2004 Chevrolet Suburban Complaint Log

INCIDENTS REGARDING TIRES AND/OR FRAME ISSUES NOT SURE. *NM

MULTIPLE COMPLAINTS. - TACHOMETER DOES NOT WORK CORRECTLY - DOES NOT WORK SOME OF THE TIMES; WILL STICK IN DIFFERENT PLACES, ETC; DATE OF FAILURE: FEB 2008 - STEERING COLUMN HAS AUDIBLE/PHYSICAL THUMBING/BANGING WHEN TURNING LEFT OR RIGHT - DATE OF FAILURE: 02/01/2008 (32,000 MILES); - A/C SOMETIMES GOES TO BLOWING HEAT - WHEN TURNED OFF AND ON IT WILL SWITCH TO A/C - NOT ALWAYS - SOMETIMES TURNING AUTO OFF AND THEN ON WILL FIX PROBLEM - DATE OF FAILURE FIRST NOTICED 06/01/2006; - DRIVER SIDE SEAT HEATER - WHEN I TURN IT ON I SMELL ELECTRICAL WIRES BURNING - DATE OF FAILURE - 03/06/08; - A/C - THERE IS A HIGH PITCHED NOISE (LIKE VACUUM) COMING FROM THE RIGHT REAR OF THE VEHICLE WHEN A/C IS ON AND THE AUTO IS AT IDLE - DOES NOT DO IT ALWAYS - THIS NOISE IS VERY AUDIBLE INSIDE AND OUTSIDE OF VEHICLE - DATE OF FAILURE: 09/26/2005; *TR

THE OUTSIDE TEMP READER LOCATED IN THE REARVIEW MIRROR HAS READ 140 DEGREES FOR ALMOST 2 YEARS. REPAIRS WERE ATTEMPTED, BUT UNSUCCESSFUL. I FEEL IT IS A SAFETY ISSUE DURING THE WINTER... I TRAVEL WITH MY 2 CHILDREN OVER MANY DANGEROUS MOUNTAIN PASSES AND THE "ICE" READING WOULD BE NICE. *TR

DT: THE CONTACT HAS A 2004 SUBURBAN. IT HAS BEEN IN THE REPAIR SHOP 4-5 TIMES FOR AIR BAG PROBLEMS. THE AIR BAG LIGHT WOULD COME ON PERIODICALLY AND THEN IT WOULD STAY ON. IN MAY 05 THE DEALER REPLACED THE CONNECTORS. SINCE THEN THEY HAVE HAD TO REPLACE THE AIR BAG ON THE DRIVER'S SIDE, AND THE COMPUTER THAT GOES TO THE AIR BAG ON DRIVER'S SIDE. THEY REPLACED THE CONNECTORS AGAIN LAST WEEK ON 8-17-05. THE CONTACT TALKED TO GM, AND THEY OFFERED HIM AN EXTENSION ON THE WARRANTY FOR THE AIR BAG. NO ONE WAS ABLE TO GIVE A DEFINITIVE ANSWER AS WHAT WAS CAUSING THE AIR BAG PROBLEM. *AK *NM

THERE IS A "LACK OF POWER" WITH MY 2004 CHEVROLET SUBURBAN 1500. MY PREVIOUS 1999 CHEVY TAHOE TOWED MY BOAT AND TRAILER EASILY MY NEW SUBURBAN WITH 40 MORE HORSEPOWER HAS A VERY DIFFICULT TIME TOWING THE TRAILER. IT IS VERY DIFFICULT TO MAINTAIN HIGHWAY SPEEDS WITHOUT THE TRANSMISSION CONSTANTLY SHIFTING IN AND OUT OF LOWER GEARS. IT DOESN'T SEEM TO MATTER IF I AM IN TOW MODE OR NOT. WITH 40 MORE HP. THAN THE OTHER VEHICLE AND THE SAME AMOUNT OF TORQUE THIS SHOULD BE EASY FOR THIS TRUCK. MORE IMPORTANTLY THERE IS A GREAT LACK OF ACCELERATION WHEN YOU DEPRESS THE PEDAL. I GUESS YOU WOULD CALL IT A BIG LAG. I AM TOLD THIS IS CALLED "TORQUE MANAGEMENT." WELL TORQUE MANAGEMENT ALMOST GOT MY FAMILY KILLED THE OTHER DAY! WHEN PULLING INTO TRAFFIC A CAR CAME OVER THE HILL RATHER QUICKLY I STEPPED ON THE GAS .....AND NOTHING HAPPENED IT WAS LIKE I WAS DRAGGING AN ANCHOR. THE DEALER SAYS THAT IS THE WAY THEY ARE DESIGNED AND COMPUTER CONTROLLED AND THERE IS NOTHING THAT CAN BE DONE ABOUT IT.*JB

2004 CHEVROLET SUBURBAN REAR BRAKE PADS AND ROTORS ARE RUSTED.***NO ANSWER REQUIRED*** *MR RECALL CAMPAIGN# 04V0450000 & 05V04300. *SC

JULY 19TH IN DENVER COLORADO 2004 CHEVY SUBURBAN STALLED ON SANTA FE BLVD. IN HEAVY TRAFFIC. WAITED 30 MINUTES AND THEN STARTED TRUCK AND WENT ABOUT 2 MILES AND STALLED AGAIN CALLED LOCAL DEALERSHIP AND HAD TRUCK TOWED TO DEALERSHIP. DEALERSHIP REPLACED FUEL PUMP UNDER WARRANTY. DROVE TRUCK 1.5 HOURS AND SAME ISSUE OF TRUCK STALLING. TOOK BACK TO DEALERSHIP AND MECHANIC ON DUTY TOLD ME THAT IT WAS A KNOWN DEFECT WITH THE 2004 CHEVY SUBURBAN AND NOTHING COULD BE DONE UNTIL THE AIR TEMPERATURE WENT DOWN. TEMPERATURE WAS AROUND 100 DEGREES. PROBLEM IS CAUSED BY HIGH TEMPERATURE AND ALTITUDE. PROBLEM IS VAPOR LOCK. ON THE 22 OF JULY DEALERSHIP WAS TOLD TO REPLACE THE FUEL PUMP AGAIN BY LOCAL CHEVY AREA VEHICLE MANAGER (AVM). DEALERSHIP REPLACED THE FUEL PUMP AGAIN AND I DROVE IT FOR 1.5 HOURS AND IT STALLED AGAIN IN TRAFFIC. TOOK SUBURBAN BACK TO DEALERSHIP NEXT MORNING. DEALERSHIP ASSURED ME THAT 700 NEW FUEL PUMPS ARE AVAILABLE TO FIX PROBLEM AND ONE WOULD BE INSTALLED ON MY TRUCK ON JULY 26TH. ON JULY 26TH FOUND OUT THAT FUEL PUMP SENT BY CHEVORLET CORPORATE WOULD NOT FIT THE SUBURBAN AND THAT I HAD TO TAKE MY CHANCES AND DRIVE IT BACK TO MINNESOTA. TEMPERATURE WAS COOLER AND CHEVY FELT IT WAS WORTH THE RISK FOR ME TO DRIVE IT BACK TO MINNESOTA AND LET THEM KNOW IF I HAD A PROBLEM. DEALERSHIP ALSO ADMITTED THAT THE FUEL PUMP IN THE SUBURBAN WAS ALREADY THE "NEW " HEIGHT ALTITUDE VERSION OF THE FUEL PUMP AND THAT THE DEALERSHIP HAD MULTIPLE VEHICLES WITH THE SAME PROBLEM AND CHEVY DOES NOT KNOW WHAT THE PROBLEM IS. DEALERSHIP SAYS ISSUE IS WITH 2004 SUBURBANS AND SILVERADOS. KNOWN ISSUE AT CHEVY AND THEY ARE DOING NOTHING TO FIX IT. SUBURBAN WILL STILL NOT WORK AT HIGH ALTITUDES (DENVER) AND TEMPERATURES IN THE 90S. SUBURBAN WAS NOT FIXED. LUCKILY WEATHER COOLED DOWN. CALL CHEVY 800-222-1020 REFER TO TICKET 1-350803636 ASK FOR ARCH SUMMERS HE IS THE CHEVY REPRESENTATIVE I AM WAITING FOR CALL BACK FROM. *NM

DT: CONTACT OWNS A 2004 CHEVROLET SUBURBAN. THE VEHICLE SWITCHED INTO FOUR WHEEL DRIVE ON ITS ON. *AK

I LEARNED THROUGH A FRIEND TODAY THAT THERE MAY BE A CONDITION IN MY 2004 CHEVROLET SUBURBAN THAT I SHOULD BE VERY CAREFUL WITH WHEN LEAVING SMALL CHILDREN IN THE VEHICLE FOR BRIEF PERIODS OF TIME. I WAS TOLD THAT WHEN THE KEY IS TURNED TO THE FIRST/ACCESSORIES POSITION, THAT THE SHIFTER LOCK DISENGAGES SO THAT THE SHIFTER CAN BE MOVED OUT OF PARK AND INTO NEUTRAL, ETC. BECAUSE THIS COULD EASILY BE AN ISSUE WHEN I LEAVE MY CHILD IN THE VEHICLE AND LEAVE THE KEY TURNED TO THE ACCESSORY POSITION WHILE I'M LOADING THE CAR, WALKING AROUND TO REACH HIM TO FASTEN SEAT-BELT, FILL GAS, ETC., I TESTED IT, AND IT'S TRUE. THE SHIFTER CAN BE EASILY MOVED INTO NEUTRAL WHEN THE KEY IS IN THE ACCESSORY POSITION. I KNOW THIS IS TRUE NOT ONLY ON SOME OR ALL OF THE SUBURBANS, BUT ON YUKONS, TOO. THIS SHOULD BE RECALLED AND CORRECTED.

DT: VEHICLE WAS GOING ABOUT 35-40 MPH AND THE SIDE AND FRONT AIR BAGS DID NOT DEPLOY DURING AN ACCIDENT. *AK

2004 CHEVROLET TAHOE HAS HAD THE FOLLOWING ISSUES BEFORE 100K MILES: 1. REPLACED FUEL PUMP 2. ENGINE OVERHEATING(TAKEN TO THE DEALERSHIP SERVICE DEPT 2X FOR ISSUE) 3. OIL PRESSUE - LOST OIL PRESSUE 4. TRANSMISSION NEEDS REPLACED *TR

THE STEERING COLUMN U JOINT THAT CONNECTS TO THE STEERING BOX HAS LOOSENED CAUSING A CLUNKING IN THE STEERING WHEEL. THE U-JOINT HAS NOT FAILED AS OF THIS TIME, BUT A FAILURE OR BINDING COULD EASILY RESULT IN THE LOSS OF CONTROL OF THE VEHICLE. THE DEALERSHIPS ARE AWARE THAT THERE IS A COMMON PROBLEM WITH THIS PART AND OFFER A "GREASE KIT" TO REMEDY THE PROBLEM. HOWEVER, GREASE WILL NOT TAKE THE PLAY OUT OF A LOOSE U-JOINT. THIS IS A COVER-UP REMEDY TO MAKE THE LOOSENESS LESS OBVIOUS. THE DEALERSHIP WANTS OVER $300 FOR A REPLACEMENT PART ALONE AND CLAIMS IT IS A RESTRICTED PART SINCE IT IS PART OF THE ENERGY ABSORBING SYSTEM IN THE EVENT OF A COLLISION. THE LOOSENESS WAS FIRST NOTICEABLE WITH ONLY 13000 MILES ON THE VEHICLE. THE PROBLEM HAS CONTINUED TO WORSEN SINCE FIRST NOTICED. *JB

TRANSMISSION SLIPPING. WHEN TRAVELING UP HILLS THE TRUCK LOSES ITS POWER, EVEN WHILE ACCELERATING. REPORTED THE INCIDENT TO THE DEALERSHIP A WEEK AFTER I PURCHASED THE VEHICLE. I WAS INFORMED BY THE DEALERSHIP THAT THEY COULD NOT FIND A PROBLEM. I TOOK THE VEHICLE IN 2 OTHER TIMES, THE LAST TIME I WAS INFORMED GM IS AWARE THAT THERE IS A PROBLEM WITH THE TRANSMISSION FOR THE 2004 TAHOES, HOWEVER THERE IS NO FIX. *AK

I OWN A 2004 CHEVY SUBURBAN. MY SON WAS DETAILING THE CAR IN THE DRIVEWAY. MY OTHER SON WAS DETAILING HIS TRUCK BEHIND IT. MY SON DETAILING THE SUBURBAN HAD THE KEY TURNED TO "ACCESSORY" AND WAS LISTENING TO MUSIC WHILE WORKING. AS HE WAS WIPING THE DASH BOARD OFF, HIS ARM HIT THE STEERING WHEEL SHIFTER AND POPPED THE TRUCK OUT OF GEAR! IT ROLLED DOWN THE DRIVEWAY HITTING MY OTHER SON'S TRUCK, LUCKILY MISSING HIM! COME TO FIND OUT, GM HAD PRODUCED THIS VEHICLE WITH THE ACCESSORY POSITION UNLOCKING THE SHIFTER. I CHECKED THE MANUAL AND FOUND NO WARNING OR REFERENCE TO THIS SITUATION. I OWN A 2002 GM TRUCK AND IT PUT IN ACCESSORY DOES NOT UNLOCK THE SHIFTER. I CONTACTED GM TO INVESTIGATE AND WARN IT'S OWNERS, BUT THEY FOUND ON MARCH 17, 2005 BY LETTER TO ME THAT THE SUBURBAN WAS "OPERATING AS DESIGNED". NO OTHER VEHICLE HAS EVER UNLOCKED THE SHIFTER IN THE ACCESSORY POSITION. LIVES ARE IN DANGER. MANY PEOPLE LISTEN TO THE MUSIC IN THEIR VEHICLE WHILE DETAILING OR EVEN TAILGATING AT A FOOTBALL GAME. SOMEONE WILL BE CRUSHED IF THEY ARE NOT WARNED OF THE DESIGN FLAW. I HAVE TRIED WRITING A COUPLE NEWS ORGINIZATIONS AND HAVE WARNED EVERYONE I KNOW. I THINK IT MAY TAKE YOU TO HELP. PLEASE HELP!!

4 DAYS AGO I NOTICED THAT MY SPEEDOMETER ARROW WAS ALL THE WAY TOP THE RIGHT. SHUT OF THE CAR AND THE NEEDLE RESET TO 30 MPH AND THEN IT WENT UP AS I INCREASED MY SPEED. YESTERDAY IT WAS STUCK ON 0 EVEN THOUGH I WAS MOVING. THEN IT WORKED OKAY LATER THAT EVENING. LATER IT REGISTERED THE WRONG SPEED. *JB

DT: THE CONSUMER STATED AT 22,000 MILES SHE WAS TOLD THERE WAS A COMPUTER GLITCH IN THE VEHICLE. WHEN THE CONSUMER TURNED THE IGNITION OFF, THE SEAT WOULD SHOOT FORWARD INTO THE STEERING WHEEL. THE CONTROLS FOR THE SEAT WORK BACKWARDS. THE CONSUMER HAD TO PUSH THE BUTTON FORWARD IN ORDER FOR THE SEAT TO GO BACK. SHE WAS TOLD BY HER SERVICE DEALER THAT THERE WAS A COMPUTER GLITCH IN THE PROGRAM. *JB RESETTING THE SEAT DID NOT CORRECT THE PROBLEM. THE HEATED SEATS CAME ON BY THEMSELVES. *JB

NOTICED A STRONG SMELL OF ANTIFREEZE FROM OUTSIDE THE VEHICLE AFTER TURNING IT OFF. THEN BEGAN TO NOTICE FLUID LEAKING FROM UNDER RIGHT REAR QUARTER BEHIND THE WHEEL. TOOK VEHICLE TO WEBB CHEVROLET. DIAGNOSIS WAS FAULTY COOLANT LINES RUNNING INTO OTHER LINES FORCING A LEAK OF COOLANT. I WASN'T TO CLEAR ON DIAGNOSIS, BUT THEY HAD TO ORDER PARTS AND WE LOST THE VEHICLE FOR 3 DAYS. *JB

A FIRE STARTED IN THE ELECTRICAL SYSTEM BEHIND THE GLOVE COMPARTMENT WHILE DRIVING 20 MPH. CONSUMER EXTINGUISHED THE FIRE WITH A FIRE EXTINGUISHER. VEHICLE WAS TOWED TO THE DEALER, BUT DEALER DID NOT DETERMINE THE CAUSE OF THE FIRE.*AK

2004 CHEVY SUBURBAN EXHAUST SYSTEM PRODUCES NOISE AT IDLE ;DRIVING;AND AFTER SHUT DOWN. GM CLAIMS NOISE (POPPING) IS FROM MUFFLER HEAT SHIELD EXPANSION AND CONTRACTION. TSB TO CORRECT NOISE (MODIFYING HEAT SHIELD) IS INEFFECTIVE. IN 2004 MOTOR MAGAZINE REPORTED GM ACKNOWLEDGED THE NOISE CAME FROM TRAPPED WATER INSIDE THE MUFFLER. THE WATER TURNS TO SUPER HEATED STEAM AND PRODUCES A POP OR BANG INSIDE THE MUFFLER. GM WILL NOT REPLACE THE MUFFLER AS THE PROBLEM GOES BACK TO 2000 MODEL YEAR. MOREOVER PEOPLE ASK WHAT THAT STRANGE NOISE IS FROM MY SUBURBAN, I TELL THEM A DEFECTIVE MUFFLER. *JB

WHEN THE VEHICLE IS PLACED IN THE ACCESSORY POSITION, THE BRAKE DOES NOT HAVE TO BE PUSHED ON TO PUT INTO GEAR. I WAS ON THE SIDE OF THE VEHICLE AND TURNED AWAY AND MY 2 YEAR OLD WAS ABLE TO CLIMB INTO THE FRONT SEAT, PUT THE KEY INTO THE IGNITION AND TURN IT TO THE ACCESSORY POSITION AND INTO GEAR. THE VEHICLE ROLLED OUT THE DRIVE UP ON THE CURB, HIT A MAIL BOX AND SINCE THE DOOR WAS OPENED -LUCKILY IT DID NOT RUN INTO THE HOUSE. I WAS UNDER THE IMPRESSION THAT WHEN THAT THERE WAS A LAW PASSED THAT STATED YOU HAVE TO PUSH ON THE BRAKE TO PUT THE VEHICLE INTO GEAR. LUCKILY NO ONE WAS DRIVING DOWN THE ROAD AND HIT THE VEHICLE WITH MY CHILDREN IN IT. I TOOK IT TO THE DEALERSHIP AND THEY SAID IT WAS A TOWING FEATURE, I PERSONALLY THINK THIS IS VERY DANGEROUS CONSIDERING THE FACT THAT THIS IS A COMMON SUV FOR PEOPLE WITH CHILDREN AND IT WOULD BE VERY EASY TO HAVE THIS VEHICLE STOLEN. I TOOK PICTURES OF THE VEHICLE AND PAID SOMEONE TO HAVE THIS FIXED, HOWEVER; I FEEL THIS SHOULD BE A DEFECT IN THE 2004 CHEV. TAHOE AND SHOULD BE COVERED UNDER WARRANTY DAMAGE. THANK YOU FOR YOUR TIME AND IN THE FUTURE IF THIS IS NOT RECALLED OR FIXED - I WILL NOT BE PURCHASING ANOTHER CHEV. VEHICLE AND I KNOW SEVERAL PEOPLE WHO WILL NOT BE ALSO. *JB

WHILE APPLYING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP COMPLETELY. THE CONSUMER DROVE TO THE DEALER FOR AN INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. PLEASE PROVIDE FURTHER DETAILS. *JB

UPON TURNING THE VEHICLE ON, THE AIR BAG DEPLOYED. THERE WAS A FIRE IN THE ENGINE. THERE WERE NO INJURIES. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB

WHILE DRIVING AT APPROXIMATELY 25 MPH DRIVER APPLIED THE BRAKES AND BRAKE PEDAL WENT TO THE FLOOR. THIS PROBLEM HAPPENED INTERMITTENTLY. OWNER TOOK VEHICLE TO THE DEALER, AND LEFT IT THERE FOR REPAIRS. WHEN THE OWNER PICKED UP THE VEHICLE HE WAS INFORMED THAT THEY COULD NOT DUPLICATE THE PROBLEM. *AK THIS PROBLEM ALSO OCCURRED WHILE STOPPED AND WAITING FOR STOP LIGHTS TO CHANGE. *BF *NM

BRAKES FAILED TO SLOW 2004 SUBURBAN DURING LOW SPEED BRAKING IN WET WEATHER CAUSING A COLLISION. ABS MODULE IS NOT WORKING CORRECTLY IN WET ENVIRONMENT DURING A HARD STOP. I HAVE OWNED SEVERAL SUVS AND HAVE NEVER SEEN THIS PROBLEM IN THE OTHERS. I HAVE THE FULL DUMP OF THE OBD SPEED PLOTS JUST PRIOR TO THE CRASH. *JB

UPDATE TO COMPLAINT 10098773. BRAKES FAILED TO STOP 2004 SUBURBAN DURING HARD STOP AT UNDER 40 MPH. LOST POWER ASSIST AND SOME STEERING CAPABILITIES. FELT LIKE THE ROTORS WERE DEFECTIVE. BRAKE PEDEL WAS FIRM BUT WOULD NOT SLOW. IMPACT @ AROUND 20MPH CAUSE OVER $10,000 DAMAGE INCLUDING A BENT FRAME. I HAD A DAVIS INSTRUMENTS CARCHIP READER RECORDING SEVERAL METRICS INCLUDING SPEED. CAR WAS NEW IN AUGUST WITH LESS THAN 8,000 MILES. I HAVE ALL THE CARCHIP LOGS FOR THIS CAR FROM AROUND THE TIME I ACQUIRED IT. HAD PROBLEMS WITH THE DEALER FROM DAY ONE DUE TO SUSPECT REPAIRS ON AN EARLIER VEHICLE WHICH HAD EMISSIONS AND TRANSMISSIONS PROBLEMS. DEALER CONVICED ME TO TRADE UP ONCE THEY REALIZED THAT THEY COULD NOT FIX THE OLD CAR AFTER MULTIPLE ATTEMPTS BETWEEN MARCH AND JULY 2004. 22 YEAR COLLISION FREE DRIVING RECORD. ELECTRICAL ENGINEER WITH 18 YEARS EXPERIENCE IN HARDWARE AND SOFTWARE INCLUDING MILITARY WEAPONS SYSTEMS, OPERATING SYSTEMS, NETWORKING AND TELECOMMUNICATIONS. I HAVE NEVER ENCOUNTERED THIS TYPE OF PROBLEM WITH ANY OTHER CAR I HAVE OWNED. CALLED GM 11/18/04. NO RESPONSE YET. MECHANIC FOUND A SERVICE BULLETIN RECALL 04V045000 - POSSIBLE HYDRO-BOOST DEFECT WHICH MATCHES THE DECRIPTION I EXPLAIN. SOME ONE NEEDS TO GET IN FRONT OF THIS ISSUE BEFORE A MORE SERIOUS ACCIDENT OCCURS. I HAVE A 2 YEAR OLD SON WHO THANKFULLY WAS NOT IN THE CAR AT THE TIME. *AK

UPDATE TO PRIOR COMPLAINT BASED ON ADDITIONAL INFORMATION. HAVE DISCUSSED THIS WITH D BOYD. 2004 SUBURBAN FAILED TO SLOW DURING HARD STOP BETWEEN 40 AND 20 MPH. I BELIEVE THAT MY ORIGINAL CONCLUSION IS PROBABLY ACCURATE GIVEN THAT THE 2004 CADILLAC SRX ABS ECU AND THE INTERNATIONAL ABS ECU FAILURES WERE WITHIN THE TIME PERIOD MY SUBURBAN WAS MANUFACTURED. THIS HAPPENED ONCE BEFORE AND OCCURS DURING WET CONDITIONS AFTER TWO CONSECUTIVE BRAKE ATTEMPTS. GM IS STONE WALLING ME BUT I'D LIKE TO HANDLE THIS WITHOUT GETTING CLARENCE DITLOW @ THE CENTER FOR AUTO SAFETY FURTHER INVOLVED. I'VE HAD PROBLEMS WITH HENDRICK CHEVY FOR ALMOST A YEAR NOW INCLUDING A DEFECTIVE ENGINE ON 1996 TAHOE, DEFECTIVE BRAKES, SUSPECT EMISSIONS TESTING DTC P302 CYLINDER 2 MISFIRE, POSSIBLE INCORRECT TRANSMISSION REPLACEMENT, POSSIBLE FAILURE TO REPLACE PASSENGER SEAT WHICH I BELIEVE WAS RECALLED AND POSED A DANGER FOR ALMOST 4 YEARS, DEX COOL GASKET BLOW OUT, STEERING COLUMN LOCKUP ETC. I REQUESTED A POLICE REPORT FROM THE NC DOT AND FOR SOME STRANGE REASON IT'S NOT ON FILE ALTHOUGH I HAVE THE RECEIPT FROM THE OFFICER. VIN # ON THE SUBURBAN WAS 3GNFK1674G131855 MANUFACTURED @ THE SILAO ASSEMBLY PLANT ON 9/13/03 @ 7:10:31. SHIPPED TO 16153 HENDRICK CHEVOLET-HUMMER 100 AUTO MALL DR CARY NC DEALER ORDER NUMBER GMNGBB CHARGED TO ZONE: 16 DEALER: 153 PUI: 04203173688. CSQ 2GA1416724 DATE CODE ON THE DELCO BATTERY WHICH FAILED WAS MARCH 2004. *JB

IN MY CHEVROLET SUBURBAN VIN [XXX] THE MIDDLE ROW SEAT ON THE PASSENGER SIDE WHICH SLIDES FORWARD TO ALLOW ACCESS TO THE THIRD ROW SEAT HAS A POORLY DESIGNED LATCH THAT HAS COME LOOSE ON SEVERAL OCCASIONS WHILE THE VEHICLE IS BRAKING AND DOESN'T SPORADICALLY DOES NOT LATCH. MY WIFE AND I HAVE HAD THE VEHICLE SERVICED ON 11/02/2004, 11/26/2004 AND 1/21/2005 AND CAN PROVIDE SERVICE RECORDS IF DESIRED. THE VEHICLE WAS ALSO TAKEN IN ON 02/25/20005,HOWEVER THE SEAT LATCHED PROPERLY AT THE DEALER AND NO INVOICE WAS ISSUED. EACH SERVICE WE WERE INFORMED THAT THE LATCH HAS BEEN SLIGHLTY BENT FROM PERSONS (OUR CHILDREN IN THIS CASE) ACCESSING THE THIRD ROW SEAT. WE HAVE BEEN TOLD THAT A PIN BENDS AND THAT THE ONLY FIX IS TO PERIODICALLY BEND THE PIN BACK. THIS WE FIND TO BE UNACCEPTABLE AS ONE IS NEVER SURE WHEN THE PIN IS BENT "ENOUGH" TO ALLOW THE SEAT TO COME UNLATCHED AND THUS ROLL FORWARD WHEN THE CAR BRAKES. THE SEAT ROLLED FORWARD ON SEVERAL OCCASIONS WHILE OCCUPIED BY BOTH CHILDREN AND MY WIFES GRANDMOTHER. AS ONE CANNOT DEPEND ON THE SEAT TO STAY LATCHED WE NO LONGER FEEL THE SEAT IS SAFE TO USE (UNCONTOLLED ROLL FORWARD DURING AN ACCIDENT COULD BE VERY HAZARDOUS) AND NO LONGER ALLOW ANYONE TO SIT IN THAT LOCATION. WE HAVE BEEN TOLD BY THE KEN DIXON CHEVROLT (DEALER THAT HAS SERVICED THE VEHICLE) THAT "LATCH DESIGN IS THE PROBLEM,LATCH BENDS IF CONTACT IS MADE WITH IT" (QUOTE FROM SREVICE HISTORY IN DEALERS COMPUTER). WE ARE CURRENTLY PERSUING THE MARYLAND LEMON LAW, HOWEVER WOULD PREFER TO HAVE THE SITUATION FIXED. WE ARE GETTING THE RUN AROUND FROM GM AND WERE INFOMED BY GM THAT THIS PARTICULAR SEAT DESIGN HAS BEEN DISCONTINUED.*AK *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2004 SUBURBAN LT WITH 4 WHEEL DRIVE. OCCAISIONAL LOSS OF POWER WHEN TURNING AND ACCELERATING INTO TRAFFIC. USUALLY LASTS ABOUT TWO SECONDS BEFORE POWER RETURNS. THIS IS EXTREMELY DANGEROUS WHEN PULLING INTO HEAVY TRAFFIC. CHEVROLET HAS REPLACED THE FUEL PUMP , A TIMING DEVICE IN THE TRANSMISSION AND AN AIR SENSOR OVER THE COURSE OF SIX TRIPS TO THE SHOP. I WAS TOLD YESTERDAY THAT THIS PROBLEM IS KNOWN TO GM ENGINEERS AS THE FOUR WHEEL AUTOMATICALLY SENSING A NEED TO SHIFT , AND THAT THERE WAS NO KNOWN FIX. I HAVE AND ACTIVE COMPLAINT WITH GM, CASE NUMBER 1-269747819 SINCE 10/21/2004.*AK

SPEEDOMETER FAILURE. THE SPEEDOMETER GOES FROM 0-120 IN A MATTER OF A FEW SECONDS AND BACK DOWN. I CANNOT TELL HOW FAST I AM GOING. THERE ARE HUNDREDS OF SIMILAR INCIDENCES FOUND ON THE INTERNET. I HAVEN'T HEARD OF ANY REAL ISSUES, BUT I COULD SEE IT HAPPENING IF YOU WERE NOT WITH OTHER TRAFFIC TO VERIFY YOUR SPEED.

I OWN A 2004 CHEVROLET SUBURBAN WHICH I PURCHASED NEW. THE MODEL I HAVE, A Z71 HAS POWER SEATS WHICH HAVE A MEMORY OPTION. ONE OF THE FUNCTIONS OF THE SEAT IS CALLED "EASY EXIT" WHICH HAS THE SEAT TRAVEL ALL THE WAY BACK TO HELP MAKE IT EASIER TO EXIT/ENTER THE VEHICLE WHEN THE IGNITION KEY IS REMOVED. THE SEAT SEEMS TO HAVE A PROGRAMMING ISSUE (ACCORDING TO MY DEALER) IN WHICH THE SEAT ACTS INCONSISTENT AND CREATES A SIGNIFICANT DRIVING HAZARD. FOR EXAMPLE: THE SEAT ONCE OR TWICE PER WEEK WILL MOVE ALL THE WAY FORWARD AND UP ON IT'S TRACK, NOT RESPONDING TO INPUTS ON THE SIDE OF THE SEAT, DOING IT BY ITSELF. IT WOULDN'T BE THAT BAD IF IT DID IT AT JUST KEY EXIT/ENTRY, BUT IT DOES IT WHILE THE VEHICLE IS IN MOTION. THIS REGULARLY OCCURS AND I FEEL THAT IT IS A SAFETY HAZARD. I COMPLAINED TO MY LOCAL CHEVROLET DEALER, WHO SAID THERE IS A "TECHNICAL SERVICE BULLETIN" ABOUT IT BUT CHEVROLET DOES NOT HAVE A FIX, OTHER THAN TO SWAP OUT THE SEAT MEMORY COMPUTER, WHICH HAS BEEN DONE. THE SEAT STILL ACTS BY ITSELF. SINCE I AM 6'2", MOVING ME ALL THE WAY FORWARD AND UP IS NOT ONLY UNCOMFORTABLE, BUT MAKES IT HAZARDOUS TO DRIVE SINCE I HAVE TO WAIT FOR THE SEAT TO REACH IT'S POSITION BEFORE I CAN START TO MOVE IT BACK. THIS HAPPENS WEEKLY. I FEEL THAT IT IS IRRESPONSIBLE TO HAVE A MOVING SEAT WHILE THE VEHICLE IS IN MOTION, GIVEN THAT IT COMPROMISES THE DRIVING POSITION AND QUITE POSSIBLY COULD CAUSE AN ACCIDENT. IT DOESN'T SEEM THAT CHEVROLET IS INTERESTED IN FIXING THE "PROGRAMMING ISSUE" THE MODULE HAS SINCE I'VE HAD THIS PROBLEM FOR WELL OVER A YEAR. WHEN THE SEAT DOES THIS MOVEMENT, IT ALWAYS GOES TO THE SAME SPOT, ALL THE WAY FORWARD, ALL THE WAP UP. THIS PRESSES MY LEGS AND LOWER ABDOMEN AGAINST THE WHEEL, MAKING IT DIFFICULT TO TURN. IT ALSO PRESSES MY LEGS BACKWARD (AT THE KNEE) WHICH MAKES BREAKING NEARLY IMPOSSIBLE. CLEARLY A FIX SHOULD BE MADE. ACCORDING TO THE DEALERSHIP, THEY HAVE "A LOT" OF THESE COMPLAINTS. *JB

WITHIN ONE MONTH OF VEHICLE PURCHASE CONSUMER BEGAN TO HEAR A LOUD PITCH SCREECHING NOISE ANY TIME THE VEHICLE WAS STOPPED WITH THE AIR CONDITIONER ON. NOISE CAN BE HEARD BOTH INSIDE AND OUTSIDE OF THE VEHICLE AT SOME DISTANCE FROM VEHICLE. NOISE HAS PROGRESSIVELY WORSENED OVER YEAR PERIOD AND OCCASIONALLY OCCURS WHILE VEHICLE IS IN MOTION WITH AIR CONDITIONER ON. *JB

I OWN A 2004 CHEVROLET SUBURBAN. THE RIGHT HINGE FOR THE LIFTGATE WINDOW HAS CRACKED AND THERE IS A POSSIBILITY THAT WHEN DRIVING, THE WINDOW COULD FALL OFF IF WIND GETS WITHIN THE WINDOW AND THE HINGES. GM IS IGNORING ANY COMPLAINTS ON THIS EVEN THOUGH THEY ARE ALL OVER THE INTERNET. *TR

NEW, 6 MONTH OLD VEHICLE CAUGHT FIRE WHILE IN A PARKING LOT. WAS IN PARKING LOT FOR APPROX 1 1/2-2 HRS BEFORE FIRE, WINDOWS UP, DOORS LOCKED. INSURANCE APPRAISER AND FIRE MARSHAL SAYS ELECTRICAL FIRE, ACCIDENTAL. FIRE MARSHAL SAYS DRIVER'S SEAT CONTROL, INSURANCE SAYS DRIVER'S DOOR OR WINDOW CONTROL. NEVER HEARD WHAT GM SAYS CAUSED BY. GM TOOK NO RESPONSIBILITY - INSURANCE HAD TO PAY OFF. WAS REPORTED TO FIRE DEPT, FIRE MARSHAL INVESTIGATED. GM SEND SOMEONE TO INVESTIGATE ABOUT 2-3 WEEKS LATER. I MET HIM AT DEALERSHIP. HE PULLED OFF SEAT CONTROL BOX AND SAID IT DIDN'T CAUSE THE FIRE. PULLED OFF DRIVER'S DOOR COVER AND LOOKED. NEVER SAID WHAT HE THOUGHT CAUSED FIRE.

VEHICLE WAS ABLE SWITCH GEARS WITHOUT APPLYING BRAKES. AS A RESULT, THE VEHICLE ROLLED DOWN THE DRIVEWAY WITH A FOUR YEAR OLD CHILD INSIDE. NO IMPACT REPORTED. *AK *JB

THE VEHICLE CAUGHT FIRE IN THE ENGINE COMPARTMENT WHILE THE CONSUMER WAS WAITING AT A TRAFFIC LIGHT. THE FIRE WAS EXTINGUISHED . THE VEHICLE WAS TOWED TO THE DEALER. THE CAUSE WAS DETERMINED TO BE A FAULTY GROUND WIRE. *JB

THE VEHICLE LOST IT'S SERVICE STABILITY CONTROL AT 40 MILES PER HOUR MAKING IT DIFFICULT FOR THE DRIVER TO MAINTAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR FOR THE FOURTH TIME, BUT THERE STILL CONTINUES TO BE A STEERING PROBLEM. *NM THERE WERE FIVE REPAIR ATTEMPTS TO REPAIR THE SYSTEM. THE BRAKES WOULD PULSE AND COME ON WHILE THE VEHICLE WAS IN MOTION FOLLOWED BY THE SERVICE STABILITY LIGHT. THE VEHICLE WOULD SHAKE VIOLENTLY AS IF IT WERE OUT OF CONTROL. THE TRANSMISSION WOULD SLIP AT TIMES. A SERVICE BULLETIN WAS FOUND IN RE TO THE CLUTCH. THE FORWARD CLUTCH SEAL/PISTON DISS PUMP AS WELL AS THE SHIFT CABLE. THE YAW RATE SENSOR TABLE WAS REPLACED AND THE ABS MODULE WAS REPROGRAMMED. THERE WAS POPPING COMING FROM THE LEFT WHEN TURNING DUE TO THE CROSSMEMBER. STATIC NOISE WAS HEARD UNDER THE DASH AT TIMES WHEN THE HEADLIGHTS FLICKERED. BOTH UPPER SHOCK INSULATORS WERE SQUEAKING. BOTH SHOCK INSULATORS WERE REMOVED AND REPLACED BY NEW STYLE INSULATORS. THE YAW RATE SENSOR WAS REPLACED AGAIN WITH ONE FORM A NEW UNIT, THE STEERING ROTATION SENSOR WAS REPLACED AND THE STABILITY MODULE WAS REPROGRAMMED. *SC *JB

WHILE DRIVING THERE WAS VIBRATION IN THE FRONT END OF THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

VEHICLE STALLED ON HIGHWAY 6 IN UTAH WHILE GOING UP A STEEP INCLINE. TOOK IT TO RIVERTON CHEVROLET WHERE THE DIAGNOSIS WAS A FAILED FUEL PUMP. FUEL PUMP WAS REPLACED. *JB

EXCESSIVE WEAR AND TEAR TO VEHICLES FRONT TIRES. 3 ATTEMPTS TO REPAIR WITH THE FINALLY ATTEMPT REPLACING THE TIRES AND PUTTING A TOTALLY DIFFERENT AND BRAND NEW ONES ON. THE NEW DIFFERENT TIRES THAT WERE PUT ON THE VECHICLE SHOWED THE EXACT SAME PROBLEM AS THE ORGINIAL ONES THAT THEY REPLACED. THE MILEAGE TIME FRAME FOR WEAR AND TEAR TO THE TIRES WERE A AVERAGE OF 800 MILES. FOR ATTEMPT WENT IN AT A MILEAGE OF 3961 AND FINAL ATTEMPT WENT BACK AT 6243. BETWEEN THAT MILEAGE 3 REPAIRS WERE DONE TO TRY TO CORRECT THE PROBLEM. VEHICLE SHOWS OUTER WEAR AND TIRE ON THE INSIDE OF BOTH FRONT TIRES. THE 3 ATTEMPTS TO CORRECT THE PROBLEMS WHERE ADJUST ALIGNMENT AND ADVISE CUSTOMER TO DRIVE. THE VEHICLE IS A 2004 CHECROLET SUBURBAN. *AK

VEHICLE HAD AN ODOR THAT SMELLED LIKE ANTIFREEZE. CONSUMER AND ALL OF HER FAMILY MEMBERS AND FRIENDS BECAME ILL AFTER RIDING IN THE VEHICLE. THEY HAD HEADACHES/BURNING EYES/NUMBNESS, AND SORE THROATS. THE PROBLEM WAS REPORTED, AND THE MANUFACTURER STATED NOTHING WAS WRONG WITH THE VEHICLE, HOWEVER CONSUMER WAS TOLD THAT PRIOR TO THE PURCHASE OF THE VEHICLE THERE WAS AN ANTIFREEZE SPILL, AND SHE WAS NOT MADE AWARE OF THAT AT TIME OF PURCHASE. CONSUMER STOPPED DRIVING THE VEHICLE.*AK

WHEN THE CONSUMER WAS HIT AT 30 MPH, THE SIDE AIR BAGS DID NOT DEPLOY. THERE WERE MINOR INJURIES. THE CONSUMER HAD THE VEHICLE TOWED. PLEASE PROVIDE MORE INFORMATION.*JB

THE AIR BAG LIGHT WAS ON AND WILL NOT GO OFF. THE DEALER SERVICED THE VEHICLE FOUR TIMES. IT WAS DONE AGAIN TODAY, AND THE LIGHT WAS BACK ON. *AK *SC *JB

THE CONSUMER WAS INVOLVED IN AN ACCIDENT IN HIS 2004 CHEVROLET SUBURBAN IN WHICH THE AIR BAGS DID NOT DEPLOY. AN OCCUPANT IN THE VEHICLE WAS INJURED WHEN THE AIR BAGS DID NOT DEPLOY. *NM *SC *JB

I PURCHASE A NEW CHEVROLET SUBURBAN IN JUNE 2004 FROM PRIORITY CHEVROLET IN CHESAPEAKE VIRGINIA. AT ABOUT 4000 MILES I NOTICED THE INSIDE EDGES (ABOUT 1 INCH WIDE) ON THE FRONT TIRES WERE WEARING MORE THAN THE REST OF THE TIRE SURFACE, I CALLED THE SERVICE DEPARTMENT OF THE DEALERSHIP AND THEY TOLD THAT WHILE THEY ARE AWARE OF THE PROBLEM WITH UNEVEN TIRE WEAR ON SUBURBANS THAT IT IS NOT A WARRANTY COVERED ITEM. I TOOK THE VEHICLE TO FIRESTONE AND THEY TOLD ME THE CAMBERS NEEDED TO BE ADJUSTED. THE TIRES ON THE FRONT CONTINUE TO WEAR FASTER ON THE INSIDE EDGES THAN THE REST OF THE TIRE SURFACE. I AM VERY DILIGENT ABOUT SERVICE OF MY 3 AUTOMOBILES. IF THIS IS A PERSISTENT PROBLEM WITH SUBURBANS AS IT WAS STATED TO ME, MY CONCERN IS THAT THE UNEVEN TIRE WEAR IS AN ACCIDENT WAITING TO HAPPEN. THESE POTENTIAL TIRE FAILURES NEED TO BE BROUGHT TO THE ATTENTION OF GENERAL MOTORS. EVEN IF AN ACCIDENT DOES NOT OCCUR THESE TIRES ARE NOT CHEAP. ONCE THE INSIDE WEAR BECOMES BAD ENOUGH THE TIRES WILL NOT PAS INSPECTION THUS CREATING A COST TO THE VEHICLE OWNER AT A PREMATURE TIME. I FEEL THIS IS A DANGEROUS SITUATION WHICH NEEDS TO BE BROUGHT TO THE ATTENTION OF GM. *JB

UNDER WARRANTY, BROUGHT CAR IN FOR LOOSE, VIBRATING STEERING WHEEL IN 2004. DEALERSHIP DID SOMETHING TO MAKE IT QUITE BUT 3 MONTHS LATER IT WAS DOING IT AGAIN. TOOK IT IN AGAIN AND THEY SAID TO GET THE CAR GREASED. IT ONLY LASTS A LITTLE WHILE. SO HAS TO BE REPEATEDLY DONE. I'M AFRAID SOMETHING IS GOING TO BREAK. *TR

MU SUV STALLED ON THE I-15 FREEWAY. I WAS DRIVING AT 70 MPH. OUTSIDE TEMP. WAS 95F. ELEVATION 5000 FT. AT THE TOP OF CAJUN PASS. I WAS GOING TO HAVE A SERIOUS ACCIDENT. THE DEALER REPLACED TH FUEL PUMP. THE SUV HAD 1200 MILES. *AK

2004 CHEVY SUBURBAN 2500 SERIES WITH QUADRASTEER. THE REAR WHEEL STEERING FAULTS APPROXIMATELY EVERY 5 MILES, OFTEN WHEN EXITING A TURN. THIS CAN LEAVE THE REAR WHEELS FULL LEFT (OR RIGHT) IF THE TURN WAS TIGHT CAUSING THE VEHICLE TO CRAB DOWN THE ROAD SIDEWAYS. IF THE ROAD IS NOT WIDE AND THE DRIVER IS NOT EXTREMELY AWARE A SIDESWIPE ACCIDENT COULD EASILY OCCUR. THE REAR WHEELS SLOWLY SELF CENTER AFTER 10 TO 15 SECONDS. VEHICLE HAS BEEN BACK TO THE DEALER MANY TIMES. THEY EITHER SAY THEY HAVE REPLACED A SENSOR, TIGHTENED A LOOSE CONNECTION, OR NO PROBLEM FOUND. SOMETIMES IT WILL BE OK FOR 20 MILES OR SO BUT THE PROBLEM ALWAYS RECURS. UNABLE TO GET IT FIXED. *TR

CENTER CONSOLE WITH REAR CLIMATE AND RADIO CONTROLS STOPPED WORKING. TOOK IT TO RIVERTON CHEVROLET, AND THEY REPLACED SOME FAULTY WIRING. *JB

AFTER TAKING 90-DEGREE RIGHT TURN FROM STREET INTO PARKING LOT THE ABILITY TO STEER AND BRAKE 2004 CHEVROLET SUBURBAN WAS LOST, ALTHOUGH FORWARD MOTION WAS STILL POSSIBLE (I.E. THE VEHICLE DID NOT STALL). AFTER RESTARTING VEHICLE FORWARD MOTION WAS POSSIBLE BUT STEERING AND BRAKING WERE STILL NOT WORKING. UPON A SECOND RESTART STEERING AND BRAKING WERE RESTORED, ALTHOUGH SOME LIGHTS ON THE INSTRUMENT PANEL FLICKERED. THE VEHICLE WAS TOWED TO APPLEWAY CHEVROLET IN SPOKANE, WA. THE SERVICE DEPARTMENT AT THE DEALERSHIP INITIALLY INDICATED THERE WAS NO PROBLEM WITH THE VEHICLE BECAUSE THEY COULD NOT REPRODUCE THE DEFECTIVE BEHAVIOR. SUBSEQUENTLY, THE SERVICE DEPARTMENT WAS INSTRUCTED TO KEEP THE VEHICLE UNTIL THE PROBLEM IS IDENTIFIED AND RESOLVED.*AK

NEW 2004 SUBURBAN HAS THE STEERING COLUMN AND SHIFT LEVER UNLOCKED WHEN VEHICLE KEY IS PUT INTO ACCESORY POSITION WITH NO SHIFT INTERLOCK INTERVENTION. 1ST NIGHT HOME WITH VEHICLE IN THE DRIVEWAY AND EXAMINING VEHICLE FEATURES MY 2 YEAR SOLD SHIFTED VEHICLE INTO NEUTRAL CAUSING VEHICLE TO ROLL BACKWARDS IN DRIVEWAY!!!!*AK