HAVE CONTACTED THE LOCAL DEALER TWO TIMES (AFTER MARCH), THE SECOND TIME TODAY. AFTER A LESS THAN COMFORTING DISCUSSION WITH THE LOCAL DEALER, I CONTACTED BMW NORTH AMERICA TO DISCUSS THE ISSUE. BMW NORTH AMERICA INFORMED ME THAT THEY DO NOT HAVE THE REQUIRED PARTS AND WHEN THE PARTS ARE AVAILABLE, WILL BE SENDING OUT A SECOND LETTER. HOWEVER, THEY COULD NOT GIVE ME ANY IDEA AS TO WHEN THIS WOULD HAPPEN. SO, I SIT NOW, 6 MONTHS AFTER RECEIVING THEIR FIRST LETTER WITH NO IDEA AS TO WHEN THE PROBLEM WILL BE SOLVED. AND, BY THEY WAY, MY VEHICLE HAS BOTH THE AIR BAG WARNING LAMP ON THE CONSOLE AND THE "PASSENGER AIR BAG OFF" LAMP ILLUMINATED .... INDICATED THAT, AT A MINIMUM, THERE IS A PROBLEM WITH THE PASSENGER AIR BAG. BMW NEEDS TO SOLVE THIS PROBLEM QUICKLY. *TR

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE DEALER WAS UNABLE TO PERFORM THE RECALL REPAIR SINCE THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

IN JANUARY OF 2014, I RECEIVED A LETTER TELLING ME THAT MY VEHICLE NEEDED THE FRONT PASSENGER SEAT AIR BAG SENSOR MAT FIXED. THEY WENT ON TO SAY THAT THEY WOULD LET ME KNOW WHEN THE PARTS CAME IN. NEXT, IN JUNE OF 2014, THEY SENT ME A LETTER THAT THE PARTS ARE IN AND TO SCHEDULE THE WORK. I HAVE NOW TAKEN MY VEHICLE BACK MULTIPLE TIMES AND THEY ARE SAYING THAT THEY STILL DON'T HAVE THE PARTS. I HAVE CALLED BMW CORPORATE AND NO ONE WILL HELP ME GET THIS PROBLEM FIXED...THEY JUST KEEP GIVING ME THE RUN AROUND... *TR

WE RECEIVED AN IMPORTANT SAFETY RECALL FROM BMW IN JUNE 2016 THAT WE NEEDED TO REPLACE THE PASSENGER SIDE FRONT AIR BAG IMMEDIATELY AS THE AIR BAG DOES NOT WORK AS PART OF THE "RECALL CAMPAIGN NO. 13V-564: FRONT PASSENGER AIR BAG SEAT OCCUPANCY SENSOR MAT." WE IMMEDIATELY CONTACTED THE PERILLO BMW DEALERSHIP IN CHICAGO (1035 NORTH CLARK STREET, CHICAGO, IL 60610, (312) 981-0000) WHERE WE PURCHASED THE CAR. OVER THE FOLLOWING SIX MONTHS, WE CALLED MONTHLY TO INQUIRE ABOUT WHETHER THEY HAD THE REPLACEMENT SEAT TO FIX THE CAR. PERILLO ACTUALLY HAD US BRING THE CAR IN TWO SEPARATE TIMES ONLY TO TELL US EACH TIME THAT THEY DIDN'T HAVE THE PART NEEDED FOR OUR TYPE OF REPAIR. WE HAPPENED TO HAVE THE WORST POSSIBLE OUTCOME WHERE THE SENSOR MAT IS BROKEN AND THE AIR BAG IS DISABLED ON THE PASSENGER SIDE OF THE VEHICLE. THE CONDITION OF THE CAR MAKES IT VERY DANGEROUS FOR ANYONE TO SIT IN THE FRONT PASSENGER SEAT. WE LIVE IN CHICAGO AND THEREFORE DRIVE ON HIGHWAYS AND IN HEAVY TRAFFIC FREQUENTLY. I AM NOW PREGNANT WITH OUR SECOND CHILD SO WE ABSOLUTELY HAVE TO HAVE THIS FIXED BEFORE THE NEW BABY COMES IN APRIL 2015. SINCE WE LAST BROUGHT THE CAR IN THIS FALL, WE HAVE CALLED PERILLO NON STOP TO INQUIRE AND EACH TIME THEY SAY THEY DON'T HAVE THE PART. IT IS NOT ONLY A TERRIBLE CUSTOMER SERVICE EXPERIENCE BUT IT PUTS OUR FAMILY AT RISK EVERY TIME WE DRIVE THE CAR. PERILLO REMAINS UNHELPFUL AND UNRESPONSIVE SO WE ARE FILING A REPORT NATIONALLY. *TR

PASSENGER SEAT AIR BAG SENSOR RECALLED SEVERAL YEARS AGO BY BMW. WAS TOLD THAT I WOULD BE ADVISED WHEN PARTS ARE AVAILABLE. TO DATE BMW HAS NOT MADE THE PARTS AVAILABLE TO THE DEALERSHIPS SO THE PROBLEM CANNOT BE CORRECTED. THIS HAS BEEN CLOSE TO TWO YEARS.

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 13V564000 (AIR BAGS) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 63,111.

MY RIGHT TAIL LIGHT KEEPS BURNING OUT CAUSING MY BRAKE LIGHT NOT TO WORK. I DIDN'T KNOW THIS UNTIL I WAS STOPPING AT A CORNER AND SOMEONE CAME VERY CLOSE TO MY REAR END, BLEW HIS HORN AND YELLED GET YOUR BRAKE LIGHTS FIXED. WHEN I WENT HOME MY HUSBAND FOUND OUT THE SOCKET THAT HOLDS THE LIGHT WAS BURNT. WE BOUGHT ANOTHER 1, DAYS LATER IT HAPPENED AGAIN. WE KEPT REPLACING THE SOCKET UNTIL ONE DAY I RESEARCH ONLY TO FIND THAT THIS IS AN ONGOING PROBLEM WITH THESE SUV'S THAT IS VERY COSTLY TO FIX. I AM SCARED THAT IT WILL CAUSE AN ACCIDENT AND MY CHILDREN ARE ALWAYS WITH ME. MY NOTIFICATION FOR THE BAD LIGHT NEVER CAME ON UNTIL AFTER THE FACT, NOW ITS ON CONSTANTLY EVEN AFTER REPLACING THE UNIT. THERE ARE MANY X5 OWNERS WITH THIS PROBLEM, THIS COULD BE VERY DANGEROUS. THERE SHOULD BE A RECALL FOR THESE VEHICLES WITH THESE RECURRING PROBLEMS!! *TR

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT CONTINUED TO FLASH OFF AND ON WHEN A PASSENGER WAS EITHER OCCUPYING THE SEAT OR WHEN THERE WAS NO PASSENGER. THE CONTACT ALSO STATED THAT THE SEAT BELT WARNING CHIME WAS ACTIVATED WHEN THE PASSENGER WAS SECURED USING THE SEAT BELT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 13V564000 (AIR BAGS). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME DEFECT LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 93,000.

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE MAT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 13V564000 (AIR BAGS). THE FAILURE MILEAGE WAS 67,203.

I REC'D A RECALL NOTICE FROM BMW ABOUT 30 DAYS AGO AND HEARD NOTHING. I CALLED THEM AND THEY SAID THE RECALL WAS VIN SPECIFIC. THIS INVOLVES AIR WARNING THAT GOES ON AND OFF INTERMITTENTLY. I AM HAVING PROBLEMS WITH THIS AND AM CONCERN IF IN AN ACCIDENT WILL AIR DEPLOY. I DO BELIEVE THE RECALL IS MORE WIDE SPREAD THEN WHAT THEY ARE ADMITTING TO. *TR

AIR BAG SIGNAL AND SEAT BELT WARNING WERE LIT ON THE DASH, EVEN AFTER THE PASSENGER WAS OUT OF THE CAR. THE SEAT BELT WARNING CHIMES WHEN PASSENGER LEAVES, TOOK IT TO A MECHANIC AND HE TOLD ME THAT THE SENSOR NEEDS TO BE REPLACED. TOOK IT TO BMW ON 06/10/2014 THEY TOLD ME, THERE WERE NO RECALLS FOR MY CAR DUE TO MY VIN. CONSIDERING THE FACT THAT OTHER VEHICLES ARE HAVING THE SAME PROBLEMS, AND ARE BEING REPAIRED, THIS IS VERY DISAPPOINTING THAT MY CAR CAN NOT BE FIXED, WHEN THIS IS A POTENTIALLY DANGEROUS SITUATION. *TR

COMPLETE BMW DIAGNOSTIC DONE IN OCTOBER 2013, REPAIRS DONE EXCEPT BRAKES. WHILE STOPPED AT RED LIGHT AT NORTHSIDE DR. & 8TH STREET(APPROX.) MY X5 SHUT OFF & WOULD NOT CRANK UNTIL 10 MINUTES LATER. FIRE TRUCK WAS ON AN EMERGENCY & MY X5 BLOCKED IT'S MOTION. IMMEDIATELY TOOK X5 TO AUTO REPAIR, RENTED A CAR & NO PROBLEM DIAGNOSED. 06/02/14, ON MY WAY TO BIBLE STUDY, STOPPED AT LIGHT, STUTTERED UPON GAS PETAL PUSH TO DRIVE. DROVE UP HILL & X5 SHUT OFF THEN DASH LIGHT READ STOP! OIL PRESSURE, COASTED TO NEAREST LOT. OIL ADDED THEN DROVE FOR 5 MORE MINUTES, STOPPED FOR OFFICER TO DIRECT SCHOOL ZONE TRAFFIC, SHUT OFF AGAIN. ENGINE TURNS ON BUT WON'T COMPLETELY START. POLICE PUSHED ME INTO NEAREST PARKING LOT. *TR

MY PASSENGER SIDE LIGHT KEEPS BURNING OUT CAUSING MY BRAKE LIGHT NOT TO WORK.WHEN I WENT HOME MY HUSBAND FOUND OUT THE SOCKET THAT HOLDS THE LIGHT WAS BURNT. THERE ARE MANY X5 OWNERS WITH THIS PROBLEM, THIS COULD BE VERY DANGEROUS. THERE SHOULD BE A RECALL FOR THESE VEHICLES WITH THESE UNSAFE RECURRING PROBLEMS!! *TR

BOTH OF THE AIR BAG PROBLEM INDICATOR LIGHTS ARE ACTIVATED. THIS IS A RESULT OF A FAULTY AIR BAG OCCUPANT DETECTION MAT. THIS FAULTY MAT DEACTIVATES THE PASSENGER SIDE AIRBAG. THERE HAVE BEEN RECALLS ISSUED BY BMW FOR THIS ISSUE FOR MY MODEL AND OTHER MODELS. WHEN I CALLED THE DEALERSHIP THEY INFORMED ME THAT MY VEHICLE WILL NOT BE COVERED BASED ON MY VIN NUMBER. *TR

DRIVERS SIDE HEATED SEAT BURNED THROUGH LEATHER SEATS ON RIGHT SIDE OF SEAT AT RIB CAGE. SLIGHTLY BURNED DRIVER. HAD A ELECTRICAL BURNING SMELL. LEFT ABOUT A 6 INCH BURN LINE IN THE SEAT. VERY UNATTRACTIVE! *TR

I RECEIVED A RECALL NOTIFICATION FROM BWM A COUPLE OF MONTHS AGO; 'RECALL CAMPAIGN NO. 13V-564: FRONT PASSENGER AIR BAG SEAT OCCUPANCY SENSOR MAT'. THE RECALL NOTICE SAID THAT THE PARTS WERE NOT YET AVAILABLE TO FIX THE ISSUE BUT THAT THEY WOULD BE SHORTLY AND BMW WOULD SEND OUT A NOTICE ONCE THEY WERE AVAILABLE. MY VEHICLE WAS EXPERIENCING THE EXACT ISSUE DESCRIBED IN THE RECALL LETTER WHICH WAS 'THE AIR BAG WARNING LAMP ON THE INSTRUMENT CLUSTER AND THE FRONT "PASSENGER AIR BAG OFF" LAMP IN THE OVERHEAD CONSOLE ARE ILLUMINATED AT THE SAME TIME'. I TOOK MY CAR INTO A SERVICE CENTER (CENTER BMW IN SHERMAN OAKS, CA); THEY ACKNOWLEDGED THE RECALL AND TOLD ME TO COME BACK IN MARCH WHEN THE PARTS WOULD BE AVAILABLE. NOT ONLY ARE THE PARTS STILL UNAVAILABLE, BUT THE RECALL NOTICE HAS BEEN CANCELLED FOR SOME REASON. MY FRONT PASSENGER SEAT AIR BAG IS STILL NOT FUNCTIONING THOUGH. I AM FORCED TO HAVE PASSENGERS TRAVEL IN THE FRONT SEAT AT TIMES AND AM VERY CONCERNED THAT IF AN ACCIDENT HAPPENS THEY WILL BE SERIOUSLY HURT. WHO CAN I CONTACT TO HELP WITH THIS??? *TT

STARTED X5 UP AND TURNED ON DRIVER 'S SEAT WARMER. LET CAR WARM UP FOR 5 MINUTES AND COMMENCED TO DRIVE AWAY. ONE MINUTE DOWN THE ROAD I SMELL SMOKE LIKE AN ELECTRICAL FIRE. I FEEL MY LEFT HIP GETTING HOT AT THE SAME TIME. I STOP CAR AND LOOK DOWN AND SEE A DULL RED GLOW FROM THE SEAT. IMMEDIATELY TURN OFF HEATER AND GET OUT OF CAR. THE DRIVER SEAT WARMER HAD SHORTED AND BURNED A HOLE THROUGH THE LEATHER SEAT ALONG THE LEFT SIDE OF THE SEAT. HOW HOT WAS IT! MY PANTS HAD BEEN BURNT AND HAD A SMALL RED MARK ON MY SKIN. THINK GOODNESS I WAS NOT SEVERELY BURNED DUE TO THE AREA OF MY PANTS THAT WAS BURNT WAS ALSO THE LEFT BACK POCKET AREA SO THE INTERIOR POCKET FABRIC HELP PROTECT ME. WOW! WILL BMW FIX THIS????? *TR

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL*THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 13V564000 (AIR BAGS). THE CONTACT MENTIONED THAT RECALL REPAIRS WERE UNABLE TO BE PERFORMED SINCE THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE VEHICLE HAD NOT EXHIBITED THE FAILURE.

TL* THE CONTACT OWNS A 2006 BMW X5. THE CONTACT RECEIVED RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V564000 (AIR BAGS) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.