NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2011 Chevrolet Suburban. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
CRACKED DASHBOARD
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FINNEGAN CHEVROLET BUICK GMC IN ROSENBURG, TEXAS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
DASH SPONTANEOUSLY CRACKED AT THE AIRBAG PANEL AND OVER THE INSTRUMENT PANEL IN 2011 SUBURBAN WITH 39,000 MILES. GARAGE STORED. I HAVE CONCERN ABOUT THE AIRBAG DEPLOYMENT SAFETY WITH THIS CRACK. A SEARCH ON-LNE REVEALS THIS IS A VERY BIG PROBLEM FOR MANY CHEVY AND GM SUBURBAN/TAHOE OWNERS.
SEVERAL CRACKS ON THE DASHBOARD THAT COVERS THE AIR BAG ASSEMBLY CONCERNED THAT IF THE AIRBAG DEPLOYS THAT THE PLASTIC FROM THE DASHBOARD WILL CAUSE BODILY HARM
THERE IS A RECALL WITH TAKATA AIRBAG AND CHEVROLET HAS NOT FURNISHED A REPLACE THE PART OR FIX IN A TIMELY MANNER. SECOND ISSUE IS WITH DASHBOARD CRACKING. MY SUBURBAN SITS UNDER OUR CARPORT 99% OF THE TIME, BUT YET HAS A FEW CRACKS ON THE DASH. THIRD ISSUE IS CORROSION IN THE UNDERCARRIAGE, AND I LIVE IN DEEP SOUTH TEXAS WHERE IT DOES NOT SNOW, AND THE BEACH IS 1.5 HOURS AWAY FROM WHERE I LIVE. THIS VEHICLE SITS ON JUST OVER 40K MILES.
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
I HAVE ONE LARGE SPIDER CRACK ABOVE THE INSTRUMENT CLUSTER AND ANOTHER CRACK NEXT TO THE PASSENGER SIDE AIR BAG IN THE DASHBOARD. THIS POSES A VERY LIKE IMPEDIMENT TO THE SAFETY AND FUNCTION OF THE AIRBAGS IN A WRECK.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/03/17*LJ *CN
EXCESSIVE OIL CONSUMPTION
CRACKED DASHBOARD ADJACENT TO AIRBAG. THIS COULD CAUSE A HAZARD WHEN/IF AIRBAG IS DEPLOYED.
DASH COVER CRACKS PRESENT A POTENTIAL SAFETY HAZARD IN THE EVENT OF CRASH/COLLISION WITH OR WITHOUT AIRBAG DEPLOYMENT DUE TO SHARP FLYING DEBRIS. DASH IS CONSTRUCTED OF HARD PLASTIC THAT FRACTURES IN NORMAL USE/WEAR WHICH RESULTS SHARP AND POTENTIALLY DANGEROUS PROJECTILES.
THIS IS A FLORIDA VEHICLE WHERE HEAT AND HUMIDITY (THE MAJOR FACTORS IDENTIFIED WITH FAILURES OF THESE AIRBAGS/INFLATORS) CAN CAUSE MY SUBURBAN TO BE A HIGH RISK TO ME AND MY FAMILY. WE SUBMITTED FOR THIS RECALL IN 2016 AND HAVE YET TO BE CONTACTED ON STATUS OR ESTIMATED TIME FOR THE PARTS/PROCEDURES TO BE READY TO COMPLETE THIS REPAIR. AS GM DISAGREES WITH THIS RECALL, THEY APPEAR TO BE STALLING IN HOPES THAT THE VEHICLES WILL JUST BE RETIRED BEFORE THEY HAVE TO REPAIR THEM. WE SHOULDN'T HAVE TO WAIT UNTIL PEOPLE DIE FOR THE NHTSA TO FORCE THE HAND ON GM TO IMPLEMENT THIS RECALL.
TAKATA RECALL. WE HAVE NOT RECEIVED INFORMATION FROM CHEVROLET ABOUT WHEN/HOW THEY WILL FIX THIS DEFECT. NEED HELP PLEASE. THANK YOU. *TR
I WAS DRIVING ON A NICELY PAVED ROAD (NO BOMBS, POTHOLES, ETC...) WHEN ALL OF A SUDDEN MY DASHBOARD CRACKED! IT IS NOW RATTLING AND JIGGLING AND CAUSES A DISTRACTION TO MY LINE OF SIGHT AS I'M DRIVING. I WENT TO MY DEALERSHIP AND WAS TOLD THAT IT IS NOT COVERED UNDER MY WARRANTY AND I WILL HAVE TO PAY THE WHOLE AMOUNT OUT OF POCKET TO HAVE IT REPAIRED.
DASHBOARD IS CRACKING SINCE 8/19/2016. NO ACCIDENT OR ROUGH DRIVING. ASHPALT AND CONCRETE DRIVING ONLY
TAKATA RECALL NO GM DEALER IS ABLE TO REPLACE IT. EACH ONE IS SAYING THAT THERE IS NO REPLACEMENT
IMPORTANT SAFETY RECALL NOTICE SUBMITTED TO NOTIFY ME OF THE IMPORTANT RECALL FOR MY VEHICLE. GENERAL MOTORS HAS BEEN UNABLE TO SOLVE THE PROBLEM, NOR REPLACE OR FIX THE ISSUE. (ID# 16V381). MY OTHER VEHICLE, OF A DIFFERENT MANUFACTURER, WAS QUICKLY CORRECTED AND MADE SAFE. IT IS COMPLETELY UNACCEPTABLE FOR GM TO LEAVE THIS ISSUE FOR SO LONG UNRESOLVED. NOTICE WAS MAILED JULY 2016, IT IS NOW NOVEMBER 2019. MORE THAN 3 YEARS FOR A REPAIR OF PROPELLANT THAT MAY DEGRADE CAUSING THE INFLATORS TO "RUPTURE DURING DEPLOYMENT, CAUSING SERIOUS OR FATAL INJURIES." THIS IS UNACCEPTABLE. THREE YEARS IS UNACCEPTABLE FOR GM TO DELAY.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) WAS RECEIVED IN 2016. AFTER CONTACTING THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TR
TAKATA RECALL _ MY AIRBAGS HAVE BEEN RECALLED BUT NO ONE HAS CONTACTED ME TO FIX THEM AND THE DEALERSHIP SAID THEY CAN'T FIX THEM WITH OUT THE PARTS. I NEED HELP.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
DRIVING WITH A TRAVEL TRAILER IN TOW IN I-81 IN NY ON 6/15/16 WE SUDDENLY HAD EXTREME SWAY. MY CAR/TRAILER HAD VERY GOOD HITCH/ANTI-SWAY DEVICES. WITHOUT MUCH NOTICE, I LOST CONTROL. I BELIEVE THE FRAME SUPPORTING THE HITCH RECEIVER FAILED CAUSING A BAD ACCIDENT RESULTING IN TOTAL LOSS OF OUR TOW VEHICLE AND OUR AIRSTREAM 25 FOOT TRAVEL TRAILER. I AM A VERY EXPERIENCED DRIVER WITH THIS COMBINATION OF TOW VEHICLE, TRAVEL TRAILER, AND HITCH CONFIGURATION. THE ONSET AND MAGNITUDE OF THE SWAY (VIOLENT) CAUSED ME TO LOSE CONTROL AS WE WERE GOING 65 MPH ON THE INTERSTATE HIGHWAY. I HAVE TOWED THIS SAME CONFIGURATION FOR TENS OF THOUSANDS OF MILES WITH NO INSTANCES OF PROBLEMS. SOMETHING DRASTIC HAPPENED! I WAS PASSING A SLOW MOVING CAR , SO WAS IN THE RIGHT LANE HEADING SOUTH WHEN I STARTED TO SWAY. I REACHED FOR THE BRAKE CONTROLLER IN AN ATTEMPT TO APPLY THE TRAILER BRAKES. THE SWAY DRASTICALLY ACCELERATED TO THE EXTENT I WAS UNABLE TO REACH THE BRAKE CONTROLLER DUE TO THE VIOLENT MOTION. WITHIN A FEW SECONDS, MY VEHICLE CAME TO REST AGAINST THE GUARDRAIL ON THE RIGHT SIDE OF THE HIGHWAY (HEADING NORTH) WITH THE TRAILER JACKNIFED/PERPENDICULAR TO THE GUARDRAIL SUCH THAT I WAS BLOCKING BOTH LANES OF THE HIGHWAY. I EXAMINED THE HITCH AND TRAILER COUPLING AND ALL SEEMED NORMAL EXCEPT FOR DAMAGE FROM THE CRASH. THE HITCH FRAME OF THE SUBURBAN WAS TORN AND TOTALLY RIPPED FROM THE VEHICLE ON ONE SIDE.
CRACKED DASH ON MY 2011 CHEVY SUBURBAN. THE CRACKS EXTENDED THE LENGTH OF THE DASH AND UP AND AROUND THE PASASNGER AIRBAG
TAKATA RECALL: CHEVROLET HAS FAILED IN A TIMELY MANNER TO REPLACE MY DEFECTIVE AIRBAG.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL DATE OF RECALL: MAY 27, 2016 DATE OF COMPLAINT: JULY 1, 2019 THE RECALL IS STILL INCOMPLETE AND REMEDY IS UNAVAILABLE. WE LIVE IN A VERY HOT, HUMID ENVIRONMENT. THIS IS UNACCEPTABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GORDON CHEVROLET IN TAMPA, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BERT OGDEN CHRYSLER DODGE JEEP RAM, 8421 W EXPRESSWAY 83, HARLINGEN, TX 78552) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER: 82566373622). THE MANUFACTURER WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BRUCE LOWRIE CHEVROLET (711 SW LOOP 820, FORT WORTH, TX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 151,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
I OWN A 2011 CHEVROLET SUBURBAN WITH THE GM RECALL #2049151/NHTSA #16V381. I HAVE CONTACTED MY LOCAL DEALER BY EMAIL AND PHONE CALLS FOR AN APPOINTMENT FOR REPAIR AND I KEEP GETTING TOLD "THERE ARE NO PARTS FOR THE REPAIR AT THIS TIME, AND YOU WILL BE CONNECTED WHEN THEY ARE." MY WIFE AND FOUR LITTLE CHILDREN RIDE IN THIS VEHICLE DAILY. I HAVE WORKED AT VARIOUS BUICK, CHEVROLET, AND GMC DEALERSHIP OVER 10 YEARS, AND HAVE NEVER SEEN RECALLS TAKE THIS LONG TO RESOLVE.
TAKATA RECALL, NHTSA RECALL NUMBER 16V381, NO DEALERS HAVE AN INFLATOR TO COMPLETE THIS RECALL, AND THIS IS VERY DANGEROUS IN HOT SOUTH FLORIDA
I HAVE RECEIVED A RECALL FROM GM CONCERNING A DEFECT IN THE TAKATA AIR BAG WHICH COULD CAUSE INJURY OR DEATH IF DEPLOYED. THERE DOES NOT APPEAR TO BE A RESOLUTION AT THIS POINT FOR REPAIR OR REPLACEMENT. I AM CONCERNED ABOUT INJURY TO MY FAMILY.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JUD KUHN CHEVROLET (3740 HWY 9 E, LITTLE RIVER, SC 29566, (843) 399-4400) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS PROVIDED CASE NUMBER: 8-3471634861. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED DASHBOARD HAS 2 LARGE CRACKS CALLED CHEVROLET SEVERAL TIMES & THEY SAID THIS WILL NOT AFFECT AIR BAG PROBLEM SAID ONLY UNDER WARRANTY FOR 3 YEARS WOULD NOT MAKE REPAIRS. UPDATED 8/22/18*JB
MY VEHICLE WAS IDENTIFIED IN MAY 2016 AS NEEDING TO HAVE THE AIRBAG REPLACED. I HAVE CALLED THE HOTLINE ON 3 SEPARATE OCCASIONS AND WAS TOLD THAT I WOULD BE CONTACTED ONCE THE PART WAS AVAILABLE AND WOULD BE TOLD WHICH DEALERSHIP TO GO TO FOR THE RECALL TO BE FIXED. THE NOTICE THAT I GET WHEN INQUIRING ABOUT AN UPDATE IS THAT THE "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE."
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
I WAS SENT A RECALL NOTICE AND IT SAID I WOULD BE NOTIFIED WHEN THE PARTS WERE READY. THAT WAS MAY 2016. I HAVE NOT HEARD FROM THEM YET
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
ALTHOUGH GM SAYS THAT THE TRUCK IS SAFE, I FEEL THAT DRIVING A POTENTIALLY LETHAL TRUCK WITH DEFECTIVE AIRBAGS, WHOSE CONDITION IS MADE MUCH WORSE BECAUSE OF THE HEAT AND HUMIDITY OF SW FLORIDA, I DO NOT FEEL IT IS SAFE AT ALL.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V3810000 (AIR BAGS); HOWEVER, THE GM REPRESENTATIVE REFUSED TO REPAIR THE VEHICLE. THE CONTACT WAS INFORMED THAT GM WAS ATTEMPTING TO DISPUTE THE RECALL. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/31/17*LJ UPDATED 02/02/17.*JB
CRACK THAT HAS GROWN ON THE DASHBOARD ABOVE THE STEERING COLUMN
THE DASHBOARD IS CRACKING, CAUSE IS UNKNOWN, THE VEHICLE HAS NEVER BEEN IN ANY ACCIDENTS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) BUT THE PARTS WERE NOT AVAILABLE. THE CONTACT CALLED THE GORDON CHEVROLET DEALER LOCATED AT 16414 N DALE MABRY HWY, TAMPA, FL 33618, PHONE NUMBER (813) 969-2600. THE DEALER ADVISED THAT IT WAS UNKNOWN WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WENT TO A SECOND DEALER (CENTURY BUICK GMC LOCATED AT 3308 W HILLSBOROUGH AVE, TAMPA, FL 33614. (813) 574-6803) AND WAS INFORMED THE SAME INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED ON THE DRIVER AND PASSENGER SIDES WHERE THE AIR BAGS WERE LOCATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
THE DASHBOARD IS CRACKED AND WAS ALREADY CRACKED WHEN WE BOUGHT THE CAR. *TR
THE REAR LIFT GATE ON MY 2011 SUBURBAN HAS BEGUN TO SPONTANEOUSLY CLOSE ON ITS OWN. IT KNOCKED MY HUSBAND DOWN OVER THE WEEKEND AND CONKED ME ON THE HEAD YESTERDAY WHILE I WAS PARKED AND LOADING GROCERIES- GLAD I DIDN'T NEED STITCHES! THIS IS A VERY DANGEROUS SITUATION AND I HOPE CHEVROLET WILL WORK TO RECTIFY IT. A QUICK INTERNET SEARCH WILL TELL YOU THAT MANY, MANY PEOPLE ARE HAVING THE SAME PROBLEM WITH SUBURBANS AND OTHER CHEVY MODELS.
65,000 MILES ON 2011 CHEVROLET SUBURBAN AND THE DASH HAS MULTIPLE CRACKS. CONCERNED THAT ONE OF THE CRACKS IS NEXT TO PASSENGER AIRBAG. WORRIED ABOUT SHRAPNEL IN A COLLISION.
THE DASHBOARD CRACKED AROUND THE PASSENGER AIRBAG DEPLOYMENT AREA AND ABOVE THE TOP OF THE DRIVER SIDE INSTRUMENT PANEL.
MY BREAK LIGHTS WONT WORK , DEALER STATES ITS COMPUTER . I HAD THE TRUCK 3 YEARS. I HAD NO IDEA I HAD NO BREAK LIGHTS TILL I TOOK THE TRUCK FOR INSPECTION
CRACKED DASH ABOVE THE INSTRUMENT PANEL AND PASSENGER SIDE AIRBAG. THIS POSES A SAFETY ISSUE. MY DASH IS CRACK SO BADLY, I'M AFRAID THE AIRBAG WILL COME OUT ON ITS OWN. IT IS DOWNRIGHT NEGLIGENT THAT SOMEONE WILL HAVE TO GET SERIOUSLY INJURED OR KILLED BEFORE THIS PROBLEM IS TAKEN SERIOUSLY.
TAKATA RECALL ABOUT 2 YEARS AGO, I RECEIVED A CARD INFORMING ME ABOUT THE AIR BAG INFLATORS BEING DEFECTIVE. I CALLED THE DEALER THAT I BOUGHT THE VEHICLE FROM AND THEY TRANSFERRED ME TO PARTS DEPARTMENT. UPON STATING THEY HAD NOT RECEIVED THE REPLACEMENT PARTS, THEY ADVISED TO CALL BACK LATER. THIS HAS BEEN GOING ON FOR 2 HEARS BUT THEY STATE THE PARTS HAVE NOT COME IN. I DO NOT FEEL COMFORTABLE DRIVING MYSELF OR PUTTING MY FAMILY FOR TRIPS IN THE SUBURBAN WITHOUT REPLACING THE AIR BAGS.
DASHBOARD CRACKING POTENTIALLY AFFECTING THE USE OF THE AIRBAG AND THE ELECTRICAL COMPONENTS UNDER THE DASHBOARD ON THE DRIVERS SIDE.
Data synced from NHTSA on May 4, 2026