2007 Chevrolet HHR Complaint Log

WHILE DRIVING ON THE HWY, THE STEERING BECAME "STIFF"; A CHIME SOUNDED AND THE READ-OUT SAID "POWER STEERING". THE STEERING RESPONDED AS THOUGH THE CAR HAD BEEN PUT IN NEUTRAL AND TURNED. I DRIVE 100 MILES A DAY GOING TO AND FROM WORK. THIS MAY HAPPEN ONCE OR IT MAY HAPPEN SEVERAL TIMES A DAY. IT HAS HAPPENED IN THE MIDDLE OF A TURN AND A COLLISION WAS NARROWLY AVOIDED. THIS CAR BELONGS TO MY MOTHER, WHO IS 75 YEARS OLD. I'VE BEEN DRIVING HER SO SHE DOESN'T HAVE TO DEAL WITH THE PROBLEM. SHE DOESN'T HAVE THE UPPER ARM STRENGTH TO MAN-HANDLE THE STEERING, ESPECIALLY WHEN IT HAPPENS SUDDENLY AND UNEXPECTEDLY. I'VE FOUND THE RECALL ON THE 2009-2010 HHR'S (LETTER 14115) AND IT MENTIONS A "... SPECIAL COVERAGE (GM BULLETIN NUMBER 14119) THAT WILL BE IMPLEMENTED FOR MY 2006-2008 AND EARLY PRODUCTION OF 2009 CHEVROLET HHR...". I CANNOT FIND DETAILS ON THIS BULLETIN ANYWHERE. MY FATHER HAS ORDERED THE PART FOR THE CAR. WILL BULLETIN 14119 COVER REIMBURSEMENT IF HE HAS TO PAY FOR THE REPAIR OUT-OF-POCKET? *TR

ON 07/14/2014 WE LOST POWER STEERING ASSIST WHILE ROUNDING A CURVE. THE FOLLOWING MORNING VEHICLE WAS TAKEN TO LOCAL CHEVROLET DEALERSHIP WHERE DIAGNOSTIC SCAN REVEALED POWER STEERING MOTOR HAD FAILED & REQUIRED REPLACEMENT. UPON COMPLETION OF REPAIRS, WE REQUESTED A GOODWILL POLICY SETTLEMENT FOR THE $322.46 COST OF REPAIRS BASED ON A 03/2014 GM NEWSLETTER ARTICLE ACKNOWLEDGING FAILURE AND SUBSEQUENT RECALLS ON "SOME 2006-2010 HHRS". THE REQUEST WAS IMMEDIATELY AND UNILATERALLY DENIED BY THE CHEVROLET DISTRICT SERVICE MANAGER WITHOUT REASON. WE THEN WROTE TO [XXX]. , VP OF GM GLOBAL VEHICLE SAFETY, IN SEPTEMBER REQUESTING CLAIM BE RECONSIDERED & REIMBURSEMENT GRANTED. WE WERE CONTACTED SHORTLY THEREAFTER BY A GENTLEMAN FROM [XXX]. OFFICE STATING REIMBURSEMENT WOULD ONCE AGAIN BE DENIED BUT THAT RECALL MAY BE EXPANDED IN "A COUPLE OF MONTHS" TO INCLUDE OUR VEHICLE & THAT WE WOULD THEN QUALIFY FOR REIMBURSEMENT OF REPAIRS. WE FEEL A REASONABLE AMOUNT OF TIME HAS PASSED TO JUSTIFY FILING THIS COMPLAINT WITH NHTSA. SUBSTANTIATING DOCUMENTATION AVAILABLE UPON REQUEST. REFER ORIGINAL GM CASE FILE #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I OWN A CHEVY HHR 2007, THE POWER STEERING LIGHT HAS BEEN ON EVERYTIME I USED THE CAR SINCE APRIL 2014. BECAUSE OF NOT BEING ABLE TO MAKE TURNS, I ALMOST CAUSED A CAR ACCIDENT IN HIGHWAY A MONTH AGO. SO, I JUST GOT OFF THE PHONE TALKING TO CHEVY CUSTOMER SERVICE, I WAS TOLD MY CHEVY HHR 2007 ISN'T QUALIFIED FOR LIFETIME WARRANTY OF POWER STEERING MOTOR REPLACEMENT, WHICH IS CONFLICTED WITH THE NEWS GM RELEASED ON MARCH 31ST, 2014. THE NEWS CAN BE FOUND AT HTTP://MEDIA.GM.COM/MEDIA/US/EN/GM/NEWS.DETAIL.HTML/CONTENT/PAGES/NEWS/US/EN/2014/MAR/0331-POWER-STEERING.HTML IT STATES ON THE NEWS THAT "IN ADDITION, 309,160 NON-TURBOCHARGED CHEVROLET HHRS FROM THE 2006-2008 MODEL YEARS (AND SEVERAL HUNDRED 2009 MODELS) AND 96,324 SATURN IONS FROM THE 2003 MODEL YEAR THAT ARE NOT SUBJECT TO THESE RECALLS WILL BE GIVEN LIFETIME WARRANTIES FOR REPLACEMENT OF THE ELECTRONIC POWER STEERING MOTOR." FROM WHAT THEY SAID, MY CAR SHOULD BE INCLUDED. BUT I WAS TOLD BY THE AGENT THAT THE POLICY HASN'T BEEN ADDED TO THE SYSTEM YET, AND THEY HAVE NO IDEA WHEN WILL HAPPEN. WHICH MEANS, I, A CHEVY CONSUMER HAVE TO COVER THE COST OF REPLACEMENT OF POWER STEERING MOTOR. BECAUSE OF THE OLD POLICY, AND THERE IS NO GUARANTEE THAT MY CAR WILL BE INCLUDED IN THE NEW LIFETIME WARRANTY. I AS A DRIVER DO NOT FEEL SAFE TO DRIVE THE CAR BECAUSE OF THE STEERING MIGHT BE OUT OF THE CONTROL AGAIN, AND I DON'T FEEL LIKE GM IS BEING RESPONSIBLE FOR SAFETY OF THE DRIVER/CHEVY CAR OWNER. *TR

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL SEIZED AND THE CONTACT HAD TO USE EXCESSIVE FORCE TO TURN THE STEERING WHEEL. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING ASSIST FAILED AND CAUSED THE CONTACT TO BECOME INVOLVED IN A CRASH. THERE WERE NO INJURIES REPORTED AND A POLICE REPORT WAS NOT FILED. THE POWER STEERING WARNING LIGHT WAS ALSO ILLUMINATED. THE CONTACT STATED THAT THE POWER STEERING ASSIST HAD FAILED SEVERAL TIMES PRIOR TO THE CRASH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE ELECTRONIC POWER STEERING FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,969.

CHEVY HHR POWER STEERING FAILS AT RANDOM TIMES AND SPEEDS. BECOMES PROGRESSIVELY WORSE WITH TIME. SEEMS TO BE HEAT SENSITIVE, DOES IT MORE ON HOT DAYS AFTER STARTING A CLOSED UP CAR. SOME TIMES HAPPENS 4 OR 5 TIMES A DAY, SOME TIMES MUCH MORE. PULL OVER, SHUT OFF ENGINE AND IT RESETS ITSELF EVERY TIME. IT CAN BE DIFFICULT TO CONTROL ON A WET CURVED EXPRESSWAY RAMP WHEN THE STEERING SUDDENLY STOPS WORKING. THE SAME POWER STEERING MOTOR WAS RECALLED IN CANADA FOR THE SAME DEFECT ACROSS THE BOARD. IT IS TIME GM REPLACED THESE MOTORS AND QUIT PLAYING AROUND. *TR

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE POWER STEERING RETURNED TO NORMAL. THE FAILURE OCCURRED FIFTEEN TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 68,700.

I WAS DRIVING ON A BACK ROAD WITH SHARP TURNS. MY CAR BINGED A SOUND, A POWER STEERING WARNING LIGHT CAME ON THE DASH. THAT INSTANT I HAD NO POWER STEERING GOING INTO A SHARP TURN. *TR

IN JUNE OF 2014 MY CARS IGNITION TURNED OFF AS A RESULT I ALMOST IMPACTED WITH ANOTHER VEHICLE. ALSO AFTER THIS MY TEMP GUAGE NO LONGER WORKED. TOOK IT TO BILL HOLT CHEVROLET WHERE THEY REPLACED MY IGNITION SWITCH AFTER I GOT IT BACK MY DRIVERS DOOR WILL NOT LOCK OR UNLOCK CONSISTENTLY NOT EVEN WITH THE KEY, MY SERVICE AIRBAG AND POWER STEERING LIGHTS KEEP COMING ON, AND NOW RADIO AND INSTRUMENT PANEL LIGHTS GO OFF. I HAVE TO STOP TURN THE CAR OFF AND RESTART THEY MIGHT COME BACK ON AND THEY MIGHT NOT. I AM RELUCTANT TO TAKE THE CAR BACK TO BILL HOLT CHEVROLET AS THEY KEPT THE CAR FOR 3 AND A HALF MONTHS TO REPAIR THE IGNITION. ALSO I CAN GET NO SATISFACTION OUT OF THEM WHEN I PICKED UP THE CAR THE LAST TIME MY TEMP GAUAGE STILL WASNT WORKING THEY SAID IT HAD NOTHING TO DO WITH THE RECALL. I AM RELUCTANT TO DRIVE FOR ANY DISTANCE AS THE POWER STEERING FAILS OFTEN. I HAVE CONTACTED GM ON SEVERAL OCCASIONS AND CAN GET NO SATISFACTION FROM THEM EITHER. ARE THEY NOT GOVERENED BY AN AGENCY THAT MAKES SURE THESE REPAIRS ARE DONE AND DONE CORRECTLY. PLEASE EMAIL ME WHO I NEED TO CONTACT TO GET THESE ISSUES RESOLVED. [XXX]@YAHOO.COM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER 14V171000 (ELECTRICAL SYSTEM) BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 124,509.

MY POWER STEERING GOES OFF, I PULL OVER AND TURN THE CAR OFF THEN THE POWER STEERING WORKS FOR A SHORT TIME. THIS HAPPENS ANYWHERE FROM 2 TO 6 TIMES A DAY.MY LOCAL DEALER SAYS MY CAR DOESN'T HAVE A RECALL ONLY THE 2009 -2010. THIS DOESN'T SEEM RIGHT TO ME. IF IT'S A DEFECT IN THE -2010 SHOULDN'T IT BE A DEFECT IN MY 2007? *TR

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO LOCK WHENEVER THE KEY WAS REMOVED FROM THE IGNITION SWITCH. THE CONTACT MENTIONED THAT THE VEHICLE HAD RECENTLY BEEN REPAIRED UNDER RECALL NHTSA CAMPAIGN ID NUMBER 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER, WHO INDICATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS AND EXPLAINED TO THE CONTACT THAT WHAT WAS PERCEIVED AS THE FAILURE WAS ACTUALLY A NEW SAFETY FEATURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 124,636.

ON SEVERAL OCCASIONS WHILE DRIVING THE VEHICLE THE ELECTRIC POWER STEERING FAILED CAUSING MY SON TO HAVE TO PULL OVER QUICKLY AS IT WAS QUITE DIFFICULT FOR HIM TO CONTROL THE CAR. DURING ONE EVENT HE ALSO DESCRIBED WHAT SEEMED TO BE LOSS OF BRAKES AS HE SAID HE HAD THE BRAKE TO THE FLOOR AND WAS NOT STOPPING; HE HAD TO USE THE EMERGENCY BRAKE; THIS OCCURRED AT THE SAME TIME AS THE POWER STEERING LOSS. HE HAS HAD SEVERAL INSTANCES WHERE HE WOULD TRY TO ACCELERATE WITHOUT AFFECT. *TR

THE FRONT DOOR HANDLE BROKE ON THE PASSENGER SIDE OF MY CAR IN 2013 WE HAD TAKEN THE CAR TO THE DEALERSHIP TO INQUIRE ABOUT THIS, SINCE THIS IS A SAFETY ISSUE NOT BEING ABLE TO GET OUT OF YOUR CAR IF SOMETHING DANGEROUS WAS TO HAPPEN. AT THAT TIME THE DEALERSHIP TOLD MY HUSBAND I THAT THERE WAS NOTHING THEY COULD DO ABOUT IT. THEN AGAIN IN 2014 THE DRIVER SIDE DOOR HAD BROKEN ALSO. SO NOW I HAVE TWO BROKEN DOORS ON MY CAR THAT YOU CAN ONLY GET OUT OF, IF SOMEONE LETS ME OUT OF THE CAR OR I ROLL THE WINDOW DOWN. I FEEL THIS IS A MAJOR SAFETY ISSUE. IF I WERE TO GET INTO A SERIOUS ACCIDENT WERE I WAS UNABLE TO ROLL MY WINDOW DOWN AND DID NOT HAVE SOMEONE RIDING IN THE BACK SEAT (SAY CAR CAUGHT ON FIRE) THEN THIS COULD LEAD TO MAJOR PROBLEMS IF NOT DEATH. ALSO WHEN MY HUSBAND HAD AN ACCIDENT NEITHER AIRBAG DEPLOYED. AND BACKSEAT PASSENGER SIDE SEATBELT WOULD NOT RELEASE AND WE HAD TO CUT MY GRANDDAUGHTER OUT OF SEATBELT. SO NOW I AM DRIVING A CAR THAT AIRBAGS DID NOT DEPLOY IN, BACK SEATBELT HAD TO BE CUT AND MY FRONT TWO DOORS YOU CANNOT GET OUT OF IF UNABLE TO ROLL WINDOW DOWN. MAJOR SAFETY ISSUES. WE HAD AROUND 98,000. MILES WHEN ISSUES STARTED WITH THE DOORS. WHICH I BELIEVE THE MILES SHOULD HAVE NOTHING TO DO WITH A SAFETY ISSUE. *TR

I HAVE NEVER HAD ANY PROBLEM WITH MY 2007 HHR UNTIL TODAY. I WAS DRIVING DOWN THE HIGHWAY WHEN OUT OF NOWHERE I HEARD 3 CHIMES AND "POWER STEERING" APPEARED ON MY DRIVER INFORMATION CENTER. THE CAR WAS HARD TO STEER. I IMMEDIATELY PULLED OVER TO THE SIDE ROAD AND TURNED MY CAR OFF. I SAT THERE FOR MAYBE 10 MINUTES BEFORE I RESTARTED THE CAR. IT STARTED NORMALLY, NO INFO CENTER LIGHT, BUT I AM AFRAID TO DRIVE THIS CAR. I DRIVE 40 MILES TO WORK, 80 MILES ROUND TRIP. I AM 56 YEARS OLD AND WORK NIGHT SHIFT. I FELT LIKE I HAD LOST CONTROL. MY HUSBAND TOLD ME THERE IS A RECALL ON MY HHR FOR A POWER STEERING PROBLEM. I RECEIVED NOTIFICATION FOR THE IGNITION SWITCH PROBLEM BUT NOT THE POWER STEERING ISSUE. FOR ANYONE AT ANYTIME BUT ESPECIALLY A WOMAN AT NIGHT, THIS IS DANGEROUS,VERY DANGEROUS....NO WARNING...IT JUST HAPPENED! *TR

WAS DRIVING APPROX 30 MPH COMING TO A STOP AND MY POWER STEERING LIGHT CAME ON AND I WAS UNABLE TO STEER. TURNED CAR OFF FOR APPROX 10 MIN AND LIGHT WENT OFF AND HAD POWER BACK. CALLED THE DEALERSHIP AND WAS TOLD THAT I NEEDED TO HAVE DIAGNOSTICS DONE WHICH WOULD RUN $54 - $119.00. HOWEVER MANUAL SAID THAT IF LIGHT GOES OFF PROBLEM DOES NOT EXIST. THE NEXT DAY 6/2/14 POWER STEERING LIGHT CAME ON 3 TIMES WITHIN 2 HOURS GOING NO FASTER THAN 40MPH AND LIGHT GOING OFF WHEN TURNING CAR OFF AND THEN DIMMED BACK ON. CAR IS ALREADY WAITING FOR 2 RECALLS TO BE FIXED; THE IGNITION SWITCH AND GLOVE COMPARTMENT. THE AIRBAG RECALL WAS JUST COMPLETED LAST MONTH. THIS IS SUCH A SAFETY ISSUE AND VERY FRUSTRATING. *TR

VEHICLE WAS EXITING PARKWAY WHEN LOSS OF BRAKING AND STEERING OCCURRED CAUSING VEHICLE TO COLLIDE WITH GUARDRAIL NEARLY HEAD ON. AIR BAGS DID NOT DEPLOY. MAJOR DAMAGE TO FRONT OF VEHICLE AS WELL AS REAR OF VEHICLE AS IT SWUNG AROUND AND STRUCK THE GUARDRAIL A SECOND TIME WITH THE REAR OF THE VEHICLE BEFORE COMING TO REST ACROSS THE ROADWAY. *TR

I PURCHASED THE CAR 5/13/14. SINCE THAT DATE THE CAR HAS BEEN "REPAIRED" 16 TIMES, BEGINNING ON 5/27/14 FOR ONGOING SUSPENSION PROBLEMS AND STEERING WHEEL/ELECTRICAL ISSUES. SUSPENSION ISSUES INCLUDED THE SWAY BAR, STABALIZER BAR AND BUSHINGS, DEFECTIVE STABLINK AND FROZED STRUT BEARING. REPLACED FRONT STRUTS. STEERING WHEEL ISSUES INCLUDED, REPLACING OF STEERING WHEEL COMPLETE DUE TO BAD WIRING, WIRING, WIRING HARNESS, SIR COIL REPLACED, SIR COIL CAUSING INTERFERANCE, REPLACED ENTIRE COLUMN, IGNITION SWITCH REPLACEMENT. THE CAR IS UNSAFE ON ANY ROAD IN MOTION. ENTIRE 14 PAGES OF SERVICE RECORDS AVAILABLE.

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN REVERSE, THE POWER STEERING LIGHT ILLUMINATED AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT MENTIONED THAT THE POWER STEERING LIGHT TURNED OFF ONCE THE VEHICLE WAS RESTARTED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THE POWER STEERING COLUMN AND POWER STEERING MOTOR WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 56,806 AND THE CURRENT MILEAGE WAS 56,859.

COULD NOT OPEN DRIVERS' SIDE DOOR. NOTHING...NO-HOW. IN ADDITION THE RADIO WOULD NOT TURN OFF AFTER KEY WAS REMOVED. TOOK TO DEALER, THEY FOUND A DEFECTIVE MODULE LOCATED INSIDE THE DRIVERS' SIDE DOOR THAT CONTROLLED ALL THIS. NOT BEING ABLE TO OPEN THE DRIVERS SIDE DOOR....HAVING TO DEPEND ON AN ELECTRONIC GIZMO....IS ABSOLUTELY A VERY DANGEROUS SITUATION. THERE SHOULD BE....A SIMPLE MECHANICAL OVER-RIDE...OR BETTER YET, WHY IS OPENING (AND CLOSING?) A DOOR ELECTRONIC AT ALL? IT WAS DEFINITELY FUN TO CONTORT MY 6'1" 250 POUND BODY OUT THE PASSENGER SIDE DOOR. $441,PLEASE......... *TR

I WAS COMING UPON AN INTERSECTION AT APPROXIMATELY 5:30 P.M. WHEN THERE WAS A CHIME THEN POWER STEERING MESSAGE APPEARED, THE STEERING BECAME VERY DIFFICULT TO TURN. I WAS ABLE TO GET INTO A PARKING LOT WHILE BEING EXTREMELY HARD TO STEER. I TURNED OFF THE CAR AND REMOVED THE KEY AS MY CAR IS ON THE RECALL LIST FOR THE IGNITION PROBLEMS THINKING THAT THE STEERING ISSUE WAS BECAUSE OF THE FAULTY IGNITION. I WAITED APPROXIMATELY 10 MINUTES AND STARTED UP THE CAR AND DROVE ABOUT 5 MILES HOME. ON WED 5/21/14 I WENT TO THE DEALERSHIP CONCERNING THE STEERING PROBLEM AND THEY TOLD ME THAT MY CAR (2007 CHEVY HHR) WAS NOT ON THE RECALL LIST TO HAVE THE STEERING PROBLEM FIXED. I TOLD THEM THAT THE OLDER CHEVY COBALT WERE ON THE POWER STEERING RECALL LIST AND IT IS MY UNDERSTANDING THAT THE HHR AND COBALT HAVE THE SAME PARTS. DEALER SAID THEY COULD CHECK IT OUT AT MY COST.. I THEN ASKED ABOUT THE IGNITION RECALL AND HE STATED THAT THE IGNITION PROBLEM HAS NOTHING TO DO WITH A POWER STEERING PROBLEM. I TOLD HIM I DISAGREED. HE SAID TO BE CAREFUL AND SAFE AND THAT THEY WILL CALL ME WHEN THE IGNITION PARTS ARRIVE TO FIX MY CAR. I WAS NOT HAPPY WITH HIS EXPLANATION AND WANT TO KNOW WHY THE OLDER HHR'S ARE NOT ON THE RECALL LIST TO FIX THE POWER STEERING PROBLEM? *TR

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING WOULD INTERMITTENTLY FAIL WITHOUT WARNING. THE VEHICLE WOULD BECOME INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE POWER STEERING ASSIST MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WERE 86,000. RK

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14E021000 (AFTERMARKET REPLACEMENT IGNITION SWITCHES). THE CONTACT RECEIVED THE RECALL REPAIR AND THE FAILURE RECURRED. THE AUTHORIZED DEALER PROVIDED A NEW KEY AND THE CONTACT ATTEMPTED TO PARK THE VEHICLE AND WAS NOT ABLE TO REMOVE THE KEY FROM THE IGNITION. THE AUTHORIZED DEALER DIAGNOSED THAT THE AUTOMATIC TRANSMISSION CONTROL SHIFTER WAS BINDING AND NEEDED TO BE REPLACED. THE CONTACT INDICATED THAT THERE WAS NO PROBLEM WITH THE IGNITION BEFORE THE RECALL AND THE CONTACT WAS INFORMED THAT THIS REPAIR WAS REQUIRED AFTER THE RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 09/05/14*LJ UPDATED 09/11/2014 *JS

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE POWER STEERING LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO LOCATE THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

STARTED CAR IN PARKING LOT AND PLACED CAR IN REVERSE. AFTER A FEW FEET, THERE WAS A WARNING CHIME AND THE DISPLAY SAID "POWER STEERING." SUBSEQUENTLY, THE CAR ONLY HAD MANUAL STEERING AND WAS VERY DIFFICULT TO STEER. I TOOK IT TO THE DEALERSHIP AND THEY CONFIRMED THAT THE MOTOR HAD FAILED. IT IS NOTED THAT INFORMATION ON THE INTERNET INDICATED THAT THE POWER STEERING MOTOR ISSUES ARE KNOWN AND THAT SOME MODELS WITH THE SAME MOTOR (COBALTS, FOR EXAMPLE) HAVE BEEN RECALLED. IT IS ALSO NOTED THAT THE MOTORS HAVE BEEN RECALLED ON THE HHR IN CANADA. IN ADDITION, IT WOULD APPEAR THAT DURING APRIL 2014, CHEVROLET ANNOUNCED A PLANNED RECALL FOR THE UNITED STATES - BUT DURING MAY 2014 THE DEALERSHIP HAD NO NOTICE OF THIS. *TR

I HAD MY MY CHILDREN UP FROM SCHOOL WHILE DRIVING I LOST ALL POWER STEERING. I HAD HEARD I CHIME RITE BEFORE AND NOTICED IT DISPLAYED POWER STEERING ON THE INSTRUMENT PANEL. I DID FIND OUT THAT BY SHUTTING THE CAR OFF AND RESTARTING IT TEMPORARILY FIXED THE PROBLEM FOR A BLOCK OR SO. THE VEHICLE IS GOING TO BE SERVICED THIS WEEK. I DON'T THINK WE SHOULD HAVE TO PAY FOR THIS PROBLEM TO BE FIXED WHEN THE 2009 AND 2010 MODELS ARE HAVING THE SAME ISSUE AND BEING RECALLED OURS SHOULD BE RECALLED ALSO. *TR

WHILE DRIVING MY 2007 CHEVY HHR, THE DRIVER INTERFACE FLASHES "POWER STEERING", THE POWER ASSIST STOPS WORKING, AND STEERING BECOMES VERY DIFFICULT. WHEN VEHICLE IS TURNED OFF AND THEN TURNED RIGHT BACK ON - PROBLEM IS RESOLVED (FOR A WHILE). I CONTACTED GM CUSTOMER ASSISTANCE AND WAS TOLD THAT THERE IS GOING TO BE A RECALL, BUT NOT SURE IF MY MODEL YEAR IS INVOLVED. ON SEVERAL OCCASION, I HAVE BEEN TRAVELING AT 60MPH, POWER ASSIST GOES OUT, AND I HAVE TO SHUT MY IGNITION OFF WHILE AT SPEED TO GET IT TO RESET. *TR

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE STEERING MOTOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 105,244. THE VIN WAS NOT AVAILABLE.

I WAS EXITING OFF OF A 55-MPH HIGHWAY, ONTO A LONG CURVED 180-DEGREE EXIT RAMP, WHEN HALF-WAY THROUGH THE TURN, THE POWER STEERING CUT OFF COMPLETELY, WITHOUT ANY PRIOR WARNING. I WAS ABLE TO COMPLETE THE TURN, USING MUCH INCREASED ARM STRENGTH. I PULLED OVER AND RE-SEATED A BUNCH OF LOOSE FUSES AND RELAYS IN THE ELECTRICAL BOX LOCATED UNDER THE HOOD. THE POWER STEERING DID NOT COME BACK ON. BUT AFTER PUSHING THE FUSES AND RELAYS FIRMLY DOWN A SECOND TIME, THE POWER STEERING CAME BACK ON, AND HAS NOT FAILED SINCE. I AM VERY CONCERNED THAT HAD MY ELDERLY MOTHER OR MY YOUNG DAUGHTER BEEN DRIVING THIS CAR WHEN THE FAILURE OCCURRED, THAT AN ACCIDENT DUE TO LOSS OF CONTROL MIGHT HAVE BEEN A DISTINCT POSSIBILITY. *TR

2007 CHEVROLET HHR. CONSUMER WRITES IN REGARDS TO A DEFECTIVE PART INSTALLED IN VEHICLE. *SMD THE CONSUMER WAS UPSET OVER THE RECENT RECALL, AND COVER-UP BY GM.

2007 CHEVROLET HHR. CONSUMER WRITES IN REGARDS TO VEHICLE IGNITION DEFECT. *SMD THE CONSUMER WAS APPALLED TO RECENTLY LEARN, THAT THE IGNITION DEFECT WAS KNOWN FOR YEARS. HE STATED HE WAS NOT WARNED OR ENCOURAGED TO TAKE CORRECTIVE ACTION TO LESSEN THE IMPACT OF THE DEFECT.*JB

2007 CHEVROLET HHR. CONSUMER WRITES IN REGARDS TO VEHICLE RECALL INFORMATION. *SMD

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING 70 MPH, THE POWER STEERING WARNING LAMP ILLUMINATED AND THE STEERING WHEEL BECAME VERY HARD TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER AND THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING MOTOR AND STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,000. THE CURRENT MILEAGE WAS 15,000.

I WAS TURNING MY CAR AROUND, AND AS I SHIFTED FROM REVERSE TO 1ST GEAR, THE POWER STEERING WENT OUT. THAT WAS ODD. TURNED CAR OFF AND BACK ON, POWER STEERING RETURNED. SINCE THEN THE POWER STEERING HAS CONTINUED TO GO OUT. AT THIS POINT, POWER STEERING GOES OUT EVERY SINGLE TIME I DRIVE MY CAR. MILEAGE AND SPEED DO NOT MATTER. HOW CAN THIS NOT BE A RECALL? I CANNOT AFFORD TO GET IT FIXED OR TO GET A NEW CAR. WHAT DO I DO? WILL THIS GET WORSE? ARE OTHER THINGS GOING TO GO WRONG NOW? I HAVE TO GO TO WORK AND I HAVE TO TAKE MY SON TO DAY CARE. HOW SAFE IS IT TO DRIVE THIS CAR? *JS

THE ELECTRIC POWER STEERING FAILED WHILE DRIVING AT 35 MPH AND IT BECAME HARD TO STEER AND TO TURN. IT WAS EXTREMELY DIFFICULT TO DRIVE IN ANY CONDITION. THIS IS A SERIOUS SAFETY ISSUE THAT REQUIRES A RECALL AS IT MAY RESULT IN BODILY INJURY. *JS

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14E021000 (ELECTRICAL SYSTEM), 14V171000 (ELECTRICAL SYSTEM), AND 14V047000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THIS IS IN REGARD TO RECALL # 14V-047. ABOUT 3 MONTHS AFTER I BOUGHT THIS CAR, I LOST BATTERY POWER. OVER THE NEXT 6 MONTHE OR SO I LOST THE BATTERY 3 MORE TIMES THE LAST TIME AT A GAS STATION. I GOT A START FROM AAA EMERGENCY SERV- ICE WHO CHECKED TH E ATTERY AND SAID IT WOLD NOT CHARGE. SO, I HAD TO BUY A NEW BATTERY, SINCE IT IS NOT A STANDARD BATTERY I HAD TO LOOK FOR A BATTERY IN SEVERAL LOCAL CITIES, IT WAS AFTER HOURS. THE FOLLOWING WEEK MY POWER STEERING DIED. A LOCAL MECHANIC REPAIRED IT , A RELAY OR FUSE PROBLEM THIS HAPPENED A SECOND TIME AND NOW I REALLY GOT WORRIED. I GOT THE RECALL NOTICE FROM CHEVROLET DETROIT AND CALLED PRINCETON, NJ. CHEVROLET. I WAS TOLD A APART HAD TO BE ORDERED AND WOULD TAKE A FEW WEEKS. TWO WEEKS LATER, I CALLED PINCETON CHEVROLET , NO PART ,YET. FINALLY, TODAY I CALLED THEM A THIRD TIME AND SPOKE TO JACK THEIR WARRANTY MGR. NO PART YET. THEN I CALLED CHEV DETROIT AND SPOKE TO"TISA ?". SHE MOLLIFIED ME BY TELLING ME I COULD GET A LONER UNTIL MY CAR WAS REPAIRED. I TRIED TO CALL PRINCETON CHEV AGAIN BUT THE LINE WAS BUSY FOR OVER AN HOUR.I FEEL LIKE I AM GETTING THE OLD RUN AROUND.THEY EXPECT ME TO GIVE UP..I WON'T AND I'LL MAKE PHONE CALLS UNTILL I GET SATISFACTION.. *TR

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, A CHIME SOUNDED INSIDE OF THE VEHICLE AND THERE WAS A LOSS OF POWER STEERING WITH WARNING. THE STEERING WHEEL WAS DIFFICULT TO TURN EVEN WITH FORCE BEING APPLIED. WHENEVER THE ENGINE WAS SHUT OFF THE STEERING RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED BECAUSE THE REQUIRED PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 81,546.

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, AN UNKNOWN WARNING INDICATOR ILLUMINATED WITH THE SOUND OF A CHIME AND THERE WAS AN IMMEDIATE LOSS OF POWER STEERING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.

I WOULD LIKE TO FILE A COMPLAINT ABOUT MY 2007 CHEVROLET HHR. THE POWER STEERING IS NOT WORKING ANYMORE AND THIS IS VERY UNSAFE FOR ME TO DRIVE. I UNDERSTAND THAT THERE ARE 2009 AND 2010 GM VEHICLES THAT HAVE BEEN RECALLED FOR THIS SAME REASON, BUT MY CAR HAS NOT. I FOUND THIS ON THE GM WEBSITE. HTTP://MEDIA.GM.COM/MEDIA/US/EN/GM/NEWS.DETAIL.HTML/CONTENT/PAGES/NEWS/US/EN/2014/MAR/0331-POWER-STEERING.HTML.GM RECALLS OLDER MODEL VEHICLES TO FIX POWER STEERING. *TR

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT THE POWER STEERING LIGHT ILLUMINATED WHILE SHE DROVE APPROXIMATELY 30-35 MPH. THE CONTACT HAD TO TURN THE STEERING WHEEL WITH FORCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER ADVISED THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V153000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 48,000.

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED THAT THE KEY WOULD BECOME LOOSE IN THE IGNITION. THE CONTACT HAD ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V047000 (AIR BAGS , ELECTRICAL SYSTEM) AND 14V171000 (ELECTRICAL SYSTEM) HOWEVER, THE DEALER STATED THAT THE PART WAS NOT GOING TO BECOME AVAILABLE FOR A MINIMUM OF 3-4 WEEKS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 62,000.

THE RECALL I HAVE HAD SO FAR WAS WITH THE IGNITION SWITCH AND THAT TOOK THE DEALERSHIP OVER ONE MONTH TO REPAIR. AFTER MY CAR WAS REPAIRED AND APPARENTLY REKEYED I AM LOCKED OUT OF MY CAR, THE KEY WILL NOT UNLOCK MY CAR DOOR. I CALLED THE GM ROADSIDE ASSISTANCE, WITH HOPES OF ASSISTANCE. THEY INFORM ME THEY WILL BE A $59.95 FEE TO UNLOCK MY CAR AND THEY ACCEPT ALL MAJOR CREDIT CARDS. I EXPLAINED TO THEM THIS WAS NOT MY ERROR IT AS A RESULT OF THE IGNITION RECALL THEY STOOD FIRM OF THEIR FEE AND SUGGESTED I CALL THE LOCAL AUTHORITIES. WHEN I CONTACTED GM ABOUT THE RECALL I HAD SHARED WITH THEM I WAS HAVING POWER STEERING ISSUES. WHILE I AM DRIVING MY CAR MY POWER STEERING GOES OUT AND IT BECOMES HARD TO STEER AS WELL THE IS A DISPLAY ON THE DASHBOARD "POWER STEERING". ON SEVERAL OCCASIONS ON THE STREET, FREEWAY AND WHILE TURNING INTO A PARKING SPACE. I THEN BECAME AWARE OF A RECALL ON HHR POWER STEERING, HOWEVER THEY SAY IT NOT WITH MY VEHICLE.LATER I READ AN ARTICLE STATING THAT JEFF BOYER WAS OFFERING A LIFETIME WARRANTY ON THE VEHICLES THAT HAVE NOT BEEN RECALLED.GM ALSO SAID 309,160 NON-TURBOCHARGED CHEVROLET HHRS FROM THE 2006-2008 MODEL YEARS MODEL YEAR THAT ARE NOT SUBJECT TO THESE RECALLS WILL BE GIVEN LIFETIME WARRANTIES FOR REPLACEMENT OF THE ELECTRONIC POWER STEERING MOTOR. SO THEN WHEN I CALL THE 800 NUMBER TO FIND OUT HOW I MAY HAVE THIS POWER STEERING ISSUE ADDRESSED WITH MY DISTRICT ADVISOR HE SHARES WITH ME THERE HAS BEEN NO STATEMENT MADE THAT HE IS AWARE OF I FEEL UNSAFE DRIVING IN THIS VEHICLE AND WITH THE ROUND AROUND AND NON ASSISTANCE I AM GETTING FROM GM I AM NOT SURE I EVER WILL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V047000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2007 CHEVROLET HHR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

I WAS DRIVING HOME FROM WORK AND AT A RED LIGHT I WAS TURNING RIGHT ONCE IT HAD TURNED GREEN BUT MY STEERING WHEEL HAD GOTTEN REALLY ROUGH TO TURN. IT CONTINUED TO DO THIS AT EVERY COMPLETE STOP. IT MADE IT VERY UNSAFE TO DRIVE AND TURN . I HAVE SEARCHED THE WEB AND IT HAS BEEN HAPPENING TO MANY MODELS OF THE SAME VEHICLE HOWEVER MY YEAR OF CAR IS NOT PLACED ON THE RECALL,

I WAS ON THE HWY AND WHEN I ATTEMPTED TO EXIT AT 65 MPH I COULDN'T TURN THE WHEEL BUT JUST A VERY LITTLE I WAS BARELY ABLE TO HIT THE EXIT RAMP, THE POWER STEERING CONTINUED TO BE OUT UNTIL I RESTARTED THE CAR. *TR

WAITING 6 WEEKS FOR DEALER IN JACKSONVILLE FL. TO OBTAIN THE PARTS REQUIRED TO CORRECT THE DEFECT. DEALER AND GM WILL NOT PROVIDE A DATE FOR WHEN THE DEFECT WILL BE CORRECTED. *TR