2002 Chevrolet Impala Complaint Log

THE GM IGNITION SWITCH RECALL REPAIR WAS PERFORMED TODAY, AND THE KEY STILL SWITCHES ITSELF OFF OF THE "ON" POSITION BY ITSELF. ALSO THE KEY CAN BE PULLED OUT OF THE SWITCH VERY EASILY WITH THE ENGINE RUNNING. THE ONLY THING REPAIRED WAS THE PLASTIC TOP, WHICH WAS CHANGED, SO THAT IT HAS TO BE ON ITS OWN KEY RING. *TR

TURN SIGNALS WORK INTERMITTENTLY. AND JUST IN THE MIDDLE OF THE WAY YOU SEE THAT YOUR TURN SIGNALS DO NOT WORK AND SOMETIMES THEY WORK! *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A SHORT IN THE LOW BEAM HEADLIGHTS. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS AS AN INTERIM FIX. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

TRAVELING ON A STRAIGHT RESIDENTIAL STREET AFTER CAR HAD BEEN DRIVEN ABOUT 10 MILES AND WAS AT OPERATING TEMPERATURE, I HEARD A SHORT "CHIRP" SOUND FROM THE FRONT PASSENGER SIDE OF THE CAR AT WHICH TIME THE ENGINE STOPPED RUNNING. STEERING BECAME VERY DIFFICULT AND THE BRAKE PEDAL REQUIRED SUBSTANTIAL FORCE TO STOP THE CAR. I WAS ABLE TO BRING THE CAR TO A STOP AND PUT THE CAR IN PARK. THE ENGINE RESTARTED IMMEDIATELY WITH NO PROBLEM. I WAS NOT MOVING OR TOUCHING THE KEY AT THE TIME THAT THE ENGINE TURNED OFF. I HAVE OWNED THE CAR SINCE IT WAS NEW IN NOVEMBER 2001 AND THIS IS THE FIRST TIME THAT I HAVE EXPERIENCED THIS PROBLEM. I HAVE DRIVEN THE CAR ABOUT 20 MILES SINCE THIS INCIDENT AND IT HAS NOT RECURRED AS OF YET. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE ENGINE SHUT OFF AFTER DRIVING OVER A BUMP. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

2002 CHEVROLET IMPALA. VEHICLE IS HAVING PROBLEMS WITH A FAULTY IGNITION SWITCH THAT HAS A TENDENCY TO SHUT OFF THE ENGINE IN THE EVENT OF HAVING AN ACCIDENT OR EVEN HITTING A BUMP IN THE ROAD. *TA THE CONSUMER STATED HIS DAUGHTER WAS DRIVING WHEN SHE HIT A BUMP IN THE ROAD AND THE VEHICLE STALLED. THE CONSUMER STATED GM'S FIX WAS NOT ADEQUATE. THE CONSUMER WAS FORCED TO PAY $300 TO REPLACE THE IGNITION . *JB

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), THE VEHICLE FAILED TO OPERATE. THE CONTACT MENTIONED THAT THE VEHICLE WAS WIRED TO A STARTER TO OPERATE. THE VEHICLE WAS TAKEN TO CENTURY CHEVROLET (6105 WEST 120TH AVE, BROOMFIELD, CO), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 144,598.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURE WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED AND AN INJURY WAS SUSTAINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE CONTACT BELIEVED THAT THE VEHICLE WAS UNSAFE TO DRIVE PER THE SAFETY RISK LISTED IN THE RECALL NOTICE. THE DEALER STATED THAT THEY WERE WAITING FOR THE DOCUMENTATION ON HOW TO REMEDY THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT WAS IN DISAGREEMENT WITH THE REMEDY LISTED IN THE RECALL NOTICE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS DRIVING WITH MY SON AND THE CAR JUST CUT OFF IN THE MIDDLE OF THE STREET. THANK GOD WE DIDN'T GET HIT. THE CAR CUT BACK ON BUT THAT WAS SCARY. IT (THE CAR) ALSO HAS SOME TYPE OF SECURITY FEATURE THAT WON'T ALLOW THE CAR TO START AT TIMES. *TR

THE CAR WAS CONSTANTLY STALLING IN LOW SPEED OR STARTING FROM A STOP IN D DRIVE. THE TRANSMISSION WAS NOT SHIFTING PROPERLY. CAR HAD STALLED A FEW TIMES IN TRAFFIC, BECOMING A HAZARDOUS SITUATION. CAR WAS OVERHEATING. CAR HAD BEEN SERVICED A WEEK AGO AT AAA REPAIR CENTER, EATONTOWN, NJ FOR OIL LEAK FROM GASKET OF THE MANIFOLD. *TR

2002 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO RECALL # 14350. * LD THE CONSUMER IS SEEKING REIMBURSEMENT , FOR THE STARTER HE HAD REPLACED. *JB

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE IGNITION FAILED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN PROMPTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT AN IGNITION LOCK FAILURE OCCURRED. THE INDEPENDENT MECHANIC REPLACED THE IGNITION KEY LOCK, CYLINDER, AND IGNITION SWITCH ON THE VEHICLE. THE DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 90,000. UPDATED 12/13/2017 *LN *TT CONSUMER STATED SEVERAL DEALERS WERE CONTACTED AND NO HELP WITH FAULTY "KEY FOB". UPDATED 7/20/18*JB *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,164.

2002 CHEVROLET IMPALA. PROBLEMS WITH IGNITION TURNING ON AND OFF. *TA ACCORDING TO THE INVOICE, THE SECURITY LIGHT ILLUMINATED AT TIMES. THE TECHNICIAN FOUND NO COMMUNICATION WITH THE BCM. THE BCM WAS REPLACED. *JB

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 40 MPH, SMOKE WAS SEEN FROM UNDER THE HOOD AND THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT DIAGNOSED TO DETERMINE THE CAUSE OF THE FIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 229,000.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA . THE CONTACT STATED WHILE STOPPED AT A STOP SIGN, THE PASSENGER'S SIDE AND DRIVER'S SIDE AIR BAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING, WHICH CAUSED THE WINDSHIELD TO SHATTER. THE CONTACT SUSTAINED A BRUISED ARM AND HEAD INJURY BUT DID NOT SEEK MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE SDM SENSOR WAS COVERED IN WATER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE IGNITION SWITCH WAS UNABLE TO TURN AS A RESULT THE CONTACT WAS UNABLE TO START THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN WAS NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

MY BLINKER SWITCH AND HIGH BEAM DOESN'T WORK AT ALL YOU HAVE TO MESS WITH THE FLASHER BUTTON IF YOU WANT TO SINGLE A TURN. OTHER TIMES IT WORKS BUT STILL NO HIGH BEAMS ITS BEEN WORKED ON LIGHTS CHANGED EVERYTHING STILL NOTHING. I WAS TOLD A FACTORY DEFECT BUT HEARD NOTHING ON THIS. I CARRY MY SMALL CHILDREN AND MY WIFE IN THIS CAR AND I ALMOST GOT REARENDED A FEW TIMES SO IF ITS A FACTORY DEFECT THEY SHOULD FIX IT. I HEARD OTHER OWNERS WITH THE SAME COMPLAINT SO ITS NOT JUST PARTS WORE OUT IT WAS NO GOOD IN THE BEGINNING THEN THEY SHOULD PAY FOR IT SINCE THE FAULT IS AT THE FACTORY. *TR

MODEL YEARS AFFECTED: 2000, 2001, 2002, 2003, 2004, 2005 ENGINES AFFECTED: 3.4L V6, 3.8L V6 AVERAGE MILEAGE: 108,315 MI (13,756 MI - 198,000 MI) VERIFIED THE INTAKE MANIFOLD GASKET CAN DEVELOP EXTERNAL ENGINE OIL OR COOLANT LEAKS. IN SOME CASES THE FAILED GASKET WILL LEAK COOLANT INTERNALLY. THE MANIFOLD GASKET WILL NEED TO BE REPLACED TO CORRECT THIS ISSUE. THOUSANDS OF CARS ARE AFFECTED. THESE VEHICLES NEED TO BE RECALLED AND FIXED. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED. IN ADDITION, THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH WHEN THE SERVICE ENGINE SOON WARNING LIGHT ILLUMINATED AND THE A/C SYSTEM FAILED TO ACTIVATE. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 08/27/14*LJ UPDATED 09/18/2014 *JS

THE CAR DONT START. THE KEY STUCK ALWAYS . SOMETIMES THE CAR TURNS ITSELF OFF WHEN START THE CAR *JS

MASS AIR FLOW SENSOR MAF MALFUNCTION IF CORRODED OR DIRTY WILL CAUSE THE ENGINE TO STALL. ENGINE STALLING CAUSES LOSS OF POWER STEERING AND LOSS OF BRAKES. DISASTEROUS AT FREEWAY SPEEDS, INTERSECTIONS, OR IN ANY SITUATION REQUIRING STEERING OR BRAKING. THIS CAR MAF FAILED GOING DOWN A STEEP MOUNTAIN ROAD, THE DRIVER WAS ABLE TO STOP THE VEHICLE USING MANUAL BRAKE AND HAD IT TOWED TO THE DEALER FOR REPAIR. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE REAR ENGINE VALVE COVER AND GASKET LEAKED OIL ONTO THE EXHAUST MANIFOLD. A STRONG BURNING ODOR EMITTED INSIDE THE CABIN. THERE WERE NO FLAMES VISIBLE. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

MY VEHICLE HAS A FAULTY ELECTRICAL START UP SYSTEM AND FUEL PUMP SYSTEM THE BATTERY ON THIS VEHICLE WAS REPLACED AND THE STARTER WAS REPLACED AS WELL AND THE VEHICLE STILL IS EXPERIENCING THE SAME PROBLEMS. I TOOK THE VEHICLE TO BE SERVICED AT A MECHANIC SHOP AND THE VEHICLE WORKED PERFECTLY FINE FOR THE MECHANIC AT THE TIME AND THEY WERE UNABLE TO MAKE ANY REPAIRS BECAUSE THE VEHICLE DIDN'T PERFORM THE ISSUE IN FRONT OF THE MECHANIC. THE ISSUE HAS BEEN GOING ON SINCE JUNE OF 2014 AND IT RANDOMLY WONT START AT ALL AND THEN ITS STARTS HOURS AND HOURS LATER. I HAVE SPENT HUNDREDS OF DOLLARS REPLACING PARTS ON THIS CAR THAT DEAL WITH STARTING ISSUES AND STILL THIS CAR IS EXPERIENCING THE SAME DIFFICULTIES. I HAVE BEEN STRANDED NUMEROUS PLACES WITH THIS VEHICLE REFUSING TO START. I AM AWARE THAT THIS VEHICLE HAS A RECALL OUT FOR KEY IGNITION ELECTRICAL SWITCH AND FUEL PUMP PRESSURE ALL OF WHICH FIT THE PROBLEMS MY VEHICLE IS EXPERIENCING THE RECALL THAT IS AVAILABLE TO MY VEHICLE DOESN'T INCLUDE EITHER ONE OF THESE AND I PERSONALLY FEEL IT SHOULD INCLUDE THESE BECAUSE MULTIPLE MECHANICS WHO HAVE INSPECTED THE CAR HAVE CONFIRMED THESE ARE THE ISSUES THIS CAR IS EXPERIENCING I DON'T HAVE HUNDREDS OF DOLLARS TO KEEP INSTALLING AND MAKING REPAIRS ON THIS CAR ONLY TO HAVE IT KEEP BREAKING DOWN I AM IN NEED OF ASSISTANCE TO FIGURE OUT IF I CAN GET THIS VEHICLE UNDER THE OTHER RECALLS AS WELL PLEASE AND THANK YOU. *TR

THIS CAR WAS ONE-OWNER AND VERY WELL TAKEN CARE OF AND SERVICED ROUTINELY. I WAS DRIVING HOME FROM WORK ON THE INTERSTATE AND MY CAR JUST LOST POWER. I HAD NO CONTROL OF THE CAR. IT SLAMMED INTO THE CONCRETE MEDIUM WALL ON DRIVERS SIDE, THEN SPUN AROUND AND LODGED UNDERNEATH THE TRAILER OF A SEMI-TRACTOR. THE SEMI HIT THE BRAKES AND IT PROJECTED ME BACK ACROSS UPON THE TOP OF THE CONCRETE MEDIUM WHERE MY CAR JUST RODE TO A STOP. THE AIR BAGS DID NOT DEPLOY. MY BEAUTIFUL CAR WAS TOTALED BUT, BY THE GRACE OF GOD AND SEAT BELTS I AM ALIVE. I HAVE A CONCUSSION, SPRAINED ANKLE, CUTS, AND BRUISES, BUT I AM HERE TO TELL ABOUT IT. HOPEFULLY, THE NHTSA WILL INVESTIGATE AND SAVE SOMEONE ELSE FROM INJURY OR DEATH. MY CAR IS AVAILABLE TO INSPECT. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BY UNPLUGGING THE COMPUTER SYSTEM AND REMOVING AND RE INSERTING THE KEY INTO THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V4000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 90,000.

I WAS DRIVING STARAIGHT DOING 40 AND AND I SAW A VECHILE SPEND OUT OF CONTROL I TRIED TO DRIVE FASTER TO GET OUT OF THE WAY BUT DOING IN THE MIDDLE OF DRIVING THE KEY FALLS OUT OF THE IGNITION CAUSING THE THE OTHER CAR TO HIT MINES IN THE REAR RIGHT NO ONE WAS HURT BUT MY CAR WAS SCATCH AND A DENT I NOTICE IT FREQUENTLY THAT WHEN DRIVING THE KEY COMES OUT BY ITSELF ITS REALLY SCARY AND DANGEROUS. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THERE WAS A SUDDEN LOSS OF POWER CAUSING THE VEHICLE TO CRASH INTO A POLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS A POLICE REPORT FILED. THE CONTACT AND TWO PASSENGERS WERE TAKEN TO THE HOSPITAL FOR TREATMENT OF UNKNOWN INJURIES. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 171,000 AND THE CURRENT MILEAGE WAS 171,000.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE PARKED, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE OF HIS VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE PASSENGER SUSTAINED MAJOR INJURIES TO THE LOWER BACK. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,600.

2002 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO VEHICLE ELECTRICAL SYSTEMS MALFUNCTION. *SMD THE CONSUMER STATED THE PROBLEMS HE EXPERIENCED WERE EERILY SIMILAR AS TO THOSE DESCRIBED IN THE RECALL. HOWEVER, GENERAL MOTORS CUSTOMER SERVICE INFORMED HIM, HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONSUMER STATED WHILE DRIVING, ALL OF A SUDDEN, ALL ELECTRICAL FUNCTIONS CEASED. ALL OF THE GAUGES WENT TO THE OFF POSITION, AND THE POWER STEERING AND BRAKES WERE LOST. MINUTES LATER, ALL ELECTRICAL FUNCTIONS RESUMED. THE CONSUMERS MECHANIC WAS UNABLE TO ISOLATE THE PROBLEM. *JB UPDATED 06/19/14

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT SECURITY LIGHT ILLUMINATED INTERMITTENTLY AND THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THE IGNITION CYLINDER HAD A SHORT CIRCUIT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000. UPDATED 11/12/14*LJ THE CONSUMER STATED THE VEHICLE WOULD NOT START ON MORE THAN ONE OCCASION. UPDATED 01/15/15

I WAS DRIVING THE VEHICLE AND WHEN I CAME TO A STOP TO PUMP GAS I LEFT THE KEYS IN THE IGNITION I PLACED THE CAR IN PARK. I TURNED AROUND TO PLACE THE PUMP INTO THE GAS GAUGE AND MY CAR WAS ROLLING DOWN THE HILL AND I HAD TO CHASE THE CAR OPEN THE DOOR AND STOP THE CAR. WHEN I GOT THE CAR TO A HALT POSITION. I TRIED TO TAKE THE KEY OUT THE IGNITION AND COULDN'T GET THE KEY OUT THE IGNITION. ONCE I WAS ABLE TO GET THE KEY, THE KEY SLOT WAS TURNED AT 3:00 POSITION AND NOT A 12:00 POSITION WHEN A KEY IS REMOVED FROM A IGNITION. AFTER THE KEY WAS REMOVED THE CAR STARTED TO ROLL AGAIN AND I HAD TO PLACE THE "EMERGENCY BRAKE" ON TO KEEP THE CAR FROM ROLLING. ONCE I TRIED TO TURN THE CAR BACK ON AFTER PUMPING THE CAR STARTED UP AND I PLACED IT IN DRIVE PRESSED THE GAS PEDAL AND CAR STALLED, I PLACED THE CAR IN REVERSE AND PRESSED THE GAS PEDAL AND THE CAR STALLED. MY CAR HAS NOT WORKED SINCE. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE TO START OCCASIONALLY AND THE RADIO FAILED TO OPERATE. AN INDEPENDENT MECHANIC STATED THAT THE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TURNING SIGNALS FAILED TO ACTIVATE INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

ON THE ABOVE DATE I WAS DRIVING HOME FROM WORK WHEN MY CAR JUST SHUT OFF ON THE HIGHWAY. HAD TO PULL OF AND CAR DID WANT TO START NOTICE THE PASSLOCK 2 SYSTEM SECURITY LIGHT WAS ON. I HAD THE CAR TOWED HOME CAR START RIGHT UP DROVE TO WORK CAR DIDN'T WANT TO START AGAIN. HAS NOT START SINCE. NOTE I SPENT 700 ON THE PASSLOCK SYSTEM A YEAR IN HALF AGO.THIS IS BULL GM NEEDS TO FIX THIS PROBLEM FOR GOOD. *TR

I HAD JUST DROPPED MY 8 YEAR OLD SON OFF AT SCHOOL, AND I WAS HEADED TO WORK. THE CAR CUT OFF WHILE I WAS SLIDING ON VERY THIN ICE. I COULD NOT STEER AWAY FROM THE BACK OF A PICK UP TRUCK. THE DRIVER DROVE OFF BEFORE I COULD EVEN EXIT THE CAR. THE AIR BAG DID NOT DEPLOY AND I HAD TO HAVE THE CAR TOWED TO MY HOUSE. I HAVE NOT BEEN ABLE TO GET IT STARTED SINCE. I HAVE HAD SEVERAL MECHANICS LOOK AT IT BUT NONE COULD FIX THE PROBLEM. I AM A SINGLE PARENT WHO LIVES PAYCHECK TO PAYCHECK. I JUST BOUGHT THE CAR IN OCTOBER. I DO NOT HAVE THE MONEY TO KEEP POURING INTO THIS CAR. I KNOW THERE IS MANUFACTURING PROBLEM BUT I DO NOT HAVE THE MONEY TO HAVE IT TOWED TO A DEALER, MUCH LESS THE MONEY TO HAVE IT FIXED. ALL I WANT TO HAVE MY CAR BACK ON THE ROAD RUNNING. *TR

ALL OF THE SUDDEN OUT OF NO WHERE THE ABS LIGHT AND THE TRAC CONTROL LIGHT COME ON WHILE DRIVING IN THE RAIN AND THE CAR ALMOST SKIDDED OUT OF CONTROL! NOW THE LIGHTS HAVE STAYED ON CONSTANTLY. I HAVE SPENT ABOUT 3 MONTHS RESEARCHING THE WEB TO FIND THAT THOUSANDS OF PEOPLE WITH THIS SAME VEHICLE ARE GOING THROUGH THE SAME ISSUES. NO ONE HAS DONE A RECALL ON THIS IN ALL OF THESE YEARS??? DOES THERE HAVE TO BE A DEATH TO HAVE THE ISSUE FIXED? MAYBE THERE ALREADY HAS BEEN. THIS IS OBVIOUSLY A DEFECT IN THE PARTS OR IT WOULD NOT BE HAPPENING TO THIS AMOUNT OF PEOPLE. IT SHOULD NOT BE A FIX AT THE CONSUMERS EXPENSE WHEN THERE IS A DEFINITE ISSUE WITH RESPECT TO THE PARTS. THIS FIX CAN COST UPWARDS OF $3,000.00. I WOULD ASK THAT SOMEONE INVESTIGATE THESE ISSUES AND DO WHAT NEEDS TO BE DONE TO GET THIS RESOLVED ASAP. I WILL BE KEEPING A RECORD OF ALL CONTACT ABOUT THIS ISSUE. THIS WILL ENSURE THAT IF ANYTHING DOES HAPPEN WITH THE SAFETY OF MY FAMILY OR OTHERS FAMILIES IT WILL SHOW CONTACT WAS MADE AND WHAT STEPS CHEVY HAS TAKEN TO ENSURE THE SAFETY OF THERE CUSTOMERS. *TR

I HAVE HAD 1 TURN SIGNAL SWITCH REPLACED DUE TO A WIRE THAT FRIED AND STARTED SMOKING CAUSING WHITE SMOKE TO COME OUT NEAR THE STEERING WHEEL. THE HIGH BEAM HEAD LIGHTS WERE STUCK ON THE ON POSITION KILLING THE BATTERY. THAT WAS LAST YEAR. THESE SWITCHES COST ABOUT 500.00 BC THEY ARE DEALER PARTS. NOW, 10/21/14 I WAS DRIVING DOWN THE ROAD AT NIGHT AND LOST MY LOW BEAM HEADLIGHTS. MECHANICS TELL ME SAME PROBLEM. I NEED ANOTHER TURN SIGNAL SWITCH REPLACED. I'VE BEEN DRIVING ON ONLY HIGH BEAMS NOW UNTIL I CAN AFFORD ANOTHER 500 BUCKS. TO EXPENSIVE FOR ME TO KEEP REPLACING. *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 25 MPH, THE BATTERY LIGHT ILLUMINATED. THE CONTACT DROVE TO A STOP LIGHT AND THE VEHICLE SHUT DOWN COMPLETELY. THE VEHICLE RESTARTED AFTER APPROXIMATELY 20 MINUTES. THE CONTACT REPLACED THE BATTERY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED AND REPLACED THE CATALYTIC CONVERTER, BUT THE FAILURE RECURRED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED AND THE AIR CONDITIONING FANS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CHECK ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 79,000.

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT MENTIONED THAT THE AUTOMATIC LOCKS AND AIR CONDITIONER BECAME INOPERABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 96,000 AND THE CURRENT MILEAGE WAS 98,000.

MY GAS GAUGE STOP WORKING AND I WAS NOT ABLE TO TELL HOW MUCH GAS WAS IN THE VEHICLE. FUEL GAUGE READ INACCURATELY. I WOULD PUT GAS IN THE CAR AND FILL UP TANK AND BARELY DRIVE MORE THAN 20 MILES AND THE FUEL GAUGE WOULD INDICATE "EMPTY". I WAS TOLD BY PENSKE THAT THEY WERE UNSURE AS TO WHAT WOULD CAUSE THIS ISSUE AND THAT I WOULDN'T BE ABLE TO GET THE ISSUED REPAIRED. I HAVE RAN OUT GAS SEVERAL TIMES SINCE THE FIRST INCIDENT. *TR

ISSUES WITH THE BCM (BODY CONTROL MODULE). THE IGNITION SWITCH WHICH THE CAR WOULD NOT START WITH THE KEY IN THE IGNITION AT ALL. ACCORDING TO THE PENSKE CHEVY, THE BCM IS BAD DUE TO THE IGNITION SWITCH. *TR

I WAS DRIVING ON THE INTERSTATE AND MY HEADLIGHTS WENT OUT. I FLASHED MY BRIGHTS AND THEY CAME BACK ON. IT HAS DONE THIS MULTIPLE TIMES SINCE. *TR

I WAS DRIVING ON MAIN STREET IN RIO VISTA AND MY VEHICLE JUST SIMPLE SHUT OFF. THE CAR ROLLED AND HIT A PLANTER IN FRONT OF THE STORE AS I TRIED STEERING IT OUT OF THE STREET. WHEN I TRIED TO START IT AGAIN, THE IGNITION SWITCH WOULD NOT OPERATE. I CALLED THE AMICA ROADSIDE ASSISTANCE AND WAS TOWED TO ABEL CHEVROLET. THEY INFORMED ME THAT THIS PROBLEM WAS TYPICAL TO THIS YEAR VEHICLE AND THAT THE IGNITION SWITCH WOULD NEED TO BE REPLACED. THEY REPLACED IT AT A COST OF APPROXIMATELY $509.11 SINCE MY IGNITION HAS ALREADY BEEN REPLACED, DO I NEED TO TAKE IT BACK IN? ALSO WILL I BE COMPENSATED FOR THE COST OF THE REPLACEMENT? *TR

TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE KEY BECAME DISLODGED FROM THE IGNITION SWITCH WHILE THE VEHICLE WAS IN MOTION. THE FAILURE OCCURRED NUMEROUS TIMES INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 157,681. UPDATED 12/9/14*CN THE CONSUMER STATED THE KEY COULD BE REMOVED FROM THE IGNITION AT ANY TIME, AND THE VEHICLE WOULD REMAIN RUNNING. THE ENGINE HAS BEEN REBUILT TWICE. UPDATED 10/5/15*JS