2017 Chevrolet Silverado Complaint Log

Radiator leak, coolant fully drained out, truck overheated. Approximately 86,000 + miles. I recently replaced the AC condenser back in [XXX]. Which I submitted a complaint form also. Reference below. Request #[XXX] Complaint number [XXX] Then in [XXX] I had the radiator replaced. This was due to a leak that caused all coolant to drain. The engine overheated because of the radiator leak. I was on the freeway when this happened. I ended up taking my truck to be inspected at a mechanic shop. I was then showed the issue of the leak. The radiator is poorly designed and is a similar issue to the AC condenser I had just replaced. The sides of the radiator is made of plastic which cracks or warp causing it to leak. I took pictures of the defective radiator after it was taken out. I decided not to go to a Chevy dealership, simply because of the higher cost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the contact noticed a knocking sound coming from the engine compartment. The vehicle was taken to the dealer; however, the engine was checked, and no issues were found with the engine. The failure reoccurred. The contact stated that after completing an inspection of the engine compartment, the contact noticed the fractured bolts on the exhaust manifold. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that the driver’s side seat lap belt cable was fractured at the frame. The contact removed the rubber boot and noticed there were only three strands holding the cable together. The contact stated the failure might have occurred during the crimping process during production. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the seat belt needed to be replaced. The vehicle was repaired. The manufacturer was contacted and stated that there was no warranty coverage for the failure. The failure mileage was approximately 84,000.

The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at approximately 60 MPH, the vehicle made grinding sounds. The contact pulled over on the side of the roadway. Upon inspection, the contact noticed flames coming from the rear differential, and the driveshaft had detached. The contact extinguished the flames with bottled water. The vehicle was towed to the dealer, where it was diagnosed that the rear axle had detached and the driveshaft had struck the transfer case. The contact was informed that the rear end and transfer case needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving 15 MPH, the low oil pressure warning light illuminated, and the vehicle displayed a message to turn off the vehicle. The vehicle was taken to an independent mechanic, who diagnosed a failure with the oil pump. The vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 43,000.

Trailer brake service message appears on dash and integrated trailer brake will not work. While towing heavy load system stopped working. Took to dealer. was told there was a bad wire in harness. Remedy was to cut wire and run new wire from front to back and recut at plug. worked for one year. happened again this year. have not had repaired again.

Power steering (EPS) quit working out of nowhere. I was out camping in Idaho. The power steering issue caused my battery to die and I was essentially stranded. No issues with the vehicle beforehand or warning lights.

The transmissions jerks, vibrates, and loses power as you accelerate

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that when the vehicle was started, there was an abnormal ticking sound heard. The contact stated that the sound was like a metal on metal. The contact stated that he drove approximately 20 MPH and returned to the residence and turned off the vehicle. The contact stated there was no warning light illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed that the lifters were sticking and were not opening as designed and the cylinder was pressing down on the cam shaft. The mechanic determined that the lifters needed to be replaced and then he would inspect the cam shaft for damage. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 97,000.

The Stabilitrak system is malfunctioning on my vehicle. It does it intermittently but can be available for inspection. When the stabilitrak system malfunctions, the vehicle will either shut down completely while driving, violently jerk the wheel to one side, or it shorts out the system for brief seconds while driving. Once the system malfunctions the "Stabilitrack" warning light comes on as well as the check engine light and traction control light. I have had the truck looked at on more than one occasion. The dealership I purchased it from first said they couldn't find anything wrong with the vehicle, but after showing them the video they came down to a bad power steering control module. I am having a second mechanic look at it to see if there is another solution. I have been reading this is a common problem on these vehicles and it is caused by a bad ground under the dash.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the transmission failed to shift out of first gear. The contact stated that the failure had been a reoccurring failure. The vehicle was taken to the dealer and diagnosed with transmission temperature sensor failure. The contact was informed that the transmission temperature sensor wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and offered to cover a percentage of the total cost of the repair. The approximate failure mileage was 71,000.

while attempting to accelerate or decelerate we feel a hesitation and harsh shift. also along with the harsh shifting there is a shudder at speeds from around 50-72 miles per hour. yes it is available for inspection. it was a bit nerve racking not knowing if we should be driving or not, we bought the vehicle with 59,000 miles on it and felt some jerky shifting but didn't think anything about it because it was a chevy and that is all we drive, but now with the shudder we are concerned. we were on a road trip yesterday to help our niece move and she lives 3.5 hours away and we noticed the shudder again, ( we just had it in the shop for new tires, rims and balance thinking it was the tires and rims and alignment ) we were nervous to drive it back home, more severe shudder like driving on rumble strips and the steering wheel would even shake. no warning lamps or messages.

18V586. GM's own number for this recall is 18289. These are for the 2015 Silverado’s . The 2017 Silverado 1500 are doing the same thing as the recall from above describes . My wife had almost accidents cause of this . I almost had an accident today as well getting off the freeway . I know a lot of people are having these problems as well . Gm needs to own up to this mistake they did with these trucks . They should be held responsible for this defect on this truck .

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while stopped at a traffic light, after the signal turned green, the accelerator pedal was depressed; however, the vehicle only revved but failed to properly respond. The contact stated there was no warning light illuminated. The vehicle was towed to the residence and later towed to an independent mechanic. The vehicle was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

The problem started about 3 days ago I was driving to work and I was coming to a stop at a red light then it said “trailer brake system” and then it completely shut my truck off and my brakes were really hard and my steering wheel was stiff then another day it did the same thing and after it was telling me all my blinker were about to go out.

8/10/2023 2017 Chevrolet Silverado 1500 had a collision with a deer on driver side front bumper and grille near Piedmont KS in the country. Airbags did NOT deploy although the airbag light DID come on at time of incident. On-Start contacted husband, driver, to make sure he was ok since it was a front end collision. Truck is currently at Gerber Auto Collision 10760 W Kellogg Wichita KS being repaired. Truck was due to be returned to us by 8/21/2023. As of this morning, the date was updated to be 8/21 to 8/25. I called them on it and they said they were having "someone" check the airbags since the light was on but it did not deploy.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving 70 MPH on the highway, the vehicle lost motive power and stalled for several seconds. Additionally, the wheels locked up; however, the vehicle independently restarted, and the contact was able to safely drive the vehicle to work where the vehicle remained. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure had been a recurring failure for the past two years. The contact stated that previously the vehicle was taken to the dealer due to the failure but not diagnosed. The manufacturer was made aware of the failure. The failure mileage was approximately 106,300. The VIN was unavailable.

Lost power to engine while on interstate.

The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at an undisclosed speed and turning, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving approximately 45 MPH, several unknown warning lights illuminated, and the vehicle stalled. The vehicle was restarted on the third attempt. The vehicle was taken to an independent mechanic where it was diagnosed that the oil pump needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 147,466.

My truck shuts off on its on ,steering wheel locks and truck shuts off . Very scary while on the road .

Lifter failure in cylinder 1. It is a known issue 8 speed transmission shutter and hard shifts.

6L80 TRANS SHUDDERS AND SLIPS

Trailer assist alarm keeps coming on intermittently. Then the brakes are very difficult to press. Almost feels like the brakes need to be bled. It only happens intermittently as well. It is very dangerous while driving as I cannot safely stop at red lights.

The system that failed is my transmission and this puts me in risk on getting stranded one day and yes it’s been confirmed by a dealer. Yes there was a message on the dashboard and other symptoms prior to the failure and they appear around mid July of 2023.

Vehicle exhibited a loud bang from the engine compartment followed by a ticking noise from the engine and loss of power while highway driving in a remote rural area. Check engine light did illuminate. Vehicle was subsequently towed and issue was diagnosed by an independent repair shop as a failure of an active fuel management valve lifter and was repaired. Approximately 10,000 miles later while also at speed on a congested highway the vehicle experienced a second failure 12 July 2023. No dash lights nor warning indicators were illuminated, though problem was indicated by severe loss of power and very rough idle. Issue was diagnosed by dealership as failure of #4 and #6 cylinder AFM lifters....which were replaced new following the first failure in summer 2022.

Dear NHTSA, The truck has lost electrical power several times over the past few months but only 3 times while driving. Today it completely shutdown while making a right hand turn at a busy intersection causing the loss of power steering and braking while narrowly missing a car waiting for the traffic light It took both hands to turn the wheel and both feet to push the brake pedal enough to stop on the shoulder. Prior to this latest incident I removed the engine compartment splash pan, checked the starter and ground connections and all seemed well. I then unplugged, cleaned and reconnected all electrical connections in the engine compartment and fuse box. The complete shutting down of a vehicle and its electric system while driving is a very dangerous matter. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the engine. The contact stated that the vehicle stalled, and the gear shifter became inoperable. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,564.

The trailer brakes light keeps coming on for no reason at all times

Brakes do not work properly in low speed applications such as in parking garages or pulling out of the driveway. There is a jerking issue and the brake pedal almost goes all the way to the floor in those instances.

The transmission locked up while driving such that we came to a stop in traffic with our newborn and toddler in the back seat and were required to call 9-1-1 because the vehicle was stuck in a gear and would not move while we were in the middle of a road in traffic. The problem has been confirmed by a dealer that the transmission blew due to metal getting into the transmission from failure of transmission pan. There was minimal warning before it happened. Approx. 8 months prior we had taken it in to dealer because the RPMs were running high and and we’re told it was the 4 wheel drive causing it and approx. 2 weeks prior to this incident we heard grinding.

Break assist light came on and Truck was very hard to stop. Break pedal got very hard. Took to a auto repair and they said it was the air break assist pump.

The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving approximately 5 mph, the braking system suddenly failed causing the brake pedal to become extremely hard to press and the vehicle would not immediately stop. As a result, the contact crashed into a utility pole. During the incident, no injuries were reported and no police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 19V761000(Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 118,000.

Service Power Steering message comes on and off at random time. Almost got into a accident a couple of times. One example is I was getting off the freeway and the exit made a U shape turn. The Power Steering message came on and I lost power steering and it became so hard to steer. The wheel almost jerked out of my hand and almost went straight into the wall had to use my whole body to turn the steering wheel. Checked grounds and connections all that seem good also checked for codes and there were no active codes

While turning steering wheelat low speeds. The steering wheel will jerk out of your hand and lose power. All the electrical power on the dash will go out for a few seconds and return the steering will return. Also, this is happening over three times in the past week and almost causing me to crash into other parts cars. There is a recall for other vehicles in the 2015 model with the same problem, Campaign #18289

The AFM system to the vehicle started to fail while I was on the road with my family. Vehicle went into limp mode as the vehicle started. Displayed on the dashboard engine loss of power with check engine light on. Took to the dealer to repair and got quoted a spark plug change when the issue is clearly something else.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving 10 MPH, the message "Services Power Steering Assist - Drive with Care" was displayed and the steering wheel became firm. The vehicle was taken to the dealer and the contact was informed that the torque input sensor needed to be replaced in the rack pinion, and that the power steering assist needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 14,450.

Truck began to shift hard, check engine light came on, took to a mechanic and was told it needs a new transmission. Current Mileage 90k

Yesterday while parked I put on my seatbelt and it broke off at the cable where it comes out of the seat by the door.

Brake pedal becomes hard/stiff to apply at low speed. Normally happens after driving at highway speeds.

Brake assist light comes on at slow speeds and makes braking really hard and truck feels like it’s not going to stop

The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at various speeds, the vehicle shut off and the entire instrument panel started flickering. In addition, the wheel would independently turn itself. The ABS warning light was illuminated. The vehicle was towed to a lot. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 70,000.

The engine lifter failed. The lifters collapsed on the highway. The inspection is available upon request. My husband was the driving on the highway and heard a tapping noise. All the engine lights came on and he pulled off to side of highway and was instructed not do drive the vehicle. The vehicle needed to be towed and was not drivable. The vehicle was towed to the dealer and confirmed if was the lifters which needed to be replaced. There were no warning signs, no lamps, no lights prior to the failure to alert something was wrong. After paying for the repairs at the dealer in the amount of 5,441.18 and other expenses, we reached out to Chevrolet Customer Assistance asking for them to cover the cost of this repair. We did not have time to get an extended warranty since this vehicle is new. With a vehicle having 56,000 miles on it, it should not be having engine problems. Our argument and frustration is GM knew of this problem on this particular vehicle and did not request a recall and this model. They refused to give us a full refund and gave us 2,720.29. We appreciate the assistance, but after doing research on this problem, this is a common concern and many customers have had to have their lifters replaced. GM knows of this issue and did nothing to correct their mistake. I have never experienced engine problems on any of the vehicles I have owned for over 10 to 15years old.

When driving the airbag goes on the light goes off when turning off the vehicle but as soon as you start driving the airbag light goes on

while driving my son saw smoke coming from the rear window defogger, I pulled over and saw melted pieces of plastic, I contacted my dealer when I saw a recall online, my dealer said even though your vehicle is the same year and model and the exact same condition occurred, your vehicle is not listed under the recall. I don't understand why this vehicle is not under the recall when the exact condition occurred. GM was unable to assist with and complete the repair under the recall

AC condenser leak, no cold air blowing. Only 82,539 miles. I took my truck to Chevy and was told about the issue and the cost amount to replace. I asked if that’s under warranty or recall. Chevy dealer told me no. Because there haven’t been too many complaints about it, so it’s not yet a recall. Then the service person then proceed to tell me the repair cost amount which was around $1100. And I was also told that Chevy now has a better AC condenser part to replace the defective ones. This obviously upsets me because this truck has been nothing but problems for me. I took my truck to a mechanic shop and had the AC condenser replaced for way less than what Smith Chevrolet of Turlock CA quoted me on cost. My mechanic showed me the defective part and where it’s leaking at. The AC condenser is built poorly. Plastic parts attached to the side of the condenser cracks easily as I was told, causing it to leak freon.

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the transmission was slipping, and the engine revved loudly with a high RPM while idling. Additionally, the vehicle was jerking while driving. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 73,000.

The truck suddenly started misfiring, running rough and lost power while driving. All the dash lights illuminated and the check engine light began flashing. We were a couple hours from home so we had to have the truck towed home. This could have been much worse as we were towing a trailer on a busy highway but luckily we were able to pull over to the side of the highway. Upon returning home we had the truck checked at the local Chevrolet dealership service department and were told we needed a whole new engine. After about 5 months after the initial incident we paid to have a new engine installed at the same dealership that inspected it. The truck had not exhibited any signs of any problems prior to the incident.

My 2017 Chevy Silverado has four General Tires 285/45 R22 114 H installed. DOT HW6T HMW1 on all four tires. We had driven to Ohio from NY over the weekend and on the return trip (about 900 miles into the trip) the air pressure light came on and I noticed the Rear Driver side tire had 23 lbs of air. The leak was slow enough that I was able to drive 2 miles to a exit and stop at a gas station. When I got out I could hear the air leaking from the tire but could not see any visible issue yet. After jacking up the truck and removing the tire that's when I notice the tread was completely splitting away from the tire. See pictures. The tread had split about 3/4 of the way around the tire. Although this tire is not on the list for the recall 21T001000 the defect description matches.

2017 Chevy Silverado 1500 6-speed 6L80 had a torque converter failure and the transmission had metal debris. The vehicle would jerk or hard shift on acceleration while on the highway. When stopped at a light the truck RPMs would increase and then hesitate, jerk, and then move. This started as being barely noticeable and within a couple of weeks became extremely dangerous. I was on my way to the dealer for inspection when at a light and the RMPs went up it hesitated, jerked, and then moved, jerked again, then stopped. The vehicle was inspected by the dealer before purchase in Nov 2022 and this took place in April 2023. The vehicle was towed to GM service center/dealer who said the torque converter and transmission were issued and needed to be replaced. I moved it to another transmission shop to have the work done. No warning lights. From the time the light jerks/rough shifts randomly happened to the time the hard jerks/hard shifts happened almost causing an accident only a couple of times once in Dec 2022 and then it ran fine. On 4/22/23 I felt it again and headed towards the GM when it happened harshly and I didn't make it due to the RMP reve, hard jerk, and then nothing. I was lucky that this time I was in town and not on a highway.