2010 Chevrolet Impala Complaint Log

I WAS MAKING A RIGHT HAND TURN ON A SURFACE ROAD WHEN VEHICLE SUDDENLY LOST POWER STEERING ASSIST. DEALER SERVICE DEPARTMENT DIAGNOSED AS NO PRESSURE FROM POWER STEERING PUMP. IT WAS DETERMINED THAT SHAFT HAD BROKEN ON THE PUMP. INSTALLED POWER STEERING PUMP KIT (06605-C) AND NEW SHAFT. REPLACED POWER STEERING FLUID. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE STOPPED, THE VEHICLE BECAME HESITANT UPON ACCELERATION. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE SECOND CLUTCH PLATE WAS REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. UPDATED 3/19/14*CN *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT STATED THAT THE CHECK ENGINE, ENGINE POWER REDUCED, SERVICE STABILITRAK, TRACTION CONTROL, AND THE ENGINE OVERHEATED WARNING LIGHTS ILLUMINATED . THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SECONDARY AIR INJECTION VALVE, THE SECONDARY AIR PUMP, AND THE APP SENSOR FAULT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE WAS NOT RECTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000 AND THE CURRENT MILEAGE WAS 80,000....UPDATED 07/15/14 *BF

1) AIRBAG LIGHT INTERMITTENTLY HAS GONE ON AND OFF FOR MONTHS. I ASKED DEALER ABOUT IT, THEY SAID IT WOULD BE EXPENSIVE TO DIAGNOSE BECAUSE THEY WOULD HAVE TO TRACE THE WIRING HARNESS, REMOVING SEAT AND DASHBOARD. LABOR WOULD BE EXPENSIVE. I COMPLAINED TO GM ON A COUPLE OF OCCASIONS AND WAS GIVEN A CASE#. I WAS TOLD CAR IS OUT OF WARRANTY, THEREFORE, IT WOULD BE MY EXPENSE TO HAVE THIS DIAGNOSED AND FIXED. DEALER SAID AIRBAG WOULD NOT DEPLOY IF LIGHT IS ILLUMINATED. THIS A MAJOR SAFETY DEFECT. FALL 2013. 2) THE REAR WINDOW DEFROSTER STOPPED WORKING LAST FALL 2013. I HAD TO PAY FOR TOTAL REPAIR AS IT WAS NOT COVERED UNDER WARRANTY. THEY SAID IT WAS A WIRING ISSUE. IMPALA'S HAVE BEEN KNOWN TO HAVE ISSUE. OCT 2013. 3) THE GAS PEDAL FELL OFF WHILE I WAS DRIVING. DEALER SAID THEY NEVER EXPERIENCED ANYTHING LIKE THAT BEFORE, BUT WOULD HAVE TO REPLACE THE ENTIRE ASSEMBLY. NOT COVERED UNDER WARRANTY, THEREFORE, ENTIRE COST WAS MINE. SAFETY ISSUE. SEPT 2013 4) THE EVAP VENT VALVE AND SOLENOID HAD TO BE REPLACED. SYSTEM LEAK PRESSURIZED EVAP WOULD NOT HOLD. APR 2012 OTHER ISSUES HAVE BEEN REPORTED/REPAIRED, HOWEVER, DO NOT HAVE PAPERWORK AT TIME OF THIS COMPLAINT. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. IN ADDITION, WHILE DRIVING AT ANY SPEED, THE TRACTION CONTROL WARNING LIGHT FLICKERED AND THE VEHICLE FAILED TO START. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TRACTION CONTROL LIGHT AND THE IGNITION KEY WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 128,083.

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE TRACTION CONTROL AND ABS INDICATORS ILLUMINATED. THE DEALER PERFORMED A DIAGNOSTIC TEST, WHICH LOCATED A FAILURE CODE AT THE HUB BEARING WIRE AND THE WIRING HARNESS. THE CONTACT ALSO STATED THAT THE TRANSMISSION WAS REBUILT TWICE AND THE POWER STEERING RACK AND PINION WAS ALSO REPLACED; HOWEVER, THE RACK AND PINION FAILURE RECURRED AND THE POWER STEERING FLUID WAS LEAKING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000.

WHEN THERE IS ANY MOVEMENT TO THE CAR BEFORE STARTING THERE IS A KNOCKING THAT SOUNDS LIKE IT IS COMING FROM THE AIR VENT ON THE PASSENGER SIDE; POSSIBLE ACTUATOR DOOR ?? ALSO, WHEN SWITCHING BETWEEN FRESH AND RECIRCULATED AIR THE KNOCKING STARTS AND LASTS 1 - 2 MINUTES. THE NOISE IS GETTING LOUDER AND I HAVE NOTICED THAT WHEN THE TEMPERATURE DROPS BELOW 36 DEGREES THE WINDOWS FOG COMPLETELY AND RUNNING THE DEFROSTER AT IT'S MAXIMUM SPEED WILL NOT CLEAR THE WINDOWS. I HAVE TO WIPE THE EXCESS CONDENSATION WITH A TOWEL TO MAINTAIN VISIBILITY. MAY HAVE TO DO WITH THE ACTUATOR DOOR BEING STUCK AND INTERFERES WITH THE DEFROSTER?? I HAVE TRIED USING RAIN-X ANTI-FOG WIPES TO NO AVAIL. NEED SOME HELP GM. *TR

WHEN STARTING THE VEHICLE THE DASH LIGHTS DO NOT IMMEDIATELY RESPOND. ADJUSTMENT TO THE LIGHT/DIMMER CONTROL DO NOT MAKE THE LIGHT COME ON. THIS WILL GO ON FOR ABOUT 30 SECONDS AND THEN THE DASH LIGHTS WILL SUDDENLY COME ON. IT IS NOT SAFE TO DRIVE AFTER DARK, YOU CANNOT SEE WHAT GEAR YOU ARE IN, YOUR SPEED IS NOT VISIBLE, NOR ANY OF THE OTHER DASH LIGHTS. IT IS RANDOM AND NOT REPRODUCIBLE FOR SHOP TO SEE. THIS ALSO OCCURRED WITH OUR 2007 CHEVY IMPALA, PROGRESSING TO FINALLY NO DASH LIGHTS AND RESULTED IN $700 REPAIR FOR FAULTY WIRING IN STEERING COLUMN. SHOULD BE LOOKED AT FOR ROOT CAUSE AND ADDRESSED AT FACTORY BEFORE RELEASE. PLEASE, VERY ANNOYING, EXPENSIVE, AND WILL CAUSE ME TO NOT PURCHASE AGAIN. *TR

MY 2010 CHEVROLET IMPALA HAS ONLY 43, 279 MILES AND BEGAN MAKING A LOUD HIGH PITCHED SCREECHING NOISE WHILE ACCELERATING. AFTER TWO VISITS TO TWO SEPARATE MECHANICS IT WAS DETERMINED BOTH TIMES THAT A NEW POWER STEERING PUMP WAS NEEDED. BOTH MECHANICS WERE IN SHOCK DUE TO THE FAILURE AS THE AMOUNT OF MILES ON THE CAR. I CONTACTED GM CUSTOMER CARE AS I WAS SURE THIS WAS STILL UNDER WARRANTY. MUCH TO MY SURPRISE THIS IS NOT UNDER WARRANTY. I HAVE HAD THIS CAR 1 YEAR AND 3 MONTHS AND FOR THIS TO FAIL I AM NOT A HAPPY CHEVROLET OWNER. GM TOLD ME I COULD HAVE IT REPAIRED AND THEN WAIT FOR THEM TO MAKE A DECISION ON WHETHER I 'QUALIFIED' FOR ASSISTANCE. IN THIS ECONOMY AND AT THIS TIME OF THE YEAR WHO HAS TIME TO PAY UP FRONT AND WAIT FOR THEM TO MAKE A DECISION. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE CHECK ENGINE AND STABILITY CONTROL WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE HESITATED TO ACCELERATE. THE CONTACT WOULD HAVE TO RESTART THE VEHICLE IN ORDER FOR IT TO RESUME NORMAL OPERATION. IN ADDITION, THE AIR BAG WARNING LIGHT WOULD ILLUMINATE SPORADICALLY. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. UPDATED 3/12/15*CN UPDATED 03/26/15.*JB

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. ALSO, THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE REMEDY FAILED TO REPAIR THE IGNITION SWITCH WHICH WAS MALFUNCTIONING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 34,000.

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED WHEN DRIVING 50 MPH DOWN HILL, HE NOTICED THAT THE BRAKES WERE PULSATING. THE DEALER WAS CONTACTED AND ADVISED HIM THAT THIS VEHICLE WAS A FREE ROLLING VEHICLE AND HE HAD TO GEAR DOWN WHEN DRIVING DOWN A HILL. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,300. UPDATED 11/18/11*LJ UPDATED 11/30/11

I HAVE NOT BEEN IN ANY ACCIDENTS BUT THE SERVICE AIRBAG LIGHTS STARTED STAYING ON. WHEN I AM OPERATING THE VEHICLE, SOMETIMES THE LIGHT WILL TURN OFF AND SOMETIMES IT DOES NOT. IN ADDITION, I HAVE HAD INSTANCES WHERE MULTIPLE LIGHTS WILL COME ON AND THE ENGINE'S POWER IS REDUCED BY 50% ACCORDING TO THE INDICATOR. I HAVE TAKEN THE CAR TO THE DEALERSHIP AND HAD THE LIGHTS "RESET". BUT THIS LATEST PROBLEM WITH THE AIRBAGS HAS ME RATTLED. I REALLY DO NOT FEEL THAT I SHOULD HAVE TO PAY $1500 OR MORE TO GET NEW AIRBAGS WHEN THE CAR HAS NOT BEEN IN AN ACCIDENT AND I CANNOT AFFORD A NEW CAR. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE THE TRANSMISSION SLIP. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. IN ADDITION, THE CONTACT MENTIONED THAT HE BELIEVED THAT THE RACK AND PINION, AND THE FRONT STRUTS WERE FAULTY AS WELL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 43,000.

I AM THE OWNER OF 3 QUICK LUBE CENTERS AND SERVICE THOUSANDS OF VEHICLES PER MONTH. THERE IS A PROBLEM WITH THE VALVE STEMS ON THE NEWER TIRES WITH THE TPMS. THE METAL USED IS SUBSTANDARD, THEY BREAK VERY EASILY. I HAVE SEEN THEM BREAK BY TAKING OFF THE METAL CAP COVERING THE VALVE STEM. I HAVE HAD TO REPAIR CLOSE TO ONE HUNDRED OF THESE BECAUSE OF THE SUBSTANDARD METAL BEING USED. THIS IS A SAFTY ISSUE, I HOPE YOU CAN LOOK INTO THIS. YOU ASKED TO IDENTIFY A SPCIFIC MAKE AND MODEL AND I CHOSE A 2010 CHEVY IMPALA, BUT MANY MANUFACTURES USE THESE VALVE STEMS *TT

I OWN A 2010 CHEVY IMPALA ON A SHORT TRIP TO SHANKVILLE, PA. AS I TRIED TO SLOW DOWN BY TAPPING THE BRAKES AND THE VEHICLE BEGAN TO SHAKE AND PULSATE VIOLENTLY. THIS HAPPENED AGAIN AS I WAS TAKING MY WIFE TO THE AIRPORT. THE VEHICLE WILL BEGIN TO SHAKE VIOLANTLY WHEN I APPLY THE BRAKES AT AROUND 60 TO 65 MPH. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT THE ROTORS ARE WARPED, AND I SHOULD GET NEW BRAKES WITH NEW ROTORS. I INFORMED THE INDIVIDUAL THAT THE VEHICLE HAD JUST HAD ITS YEARLY STATE INSPECTION DONE BY THEM IN MARCH OF 2012 THIS WAS EARLY AUGUST 2012 AND THE VEHICLE HAD ONLY BEEN DRIVEN LESS THEN 2000 MILES. A CHECK ON THE INTERNET SHOWS THAT THE IMPLA IS PRONE TO WARPED BRAKE ROTORS. THIS IS A SERIOUS SAFTEY ISSUE. *TR

2010 IMPALA LT. BRAKING VERY DANGEROUS, HAVE ORIGINAL BRAKE ROTORS AND ARE WARPED. SEVERE FRONT END SHAKING VERY POOR ROTOR QUALITY ON NEW/USED CAR. NEEDED TO REPLACE ROTOR DUE TO WARPED CONDITION. OCCURS GOING DOWN MOUNTAIN HILLS EXTREMELY DIFFICULT TO CONTROL. *KB

TOOK 2010 IMPALA LTZ TO HAVE OIL CHANGED AND TIRES ROTATED. THEY FOUND THE FRONT TIRES TO BE WORN BADLY ON THE INSIDE OF EACH TIRE. THE DRIVER'S SIDE HAD MUCH WORSE WEAR WITH THE STEEL CORDS VISIBLE. WE BOUGHT THE CAR FROM A DEALERSHIP WITH OVER 10,000 MILES ON IT. IT NOW HAS 19,000. IN AN ONLINE SEARCH, WE FOUND THAT THE CAR HAD WORK DONE ON THE STEERING BEFORE WE PURCHASED IT. IT STILL HAS A PROBLEM WITH A GROWLING SOUND IN THE STEERING AT TIMES. COULD THAT EFFECT TIRE WEAR? *TR

I WAS DRIVING ON A RURAL ROAD AT 55 MILES PER HOUR IN MY 2010 IMPALA AND IT WAS JUST A NORMAL ACTIVITY NO EXCESSIVE TURNING OR DRIVING . MY LIGHT CAME ON AND SAID TO SERVICE TRACTION CONTROL. THEN MY LIGHT SAID ENGINE POWER HAS BEEN REDUCED. I WAS TRYING TO GET TO A SAFE PLACE TO PULL OFF THE ROAD AN MY LIGHT CAME ON AGAIN AND IT SAID IT WAS DISENGAGING THE THROTTLE AND MY CAR JUST QUIT. NO POWER STEERING NO WARNING JUST QUIT AND I BARELY GOT IT OFF THE ROAD IN TIME TO KEEP ME FROM CRASHING! THE CAR WOULDN'T START FOR ABOUT TEN MINUTES BUT FINALLY I GOT IT STARTED AND MADE IT HOME. IF I HAD BEEN ON THE INTERSTATE THIS COULD HAVE BEEN TRAGIC ! *TR

1. 2011 WAS DRIVING IN WACO, TX, AS I MADE A LEFT TURN THE ELECTRONIC STABILITY CONTROL INDICATOR LIGHT CAME ON, WITHIN SEC THE CAR STOPPED. COASTED TO SIDE OF THE ROAD, AFTER 5 MIN WAS ABLE TO RESTART CAR. DROVE APPROX 2 MI, MADE 2 LEFT TURNS,1 RIGHT TURN. WHEN I MADE THE RIGHT TURN, THE CAR ENGINE CAME TO A STOP. IN 10 OR 15 MIN WAS ABLE TO RESTART CAR AND DROVE APPROX 2 MI TO ALLEN SAMUELS CHEV DEALER IN WACO. THEY KEPT THE CAR A FEW DAYS, THEY DROVE IT NUMEROUS TIMES TRYING TO REPLICATE THE ENGINE STOPPAGE. THEY COULD NOT REPLICATE THE STOPPAGE, BUT DURING TROUBLE SHOOTING, FOUND A CABLE CONNECTOR LOOSE ON THE TRANSMISSION AND REPLACED THAT. THEY FELT THIS WAS THE PROBLEM. 2. SEP 5, 2014. WAS ON ENTRANCE RAMP TO INTERSTATE, WAS ACCELERATING TO ENTER TRAFFIC, THE CAR ENGINE BEGAN TO STUTTER/STALL, WAS ABLE TO TURN INTO AN EXIT RAMP LANE, THE ESC INDICATOR LIGHT CAME ON BRIEFLY, THEN THE WARNING MESSAGE CAME ON THAT THE ENGINE WAS REDUCING POWER, WITHIN SECONDS THE CAR ENGINE STOPPED. WAS ABLE TO COAST TO A STOP. I WAITED APPROX 5 MIN, WAS ABLE TO RESTART ENGINE. THE ENGINE LIGHT CAME ON, BUT I WAS ABLE TO DRIVE HOME ON SECONDARY ROADS. (APPROX 25 MI). I WAS AFRAID TO DRIVE THE CAR TO WACO, CALLED A WRECKER AND HAD IT TOWED TO ALLEN SAMUELS CHEV IN WACO, TX. 3. REQUEST AND RECOMMEND: [XXX] THIS WEB SITE SHOWS MULTIPLE SAFETY PROBLEMS WITH CHEVYS OF DIFFERENT YEARS AND SHOWS THAT LIFE AND DEATH INJURIES WILL OCCUR WHEN THE CAR COMPLETELY STOPS WITHOUT ADEQUATE WARNING. 4. WHEN THE CAR IS RETURNED TO ME, I PLAN ON KEEPING THE ESC OFF UNTIL ISSUE IS RESOLVED. I FEEL STRONGLY THIS IS A DEFECT IN THE CAR, HAD THIS INCIDENT ON SEP 5TH HAPPENED A COUPLE OF MIN LATER AFTER I HAD ENTERED INTERSTATE TRAFFIC, THERE COULD HAVE BEEN SERIOUS INJURY TO ME AND TO OTHERS. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND APPLYING THE BRAKES, THE BRAKES VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ROTORS AND FRONT BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.THE FAILURE MILEAGE WAS 34,000 AND THE CURRENT MILEAGE WAS 76,632. UPDATED 3/21/14*CN *TR

POWER STEERING PUMP FAILED ON BRAND NEW CAR. THIS MAKES THE FOURTH TIME. CAR PURCHASED 4DEC10 1ST FAILURE 25MAR11 2ND FAILURE 19APRIL11 3RD FAILURE 18MAY11. *TR

IN APRIL 2011, I WAS DRIVING ON EXPRESSWAY AND THE CHECK ENGINE LIGHT CAME ON AND WARNING READ REDUCE ENGINE POWER, SERVICE TRACTION CONTROL, SERVICE STABILITRAC AND THEN ENGINE CUT OFF AND I COASTED TO SHOULDER OF HWY. THE CAR FINALLY STARTED BACK UP AFTER A FEW MINUTES. I HAD TO BUY $100 ACCELERATOR PEDAL POSITION SENSOR. NOW ON JUNE 28, 2013, ONLY 2 YEARS LATER, IT IS DOING THE SAME THING AGAIN SO I HAVE TO BUY ANOTHER ONE. THE WARRANTY ON IT ONLY LASTED 12 MONTHS. I BOUGHT THIS CAR IN OCTOBER 2010 AND THIS PROBLEM STARTED IN APRIL 2011.THIS CAR IS JUST 3 YEARS OLD AND FROM READING ON THE WEB, THERE ARE ALOT OF CHEVROLETS HAVING THIS PROBLEM. I'M READING ABOUT MODEL YEARS FROM 2007 WITH THIS SAME ISSUE. GM SHOULD HAVE ADDRESSED THIS PROBLEM BY NOW. I NEED HELP WITH THIS ISSUE!!!! *TR

BRAKE ROTORS WARPING AFTER EVERY 10,000 MILES. HAPPENS AFTER DRIVING ON MOUNTAIN ROADS.(DESENDING) DEALER SERVICE DEPARTMENT STATED IT IS A DESIGN FLAW. THIN ROTORS. *TT

TL*THE CONTACT OWNS A 2010 CHEVROLET IMPALA EQUIPPED WITH GOOD YEAR RADIAL TIRE P225-55R17 95T, DEPARTMENT OF TRANSPORTATION NUMBER M643HHDR061, SERIAL NUMBER 0266496130292535. THE CONTACT NOTICED THE PASSENGER FRONT TIRE FAILED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHO STATED THAT THE FAILURE WAS LOCATED AT THE TIRE SIDEWALL WHICH HAD A LEAK. THE DEALER WAS CONTACTED THEY ADVISED THE FAILURE WAS NOT DUE TO A DEFECTED SIDE WALL. THE DEALER STATED THE CONTACT DROVE OVER AN OBJECT ON THE ROAD CAUSING THE TIRE TO FAIL AND THEY WILL NOT BE RESPONSIBLE FOR THE COST FOR THE TIRE REPLACEMENT. THE TIRE WAS REPLACED. THE FAILURE MILEAGE WAS 3,500 AND THE CURRENT MILEAGE WAS 39,050.

THE 2010 IMPALA WAS AT HWY SPEEDS AND IN CRUISE CONTROL AT APPROX 65MPH. THE CAR GOT A FRONT TWITCH THAT TURNED INTO A VIBRATION. THE CRUISE STARTED TO SURGE APPROX ONE HOUR INTO THE TRIP. THE TRACTION CONTROL LIGHT CAME ON, THE CHECK ENGINE LIGHT A COUPLE SECONDS LATER AND THE MESSAGE DISPLAY WAS FLASHING TRACTION CONTROL FAILURE, DRIVE AT REDUCED SPEEDS AND IGNITION FAILURE. THE TRACTION CONTROL FAILED AT HWY SPEEDS LEAVING THE DRIVER COASTING TO REDUCED SPEEDS AND THEN THE CAR SHUT OFF AT 20 MPH WITH NO POWER STEERING OR BRAKING. THIS IS THE SECOND TIME THIS HAS HAPPENED. BOTH TIMES CARS APPROACHED AT HWY SPEEDS WHILE I WAS SLOWING DOWN WITHOUT BRAKE LIGHTS. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT POWER STEERING FLUID HAD TO BE CONTINUOUSLY ADDED TO THE VEHICLE. IN ADDITION, THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED WHEN THE TRACTION CONTROL AND ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE INDEPENDENTLY DECELERATED TO 20 MPH AND STALLED. THE VEHICLE WAS RESTARTED WITHIN FIFTEEN MINUTES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT POWER STEERING FLUID WAS LEAKING INTERNALLY AND THE RACK AND PINION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT INSPECTED FOR THE STALLING FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 32, 000 AND THE CURRENT MILEAGE WAS 60,000. *TR

TL*THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT SHE BELIEVED THAT THE ACCELERATOR PEDAL AND BRAKE PEDAL WERE TOO CLOSE TOGETHER AND SHE DEPRESSED THEM BOTH AT THE SAME TIME. THE CONTACT FELT THAT THE PARKING BRAKE RELEASE WAS TOO HIGH UP. THE CONTACT SENT A LETTER TO THE MANUFACTURER WHO ADVISED HER TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE FAILURE MILEAGE WAS 37,500. UPDATED 01/24/11 *BF THE CONSUMER STATED ON THREE OCCASIONS SHE ACCIDENTALLY HIT THE GAS PEDAL INSTEAD OF THE BRAKE PEDAL. UPDATED EVOQ 01/27/11 UPDATED 03/22/11 THE CONSUMER STATED THE HEAD REST OBSTRUCTS THE DRIVER'S VIEW WHEN BACKING OUT OF A PARKING SPACE. ALSO, WHEN DRIVING DOWN A SMALL INCLINE TO ENTER A SMALL STREET, THE FRONT UNDER CARRIAGE OF THE VEHICLE SCRAPPED THE STREET. THE PLATFORM FOR THE FOOT REST ON THE DRIVER; SIDE FOR THE LEFT FOOT CAUSED THE CONSUMER TO EXPERIENCE FOOT CRAMPS AS HER ANKLE WAS IN A FLEX POSITION AS THERE WAS NOT ENOUGH SPACE. UPDATED 05/17/11 *JB THE CONSUMER STATED VEHICLE PULLED TO THE RIGHT. THE DEALER INFORMED THE CONSUMER THERE WERE TWO DIFFERENT TYPED OF TIRES ON THE VEHICLE, WHICH WAS CAUSING THE VEHICLE TO PULL TO THE RIGHT. THE CONSUMER. THE CONSUMER TOOK THE VEHICLE TO ANOTHER ESTABLISHMENT WHERE THEY INFORMED HER, THE ODOMETER HAD BEEN ROLLED BACK 2500 MILES. UPDATED 09/20/11

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT INDICATED THAT THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO VARIOUS INDEPENDENT MECHANICS WHO WERE NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR THE RECALL REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

I HAD PURCHASED A 2010 CHEVROLET IMPALA IN JULY, 2010. THE FIRST ATTEMPT AT REPAIR OF THE FRONT END VIBRATION WAS ON 10/22/2010. THE DEALERSHIP DID NOT RECOGNIZE THE VIBRATION. THE VEHICLE TIRES WERE ROTATED ON 01/26/11 IN AN ATTEMPT TO STOP THE VIBRATION IN THE FRONT END. THE VEHICLE WAS TAKEN IN ON 03/18/11 FOR FRONT END NOISE (THUMP) WHILE TURNING THE WHEELS. THE VEHICLE WAS TAKEN IN ON 07/07/11 FOR THE THUMPING NOISE IN THE FRONT END WHILE TURNING THE WHEELS. THE VEHICLE WAS TAKEN IN ON 07/28/11 FOR A FRONT END THUMPING NOISE WHEN TURNING THE WHEELS. THE VEHICLE WAS TAKEN IN ON 08/16/11 FOR A FRONT END THUMPING NOISE AND THE DEALERSHIP NOTICES THE TIRES WERE WEARING SLIGHTLY CUPPED ON THE INSIDE EDGE. THE VEHICLE WAS TAKEN IN ON 09/08/11 FOR A WHINING NOISE FROM THE ENGINE BAY AND POWER STEERING FLUID WAS FLUSHED. THE VEHICLE WAS TAKEN IN ON 04/09/12 FOR FRONT END THUMPING NOISE, WHEEL BEARING, TRANSMISSION SURGE, AND WHINE NOISE FROM RADIO. THE VEHICLE WAS TAKEN IN ON 06/27/12 FOR ROUGH IDLE, TIRE REPLACEMENT, TRANSMISSION. THE VEHICLE WAS TAKEN IN ON 07/27/12 FOR ROUGH IDLE, TRANSMISSION SURGE, THUMP NOISE IN FRONT END AND WHINE NOISE IN RADIO. THE VEHICLE WAS TAKEN IN ON 10/05/12 FOR TRANSMISSION SURGE, ROUGH IDLE, THUMP NOISE IN FRONT END, AND WHINE NOISE IN RADIO. THE OUTCOME AT THIS POINT IS THE DEALERSHIP TRIED TO REPROGRAM THE VEHICLE, GM APPROVED REPLACEMENT OF ALL FOUR TIRES, A REPLACEMENT OF THE POWER STEERING PUMP, WHEEL BEARING ON DRIVER FRONT SIDE. THE DEALERSHIPS HAVE DONE TWO THROTTLE BODY CLEANINGS. THE DEALERSHIP HAS STATED THEY WILL REPLACE THE ROTORS BUT GM WOULD NOT APPROVE REPLACEMENT ONLY TURNING ON THE ROTORS. THIS CASE HAS BEEN OPENED WITH THE BETTER BUSINESS BUREAU WHOM ADVISED ME TO CONTACT NHTSA. GM REFUSES TO REPLACE PARTS BECAUSE THEIR COMPUTER SYSTEM CANNOT TELL THEM WHAT IS WRONG WITH THE VEHICLE. GM HAS RECALLED THE POLICE VEHICLES FOR FRONT END SUSPENSION AND HAS A LAWSUIT PENDING IN MICHIGAN FOR PERSONAL VEHICLE. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO SLOWLY AND ABNORMALLY DRIFT TO THE RIGHT. THE CONTACT HAD TO ABRUPTLY HOLD THE STEERING WHEEL AND PULL TO THE LEFT IN ORDER TO CONTROL THE STEERING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A FRONT ALIGNMENT WAS PERFORMED YET THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER A SECOND TIME AND THE TIRES WERE ROTATED. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE AND TOOK THE VEHICLE BACK TO THE DEALER WHERE THE TIRES WERE REPLACED BUT TO NO AVAIL. THE MANUFACTURER WAS CONTACTED AND STATED THAT BECAUSE THEY WERE UNABLE TO DIAGNOSE THE FAILURE, THEY COULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200.

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PRETENSIONER FAILED, WHICH COULD CAUSE THE AIR BAG NOT TO DEPLOY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL FOR THE DEFECTIVE COMPONENT. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 80 MPH, THE TRAC STABILITY AND ENGINE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE IMMEDIATELY STALLED. THE VEHICLE WAS RESTARTED AFTER TWENTY MINUTES AND RESUMED NORMALLY. THE FAILURE RECURRED THREE TIMES WHEN DRIVING EXTENDED DISTANCES. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE TRAVELING WITH THE CRUISE CONTROL ACTIVATED AT SPEEDS OF 75 MPH, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL WAS EXTREMELY DIFFICULT TO READ ON A VERY SUNNY DAY, EVEN WITH HIS SUNGLASSES ON. THE VEHICLE WAS NOT DIAGNOSED AND THE CONTACT HAD NOTICED THE FAILURE SINCE THE DAY OF PURCHASE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 3,000. UPDATED 08/18/10

MAY 9TH, I PARKED MY CAR IN A SCHOOL PARKING LOT . UPON TRYING TO MOVE THE CAR TO GO HOME I COULD NOT GET IT TO GO IN TO GEAR. I CALLED FOR A TOW TRUCK, WHILE WAITING FOR A TOW A FRIEND OF MINE HELPED ME REMOVE THE CENTER CONSOLE TO SEE IF WE COULD LOCATE THE ISSUE. WE ENDED UP HAVING TO MANUALLY DEPRESS A BUTTON ON THE SIDE OF THE SHIFTING SYSTEM TO GET THE CAR TO GO INTO GEAR. ONCE OUT OF PARK THE SHIFTER MOVED FREELY BETWEEN R/N/D. ON 5-22-2010, WHILE TRAVELING APPROXIMATELY 15-20MPH ON MY HOME STREET IN MY NEIGHBORHOOD THE LEFT FRONT (DRIVER) TIE ROD SNAPPED IN HALF SENDING MY CAR UP OVER THE SIDEWALK CURB AND INTO THE GRASS/TREES. THE CAR JERKED HARD LEFT AND WAS SURGING FORWARD AND HARD TO CONTROL AND KEPT JERKING PULLING AND SURGING FOR APPROX 75 FEET UNTIL I WAS ABLE TO GAIN SOME CONTROL AND GET MYCAR BACK ONTO MY STREET AND INTO MY DRIVEWAY. IT IS UNDRIVABLE AND AM WAITING ON A TOW TO THE LOCAL CHEVY DEALERSHIP TO ADDRESS THESE ISSUES. *TR

TL*THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT FELL ASLEEP BEHIND THE WHEEL AND THEN SUDDENLY ENCOUNTERED RUMBLE STRIPS IN THE ROADWAY. THE CONTACT WAS AWAKENED AND HE STATED THE FAILURE WAS CONTRIBUTED TO THE FRONT DRIVER SIDE SEAT HEADREST WHICH WAS DESIGNED IN A CURVE POSITION AND CAUSED HIM TO BECOME EXTREMELY RELAXED THAT RESULTED IN DROWSINESS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE HEADREST WAS A MANUFACTURER DESIGN. THE FAILURE MILEAGE WAS 2,000. UPDATED 02/02/11 *CN

WHILE ON A MEDIUM DOWNGRADE ON HWY 101 IN MARIN COUNTY, CA AT APPROX 65 MPH I SLOWLY APPLIED BRAKES TO REDUCE SPEED. THE BRAKES IMMEDIATELY STARTED TO "CHATTER" AND I THOUGHT THE ABS SYSTEM WAS ACTIVATING. I CONTINUED TO JUST "TAP" ON THE BRAKES TO KEEP MY SPEED REDUCING TO THE LEGAL LIMIT (55 MPH) AND THE CHATTERING STOPPED WHEN SPEED WAS REDUCED AND I WAS BACK ON LEVEL GRADE. THE CONDITION HAS NOT REPEATED ITSELF WHEN DRIVING ON A LEVEL GRADE AND WITH NORMAL BRAKING WHEN SLOWING DOWN FROM 65 MPH. IN AUGUST 2012 I TOOK THE CAR TO A DEALER FOR A MINOR WARRANTY REPAIR AND ASKED THEM TO ALSO CHECK THE BRAKES FOR ANY PROBLEM WITH THE ABS SYSTEM - STILL THINKING THAT IS WHAT CAUSED THE INITIAL PROBLEM. I WAS TOLD THAT THE BRAKE ROTORS WERE WARPED AND WAS CAUSED "BY THE WAY I DRIVE". I HAVE BEEN DRIVING FOR OVER 60 YRS AND HAVE NEVER HAD THIS TYPE OF BRAKE PROBLEM. THIS CAR WAS PURCHASED NEW IN NOV 2009 AND IT HAS BEEN DRIVEN LESS THAN 10K MILES PER YEAR - IT IS STILL UNDER WARRANTY UNTIL 11/2012. GM REFUSES TO ACCEPT ANY RESPONSIBILITY FOR PREMATURE ROTOR WARPING OR THAT THEIR BRAKE DESIGN MAYBE FAULTY, I.E. INADEQUATE COOLING FOR BRAKES, ETC. THEY WERE OF ABSOLUTELY NO HELP IN ADDRESSING THIS PROBLEM SEEKING TO PUT ANY BLAME SOLELY ON THE DRIVER. HOW CAN ONE RESPOND TO THAT KIND OF ATTITUDE. THE NHTSA SHOULD MAKE GM CERTIFY THAT THEIR BRAKE SYSTEM, MATERIALS, BRAKE COOLING DESIGN, ETC. COULD NOT POSSIBLE CAUSE ANY FORM OF BRAKE ROTOR WARPING IN A VEHICLE DRIVEN LESS THAT 25K MILES. THANK YOU FOR LOOKING INTO THIS MATTER. *TR

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE REAR OF THE VEHICLE MADE A RATTLING NOISE. AS TIME PROGRESSED, THE RATTLING NOISE CHANGED TO A BANGING NOISE. ALSO, WHILE DRIVING AT HIGH SPEEDS, THE TRANSMISSION SUDDENLY DOWNSHIFTED TO A LOWER GEAR. THE DEALER STATED THAT THE WRONG COIL SPRINGS WERE INSTALLED ON THE VEHICLE AND A VALVE MUST BE REPLACED ON THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 4,000. UPDATED 10/30/14*CN UPDATED 08/28/2017*CT

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THE VEHICLE BEGAN TO SHAKE VIGOROUSLY WHILE DRIVING DOWN HILL WHILE ATTEMPTING TO STOP THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE AND THEY TURNED AND REPLACED THE ROTORS. THE CONTACT WAS CONCERNED SINCE THE SHAKING AND THE LONG STOPPING DISTANCE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 12,000.

TL*THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE VEHICLE WAS PARKED ON A SLIGHT INCLINE WITHOUT THE PARING BRAKE ENGAGED. THE GEAR SHIFTER WAS NOT PLACED IN THE "PARK" POSITION AND UNEXPECTEDLY, THE VEHICLE ROLLED INTO A RETAINING POND. THERE WERE NO OCCUPANTS IN THE VEHICLE. THERE WAS ALSO A MALFUNCTION WITH THE IGNITION SWITCH RELEASING THE KEY WHENEVER THE GEAR SHIFTER WAS NOT IN THE "PARK" POSITION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE MALFUNCTIONS. THE CAUSE OF FAILURE HAS NOT BEEN DETERMINED AT THIS TIME. THE FAILURE MILEAGE WAS 120. UPDATED 05/06/10. *LJ UPDATED 09/20/10

TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. WHEN OCCUPYING THE PASSENGER FRONT SEAT, THE AIR BAG WARNING LIGHT ILLUMINATES ON THE INSTRUMENT CONTROL PANEL. THE TECHNICIANS AT THE DEALER WERE NOT ABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE MANUFACTURER TOOK A REPORT. THE MANUFACTURER WILL SEND A DISTRICT SUPERVISOR TO THE DEALER TO FURTHER INVESTIGATE THE FAILURE. THE FAILURE MILEAGE WAS 500. THE CURRENT MILEAGE WAS 2,500.