2025 BMW X5

On April 15, 2026, while driving on the highway with my family in my 2025 BMW X5 (purchased new on September 25, 2025 from Principal BMW of Corpus Christi for approximately $75,000), the panoramic sunroof suddenly and violently exploded. The explosion sounded like a gunshot. Shards of glass sprayed throughout the cabin and got into our eyes. I was barely able to maintain control of the vehicle and prevent a serious accident that could have resulted in hospitalization or worse. Photos of the sunroof taken immediately after the explosion are attached to this email. These images clearly show the large shattered section, missing glass fragments, and debris inside the sunshade right after the failure. You can also see from the picture submitted from the front, the glass is pushed out from the car. This was an extremely dangerous safety failure that put my entire family at immediate risk. Because of this incident, I no longer feel safe driving the vehicle. I am now constantly on high alert, worried that the sunroof could explode again at any moment. This traumatizing experience has completely ruined my ability to enjoy what was supposed to be a luxury vehicle. Instead of the premium driving experience I paid for, I am left with fear and anxiety every time I get behind the wheel. This is not an isolated or “unheard of” incident. BMW has faced multiple reports and a class action lawsuit regarding exploding sunroofs dating back to at least 2017. Despite this known issue, when I contacted Principal BMW of Corpus Christi, the dealership claimed the problem was unheard of and showed absolutely no sense of urgency or willingness to address it properly. The service person took a quick look and told me that this incident has happened two other times within the last two months. Since the incident happened on 4/15/26 @ 6:35PM I was unable to speak to a service member.Service person told me to bring my car in for further evaluation on 4/20/26 since he’s only one working.

Incident Description: While driving with my two [XXX] children and husband under normal conditions, the panoramic sunroof glass on my 2025 BMW X5 xDrive50e suddenly and unexpectedly shattered without warning. At the time of the incident: There were no weather events (no hail, debris, or extreme conditions) I did not observe any object striking the vehicle There was no prior damage to the sunroof The glass failure was abrupt and loud, sounding like an explosion, consistent with a sudden break rather than gradual damage. There were no warnings or symptoms or sounds of impact prior to the explosion. I immediately documented the damage with photographs taken at the scene, prior to any inspection or handling. Safety Concern: This incident raises serious safety concerns: The sudden shattering of the sunroof could startle or distract the driver, increasing the risk of an accident Broken glass could fall into the vehicle cabin, posing a risk of injury to occupants The unexpected nature of the failure creates a hazard at highway speeds This type of failure appears consistent with reports of spontaneous tempered glass breakage, sometimes referred to as “exploding sunroofs.” Manufacturer Response: The vehicle was inspected by the dealership, BMW of San Rafael, and escalated to BMW of North America. BMW determined that the damage was caused by “impact” and denied warranty coverage. However: No clear point of impact (such as a chip, crater, or penetration point) has been identified No foreign object residue or evidence of impact has been provided The determination appears to rely on a visual interpretation of crack patterns, rather than confirmed physical evidence Based on my observations, the fracture pattern appears irregular and distributed, including along the edges, which may be consistent with stress-related or spontaneous failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Reduced steering effort error message. No accident or injuries. Seems to be a known issue on BMWs. Likely covered under warranty but I feel should be reported

I have owned my BMW for only 19 months and in that short period of time, I have had to replace my windhsield (with OEM BMW Glass) 2x due to small road debris impacts (normal gravel/sand) becoming major fractures in less than a day. I have been driving for 40 years and only replaced 3 windshields in my life--2 of them in the past 10 months in this brand new BMW. Same roads and weather I have driven on for the past 24 years, in the south [XXX] ) so no unusual road gravel of weather conditions. I have to believe that these windshields are somehow more fragile than they should be. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident Date: January 9, 2026 Vehicle: 2025 BMW X5 xDrive50e Issue: car fire On January 9, 2026, while operating my 2025 BMW X5 xDrive50e (purchased new on June 14, 2025), a malfunction warning appeared on the infotainment screen. Immediately following this alert, the vehicle cabin filled rapidly with smoke. ​Upon stopping and exiting the vehicle, I observed flames coming from underneath the car. The fire quickly spread to the rear and trunk area of the vehicle. The car is likely a total loss. ​This fire created a life-threatening situation, as the cabin filled with smoke while the vehicle was in motion, requiring an emergency exit before the flames spread. ​A police report was filed on the date of the incident (01/09/2026); a copy of the report is pending. My insurance provider has been notified and is scheduled to inspect the vehicle early next week. Prior to this event, the vehicle had not been involved in any collisions and had no aftermarket modifications. ​The vehicle is currently located at All Star Collision in Farmingdale, though it is expected to be relocated by Progressive, my insurance carrier, in the near future. A police report was filed today but I have yet to receive a copy. I'm happy to provide if needed upon receipt.

While attempting to park forward into a handicapped parking space, the car lurched forward approximately 4 feet instead of braking/stopping. The braking system appeared to fail and the electrical/sensors/ADAS warnings did not engage. The vehicle drove over a cement parking block and struck a building shrub, signage and hvac unit.

The contact owns a 2025 BMW X5. The contact stated that while his wife was driving at an undisclosed speed, for an unknown reason, she lost control of the vehicle and hit a telephone pole, where the vehicle came to a stop. The driver-side and passenger-side air bags did not deploy. No warning lights were illuminated. A police report was filed. The contact's wife was taken to the hospital by ambulance. The contact's wife did not suffer injuries. The vehicle was towed to a towing yard. The insurance company was notified. The manufacturer was made aware of the failure. The manufacturer advised the contact that a field inspector would be sent to inspect the vehicle. The field inspector inspected the vehicle. However, no information was provided regarding why the air bags did not deploy. The failure mileage was approximately 8,000.

The vehicle shut off and would not start while at a stop light. It is new: under one year old and still within warranty. The error was a “Restart not possible. Drivetrain fault” as shown in the picture. My safety as well as my passenger’s were put at risk due to being in a congested roadway and unable to move. After attempting to restart the system software, I then observed a “High voltage battery” warning. At that point my passenger and I exited the vehicle. As I was on the phone with emergency roadside assistance while out of the vehicle for about 10 minutes, the vehicle was able to start with the warning now displaying “Drivetrain. You can continue driving. Have the problem checked by your local service center.” I hesitantly drove the vehicle home. While parked, I checked about 15 minutes later and the issue resurfaced (as pictured). The problem has not yet been taken to the dealership. It will be tomorrow. The issue has not yet been inspected by any other representatives. There were no warning signs whatsoever before the issue occurred. The vehicle simply shut off, and upon attempting restart the aforementioned errors were observed.

drivetrain lights came on out of no where. i was coming to a red light and when car stopped the light on dash came on and message came on for drivetrain malfunction. Car was turned off and on and message went away. Car was brought to dealer and they were able to diagnose saying 3 injector problem and need to replace cylinder head. Was told this a problem with the new V8 engines. can be dangerous if driving and message is gone and continue driving.

We are reporting a safety issue with the BMW X5 xDrive50e model year 2025. I purchased this car on December 9, 2024, from BMW of Pembroke Pines, 14800 Sheridan Street Pembroke Pines FL 33331. Within two months of purchase, we found that car has unintended acceleration while it is about to be parked at very slow speed. I reported this safety issue to BMW dealer in Pembroke Pines FL where I purchased the Car. The dealership kept this car of investigation. After about five weeks they returned the car with a comment on my invoice that car is working normally. On October 24, 2025, while on vacation to St. Augustine FL and parking at the visitor center SUV accelerated and hit the wall of the visitor center. All the airbags opened and saved us from serious injuries. The crash report of this incident is attached to this report. BMW failed to investigate this issue and put us and others at high risk.

While driving my 2025 BMW X5 xDrive50e, a “Power Supply Malfunction – Stop Vehicle Immediately” warning appeared on the dashboard, advising me to pull over and call roadside assistance. The vehicle had previously been repaired for the same issue at Braman BMW in Miami, but the malfunction recurred the next day after getting it back. Prior to this, the car was out of service for 103 days following an accident due to BMW’s inability to supply a backordered acceleration sensor. The repair was completed in August 2025. The repeated “Power Supply Malfunction” messages raise concerns about the reliability of the electrical and hybrid power systems and potential loss of power while driving. The issue has been confirmed and documented by Braman BMW. The component remains under BMW inspection.

NHTSA issued a recall (#24v-104) in Feb of 2024. As yet (1 1/2 years later), no remedy is available. How long must I be at risk of a motor vehicle accident before a solution is available?

While driving this new 2025 BMW X5 M60i vehicle with only 6200 miles, all of a sudden battery failure indicator came on in the middle of traffic, followed by drivetrain failure / malfunction indicator came on. BMW roadside assistance was contacted, and advised me to have vehicle stopped and pulled over immediately and towed. Situation was dangerous as the traffic was flowing at 40 mph. Vehicle Eventually totally lost power. It was towed to local BMW dealership where it was purchased from. The dealership service department was able to reproduce the issue, confirmed that it was a cracked transmission casing, resulting in fluid leak, causing electrical failure and leading to mechanical failure. BMW head office was contacted By the dealership service department and new transmission was requested. Please refer to pages 3 and 4 of the service report attached for details. This is a brand-new vehicle, bought directly from dealership 5 months ago, and had been driven with caution and care. No prior indicators were ever noticed. My safety and safety of nearby vehicles was compromised due to the fact that power was suddenly lost and engine failure unexpectedly occured at such low mileage in fastr flowing traffic. It is incomprehensible that a brand-new vehicle such as this would all of a sudden develop a serious malfunction without prior warning, and have a cracked / broken transmission casing which was found to be leaking fluids. It seems it was defective to begin with.

On September 2, 2025, my 2025 BMW X5 xDrive50e was involved in a head-on collision with another vehicle. Despite the severity of the impact, the following safety systems failed to deploy: Front airbags Driver seatbelt pretensioner BMW Assist / automatic emergency notification Witnesses reported that my vehicle briefly went airborne before landing with the rear wheels up on a curb. I suffered neck injuries, and my vehicle sustained significant frontal damage. BMW later downloaded the Event Data Recorder (EDR) and confirmed: A frontal non-deployment event Three fault codes in the airbag control module (ACSM) post-crash The crash algorithm activated and reset ΔV reached approx. 12.4 mph longitudinal Forward Collision Mitigation system issued an acute warning 0.5 seconds before impact BMW states the “impulse was not sufficient” to trigger restraint deployment BMW has refused to provide: The deployment thresholds (ΔV criteria) for airbags or pre-tensioners Any engineering explanation for why restraint systems did not activate Any technical rationale for the ACSM fault codes Any escalation beyond Customer Relations All I have been given is an unsigned summary letter and the raw EDR file. BMW Customer Relations stated that engineering is “not customer-facing” and that no additional information will be provided. This leaves serious concerns that: The restraint systems did not function properly in a real-world impact. BMW is refusing to disclose the engineering basis for its conclusions. Consumers may be at risk if this is a repeatable failure mode. I am requesting NHTSA review this incident as a potential defect in the airbag, pretensioner, and/or crash-sensing system in the 2025 BMW X5. I can provide the EDR report, photos, BMW’s letter, and full correspondence upon request. VIN: [XXX] Mileage: ~10,700 Crash Date: 09/02/2025 BMW Case #: XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint.

The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The contact was informed by the dealer that parts for the recall repair were only available for newer vehicles. The manufacturer was made aware of the issue and informed the contact that parts were not yet available for the vehicle. The contact had not experienced failure.

The contact owns a 2025 BMW X5. The contact stated upon starting the vehicle, several unknown warning lights were illuminated. Additionally, the contact stated that there were twenty-one failure codes displayed on the infotainment system screen. The contact stated that upon starting the vehicle the following day, no warning lights were illuminated. The contact stated that a dealer mobile technician arrived to the residence, and the vehicle was driven to the dealer, where it was diagnosed that an improper coding of the electronic modules had caused the Digital Motor Electronics (DME) to not communicate. The contact was informed that the electronic modules needed to be recoded. The DME data was cleared, and the DME was reprogrammed. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,165.

The gloss finish of wood and metal on dashboard and center console along with glass prism gear and infotainment controller of these vehicles present significant visibility issues. These visibility issues manifest in reflections on the driver and passenger window glass in a manner that obscures side mirror visibility. The high gloss finish of the dashboard wood cause blinding reflections from the sunlight depending on positioning of the vehicle relative to the sun. The jewel-like glass of the gear selector and infotainment controller cause additional sunlight reflections which can blind the driver depending on the position of the vehicle relative to the sun.

This 2025 SUV X5 xDrive50e the hybrid battery will over heat in hot weather temperatures therefore the battery will not charge with the issued 110 plug in home charger. BMW was aware of this malfunction and never warned or recalled the information to customers. This vehicle will not allow climate control features to work because there is no charge on the battery as well. The vehicle can overheat and could shut down and this problem was never disclosed to customers. The vehicles were selling in 2024.

The contact owns a 2025 BMW X5. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle failed to brake smoothly. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the parts were not yet available. The contact stated that the parts had not been available since 2024, when the recall was initiated. The manufacturer was not made aware of the failure. The failure mileage was unknown.