2015 Chevrolet Impala Complaint Log

I brought my vehicle into Chevrolet due to my vehicle locking down and thinking the vehicle is being stolen. They told me that the side module malfunctions due to rain and weather conditions. He then says the part is on back order for possibly 12 months or greater! I drive for my job and blinkers and everything safety shuts down to make It unsafe to sell or be driven. I am at a loss to know how to proceed. I will be contacting the minnesota Attorney General as well. Help please

The contact owned a 2015 Chevrolet Impala. The contact stated that while the vehicle was parked, turned off, and unoccupied, the front of the vehicle had caught fire. The fire was extinguished by the local fire department. The fire department indicated that the failure may have occurred due to a mechanical malfunction of the vehicle. The vehicle was consumed by the fire. A police report was not filed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the failure. The approximate failure mileage was 172,000

Loss of power steering

The contact owns a 2015 Chevrolet Impala. The contact stated that while driving at 65 MPH, the steering wheel started to feel loose. There was no warning light illuminated. The contact continued driving and the steering wheel tightened with the "Service Power Steering - Drive with Care," message displayed. Due to the failure, excessive force was needed to steer the vehicle. The contact called her husband to meet her for assistance. The contact's husband arrived and was able to drive the vehicle to a dealer. While at the dealer, the vehicle was diagnosed with a defective power steering gear module. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN related to the failure. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 109,000.

The contact owns a 2015 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the shade of the sunroof started to detach, and the sunroof shade started lowering from the sunroof of the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 66,000.

I am leasing the car out. I’ve been leasing it out for the last three months since March I went delinquent on one of my payments because I have my mechanic look at it and type my VIN number in and they told me that I was recall he couldn’t tell me why I was recall Two days ago, which was Saturday, June 28. The lender called me and told me that the car was recalled. I tried to call him back to discuss what can be done. I have the payment, no response and I don’t have my car and my belongings are in it.

Side Blind Zone Alert (SZBA) system continues to be an issue with this vehicle. Sensing module(s) on inner left or right side of bumper cover fail due to water intrusion. When sensing module fails, "Service Side Detection System" message will appear on driver information center on instrument cluster. General Motors has previously issued a special coverage "N172097060", which is available on NHTSA website. As indicated in the special coverage document, if the issue is ignored, "the condition could result in the corruption of LS GMLAN that may result in the loss of some driver interface functions such as cluster, infotainment, displays, chime, and passenger presence detection (passenger airbag could be suppressed). Within approximately 30 days of the "Service Side Detection System" message, while driving, instrument cluster speedometer and tachometer went dead, and airbag warning system notification, anti-theft system, tire pressure monitoring system all illuminated. In addition to no speedometer reading, vehicle ignition/security interlock was causing vehicle to run rough. Vehicle would not immediately restart after shutting vehicle off. This is the 4th time a SBZA sensing module has failed on this vehicle. First failure was replaced under factory warranty, second failure was replaced under special coverage N172097060, third failure was replaced out-of-pocket. Contacted General Motors/Chevrolet, and they are not interested in providing continued coverage of the issue, which is a known issue, and likely a design defect, as the design was changed for later model years.

Transmission control module 158,320 miles

The contact owns a 2015 Chevrolet Impala. The contact stated that while her mother was starting the vehicle, there was an abnormal plastic burning odor and smoke entering the vehicle through the air vents on the center console. The contact stated that a neighbor assisted and became aware that the sun visor vanity mirror on the driver's side was melted off the visor. There was no fire. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 130,733.

The contact owns a 2015 Chevrolet Impala. The contact stated that while driving at various speeds, the vehicle stalled. The contact was able to restart the vehicle on several occasions. During other failures, the vehicle restarted independently while rolling forward. During one failure, the vehicle had to be towed back to the residence. There was no warning light illuminated. The vehicle was taken to two local dealers who were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 212,000.

I was driving my 2015 Chevy Impala on the highway and my steering gave out into a curve. I got deeply afraid when the steering froze up on me, specially at 50 into a 40 mile rated speed. I say this because I wasn't aware that GM vehicles stop putting power steering pumps in their cars nice the late 2000's. I called onstar and inform them to the problem I was having with the car. I was able to get it to a safe spot. And the vehicle towed a dealership for servicing. I was told it was software malfunction that needed to be updated. Costing me $775, which my insurance company under CarCare wouldn't cover. I canceled them quickly. The car steered fine after getting it back. Then the same issue happened again a day later I call the dealership again close to my home, they told me the motor on the steering rack and pinion gave out. And was going to cost, 4100 dollars. I had another insurance company Endurance. They said they'll cover the rack but not the motor to the service department and denied the claim. Out of anger of payments to both insurance companies. The vehicle was traded in for a newer car. Value at 2000 dollars for trade. I'm bringing this to attention because GM is aware of this issue and don't want yo acknowledge this safety issue. Thank God I'm able to stronghold the car and bring it to safe spot. But for others with the Chevy Impala's not so lucky! These vehicles are scary and a dangerous for highway running, after the warning light appears on the dash!

GM has a know issue with the side detection system and refuses to do anything about it even after there service bulletin expired. When this fail it can cause other issues with the dashboard system failure and more. In this case the system would never shutdown draining the battery.

The contact owns a 2015 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the vehicle downshifted and shuddered abnormally. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 171,000.

The contact owns a 2015 Chevrolet Impala. The contact stated while the vehicle was parked, upon starting the vehicle, several unknown warning lights illuminated. The vehicle was taking to an independent mechanic where it was diagnosed that unknown sensors needed to be reprogrammed and the codes were cleared. The contact stated that after starting the vehicle the warning lights illuminated again, and the vehicle failed to respond. The vehicle was not taken back to the independent mechanic or dealer for diagnostic tests or repairs. The manufacturer was not notified of the failure. The VIN was not included in NHTSA Campaign Number: 14V541000 (PARKING BRAKE); and the contact related the failure to the recall. The failure mileage was 162,000.

The contact owns a 2015 Chevrolet Impala. The contact stated while the vehicle was started, there was a loud clanking sound coming from the engine. Additionally, there was an abnormal gasoline odor coming from the vehicle. The vehicle was inspected by the contact who became aware of a gasoline leak coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the pressure pump needed to be repaired. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed with catalytic converter failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 136,000.

Complete loss of power assist steering resulting in difficulty in steering the vehicle at any speed. DIC messages indicate: loss of power steering, drive with caution, service traction control, and service ABS. ABS and traction control warning lights remain on and illuminated while driving. These indicators occur each time the vehicle is restarted. This problem originally started about two and a half months ago, and the power steering loss, for a while, was intermittent until recently. The vehicle has not been inspected been inspected by mechanics to date. I have researched hundreds of Impalas online with the same problem with a majority of them remaining unresolved and no manufacturer recall being issued. The vehicle mileage is currently 31, 104 miles and is not driven often because of the problem and the fact that I own two other vehicles.

Evaporator core is leaking r134a freon i called gm they theres nothing they can do there is a recall on tge 2016 thru 2018 for the same .you can smell the freon inside the car a recharge ladt only 15 minutes i was told its about $2000.00 to fix it gm knew about the problem but only recalled 2016 to 2018

My service air bag light comes on and passenger airbag remains off while sitting in seat.

The blind spot warning system stopped working, and yes it is available for inspection upon request. I have heard this leads to further electrical problems and am worried this may compromise my safety if not dealt with. The problem has not been confirmed by a dealer. The component has not been inspected. There was a warning that popped up stating “service side detection system” that appeared randomly on my drive home the other day. I had not hit anything or done anything to the car that might have caused this.

The contact owns a 2015 Chevrolet Impala. The contact stated while driving approximately 70 MPH, the transmission was slipping and unexpectedly downshifted to a lower gear. The contact stated that the vehicle violently shuddered. The contact stated that the check engine and stability control warning lights were illuminated. The contact stopped the vehicle due to the shaking and shuddering and had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the Transmission Control Module and a wiring harness needed to be replaced. The vehicle was repaired. The contact stated that the failure recurred two more times. The contact had taken the vehicle to the same dealer, and the TCM was replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 84,000.

The Side Detection System failed. Both rare modules are shorted. The defective module drain out the battery, causing engine start failure. And the defective module may cause fire. I have one side of the modules repaired in three years ago. Now both sides are failed. I had two jump start in the recent month. Every time I start the engine, warning for service of Side Detection System shows up.

In April 2019, the side detection module was replaced under warranty, at 21,500 miles. The same ‘issues’ are reappearing, where a warning is illuminated on the side mirror when no cars are present. If the dealer/ mfr replaced the original modules and wiring harness with the same items, this would only delay a reoccurrence. I called Chevy Cust. Sec for assistance, and they said their ‘recall’ program expired in 2019. The car currently has just 47,000 miles and the the modules should not have failed a second time. There is obviously a design flaw, allowing water penetration, and Chevy did nothing to prevent it.

About two years ago I parked in front of a business in Sun City West Arizona. When i came out to leave, my steering wheel would hardly turn. I went home and when I came back with a neighbor, the steering wheel was working as it should. About three weeks ago, I was turning onto a major street in Sun City West, Arizona. I got a notice on the info screen that the power steering was disabled. I had to force the steering just to get around the corner. I drove to a nearby parking lot. The steering took a tremendous amount of effort to turn the steering wheel. I almost hit a semi truck trying to go around a corner. It was very dangerous. After parking and leaving it for a short while, steering returned to normal. On a major highway a serious accident could have happened. I read online that in 2015 General Motors recalled roughly 1.2 million model year 2015 trucks and SUVs globally for a problem with the electric power steering system. GM previously recalled nearly 700,000 model year 2014 pickups for the same problem. My car with the electric power steering problem is a 2015 Chevrolet Impala. I am afraid to drive the car now. It could happen anytime again and cause a wreck.

Air bag

The contact owns a 2015 Chevrolet Impala. The contact stated while driving 10 MPH, the air bag warning light fluctuated on and off. The vehicle was diagnosed by an independent mechanic, but the mechanic was unable to determine the cause of the failure. The mechanic suggested that the failure might be with the passenger occupant detection system. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 131,002.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The sunroof sunshade is the specific component that has malfunctioned. It is readily visible and accessible for inspection upon request. A mechanic or technician can visually inspect the sunshade to assess the extent of the damage. 2. How was your safety or the safety of others put at risk? Excessive sunlight in the car causes discomfort or visibility issues to the driver and passengers. Glare from the sun impairs vision causing distraction, and compromising safety, especially during bright and sunny days making it challenging to see the road, traffic signals, and other vehicles clearly. Excessive heat makes the interior uncomfortable and hot. Sunburn. Reduced visibility and distraction can increase the likelihood of accidents affecting the safety of not only the occupants of the car with the torn sunshade but also other drivers and pedestrians on the road. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? .Yes 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Routine inspections are not conducted by the manufacturer, police, or insurance representatives for issues like a torn sunshade. However, an insurance representative might assess the damage if I file a claim related to the sunshade issue. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Warning lamps or messages related to the sunroof sunshade are not present in most vehicles.

Service airbag light repeatedly activates and goes off with passenger in vehicle. There was a previous recall Chevy #15400. NHTSA campaign #15V465000. Upon contacting the dealership about the issue. Claim was made that they didn't have a recall matching that number. My vehicle is within the production dates and has the heated and vented seats.

Passenger Presence Module is deactivating Passenger airbags intermittently.

The stabiltrac light comes on,sometimes I lose power. Sometimes the back up camera doesn’t work. Sometimes the parking brake light comes on the dash. Then ieverything will suddenly go away and everything is fine,only to have the same problems. This has been happening for months. I took it to the dealer multiple times and they are unable to fix it.

This system failed causing the cars computer to go haywire. I lost my speedometer and total dash display while driving.

Have had issues 2 times since owning this vehicle, both times sensor was replaced by dealership. Was told by service at dealership that this is a known issue for GM. Dealership found side detection modules swelled and connections corroded. Again for the 3rd time since owning this car from new. They, the dealership, cost the replacement of the module at $980.00 including labor. To fix an issue they have known about for years

The contact owns a 2015 Chevrolet Impala. The contact stated that while the transmission was in drive(D) with the vehicle idling on an incline, the vehicle inadvertently rolled backwards. The contact indicated that the brake pedal had to be depressed to stop the vehicle from rolling backwards down the hill. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 136,000.

Side Blind Zone Alert Module, Service Side Detection System

My son (a brand new driver) was driving to school with me in the passenger seat on surface streets at approximately 45 mph at 0600 and an error message came on the console about “Service Power Steering - Drive With Care” or something akin to that and my son was unable to steer the car. He was able to slightly steer it into a turn lane (right hand turn into a neighborhood) and almost struck an oncoming car. He was able to stop and switch seats with me. Thankfully traffic was light enough and no one was behind us for me to back up about 10 feet to enable me to muscle the car into the neighborhood side street to pull over. I immediately turned the car off, waited ~30 seconds and restarted the engine…still couldn’t drive and error message came up again. Waited another 5-10 minutes and turned the ignition and was able to turn the wheel with ease, so I drove the car the ~5 miles home with no issue, but immediately called a service repair shop; they told me that this was a known issue. (WHAT THE WHAT?!?! Losing the ability to steer while careening down the road is a FLIPPING KNOWN ISSUE AND THERE HAS NOT BEEN A SAFETY RECALL?!? WE COULD HAVE BEEN KILLED AND KILLED OTHERS!). I immediately took it to the repair shop as I refused to drive it as it was unnecessarily unsafe! The repair was quoted as $5,200 (brand new GM part replacement) or $3,800 (reconditioned part - which ironically had a better warranty on it than the genuine GM part!)…I needed my car so I authorized the repair. Not happy! (A side note and a huge slap in the face is that my father did and my husband actually still works for GM…I’ve seen all the near-misses reported here and NO ONE KNEW THIS WAS AN ISSUE UNTIL DRIVING AND THE ABILITY TO STEER WAS LOST! Thank goodness we were on a surface street and not interstate! My novice driver could have EASILY been killed if he was in a different driving situation. GM NEEDS TO ORDER A RECALL!!

I have had the blind spot modules replaced two times already and they are out for the third time. I have had to replace them like just over every 2 years. This time I had loan my car to my daughter, due to any accident she had with a deer, and had her four kids in the car when multiple modules started shutting down and nearly leaving her stranded. When I was able to inspect the car i found the the blind spot modules where extremally corroded and showed signs of melting to almost catching fire. I believe that these are a safety issue, and need to be recalled and problem fixed with a reliably solution. I am a ASE Certified Master Technician and have been for well over 38 years. and have seen many of these GM modules go bad multicable times.

The contact owns a 2015 Chevrolet Impala. The contact stated that he became aware that water was entering through the taillights into the trunk. The contact took the vehicle to the local dealer, where it was diagnosed with needing the seals and both taillight gaskets to be replaced. The vehicle was repaired but the contact became aware that the truck was corroded. The contact took the vehicle back to the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 61,617.

My dealer is charging me $1606 for 2 sidevew detection modules caused by water damage and corrosion and that’s not covered under my extended warranty for my 2015 Chevy impala ltz 108k miles my cars has trouble starting and I have no working dash indicators no speed no gas no temp no rpm’s air bag light on and trac control on light . No turn indicators and no heat or ac and key fob don’t work unless I insert key fob arm rest slot all because of the sideveiw modules wow that is mind blowing $453 to diagnose and $1606 to fix

System failed suddenly stabilitrac , abs power steering, side detection all flashed on dash . Had to replace computer to restore power steering and stabilitrac and abs . Side detection a safety item still inoperative.

Both taillights are leaking through a gasket in the taillights causing pooling of water in the majority of the trunk and through two layers of carpet. This is causing mold to grow in trunk.

Service side detection notice came on, after replacing twice. While driving on the highway my speedometer dropped to zero. My odometer stopped advancing. My blinkers stopped working, as did my radio. Speedometer went to 12 (while driving at highway speeds) stayed at 12.

My side detection system has failed and not working on my 2015 ltz. Blind spot light stays on even when car is off. It’s causing other lights going crazy on and off. No check engine light on just the side blind spot indicator lights stay on. My car only has 70k miles it’s been happening for 1 wk I’m afraid to drive it after reading online that a clients impala nearly caught on fire. I’m reading that there is a recall with 2015 impala # n172097060 side blind zone alert module water intrusion. Please advise if there is anything Chevy/GM can do for me. I’m afraid to drive car and feel it’s a hazard driving around with faulty blind spots light.

In September 2021, my vehicle had approximately 130,000 miles and began to experience intermittent power steering failures. During these times, which were always unexpected, the Stabilitrak light would illuminate on the dashboard, and a "Power Steering" advisory would appear on the dashboard display screen. Power steering would then be unavailable until the vehicle was restarted. I am experienced in vehicle repair, and I isolated the left rear wheel speed sensor as the cause of this fault. I changed the left rear wheel bearing with an OEM replacement, and the problem went away. In January 2023, at approximately 160,000 miles I began noticing that my right rear wheel bearing was worn, and I changed it with an OEM replacement. Roughly 2 weeks later, my power steering has randomly begun to disengage while driving. The only message I receive is a "Power Steering" advisory, but this time, Stabilitrak remains operational. I am very concerned about this vehicle's design, which apparently kicks power steering offline as a result of anomalies with the wheel bearing speed sensors. The speed sensors consist of a circular magnet attached to the back of the bearing, and a device mounted within the bearing bracket which tracks the frequency of that magnet's rotation. The circular magnet is subject to corrosion and fracturing, as I discovered in September 2021, and again in January 2023, while replacing each bearing. This vehicle is quite heavy. A significant amount of damage, injury, and death is likely to occur if a driver with less capabilities than me is met with this awful fault while driving. Steering the vehicle in this condition, while below 50 MPH, is nearly impossible without enormous effort, especially around common 4-way intersections and at slow speeds. I believe speed sensor anomalies should not trigger a complete loss of power steering.

Continue headlight conversation

The contact owns a 2015 Chevrolet Impala. The contact stated while driving 40 MPH with the cruise control activated, the cruise control feature inadvertently deactivated, and the vehicle decelerated. An unknown warning light was then illuminated. The contact was able to accelerate, and the vehicle started operating normally. The vehicle was diagnosed by the dealer, and the contact was informed that the side detect module (B1010-00) needed to be replaced. The vehicle was not repaired, but an appointment was scheduled. The manufacturer was contacted and stated that the vehicle was out of warranty and referred the contact to the NHTSA hotline for assistance. The failure mileage was 30,000.

Side detection system is failed. Used for blind spots and I know this can cause more issues with car.

Water leak into rear compartment / trunk. Health problem with fungus & smell. Inspected by car dealer.

The contact owns a 2015 Chevrolet Impala. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where a code reader determined that there was a defect with the dual battery control module. The mechanic recommended that the module and both batteries be replaced. The dealer nor the manufacturer was notified of the failure. The vehicle had been repaired. The failure mileage was approximately 140,000.

THE BACK UP IS VERY DIM AND WHEN BACKING UP YOU CAN BARELY SEE WHERE YOU ARE BACK UP AND IF ANYONE ONE OR ANYTHING IS BEHIND ME. I AM NOT SURE IF ITS THE CAMERA OR THE SCREEN. THE SCREEN LOOKS FINE WHEN LISTENING TO MUSIC OR USING IT FOR CALLS.

Taillight gasket failed and leaks water resulting in water leaking into trunk anytime it rains or go through car wash. This caused corrosion to the amplifier shorting it out, there is now no sound or on star available. It also caused the blind spot detection monitor to have issues and no longer work. Upon inspection when the vehicle is running the wires sometimes start smoking white. Dealer said there was no issue, obviously the radio doesn’t work, the screen doesn’t even light up, no backup camera, no sound warning if the forward collision system is engaged, no seatbelt ding, no blinker sounds, no rear detection system or cross traffic warning system.

I was driving on the highway at about 60 miles per hour and my power steering went out without warning. The car was stiff and difficult to move and put the life of myself and my child in danger as well as others on the highway at the time. I took the car to a shop and they confirmed that the steering rack had failed or was near failure. It wasn't until I was able to navigate off the highway after driving to a Jiffy lube that the light ultimately came on.