2017 Chevrolet Malibu Complaint Log

Ever since I purchased my car I have had many issues under 36,000 miles. 1) locked out of my cars for the first 2 years and eventually there was a recall for a bad module, was replaced. 2) My gear is parked and getting notification not parked and had to fix it. 800 Switch 84733196 and harness 84955381. Parts $41.27 Labor $280.00 Total $321.27 @Gordon Chevrolet. 3) Engine light has come on and off since I purchased the car. Repaired ECM Calibration update and 02 sensor replacement 2 12701634 sensor Parts $143.92 Labor $420.00 Total $563.92. It was repaired on 8/26/2021, once again engine light is on again. 4) A/C needed a new replacement condenser which cost $907.39. I didn't buy a brand new car from now spending way too much time at the dealership to fix it and this needs to be investigated for recall. Dealership did inform me it happens a lot with 2017 Chevy Malibu. Please advise. Invoice No. [XXX], 33753 miles in / 33760 miles out. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THE VEHICLE ENGINE TURNED OFF WHILE DRIVING IN THE CITY. IT THEN CAUSED THE STEERING WHEEL TO STIFFEN AND MAKING IT DIFFICULT TO STEER. THE CAR POWER WENT INTO LOW MODE. THE AC WENT INTO FAN MODE. AND THE CAR STAYED STATIONARY.

WHEN STOPPED AT A STOP LIGHT AN ELECTRIC MOTOR KICKS IN FOR ABOUT 30 SECOND AND THEN THE ENGINE MOTOR RESTARTS MAKING THE CAR WHAT TO JUMP FORWARD. IF THE DRIVER HAS ONLY A LIGHT FOOT ON THE BREAK PETAL HE/SHE COULD HIT THE CAR IN FRONT. I HAVE NOTIFIED BOTH ME DEALER AND GM AS I BELIEVE THIS TO BE A SAFETY ISSUE IN IT DESIGN. IT HAPPENS EVERY TIME I DRIVE AND HAVE TO STOP AT A LIGHT AND WAIT FOR ABOUT 30 SECONDS

I PURCHASED A 2017 CHEVY MALIBU LAST WEEK. I WAS LOOKING OVER THE DATA ON THE CHEVY WEBSITE. CHEVY IS LISTING TWO DIFFERENT HP RATINGS FOR THIS CAR. ONE AREA STATES 163HP & 184 LB-FT TORQUE. THE OTHER SAYS 160HP & 184 LB-FT TORQUE. THE MAIN ISSUE I HAVE IS WITH THE TRANSMISSION. GM SAYS THE CAR COMES WITH A 6T45 TRANSMISSION. THAT TRANSMISSION IS RATED AT 215HP & 232 LB-FT TORQUE. ENOUGH FOR THE RATED ENGINE. THE TRANSMISSION IN THE CAR IS A 6T40. RATED AT 180HP & 177 LB-FT TORQUE. THE TORQUE ON THE MOTOR IS 184 LB-FT AT 2500 RPM TO 3000 RPM. I WORK AND LIVE IN PHOENIX, AZ. 95% OF DRIVING IS CITY DRIVING. I AM PAST THE MAX OF THE TRANSMISSION MOST OF THE TIME. THIS TRANSMISSION WILL FAIL VERY FAST IN THIS HEAT. PLUS THE EPA FUEL RATING I'M SURE WAS CALCULATED WITH THE TRANSMISSION ADVERTISED BY GM NOT IN THE CAR. I OWN A CAR THAT IS NOT AT ALL WHAT I THOUGHT IT WAS.

6/13/2017 I WAS INVOLVED IN A 2 VEHICLE COLLISION ON A HIGHWAY. I WAS TRAVELING APPROXIMATELY 55 MPH WHEN A VEHICLE PULLED OUT DIRECTLY IN FRONT OF ME, ATTEMPTING TO CROSS MY LANE OF TRAFFIC. BOTH VEHICLES WERE TOWED. STAFF AT THE TOW SERVICE DISCOVERED THE REAR DOOR AIRBAGS HAD NEVER BEEN PLUGGED IN AT THE FACTORY. THIS IS A LACK OF QUALITY CONTROL AT MANUFACTURERS LEVEL.

AFTER MUCH RESEARCH I HAVE FOUND OUT THAT THE TRANSMISSION THAT IS IN THE 2017 MALIBU, WHICH IS THE 6T40, IS NOT RATED TO BE IN THIS VEHICLE. THE 6T40 IS RATED AT 177LB-FT TORQUE, THE MALIBU HAS 184LB-FT. GMAUTHORITY.COM/BLOG/GM/GM-TRANSMISSIONS/MH8/ THIS LINK IS THE PAGE FOR THE 6T40. HOWEVER, THE 6T45 IS WHAT SHOULD BE IN THE CAR, HTTP://GMAUTHORITY.COM/BLOG/GM/GM-TRANSMISSIONS/MH7/ THIS IS THE LINK FOR THAT ONE, AS YOU CAN SEE THE MAX TORQUE IS 232LB-FT. HTTP://MEDIA.CHEVROLET.COM/MEDIA/US/EN/CHEVROLET/VEHICLES/MALIBU/2016.TAB1.HTML THEIR WEBSITE ALSO SAYS THAT THE CAR SHOULD HAVE THE 6T45 TRANSMISSION IN IT. THE CAR IS BRAND NEW SO THE ONLY THING I HAVE NOTICED IS HARD SHIFTING, BUT IN THE FUTURE I FEEL AS IF THIS COULD BECOME A PROBLEM. I HAVE TALKED TO GM AND THEY SAID THEY ARE THE SAME, BUT AS YOU SEE THEY ARE NOT THE SAME. IF THIS POST NEEDS TO GO SOMEWHERE ELSE PLEASE LET ME KNOW, I JUST WANT TO STOP THIS BEFORE IT STARTS.

2017 CEHVROLET MALIBU. CONSUMER WRITES IN REGARDS TO PURCHASING A VEHICLE THAT DID NOT INCLUDE FEATURES STATED AT TIME OF PURCHASE. *LD THE CONSUMER STATED THE VEHICLE WAS SUPPOSED TO BE EQUIPPED WITH CRASH AVOIDANCE SYSTEM. AFTER ATTEMPTING TO HAVE THE SOFTWARE UPDATED TWICE THE CONSUMER WAS ADVISED THE SYSTEM WAS ONLY DESIGNED TO OPERATE AT SPEEDS BETWEEN 30 AND 50 MPH. THE CONSUMER STATED THERE WAS NO WAY TO TEST IF THE FEATURE ACTUALLY WORKED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE.*JS

LOUD VIBRATIONS NOISE COMING FROM THE LEFT SIDE UNDERNEATH THE DASHBOARD WHEN DRIVING ON RUFF ROADS

ON 27 APRIL, 2017, I WAS RIDING AS A PASSENGER IN A 2017 MALIBU. WE WERE TRAVELLING AT APPROXIMATELY 50 MPH WHEN WE NEEDED TO STOP RAPIDLY, TO AVOID AN ACCIDENT. THE PASSENGER SEAT BELT DID NOT FUNCTION AT ALL. BECAUSE I HAVE ZERO TRUST IN GM, I WAS PROTECTING MYSELF (THE BEST ONE CAN) FOR JUST SUCH AN OCCURRENCE. THIS WAS A RENTAL CAR, UNKNOWN WHICH RENTAL COMPANY, AS I WAS A PASSENGER. BUT THIS SCARES ME BECAUSE IN DECEMBER OF 2000, I WAS DRIVING A RENTED PONTIAC GRAND AM (TRULY THE LAST TIME I HAVE DRIVEN OR RIDDEN IN A GM VEHICLE), AND THE SEAT BELT, NOR THE AIR BAG FUNCTIONED CORRECTLY. SADLY, GM HAD KNOWN ABOUT BOTH PROBLEMS FOR YEARS, BUT REFUSED TO ISSUE A RECALL. I WAS NEARLY KILLED, AND WILL SUFFER FROM A LIFE ALTERING TBI FOR THE REST OF MY LIFE. IT IS NOT SURPRISING (AT LEAST TO ME) THAT GM STILL HAS ISSUES WITH THEIR SEAT BELTS. I JUST DON'T WANT ANYONE TO REPEAT WHAT HAPPEN TO ME. I CAN FIND OUT MORE INFORMATION CONCERNING WHERE THAT RENTAL CAR IS FROM IF NECESSARY.

THE VERY FIRST ADVANCED DIAGNOSTIC REPORT BY 'ONSTAR" EMAILED TO ME ON 04/07/2017, WAS LESS THAN 30 DAYS AFTER THE FINAL SALE OF MY VEHICLE. I CALLED THE SERVICE TEAM FOR THE FIRST TIME ON APRIL 7, 2019 @4:13PM. (SEE PHONE RECORDS) I AM UNSURE OF THE MILEAGE HOWEVER; I DO CONFIRM IT WAS WITHIN THE 30 DAYS OF ME PURCHASING THE CAR AND I SPOKE WITH A SERVICE REP BY THE NAME OF GUY. AT THE TIME OF SALE, THE CAR HAD 15 MILES TOTAL. THE DIAGNOSTIC MESSAGE RECEIVED ON APRIL 7, 2017 WAS "AN ISSUE WITH THE EMISSIONS/ ENGINE POWER REDUCED/ENGINE STALLED". THE CHECK ENGINE LIGHT WAS ALSO ON I HAVE RECEIVED AN EMAIL TO THAT EFFECT EVERY MONTH THEREAFTER, AND TO DATE. EACH TIME CAUSING THE CHECK ENGINE LIGHT TO COME ON. I HAVE ALSO ATTEMPTED TO HAVE THE CAR REPAIRED MULTIPLE TIMES, WITHIN WARRANTY AND WHILE OUT OF WARRANTY, BY TWO DEALERSHIPS. 1. ROCKMONT OURISMAN CHEVROLET &2. SPORTS CHEVROLET. BOTH SERVICE TEAMS NEVER RESOLVING THE ISSUE. THE LAST FEW TIMES THE CAR WAS IN FOR SERVICE AT THE SENIOR ADVISOR'S RECOMMENDATION WAS ON 10/17/2018 FOR 1 DAY, 11/09/2018-11/13/2018 FOR 4 DAYS AND FINALLY 12/10/2018-01/17/2019, OVER 1 MONTH AT THE SPORTS CHEVROLET. DURING THIS TIME, UNFORTUNATELY, I WAS NOT UNDER WARRANTY; THEREFORE, I SPENT QUITE A BIT OF OUT OF POCKET EXPENSES ON A RENTAL VEHICLE FOR THE DAYS MY CAR WAS IN FOR REPAIR, EVEN THOUGH THIS ISSUE WAS OBVIOUSLY RELATING THE SAME UNRESOLVED COMPLAINT FROM APRIL 7, 2017 AND THAT A CHEVROLET SENIOR ADVISOR RECOMMENDED I GO THERE. I FOUND THE SENIOR ADVISORS TO BE UNHELPFUL AND LIMITED IN REMEDYING SIMPLE COMMON SENSE CUSTOMER CONCERNS. I HAVE LOTS OF DOCUMENTATION

TL* THE CONTACT OWNS A 2017 CHEVROLET MALIBU HYBRID. THE CONTACT ACTIVATED THE LEFT TURN SIGNAL AND IT FAILED TO TURN OFF AND CONTINUED BLINKING ONCE THE TURN WAS COMPLETED. THE CONTACT HAD TO MANUALLY TURN OFF THE BLINKER. ONE DEALER WAS NOTIFIED AND WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE FIRST DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO PROVIDE A RECOMMENDED REPAIR SOLUTION. A SECOND DEALER INDICATED THAT THE CONDITION WAS NORMAL. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 70.

The transmission stalls to get up and go after it has been driven for a short while causing it to slow down traffic and causing a slight risk trying to pull over to the side to allow drivers behind pass by. Once the driver stops at more than 5 stops is when the vehicle begins to hesitate to work properly.