2010 Buick LaCrosse Complaint Log

I BOUGHT A 2010 BUICK LACROSSE IN DECEMBER OF 2010. I NOTICED A PULL TO THE LEFT ON THE WAY HOME THAT VERY DAY. I HAVE HAD THIS VEHICLE INTO THE DEALERSHIP 4 TIMES LOOKING TO HAVE THIS ISSUE RESOLVED. THE SERVICE DEPARTMENT CONTACTED GM TECH SUPPORT, CASE #[XXX] TO SEE IF THERE HAS BEEN A REPORT OF A STEERING PROBLEM. THERE HAD BEEN AND THEY RECOMMENDED MAKING THE CAMBER SPLIT HIGHER. AFTER SEVERAL ATTEMPTS TO REMEDY THIS PROBLEM, I WAS TOLD TO TAKE THE CAR TO A DIFFERENT GM DEALER TO SEE IF MAYBE THEY COULD FIND THE PROBLEM. I DROVE WITH THE SERVICE TECHNICIAN AND HE SAID THAT THERE HAVE BEEN MANY 2010 LACROSSE AND ENCLAVE VEHICLES WITH THE SAME PULL TO THE LEFT. HE HAD SPENT ALOT OF TIME TRYING TO FIX THE PROBLEM. AFTER DISCUSSIONS AND TEST DRIVES WITH SEVERAL GM FIELD TECHNICIANS, THE ISSUE REMAINS AND I HAVE BEEN TOLD THAT ACCORDING TO THE DISTRICT FIELD REPRESENTATIVE, THE ISSUE HAS BEEN DOCUMENTED AS A "CHARACTERISTIC OF A BUICK". I HOPE THAT GM DOES NOT WAIT FOR A FATAL ACCIDENT BEFORE THEY TAKE THIS PROBLEM SERIOUSLY. THE PULL TO THE LEFT IS VERY DISTINCT AND IF YOU GET DISTRACTED OR EVEN TAKE YOU HAND OFF THE WHEEL, YOU WILL END UP IN THE LEFT LANE. THE PULL SEEMS TO BE MORE PREVALENT WHEN DRIVING ON CONCRETE THAN ASPHALT. THE CROWN OF THE ROAD HAS NOTHING TO DO WITH THE PULL EITHER. THERE IS A DISTINCT NEED TO APPLY PRESSURE TO THE STEERING WHEEL IN ABLE TO KEEP THE CAR DRIVING STRAIGHT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AND LOWERING THE REAR POWER WINDOWS, THE VEHICLE EXHIBITED AN UNUSUALLY LOUD NOISE. THE CONTACT MENTIONED THAT THE NOISE WAS SO LOUD THAT IT NEARLY BURST HIS EAR DRUMS. THE VEHICLE WAS TAKEN TO THE DEALER YET THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE DEALER ADVISED THE CONTACT NOT TO LOWER THE WINDOWS. THE MANUFACTURER WAS CONTACTED AND THEY DID NOT HAVE ANY COMPLAINTS IN REGARDS TO THE SPECIFIC FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,400. UPDATED 2/23/11 *CN UPDATED 02/28/11

Electronic Stability Control Systems (ESC) activates a couple times a week every other month for several years. Multiple Warning lights flash, needles on two dials rotate erratically resulting in sudden changes in vehicle handling and deceleration, and on wet roads which cause me difficulty in maintaining the vehicle's desired path of travel and desired vehicle speed, and could result in a crash without warning. I have a video. Its scary. Had it looked at twice and paid a lot but it keeps happening.

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT WAS DRIVING 40 MPH WITH THE HEATED SEATS ACTIVATED WHEN THE SEAT OVERHEATED AND BURNED THE CONTACT. THE CONTACT SOUGHT MEDICAL ATTENTION FOR THE BURNS AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 3,500 AND THE CURRENT MILEAGE WAS 5,000. UPDATED 8/29/11 *CN UPDATED 09/21/11

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT WAS DRIVING 45 MPH WHEN THE EXTERIOR AND INTERIOR LIGHTS ILLUMINATED ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,800 AND THE CURRENT MILEAGE IS 8,250. UPDATED 12/16/11*LJ UPDATED 12/22/11

AS I WAS DRIVING DOWN A MAIN ROUTE WITH HIGH TRAFFIC TRAVELLING APPROXIMATELY 35 MPH THE CAR FELT AS IF SOMEONE STEPPED ON THE BRAKES TWICE. THE CAR SLOWED DOWN ABRUPTLY ALMOST TO A STOP. I PULLED OVER TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. I WAS 1/2 MILE FROM MY HOUSE SO I DECIDED TO PROCEED HOME. I STARTED UP THE CAR AND SLOWLY DROVE DOWN THE ROAD. WITHIN MINUTES THE BRAKES AUTOMATICALLY APPLIED THEMSELVES AGAIN SLOWING THE VEHICLE DRAMATICALLY. I PROCEEDED TO DRIVE TO MY GARAGE AND CALLED THE DEALERSHIP IN THE MORNING. THEY SENT A TOW TRUCK AND TOWED IT TO THE DEALERSHIP TO REPAIR WHERE IT HAS BEEN SINCE 12/23/10. THIS IS A MAJOR SAFETY PROBLEM. I WILL NEVER DRIVE THAT CAR AGAIN.

TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE REAR WINDOW DEFROSTER FAILED. THE DEALER DISCONNECTED THE BATTERY AND REBOOTED THE COMPUTER WHICH WAS ONLY A TEMPORARY FIX. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS BEING HELD AND CHECKED FOR POSSIBLE ELECTRICAL PROBLEMS. THE CURRENT AND FAILURE MILEAGES WERE 2,558.

TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE REAR DEFROSTER MALFUNCTIONED. THE FAILURE OCCURRED THREE TIMES AND AFFECTED THE CONTACT'S VISION WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER EACH TIME THE DEFROSTER FAILED AND REPAIRED UNDER TSB #PIC5308C. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 5,600.

PURCHASED VEHICLE NEW AS A DEMO, HAS BEEN BACK TO THE DEALERSHIP OVER 5 TIMES AND ARE UNABLE TO CORRECT THE ISSUE. THE ISSUE IS A HARD PULL TO THE LEFT. IT IS NOTICEABLE AT ANY SPEED BUT WHEN IT REALLY BECOMES AN ISSUE IS AT EXPRESSWAY SPEEDS. THE VEHICLE IS A SAFETY ISSUE AS IT WILL NOT STAY IN LINE AND ANY INTERRUPTION COULD CASE THE VEHICLE TO TRAVEL IN ANOTHER LANE NOT JUST A DRIFT IN WHAT YOU WOULD EXPECT BUT A HARD LEFT TURN, HOPEFULLY NOBODY IS THERE WHEN IT HAPPENS.

LOST STEERING ON MY 2007 BUICK LACROSSE ON THE HIGHWAY WHILE TAKEN A SHARP TURN THE STEERING WOULD NOT TURN WHICH RESULTED IN A HIGH SPEED CRASH. *TR

TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD REST ON THE FRONT PASSENGER SEAT WAS TOO BIG AND WHEN HE LOOKED TO HIS RIGHT IT WOULD BLOCK HIS VISION. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR WAS IT REPAIRED. THE DEALER WAS AWARE OF THE FAILURE AND ADVISED HIM THAT THEY COULD NOT CHANGE IT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,045. UPDATED 07/08/11*LJ UPDATED 07/20/11

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT WAS TRAVELING 60 MPH WHEN HE A DEER. THE AIR BAGS DID NOT DEPLOY HOWEVER, THE AIR BAG DEPLOYMENT LIGHT ILLUMINATED ON THE DASHBOARD. THERE WERE NO INJURIES. THE CURRENT AND FAILURE MILEAGE WAS 13,000. UPDATED 01/24/11 *BF THE CONSUMER ALSO STATED THE SEAT BELT DID NOT RETRAIN HIM PROPERLY AND HE HIT THE STEERING WHEEL. UPDATED 02/03/11

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH AS HE ATTEMPTED TO LOCATE THE DASHBOARD DIMMER SWITCH. AS THE CONTACT REACHED AROUND THE STEERING COLUMN, HE INADVERTENTLY ENGAGED THE PUSH TO START BUTTON AND THE VEHICLE SHUT OFF WHILE STILL IN MOTION. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE YET THE SHIFT TO PARK WARNING MESSAGE WAS ILLUMINATED. THE CONTACT THEN SHIFTED INTO NEUTRAL AND DEPRESSED THE PUSH TO START BUTTON THREE TIMES BEFORE THE VEHICLE BEGAN TO OPERATE AS NORMAL. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE AND WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 12,000.

2010 BUICK LACROSSE - SLOW, DELAYED, HESITATION RESPONSE DURING VARIOUS ACCELERATING DRIVING TIMES. *TR

TODAY, WHILE DRIVING MY 2010 BUICK LACROSSE ON ATL HIGHWAY 75 SOUTH, MY CAR'S TRANSMISSION STOPPED WORKING. I COULD NOT ACCELERATE AND HAD TO COAST OFF THE FREEWAY. THE CAR STOPPED MOVING AS I ROLLED INTO A DRIVEWAY. IT WOULD NOT GO ANY FURTHER. ALSO, WHEN I FIRST PURCHASED THE VEHICLE, THE DEALERSHIP REPAIRED WIRING FROM THE TRANSMISSION PUMP AND REPLACED THE DEFECTIVE PUMP BECAUSE THE STEERING WAS LOOSE AND SLOPPY, AND EVERYTIME I MADE A LEFT TURN, THE CAR MADE A LOUD NOISE. ALSO, THE PASSENGER SIDE LOCK JAMMED AND WOULD NOT OPEN. *TR

TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 35 MPH THE STEERING BECAME PROGRESSIVELY LOOSE AND LOUD WHENEVER THE VEHICLE MADE A LEFT TURN. THE CONTACT TOOK THE VEHICLE TO THE DEALER. THE DEALER CHECKED THE POWER STEERING PUMP AND NOTICED THAT IT WAS DAMAGED AND THAT IT ALSO HAD LOOSE WIRING FROM THE CHASSIS. THE DEALER REPLACED THE POWER STEERING PUMP AND REPAIRED THE LOOSE WIRING. THE CONTACT HAS NOT HAD A PROBLEM WITH THE STEERING SINCE THE REPAIR. THE CONTACT ALSO STATED THAT WHILE DRIVING 55 MPH HE HEARD A LOUD BANG UNDERNEATH THE VEHICLE. AS A RESULT OF THE LOUD BANG THE VEHICLE LOST ALL POWER AND THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE REVERSAL BELT ON THE TRANSMISSION FEEL OFF. THE VEHICLE WAS BEING DEALER BEING REPAIRED BY THE DEALER. THE CONTACT STATED THIS VEHICLE IS VERY UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 18,199.

I FILED A COMPLAINT ON 13 SEPTEMBER 2010 UNDER ODI ID NUMBER : 10355399. I HAVE RECENTLY LEARNED, FROM THE BUICK SERVICE REPRESENTATIVE AT HENNESSEY BUICK, THAT THE MECHANIC TOOK THE TRANSMISSION APART AND WHAT HE FOUND WAS THAT THE 'REVERSE BELT' FELL OFF, DISABLING THE VEHICLE. THE SERVICE REP INDICATED THAT HE HAD NOT HEARD OF THIS HAPPENING BEFORE. *TR

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED, FOLLOWED BY AN ILLUMINATION OF EVERY WARNING LIGHT ON THE INSTRUMENT PANEL. THE CONTACT SHUT OFF THE VEHICLE AND WHEN RESTARTING THE LIGHTS WERE NO LONGER ILLUMINATED. THE FAILURE OCCURRED THE FOLLOWING DAY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO ADVISED THAT THE VEHICLE WAS SAFE TO DRIVE YET THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT WAS TOLD THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 7,450 AND THE CURRENT MILEAGE WAS APPROXIMATELY 8,700. UPDATED 12/22/10 *BF UPDATED 12/30/10*JB

I WAS DRIVING THE 2010 BUICK LACROSSE IN RUSH HOUR ON A VERY BUSY STREET IN OUR TOWN AND WHILE STOPPED AN ELECTRICAL MALFUNCTION OCCURRED WHERE ALL OF THE DASH BOARD LIGHTS AND WARNING LIGHTS STARTED FLASHING AND THE CAR WOULD NOT MOVE. I PUT IT IN PARK AND THEN IT WOULD NOT COME OUT OF PARK AND WENT INTO ANTI THEFT LOCK DOWN. I MADE SEVERAL ATTEMPTS TO TURN OFF THE CAR AND RESTART IT TO TRY AND RESET OF CLEAR THE ISSUE AND IT REMAINED LOCKED DOWN AND NOT ABLE TO MOVE. IT WAS VERY STRANGE HOW THE KEY IN THE IGNITION WAS VIBRATING AND BUZZING AT A HIGH FREQUENCY AND THEY WOULD STOP. AFTER A FEW MINUTES THE ENGINE SHUT DOWN. NOW STUCK IN THE MIDDLE OF THE BUSY ROAD AND CARS NEARLY REAR ENDING ME AND HONKING AT ME I THOUGHT I WOULD BE HIT. MY SON WAS IN THE CAR AND I HAD TO WAIT FOR THE LIGHT CHANGE TO LET HIM FLEE TO SAFETY. WORSE YES THE SAFETY FLASHERS WOULD NOT WORK AND THE TRUNK WOULD NOT OPEN TO SIGNAL A STALLED CAR. I CALLED ON STAR AND THEY WERE NOT HELPFUL AS I INDICATED IT WAS AN EMERGENCY AND THEY SENT A TOW TRUCK THAT ARRIVED AN HOUR LATER. THE POLICE SHOWED UP 20 MINUTES LATER TO PROTECT ME AND THE CAR FROM ACCIDENT. THE POLICE CALLED A TOW TRUCK THAT ARRIVED IN 15 MINUTES. THE CAR WAS TOWED TO THE DEALER AND THEY ARE BEING GENERALLY NON RESPONSIVE. I HAD THIS PROBLEM A FEW WEEKS BEFORE NOT IN TRAFFIC AND TOOK INTO THE DEALER AND THEY SAID THERE DID NOT FIND AN ERROR CODE. THIS IS A COMPLETE RANDOM FAILURE AND REPRESENTS A SERIOUS SAFETY ISSUE. *TR

TL*THE CONTACT OWNS 2010 BUICK LACROSSE. WHEN THE CONTACT DROVE IN REVERSE HE NOTICED THAT THE BACK UP SENSOR INDICATOR WAS A DEFECTIVE. THE REVERSE SENSOR INDICATOR SHOULD RECOGNIZE ANY OBJECT 10 INCHES HIGH, 12 FEET OR 21 INCHES HIGH. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THEY COULDN'T ADJUST THE SENSOR BECAUSE IT WAS FACTORY SET. THE MANUFACTURER STATED THAT THE VEHICLE WAS OPERATING ACCORDING TO THE DESIGN. THE CONTACT STATED THAT THE SYSTEM WAS DEFECTIVE AND GAVE A FALSE SENSE OF SECURITY. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 2,200. UPDATED 12/22/10 *BF THE BACK UP SENSORS WERE NOT DETECTING OBJECTS. UPDATED 12/30/10

THE BATTERY GOES DEAD. WHEN IT WAS TAKEN TO THE DEALER, WE WERE TOLD THAT WE DID NOT DRIVE ENOUGH. THE SECOND INCIDENT OCCURRED IN 12/2010. THIS TIME THERE WERE 21 LOW VOLTAGE HITS WHEN THE DEALERSHIP WAS TROUBLESHOOTING. I ALSO SUBMITTED A COMPLAINT TO GM. IT APPEARS THAT THEIR SOLUTION IS TO PLACE A TRICKLE CHARGE ON THE BATTERY TO ENSURE THE BATTERY IS AT FULL CAPACITY. I AM IN THE PROCESS OF PURCHASING A SOLAR POWERED BATTERY CHARGE AT THIS TIME. IN ORDER FOR MY WIFE TO DRIVE THIS VEHICLE, SHE WILL ALWAYS HAVE TO DEAL WITH THE CHARGER. TO HAVE THIS PROBLEM ON A STATE OF THE ART AUTOMOBILE IS EXTREMELY FRUSTRATING.

WAS DRIVING DOWN THE INTERSTATE AND EVERYTHING IN THE DASH FLASHED LIKE WHEN YOU FIRST START THE CAR. I DIDN'T WANT TO TAKE MY EYES OFF THE ROAD, BUT I THINK EVEN THE SPEED DIAL WENT DOWN AND UP, AGAIN LIKE WHEN THE CAR STARTS UP. THEN THE LITTLE INFORMATION WINDOW IN FRONT OF THE STEERING WHEEL WINDOW FLASHED SEVERAL THINGS INCLUDING "THREE KEYS PROGRAMMED" AND THEN IT STAYED ON "TIRE MONITOR ON" OR SOMETHING LIKE THAT. IT HAD PREVIOUSLY BEEN ON THE MPH SETTING, SO I HAD TO ROLL IT BACK TO THE MPH SETTING. THE CAR ITSELF DROVE FINE, BUT I WAS SCARED IT WOULD DO SOMETHING BIZARRE AND I WAS IN HEAVY TRAFFIC. IT WAS LIKE IT REBOOTED ITSELF. *TR

2010 BUICK LACROSSE CXS THE OTHER EVENING AS I WAS DRIVING HOME WITH MY WIFE A LITTLE BEFORE SUNSET AT ABOUT 30 MPH I HEARD A THUMP AND ASSUMED I HAD HIT SOMETHING. NEITHER MY WIFE OR I HAD SEEN ANYTHING IN THE STREET. I CONTINUED TO DRIVE HOME (3 BLOCKS) AND THE CAR DROVE NORMALLY - NO CHANGE. WHEN I GOT HOME I EXAMINED THE FRONT OF THE CAR (DRIVERS SIDE) AND SAW NOTHING UNUSUAL BUT NOTICED THE BACK RIGHT TIRE WAS FLAT. I GOT OUT THE JACK AND CHANGED TO THE SPARE. UPON LOOKING AT THE TIRE I FOUND NO APPARENT DAMAGE TO THE TIRE OTHER THAN IT WAS OBVIOUS I WAS DRIVING WITH THE TIRE FLAT. UPON CLOSER EXAMINATION OF THE WHEEL ITSELF I FOUND A GASH IN THE WHEEL ABOUT 6" LONG AND ELEVATED UP INTO THE TIRE AREA OVER AN INCH. OF COURSE ALL OF THE AIR ESCAPED THROUGH THE GASH - NO BLOWOUT. WENT TO THE DEALER (3800 MILES ON THE CXS) AND THEY DETERMINED I HAD HIT SOMETHING IN THE STREET - NO WARRANTY COVERAGE. COST FOR NEW WHEEL AND TIRE - $1002.00 WENT BACK TO EXAMINE THE ROAD (NO POTHOLES) AND FINALLY FOUND A ROCK OFF THE SIDE OF THE ROAD THAT APPARENTLY CAUSED THE PROBLEM. IT WAS A ROCK, FLAT ON BOTH SIDES ABOUT 2 1/2" THICK AND ABOUT THE SIZE OF A RED BRICK ONLY OBLONG. HAVE NO IDEA HOW IT HIT THE BACK TIRE AND NOT THE FRONT. I AM CONVINCED THAT HAD THE TIRE BEEN AN OLDER 15" OR 16" TIRE THE TIRE WOULD OF ABSORBED THE HIT AND NOT DAMAGED THE WHEEL. OF COURSE IT MAY HAVE BLOWN A TIRE BUT THE WHEEL WOULD OF BEEN IN GOOD SHAPE. WITH THE ROADS BECOMING SO BUMPY WITH POTHOLES I NOW WORRY ABOUT HITTING A BAD SPOT IN THE ROAD AND HAVING THE SAME THING HAPPEN AGAIN. I CARRY A $1000 DEDUCTIBLE INSURANCE SO INSURANCE WILL NOT BE INVOLVED. (IN 50 YEARS OF DRIVING I HAVE NOT HAD AN ACCIDENT THAT WAS MY FAULT OR ANY OTHER DAMAGE TO ONE OF MY CARS - SO I CARRY A HIGH DEDUCTIBLE). JUST A WORD OF WARNING TO THOSE WHO HAVE THE 19" TIRES (AND PROBABLY THE 18") THAT A BUMP IN THE ROAD MAY DO MORE DAMAGE TO THE FANCY ALUMINUM WHEEL THAT THE TIRE. *TR

DRIVING ON EXPRESSWAY @ 60 MPH. CAR ENGINE, RADIO, WORKING, SUDDENLY NO TRANSMISSION. PULLED TO SHOULDER, TOWED TO BUICK DEALER. ALTHOUGH NOTHING FOUND WAS TOLD TO WAIT 10 MINUTES AND RESTART IF THIS HAPPENS AGAIN. WAS ALSO TOLD THIS HAPPENED TO ONE OTHER PERSON LOCALLY. *TR

TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE THE VEHICLE WAS PARKED, IT SUDDENLY CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE; A REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE ORIGIN OF THE FIRE WAS UNKNOWN. THE MANUFACTURER SENT A REPRESENTATIVE WHO INSPECTED THE VEHICLE BUT COULD NOT FIND THE ACUSE. THE FAILURE MILEAGE WAS 7,800. UPDATED 3/7/11 *CN UPDATED 04/25/11

I PURCHASE A 2010 BUICK LACROSSE 4-30-2010. THE CAR FRONT GLASS HAS TWO BLIND SPOT, THE A AND B PILLAR. THIS BLIND SPOT PREVENT THE DRIVE FROM SEEING THE OBJECT FROM THE LEFT FRONT WINDOW AND THE RIGHT FRONT WINDOW. IT APPEAR TO BE A STRUCTURE PROBLEM. WHAT CAN I DO ABOUT THAT. IF NOT CORRECTED CAN CAUSE AN ACCIDENT. *TR

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH THE SERVICE SUSPENSION SOON LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE NOT ABLE TO DIAGNOSE THE FAILURE BECAUSE THE LIGHT WAS NO LONGER ILLUMINATING. THE SPEED SENSORS FOR THE WHEELS WERE REPLACED, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 1,600. THE VIN WAS UNAVAILABLE.

2010 BUICK LACROSSE BOUGHT 02/10. STARTED HEARING LOUD POP WITH TURNING IGNITION MONTH AFTER BUYING CAR. TAKEN TO DEALER 4 TIMES BUT PROBLEM STILL EXISTS. NOW I HEAR IT WITH IGNITION OFF (WITHIN 15 MINUTES OF STOPPING CAR) AND WHILE DRIVING. DEALER HAS REPLACED STARTER UNIT BUT DID NOT HELP. GM REP AND SERVICE MANAGER STATE NOW THE PROBLEM IS "NORMAL". HMMMM, WHY DID THEY REPLACE THE STARTER THEN...I HAVE NEVER HEARD THIS LOUD POP IN ANY OTHER CAR I HAVE EVER DRIVEN OR RIDDEN IN BEFORE, SO I DON'T BUY THIS. I WONDER IF THIS IS WHAT THE TOYOTA PEOPLE TOLD THE PEOPLE WITH THE BRAKE ISSUES!!! DO NOT BUY GM!!! MAYBE THE QUALITY HAS GOTTEN A LITTLE BIT BETTER BUT THEIR SERVICE AND WILLINGNESS TO TAKE CARE OF THEIR CUSTOMERS STILL SUCKS... *TR

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING, THE CONTACT STATED THAT THE SPEEDOMETER AND FUEL GAUGE WOULD FLUCTUATE AND SHE WAS UNABLE TO DETERMINE HOW FAST OR SLOW SHE WAS TRAVELING OR HOW MUCH GASOLINE WAS ACTUALLY IN THE VEHICLE. SHE ALSO NOTICED THAT THE SERVICE STABILITY TRACK AND SERVICE REAR AXLE INDICATOR LIGHTS WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE DEALER MADE SIX ATTEMPTS TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 23,438. THE APPROXIMATE FAILURE MILEAGE WAS 1,006.

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE THE CONTACT WAS DRIVING 80MPH THE CONTACT NOTICED THAT THE VEHICLE HAD SUDDENLY SHUT OFF WITHOUT WARNING AND COULD NOT BE RESTARTED. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALERSHIP AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 1494. BML

I JUST PURCHASED A NEW 2010 BUICK LACROSSE CXS---I WAS NOT ADVISED THAT THE CAR IS NOT EQUIPPED TO GIVE AN AUTOMATIC "LOW FUEL LEVEL" WARNING!! THE OWNERS MANUAL SAYS IT IS EQUIPPED (BUT ITS NOT). VERIFICATION HAS BEEN MADE WITH LOCAL BUICK SERVICE DEPT.---IT IS VERY IMPORTANT THAT THIS FEATURE BE AVAILABLE. *TR

PURCHASED A BRAND NEW 2010 BUICK LACROSSE ON 4 DECEMBER 2009. WHILE DRIVING, NOTICED THAT STEERING WHEEL HAD A LOT OF 'PLAY' IN IT BUT THOUGHT THAT IT WAS A PART OF THE STEERING. WHILE DRIVING, KEPT HEARING A SLIGHT 'THUMPING' NOISE BUT, BECAUSE IT WAS THERE FROM THE START, I DIDN'T ASSOCIATE IT WITH ANYTHING OTHER THAN CAR NOISE. BY WEEK THREE, THE CAR'S NOISE INCREASED. BEFORE I REACHED 1000 MILES, THE CAR WAS VERY NOISY AND THERE WAS A LOUD NOISE, WHENEVER YOU WOULD MAKE A LEFT TURN. TOOK THE VEHICLE BACK TO DEALERSHIP FOR MAINTENANCE. AT FIRST, THE MECHANIC TRIED TO CONVINCE ME THAT IT WAS NORMAL ROAD NOISE AND WANTED ME TO COMPARE THE SOUNDS FROM MY VEHICLE WITH A SIMILAR VEHICLE. BUT WHEN THE MASTER MECHANIC AND I WENT OUT FOR A RIDE IN MY CAR(WITH HIM DRIVING), HE MADE A U-TURN TO GO BACK TO THE DEALERSHIP AND THE CAR STARTED WHINING SO LOUD, HE DECIDED THAT THERE WAS NO NEED TO COMPARE THE TWO BECAUSE THE NOISE WAS TOTAL UNIQUE TO MY CAR. AFTER A COUPLE MORE HOURS OF RESEARCH AND DISCUSSION WITH BUICK HEADQUARTERS, THE CAR WAS PUT UP ON THE LIFT AND THE MECHANICS FOUND THAT, NOT ONLY DID I HAVE A FAULTY POWER STEERING PUMP, BUT THE CABLES TO THE PUMP WHERE DAMAGED FROM THUMPING AGAINST THE CHASSIS. THE PUMP WAS REPLACED A FEW DAYS LATER AND THE CABLING WAS RE-DONE AND INSULATED. THERE WAS NO ACCIDENT BUT I JUST WANTED TO GET THIS INFORMATION ON RECORD IN CASE OF FUTURE COMPLAINTS. *TR

C-COMPLAINT #10315355. I HAVE THE SAME POWER STEERING PROBLEM. I PURCHASED MY 2010 BUICK LACROSSE ON DEC 5TH. 2009 2-WEEKS LATER IT WAS MAKING NOISE WHILE TURNING. I CALLED THE DEALERSHIP. I WAS TOLD THE CAR IS BRAND NEW NOT TO WORRY, THE NOISE GOT LOUDER TURNED OUT THERE WAS NO POWER STEERING FLUIDS. I TOOK THE CAR BACK TO THE DEALER AND THEY COULDN'T FIND ANY PROBLEM WITH THE CAR. 3/WEEKS LATER I HAD IT TOWED TO THE DEALERSHIP BECAUSE MY POWER STEERING LOCKED (NO FLUIDS) THEY REPLACED MY WHOLE POWER STEERING RACK & PINION. I WAS TOLD THEY FORGOT TO SEALED THE END. I'M STILL HAVING THE SAME NOISE AND STILL WORKING WITH THE DEALER TRYING TO FIX AND TO FIND THE PROBLEM. I AGREED 100% ABOUT THE MIRRORS SAME WITH THE GAS/BRAKE PEDALS. MY MAIN CONCERN IS THE POWER STEERING. *TR

QUIET OFTEN, THE EDGE OF MY SHOE WILL CATCH ON THE RH SIDE OF THE BRAKE PEDAL WHEN MOVING FROM THE GAS TO THE BRAKE OR VICE-VERSA. THE AREA OF THE FOOT IMPACTED IS NEAR THE BALL OF THE FOOT. THE ISSUE SEEMS WORSE WHEN WEARING DRESS SHOES (AS OPPOSED TO ATHLETIC SHOES). THIS HAS RAISED SOME SAFETY CONCERNS FOR ME - ESPECIALLY IF I WERE TO NEED TO REACT QUICKLY IN AN EMERGENCY SITUATION. I DON'T KNOW IF THE BRAKE PEDAL NEEDS TO BE MOVED AWAY FROM THE GAS PEDAL LATERALLY OR IF THE TWO PEDALS NEED TO BE BROUGHT MORE INTO THE SAME PLANE. I HAVE SUBMITTED MY CONCERN TO THE MANUFACTURER AS WELL, AND HAVE NOT RECEIVED FEEDBACK AT THIS TIME. *TR

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING HE NOTICED THAT THE SIDE MIRRORS HAVE A LARGE BLIND SPOT. ALSO THE SEAT BELT CONNECTOR LATCH WAS LOCATED TOO LOW INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE PROBLEMS COULD NOT BE SERVICED. THE CURRENT AND FAILURE MILEAGES WERE 400.

WHILE DRIVING SEVERAL TIMES THE ELECTRONIC STABILITRAK CONTROL SYSTEM ENGAGE UNEXPECTEDLY - WHILE DRIVING AT DIFFERENT SPEEDS THE BRAKES ENGAGED, THE ENGINE SOUNDED DIFFERENT AND TRAFFIC BEHIND ME HAD TO QUICKLY BRAKE, PRIOR TO THESE INCIDENTS THE SERVICE STABILITRAK - SO I TOOK IT TO THE DEALER AND THEY SAID THEY COULDN'T FIND ANYTHING GAVE IT BACK TO ME AND HOUR LATER IT OCCURRED AGAIN RETURNED IT TO DEALER AGAIN GAVE BACK TO ME TOOK IT TO ANOTHER DEALER - IT'S IN THE SHOP NOW SINCE 2/28/13 AND I HAVE RENTAL THANKS. *TR

TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE IN TRAFFIC THE PARK ASSIST AND THE CHECK ENGINE LIGHT FLASHED ON THE INSTRUMENT PANEL AND THE VEHICLE WOULD NOT ACCELERATE PASS 9 MPH. THE CONTACT DROVE ONTO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE CONTACT RESTARTED THE VEHICLE AND IT CONTINUED TO TRAVEL AT 9 MPH; THEREFORE, THE CONTACT TOWED THE VEHICLE TO A DEALER. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO REPROGRAMMED THE TCM WHICH CAUSED THE VEHICLE TO SLOW DOWN DUE TO AN ENGINE MALFUNCTION. A MONTH LATER WHILE DRIVING 60 MPH THE VEHICLE SLOWED DOWN AGAIN WITHOUT WARNING. THE PARK ASSIST AND THE CHECK ENGINE LIGHT ILLUMINATED AGAIN ON THE INSTRUMENT PANEL AND THE VEHICLE TOWED TO A DEALER. THE DEALER WAS ADJUSTING THE SELECTOR CABLE WHEN THE COMPLAINT WAS FILE BECAUSE IT WAS TOO TIGHT. THE FAILURE MILEAGE WAS 13,000.

WHEN PASSENGER SEAT WAS OCCUPIED, AIR BAG LIGHT SHOWED "OFF". THIS OCCURRED ABOUT 95% OF THE TIME. PASSENGER WEIGHT IS APPROXIMATELY 150 LBS. I HAD THE LOCAL DEALERSHIP CHECK THIS AND THEY FOUND NO PROBLEM. (APPROXIMATE DATE 4/1/14). I TOOK THE CAR BACK TO THE DEALERSHIP AROUND 4/10 AND HAD THE SERVICE MANAGER SIT IN THE PASSENGER SEAT AND THE PASSENGER AIR BAG LIGHT INDICATED THAT THE AIR BAG WAS "OFF". TO REPAIR THIS PROBLEM, THEY REPLACED THE PASSENGER SEAT (INSTALLED 20861568 N-MODULE KIT (14865-B) AND REPLACED PASSENGER PRESENCE MODULE. *TR