NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2024 BMW X5. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Center rear view mirror stopped working and was replaced by Chapman BMW of Chandler but was replaced with a small aftermarket mirror that is causing dangers images in the mirrors because it’s splitting the image with the non manufactured mirror they replaced in my vehicle. I have attempted to resolve issues with Chapman BMW of Chandler and BMW North American customer care but was unsuccessful in getting a new manufacturer stock mirror reinstalled in my vehicle. The morrow placed in my vehicle is obscuring the vision of all oncoming traffic at night which is putting me at serious risk of an accident. I am requesting a mirror directly from factory to match the mirror that came stock in the vehicle.
The rear cross traffic warning does not work. I have backed up and a vehicle is coming right behind me and I thank goodness stop by pressing on the brake when I spotted the vehicle in the car camera.
2024 July summer time, the compressor started same issue as the temperature increased. All of a sudden, the car was started showing major “drivetrain error” and “high voltage battery error”. I have taken the car again back to the same dealership and this time the car was starting to show major system failures. I have kept BMW in the email loop and at the first instance itself I have called out that cooling issues can cause battery issues, and it happened exactly like that after 7 months. Car was with the dealership from 07/22/2024 mileage: 7896 to 07/24/2024. Dealership said this was just a software issue even though there were errors related to high voltage, after 3 days, dealership simply updated the software and cleared all the issue and related the car stating that everything fixed. I have attached the service appointment letter for this issue. It looks like they wanted me to cover the 12 months after delivery so that they can be safe with lemon law, and it proved true with next incident. After the 3 months, a terrific incident happened on [XXX] Mileage:10,561. I was taking my [XXX] daughter for a doctor’s appointment along with my [XXX} daughter and my wife. It was a short trip less than 5 miles from my home. While in the state highway, while driving ,all of a sudden the car lost all of its power car had 12 miles of electric range and 227 miles of gas range, I have photo proof from this time either from electric motor and from the gasoline engine and stalled and stopped in the middle of the road with the EXACT SAME problem on “drive train error” mentioned above serviced on 07/22/2024. There was a truck behind us and the driver had to sudden break not to rear end us. The situation was terrific, and I cannot explain it through letters here. My wife and my [XXX] panicked, and they had to went through the trauma. I was thrown into a situation by BMW and the since I purchased a costly brand-new car for my family and trusting BMW,still in dealer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
See attached document for complaint.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that his wife was in a parking lot driving at approximately 3 MPH when she depressed the brake pedal and the vehicle was not slowing. The contact stated that his wife had to use more force than normal to depress the pedal. The contact stated that she had not observed any warning lights. The contact stated that his wife crashed into the parking lot stop block and that the front end of the vehicle crashed into a steel fence. The contact stated that the front bumper had scratches and some dents. There was no damage to the headlights or the grill. The contact stated that his wife was not injured. The contact had driven the vehicle to a dealer to have the vehicle diagnosed. The vehicle was not diagnosed and had not been repaired. The failure mileage was approximately 4,500. VIN tool confirms parts not available.
I am filing this complaint regarding serious safety issues with my 2024 BMW X5 xDrive50e, which currently has approximately 12,000 miles. 1. Drivetrain Malfunctions and Assembly Error: The vehicle experienced three instances of drivetrain malfunctions within an eight-day period, causing it to go into limp mode unexpectedly while driving. The issue was identified as a misrouted wiring harness, which has since been repaired. I was informed by the BMW technician that a service bulletin addressing this issue was released 6 months prior to the production of my vehicle. Despite BMW’s knowledge of this recurring problem, the vehicle was assembled incorrectly, creating a significant safety hazard. This failure to address known issues during production resulted in potential disaster, compromising my safety and that of others on the road. 2. Unresolved Safety Recall – Regenerative ABS Braking System: The vehicle is subject to an ongoing recall for the regenerative ABS braking system, with no available remedy at this time. The lack of resolution for this critical safety component raises further safety concerns. 3. Connectivity Issues: The eSIM car connect hotspot has been inoperable, and BMW has acknowledged the problem, suggesting that I wait for potential updates. This impacts navigation and other safety-related features. Safety Concerns: These combined issues indicate that I was sold a vehicle with known safety defects that were not properly addressed at the manufacturing stage. As a consumer, I require a reliable and safe vehicle, which the 2024 BMW X5 xDrive50e has failed to provide. The fact that BMW was aware of this recurring issue through a bulletin prior to my vehicle’s production adds to the urgency of resolving these problems. Resolution Attempts: I have worked with the local BMW dealership to repair the wiring harness, but the unresolved ABS recall and connectivity issues persist. BMW has not provided a clear timeline for resolving the safety recall.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000(ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirms parts not available.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000(Electronic Stability Control(ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The manufacturer has failed or is unable to remedy this safety recall for my vehicle in a timely manner, This recall was opened on Feb 12,2024 and has not been addressed. Manufacturer Recall NumberNA NHTSA Recall Number24V104 Recall StatusRecall Incomplete, remedy not yet available. Due to the safety concerns involving the INTEGRATED BRAKE: The Integrated Brake (IB) system may not have been produced by the supplier according to specifications. If the IB system was not functioning properly, a warning lamp and message will be displayed in the instrument cluster. In August, this recall was expanded to include additional potentially affected vehicles. Safety Risk In some cases, there will be a reduction in power assist braking, which could lead to an extended stopping distance and increase the risk of a crash. I feel unsafe driving this vehicle.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The driver's side and front passenger's mirror has a reflection from the trim of the a/c vent and is obstructing my view. The dealership will not replace the trim under warranty. It is a new car. Other owners of the BMW have the same problem as I have researched this problem.
My BMW X5 has a recall on the braking system that was sent to me on October 2024 and still nothing has been done about it yet, the dealer always says it's not available yet, I believe this problem should be fixed by now and wonder if BMW will ever fix this problem, I believe they have had enough time to correct this. [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
It’s not a one time experience, it’s all the time. But I feel, and many, many other people (owners of the same car and other car enthusiasts agree) that the rear turn signals on the 2024 BMW X5 are not sufficient enough. I do not feel the illuminate properly and it seems as though they are malfunctioning when in use. BMW started using the sequential fading turn signals, which I don’t like, but they are bright and easily distinguishable in the front, but the back, it does not make me feel safe enough. I do not feel they illuminate correctly and feel they are not bright enough (even though there is nothing wrong with them). I feel as though the rear turn signals are confusing for other drivers and does not do a good job at letting other drivers know I’m turning. They pulsate and look like they malfunction. I’d rather they just be like a standard LED, that flashes straight on & straight off. Or better yet, have a separate LED amber strip in the middle of the rear taillight (like the European models have) which makes it easier to distinguish and allows other drivers to know when I’m turning. I do not feel safe with the current rear turn signals.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000(ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The braking system started malfunctioning. it was taking a longer distance and longer time to bring the car to a stop. All of a sudden there was a thump and warning lights came on. The warning light said the parking brake was no longer operable and was not available to help brake the car. The 2024 BMW X5 only has about 6,200 miles on it when this happened..
I had a situation where the vehicle brakes were not effective on the freeway and had severe vibration while hitting the pedal, I had to almost pump the brakes to come to a complete stop. the car had no warnings and the dealership was notified, they claimed there is an open recall for the braking system and the remedy is unavailable.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The rear cross traffic sensor does not warn when there is oncoming traffic. It puts me, my passengers and other cars at a safety risk. BMW Palm Springs investigated and tested and states that the system is not providing any error messages. But in physical testing the system does not work as described in the BMW marketing video [XXX] . I have owned this car for six months and the rear cross traffic sensor has never worked. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2024 BMW X5. The contact stated that while driving at 30 MPH, the "Parking Brake Malfunction" message appeared on the instrument panel. The contact depressed the brake pedal, and the brake assist failed to operate as designed and the contact was forced to depress the brake pedal to the floorboard. The check engine warning light also appeared on the instrument panel. Despite the initial failure, the contact stated that the vehicle resumed normal operation. The vehicle was later towed to a dealer where a diagnostic test was performed, and the dealer discovered that the dynamic stability control module was defective, and the vehicle was later repaired. The contact then discovered NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic) which was linked to the failure. The manufacturer was notified of the failure but offered no assistance. The manufacturer then referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 4,630.
Received warning that steering effort changed requiring replacement of steering module
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
As you can see, there is an open recall on my vehicle. This seems to be impacting roughly 80 thousand cars in the US. BMW does not have parts to fix this recall and is continuing to ask drivers to keep driving their cars with defective breaking system. I wanted to know what action you may take against a manufacturer that is essentially asking owners to keep driving unsafe cars on US highways presumably causing a dangerous situation for everyone.
In February,2024[12th]. BMW FILED A RECALL NOTICE ABOUT A DEFECTIVE PART IN THE BRAKING SYSTEMS OF 2023,2024 models 5series, 7 series, x1,x5,x6,x7 and Xm. My vehicle was made in mid March and delivered early April. Supposedly according to my source , BMW received replacement parts from the vendor and production continued. I’m not sure if it ever stopped. The problem is BMW NEVER TESTED THESE NEW PARTS TO SEE IF THEY FIXED THE PROBLEM. THIS IS CLEARLY NEGLIGENCE ON THEIR PART. THE DEGREE THE LAWYERS CAN DETERMINE. NOW AROUND August12, BMW ISSUED A STOP SALE ON ALL THESE CARS INCLUDING SOME 2025 MODELS. ONLY BECAUSE I READ A USER BLOG ON LINE ABOUT THIS AND CHECKED MY VIN WAS I AWARE IT AFFECTED MY CAR. NO NOTICE FROM BMW. This was not a don’t drive notice. The effect on owners is they can’t trade or sell their cars. There does not seem to be a requirement that BMW file a STOP SALE order with NHTSA. I DON’T BELIEVE THEY FILED A SUBSEQUENT NOTICE TO THE FEBRUARY FILING. Every day there are recall notices. Most are narrow in scope but this will involve umpteen thousands of cars. There is no end date because they don’t know when a new part will be available. Once available it could be many months before owners are able to have the problem part replaced. It takes 2+ hours a car. The dealers are already overwhelmed because of limited space and mechanics. If these companies don’t get fined for this type of behavior, it will not stop. I am talking millions in fines. The FAA does it. More people drive than fly yet it seems the Federal Transportation Department does not have or doesn’t want to exercise this option. Just look at what has been going on for over 15 years with Takata airbags which could be fatal if opened. Just today 577,000 cars from Ford and Mazda were issued a DO NOT DRIVE notice on the news. Granted they were for older models but people who need transportation will still drive. Why hasn’t the government over the past 15+ years stopped the buying of them.
Drive train malfunction during driving. It has been repaired twice.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer BMW of Waterbury (133 Schraffts Dr, Waterbury, CT 06705); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the power brake assist failed to operate as needed, causing the contact to lose control of the vehicle. There were no warning lights illuminated. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 9,480. VIN tool confirms parts not available.
While driving on a highway, several lights illuminated on my dashboard instrument cluster, including the ABS light, a red BRAKE light, a yellow PARK light, and the dynamic stability control light. The message center reported to "drive carefully" however none of this appeared urgent. I decided I should maybe test my breaks as I was curious what the problem was. I then proceeded to gently tap my brakes to see what all of this meant, and to my horror, my brake pedal went completely to the ground with no brakes initiated. Thankfully, I was able to move over onto the shoulder and coast to a stop and place my car in Park. The emergency brake would not initiate. This could have ended terribly awful.
My 2024 BMW X5 50e has stranded me three times now due to "Drivetrain Malfunction". Each time my safety has been at extreme risk due to driving on busy streets and interstate in Atlanta. Fortunately, today I had not made it to the interstate or I would have been in a the worst possible situation with my X5 locking down and shutting off with no notice. Given my long commute, I can no longer take the risk of driving the X5 50e. BMW NA should be held responsible and no one's safety should be at risk that BMW has put us in given this problem seems to be a common occurrence.
Safety features did not work. I was parking and when brakes were pressed car accelerated instead of stopping, plowing into the car ahead and two additional cars. No automatic braking, no manual braking. The car is now in a BMW shop for repairs and evaluation. My warning features did not activate.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 65 MPH, while attempting to depress the brake pedal, the brake pedal was very difficult to depress, requiring more than normal force to depress the brake pedal. The contact stated that the message "ABS Not Functioning" was displayed. The contact pulled off the highway, turned off, and restarted the vehicle. The contact stated that the brakes then started functioning normally. The contact stated that the failure reoccurred; however, after turning off and restarting the vehicle, the brakes failed to return to normal function. The contact had taken the vehicle to a dealer however, the failure could not be duplicated. The contact stated after the subsequent failures of the braking system, the vehicle was taken back to the same dealer and the contact was informed that a fix was not available. The failure mileage was approximately 9,000. VIN tool confirms parts not available.
No incident. However, I do want to highlight the fact that even after almost 4 months BMW has no remedy for my VIN number for this recall: NHTSA Recall Number 24V104. I am hoping that NHTSA can put more pressure on BMW to expedite remedy of this recall.
Check engine light keeps coming on. Brand new car. Took in to dealer and replaced a valve related to battery. 1 month later, light back on.
NHTSA RECALL NUMBER: 24V104 - IN RELATION TO THIS RECALL FILED ON 12 FEB 2024 I HAVE EXPERIENCED RANDOM ANOMALIES WITH THE EFFECTIVENESS OF MY VEHICLES BRAKING WHICH DIDN'T ALARM ME BECAUSE I ATTRIBUTED THEM TO ROAD CONDITIONS OR MY LATENESS IN APPLYING THE BRAKES... SOME OTHER THING THAN A DEFECT IN THE BRAKING SYSTEM. I WAS NOT AWARE OF THE RECALL NOTICE AS I DID NOT RECEIVE ANY NOTIFICATION OF THIS DEFECT FROM BMW ALTHOUGH AT ONE POINT SOMETHING CAME UP ON THEIR (BMW) APP FOR THE VEHICLE BUT QUICKLY DISAPPEARED BEFORE I HAD AN OPPORTUNITY TO READ IT. IT HAS BEEN TEN MONTHS SINCE THIS NOTICE WAS ISSUED, I CANNOT SEE ANYWHERE THAT IT HAS BEEN RECANTED, AND KNOWING I AM DRIVING A VEHICLE WHERE THE BRAKING SYSTEM IS SUSPECT MAKES ME NERVOUS. BMW NEEDS TO BE HELD ACCOUNTABLE AND PROVIDE ME WITH AN ALTERNATIVE VEHICLE TO DRIVE.
The contact owns a 2024 BMW X5. The contact stated that while driving at undisclosed speeds, the vehicle stalled while driving through ankle-height water. The kill switch was stuck. After the failure, the engine overheating warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer but was not diagnosed or repaired. The undercarriage of the vehicle had sustained unknown damages during transportation. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 4,023. VIN tool confirms parts not available.
The contact owns a 2024 BMW X5. The contact was notified of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Four Check Engine lights and a Drivetrain Malfunction related to the high voltage hybrid system including problems with the battery cooling, continuing to charge instead of stopping at 100%, and high voltage faults. Coolant smell in the ventilation system in the cabin as well as hot electrical smell after charging and from the regenerative system on a long descent in the mountains. Has been happening multiple times and taken to the dealer multiple times over the past 10 months. The dealer has only replaced a part one time (the evaporative container), but typically just resets the system and sends it home. I have reported this to BMW NA and asked for a buyback, but so far it has been denied.
The contact owns a 2024 BMW X5. The contact stated while driving approximately 15 MPH, attempting to depress the brake pedal however there was a reduction in the power assist braking leading to the vehicle crashing into another vehicle. No warning lights were illuminated. The front passenger side of the vehicle crashed into the rear end of the other. The crash occurred on an unstated off-ramp from a highway to a main street. The air bags were not deployed. The vehicle was drivable. A police report was filed. The vehicle was not destroyed. The vehicle was driven to a certified collision repair center and the contact received a diagnosis stating that the front bumper along with several other things needed to be repaired. The vehicle was repaired. The contact was notified that the VIN was included in the NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES) however, the parts was not available; the VIN was not included before the crash. The manufacturer was made aware of the failure and confirmed that the remedy was not available. The failure mileage was 3,909.
The Integrated Brake system is not working properly. Received a recall notice in April 2024 and it is now 3 months later and it is still not fixed. Visited the BMW dealership and discussed the matter with them and they offered no information as to when it would be fixed. We just have to wait until they notify us. BMW stated that they will only fix it if the dashboard warning came on and they will look into fixing the problem. Why do I have to wait for the problem to become an issue before they address it. I think by then it might be too late. We asked for a loaner since they can't get it fixed in a timely manner and I was told, "just to drive the car". This is an accident waiting to happen. So, I am asking the NHTSA to assist in correcting this issue. I know I can't be the only one in this situation.
I am started to lease this car in August 2024. After 2 weeks, the car just halted, unable to move. Luckily this happened in my driveway. It took BMW more than 1 month to repair this. They had to change the combined charging unit with a different part number (upgraded part). At that time the car had roughly 200 miles on the odometer. In February of this year (2024), the car had a drivetrain fault, related to high voltage batteries. That time, it was still drivable but it did spend 2 more weeks at the dealership. Three weeks ago, I had another catastrophic failure with the car halting suddenly. This time, I was not as luck as the first time. It happened away from home. With no power at all, I was able to somehow park the vehicle. It got towed to the dealership again. I don’t have a diagnosis for this case. What they told me is that they thought that this problem with my electric engine was fixed. Last week, after BMW North America instructing the dealership on how to presumably fix the car, the dealership told me that they were told to halt any repairs until further notice. I am left waiting. Even if they think that they may have fix the problem, it seems that bmw does not really know how to address it. There are many such complaints about this specific model on various boards, complaints about high voltage problems, complaints about combined charging units that are defective, complaints about these drivetrain faults and malfunctions. Yet, there are no recalls. I am trying to get this car replaced but I am afraid that it will require a lengthy and expensive legal battle. Please consider looking into it. You will find many customers like me with this model. Having a car halting like this for no apparent reason, without any warning is pretty dangerous. Many thanks.
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I purchased a new BMW x5 50e in September 2023. It currently has 1601 miles. As I was getting onto the freeway onramp on 3/7/24, I felt the SUV losing power and got an error message (actually 2). The first message indicated the "High-voltage system," telling me I could continue driving but should have the system checked. The second message stated a "Drive train malfunction" and indicated roadside assistance was not needed. The error messages provided incorrect guidance as I lost all power to drive the SUV. I could drift the SUV over to the shoulder of the onramp. Fortunately, I had not fully gotten onto the freeway, or I could have been hit when the SUV lost power. The car had no power and would not drive. There was no warning of malfunction prior to the sudden loss of power and the simultaneous appearance of the warning message - one followed by another. I tried restarting the SUV, but it would immediately shift back to Park. It was not drivable, and I had to have it towed by AAA to the dealership. The malfunction has the potential to result in a catastrophic outcome. Upon researching the issue online, I found there are several other BMW owners with the same issue; some have been unable to have the problem fixed. The BMW dealer was not yet able to determine the underlying problems and deny this is a known issue (although it is). They told me they have contacted BMW NA and are waiting to hear back. I was told they did not have a loaner and they had done me a favor by putting my car ahead of others. They will not return my calls (only text messages) and cannot give me information about the problem or timeframe I will go without a car. I read others had similar issues and must have their car repurchased by BMW NA. This seems to be a problem BMW is aware of. I do not know if I can ever feel safe in this SUV - there will always be the concern of the SUV running out of power on the freeway or in isolated areas.
This recall was issued Feb.21 2024, to this date BMW has not fixed the problem. Called them, and they were unwilling to commit to anything. All they said was to wait for the fix. As it stands, the vehicle is unsafe to drive, it CANNOT BE SOLD OR TRADED. I would either like them to conduct a BUYBACK OR FIX THE PROBLEM.
Data synced from NHTSA on May 4, 2026