Chevrolet · Impala · 2020
2020 Chevrolet Impala
0
Recalls
13
Complaints
5/5
Safety Rating
The 2020 Chevrolet Impala has no recalls and 13 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: steering (2 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Chevrolet Impala page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is steering with 2 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Review the recall section even if the total is smaller, because a limited number of recalls can still point to meaningful safety actions.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Chevrolet Impala currently shows no active NHTSA recalls listed on this page and 13 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 5/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are steering (2), unknown or other (2), air bags (2).
- Vehicle
- 2020 Chevrolet Impala
- Recalls
- 0
- Complaints
- 13
- Safety Rating
- 5/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
12.1% rollover risk in single-vehicle crash
Safety Features
ESC: StandardForward Collision Warning: OptionalLane Departure Warning: Optional
Owner Complaints
13 totalELECTRICAL SYSTEM,SEAT BELTS,LANE DEPARTURE
Sep 3, 2025
Seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working
POWER TRAIN,UNKNOWN OR OTHER
Jul 8, 2025
I Took My Car To Castle Villa Park On July 8 2025 And Explained To Tony That Check My Car In That It Sound As If It Was A Hub Bearing My Car Was Dropped Off At 7:00 AM Until Around 1:00PM I Was Told I Need A Tire To See If It Was My Hub Bearing Which Didn’t Make Sense To Me So I ...
Preview excerpt
STEERING,POWER TRAIN,ELECTRICAL SYSTEM
Mar 31, 2025
I purchased this vehicle in a CHEVY DEALERSHIP in palatine, IL. [XXX]. 50k miles a chevy impala around 38k total with taxes and all. A month later I had to pay 200 for a diagnostic at the dealership to check an issue with the steering. They said nothing was wrong with it and it w...
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STEERING
Jan 1, 2025
2020 Chevrolet Impala Premier purchased July, 2015, mileage: + or - 12 miles I started having hard steering and made several trips to the dealer while under warranty and the dealer could not gen an OBD reading and no on dash reading. Right after the warranty was up and at 5,322 ...
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AIR BAGS
CRASH1 injuryOct 29, 2024
The contact's friend owned a 2020 Chevrolet Impala E. The contact stated that while her friend was driving at 25 MPH and approaching a curve, he inadvertently lost control of the vehicle. As a result, the vehicle left the roadway, rolled, and came to a complete stop with all fou...
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UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
Aug 29, 2024
I was driving down the highway in anchorage ak I heard a loud bang like a gunshot , when the vehicle was inspected I was told basically Evap, fuel system , fans , electrical , Cadillac converter exploded was the loud bang ! Serious issues have caused the vehicle to be inoperable ...
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UNKNOWN OR OTHER,VISIBILITY/WIPER
Aug 22, 2024
The back window is leaking and water is getting all on my trunk and ruining my items. Ford did not do a good job of sealing the windows.
UNKNOWN OR OTHER
Nov 19, 2023
As I was driving my car in the interstate the car started making noises and began to shake and then it stop driving normally. I did my best to move to the curve and then called a towing truck to get the car. The car transmission stopped working properly. I conducted an analysi...
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AIR BAGS
CRASHJun 20, 2023
I was in a car accident on June 20, 2023. I was stopped in traffic and was hit in the rear and pushed into the vehicle in front of me. The air bags detonated but did not deploy. The steering wheel and both front seat side air bags had some coming but the airbag did not deploy.
UNKNOWN OR OTHER
Oct 1, 2022
While driving the RPMs decrease while the speeding is increasing. At time you can feel the car slow down when pushing the accelerator and then it slightly jumps forward. The car can be going 75mphs and the RPMs will be between 0 and 1. This also causes it to lag.
Showing 10 recent complaints from 13 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Chevrolet models. That sequence helps separate one-off year spikes from broader make-wide patterns.
More Chevrolet Impala Years
2019 Chevrolet ImpalaCompare this year against 2020 for complaint and recall shifts.1r26c2018 Chevrolet ImpalaCompare this year against 2020 for complaint and recall shifts.1r58c2017 Chevrolet ImpalaCompare this year against 2020 for complaint and recall shifts.115c2016 Chevrolet ImpalaCompare this year against 2020 for complaint and recall shifts.109c2015 Chevrolet ImpalaCompare this year against 2020 for complaint and recall shifts.3r296c2014 Chevrolet ImpalaCompare this year against 2020 for complaint and recall shifts.12r629c
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Frequently Asked Questions
How many recalls does the 2020 Chevrolet Impala have?
The 2020 Chevrolet Impala has 0 recalls recorded by NHTSA.
How many complaints have been filed for the 2020 Chevrolet Impala?
NHTSA has received 13 owner-reported complaints for the 2020 Chevrolet Impala.
What is the NHTSA safety rating for the 2020 Chevrolet Impala?
The 2020 Chevrolet Impala received an overall safety rating of 5 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Chevrolet Impala?
The most commonly reported complaint categories for the 2020 Chevrolet Impala are steering (2 reports), unknown or other (2 reports), air bags (2 reports).
Does the 2020 Chevrolet Impala have any recalls?
NHTSA does not currently list any recalls on record for the 2020 Chevrolet Impala. To verify the status of your specific vehicle, check nhtsa.gov/recalls with your VIN.
Check Another Vehicle
Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.