2015 Chevrolet Suburban Complaint Log

BOTH REAR PASSENGER SEAT BELTS HAVE STOPPED RECOILING AND ARE USELESS AT THIS POINT. CHEVY HAS TOLD ME THAT THIS 2015 VEHICLE IS OUT OF WARRANTY. THIS IS TOTALLY UNACCEPTABLE AND DANGEROUS. I BELIEVE THAT THIS IS A MANUFACTURING DEFECT.

AS WE WERE DRIVING FROM ATLANTA TO MIAMI, WHEN WE WERE GETTING OFF THE HIGHWAY THE BRAKES ON OUR 2015 CHEVROLET SUBURBAN FAILED TO STOP AT 60 MILES PER HOUR, WE ALMOST REARED-ENDED AN EIGHTEEN-WHEELER; WITH OUR FAMILY OF FIVE AND OUR TWO DOGS ON BOARD! ALL FLUIDS HAD BEEN CHECKED ON THE CAR AND THE BRAKE PADS WERE RECENTLY CHANGED. WE JUST CALLED AND NOTIFIED CHEVROLET ABOUT THIS SAFETY ISSUE. WE ASKED IF THERE WERE ANY ISSUES AND/OR RECALLS ON OUR VEHICLE AND THE AGENT SAID THAT THERE WERE NO ISSUES OR RECALLS REGARDING THIS TYPE OF VEHICLE. WE MADE AN APPOINTMENT TO HAVE OUR CAR DIAGNOSED AS SOON AS POSSIBLE. AFTER RESEARCHING ONLINE WE FOUND NUMEROUS POSTS ON SEVERAL SITES FROM OTHER SUBURBAN OWNERS REPORTING THE SAME ISSUE WITH THEIR BRAKING SYSTEM NOT RESPONDING. WHAT WILL IT TAKE FOR CHEVROLET TO ACKNOWLEDGE THIS BRAKE FAILURE SYSTEM ISSUE?!?! SOMEONE TO GET KILLED?!?! PLEASE LOOK INTO THIS BRAKE FAILURE ISSUE AND ADDRESS IT PROMPTLY!!!

STATE REJECTS VEHICLE CITING MOISTURE INSIDE A SEALED HEADLAMP ASSEMBLY IS A SAFETY HAZARD. THOUSANDS OF COMPLAINTS POSTED ONLINE. GM/CHEVROLET ADMITS THE SEALED ASSEMBLIES ARE DEFECTIVE HOWEVER THEY DO NOT OFFER ANY ASSISTANCE WHATSOEVER REGARDING REPLACEMENT OF THE DEFECTIVE EQUIPMENT AND FURTHER STATING THEY CANNOT BE REPAIRED. DEALER HAS QUOTED A PRICE OF UP TO $1,400 TO REPLACE THE HEADLAMP ASSEMBLY ON MY VEHICLE. THIS ISSUE FIRST APPEARED WITH LESS THAN 40,000 MILES ON THE VEHICLE. THE MOISTURE ACCUMULATION CAN INCREASE OR DECREASE WITH RAIN OR OTHER ATMOSPHERIC CONDITIONS. THE ELECTRICAL CONTACTS WITHIN THE HOUSING OF THE SEALED LENSES RUST CAUSING THE LAMPS AND TURN SIGNALS TO INTERMITTENTLY GO ON AND OFF AND FAIL ALTOGETHER. ONCE FAILED, ATTEMPTS TO REPLACE THE BULBS HAVE BEEN UNSUCCESSFUL DUE TO THE OXIDATION AND/OR RUST ACCUMULATION ON THE LENS HOUSING CONTACT POINTS.

THE PAINT (BLACK) ON THE ROOF CRACKED AND TURNED WHITE LIKE SPIDER WEBBING. CHEVROLET POINTED THE ROOF I HAD TO PART 65 % AND THEY PAID THE REST. NOW THE SAME THING IS HAPPENING ON THE HOOD. I WAS TOLD ITS BECAUSE OF THE SUN AND HEAT. I DON'T BELIEVE SO, BECAUSE THE REST IF THE VEHICLE SITS IN THE SUN DAILY AND THE PAINT IS FINE. THE VEHICLE IS GARAGE KEPT AT NIGHT. I HAVE A 2013 F-150 THAT SITS IN THE SUN ALL DAY AND IN NOT GARAGE KEPT AND THE PAINT IS STILL LIKE NEW. THERE HAS TO BE SOMETHING WRONG WITH THE PAINT OR PREP JOB WAS NOT DONE PROPERLY.

WHILE TRAVELING STRAIGHT AT 70 MPH ON THE HIGHWAY IN MY 2015 CHEVY SUBURBAN (62K MILES) THE VEHICLE EXPERIENCED A SUDDEN AND UNDETECTED COMPLETE BRAKE SYSTEM FAILURE. AS I APPROACHED SLOWING TRAFFIC WITH THE CRUISE CONTROL ON, I TAPPED THE BRAKES TO DISENGAGE THE CRUISE CONTROL, ONLY TO FIND THAT THE BRAKE PEDAL WAS RIGID AND COULD NOT BE DEPRESSED. TO AVOID A COLLISION AT A HIGH RATE OF SPEED I SWERVED ONTO THE RIGHT SHOULDER WHILE USING TWO LEGS TO AGGRESSIVELY PUSH THE BRAKE PEDAL DOWN - ALL THE WHILE FEELING VERY LITTLE BRAKING ACTION. THE CAR CAME TO A STOP AFTER ABOUT 75 METERS. AT NO TIME BEFORE OR DURING THE EVENT DID THE CAR SIGNAL A BRAKING SYSTEM PROBLEM. IN FACT IT STILL SHOWED NO SYSTEM INDICATOR OF A BRAKE PROBLEM 3 DAYS LATER WHEN IT WAS DELIVERED TO THE DEALER FOR DIAGNOSIS. THE CAR HAS BEEN WELL MAINTAINED, HAVING JUST UNDERGONE A 60K MILE SERVICE AT THE DEALERSHIP. THE LACK OF THE VEHICLE'S RECOGNITION THAT A CRITICAL FAILURE IN THE BRAKING SYSTEM HAD OCCURRED POSED A SERIOUS AND IMMEDIATE THREAT TO PASSENGERS AND SURROUNDING TRAFFIC. AS A PHYSICIAN I CAN ATTEST THAT A COLLISION AT THAT SPEED WOULD HAVE SEVERELY INJURED OR EVEN KILLED THOSE INVOLVED. THIS PROBLEM WITH THE 2015 CHEVY SUB HAS REPORTED TO NHTSA BEFORE - THIS IS NOT AN ISOLATED EVENT. THE SERVICE CENTER REPORTED TO ME THAT A VACUUM PUMP FAILURE WAS TO BLAME - I BELIEVE THIS IS A MORE COMPLEX ENGINEERING PROBLEM IN THAT THE VEHICLE DID NOT DETECT A PROBLEM DESPITE THE FAILURE CREATING A LIFE THREATENING SCENARIO. ALTHOUGH I PLAN TO IMMEDIATELY DISPOSE OF THIS CAR, FAILURE TO ADDRESS THIS PROBLEM BY THE MANUFACTURER WILL PUT OTHERS AT RISK IN THE FUTURE. GM APPEARS TO HAVE ISSUED A SERVICE BULLETIN THAT REFERS TO THIS PROBLEM (ATTACHED). I SINCERELY BELIEVE THIS DEFECT WILL RESULT IN LIVES LOST IF LEFT UNADDRESSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT ATTEMPTED TO APPLY THE BRAKES AND THE BRAKE PEDAL WOULD NOT DEPRESS. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO GET THE VEHICLE TO STOP. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MASTER BRAKE CYLINDER AND BRAKE BOOSTER FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.

WHILE DRIVING DOWN THE HIGHWAY THE STEERING LOCKS UP THE BRAKES GO TO THE FLOOR AND THE STABILITRAC LIGHT AND BRAKE LIGHT COMES ON! WE HAD AT MARTIN CHEVROLET IN CLEVELAND TEXAS IN FEBRUARY OF 2017 AND IT'S BACK THERE NOW! THEY REPLACED THE FUSE BOX LAST TIME AND THEY CAN'T FIGURE OUT WHAT IT IS NOW!

ANTENNA I HAVE WATER FROM THE ANTENNA ON THE TOP

PURCHASED SUBURBAN FROM ALM IN UNION CITY ON 10/05/17 ON 11/04/17 THE BRAKES STARTED TO MAKE NOISE WHEN COMING TO A STOP. ON 11/06 THE BRAKES WERE MAKING ALOUD SCRUBBING SOUND WHEN STOPPING HAD TO GET BRAKES DONE AND WHEN THE MECHANIC SAW THE ROTORS THEY WERE RUSTED AND ALSO NEEDED TO BE CHANGED BUT HE COULDN'T DUE TO THE CONDITION THEY WERE IN MADE IT IMPOSSIBLE RETURNED TO ALM ON 11/7 FOR THEM TO DO THE I OWE WORK AND I WAS TOLD THEY WOULD CHECK THE ROTORS IT NEVER HAPPENED AND WAS THERE FROM 10AM TIL 7 PM. I SPOKE WITH THE SERVICE MANGER AND HE WAS GOING TO CALL BACK TO SET UP ANOTHER APPOINTMENT. ON 11/9 THE ENGINE OIL LIGHT CAME ON SAYING ENGINE OIL LOW ADD OIL 48% REMAINING. PUT A QUART IN AND MADE APPOINTMENT AT SUPERIOR CHEV TO HAVE OIL CHANGED. AT THAT TIME THE TECHNICIAN SAID THERE WERE QUITE A FEW RECALLS SO JUST MAKE ANOTHER APPOINTMENT AND HAVE OIL CHANGE AND RECALLS DONE HOWEVER HE PROCEED TO CHECK THE OIL AND EVEN WITH THE QUART ADDED THE DIPSTICK CAME BACK DRY. SHOCKED NOT WANTING TO BELIEVE THAT ALM HAD NOT ONLY FAIL TO FIX THE BRAKES THEY DIDN'T EVEN CHANGE THE OIL, BRAKES ARE A SAFETY ISSUE CARS GO THROUGH A PID AND THINGS OF THIS NATURE ARE CORRECTED BEFORE PUTTING INTO INVENTORY. MY FAMILY AND I COULD HAVE BEEN SERIOUSLY HURT DUE TO THE NEGLIGENCE OF ALM. I HAD NOT EVEN REACH THE FIRST PAYMENT AND ALL THIS HAPPENING. AND THE SERVICE MANAGER NEVER CALLED BACK . I HOPE THAT ATLANTA LUXURY MOTORS WILL BE INVESTIGATED ABOUT WHAT THEY DO PRIOR TO PUTTING CARS IN THEIR INVENTORY AND PEOPLE COME IN TRUSTING THAT THEY ARE SAFE WHEN FINANCING A AUTOMOBILE AND HAVE TO PAY 5YRS ON AND IT STARTS OFF WITH SAFETY ISSUES. THERE IS NO WAY THEY COULD HAVE DONE PID OR THEY DID AND JUST IGNORED WHAT THEY SAW. I REALIZE THE SUBURBAN WAS USED BUT SAFETY SHOULD BE A CONCERN OF THE SELLER AS WELL AS THE BUYER.

WHEN DRIVING AT LOW SPEEDS, I.E. IN ROLLING TRAFFIC, OR IN LINE AT A DRIVE UP WINDOW OR CAR WASH, ALL BRAKE POWER IS LOST. ONLY WAY TO GET IT BACK IS TO GET RPM'S BACK UP HIGH AGAIN. SEEMS TO STRENGTHEN THE VACUUM BACK TO NORMAL. I WOULD HAVE TO PUT THE TRUCK IN NEUTRAL AND HIT GAS, THEN GO BACK TO DRIVE, AND BRAKES WOULD WORK WELL AGAIN. WITHIN ANOTHER HIT OR TWO OF THE BRAKES, PROBLEM WILL COME BACK. IT HAS HAPPENED OVER THE LAST 2+ YEARS, MANY MANY TIMES. AT LEAST 25-30 TIMES.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 5 MPH OUT OF THE DEALER, THE VEHICLE JOLTED AND THE STABILIZER INDICATOR ILLUMINATED. THE STEERING LOST POWER AND CAUSED THE VEHICLE TO STEER LEFT AND RIGHT. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A LARGE POLE. THE TECHNICIAN FROM THE ANDERSON BUICK GMC DEALER (1001 BOWENS MILL RD, SW, DOUGLAS, GA 31533) RAN TO THE SCENE AND DROVE THE VEHICLE TO THE SHOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOTALED. THERE WERE NO INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO REPAIR THE VEHICLE WITHOUT A WARRANTY. THE VEHICLE WAS NOT REPAIRED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. PARTS DISTRIBUTION DISCONNECT.

WHILE DRIVING, THE DASH MESSAGE ALERTED ME THAT I NEEDED TO "SERVICE BRAKE ASSIST." I WAS NOT USING THE BRAKES, SO I STARTED TO SLOW DOWN AND THE BRAKES WORKED, BUT WHEN I CAME TO THE LIGHT, IT WAS LIKE PRESSING A ROCK AND THE PEDAL WOULD NOT PUSH DOWN. I HAD COMPLETE BRAKE FAILURE, BUT THANKFULLY HAD SLOWED ENOUGH BEFORE COMING TO THE LIGHT, THAT I COULD THROW THE CAR INTO PARK. I PULLED INTO A PARKING LOT AND TAPPED THE BRAKES SEVERAL TIMES, TURNED MY CAR OFF, TURNED IT BACK ON, PUT THE PARKING BRAKE ON AND OFF. THE BRAKES WORKED SO I BEGAN DRIVING VERY CAUTIOUSLY AND STUCK TO BACK ROADS AND STAYED UNDER 35 MPH. THE BRAKES FAILED TWICE MORE AT A STOP SIGN AND A RED LIGHT, WHILE I WAS DRIVING AT LOW SPEEDS. I DROVE THE CAR ONE MORE TIME A FEW HOURS LATER AND HAD COMPLETE BRAKE FAILURE EVERY TIME I TRIED TO STOP. I HAD TO EITHER THROW THE CAR INTO PARK, OR DRIVE INTO A PARKING LOT TO SLOW DOWN. I HAD IT TOWED TO A SERVICE CENTER AT THE CHEVY DEALERSHIP. THE VEHICLE IS UNDER 3 YEARS OLD, HAS ABOUT 60,000 MILES ON IT, HAS BEEN KEPT IN GREAT CONDITION, HAS ON TIME OIL CHANGES, NEVER BEEN IN AN ACCIDENT, AND HAS NEW TIRES. THE CAR HAD NO SQUEALING OR GRINDING TO SHOW WEAR AND TEAR, OR ANY OTHER INDICATOR THE BRAKES WOULD FAIL. THE DEALERSHIP MAINTAINS THAT THIS IS NOT COVERED BECAUSE WE ARE OUT OF WARRANTY, HOWEVER, WE HAVE AN EXTENDED WARRANTY THAT WE ARE USING TO FIX THIS ISSUE. IT IS UNKOWN THE EXACT CAUSE, BECAUSE IT IS AT THE SHOP AWAITING DIAGNOSTICS.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND THE STABILIZER BAR WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A LIGHT POLE IN THE PARKING LOT OF THE ANDERSON PONTIAC GMC DEALER (1001 BOWENS MILLS RD, GA 31533, PHONE NUMBER: (912) 384-0811). THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT NOTIFIED ANDERSON PONTIAC GMC, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,006.

MY 2015 SUBURBAN WITH APPROX 80K MILES, STARTED HAVING BRAKE PROBLEMS WHEN I WOULD DRIVE IN REVERSE. THE BRAKES HAD A GRINDING NOISE AND WAS GETTING HARD TO PRESS. THE BRAKE PADS WERE REPLACED AROUND 46K MILES AS I BOUGHT THE VEHICLE USED FROM ENTERPRISE SALES. THE BRAKES EVENTUALLY GOT WORSE AND HAD THE BRAKE ASSIST MESSAGE ON DASH COME UP. IF I HAD TO USE THE BRAKES TOO MANY TIMES AT INE TIME LIKE IF I HAD TO GO OVER SPEED BUMPS IN MY NEIGHBORHOOD, THEN THE BRAKES WOULD BE EXTREMELY HARD AND WOULD LOSE ALL POWER BRAKES. IF I KEPT THE VACUUM UP WITH A LITTLE RPM'S- ONE FOOT ON THE BRAKE AND ONE ON THE GAS, THEN I COULD GET THE POWER BRAKES TO WORK. NOW IT'S JUST TOTALLY GONE. NO POWER BRAKES AT ALL NOW AND ORDERED THE VACUUM BOOSTER AND WILL REPLACE IT MYSELF. I CALLED THE MAIN CHEVROLET HOTLINE AND THEY WERE TOTALLY WORTHLESS. I TOLD THEM ABOUT ALL THE NUMEROUS COMPLAINTS POPPING UP ON THE INTERNET AND WITH SUBURBANS WITH MUCH LESS MILES THAN MINE AND TRIED TO SEE IF THEY HAD ANY RECALLS REGARDING THE BRAKES. THEY SAID NO. I SAID THEY SHOULD BE CONCERNED BEFORE IT ENDS UP KILLING SOMEONE.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE EXITING THE PARKING LOT AT 5 MPH, THE BRAKES FAILED TO WORK WITHOUT WARNING. THE CONTACT HAD TO CHANGE THE GEAR TO PARK IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER (BOB PRICE CHEVROLET BUICK GMC, 1225 S STATE HWY 16, FREDERICKSBURG, TX 78624) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER AND THE BRAKE PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 51,800.

CAR EXHIBITS SHAKING/VIBRATIONS AT SPEEDS ABOUT 65MPH, WHICH AT TIMES IS ACCOMPANIED BY A BUFFETING SOUND.

THE AIR CONDITIONER STOPPED BLOWING COLD AIR AND UPON REVIEW BY THE DEALER THE CONDENSER NEEDS TO BE REPLACED. HOW DOES A VEHICLE THAT IS ONLY 2 YRS OLD AND NEVER BEEN IN AN ACCIDENT HAVE A HOLE IN THE CONDENSER? THIS IS RIDICULOUS AND IS VERY DANGEROUS DURING PERIODS OF EXTREME HEAT. I PURCHASED A NEWER VEHICLE TO AVOID ISSUES AND REPAIRS SUCH AS THIS. THE AC DOES NOT WORK WHETHER THE CAR IS IN MOTION OR STATIONARY.

THE BRAKES ON MY 2015 CHEVY SUBURBAN ARE LOCKING WHEN DRIVING A LOW SPEED. THE PROBLEM STARTED ALL OF THE SUDDEN WHILE DRIVING UNDER DRY ROAD CONDITIONS ON A CITY STREET. IF YOU PRESS ON THE BRAKE PEDAL , IT DOES NOT MOVE AND THE CAR DOES NOT STOPPED. I ALMOST HIT A FAMILY OF 4 THAT WAS CROSSING IN FRONT OF ME. THE CAR HAS BEEN AT DICK BEARD CHEVROLET IN HYANNIS, MA AND THEY ARE SAYING THAT THERE IS NO ISSUE WITH THE BRAKES AND AVOIDING SOLVING THE PROBLEM. I'VE CALLED CHEVROLET 4 TIMES AND THEY ARE NOT CALLING ME BACK. THE CAR IS NOT SAFE TO DRIVE AT ALL.

OUR SUBURBAN IS LOSING STEERING CONTROL AND THE FRONT SUSPENSION BEGINS TO BOUNCE. THE WARNING ON THE DASH IS "ACTION REQUIRED" STEERING ASSIST IS REDUCED DRIVE WITH CARE. THE VEHICLE HAS HAD THIS HAPPEN IN STATIKNARY AND WHILE DRIVING.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH FORCE TO STOP THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO LEE JOHNSON CHEVROLET (11845 NE 85TH ST, KIRKLAND, WA 98033, 425-827-0521) WHERE THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY A DIAGNOSTIC FEE BEFORE ANY REPAIRS WERE MADE TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION. THE FAILURE MILEAGE WAS 50,000.

FRONT & REAR OF CAR SHAKES LIKE A DUMP TRUCK. HAD INSPECTION DONE AT A LOCAL SHOP, SINCE GM DEALER FOUND NOTHING. THE SWAY BAR FRAME BRACKETS ARE COMING LOOSE CAUSING EXCESSIVE VIBRATION & RATTLING. THE TRUCK ALSO HANDLES VERY POORLY, ALONG WITH THE COMFORT OF RIDE. GM IS AWARE OF THE PROBLEM SINCE THERE ARE SO MANY VEHICLES WITH THIS SAME PROBLEM. THEY WANT US TO PAY FOR ANOTHER INSPECTION TO DETERMINE IF THEY WILL DO ANYTHING. THEY WILL NOT DISCUSS THE REPAIR OR THE COST ASSOCIATED WITH THE REPAIR IF THEY DEEM IT A NEEDED REPAIR. THE TSB # IS 15-NA-082, YET THEY CLAIM THAT THIS IS NOT A GOOD NUMBER. SEARCHING THE NET REVEALS THERE ARE MANY AFFECTED VEHICLES BUILT FROM 2009 TO 2017 WITH THE AFFECTED PROBLEM.

ONSTAR RADIO ANTENNA LEAKS WATER CAUSING NOT TO FUNCTION

WHILE DRIVING ON I90 IN STOP AND GO TRAFFIC, THE CAR IN FRONT OF ME STOPPED. I APPLIED MY BRAKES AND THE PEDAL WAS HARD AND WOULD NOT DEPRESS. AS A RESULT MY CAR WOULD NOT STOP AND I HIT THE CAR IN FRONT OF ME IN THE REAR END. MY AIR BAGS WENT OFF. I RECEIVED AN AIR BAG BURN. THE CAR IN FRONT OF ME STRUCK THE CAR IN FRONT OF HIM. BOTH OTHER DRIVERS CLAIM THEY WERE INJURED. MY CAR COST $15,300 TO REPAIR. CHEVROLET IS AWARE OF THIS PROBLEM, ISSUING PRELIMINARY SERVICE BULLETIN PIT5361 IN 2015, ADDENDUM B IN 2016 AND ADDENDUM B IN 2017. THE PROBLEM IS A FAULTY VACUUM PUMP, MASTER CYLINDER, BRAKE BOOSTER, VACUUM LINE, AND VACUUM PUMP BELT. I WAS NEVER INFORMED OF THIS PROBLEM. I HAVE BEEN DRIVING 50 YEARS AND THIS IS MY FIRST CHARGEABLE ACCIDENT.

THERE WAS A NOT ANY BIG EVENT THAT CAUSED IT. AIR CONDITIONING WAS BLOWING COLD AIR ON MONDAY JUNE 26, 2017; ON TUESDAY JUNE 27, 2017 IT WAS WARM AIR EVEN AFTER DRIVING AROUND FOR 5 MINUTES. IMMEDIATELY TOOK IT TO THE DEALER WE PURCHASED IT FROM: PRIORITY CHEVROLET. THE CONDENSER HAD STOPPED WORKING. COULDN'T HOLD FREON BECAUSE THERE WAS A HOLE IN IT....?!?!?! NOT SURE OF THE CAUSE. MY CAR IS BARELY 2 YEARS OLD! I HAVE FOUR YOUNG CHILDREN IN THE MIDDLE OF SUMMER. INITIALLY WE WERE TOLD 1-2 MONTH WAIT!? APPARENTLY THIS ISN'T THE FIRST CONDENSER THEY HAVE HAD TO REPLACE. TELLS ME SOMETHING ISN'T ISN'T RIGHT WITH CHEVROLET.

A/C STOPPED COOLING. REPAIR SHOP IDENTIFIED IT AS A LEAKING CONDENSER. REPAIR SHOP WAS UNSUCCESSFUL IN FINDING REPLACEMENT PART AT LOCAL AUTO PARTS DEALERS (E.G., ADVANCED AUTO, ETC.) AND WAS TOLD THAT LOCAL CHEVY DEALERSHIP HAD PURCHASED ENTIRE STOCK OF RESPECTIVE A/C CONDENSERS AND THAT PARTS WERE BACKORDERED. AFTER CALLING LOCAL CHEVY DEALER, THEY WERE FAMILIAR WITH ISSUE AND SAID THEY "WOULDN'T BE SURPRISED IF THERE WAS A RECALL" BECAUSE THEY WERE SEEING A LOT OF THESE ISSUES. WHEN I TOOK THE CAR TO GET REPAIRED THE SERVICE REP SAID, "I HOPE CUSTOMERS ARE REIMBURSED FOR THESE REPAIRS." THERE SEEMS TO BE A SYSTEMIC PROBLEM WITH THESE CONDENSERS AND CHEVY IS AWARE OF IT, AT LEAST THEIR SERVICE DEPARTMENTS ARE. I WOULD APPRECIATE A RECALL BEING ISSUED AND REIMBURSEMENT OF MY $942.63.

BRAKE BOOSTER WENT OUT WHILE DRIVING WITH MY CHILDREN IN THE CAR!

A/C COMPRESSOR FROZE AND THUS BROKE THE BELT. I WAS DRIVING WHEN THE A/C WENT OUT. IT WAS ABOUT 95 DEGREES OUT THAT DAY. BOTH HAD TO BE REPLACED.

STEERING WHEEL RANDOMLY LOCKS UP WHEN MAKING A TURN FROM STOP OR LOW SPEED AND NUMEROUS ERROR LIGHTS FLASH WITH STABILITRAK TURNING ON AND OFF RANDOMLY.

THE AIR CONDITIONER WENT OUT ON MY SUBURBAN IN EARLY JUNE. I AM STILL WAITING FOR THE PART THAT IS ON BACK ORDER. IT GETS VERY HOT IN THE SUMMER IN MY STATE AND IS CONCERNING TO ME AND MY CHILDREN. WHEN WE ARE STOPPED IN TRAFFIC IT IS HORRIBLE. WE CAN'T TAKE OUR DOGS WITH US BECAUSE IT IS TOO HOT FOR THEM.

AIR CONDITIONING CONDENSER IS FAULTY VEHICLE IS COVERED BUMPER TO BUMPER UNDER WARRANTY AND NO REPLACEMENT IS AVAILABLE. NO RENTAL CAR OFFERED, NO DATE OF REPAIR IS AVAILABLE. DRIVING WITH NO AIR CONDITIONING IN THE HEAT IS MISERABLE.

THIS IS THE 4TH TIME MY SUBURBAN HAS BEEN IN THE SHOP. IT HAS A CRACKING POP WHILE TURNING THE STEERING WHEEL. WHILE THE CHEVROLET DEALER IS PLEASED TO FIX IT, IT KEEPS HAPPENING AGAIN WITHIN 2 OR 3 DAYS OF SHORT DISTANCE DRIVING. ON SOME OF THE ONLINE FORUMS, SOME DEALERS REPLACED THE STEERING RACK COLUMN. SOME DEALERS DO THE ALIGNMENT AND THE PROBLEM TENDS TO REOCCUR.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR CONDITIONING SPORADICALLY FAILED TO FUNCTION. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER FAILED DUE TO A FREON LEAK AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS UNABLE TO ASSIST AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 07/13/17*LJ UPDATED 10/13/2017*JS

NATIONAL A/C CONDENSER BACKORDER: TODAY MARKS 21 DAYS WITHOUT AN A/C CONDENSER ON MY CAR. I HAVE A SMALL CHILD (15 MONTHS OLD) AND GM HAS NO IDEA WHEN AN A/C CONDENSER WILL BE AVAILABLE. I AM THE 6TH PERSON AT MY LOCAL DEALERSHIP TO NEED ONE, THE 3RD ONE AT A LOCAL AUTOMOTIVE GARAGE. GM SAYS THEY HAVE NOT HEARD OF THIS ISSUE BUT A SMALL GOOGLE SEARCH WILL SHOW THERE IS A VERY LARGE ISSUE ACROSS THE NATION, HENSE THE NATIONAL BACKORDER ON THE PART. I HAVE TRIED CALLING VARIOUS CHEVROLET DEALERSHIP TRYING TO LOCATE THIS PART.

AT 66,000 MILES THE AIR CONDITIONER QUIT WORKING. I TOOK IT TO THE DEALER WHERE THEY FOUND THE CONDENSER HAD A LEAK AND WAS TOLD THAT THERE IS A MASSIVE BACKORDER ON THE PARTS NEEDED TO MAKE THE REPAIR. THEY FOUND 4 PARTS IN WISCONSIN BUT THEY WOULD NOT SELL THEM BECAUSE THEY TOO HAD A LOCAL DEMAND AND NEEDED 50 FOR THESE SAME REPAIRS. THIS IS NOT COVERED UNDER ANY WARRANTY. WE OWN A 2007 YUKONXL AND HAVE NEVER HAD AN ISSUE WITH THE A/C.

BOUGHT A USED 2015 SUBURBAN NOTICED A VIBRATION YOU CAN HEAR AND FEEL BETWEEN 40-60 MPH. TRIED TO GET IT FIXED BUT NO ONE KNOWS WHAT IS CAUSING IT ON 4TH VISIT TO GET IT FIXED RIGHT NOW HAVE HAD IT FOR 3 WEEKS TRIED TO GET DEALER TO TAKE IT BACK AND THEY REFUSED AFTER FIXING BRAKE ROTORS. IT IS ALSO HAVING PROBLEMS DOWNSHIFTING. RANDOMLY. WILL DOWNSHIFT WHILE MAINTAINING SPEEDS OF 50-55 MPH TO 38 WITH NO WARNING WILL MAKE GRINDING NOISES AND AM UNABLE TO STEER OR BREAK. AFRAID MY FAMILY IS GOING TO GET REAR ENDED WHILE IT'S HAPPENING. CAN'T ACCELERATE OR DO ANYTHING WHILE IT'S HAPPENING. DO NOT FEEL SAFE DRIVING MY FAMILY IN THIS CAR BUT IT'S WHAT WE HAVE...

2015 CHEVY SUBURBAN SHAKES UNCONTROLLABLY STARTING AT 50 MPH. PEAK OF SHAKING AT 77 MPH. INCREASED WEIGHT SEEMS TO INCREASE EFFECT SUCH AS FULL TANK VS LOW. VEHICLE IS IN MOTION.

AT 48,000 MILES, THE AC CONDENSER HAS CRACKED, AND THE DEALER HAS TOLD US THIS IS A MANUFACTURER'S PROBLEM. THE REPLACEMENT PART IS ON NATIONAL BACKORDER, AND WE HAVE WAITED 5 WEEKS FOR THE REPLACEMENT PART TO COME IN. NIETHER THE DEALER OR GM CAN TELL US WHEN THE REPLACEMENT PART WILL ARRIVE. I HAVE FILED A COMPLAINT WITH GM, AND THE CASE NO. IS 8-3029151511.

HAVE BEEN WAITING ON AC CONDENSER FOR 7 WEEKS WITH NO IDEA HOW MUCH LONGER IT WILL BE.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR CONDITIONER FAILED TO WORK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CONDENSER FAILED DUE TO A LEAK AND NEEDED TO BE REPLACED. THE DEALER STATED THAT DUE TO THIS BEING A KNOWN ISSUE WITH THESE VEHICLES, THE PART WAS CURRENTLY ON NATIONAL BACKORDER. PRIOR TO THE FAILURE, THE CONDENSER HAD BEEN REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.

TL* THE CONTACT OWNS A 2015 CHEVROLET SURBURBAN. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONING SYSTEM FAILED. THE VEHICLE WAS DIAGNOSED AS HAVING A FAULTY CONDENSOR. THE DEALER WAS CONTACTED AT SUBURBAN CHEVROLET IN EDEN PRARIE, MINNESOTA, BUT THE PART WAS UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CALL WAS FORWARDED TO NHTSA. THE FAILURE MILEAGE WAS 56,000.

NOISE

I WAS ON SLOPE HILL. MY BRAKES ARE NOT RESPONDING. I PUT IN NEW BRAKES 2 MONTHS AGO AND BRAKES NOT RESPONDING? MY CAR ALMOST WENT DOWN THE HILL. I CALLED ROADSIDE ASSISTANCE AND HAD THEM TOWED MY CAR TO DEALERSHIP. THEY FOUND THE ISSUE VACUUM PUMP BROKE. ALSO MY TRANSMISSION HAVING ISSUE SINCE 2 MONTHS. THEY STILL HAVEN'T FOUND ISSUES. I CAN'T CONTROL MY SPEED AND ENGINE GIVES A KICK WHEN ENTERING HIGHWAY. THEY WON'T REPAIR THIS ISSUE BECAUSE THEIR "MECHANICS" CANNOT FIND THE ISSUE. THIS IS THIS WORST VEHICLE TO DRIVE ANDUNSAFE FOR DRIVERS AND PASSENGERS.

DEAR SIR OR MADAM MY VEHICLE A/C PROBLEM NO COOL AIR , ONLY WARM AIR ，AND I PAID TO DEALERSHIPS 166.52 JUST FOR CHECKING WHAT PROBLEM ！THEY FIND OUT CONDENSER LEAKING, THE DEALER PRICE IS 1159.63 TO REPAIR IT , I AM LIMO DRIVER THIS VEHICLE FOR BUSINESS USE! MY CAMPANY HAVE HUNDREDS DRIVER HAVE SAME VEHICLE , AND THEY HAVE SAME PROBLEMS, ALL VEHICLES FROM GM FACTORY INCLUDES GMC CHEVROLET CADILLAC SAME PROBLEMS , I AM ABLE TO COLLECT ALL THE SIGNATURES TO PROVE IT . THIS IS PROBLEM OF MANUFACTURER PRODUCTION PROCESSING! BUT I PAID $664.13 REPAIR IT ! WHO PAY MY LOST ? PLEASE HELP ME.

WHILE SHOPPING FOR A USED 2015 SUBURBAN I NOTICED THAT ALL OF THEM HAD A FAIR AMOUNT OF RUST ON THE UNDERCARRIAGE. THE ONE I ENDED UP PURCHASING HAD RUST AS WELL BUT HAD THE LEAST OF THE ONES I LOOKED AT.

I'M A FRUSTRATED CUSTOMER WITH A 2015 CHEVY SUBURBAN LOOKING FOR SOME ASSISTANCE WITH THE AIR CONDENSER ON MY VEHICLE. I HAVE GONE ALMOST 2.5 MONTHS WITHOUT A/C AND I AM INCREDIBLY DISAPPOINTED TO BE HAVE BEEN GOING SO LONG WITHOUT SOMETHING AS BASIC AS A/C. I HAVE 3 SMALL CHILDREN AND IT'S INCREDIBLY UNCOMFORTABLE IN THE VEHICLE NOW THAT IT'S SUMMER TEMPERATURES ESPECIALLY WITH BLACK LEATHER INTERIOR. ON AN UNEXPECTEDLY COOL DAY LIKE TODAY WITH OUTDOOR TEMPS AT 67 THE DRIVERSIDE FOOT AREA IS 98 DEGREES BECAUSE OF HOT AIR BLOWING WHICH I ASSUME COMES FROM THE ENGINE. I SHUT OFF ALL THE VENTS AND FANS AND IT STILL BLOWS. ON DAYS WHEN IT'S WARMER THAT FLOOR TEMP IS MORE LIKE 114-118 DEGREES AND IT'S CAUSING PAIN AND BURNING SENSATION TO MY FEET. I'VE CONTACTED MY DEALERSHIP AND THEY OFFERED ME TO END MY LEASE EARLY AND GET INTO A NEW SUBURBAN. I'VE BEEN SO DISAPPOINTED WITH THE WAY THIS HAS BEEN HANDLED. I HAVE NEVER BEEN SO UNSATISFIED AS CUSTOMER FOR SUCH A LONG PERIOD OF TIME. I FEEL LIKE I SHOULD BE REIMBURSED FOR THE TWO VISITS FOR DIAGNOSTICS ON THE VEHICLE TO FIND OUT WHY THE A/C WASN'T WORKING AND THE RENTAL CAR I NEEDED. I ALSO FEEL LIKE I SHOULDN'T HAVE TO BE PAYING MY LEASE PAYMENTS FOR A FAULTY VEHICLE FOR THE LAST FEW MONTHS THAT IT HASN'T BEEN FUNCTIONING PROPERLY. LASTLY, I WOULD LIKE THE OPTION OF ENDING MY LEASE EARLY WITHOUT PENALTY TO GET INTO A MORE COMFORTABLE VEHICLE OF MY CHOICE. I'VE CONTACTED GM CUSTOMER SERVICE ONLY TO BE TOLD THERE'S NOTHING THEY CAN DO UNLESS GM DECIDES THAT THIS SHOULD BE A RECALL. FRANKLY, THIS IS A PROBLEM AMONGST MANY VEHICLES IN THE GM LINE. THIS IS FRUSTRATING AND IS REALLY BECOMING A SAFETY ISSUE AS TEMPERATURES RISE. I AM GENUINELY CONCERNED FOR MY FAMILY'S SAFETY AND I AM FRUSTRATED WITH THE OVERALL LACK OF URGENCY ON THIS ISSUE.

WAS DRIVING AT HIGHWAY SPEED AND HEARD A POP FROM BEHIND DRIVER. STARTED HEARING A FLAPPING SOUND AND FOUND THE DRIVERS PILLAR COVER HAD COME LOOSE AT THE TOP. WOULD NOT SNAP BACK SO SECURED WITH DUCT TAPE AS SO NOT TO LOSE THE PART. LATER THE SAME DAY FOUND 2 OTHER WERE LOOSE SO SECURED THEM SO AS NOT TO HAVE THEM COME OFF. HAVE RESEARCHED THIS AND FOUND MANY OTHERS HAVE HAD THE SAME PROBLEM. MANY HAVE SAID THAT IF UNDER WARRANTY THEY WERE FIXED BUT ONLY TO HAVE THE PROBLEM OCCUR AGAIN. HAVE 45,000 MILES ON VEHICLE WHEN THIS OCCURRED SO NOT UNDER WARRANTY. WILL CONFRONT THE DEALER JUST TO SEE IF THEY ADMIT TO NO GOOD FIX AND THINKING THIS IS JUST THE OWNERS PROBLEM. HARD TO BELIEVE THIS HAPPENS ON A $70,000 CAR.

IN MARCH OF 2017, I NOTICED THAT THE PAINT ON THE HOOD AND ROOF WAS STARTING TO DISCOLOR VERY BADLY. I WENT TO SELMAN CHEVROLET IN ORANGE CA WHERE I PURCHASED THE VEHICLE NEW TO SHOW THEM. I WAS TOLD THAT SOMETHING MUST HAVE GOTTEN ON THE PAINT. I TOLD THEM THAT WAS NOT THE CASE SINCE I CLEAN CARS MYSELF. CAR IS NOW REALLY GETTING WORSE. I BELIEVE THAT A CAR AS NEW AS MINE AND WITH THE GOOD CARE AS IT HAS RECEIVED COULD ONLY BE DUE TO DEFECTIVE PAINT.

WHILE DRIVING HER VEHICLE TODAY MY WIFE DEPRESSED HER BRAKE TO STOP AND SHE SAID THE BRAKE FELT LIKE PUSHING ON A RUBBER TIRE. THE CAR WOULD NOT STOP CAUSING HER TO RUN A STOP SIGN AND HIT ANOTHER VEHICLE. WE HAD THE SAME PROBLEM LAST MONTH AND THE VEHICLE WAS TAKEN TO THE CHEVROLET DEALERSHIP AND "REPAIRED" ACCORDING TO THE CURRENT SAFETY BULLETIN ISSUED BY CHEVROLET. THIS COLLISION CAUSED THE OTHER PERSON TO GO TO THE HOSPITAL VIA EMS AND MY WIFE WAS TAKEN BY POV TO ER FOR EVALUATION. OBVIOUSLY WHATEVER "FIX" WAS DONE BY THE DEALERSHIP WAS NOT THE CAUSE OF THE PROBLEM. I WAS TOLD THE VACUUM ASSIST PUMP AND HOSES WERE REPLACED, BUT THE VEHICLE STILL HAD THE SAME ISSUE.

FOR THE 3RD TIME MY WIFE WHILE DRIVING HER CAR HAD THESE ISSUES! SERVICE POWER STEERING WHERE IT MAKES IT HARD TO TURN. BRAKE AND ABS LIGHTS COME ON MAKING THE BRAKE PEDAL GO TO THE FLOOR BARELY STOPING THE SUBURBAN, SERVICE STABILITRAC AND SERVICE TRAILER BRAKE! THIS IS THE SECOND TIME IT'S AT THE DEALER THE FIRST TIME IT WENT AWAY SO QUICKLY WE THOUGHT IT WAS A FLUKE BUT IT DEFINITELY SCARED MY WIFE TO DEATH! BY THE TIME WE GET IT TO THE DEALER IT CLEARS IT'S SELF AND THEY CAN'T FIND ANYTHING WRONG! WE VIDEOED THE INCIDENTS AND NEED HELP TO SEE WHY THOSE ISSUES AREN'T RECALLED ON OUR SUBURBAN LIKE THEY HAVE RECALLED ON OTHER 2015 SUBURBANS?

THE BLACK TRIM ON THE PASSENGER SIDE DOOR (COVERING THE SPACE BETWEEN THE FRONT & REAR DOORS) HAS COME LOOSE AND THE VIBRATION IS NOTICEABLE AT HIGHWAY SPEEDS. THIS IS NOT COVERED BY THE CERTIFIED PRE-OWNED WARRANTY OR THE EXTENDED WARRANTY I PURCHASED SEPARATELY FROM THE DEALER. THE DEALERSHIP HAS TOLD ME IT'S A $250 REPAIR AND HAVE HEARD MANY COMPLAINTS OF THIS ALREADY FROM OTHER OWNERS. I'VE GOT ONE IN NEED OF REPAIR NOW AND ANOTHER IS COMING LOOSE ON THE OTHER SIDE. AS THE VEHICLE OWNER, I'M SURPRISED THE MANUFACTURER IS NOT TAKEN CARE OF THIS ON A 2 YR OLD VEHICLE AND I'M CONCERNED AT $250/TRIM THIS IS GOING TO BE COSTLY ISSUE GOING FORWARD IF THEY DON'T ADDRESS IT.