2011 Chevrolet Silverado Complaint Log

Odometer Fraud. The contact purchased a 2011 Chevrolet Silverado 1500. The contact discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 103,000. However, at the time of the vehicle registration, it was discovered that the mileage was 155,000; but the Service record indicated that the mileage was 108,000.

Was sold with a warranty and was not fulfilled, and on top of that we found out they rolled the odometer back over 50k , then found out it has a spilt frame

[XXX] WITH ONLY 88,500 MILES no wreck or other incident service airbag light came on and dealership wants 180.00 just to check it. what creates the issue is that my other vehicle a 2010 Tahoe with 285,000 miles came on within 3 days of this one. What am i supposed to do? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

After 2 weeks of owning the truck which we are paying on it had to be towed 3 times stalling out and leaving leaving my family,my children with us at least once, and stranded in high traffic roads. We took it back to the dealership and they replaced the fuel pump and the fuel light came came on the very same day we picked it up. Now over a week after getting it back it has stranded us again,this time with our 3 children with us. This is on a Friday evening during rush hour. We manage to pull to a side road and off to the side a bit,but not fully. People are driving by very fast now as we wait for a tow.

The contact owns a 2011 Chevrolet Silverado 1500. The contact stated while the vehicle was at the dealer for the recall repair of NHTSA Campaign Number: 21V050000 (Air Bags); the contact was informed that the SDM module needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 171,000.

The contact owns a 2011 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked, unoccupied, and turned off, the front passenger's side air bag deployed. Prior to the failure, the air bag warning light had intermittently illuminated. The contact stated that there was no impact to the vehicle that would have caused the air bag to deploy. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

Na

Unknown

Stalking, harassment, identity thief, stealing of snap benefits and tampering

2011 Chevrolet Silverado 1500 severe frame rot drivers side front left from cab to rear wheel potential for snapping with holes of rot throughout also right side starting have had truck for 1.5 years which cost 11,000 dollars GM should be held accountable as I have read hundreds if not thousands of other Chevrolet truck owners with this issue, there was a recall for failure to add some type of rust prevention which issue would have been way past that stage GM is aware of this and fails to do anything about it, this is going to cost about 2500.00 to repair frames should not rot out like this what will it take before something is done about it 100,s of deaths due to fatal accidents the average person may not know about this as they may never go under their truck Thank You [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Hello Our 2011 Chevy Silverado looks like it was sitting in a lake. The rusted frame has a hole and has failed Pennsylvania Inspection. The whole underside of the vehicle frame is peeling away the body of the truck is very clean. Truck has 60,000 miles and is garage kept. We were shocked to see the condition when we were at the inspection station. It worries me how many of these trucks are on the road or towing trailers. Please don’t wait to take action until something happens. Yes, our vehicle is available for inspection pictures. There was no warning lights. Our local Pennsylvania State Inspection Station failed the truck during routine yearly inspection. Thank you for your attention to this matter.

The contact owns a 2011 Chevrolet Silverado 1500. The contact stated that there was rust on the frame of the vehicle. The contact stated that while having a routine oil change at an independent mechanic, it was determined that the subframe was extremely rusted. The mechanic was unable to put the vehicle on the lift. There were unknown warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 130,000.

Large sections of vehicle frame have completely rusted,rotted tĥrough.

Afm Lifters are starting to fail and my frame is completely rotted and needs to be totally swapped out.

This vehicle is an immaculate condition and the frame is completely rusted out of this. How can they not be a recall?

The contact owns a 2011 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked, there was an abnormal knocking sound coming from the engine. The vehicle was taken to be diagnosed. The contact was informed that the lifters and engine were damaged and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was 173,000.

The contact owns a 2011 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced and was causing the air bag warning light to illuminate inadvertently. The vehicle was repaired; however, the failure reoccurred. The contact was concerned that the air bags would deploy without the vehicle being involved in a crash. The manufacturer was made aware of the failure. The failure mileage was approximately 168,044.

The contact owns a 2011 Chevrolet Silverado 1500. The contact stated that the driver’s side rear sub frame was rusted and had collapsed, and the vehicle was unsafe to drive. The vehicle was towed to a dealer where it was diagnosed and determined that sub the frame needed to be replaced. The vehicle was not repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 144,230.

See attached document for complaint.

I am the original owner of a 2011Chevy Silverado 1500. At this time, the frame of the vehicle is badly rusted, and i was made aware after conducting research that General Motors had failed to properly apply anti corrosion material to the frame, which caused the frame to rust prematurely. The rear crossmember its totally rusted and could pose a problem in the very near future. By failing to apply anti corrosion material to the frame, it caused the acceleration and decay of the entire structure of the frame. This was visibly observed by both a NJ approved autobody shop as well as an independent repair shop where suspension work had just been completed.

The contact owns a 2011 Chevrolet Silverado 1500. The contact stated that after a visual inspection of the vehicle, he observed excessive frame corrosion under the driver’s side of the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 97,000.

My transmission failed and my truck wouldn’t move. I’ve replaced it with a rebuilt one which is already shifting hard and shuddering. These 6l80e transmissions are no good

This GM vehicle presents a safety risk to the public. The frame of the 2011 Chevrolet Silverado 1500 has prematutely rusted and corroded. GM fully understands and acknowledges this public safety risk only through a "Technical Service Bullitin" (service bulletin number 19-NA-255) which states that GM is aware of the lack of application of protective coating on this year and model. This "technical" concern urgently must be upgraded to a recall. The truck in its entirety and the public are at risk. The premature frame corrosion caused by the failure to apply protective coating which GM acknowledges, can, and presumably has, result in DEATH. The structural integrity of the entire vehicle should not be categorized as a safety bulletin. An incident due to faulty manufacturing resulting in death, is by definition a recall. Above mentioned vehicle does not meet minimum safety standards or poses an unreasonable safety risk due to defects that could harm consumers, hinder performance, or cause legal issues for the manufacturer.

Frame is completely rotted out at 104,000 miles. Why are all Chevy Silverado 1500s from 09-14 all rotting out extremely fast. There needs to be a recall ASAP.

No. Plastic broke on my dash and from the sun or cheap plastic and popped and hit my child in the head which left a scratch on his head. The whole dashboard has cracked.

my frame is rotting out there is a section missing by gas tank. i checked on line with other people and a lot of people have same problem i know totyota had problem and had to replace frames .gm should have too. please help. thank you

Frame and fuel cross member rotted out.

I recently had my vehicle inspected and the garage personnel told me it would pass inspection this time because there is a lot of rust on it.

Complete structural failure of chassis (Frame). Upon inspection on a mechanics lift the frame is cracked in several places and due to the undersized structural components and type of steel resulted in extensive corrosion. All components of vehicle depend on structural integrity of support frame. The frame has been inspected by several mechanics. All suspension components attached to vehicle frame are in serious jeopardy of failure. Several other Chevrolet truck owners have total losses of vehicle value to to undersized structural frame and extensive corrosion. This is a manufacturer's defect, its similar to building a house on a weak foundation.

Unknown. I doubt this will qualify but it seems to be a very common issue so I feel it is worth bringing attention to. I recently bought a truck from a state action that was a prior police vehicle as stated by the title. Once I purchased it and drove it home I was inspecting it and found a rust spot on the frame. As I cleaned dirt and debris off of it I discovered that the frame from just before the drivers side door all the way to where it bends up at the gas tank was completely rotted out. Specifically the bottom of the frame is fully gone. Doing research into repairs it seems that this generation and brand of vehicle had this problem seemingly universally. Which leads me to think it may have been a defect in manufacturing. Due to the bottom rusting out it’s hard to spot unless you crawl underneath. I’m sure I don’t have to go into detail as to why a compromised frame that people could be unaware of could be dangerous.

FRAME IS SEVERELY RUSTED THROUGH. NEEDS TO REPLACED, TRUCK HAS BEEN GARAGE KEPT. WITH LESS THE 100,000 MILES ON IT.

I put my truck up on a 2 post lift to change the brakes. But once the full truck weight was on the lift the frame started to crack i instantly put it on the ground and took a look and found that there was a crack through the middle of my frame on the side facing me Spanning from the back part where it starts to go up all the way to about the part of the frame under the middle of the drivers door. Then I took a look under it and saw a large hole in the frame where the lift was placed. I proceeded to feel in the previously mentioned hole and found some of the frame was paper thin other parts where about half the thickness of a good part of the frame. After this I took it into my local GM dealer to take a look at it they said that the frame is definitely in a very bad shape but it will hold but it will be an issue in the future. I feel i could be put at risk because I could hit a bad part of road at some point in the future and it could damage the frame more or completely brake.

Frame of truck rotted. Went to change shocks and it fell right off. Removed the bottom bolt on the shock and the 15 lbs shock fell to the ground with the top bolt still attached to the frame.2 years ago had to replace the the hitch due to rusted out Glad I was not pulling my 6000 lbs camper down the highway. The frame is so badly rotted it is unsafe to drive down the road. Not surface rust holes the inside of frame is rotted both sides. Unsafe to drive. Owned this truck for 9 years.

I WAS DRIVING DOWN THE ROAD AND THE AIRBAG WENT OFF AND CAUSED ME TO CRASH INTO A POLE

The frame is rusted and flaking to pieces. Have replaced tailgate latches twice due to rust.

I was told when I had my oil changed that my frame is rusted and has cracks

The frame is completely rusted on this truck it has approximately 133k miles on it. In my research on this year truck there are many complaints for the same issue some through this site and others through forums. There needs to be a frame recall issued on this truck the approximate date below is when it was noticed during an inspection

The contact owns a 2011 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V050000 (Air Bags). The dealer was made aware of the issue but denied the recall repair due to the vehicle having a Salvage Title. The manufacturer was made aware of the issue and a case was opened. The contact was informed to have the DMV remove the branded title from the vehicle. The contact had not experienced a failure. Parts distribution disconnect.

TOOK VEHICLE TO DEALER TO GET AN ALINGMENT, THE DEALER SAID COULD NOT DO THE ALINGMENT BECAUSE FRAME WAS BROKEN, UNDER CLOSER INSPECTION FOUND OUT THAT FRAME IS RUSTED AND DETERATING IN MANY SPOT INCLUEDING REAR LEFT SECTION AND REAR RIGHT SECTIONS, ON LEFT NEAR FUEL TANK, CROSS RAIL FOR FUEL TANK, THAT ATTACH FUEL TANK TO VEHICLE, ALSO CROSS MEMBER THAT ATTCH SHOCKS ON REAR TO TO FRAME.

This vehicle has a frame that is rusted far beyond what you would normally expect. The same problem is listed in other complaints here and elsewhere online. The passenger side running board fell off because the frame it was attached to was so badly rusted.

My 2011 Silverado has a very clean body, but the frame is completley rusted out. If you Google frame issues on these trucks you will see that many people are having the same issue and GM is doing nothing about it. I think GM should have to buy back these trucks as my truck went from being worth $12000 to being worth nothing

Truck has excessive rust and holes on frame, back wheel wells completely rotted out and bed is completely rusted out. Had to get covers for the wheel wells because it failed inspection due to the fact if someone bumped it they could be cut by the jagged edges. Have had over $6000 worth of frame work done in approximately 2021 and needs more. I will find receipts and send pictures. Chevy needs to be held responsible. Currently at dealer for airbag recall and inspection. There is no way it will pass. Huge safety issue and this is certainly not the only truck like this. How can Chevrolet get away with this? Toyota did right by frame issues. Why is Chevrolet not being held responsible? I've been to Mavis, Pocono Metal Craft and numerous other garages who all say the truck is so rusted it's worthless. When brought to the dealer where purchased, I was told there was nothing they could do. But when looking on line there is a recall put out in 2020 regarding Chevrolet frames and spraying the frame to prevent further damage. I was told it's due to the winters and what is sprayed on the road. That's not why this happened to thousands and thousands of people. I took great care of this truck.

The contact owns a 2011 Chevrolet Silverado. The contact stated that while driving at an undisclosed speed, she heard a loud abnormal tapping sound at the hood of the vehicle. The contact then stated that upon inspection, she noticed that the tapping sound was coming from the lifter and lifter arm when the piston dropped down. The traction control warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the pistons, rocker arm, head valve seals, and lifter arm needed to be replaced. The vehicle was repaired however, the failure recurred. The contact then stated that upon research she was informed that the engine may need to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 260,000.

On August 24, 2023 I took my 2011 Silverado WT extended cab 4X4 to a local independent service facility for a required annual safety inspection. It has failed an annual vehicle safety inspection due to frame rust through. I am scheduled with the repair shop to repair this new rust section September 12, 2023. This is the second year in a row that it has failed due to frame rust through after having been repaired last year. The truck has 141,846 mile on it and should not be experiencing a frame issue requiring welding repairs. If I lived in a state that did not require annual safety inspections this could easily become a major safety hazard resulting in a crash with severe personal injury or death. GM should be notified and held accountable to provide necessary repairs and or compensation very similar to the Toyota Tacoma frame recall a few years back.

The contact owns a 2011 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning. No warning lights were illuminated. The vehicle was towed to the residence and then towed to a transmission specialist to be diagnosed. The contact was informed that the transmission needed to be replaced; however, the contact was informed by the technician that the vehicle could not be repaired due to a rusted subframe that needed to first be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was provided information on how to independently repair a subframe, but no further assistance was provided. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.

Fuel leak at the fuel tank. Pulled tank from the truck, found the fuel pump housing was completely rusted out. Upon inspection of the pump housing, the high pressure line was rusted out and almost off the pump, causing gasoline to pump out and all over. After replacing this fuel pump I inspected the frame and found the frame looks like a frame off a truck that is 40 years old, not a truck that is only 12 years old. The frame has heavy levels of rust down thru from the drivetrain back. There are spots that are rusted completely thru the frame where it looks like a crack down the frame. Most of the rust is on the bottom side or inside area of the frame. This area with the rust crack will have to be repaired very soon for safety of the vehicle, because if the frame would happen to fail where this crack is, the truck would fold in half, and if it is being driven on the interstate it would cause a major accident for sure. The rusting is so extensive that instead of repairing the spots, it would be more feasible to just go ahead and replace the whole back half of the truck frame. This is unacceptable for Chevrolet to use material that craps out so fast on trucks that are supposed to last many years, instead of falling apart long before they are even paid off. A 12 year old truck shouldn't have this extensive amount of rust damage to the frame. I would just fix the frame if this was commonplace for trucks, but my 2000 Dodge Ram has a frame far better then what is under my 2011 Chevy Silverado as far as rust goes. 2000 Dodge surface rust in spots, 2011 Chevy completely rusted thru in spots. My next inspection on this Chevy will more then likely remove it off the road unless the frame is repaired. Unacceptable from Chevrolet and for only a 12 year old truck. I added pics of the frame right in front of the fuel tank, which the frame shows that long rusted crack down it. Can send more pictures of the frame in other places if needed.

I had my truck in my shop after a lot of clunking started to come from the rear suspension. I had the truck up on the lift to check out the cause, and found very disappointing news. This truck has approximately 107,000 miles on it, and should not have this much compromised structure. The body is in near perfect condition. The vehicle has always been garage kept and clean. The entire rear frame of the truck has rust scale/perforation. Multiple areas are flaking badly and have holes that are 1/2" and larger. The rearmost cross member that attaches the upper shock is rotted out and missing. The other crossmembers are in poor condition. The areas of the frame where the leaf springs attach are thin. The only solution that seems feasible is a complete stripping, reinforcement, and/or replacement of the rear frame section. I own and operate my own shop, and have the ability to do this work for myself but there is no reason I should have to fix a truck that is 12 years old. Sadly, this is not the only GM product I have seen with this type of rot. It's just unfortunate that my personal vehicle has one of the worst frames that I have encountered.

The truck brakes or something locked up and cause me to crash the truck. Police report was filed and insurance company has appraised the truck. No warning lights or anything came on.

The contact's father owns a 2011 Chevrolet Silverado 1500. The contact stated the vehicle was taken to emission inspection, but the vehicle failed the examination due to extended corrosion on the subframe. The vehicle was deemed not safe to drive by the mechanic. The contact drove the vehicle back to the residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 94,000.

The chassis on my truck is rusting apart.The truck has never been on the beach. I recently Had shocks replaced and this was pointed out by the mechanic. I went on line and found that this is a common problem. I .am the original owner. .