NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2019 Chevrolet Equinox. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
I WAS DRIVING ABOUT 45 MPH AND I HEARD A NOISE. ENGINE SAID SPEED REDUCE. WHEN I WENT TO BRAKE THE CAR HARD NO POWER BRAKE AND WAS VERY DIFFICULT TO STOP. IT CAN NOT BE DRIVE BECAUSE I HAVE NO BRAKES
TRANSMISSION SHUDDERS WHILE DRIVING AT LOW RPM. INTERMITTENT HARD OR ROUGH SHIFTING. THIS HAPPENS USUALLY AT SPEEDS AROUND 45 MPH IT HAS A SHUDDER AND SLIGHT SURGE. ANOTHER INCIDENT WHILE STOPPED, FOOT ON THE BRAKE THE VEHICLE LUNGED FORWARD.
I'LL BE DRIVING VERY LIGHTLY AND ABOUT 25MPH WHEN IT WANTS TO SHIP IT SURGES. I STILL HAVE THE SAME PRESSURE IN THE GAS PEDAL. I SEEN IT GET STUCK AT DOWN SHIFTING A FEW TIMES WHEN GOING DOWN A HILL. IT HAS LUNGED ALMOST TOO ONE TIME. I BROUGHT IT TO THE DEALER THEY TEST DRIVE IT, HAD NO CODES WAS TOLD IT WAS NORMAL. I BEEN DRIVING CVTS FOR A DECADE NOW AND I KNOW THIS IS NOT THAT SONI SORT OF BOUGHT IT. I THINK THE TRANSMISSION SHOULDN'T DO THIS.
THE FRONT OF MY VEHICLE WAS IMPACTED BY HEAVY SNOW/SLUSH THROWN FROM A SNOWPLOW MOVING WESTBOUND ON A CITY STREET AT AN ESTIMATED SPEED OF 40 MPH. MY VEHICLE WAS MOVING EASTBOUND AT ABOUT 35 MPH. THE FRONT GRILL OF MY VEHICLE WAS DAMAGED AND THE FRONT BUMPER WAS PUSHED OUT OF PLACE. I THINK THE AIRBAG SHOULD HAVE DEPLOYED?
TWO WEEKS AFTER I PURCHASED THE BRAND NEW CAR IT STARTED ACTING UP MAKING LOUD SCREECHING NOISES, AND TURNING OFF ON ITS OWN. THE DEALERSHIP SAID THEIR WAS NOTHING WRONG WITH IT. TOOM IT IN 4 TIMES AND YET NOTHING WAS WRONG WITH THE CAR ACCORDING TO THEM IT WAS ME. FINALLY THEY HAD TO TOW THE CAR BECAUSE IT TURNED OFF ON ME GOOD THING I WAS BARELY LEAVING MY HOME AND IT'S NOW BEEN 8 MONTHS AND NOTHING HAS BEEN DONE TO FIX THE CAR IT'S JUST SITTING AT THE DEALERSHIP BECAUSE THEY CAN'T FIGURE OUT WHY IT TURNS OFF ON IT'S OWN. THEY DENIED ME A RENTAL CAR BECAUSE THE CAR WAS DEEMED SAFE BUT YET THE CAR HAS TURNED OFF ON THEM BUT STILL IT IS SAFE. I DON'T KNOW WHAT TO DO OR WHO TO ASK FOR HELP BUT NEITJER GM NOR CHEVROLET WANT TO SOLVE THIS. THEY SAY IT'S A BUY BACK BUT YET NO ONE IS WILLING TO GIVE ME ANY OTHER INFORMATION.
THE ELECTRONIC SPEED CONTROL SUDDENLY STOPPED WORKING AND NO LONGER FUNCTIONS. THE AUTOMATIC STOP FEATURE CAUSES THE VEHICLE TO LURCH FORWARD SUDDENLY WHEN YOU PRESS THE GAS PEDDLE FOLLOWING A STOP. THE DYNAMIC BRAKING SUDDENLY ENGAGES WHILE DRIVING AT HIGHWAY SPEEDS ON THE INTERSTATE AND THERE ARE NO OTHER VEHICLES OR OBSTRUCTIONS IN THE AREA.
VEHICLE LOST ALL POWER WHILE PULLING INTO A 4 WAY MAIN ROAD. VEHICLE EMERGENCY LIGHTS/FLASHERS DID NOT WORK. COMPLETE ELECTRICAL FAILURE. CAR WAS STALLED IN ACTIVE TRAFFIC LANE DURING NIGHT TIME HOURS. VEHICLE WAS TOWED INTO DEALER FOR FULL DIAGNOSTIC REVIEW- NO ISSUE WAS FOUND WITH VEHICLE, ALTHOUGH SEVERAL EEC TEST CODES WERE DETECTED- P0627, P0629, P01400, U18A2, U1524 AND U18B4+71- MOST CODES HAVING TO DO WITH FUEL PUMP/EMISSION ISSUES. OWNER OF VEHICLE CONSIDERS THIS A SERIOUS ISSUE AS CAR STALLED AT NIGHT, IN A HEAVY TRAFFIC AREA WITH NO LIGHTING OR EMERGENCY FLASHERS WORKING TO PROVIDE PROTECTION FROM ON-COMING TRAFFIC. EMERGENCY PERSONNEL WERE CALLED TO ASSIST.
WHEN THE VEHICLE IS IN MOTION AN INTERMITTENT FOUL CHEMICAL TYPE ODOR EMITS INTO THE CAR THROUGH ALL OF THE A/C VENTS. I HAVE BEEN IN CONTACT WITH THE GENERAL MOTORS CUSTOMER ASSISTANCE, MY DEALERSHIP SERVICE DEPARTMENT AND THE BBB AUTOLINE WHOM ARE ALL AWARE THAT THERE IS A PROBLEM WITH THE VEHICLE STATED IN A TECHNICAL SERVICE BULLETIN AND IN A RECALL FOR THE ISSUE BUT GM STATES THERE IS NO REPAIR TO COMPLETELY ELIMINATE THE CONDITION AT THIS TIME. AFTER 4 SERVICE REPAIR ATTEMPTS AND A FINAL REPAIR ATTEMPT, THE PROBLEM IS STILL OCCURRING, IN WHICH GM, DEALERSHIP SERVICE DEPARTMENTS AND BBB AUTOLINE ARE AWARE AS WELL. THIS NAUSEATING ODOR IS A CHEMICAL TYPE POLLUTION EMITTING INTO THE VEHICLE CABIN THAT PRESENTS A HEALTH CONCERN AND SAFETY HAZARD FOR MYSELF AND ALL OTHER OCCUPANTS WHILE INSIDE THE VEHICLE. THE ODOR IS SO POTENT THAT IT ADVERSELY AFFECTS MY ABILITY TO SAFELY CONTROL THE VEHICLE WHILE IN MOTION. THE IMPURE AC IS NAUSEATING AND TAKES MY FOCUS OFF OF THE ROAD AND INTO AN IMMEDIATE PANIC TO FIND A WAY TO GET THE CONTAMINATED AIR OUT OF THE VEHICLE AS QUICKLY AS POSSIBLE. THIS PROBLEM/DEFECT WITH THE VEHICLE CREATES AN UNSAFE AND UNHEALTHY CONDITION. THE COMPONENT/PART CAUSING THE PROBLEM IS UNKNOWN BY ALL PARTIES. TSB: PIT2726. GM RECALL:N192271200. *TR
Ever since we’ve had the 2019 Chevrolet equinox which was purchased in 2019 from Capital Chevrolet in Montgomery, Alabama, the seats and the side mirrors both will not stay programmed. The dealership kept telling us there was nothing wrong and kept telling us how to program the seats and the side mirrors, per key fob. This was done over and over and still did not work. every time the vehicle is cut off and when the vehicle is re-entered we have to reset the side mirrors and seats every single time. The vehicle is no longer under warranty, but we were wondering if there would be any way to have it fixed free of charge. Or if you have any idea on what we can do to make the settings work properly. Please advise. I have listed below my email address, my cell phone, and my home number. Thanks, [XXX] [XXX] my email [XXX] cell [XXX] home INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
THERE IS A FUEL LINK THAT APPEARS TO BE COMING FROM WHERE THE FUEL TANK THE LEAK WAS FOUND WHEN I PARK THE CAR AND LET IT SITE FOR A FEW HOURS. A STRONG FUEL SMELL AND A WET SPOT ON THE PAVEMENT UNDER THE FUEL TANK. I HAVE SMELLED THE GASOLINE PREVIOUSLY BUT DIDN'T NOTIC THE LEAK UNTIL I HAD SOMETHING TO UNLOAD FROM MY TRUNK.
WHEN REAR E- BRAKES ARE WET THEY LOCK UP AND MAKE A LOUD SOUND. THIS HAPPENS AFTER A HARD RAIN OR IF YOU GO THRU THE CAR WASH WITH THE UNDER CARRIAGE OPTION AND RELEASE THE E-BRAKE AFTER PARKING.
WHILE DRIVING MY VEHICLE FROM WORK TO HOME, THE CONTROLS ON MY STEERING WHEEL FOR MY STEREO STOPPED WORKING. THE VOLUME STARTED GOING UP AND DOWN AND THE CHANNELS STARTED CHANGING. I TURNED MY RADIO OFF AND BACK ON AND IT IMMEDIATELY CONTINUED. I CALLED ONSTAR AND ASKED THEM IF THEY COULD DETERMINE IF ANYONE WAS REMOTELY CONTROLLING MY RADIO AND SHE TOLD ME THAT THEY HAD NO WAY TO DETERMINE THAT AND I WOULD HAVE TO CONTACT MY DEALER. I DISCONNECTED MY PHONE FROM MY CAR, TURNED OFF THE WIFI AND BLUETOOTH SETTINGS ON MY PHONE AND THE VEHICLE AND CONTINUED DRIVING HOME. THE VOLUME CHANGED A FEW MORE TIMES AND WHEN I GOT HOME I SHUT MY CAR OFF. I HAD TO DRIVE IT AGAIN ABOUT 15 MINUTES LATER BUT NOTHING HAPPENED THAT TIME. I DROVE ABOUT 20 MILES WHILE DEALING WITH THE RADIO GOING CRAZY THE WHOLE TIME.
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH OR HIGHER WITH THE ADAPTIVE CRUISE CONTROL ENGAGED, THE VEHICLE SUDDENLY MADE A DINGING NOISE AND DECELERATED. THE CONTACT HAD TO WAIT APPROXIMATELY TWO MINUTES BEFORE THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,345.
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. WHILE DRIVING 25 MPH, THE VEHICLE BACKFIRED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, WHICH MEANT THERE WAS REDUCED POWER. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO CAPE CORAL CHRYSLER DODGE JEEP RAM (2200 NE PINE ISLAND RD, CAPE CORAL, FL 33909) WHERE IT WAS DIAGNOSED THAT THE TURBO NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED WITH A BURNING PLASTIC ODOR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED A SECOND TIME THAT THE TURBO NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TAKEN TO ROGER DEAN CHEVROLET (101 SW PINE ISLAND RD, CAPE CORAL, FL 33991, (239) 74-3326) WHERE IT WAS DIAGNOSED THAT THE TURBO FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD ABNORMAL NOISE. THE CONTACT MENTIONED THAT THE VEHICLE JERKED VIOLENTLY AND THE POWER REDUCED AND CHECK ENGINE INDICATORS ILLUMINATED. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THAT THE TURBO HOSE WAS DISCONNECTED FROM THE ENGINE. THE VEHICLE WAS TAKEN TO GRIECO CHEVROLET OF FORT LAUDERDALE (1300 N FEDERAL HWY, FORT LAUDERDALE, FL 33304, (954) 607-4358) WHERE THE CONTACT WAS INFORMED THAT THE FASTER NEEDED TO BE REPLACED IN THE ENGINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.
CAR STEERS ITSELF. STEERING WHEEL JERKS ITSELF TO LEFT OR RIGHT RANDOMLY WHILE DRIVING, USUALLY ENOUGH TO CAUSE MINOR CONTROL OF THE STEERING OF MY EQUINOX. THIS HAPPENS MORE OFTEN ON HIGHWAY AND HIGHER SPEED ROADS. WHEN GOING AROUND CURVES IN THE ROAD / HIGHWAY, VEHICLE WILL NOT STRAIGHTEN OUT WHEN OUT OF CURVE. THIS HAS CAUSED ME TO DRIVE OFF OF THE ROAD INTO GRAVEL SHOULDER AND NEARLY SIDESWIPE OTHER VEHICLES BOTH NEXT TO ME AND DRIVE INTO ONCOMING TRAFFIC. NO ACCIDENTS HAVE BEEN CAUSED AS OF YET, BUT MANY NEAR MISSES. THIS ISSUE HAS BEEN GOING ON SINCE SEPTEMBER. I MADE CHEVROLET AWARE OF THE ISSUE THROUGH A REPAIR ATTEMPT. IT HAS BEEN SERVICED THREE TIMES FOR THIS ISSUE AND I HAVE OPENED A CASE WITH THE BBB. CHEVROLET HAS NOT FIXED THE PROBLEM, REPLACED THE VEHICLE, OR ACKNOWLEDGED THE PROBLEM. I HAVE MADE IT CLEAR THROUGH EXTENSIVE CONVERSATIONS WITH THE GENERAL MOTORS BUSINESS RESOURCE CENTER THAT IS DEALING WITH MY BBB CASE THAT MY LIFE IS IN DANGER EVERY TIME I DRIVE THIS VEHICLE AND THEY SIMPLY DO NOT CARE. REGARDLESS OF MY THREE REPAIR ATTEMPTS FOR THE SAME ISSUE, NOBODY AT GM CARES ABOUT MY SAFETY. WHEN I BRING IT UP, I HAVE BEEN TOLD 'DON'T DRIVE IT IF YOU DON'T FEEL SAFE IN IT' AS IF I CAN SIMPLY WALK TO WORK, APPOINTMENTS, ETC. GENERAL MOTORS DOES NOT CARE ABOUT THE SAFETY AND SAFETY CONCERNS OF THEIR CUSTOMERS. IT HAS BEEN 129 DAYS SINCE I INITIALLY BROUGHT UP THIS SAFETY ISSUE AND GENERAL MOTORS IS DOING NOTHING ABOUT IT. THE VEHICLE IS STILL IN USE DAILY, STILL HAVING THE SAME ISSUE. DOCUMENTATION OF REPAIR ATTEMPTS AND BBB PAPERWORK AVAILABLE UPON REQUEST. *JS
FOR UNKNOWN REASONS VEHICLE CAUGHT FIRE. VEHICLE WAS PARKED IN A MOTEL GRAVEL PARKING LOT FOR ABOUT 10 HOURS AFTER HAVING BEEN DRIVEN FOR ABOUT 7 HOURS. ENGINE COMPARTMENT WAS COMPLETELY CONSUMED BY THE FIRE BEFORE BEING PUT OUT BY FIRE DEPARTMENT.
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS AN ABNORMAL CHEMICAL ODOR INSIDE OF THE VEHICLE, COMING THROUGH THE AIR VENTS WHILE THE AIR CONDITIONER WAS ACTIVATED. THE FAILURE WAS PRESENT AFTER THE AUTO FUEL SHUT OFF WAS ACTIVATED AND THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO PRESTON HOOD CHEVROLET LOCATED AT 212 SW HOLLYWOOD BLVD, FORT WALTON BEACH, FL (850) 664-7000, HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 600.
PURCHASED NEW CAR ON SEPTEMBER 7 2019. STARTED HAVING CAR ISSUES ON 9/25/2019 TOOK CAR IN ON 9/27/2019. CAR WAS MAKING LOUD SCREECHING NOISES, BRAKE PEDAL WOULD GET HARD. WAS HARD TO BREAK. WHEN REVERSING SCREECHING NOISE WOULD GET LOUDER AND LOUDER. WAS TOLD BY A CHEVROLET TECHNICIAN CAR WAS FINE IT WAS BECAUSE IT WAS NEW. TOOK CAR IN ONCE AGAIN ON 12/26/2019 VEHICLE WOULD RANDOMLY NOT TURN ON, BRAKE PEDAL WOULD GET HARD, CAR WOULD SCREECH. CAME TO THE POINT WERE I WAS SCARED TO TAKE THE CAR TO THE GROCERY STORE BECAUSE I WAS UNSURE ON WHETHER THE CAR WOULD RANDOMLY NOT START. INFORM CHEVROLET OF EVERETT AND WAS TOLD IT WAS 3 BOLTS, AND WAS GIVEN THE CAR BACK. TOOK CAR TO CALIFORNIA AFTER THE DEALER TOLD ME CAR WAS COMPLETELY SAFE. 1/14/2020 CAR WAS TOWED TO DEALERSHIP BECAUSE IT WOULD NOT TURN ON. CALLED CHEVROLET THEY SAID THEY DO NOT KNOW WHAT IS WRONG WITH THE CAR. THEY DO NOT UNDERSTAND WHY IT TURNS OFF AND WHY IT WON'T TURN ON. CALLED GM MOTORS THEY SAID THEY ARE UNABLE TO HELP BUT I CAN START A CASE IN WHICH I DID. WENT TO CHEVROLET ON 1/24/2020 THEY SAID THEY HAVE NO IDEA ON WHY THE VEHICLE IS HAVING STARTING PROBLEMS, TRIED MAKING ME TAKE THE VEHICLE HOME KNOWING IT IS UNSAFE BECAUSE THEY CAN'T FIX IT. CAR HAS BEEN SITTING IN SHOP NOW FOR 14 DAYS AND NO ONE HAS INFORMATION ON HOW TO HELP ME, NOR HAS ANYONE CONTACTED ME, I HAVE CALLING RECORDS ON HOW MANY CALLS I'VE MADE TO GM MOTORS TRYING TO GET A HOLD OF ANYONE WHO CAN HELP ME BUT THEY ALWAYS STATE NO ONE IS AVAILABLE TO HELP ME. GM MOTORS ALSO DID 'ADVICE'ME TO NOT SEEK ANY LEGAL HELP IF I WANTED TO BE HELPED.
8/23/19 I BOUGHT A NEW, 2019 EQUINOX PREMIER. ON 9/19/19 TRAVELING 70 MPH ON INTERSTATE 70 NEAR COLUMBUS, OH, CAR MADE LOUD BANG, SHOOK, AND WENT TO REDUCED POWER MODE. CAR BEHIND US WAS ABLE TO QUICKLY CHANGE LANES AVOIDING A CRASH.TOWED TO WYLER CHEVROLET, TOLD CAR HAD A RECALL NOTICE REGARDING CHARGE COOLER HOSE. WE WERE NEVER NOTIFIED OF RECALL. WYLER TOLD US IT'S FIXED SO WE CONTINUED TRIP TO PITTSBURGH. 9/22/19 SAME THING HAPPENED. THIS TIME TOWED TO CLASSIC CHEVROLET IN PITTSBURGH, THEY KNEW NOTHING ABOUT THE RECALL BUT FOUND IT ON GM WEBSITE, PRINTED THE NECESSARY REPAIR INFORMATION, 9/23/19 TOLD US CAR HAD A GUARANTEED FIX. 9/24/19, DRIVING 70 MPH IN PITTSBURGH RUSH HOUR TRAFFIC, BANG, SHAKING CAR, REDUCED POWER MODE. ONSTAR TOLD US TO DRIVE TO CREVILLI CHEVROLET IN PITTSBURGH. MYCHEVROLET TOLD US THEY WOULD PAY FOR A RENTAL SO WE COULD RETURN TO CINCINNATI AND TOW THE CAR TO OUR DEALER JOSEPH CHEVROLET IN CINCINNATI. 9/28/19 CAR IS STILL SITTING WHERE WE PARKED IT AT CREVILLI IN PITTSBURGH. WE HAVE A CASE NUMBER AND ADVISOR. UNFORTUNATELY WE KNOW NOTHING AS THEY WON'T RETURN PHONE CALLS AND HAVE NO DOCUMENTATION THAT THEY WILL PAY FOR RENTAL CAR. WE ARE FL RESIDENTS AND HAVE TO BE IN FLFOR MEDICAL APPOINTMENTS BY 10/7/19 HOWEVER OUR BRAND NEW CAR IS IN PITTSBURGH. INTERNET SEARCH REVEALS NUMEROUS STORIES REGARDING SAME SCENARIO WHILE DRIVING 2019 EQUINOX. UNBELIEVEABLE THAT CHEVROLET IS ALLOWED TO CONTINUE SELLING THESE DEFECTIVE VEHICLES PUTTING DRIVERS IN HARMS WAY. ALL WHO HAVE POSTED ONLINE COMPLAIN ABOUT TERRIBLE GM CUSTOMER SERVICE. MY WIFE AND I ARE 73, ON A FIXED INCOME, AND THIS STRESS IS TAKING A TOLL ON OUR HEALTH. FINANCIALLY WE ARE MAKING PAYMENTS ON A VEHICLE THAT CAN'T BE DRIVEN AND IS SITTING IN PITTSBURGH. WHAT ARE WE TO DO? NO ON WILL TELL US THE STATUS OF OUR CASE.
2019 CHEVY EQUINOX TURBO HOSE BLEW OFF. THE RETAINING CLIP FAILED TO PROPERLY HOLD HOSE IN PLACE. THE HOSE BLEW COMPLETELY OFF MAKING A LOUD NOISE. THE VEHICLE THEN IMMEDIATELY WENT INTO LOW POWER MODE. ALL ACCELERATION WAS GONE. LOSS OF POWER CREATED THE RPM'S TO INCREASE WHILE GOING UP HILL THE ENGINE STRUGGLING TO CLIMB.. THE VEHICLE LOST SPEED ALL THE WAY UP THE HILL. THE TURBO WAS USELESS AT THIS POINT. VERY UNSAFE TO SUDDENLY LOSE THAT MUCH POWER TO YOOUR VEHICLE. GM HAS TO FIND A SOLUTION TO THIS PROBLEM. MY LOCAL DEALER IS NOT VERY HELPFUL.
WAS DRIVING THE VEHICLE HOME ONE EVENING. HIT THE ACCELERATION PEDAL LIKE NORMAL, AND I HEARD A LOUD 'POP' OR 'THUNK' UNDER THE HOOD. THOUGHT IT WAS REALLY BAD WHEEL HOP OR SOMETHING. RIGHT AFTER THAT THE CEL CAME ON, AND THE VEHICLE WENT INTO 'LOW POWER' MODE. WAS ABLE TO DRIVE IT BACK HOME SLOWLY. HAD IT TOWED TO DEALER, SAID A HOSE TO THE TURBO CAME OFF. TOOK A FEW DAYS TO FIX. PICKED IT UP FROM THE DEALER, GOT OUT OF THE PARKING LOT. MADE IT MAYBE A FEW HUNDRED FEET, AND THE SAME EXACT THING HAPPENED. DROVE IT RIGHT BACK TO DEALER. THEY WERE ABLE TO QUICKLY ORDER PART AND FIX IT AGAIN WITHIN A DAY, THIS TIME REPLACING THE CLIP AND THE HOSE. DRIVEN THE CAR PRETTY HARD TO MAKE SURE IT WILL HOLD. IT HAS SO FAR AND HOPEFULLY WILL CONTINUE TO DO SO. THIS IS OBVIOUSLY A SERIOUS ISSUE WITH THIS PARTICULAR MODEL, AS THERE ARE A TON OF REPORTS HERE ABOUT THE EXACT SAME SCENARIO.
OUR COLLEGE AGE DAUGHTER HAD A POTENTIALLY DANGEROUS PROBLEM RECENTLY INVOLVING HER BRAND NEW 2019 CHEVY EQUINOX LOSING POWER IN THE MIDDLE OF TRAFFIC ON THE EXPRESSWAY! SHE CALLED ME CRYING AND FRANTIC SAYING THAT A TRACTOR-TRAILER WAS RIGHT BEHIND HER WHEN THIS HAPPENED. SHE MANAGED TO PULL OVER TO AN EXIT AND PARK IN A NEARBY PLAZA PARKING LOT. WHEN I GOT THERE AND DROVE THE CAR THE TACH WAS UP OVER 2,000 RPM'S BUT THE CAR WAS ONLY GOING ABOUT 15 MPH! I DECIDED IT WAS UNSAFE TO DRIVE SO WE HAD IT FLATBEDDED TO THE DEALERSHIP WHERE WE LEASED THE VEHICLE. THERE AN EXPERIENCED TECH OPENED THE HOOD AND SHOWED US EXACTLY WHAT THE PROBLEM WAS. HE SAID THE HOSE FROM THE TURBO-CHARGER HAD COME LOOSE! AND THAT WITHOUT THAT HOOKED UP TO THE ENGINE, THE ENGINE WOULD HAVE LOST ABOUT 80% OF ITS POWER! WE WERE REALLY UPSET THAT THIS HAPPENED ON A BRAND NEW EQUINOX WITH ONLY 500 MILES ON IT! OUR DAUGHTER COULD HAVE BEEN KILLED!
WHILE DRIVING ALONG WITH THE CRUISE CONTROL SET AT 70 MI/HR ON A CLEAR DAY WITH NO OTHER CARS WITHIN 500 FT., EXCEPT FOR ONE ON THE INSIDE LANE BEHIND US, THE BRAKES SUDDENLY CAME ON HARD AND ONLY RELEASED AFTER IT SLOWED THE CAR DOWN TO 60 MI/HR. THE RED LED'S DID NOT COME ON AND THE DRIVER'S SEAT DID NOT VIBRATE. THE SERVICE ADVISOR I SPOKE WITH SAID HE DROVE A 2019 EQUINOX TO OMAHA AND HAD THE SAME THING HAPPEN. HE THOUGHT I MAY HAVE HIT A BUG THAT CAUSED IT, BUT THE CAMERA LENS WAS CLEAR. I WAS TRAVELING STRAIGHT ON HIGHWAY #63 SOUTH OF ROCHESTER, MN. WHEN IT HAPPENED.
The contact owns a 2019 Chevrolet Equinox. The contact stated while driving 70 MPH on adaptive cruise control, the brakes applied independently. The contact stated no warning light was illuminated. The contact stated he continued driving to his destination. The contact took the vehicle to the local dealer however, the mechanic was unable to determine the cause for the failure. The contact stated he continued to experience the failure. The contact took the vehicle back to the local dealer however, the vehicle was not diagnosed. The contact stated that he continued to experience failure for over 2 years. The contact took the vehicle to a second local dealer, Cantin Chevrolet (623 Union Ave, Laconia, NH 03246: (603) 524-0770) and made the dealer aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 10,000.
AT SEEMINGLY RANDOM TIMES THE VEHICLE'S CAMERAS STOP WORKING. WHEN THIS HAPPENS AND THE VEHICLE IS IN REVERSE GEAR, A BLUE SCREEN WITH THE MESSAGE ' SERVICE REAR VISION SYSTEM' APPEARS. I HAVE TAKEN THE VEHICLE BACK TO THE DEALER, BUT THE PROBLEM HAS NOT OCCURRED WHILE THERE. I CONSIDER THIS PROBLEM A SAFETY HAZARD. NONE OF THE CAMERAS FUNCTION WHEN THIS PROBLEM OCCURS. I DO NOT KNOW IF IT IMPACTS OTHER SAFETY FEATURES ON THE VEHICLE. THIS PROBLEM OCCURS WHEN THE VEHICLE IS STATIONARY OR MOVING SLOWLY FORWARDS OR BACKWARDS.
IN A 2019 EQUINOX WITH DRIVER PACKAGES I AND II INSTALLED, HAVING A BIKE RACK INSTALLED ON THE FACTORY INSTALLED HITCH, REAR CROSS TRAFFIC AND FORWARD AND REAR ASSIST SAFETY OPTIONS ARE DISABLED. CHEVROLET SERVICE CLAIMS THAT THE VEHICLE IS NOT EQUIPED WITH FRONT PARK ASSIST, EVEN THOUGH IT IS INCLUDED IN DRIVER PACKAGE II. THE USER MANUAL DOES NOT EXPLICITYLY STATE THAT THESE SAFETY FEATURES ARE DISABLED IF A BIKE RACK IS INSTALLED. IT SEEMS ILLOGICAL THAT A BIKE RACK WOULD DISABLE THE SENSORS ON THE FRONT AND SIDES OF THE CAR. THIS IS A MAJOR SAFETY ISSUE...TO DISABLE KEY SAFETY FEATURES, JUST BECAUSE THERE IS A BIKE RACK INSTALLED. GM SHOULD BE MORE EXPLICIT AND WARN ITS CUSTOMERS OF THIS SAFETY FAILURE.
PURCHASED 2019 EQUINOX HAD 957 MILES ON IT WHEN "CHECK ENGINE" LIGHT APPEARED. TOOK IT INTO DEALERSHIP AND THEY SAID CODE WAS P0442 EVAP SMALL LEAK. THEY FOUND PURGE TUBE NOT SEATED FULLY. PRIOR TO DRIVING IT INTO DEALERSHIP WE SMELT GAS FUMES IN THE INTERIOR CABIN. 23 DAYS LATER "CHECK ENGINE" LIGHT APPEARED AT 1426 MILES. HEARD LOUD POP COMING FROM REAR OF CAR. AGAIN GAS FUMES CAN BE SMELT IN THE INTERIOR CABIN. DEALERSHIP SAID CODE P0442 AGAIN BUT IT WAS FROM THE EVAP CANISTER "O" RING FAILURE. THIS EMISSION SYSTEM SEEMS FAULTY AS IT IS A SEALED UNIT BUT SMELLING GAS FUMES IN THE INTERIOR IS NOT SAFE AT ALL.
IN MY VEHICLE OWNER'S MANUAL (PART NO. 84134729 B), THERE IS AN ERROR ON PAGE 352 WHICH MISIDENTIFIES THE POSITIVE AND NEGATIVE TERMINALS OF A BATTERY USED FOR JUMP STARTING. UNDER THE SUBTITLE, JUMP STARTING - NORTH AMERICA, THE TERMINALS NOTED AS (3) AND (4) SHOULD BE (4) AND (3).
WHILE DRIVING AT FREEWAY SPEEDS, THERE WAS A LOUD POP SOUND AND THEN THE ENGINE WENT INTO REDUCED POWER MODE & THE CHECK ENGINE LIGHT CAME ON. DEALER STATES THAT IT IS THE CHARGE COOLER AIR TUBE THAT BECOMES DETACHED FROM THROTTLE BODY. MULTIPLE SERVICE WRITERS HAVE STATED THERE IS NO OFFICIAL FIX FROM GM. TWO DEALERS HAVE CLAIMED TO "FIX" MY ISSUE, BUT IT WENT INTO THE SHOP AGAIN TODAY FOR THE FOURTH TIME FOR THE SAME ISSUE. FIRST OCCURRENCE WAS AT 149 MILES. NEXT THREE WERE BETWEEN 7500-8200 MILES. THE CAR HAS BEEN AT THE DEALERSHIPS THREE TIMES THE LAST 6 DAYS.
BOUGHT THE CAR WITH 3 MILES ON IT. HAS LESS THAN 80 MILES ON IT NOW. IT'S IN THE SHOP PARTS ARE BACKORDERED TO FIX A TURBO HOSE CONNECTOR PROBLEM. WE HAVE OWNED THIS CAR LESS THAN 24 HOURS BEFORE RETURNING TO THE DEALER FOR REPAIRS. THE CAR WAS GOING ROUGHLY 35MPH. WHEN CHECK ENGINE LIGHT APPEARED AND POWER ALERT CAME ON ONSTAR ALSO SENT AN ALERT THAT THE CAR HAD THE CHECK ENGINE LIGHT AND ADVISED TO TAKE TO THE DEALER WITHIN 24 HOURS.
CAMERAS DO NOT WORK PART OF TIME. BACKUP CAMERA SHOWS BLUE SCREEN WHEN NOT WORKING AND SAYS SERVICE REAR VISION SYSTEM. FORWARD CAMERAS ONLY SHOW BLUE SCREEN. BY TIME VEHICLE IS AT DEALER CAMERAS ARE WORKING AND NOTHING SHOWS A PROBLEM. NOTHING SPECIFIC MAKES THE PROBLEM HAPPEN AND NOTHING SPECIFIC MAKES IT GO AWAY. THE PROBLEM IS RANDOM, BUT SIGNIFICANTLY REDUCES SITUATIONAL AWARENESS.
TL* THE CONTACT OWNS A 2019 CHEVROLET EQUINOX. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND RESTARTED AFTER FORTY MINUTES. AFTERWARDS, THE SPEED WOULD NOT EXCEED 5 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHEVROLET OF HOMEWOOD (18033 HALSTED ST, HOMEWOOD, IL 60430, (708) 251-4692) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN WIRE WAS BURNED OUT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,938.
ON JUNE 28 WE WERE TRAVELING FROM NORTHERN CALIFORNIA TO SOUTHERN CALIF. WHEN GOING UP A STEEP INCLINE, I HEARD A POPPING SOUND COMING FROM THE ENGINE. IMMEDIATELY, LOST POWER, CHECK ENGINE LIGHT CAME ON, WITH A MESSAGE "REDUCED POWER". AT THE TIME, CAR WAS VIRTUALLY BRAND NEW, WITH ONLY 1335 MILES WE WERE IN A FAIRLY REMOTE AREA, SO I PULLED OFF THE INTERSTATE, AND CALLED FOR A TOW TO NEAREST CHEVROLET DEALER (37 MILES AWAY). DEALER WAS ALREADY CLOSED, IT WAS 9 PM. LEFT CAR OVERNIGHT AT DEALER, AND CONTACTED THEM NEXT DAY. DEALER SERVICE DEPT. STATED IT WAS A "THROTTLE BODY PIPE THAT POPPED OFF, AND IT WOULD TAKE A FEW DAYS FOE FIX, AND REPLACEMENT PART. WE WERE 400 MILES AWAY FROM HOME, DEALER DID ARRANGE FOR RENTAL CAR TO GO BACK HOME WITH. REPAIR TOOK NEARLY 2 WEEKS. WHEN NOTIFIED THAT CAR WAS READY, I DROVE BACK DOWN TO VALENCIA, CALIF. FROM SACRAMENTO AREA TO BRING CAR HOME. I WENT 2 BLOCKS, AND CHECK ENGINE LIGHT IMMEDIATELY APPEARED, RETURNED TO DEALER, AND THE INSTALLED SOME SORT OF CLAMP, AS A FIX, AND WAS TOLD ALL IS NOW OK. I PROCEEDED HOME, GOING UP THE SAME INCLINE 35 MILES LATER, AND SAME PROBLEM OCCURS, LOST POWER, CHECK ENGINE LIGHT,WITH REDUCED POWER MESSAGE. WAS TOWED BACK TO SAME DEALER AGAIN. SERVICE MANAGER EXPLAINED THIS WAS A COMMON PROBLEM IN EQUINOX MODEL, THAT GM HAS NO GOOD ANSWER FOR. AGAIN, DIAGNOSIS WAS "INTAKE PIPE POPPING OFF THROTTLE BODY". AGAIN, IT TOOK 2 WEEKS TO REPLACE INTAKE PIPE AND THROTTLE BODY. AFTER REPAIRS, I'M STILL NOTICING THAT ACCELERATION IS SOMEWHAT CHOPPY , AND NOT SMOOTH. I STILL AM NOT HAPPY, AND INTEND TO HAVE MY LOCAL DEALER, ADDRESS THIS PROBLEM, THAT I'M STARTING TO SEE, IS A WIDESPREAD GM CHEVROLET PROBLEM.
I HAVE A 2019 EQUINOX THAT I BOUGHT WITH ONLY 29 MILES WHEN PURCHASED 5/22/19. WITHIN THE SECOND WEEK OF DRIVING THE VEHICLE ON THE FREEWAY I HEARD A POPPING NOISE AND I THEN THE A MESSAGE CAME A CROSS THE SCREEN SAYING LISING POWER FROM THE ENGINE! I WAS SO SCARED ON THE FREEWAY ! I HAVE A NEW CAR, WHAT COULD BE THE PROBLEM! THE CAR REDUCED SPEED! I TOOK IT TO GEORGE MATICK CHEVROLET . MY CAR WAS IN THE SHOP FOR 2 DAYS AND THEY DISCOVERED IT WAS THE AIR TUBE HAD CAME OFF! MY CAR WAS RETURNED BACK TO ME AFTER SERVICE. 2 WEEKS LATER WHILE DRIVING TO INDIANAPOLIS THE TUBE POPPED 9FF AGAIN! I CALLED ON STAR THEY NAVIGATED ME TO THE NEAREST DEALERSHIP. THE DEALER CONNECTED THE TUBE BACK AND TOLD ME IT WAS OKAY TO DRIVE , AND SHOWED ME HOW TO RECONNECT THE TUBE IF IT CAME OFF AGAIN! THIS WAS SO SCARY TO BE ON THE HIGHWAY WITH A NEW CAR AND THINGS LIKE THIS IS HAPPENING! I NO LONGER WANTS THIS VEHICLE! I GET BACK TO MICHIGAN TAKES IT TO THE DEALERSHIP NOW THEY HAVE TO ORDER THE PART IT WILL TAKE A COUPLE OF DAYS TO GET THE PART IN. OK THE CAR IS FIXED AGAIN! 3 WEEKS LATER THE SAME PROBLEM AFTER A NEW TUBE WAS PLACED ON THE CAR 6/ 26 /19, THE CAR IS BACK AT THE DEALERSHIP SAME PROBLEM PLUS NOW THEY HAVE TO CHANGE THE THROTTLE! I FEEL LIKE I BOUGHT A NIGHTMARE!😡😭
HOSE CLIP THAT GOES TO TURBOCHARGER HAS POPPED OFF TWICE NOW. I CURRENTLY HAVE 3400 MILES ON IT. I BOUGHT BRAND NEW IN APRIL 2019. THE FIRST TIME IT HAPPENED WAS WHEN I WAS ON STREET TRAFFIC AND I ACCELERATED AND HEARD A LOUD CLUNK NOISE. AT FIRST, I THOUGHT I GOT REAR-ENDED. THEY HAD MY CAR AT THE DEALER FOR THREE WEEKS DUE TO THE PART BEING BACK ORDERED. GOT BACK AND WITHIN THE FIRST 100 MILES OF DRIVING, THE SAME PROBLEM HAPPENED AGAIN, BUT THIS TIME I WAS ON THE FREEWAY, WHICH COULD HAVE ENDED BADLY. I WAS ALSO TOLD AT THE DEALER THAT THIS IS A COMMON PROBLEM. THE PROBLEM IS THOUGH, THAT A SERIOUS ACCIDENT CAN OCCUR OVER A $25 DOLLAR CLIP THAT IS OBVIOUSLY AN ENGINEERING FLAW.
PURCHASED CAR ON 06/27/2019. ON 6/22/2019 WHILE DRIVING I HEARD A POP IN THE ENGINE COMPARTMENT. THE VEHICLE HAD 400 MILES. I LOST POWER WHILE DRIVING. I TOOK TO A CHEVROLET DEALERSHIP. DIAGNOSIS WAS A CLIP ON THE FUEL INJECTOR HAD BROKEN. NEW FUEL INJECTOR LINE HAD TO BE REPLACED.
SAME ISSUE AS MOST OF THE OTHER COMPLAINTS. WHILE DRIVING ON THE HIGHWAY ABOUT 60 MPH WE HEARD A LOUD POP. WE THOUGHT WE HIT SOMETHING IN THE MIDDLE OF THE ROAD. THE CHECK ENGINE LIGHT CAME ON AND THE WARNING THAT WE WERE LOSING POWER. WE DIDN'T SEE ANYTHING LEAKING AND THE MANUAL SAID IT WAS OKAY TO DRIVE WITH THE WARNING LIGHT. SINCE IT WAS LATE AT NIGHT THERE WERE NO OPEN CHEVY DEALERS WE NURSED IT HOME. THE NEXT MORNING WE TOOK IT TO THE DEALER WE BOUGHT THE CAR FROM AND THEY KNEW WHAT IT WAS RIGHT AWAY BECAUSE THEY HAD SOMEONE COME IN THE DAY BEFORE WITH THE SAME ISSUE, THE CLIP THAT CONNECTS A HOSE TO THE THROTTLE BODY POPPED OFF. THEY PUT THE HOSE BACK ON AND BUT KEPT THE VEHICLE SO THEY COULD PUT A NEW CLIP ON IT. IT'S BEEN TWO WEEKS AND WE ARE STILL WAITING FOR THE PART TO COME IN. THE CAR IS BRAND NEW, IT HAS 2000 MILES ON IT.
TURBO HOSE THAT CONNECTS TO THE THROTTLE BOTTLE POPS OFF UNDER ACCELERATION, AND ENGINE LOSES POWER. THIS IS AN EXTREME SAFETY ISSUE. IT HAPPENED TWO TIMES ON OUR TRIP HOME FROM PURCHASING THE CAR BRAND NEW.
I WAS RETURNING HOME FROM A TRIP IN THE MOUNTAINS AND HEARD A POPPING SOUND FROM UNDERNEATH THE VEHICLE AND THE VEHICLE SUDDENLY ACCELERATION. LUCKILY I WAS NEAR AN EXIT OFF OF THE TOLLWAY WITHIN 3 MILES OF A CHEVY DEALERSHIP. THIS COULD'VE BEEN A REALLY DANGEROUS SITUATION WHERE IS THE ROCKY MOUNTAINS. IF THIS HAD HAPPENED DURING A STEEP GRADED INCLINE, IT COULD'VE BEEN LIFE-THREATENING. THE VEHICLE WAS CERTAINLY WOULD NOT HAVE MADE IT UP THE MOUNTAIN AND COULD HAVE CAUSED A REAR END COLLISION RESULTING IN A DEADLY CRASH KNOCKING THE CAR OVER A GUARD RAIL. GOD FORBID IT WOULD'VE BEEN DURING THE WINTER MONTHS WITH SNOW UNLESS TRACTION. THE CAR ONLY HAD 4500 MILES ON IT. THE DEALER SAID THEY ARE AWARE OF THE PROBLEM AND THE REPAIR PART WAS ON INDEFINITE BACKOREDER WITH GM. HE CANNOT GIVE ME A DATE WHEN THE CAR WOULD BE REPAIRED.
THE TURBO COOLER TUBE POPS OFF WHEN YOU ACCELERATE. THIS CAUSES THE CHECK ENGINE LIGHT TO COME ON AND THE VEHICLE TO GO INTO ENGINE REDUCE POWER MODE. VEHICLE MAX SPEED WILL THEN BE SET TO 45 - 55 MILES AN HOUR. I WAS ABLE TO PUSH THE TUBE BACK INTO PLACE, IT RAN FINE FOR ANOTHER 100 MILES THAN POPPED OFF AGAIN. I CALLED MY DEALERSHIP AND TALKED WITH THE SERVICE PERSON AND HE NEW EXACTLY WHAT I WAS TALKING ABOUT. HE SAID THERE IS A CLAMP SERVICE KIT TO FIX. I ASKED HIM IF THERE WAS A RECALL ON THIS HE SAID NO IT DOESN'T HAPPEN VERY OFTEN BUT THEY ARE AWARE OF THE ISSUE.
THE DUCT FROM MY TURBO TO THE THROTTLE BODY EXPLODED WHILE I WAS DRIVING. VEHICLE WENT TO "REDUCED POWER MODE". SPEED WAS LIMITED TO 45 MPH. THIS ISSUE IS ACCORDING TO THE DEALER A "KNOWN PROBLEM". SOMEONE IS GOING TO GET KILLED BY THIS PROBLEM. THANK GOD I WAS ON A LOCAL ROAD NOT A FREEWAY. THE SERVICE DEPT. HAS MY CAR AND SAID THEY DIDN'T KNOW WHEN IT COULD BE FIXED! I BOUGHT THIS LEMON 2 WEEKS AGO AND IT ONLY HAS 340 MILES ON IT. IT IS SITTING AT THE DEALERSHIP -- I DON'T HAVE MY NEW CAR. DANGEROUS SITUATION! ALSO IT HAS AN IDIOTIC AUTO STOP FEATURE THAT STOPS THE ENGINE AT EVERY STOP SIGN. THIS CANNOT BE TURNED OFF. WHEN YOU REMOVE YOUR FOOT FROM THE BRAKE THE ENGINE STARTS AND THE CAR JUMPS FORWARD. ANOTHER HORRIBLE SITUATION.
TRAVELING SOUTH ON 81 IN THE FAR RIGHT LANE, A TRIPLE LANE HIGHWAY. WITH HEAVY MORNING WORK TRAFFIC GOING 70 MPH WITH AN 18-WHEELER PUSHING OUR VEHICLE & A CAR PASSING US ON THE LEFT, OUR 2019 EQUINOX DROPPED TO 40 MPH AND A POWER REDUCTION MESSAGE APPEARED ON THE DASH. THE CHECK ENGINE LIGHT CAME ON AT THE SAME TIME THE SPEED DROPPED DOWN 30 MPH. IT WAS BY THE GRACE OF GOD THAT THE 18-WHEELER MISSED OUR VEHICLE AND WE WERE ABLE TO PULL TO THE SIDE OF THE ROAD. MY HUSBAND PUT THE ENGINE IN PARK AND REVVED THE ENGINE CHECKING TO SEE IF THE VEHICLE WOULD TAKE FUEL. THE POWER REDUCTION LIGHT CLEARED OFF THE SCREEN, BUT THE CHECK ENGINE LIGHT STAYED ON. WE SLOWLY TRAVELED TO A GAS/COMFORT AREA (IN WOODSTOCK, VA) AND READ OUR VEHICLE HANDBOOK FOR POSSIBLE REASONS OF POWER REDUCTION---THERE WERE QUITE A FEW, BUT NONE THAT WE COULD RELATE TO. WE STAYED OVER NIGHT AT A MOTEL AND MONDAY (6/3/19) TOOK OUR VEHICLE TO THE LOCAL CHEVROLET DEALERSHIP. AFTER BEING TOLD THEY COULDN'T WORK ON OUR VEHICLE UNTIL THURSDAY, WE HAD TO CONTINUE OUR TRIP IN A RENTAL UNIT. WE WERE CONTACTED BY THE DEALERSHIP ON THURSDAY (6/6/19) THAT OUR VEHICLE WAS READY FOR PICKUP. THE UNIT THREW NO CODES, BUT THE CHECK ENGINE LIGHT DID GO OUT AFTER THEIR DIAGNOSTIC CHECK. WE ARRANGED TO PICK UP OUR VEHICLE FRIDAY MORNING AND DROVE IT HOME WITH MUCH TREPIDATION. THE UNIT WAS TAKEN TO OUR LOCAL CHEVROLET DEALERSHIP, WHERE IT WAS PURCHASED AND THEY HAVE BEEN DRIVING IT TO MAKE THE SAME MECHANICAL DEFECT OCCUR; BUT TO NO AVAIL. TO FACE DEATH ONCE AND SURVIVE, DOES NOT MAKE ONE COMFORTABLE TO DRIVE THE SAME VEHICLE. HAD WE DIED AFTER BEING HIT BY THE 18-WHEELER, THE FAULT WOULD HAVE GONE TO DRIVER'S ERROR AS ONE READS IN MANY ACCIDENTS IN THE NEWS.
WHILE ON VACATION TRAVELING ON 81S IN VA & DOING 70 MPH ON THE 3-LANE HWY., WITHOUT A WARNING A POWER REDUCTION MESSAGE APPEARED ON THE DASH; THEN THE CHECK ENGINE LIGHT CAME ON. OUR VEHICLE WENT FROM 70 MPH (POSTED SPEED) TO 40 MPH. IN A MATTER OF SECONDS. WE HAD A TRACTOR TRAILER PUSHING US & A CAR PASSING US ON THE LEFT. HAD IT NOT BEEN FOR THE FAST REACTIONS OF MY HUSBAND AND HELP FROM THE MAN ABOVE, WE WOULD NOW BE 6' UNDER. AFTER SHAKING & GAINING OUR WITS, WE CONSULTED THE VEHICLE HANDBOOK TO CHECK ON A POSSIBLE REASON FOR THE POWER REDUCTION & HOW TO PROCEED. THIS ACCIDENT WOULD HAVE BEEN LOGGED AS DRIVER ERROR, WHEN ACTUALLY IT WAS VEHICLE MALFUNCTION. WE LEFT THE VEHICLE IN VA AT A CHEV DEALERSHIP ON MONDAY & THEY ADVISE IT WOULD BE 4 DAYS UNTIL THEY COULD WORK ON THE UNIT. WE AGREED TO PICK IT UP FRIDAY ON OUR RETURN TRIP TO PA. THE DEALERSHIP CALLED THURS. MORNING TO ADVISE IT WAS READY. WE HAD TO REQUEST PAPERWORK SHOWING THAT IT WAS WORKED ON & THAT THEY FOUND NO ISSUES WITH IT, BUT THAT THE CHECK ENGINE LIGHT WENT OUT. UPON ARRIVING HOME, WE TOOK THE UNIT TO OUR LOCAL DEALERSHIP AND WHILE THE UNIT DID NOT REGISTER A CODE IN THE COMPUTER A MECHANIC DID FIND---5242 VEHICLE HAS A U0100 LOST COMMUNICATION WITH THE ECU--CHECKED COMMUNICATION WITH THE PCM, TCM & BCM---NO POOR CONNECTIONS FOUND AT THIS TIME. THE DEALERSHIP DROVE THE VEHICLE FOR TWO WEEKS, BUT COULD NOT DUPLICATE THE ISSUE. IT IS WITH MUCH TREPIDATION THAT WE MUST NOW DRIVE THIS VEHICLE FOR 3 YRS. UNTIL OUR LEASE IS UP AND WILL NOT BE ABLE TO ALLOW PASSENGERS IN IT FOR FEAR OF THIS HAPPENING AGAIN AND TAKING THEIR LIVES TOO. WE HAVE READ FIVE REASONS FOR THE 2019 EQUINOX TO EXPERIENCE A POWER REDUCTION, BUT NONE OF THEM FIT WHAT WE EXPERIENCED. WE WOULD LIKE TO SUGGEST FURTHER TESTING & INVESTIGATION INTO THIS MATTER. OUR UNIT HAD 4,785 MILES ON IT WHEN THIS INCIDENT HAPPENED.
SAME AS OTHERS CHARGE INTAKE TUBE ISSUE. THEY TRIED TO REPAIR IT WITH CLIPS AND THAT DID NOT WORK. MY CAR HAS BEEN AT THE DEALER SINCE 6/1/19 WITH NO ETA ON REPAIR AS THE PART IS ON BACK ORDER. THIS HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY
SAME AS OTHERS THE TURNBO INTAKE TUBE CAME OFF. THEY TRIED TO REPAIR IT WITH THE CLIP KIT AND THAT DID NOT WORK. MY CAR AS BEEN AT THE DEALER SINCE 6/1 WAITING FOR A CHARGE INTAKE TUBE. NO ETA ON STATUS AS ITS BACK ORDERED.
BOUGHT EQUINOX WITH 9 MILES O IT ON MONDAY 05/27/2019 AND ON FRIDAY 5/31/2019 ON THE WAY HOME FROM GOING TO DINNER, WITH ONLY 213 MILES ON THE VEHICLE, THE CHECK ENGINE LIGHT CAME ON AND THE ENGINE POWER IS REDUCED WARNING LIGHT CAME ON. LOOKED UP THE ERROR CODE ON LINE, BECAUSE THE OWNER'S MANUAL IS NOT THAT EASY. CODE DISPLAYED COULD SHUT ENGINE OFF AT ANY TIME TO PREVENT FURTHER DAMAGE. THANK GOD WE WERE A 2 MILES FROM HOME.
THE TUBE CONNECTING THE EXHAUST TO THE TURBO HAS BECOME DISCONNECTED NOT ONCE, NOT TWICE, BUT THREE SEPARATE TIMES WHILE DRIVING. THE SECOND TIME FIXED WAS WITH A NEWLY DESIGNED GM PART SPECIFICALLY TO ELIMINATE THE ISSUE. WHICH CLEARLY DID NOT OCCUR. OWNED THE VEHICLE A TOTAL OF THREE MONTHS WITH 2260 MILES ALL DRIVEN BY MYSELF AND THE VEHICLE HAS SPENT A MONTH AND MORE AT THE DEALERSHIP FOR REPAIRS.
THE INFOTAINMENT IN THE VEHICLE DOES NOT WORK PROPERLY. IT IS HIT OR MISS. EITHER IT WILL WORK AND I WILL NOT SEE ANY ISSUES OR IT WONT WORK. THE SOUND WILL NOT WORK WHICH THEN DOES NOT ALLOW FOR THE TURN SIGNAL NOISE TO WORK. THE AC FAN IS NOT SHOWING ON WHEN IT IS. THE SOFTWARE ON THIS DEVICE IS VERY GLITCHY.
THIS 2019 EQUINOX IS 1.6L DIESEL ENGINE. I BOUGHT IT BRAND NEW. I HAVE BEEN TO THE SERVICE 5 TIMES WITH A PROBLEM MESSAGE "ENGINE POWER IS REDUCED". WHEN THIS HAPPENS, THE VEHICLE CANNOT RUN OVER 15MPH. EVERY TIME THIS HAPPENS, I AM ON A FREEWAY AND ALL OF A SUDDEN THE VEHICLE SLOWS DOWN AND I CANNOT GET IT TO RUN OVER 15MPH. VERY DANGEROUS AND BIG SAFETY ISSUE BECAUSE IN MOST CASE THIS HAPPENED, I SEMI TRUCK IS BEHIND ME RUNNING AT FREEWAY SPEED LIMIT, HONKING AT ME TO GET OUT OF THE WAY AND I AM NERVOUSLY TRYING TO FIND AN EMERGENCY LANE TO STOP. WHEN I AM ON THE FAST LANE, IT IS DIFFICULT TO FIND AN EMERGENCY QUICKLY. NOW THAT I READ THIS ACCIDENT STORY, HTTPS://WWW.MSN.COM/EN-US/NEWS/CRIME/YOUNG-FATHER-KILLED-IN-SUSPECTED-DUII-CRASH-ON-HIGHWAY-26-IN-BORING/AR-BB1DFXOU?OCID=HPLOCALNEWS , I AM VERY SCARED TO DRIVE MY EQUINOX. TODAY IS JANUARY 31, 2021. MY EQUINOX IS AT RON TONKIN CHEVROLET SERVICE DEPARTMENT FOR THE SAME PROBLEM "ENGINE POWER IS REDUCED" "CLEANING EXSHAUST FILTER, CONTINUE DRIVING". HOW CAN I CONTINUE DRIVING WHEN IT IS NOT SAFE AS IT WON'T RUN OVER 15MPH. THE FIRST TIME THIS HAPPENED, THEY TOLD ME THE DEISEL ENGINE HAS TO GO TO A REGENERATION PROCESS. THEY SAID THEY HAD TO MANUALLY DO IT. THEN IT HAPPENED AGAIN, THIS TIME THEY SAID THERE IS A PROGRAMMING ISSUE UPDATE. IT HAPPENED AGAIN TWICE, THIS TIME THE ENGINE LIGHT COMES ON. THEY REPLACED AN SOP PART. IT HAPPENED AGAIN. THIS IS THE SAME ISSUE WHY IT'S AT THE DEALERSHIP DEPARTMENT TODAY. THIS A BIG SAFETY ISSUE. PLEASE HELP! NOTE: I AM GATHERING THE SERVICE RECORDS. THE DATE IT FIRST HAPPENED MAY NOT BE ACCURATE. I WILL PROVIDED COPIES LATER.
Data synced from NHTSA on May 4, 2026