2024 BMW X5 Complaint Log

The contact owns a 2024 BMW X5. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds while accelerating. Additionally, while the transmission was in reverse (R), the brake pedal was depressed, but the vehicle failed to stop immediately. An unknown warning light was illuminated. The contact became aware of NHTSA Campaign Number: [XXX] (Electronic Stability Control, Service Brakes) associated with the VIN from Cars.com. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2024 BMW X5 has been on recall which is The Integrated Brake (IB) system/ safety recall since February, 2024. The brake system is not functioning properly and sometimes the car brakes automatically by itself which is a concerning issue and may lead to a crash. I have reached out BMW of Silver Spring many times they just don't care and they keep saying we can not do anything at this time and I even drove there couple times to talk to them at the dealership they keep saying same thing we are waiting for the parts. I received a call from one of their service department people called Alex said we have the parts available and we can service your vehicle I was out of town for work and when I came back to Virginia and drove to dealership and asked the same person who called me about the recall repair he said we don't have the parts available and we can not do anything at this time. I told him you called me that you guys have it available and I was out of town and when I returned to Virginia and drove from Stafford, Virginia all the way to BMW of Silver Spring, Maryland for 2 hours with traffic and he kept lying to me that we have to wait and he said he will call me soon in few weeks but it has been months he never called me. and I called him and asked him you never called me how are we going to solve this issue or BMW needs take care of this issue he said I have to call the Corporate I called BMW corporate they keep saying we don't have any answer or we can't tell how long does it take. so the car has been on safety recall for 6 months now and BMW has failing to solve this issue and I have had the worst experience with BMW.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My vehicle has been on a safety recall since February, 2024 and I have taken it to dealership few times they didn't fix it. I called them many times about the issue they just keep ignoring me and failing to fix it.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I purchased this vehicle under my company to rent and make some extra income for my family. We also had a baby in August of 2024 so wanted a larger vehicle for the family. We purchased the vehicle on Feb 20,2024 and the recall was issued on Feb 14,2024. We were sold a lemon. I went to the dealership and told them they said they will have a solution in a year. Still no solution and I still cannot rent my vehicle because it has an open recall. Me and my family do not feel safe in this vehicle. Please can someone help. I am willing to return the car or even exchange for a vehicle that doesn’t have a recall as soon as I drive off the lot. Thank you.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The recall was issued in Feb 2024 and the BMW still has not remedy for the problem. This is a serious recall and poses a serious safety risk to my health and life. Per BMW: "In Some Cases, There Will Be A Reduction In Power Assist Braking, Which Could Lead To An Extended Stopping Distance And Increase The Risk Of A Crash. The Antilock Brake System (ABS) And Dynamic Stability Control (DSC) System May Not Function, Which Could Also Affect Braking Performance As Well As Vehicle Handling And Control. However, Fully Mechanical Braking Is Not Affected And, If The IB System Is Not Functioning Properly, The Parking (Emergency) Brake Will Be Automatically Activated To Aid In Braking Performance And Help Maintain Vehicle Stability And Control"

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability System (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There is a recall on the car’s braking system that can malfunction at any moments. The issue was discovered back in Feb 2024 10 mos ago & no solution it’s a huge risk as per BMW to me my family & anyone on the road. 10 months and no solution is unacceptable it’s DANGEROUS

- As we were driving down a largely empty highway ([XXX] near Pollock Pines, CA), we heard an extremely loud bang. We looked back and the large rear sunroof (the non-moving one) had exploded - the glass was crazed with shatter fragments and continued to audibly crackle for several minutes. No significant sections of the glass had fallen out, but there were small splinters of glass (< 1mm in size) all over the cabin including on our 4 month old in the rear seat. - The vehicle is currently at the dealer service center awaiting service. It is available for inspection on request. As far as I know it has only been inspected by me and the dealer service representative. - The explosive sound caused a significant distraction while driving, and the glass fragments that rained into the cabin resulted in a minor injury to my hand and posed a risk of internal and external lacerations to all of us. - At no point were there any warnings prior to the explosion. Afterwards, there were also no warnings, though the problem was obvious. There are several nearly-simultaneous reports of this on new X5s: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2nd time receiving a DriveTrain and High Voltage warning.

I took ownership of the vehicle on 12/23/23 and Had a Drivetrain and High Voltage warning on 1/13/24. Dealer took vehicle on 1/18/24 with approximately 925 miles and returned vehicle on 1/22/24. On 1/25/24 I now have a check engine light on. I am not sure what can be done to fix this, but I am very concerned that this will be an ongoing issue with no resolution.

Powertrain high voltage error. Check engine light. The car has been to the dealership twice.

Drivetrain malfunction error that disabled the vehicle. Software update done by dealer, but dealer is unsure if that is the repair. Many other owners of the 50e are having issues. All are related to the high voltage battery system. Car will not operate when error occurs. BMW has refused to publish a TSB.

The bell housing of the car is currently emitting a whistling / rusty tricycle sound at low RPMS (1500-2200 rpms / 30 miles per hour or under). I have had the car in for service. During the last visit, BMW kept it for 30 days and only compared it to the sound of other cars. In being able to duplicate the sound, they stated that the sound is normal. BMW reached its conclusion without conducting any physical inspection of the bell housing and its related components to see why the parts are making the noise. They have no idea as to why the car is generating the noise. My shop foreman wrote the following to my advisor to share with me: "..I narrowed down the noise. Noise is possibly mechanical and coming from bell housing area. Created Tsara case and provided information to BMW and video to see what are the next steps we are going to be taking. I would like to remove the transmission and inspect toque converter and flywheel but need there authorization." But again, because BMW was able to duplicate the noise in other cars, they will not authorize any work to determine the true nature of the sound. In doing so, they cannot, in my opinion, say whether this is a safety issue or not. Imagine traveling at a high speed on the freeway and the power train fails! My foreman remains committed to determining the root cause of the problem. As this is the first year with the hybrid engine, BMW should be required to determine the true nature of the sound and determine if it is a safety concern. A physical inspection of the components is a must!

6 weeks after purchasing the car, the 'check engine' light came on. The dealer evaluated the car (although it took nearly 2 weeks to simply diagnose the issue) and found that the 'high voltage battery control module' was bad and needed replacement. Then, I waited 2 more weeks for the part to be shipped from Germany. Then, another 2 weeks waiting for installation. So - the car was in the service department for 6 weeks. Now, an alert has appeared on the dashboard - "Engine oil service required". The car only has 3920 miles on it. BMWs maintenance schedule requires the oil service to occur between 7 and 9K miles. This car has been a real disappointment.

My 2024 BMW caught on fire while I was driving it. A couple weeks prior my dashboard went out but resolved on its own in 24 hours. Before the fire I had no other issues with my vehicle. My insurance company was notified the night of the incident. However they didn’t start the investigation for 2 weeks until after I called to get an update. I then contacted BMW who has now started an investigation alongside my insurance company.

Purchased a new 2024 BMW xDRIVE 50e on 9/23/2024, then on 9/28/2023 X5 50e did not start due to Drivetrain Malfunction and had to be flat towed to dealer. Its been 108 days (1/16/2024) since X5 has been in for repairs due to BMU (Battery Management Unit). With a new part from Germany, Service Department with BMWNA technical assistance have not been able to resolve problem. BMWNA has reluctantly initiated a Buyback of vehicle this month. According to BMW forum (Bimmerpost) this is a chronic and systematic problem with many owners registering the same problem and looking for solutions. BMW needs to initiate a Recall or send out a TSB (Technical Service Bulletin) to all dealer to make them aware of this chronic problem.

Driving 75mph on I90 westbound from Spokane to Seattle at about 9 am on 09/24/23, cruise control on with assisted driving. Red alert on screen then car suddenly went from 75 to 20 in a few seconds, pulled over on side and then able to drive again. Luckily, no one was behind when this happened but easily could have been rear ended. No pre warnings were issued on dashboard and not wearing sunglasses. Have talked to BMW but have not had chance to take vehicle in yet.

The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, a warning flashed on the instrument panel to stop the vehicle and to use the parking brake. The contact pulled over and became aware that the vehicle had independently shifted to neutral(N). The contact depressed the brake pedal and observed that "use emergency brake" message was displayed on the instrument cluster. The contact stopped and turned off and restarted the vehicle to attempt to reset the computer; however, a symbol of a vehicle was flashing RED on the instrument cluster while attempting to restart the vehicle. The vehicle failed to restart. The contact had the vehicle towed to a dealer. The vehicle was not diagnosed and was not repaired. The failure mileage was approximately 11,000. VIN tool confirms parts not available.

We are 900 miles from home driving on the interstate, and received an error message saying that there was a drive train malfunction and we had to stop the car immediately. We were in the middle of nowhere, but able to pull over and turn the car off, and contacted roadside assistance. We were unable to start the car again. We were told there was a major malfunction of the drive train power supply and we could not operate the vehicle until it had been inspected at a service center 2 hours away. This vehicle is brand new with less than 2000 miles on it, and this is the second issue we have encountered with it. We had another sensor error pop up 3 days after purchase, and had to take this car into the dealership for 10 days. We have actually been driving this car for less than 2 weeks. This is completely unacceptable and dangerous. The car is unsafe to drive and we have no way of getting back to our home state. Roadside assistance has been unable to locate a tow truck to take us to the nearest town, and we are still sitting on the side of a dark road.

DSC unit continually draining battery. Had to take it to get serviced 3x within 6 months of purchase as new. Had to replace battery and DSC unit multiple times

Drivetrain malfunction after less than 200 miles on the odometer. This malfunction required the car to be towed. This happened suddenly with no warning lamps (etc) as the car had been working just fine. It went from working 100% fine to a major alert, disabling the transmission (to go in drive or reverse mode) to prevent any use of the engine. Also, within my bmw account, this car with this VIN has since been listed to have an open recall. I did not receive any other explicit communication from the manufacturer about it and I only noticed it today. I do not believe that the notice was posted in their portal prior to this engine incident. In fact, the recall does not show on nhtsa. The car now requires a back-ordered component to be changed. The dealer is told me yesterday that it would take 7 to 10 business days to get that piece as it has to be shipped from Germany.

This is a follow up on a concern that I raised 3 weeks ago. This is a new car that broke down after 157 miles. The car has been disabled since September 4th 2023. As of today, I still do not have it and do not have a clear ETA for the repair. The diagnosis from the dealership is a defective combined charging unit. The part had to be back-ordered from Germany. A week or so after the incident, the service agent at BMW of Portchester (Kurt Hinrichs) told me on the phone that the part is undergoing a design upgrade. Hence the initial 7-10 business days minimum for the part to arrive would have to be revised. I did complain with bmw, including copying the CEO of bmw of north america in one of my complains as I was not receiving any (none) attention from customer service. Customer service did respond after this escalation. They offered me 5000 USD and sent me a check accordingly. They also told me that the part would be received by the dealership by 9/25. The dealership called me then stating that they expect to receive the part towards the end of the week of 9/25. As of today, 9/28 - 12 pm EST, they have not received anything and have been unable to tell me where the part is or when they really expect it. Without the part, the car is not drivable at all. I am sending you this note to report this hoping that there is not something more fundamentally wrong with the 2024 X5 50e, to the point that the manufacturer might be redesigning parts on the fly after having sold the car to at least one customer.

Rear cross traffic alert system never works whenever a car is approaching. Only works when it is too late. Definitely no pedestrian alert. Much cheaper vehicles with this feature actually sound an alert before any emergency activation. Dealer states system is working according to spec. BMW Forum has many complaints with this system that cost extra $s on my suv. THIS IS A SAFETY ISSUE & a Manufacturer quality issue.

The contact owns a 2024 BMW X5. The contact purchased a separate safety package through BMW known as the parking assistance package. The parking assist feature would show the driver the vehicle's intended reverse path on the display screen, the feature then puts the vehicle into the best starting position and steers automatically into the space. The contact stated that while using the feature, the vehicle failed to stop as needed and the vehicle crashed into the back wall of her garage without warning. The air bags did not deploy upon impact. The contact was not injured and a police report was not filed. Both the dealer and the manufacturer were notified of the failure; the vehicle was taken to the dealer and remained in the dealer's possession. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 1,300.

IT HAS BEEN ALMOST A YEAR AND REMEDY STILL UNAVAILABLE. DEALER HAS NO FIX FROM BMW. WHY IS THIS TAKING SO LONG. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We purchased the car June 3rd 2023. Since purchase the car has given a Check engine light over6 times and the Expansion Valves have been replaced. It has spend 50+ days in service since purchase. On 1/26/24 the High Voltage system light cam eon and the car is back for repairs for 7 days and still not resolved. The automated parking systems are prone to errors and have nearly cased accidents. Luckily I intervened and stopped using them. The eSim features that are advertised do not work. I have spoken to BMW NA and hey have not been helpful.

BMW of North America is hiding problems with brand new vehicles. Their German website returns at least 2 recall codes for my car and the US website states there are none, yet my car has been in the service department just days after taking delivery until now which is a month later with no repair or solution in sight.. German Website: https://www.bmw.at/de/footer/quick-link/technische-aktionen.html USA Website: https://my.bmwusa.com/safety-and-emission-recalls