2019 Chevrolet Equinox Complaint Log

Gas gauge will not go all the way to full. It stops just over 3/4 of a tank, no matter how much fuel you put in the tank. There is no way to accurately determine how much fuel is in the vehicle at any point and time. This is a safety hazard because we could be stranded on the side of the road, not knowing the vehicle would run out of fuel. Also, occasionally when you crank the vehicle, you get a strong odor of fuel in the cabin, when running the A/C. There is nothing specific that is being done differently, and it does not happen every time. We bought this vehicle on 9/18/22 with 27,602 miles on it and as of today, it has 28,594 miles on it. After purchasing it, we noticed the fuel gauge issue and I researched it online, finding out it is a common issue and GM claims to have no idea how to fix it.

The brake system failed and my car is now in a salvage lot. I believe the car will remain there only until I submit the car title. While driving in heavy traffic I was unable to make a sudden stop to avoid hitting the car in front of me. I had enough time to stop, but the brakes failed to engage properly. The brakes were very stiff and vibrated or pulsated as I applied the brakes and my car wouldn't stop prior to colliding with the car in front of me. My safety and the occupants in the other car were at risk. The life of a pedestrian, if involved, could have resulted in death. Luckily, there were no serious injuries and exterior damage appeared minimal but my car suffered serious internal damage. I was not able to confirm the problem with the dealership. My phone calls were not returned. I also contacted Chevrolet and now waiting for a follow-up call. The car was only inspected by the insurance appraiser, who deemed my car a total loss because the car frame was cracked on both sides, air condenser damage, exterior damage plus more. The insurance co. had my car towed to a holding parking lot for salvage. My greatest concern is if this had been a situation where I was unable to stop suddenly to avoid hitting a pedestrian and killed someone! The appraiser suspected the air bag sensor might have failed since the impact was hard enough to crack the car frame. Seven days prior to the accident I had rear brakes and roters replaced at a Chevrolet dealership. They also looked into a warning message on my dash - Service brake assist system. I was told nothing was wrong with that.

Winter 2021, vehicle went into reduced engine mode as I was going up a hill. There was no one behind me and I made it 100 ft to a driveway. I was able to turn around and get car home. Towed to Sonju, dealer where it was leased from. Fixed by them and returned to regular use. 06/28/22, while driving on a Hwy 53, 45 mph zone, with no notice, engine went into reduced power mode. I was almost hit due to the proximity of the car behind me and the sudden loss in power. I managed to hit my hazards, pull into middle turn lane until traffic passed. I then was able to get into a business parking lot. I shut car off. I made some phone calls. Turned car back on, all was fine. Back on the road. No call to dealer. 07/08/22, engine in reduced power mode while I was only .5 miles from my house. Made it to a turnaround point where I was able to turn vehicle off. Called dealer to make appt for service. Limped vehicle home. Vehicle towed to Sonju for fix. 07/18/22, after fixed at dealership, it was picked up. We made it 22 miles. I was in a urban part of Duluth, MN-speed limit 30, heavy traffic. As I turned to go up hill, engine again went into reduced power mode. There is no shoulder for me to go to and I'm almost hit from behind as the car jerked and slowed. I was able to pull off. Shut car off. When I started it up, it was still in reduced power mode. As it had been 30 mins, traffic had subsided, I went another mile to my work, where car would be safe to sit. Made arrangements for tow back to dealer. 07/19/22-towed to dealer after hours. When I moved it for better position for tow truck, the check engine light was on, but engine reduced power mode message never came on. 07/22/22-Per dealer, there is no explanation and thus far they can't figure it out. They continue to drive it to recreate the issue, but no end in sight of when I will get this vehicle back. 07/26/22-no word from dealer-vehicle is still there. I stopped bugging them!

When driving and attempting to apply pressure to my brakes, there is no digital response for my wheels stopping/catching. My brakes are not giving a complete response when applying pressure. Also, the tire service monitoring system is not working properly. It only shows dashes. My tire information is as follows: Michelin Premier [XXX] TPCSPEC1467MS MAX LOAD 850 kg (1874 LBS) MAX PRESS300 kPa (44 PSI) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was on interstate 85 going 70 miles an hour when I got on the interstate the brakes were working perfect got to go on 70 miles an hour and traffic started stopping when I hit the brakes it was so stiff that I couldn’t apply it Ammo divert to the emergency Lane and pushed with all my mic and finally got it to stop if my wife would’ve been driving it which is her car she would’ve been severely hurt probably

There was a recall back in 2019 for this same issue the charge air cooler is still disconnecting from the throttle body. I bought this car in 2021 supposedly the issue was fixed back in 2020 after the recall was issued. The same thing is happening. When I accelerate the air hose connecting to throttle body is disconnecting from and causing the engine warning of reduced engine power to show up. This is very concerning because when driving on the freeway with my family this is happening and this could get someone killed. The fixes back in 2020 are not up to standard or the replacement parts are faulty or the repair was not completed successfully. This has been happening since last year summer

I was involved in a car accident where all of the side airbags deployed. On the drivers side just behind the arm rest the airbag that deployed caught on fire and burned all th way through my shirt, jeans and underwear leaving two large burns on my left side. Some areas are 3rd degree.

After purchasing the vehicle in April 2021, 3 months later upon traveling home and entering an exit ramp the brakes completely locked while going 35-45mph into ongoing traffic downhill and would not allow me to press down on them so that I could come to a stop. I press the emergency brake and that did nothing. I had to glide through traffic into a gas station parking lot almost slamming into a gas pump. The sewer dip allowed the vehicle to slow up and come to halt blocking the traffic. This happened after midnight so I took it to the dealership in which i purchased. No lights appeared on the dash. They advised me the brake booster pressure sensor, brake booster vacuum hose and then after doing so they said non of it fixed the issue, I would need a new brake booster. All totaling over $2000 for a vehicle I had less than 6 months. Shortly after the month following July or August, stalled and the push to start button wouldn’t activate. I waited a few moments and then it turned on, with the engine light lit. I took it directly to dealerships service department and they had it a month, they eventually said it was the Oxygen Sensor and it needed to be replaced. I reached out to GM about all of the issues. They stated there were recalls but not for my VIN. CRAZY Now less than a month, a slight fender bender, another vehicle crossed into my lane, the sensors did not initiate, I had to swerve to dodge from causing any major damage and avoid on coming traffic. My vehicle sustained minor scratches on the front passenger side. Initially 30 minutes after it was running fine. Then the light sensors on the mirrors both sides remained on. No engine lights, no warnings. I’m traveling down the 5 lane Highway @75mph and the vehicle just shuts completely off. I had to get across traffic and avoid causing an accident. The vehicle would not start. Got it towed back into town. Back to the dealership and was advised I needed a new engine! Now I’m without a vehicle.

today on may 22 2022 i was driving on cruise control at 60 mph when the brakes locked up and slid the wheels. the brakes didnt release untill i pressed on the gas pedal. this is the exact same thing that happened last summer and reported on your file number 11427660. this is a serious safety problem that could get someone KILLED. the dealer replaced a brake control module but same problem reappeared.

Fuel leaking from fuel tank and receiving code u18a2 lost communication with fuel pump driver control module.

My P225/60R18 two front tires are peeling in-between threads and my threads are very low compared to rear tires. I have 23,059 on the tires.

While my wife and I are traveling on the highway out of town going 72 mph there was traffic and she began to press the brake peddle but car didn't want to stop. She had to push all body weight on the brakes and the brakes seem like it's hesitation and vibration but eventually stopped. This is very dangerous and brake service light came on. I pull off the exit and check fluids and brakes and all looks normal as I know some about cars. I called to get it checked today and lady said to bring it in right away as they are aware of this common issue with these equinox. She say either canister or pump failure which I researched and have many people who have complained but GM has changed 2018 certain models but failed this model year also and didn't fix the design for this model year of 2019 D2. Need this investigation to continue and I will begin petition for class action suit against GM which they have been notorious for law suits. Please help!!!

While driving on the highway a warning message came up that said “engine power reduced” and moment after we lost the ability to accelerate. We pull over and turn the car off, when trying to restart it, it would not restart. We were left stranded on the side of the highway. We had to get it towed to a GM dealership and after 3 days we received a diagnosis that the vacuum pump failed and seized which caused damage to the end of the cam shaft. Repair costs are approx. $1800! We are lucky we didn’t completely lose control of our vehicle and was able to get to the side of the road!

I own TWO 2019 Chevy Equinoxes. BOTH vehicles have the exact same issue. The driver side(only) wiper blade leaves a smear with every pass, directly in the line-of-sight. I have replaced blades with many different manufacturers, to no avail. It cleans well for approximately 3 days of use, then immediately returns to the smear. It is a complete hazard. Dealer was notified. They replicated the issue. No 'solution' available. Chevy notified & report filed. This has to be a known problem. I cannot have THAT bad of luck to buy the only 2 Equinoxes with this issue.

Fuel line busted. Vehicle only has 53K miles. Could have caused a fire. Must have been a defect in this high pressure line.

The front passenger seat warmer gets extremely hot. It feels like it is burning your skin within minutes of turning it on. It almost feels like sitting on a hot leather seat in the middle of summer with shorts on.

The contact owns a 2019 Chevrolet Equinox. The contact stated that both side view mirrors would not retain the adjusted settings upon start of the vehicle. The contact stated that the failure obstructed his vison while driving at various speeds. A local dealer was initially notified of the issue; but could not diagnose the failure. The manufacturer was then notified of the failure and referred him to another dealer. The vehicle was taken to White-Allen Chevrolet (442 N Main St, Dayton, OH 45405) on two separate occasions where both the actuator and the driver side arm rest switch were replaced; however, the failure persisted. The vehicle was not repaired. The failure mileage was approximately 40,000.

The Charge Ari Cooler Duct Disconnected from the Throttle Body. When this happens my car immediately goes into lower power mode. This is a safety concern, when going 70 MPH, it will immediately drop down to 50 MPH. This sudden decrease in speed can cause other drivers to wreck into me and my family. This problem has been confirmed by a dealer. This has not been inspected directly by the manufacturer, however it was inspected by a dealer. There were no warning signs prior to failure, only a warning after the incident occurs. The check engine light comes on.

Sunroof glass "exploded". Sounded like tire blew out. Scaring me into almost a panic situation. Dealer said they never heard of this. Have not gone to insurance yet. No warning signs.

Sometimes it will go to auto stop but instead completely shut down with no power or anything. You can do anything at all

While safely driving under normal conditions, I attempted to slow my vehicle down while approaching a vehicle that was making a right turn into a parking lot. Upon trying to apply the brakes, I was met with resistance (Hard brake pedal) which prevented my vehicle from properly slowing down. This was caused by a failed/malfunctioning brake booster/vacuum pump. Since I was driving at a safe distance, I managed to barely avoid colliding with the rear of the car making the turn, however, that miss was extremely narrow. My vehicle barely slowed down when the brakes were applied which, had I been on the interstate or traveling at a higher rate of speed, would have more than likely resulted in a collision. This DEFINITELY puts myself, my wife, and our 2 children's safety at risk. Once I successfully parked the vehicle, a "Service Brake Assist" warning messaged appeared for the 1st time. I began researching/attempting to diagnose the issue. During this time I came across several articles detailing a recall issued by GM describing the exact same issue with the brake booster/pump, ironically however, it only covered vehicle produced through 2018. I then contacted GM customer service to alert the manufacturer and see how they would rectify the situation. I was informed that my vehicle had no open recalls and was out of warranty & there was nothing they could do for me.(handwritten call log can be provided upon request) When I contacted the dealership, they informed me they were unable to see the vehicle until the 1st week in Dec. I was left to take it to my local mechanic who, upon his diagnosis, informed me that it was the vacuum pump that had failed. As previously stated, there were no warnings prior to the failure. The "Service Brake Assist" appeared AFTER I managed to safely get my vehicle to a parking spot.

While exiting the highway I went to put on my brakes and there were no power brakes. It pedal was stiff and I had to push extremely hard to stop and it took a long time to do so. The brake assist light come on as well. I had no prior warning, noise or any reason to believe that my brakes wouldn’t work. We checked the pads, rotors and brake lines and they were all fine so that’s not the issue. It could have been catastrophic if I had been on the highway still when this happened.

While driving on the freeway, the brakes became suddenly stiff and I was unable to stop the vehicle immediately for oncoming traffic. I had to steer away from the road onto the emergency lane and apply the brakes really hard to stop the car. There were no warning messages of any sorts and while trying to stop and start the car several times, then the service brake assist warning with the check engine light came up. I have to take the vehicle for inspection to the checy dealer to know more detailed cause of the issue. I had my wife, a 4 year old and a 4 month old in the car when this happened.

We believe that there is a serious issue with the HVAC of this vehicle. My wife actually noticed it soon after buying the vehicle. I wasn't quite sure what it was. Anyway, on August 15, 2021 we drove to visit family and the strong odor of freon or something got so bad that my eyes were burning and began to cough. I took the vehicle to my local dealer and explained the problem. I left the vehicle and the service person called me to say that there was nothing wrong. They did a diagnostic of the vehicle and it came back fine. He mentioned that they is a "Service Bulletin" on 2019 Chevrolet Equinox that stated owners may complain of a strong chemical smell inside the vehicle. He stated that GM said that there is no fix for the problem. This is unacceptable since my wife has allergies and asthma. If this chemical smell is harmful, they should recall all the vehicles affected and correct the problem. It seemed to me that GM's attitude was "tough, live with it". There needs to be further investigation into this by our government and should force GM to correct this problem. I am waiting to hear more from the dealership regarding this problem today. I don't expect to hear anything different than what they told me yesterday, (August 17).

What component or system failed or malfunctioned, and is it available for inspection upon request? On at least 4 occasions, while using the adaptive cruise control, the brakes are suddenly applied hard when no vehicles are anywhere near close enough to trigger an emergency braking situation. I have to manually step on the gas pedal to have the car stop the automatic braking. We can make the vehicle available upon request. How was your safety or the safety of others put at risk? This incident is startling when it occurs and can cause an accident if a vehicle happens to be too close behind our vehicle. We are reluctant to use the adaptive cruise control as a result of these incidents. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem has not been reproduced or confirmed by the dealer or service center. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No component has been inspected as a result of these incidents. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There are no warning lights or messages that appear before, during or after the incident. The incidents occur suddenly and with no warning.

Have been stranded 4 times this summer. When car is parked it has locked in parking and will not shift out of park. Even though the parking brake is released, the car will not shift. After leaving it sitting several hours or overnight, it will start and shift again.

i was traveling on cruise control at 60 mph when i clicked down to 55 mph at speed change. a couple minutes later the brakes slammed on hard enough to have the front wheels chirping i dont know if rear brakes came on but i went from 55 down to under 30 in a hard panic braking. this threw my wife up aganist her seat belt since she has had a stroke her resistanse to the hard slow down was low. i stepped on the gas and the brakes released i cant remember if i re engaged the cruise control or if it never disingaged. the other thing that happened was the warning about not using the info display while driving came up this only happens now and than when you start the car. so i suspect i had a momentary power lose in that circuit and what ever else is tied in to the info center im retired but i worked in mechanical engr all my life so i have some knowledge of systems

The contact owns a 2019 Chevrolet Equinox. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the vehicle was hesitant to accelerate while depressing the accelerator pedal. The vehicle was taken to an unknown dealer who replaced the throttle body, but the failure continued to occur. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 14,000. The VIN was not available.

I was out driving on a normal errand when my car suddenly seemed to lose all ability to accelerate. When I pressed on the accelerator nothing happened and I could only advance in the car at less than 5 MPH. Fortunately I was just leaving my neighborhood and on a residential street where the speed limit was only 35 MPH anyways, but I shudder to think about what could have happened if I lost the ability to accelerate when I was on a highway or interstate, or even making a turn in front of oncoming traffic on a normal road. As any driver knows, you estimate your ability to safely turn in front of oncoming traffic based on your car's accelerator working. If I had made that judgment, attempted to turn, and not been able to accelerate and instead been left in the middle of oncoming traffic, I could have been hit and seriously injured or worse. There were no warning lights or anything that appeared prior to the incident. After losing the ability to accelerate, I received an email from Chevrolet within 10 minutes stating "An issue with the emissions system in your 2019 Chevrolet Equinox has been detected. Please service your vehicle within 7 days. Please disregard this message if your vehicle is already in for service. Inaccurate notifications can be generated during service." My car ended up being towed to the dealer for service where they confirmed and reproduced the problem. They said something about the emissions system valve(s) had to be replaced, and that this was a relatively common problem they had seen in other Chevrolet Equinoxes too, but were not aware of any recall being issued yet.

We noticed a reddish liquid on our garage floor. As the car is under warranty, we took it to the dealer who said it was a leak at the drivers side axel seal; they kept the car for one day, said it was fixed, and called me to come pick up the car. The very next day I noticed leak was worse, and so I reported that to the dealer (see uploaded photo). The dealer told me that they would connect with "tech assist" (whatever that means) and get back to me. I'm concerned that if the leak gets even greater while on the road it could be a safety problem.

same errors codes i received less than 30 days ago when my car stopped while driving. This past 7/2/2021 my car stopped while in the mist of making a right turn.

Automatic engine shutoff did not restart at a busy stop light. Car shut down. Had to tow my car to auto repair. Computer code error U0284,B2575. Engine Stalls. Fixed the problem and 10 days later, I am driving and the car stops in the middle of the road again. Diagnosis is the same reason that the computer is not communicating with the car to start the engine.

THE VEHICLE STARTED LEAKING GAS FROM THE TANK AT THE REAR AFTER SITTING FOR 20 MINUTES. THIS PROBLEM HAS ALREADY BEEN RECALLED ON VEHICLES OF THIS CALIBER AND YEAR, JUST THE ALL WHEEL DRIVE VERSION. NOT EXACTLY SURE HOW LONG THIS HAS BEEN GOING ON BECAUSE I TYPICALLY DON'T GO BEHIND THE CAR. AS FOR THE PASSENGER SIDE, THE WARNING LIGHT ON THE MIRROR STOPPED WORKING AT ABOUT 15,000 MILES. VERY POSSIBLY SOONER.

WE WERE TOLD OUR TIRES ARE BAD AND NEED REPLACING. WE HAVE LEASED THIS CAR FOR 2 YEARS WITH ONLY 31,140 ON THE TIRES. THIS IS OUR 4TH EQUINOX THAT WE HAVE LEASED AND HAVE NEVER HAD TO REPLACE THE TIRES BEFORE WE RETURNED OUR CARS ON OUR 3 YEAR LEASES. WE ARE VERY DISAPPOINTED.

THE ENTIRE AXLE CAME OFF UPON HITTING A CURVE. THE TIRE DID NOT POP BUT THE ENTIRE WHEEL CAME OFF. THE INSURANCE COMPANY IS HUNTING FOR REFURBISHED PARTS TO PUT ON THE CAR.

I WAS SITTING AT A STOP LIGHT. WHEN THE LIGHT TURNED GREEN I TOOK MY FOOT OFF THE BRAKE AND APPLIED THE GAS PEDAL. THE CAR DID NOT RESPOND TO THE GAS PEDAL AT FIRST AND JUST SAT THERE. AFTER A FEW SECONDS I WAS ABLE TO START MOVING. THIS SITUATION ALMOST CAUSED ME TO BE REAR ENDED. THIS IS THE SECOND TIME THIS HAS HAPPENED AND HAD THE VEHICLE IN FOR SERVICE A FEW WEEKS AGO FOR SAME ISSUE.

I WAS IN THE DRIVEWAY AT MY HOME GETTING READY TO LEAVE FOR CHURCH, I WAS PULLING FORWARD BEFORE I BACKED UP THINKING I MIGHT BE TOO CLOSE TO THE GATES. WHEN I MOVED FORWARD WITH MY FOOT ON THE BRAKE TO JUST CREEP ALONG, THE ENGINE REVVED UP TO AN ASTROMICAL SPEED. I WAS HEAD TOWARD MY SON'S TRUCK. I STEERED AWAY BUT CAUGHT THE BUMPER OF AN F350 . MY CAR IS TOTALLY DESTROYED. I KNOCKED THE TRUCK OVER TWO FEET FROM WHERE IT WAS SITTING AND PUSHED IT WITHIN ONE OR TWO INCHES OF GOING THROUGH MY HOUSE WHERE MY SON WAS ASLEEP IN THE RECLINER. BEFORE I HIT THE BRICK POST HOLDING UP ONE END OF MY CAR PORT, I WAS ABLE TO MOVE THE CAR INTO PARK AND STOP IT. THE HILL ASSIST LIGHT WAS ON WHEN I GOT OUT OF THE CAR. I WAS GOING DOWN A SLIGHT INCLINE AND NOT UP A HILL. MY DRIVE IS ONLY ABOUT 20-25 FEET AND THE CAR WAS GOING AT AN ALARMING RATE. FORTUNATELY, I WAS JUST BRUISED AND SORE FROM THE IMPACT.

THE VEHICLE WAS PARKED OVERNIGHT (STATIONARY) IN A DRIVEWAY. IN THE MORNING, THERE WAS A LARGE CRACK IN THE WINDSHIELD. I WAS NOT A PARTICULARLY COLD NIGHT (FLORIDA). I DO NOT KNOW THE FAULT THAT CAUSED THE CRACK. IT COULD BE FAULTY TEMPERING, FAULTY INSTALLATION, OR SOMETHING ELSE. IT IS UNLIKELY FOR A WINDSHIELD TO SPONTANEOUSLY CRACK IN A MODERN CAR WITHOUT A FAULT.

TL* THE CONTACTS WIFE OWNED A 2019 CHEVROLET EQUINOX. THE CONTACT STATED WHILE COMING OUT OF A STANDSTILL THE CONTACT HEARD A STRANGE NOISE COMING FROM THE ENGINE COMPARTMENT AND SHORTLY AFTERWARDS THE VEHICLE BEGAN TO PRODUCE SMOKE AND PROCEEDED TO CATCH ON FIRE. THE FIRE WAS EXTINGUISHED BY CITY POLICE AND A REPORT WAS TAKEN. THE CONTACT STATED ENGINE POWER REDUCED WARNING DISPLAYED WAS ILLUMINATED. THE VEHICLE WAS TOWED TO CONTACTS RESIDENCE WHERE IT WAS DIAGNOSED WITH BEING DESTROYED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH, NHTSA CAMPAIGN NUMBER: 20V668000 (POWER TRAIN) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE AND WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 16,199.

The contact owns a 2019 Chevrolet Equinox. While stopped, the vehicle would intermittently stall upon depression of the accelerator pedal without warning. The contact stated that the vehicle would restart soon after failure however, recently the vehicle was towed to a dealer after the vehicle failed to restart after multiple attempts. The dealer was unable to duplicate the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 31,000.

VEHICLE VIOLENTLY SWERVING WHILE DRIVING. HAVE MADE MULTIPLE COMPLAINTS TO GM, HAS BEEN SERVICED SEVEN TIMES FOR THIS SAME ISSUE. GM REFUSES TO REPAIR OR ACKNOWLEDGE PROBLEM. VEHICLE VIOLENTLY SWERVES OUT OF LANE INTO SHOULDER/ ONCOMING TRAFFIC. HAVE TO FIGHT STEERING TO GET IT BACK INTO LANE.

TL*THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THE CONTACT STATED THAT WHILE HIS WIFE WAS PULLING INTO A PARKING SPACE WITH HER FOOT ON THE BRAKE PEDAL, THE VEHICLE ACCELERATED WITHOUT WARNING AS A RESULT, THE DRIVER CRASHED INTO A PARKED VEHICLE. THE DRIVER DID NOT SUSTAINED INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO TURNERSVILLE AUTOMALL, 3400 NJ-42, TURNERSVILLE, NJ 08012, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AN OPEN A CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

ONCE I HAVE WARMED THE CAR AND PUT IT IN MOTION WHETHER IN REVERSE OR FORWARD AS I SLOW DOWN TO COME TO A STOP LIGHT OR YIELD THE CAR EITHER STARTS TO DIE OR DIES COMPLETELY. I CAN TRY TO PUSH THE DRIVERS PEDAL AND SOMETIMES IT WILL CRANK BACK UP AND CONTINUE IN MOTION AND SOMETIMES, IN THE MIDDLE OF TRAFFIC I MIGHT HAVE TO PUT ON THE BRAKE, PUT IT IN PARK AND START IT ALL OVER AGAIN. THIS IS VERY SCARY, VERY DANGEROUS!!! DOESN'T MATTER THE TYPE OF ROAD I AM ON. I WAS TOLD THIS IS A NORMAL THING FOR THIS VEHICLE, BUT THIS IS HARD FOR ME TO BELIEVE THAT A CAR IS MADE TO GO DEAD AT A MOMENTS NOTICE IN TRAFFIC.

WHILE VEHICLE IS COMING TO A HARD STOP OR OCCASIONALLY WHILE MAKING A RIGHT TURN, THERE IS A LOUD NOISE HEARD FROM THE ENGINE AREA. SERVICE CENTER INDICATED THIS IS A KNOWN ISSUE WITH THE VEHICLE BUT IT WAS NOT COVERED UNDER WARRANTY. THE CONDITION HAS EXISTED SINCE I PURCHASED THE VEHICLE. SERVICE CENTER INDICATED THE NOISE HEARD IS DUE TO THE TURBO UNIT HITTING THE RADIATOR AND SPECIAL TAPE COULD BE APPLIED TO DAMPED OR ELIMINATE THE NOISE. THE REPAIR WAS $550. BULLETIN 19-NA-098 WAS REFERENCED FROM CHEVY.

TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE SEAT BELT FAILED TO LATCH SECURELY IN THE BUCKLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BRADLEY CHEVROLET (711 N LAKE HAVASU AVE, LAKE HAVASU CITY, AZ 86403, (928) 855-0577), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LOCK MECHANISM NEEDED TO BE REPLACED HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 23,000.

WHILE IN MOTION THE CAR RANDOMLY AND QUICKLY DECELERATES AND WILL NOT ALLOW YOU TO ACCELERATE. PHILLIPS CHEVROLET HAS ATTEMPTED TO REPAIR THE CAR CITING ENGINE POWER REDUCTION,TRANSMISSION, STABILATRAK AND NON VERIFIABLE ISSUES OVER A 2 MONTH PERIOD. WITHIN THAT 2 MONTH PERIOD, MAY 18, 2020 TO JULY 24, 2020, THERE WERE 7 ATTEMPTS TO REPAIR THE CAR. ALL 7 ATTEMPTS WERE UNSUCCESSFUL. BETWEEN JUNE 22, 2020 AND JULY 30, 2020 THERE WERE MORE THAN 20 TELEPHONE CALLS PLACED BETWEEN GENERAL MOTORS AND I, REGARDING THIS VEHICLE AND IT'S ENGINE, TRANSMISSION AND NON-VERIFIABLE ISSUES. GENERAL MOTORS AND PHILLIPS CHEVROLET ARE REFUSING TO ACKNOWLEDGE THAT THE CAR IS A LEMON. THERE ARE CURRENTLY A LITTLE OVER 8,500 MILES ON THE CAR AND I AM IN FEAR OF MY LIFE EACH TIME I ENTER THE CAR AND I HAVE MADE PHILLIPS CHEVROLET AND GENERAL MOTORS AWARE OF THIS ISSUE. THIS IS MY SECOND NHTSA REPORT. THE INITIAL NHTSA REPORT IS 302587, WAS FILED ON JUNE 22, 2020. PHILLIPS CHEVROLET AND GENERAL MOTORS ARE REFUSING TO PROVIDE ME WITH A SAFE VEHICLE TO TRAVEL IN DESPITE 7 SERVICE VISITS WITH PHILLIPS CHEVROLET, AND MORE THAN 20 TELEPHONE INTERACTIONS WITH GENERAL MOTORS. THERE A MORE REPORTS BUT YOUR SYSTEM WILL ONLY ALLOW ME FIVE DOCUMENTS,

I HAVE 33K MILES ON THE VEHICLE AND WHEN DRIVING THE CAR FEELS AS IF IT WANTS TO SHUT DOWN. A FEW RECENT DRIVES, ON CITY STREET, I'VE BEEN FEELING THE CAR STRUGGLING TO ACCELERATE CAUSING A JERKING FORWARD MOTION. ANOTHER ISSUE I HAVE IS I RECENTLY HAD TO PUT AIR IN MY RIGHT REAR TIRE, WHEN I PLUGGED MY TIRE INFLATOR IN THE ELECTRIC SOCKET AND TURNED THE POWER ON, THE CAR SOUNDED LIKE IT WAS STRUGGLING TO STAY ON AND THE ENGINE WAS BECOMING INCREASINGLY NOISIER. I PROCEEDED TO PUT AIR IN MY TIRE AND THE RIGHT BREAK LIGHT BEGAN FLASHING, ONLY THE RIGHT BRAKE LIGHT. I HAD USED MY TIRE INFLATOR IN THE PAST ON SAME VEHICLE ABOUT A YEAR AGO AND HAD ZERO ISSUES. I ALSO RECEIVED NOTIFICATION FROM ONSTAR TODAY, 5/13/20 THAT THE SYSTEM HAD DETECTED A FUEL EMISSIONS ISSUE AND THEN MY ENGINE LIGHT TURNED ON. *TR

WHILE DRIVING HOME FROM WORK AT 9:30 PM ON A STATE HIGHWAY, MY 17 YEAR OLD SON HIT A DEER ON THE FRONT PASSENGER SIDE OF THE CAR. THE AIRBAGS DEPLOYED AND HE SLOWED DOWN AND PULLED OVER AND SMELLED SMOKE. HE GOT OUT OF THE CAR AND SAW FLAMES. HE IMMEDIATELY CALLED 911 AND HIS MOTHER. THE CAR WAS ON FIRE AND BURNED UNTIL FIRE COMPANY GOT THERE AND PUT THE FIRE OUT. MOST OF THE PASSENGER SIDE OF THE CAR UNDER THE HOOD WAS DESTROYED. THE CAR WAS A TOTAL LOSS. MY CONCERN IS THAT CAR SHOULD NEVER HAVE CAUGHT ON FIRE. MY SON IS LUCKY HE COULD GET OUT OF THE CAR. HE WAS SHAKEN UP AND GOT WHIPLASH FROM THE IMPACT BUT SEEMS TO BE OK. HOWEVER, MY BRAND NEW 2019 EQUINOX IS NOT OK. I CAN TELL YOU, IF THE CAR HADN'T STARTED ON FIRE, STRUCTURALLY, THERE WASN'T A TON OF DAMAGE. IT COULD HAVE EASILY BEEN REPAIRED. I WOULD LIKE TO KNOW HOW THIS HAPPENED?

UNKNOWN, BUT MAY BE THE FUEL TANK ITSELF OR THE WIRING IS MY GUESS. I FEAR WHATEVER IS WRONG COULD BE EFFECTING THE ENGINE. ON APRIL 12, 2020 MY CAR DIDN'T FILL ALL THE WAY UP WITH GAS. THERE WAS A LITTLE BIT LEFT THAT NEEDED FILLING. I WAS CURIOUS WHY & SENT A PICTURE TO MY MOM. THE CAR SEEMED TO BE WORKING FINE UNTIL JULY 2020. UPON FILLING IT WITH GAS, THE PUMP KEPT SHUTTING OFF ON ME. I TOOK IT INTO THE AUTO REPAIR SHOP TWICE (JULY & AUGUST) TO HAVE IT FIXED FOR THE SAME ISSUE SO FAR & THEY STILL HAVEN'T BEEN ABLE TO FIX IT. THE PROBLEM GOT PROGRESSIVELY WORSE, AND AFTER THE FIRST VISIT IN JULY, MY CAR WOULD NOT FILL WITH GAS AT ALL ANYMORE DURING THE SECOND TIME FILLING IT UP. I HAD TO BORROW A RENTAL FROM THE AUTO SHOP WHILE THEY TRIED TO FIX IT FOR THE SECOND TIME. I EVENTUALLY GOT MY CAR BACK, AND WHEN I TRIED FILLING IT UP WITH GAS ON THE SAME DAY I GOT MY CAR BACK, IT DISPLAYED THE SAME ISSUE. THE PUMP KEPT SHUTTING OFF ON ME. NOW, MY VEHICLE IS DOING A WEIRD SURGING FORWARD MOTION WHEN I'M BARELY PRESSING ON THE GAS.

UNKNOWN, BUT MAY BE THE FUEL TANK ITSELF OR THE WIRING IS MY GUESS. I FEAR WHATEVER IS WRONG COULD BE EFFECTING THE ENGINE. ON APRIL 12, 2020 MY CAR DIDN'T FILL ALL THE WAY UP WITH GAS. THERE WAS A LITTLE BIT LEFT THAT NEEDED FILLING. I WAS CURIOUS WHY & SENT A PICTURE TO MY MOM. THE CAR SEEMED TO BE WORKING FINE UNTIL JULY 2019. UPON FILLING IT WITH GAS, THE PUMP KEPT SHUTTING OFF ON ME. I TOOK IT INTO THE AUTO REPAIR SHOP TWICE (JULY & AUGUST) TO HAVE IT FIXED FOR THE SAME ISSUE SO FAR & THEY STILL HAVEN'T BEEN ABLE TO FIX IT. THE PROBLEM GOT PROGRESSIVELY WORSE, AND AFTER THE FIRST VISIT IN JULY, MY CAR WOULD NOT FILL WITH GAS AT ALL ANYMORE DURING THE SECOND TIME FILLING IT UP. I HAD TO BORROW A RENTAL FROM THE AUTO SHOP WHILE THEY TRIED TO FIX IT FOR THE SECOND TIME. I EVENTUALLY GOT MY CAR BACK, AND WHEN I TRIED FILLING IT UP WITH GAS ON THE SAME DAY I GOT MY CAR BACK, IT DISPLAYED THE SAME ISSUE. THE PUMP KEPT SHUTTING OFF ON ME. NOW, MY VEHICLE IS DOING A WEIRD SURGING FORWARD MOTION WHEN I'M BARELY PRESSING ON THE GAS.