2025 BMW X5 Complaint Log

I went to BMW of Atlantic City to purchase a BMW X5 2024 in April 2024. We ordered the 2024 vehicle and when we went back to sign the papers were told we were getting the first of the 2025 production- purchased on [XXX]. The dealer did not disclose that the 2024 was recalled for the Integrated Brake Module when we made the deal. They knew at the time there was a recall but did not disclose this information. I recently received a recall notice for my 2025 BMW X5. The dealer stated they do not have the part to fix the issue, and it is the same issue as the 2024's. I went to the dealership and asked them to take my vehicle back as I feel I was deceived. They offered me a price in which I would lose a substantial amount of money on a brand new car. Jeysy Velez - Ass. Finance Manager also stated the 2025 X5's being manufactured at this time, now have the new part in them. So they are fitting new vehicles with the correct part, sold me a vehicle that they knew had a defective part without disclosure. They have no idea when my brand new vehicle will be fixed. They also cannot tell me how many failures and / or accidents has been caused by this issue. The following day Sarah #6020 called me to tell me that they cannot buy my car back nor can they sell any recalled vehicles. So, I cannot sell my vehicle at this time. I stated they sold me a defective vehicle with the old defective part and should take it back. She said there is no remedy available at this time, I cannot sell my car, they will not tell me how many accidents or injuries from this recall. Sarah could not tell me when my car was manufactured or would not tell me. THEY KNEW THERE WAS A RECALL AND DID NOT DISCLOSE THIS INFORMATION. They knew they could not sell the 2024 we requested and switched it with the 2025 that was not officially part of the recall yet, but built it with a defective part. We purchased the car on [XXX] and it was manufactured on 4/2024 as per the label in the door. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000(Electronic Stability Control (ESC), Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control, (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes Hydraulic). The contact called the dealer, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact a second notice would be provided when parts became available. The contact had not experienced a failure.

The rear cross traffic alert on this vehicle either does not work at all or, when it does work, it is ineffective in warning the driver. I brought the vehicle into my BMW dealer and they told me that it is operating as intended. In most cases, when backing out of a parking space or my driveway, I get no warning at all. In some cases, I did get some faint warning that was not obvious enough to actually get my attention. Many times, when I was backing up, I almost was hit by a passing car because I expected to get a warning and did not. There is a very large number of complaints about this problem on the internet. Unfortunately, I did not see these complaints before buying the vehicle. Had I known that this safety feature was ineffective in what it was designed to do, I would not have bought the vehicle. I am actually considering selling vehicle after only 7 months of ownership and taking a loss as a result of this problem. If there is a loss to be taken, it should be by BMW not me as the consumer. I believe that BMW has committed fraud with respect to rear cross traffic alert. They falsely represent that the vehicle has rear cross traffic alert which is a material fact known by them to be false. Buyers, to their own detriment, rely on this false representation in deciding to buy the vehicle. The buyer is not getting an important safety feature that they paid for and the absence of the safety feature puts them at risk of a collision.