NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2015 Chevrolet Suburban. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
I WAS INVOLVED IN A VEHICLE ACCIDENT IN JANUARY OF 2017. A VERY TRAUMATIC EXPERIENCE NEEDLESS-TO-SAY. I WAS IN THE FAR LEFT LANE OF A 3 LANE HIGHWAY. AS I WAS ATTEMPTING TO SWITCH TO THE CENTER LANE, I SUDDENLY LOST THE ABILITY TO CONTROL MY STEERING WHEEL, AS THOUGH IT WAS JAMMED. AS A RESULT I CONTINUED TO GLIDE ACROSS THE HIGHWAY, DESPERATELY TRYING TO MANEUVER MY STEERING WHEEL TO GO STRAIGHT. I WAS FRANTICALLY TELLING MY PASSENGER ' I CAN'T CONTROL MY WHEEL!!' WITHIN MOMENTS I WAS AT THE FAR RIGHT SIDE OF THE HIGHWAY AT THIS POINT, AND ALL OF A SUDDEN THE WHEEL 'RELEASES', IT NO LONGER FELT JAMMED. WHEN THIS HAPPENS MY VEHICLE TURNS ALMOST 180 DEGREES, FACING THE DIRECTION OF ON-COMING TRAFFIC, AND WE WERE IMMEDIATELY HIT BY HUGE TRACTOR TRAILER. THE BLESSING IN ALL THIS WAS THERE WERE NO FATALITIES, AND I AM DEEPLY GRATEFUL FOR THAT. IN THE AFTERMATH OF IT ALL, MY VEHICLE WAS TOTALED AND I STRUGGLED WITH NOT BEING ABLE TO FULLY UNDERSTAND NOR EXPLAIN HOW AND WHY THIS HAPPENED.
WE HAVE HAD A CLICKING SOUND IN THE STEERING COLUMN AT LOW SPEEDS WHILE TURNING. THE DEALER HAS REPLACED A BUSHING ONCE AND THE ENTIRE COLUMN THE SECOND TIME, THE ISSUE IS BACK. HOWEVER, EVEN THOUGH WE ARE UNDER WARRANTY WE HAVE INSTALLED A LIFT ON THE VEHICLE SINCE THE SECOND REPAIR. EVEN THOUGH IT WAS ADDRESSED TWICE BEFORE THE LIFT, GM NOW REFUSES TO LOOK AT THE VEHICLE UNLESS WE TAKE IT BACK TO STOCK. CLEARLY THE LIFT IS NOT THE ISSUE AS IT HAPPENED TWICE BEFORE IT WAS INSTALLED. FURTHERMORE, THERE IS A GM TSB ADDRESSING THE EXACT ISSUE, SO GM IS AWARE THERE IS AN ISSUE WITH THE STEERING COLUMN. ALSO, A QUICK SEARCH ONLINE YIELDS PLENTY OF SIMILAR COMPLAINTS ACROSS ALL SIMILAR PLATFORMS FROM GMC, CHEVROLET AND CADILLAC, WHICH ONCE AGAIN FURTHERS MY PROOF THE LIFT IS NOT THE ISSUE. BEING IN THE STEERING COLUMN I TRULY FEEL THIS IS A SAFETY ISSUE AND AN IMMEDIATE RECALL NEEDS TO BE ISSUED TO RESOLVE THIS ISSUE. I DO NOT HAVE DOCUMENTATION FROM THE PREVIOUS REPAIRS AT THIS TIME, I AM WORKING TO OBTAIN THEM.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING 55 MPH, THE TRANSMISSION BEGAN TO SLIP. THE ENGINE REVVED AND THE VEHICLE MOVED FORWARD AS IF IT WERE IN NEUTRAL AND MADE A HEAVY, ABNORMAL RUMBLING SOUND. THE CONTACT ALSO SMELLED SMOKE AND THE VEHICLE WAS LEAKING TRANSMISSION FLUID. THE CONTACT PULLED THE VEHICLE OVER TO THE ROAD SHOULDER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO NEILSON CHEVROLET (1 US-46, DOVER, NJ 07801, (973) 366-1243) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, ONLY PARTS WERE REPLACED AND NOT THE ENTIRE TRANSMISSION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,619.
WHEN IDLING IN MOTION THE BRAKES DO NOT WORK AS WITH A NORMAL TAP AND YOU HAVE TO STOMP ON THE BRAKES REALLY HARD ALMOST GOING TO THE FLOOR IN ORDER TO GET THE CAR TO STOP. THIS HAS ALMOST CAUSED A LOT OF ACCIDENTS. NO ONE SEEMS TO KNOW WHAT IS CAUSING THIS. OTHERWISE THE BRAKES WORK PERFECTLY FINE. IT IS JUST IN THIS SITUATION. THIS HAS BEEN A CONSTANT PROBLEM ON AND OFF SINCE I PURCHASED THE VEHICLE.
CAR WOULD REV, THEN SHIFT VERY HARD INTO GEAR FROM A FULL STOP - EITHER GOING FORWARD OR INTO REVERSE. HAD ALSO NOTICED SOME UNEVEN GEAR SHIFTS WHEN GO UP HILLS AND REVVING OF ENGINE PRIOR TO TRANSMISSION ENGAGING WHEN ON THE HIGHWAY. TAKEN TO DEALERSHIP, WHERE I WAS TOLD THE TRANSMISSION PUMP WENT OUT AND WOULD REQUIRE THE ENTIRE TRANSMISSION TO BE REPLACED, WHICH WAS NOT UNDER WARRANTY. THIS HAPPENED AT 144,400 MILES. HOWEVER, THE REMANUFACTURED TRANSMISSION WOULD BE WARANTEED FOR 300,000 MILES.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE TRANSMISSION GEARS FAILED TO PROPERLY SHIFT INTO ANY GEAR WITHOUT WARNING. THE CONTACT WAS UNCERTAIN IF THE WARRANTY WOULD APPLY TO SERVICE THE VEHICLE. HERMAN JENKINS MOTORS INC (2030 W REELFOOT AVE, UNION CITY, TN 38261, (731) 885-2811) AND ROCK-ROYAL OAKS CHEVROLET CADILLAC (3417 PARK AVE, PADUCAH, KY 42001, (270) 908-4808) WERE NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. ON ALL FOUR DOORS, THE EXTERIOR TRIM WAS DETACHING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ADHESIVE ON THE TRIM WAS INADEQUATE AND NEEDED TO BE REAPPLIED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. HEARTLAND CHEVROLET (LOCATED AT 501 N STATE ROUTE 291, LIBERTY, MO) DIAGNOSED THAT THE BONDING AGENT ON THE TRIM WAS DEFECTIVE AND THE PANELS WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,105.
I HAVE A 2015 CHEVY. SUBURBAN LT THE BRAKE PEDAL IS HARD TO PRESS AND THE CAR CONTINUE TO ROLL EVEN AFTER I APPLY THE BRAKE DESPITE THE ROTOR AND ALL THE PADS HAVE BEEN REPLACED.....THIS IS VERY DANGEROUS.
SAIL PANELS (PILLAR CAPS) CAME LOOSE FROM THEIR MOUNTS. INTERNET SEARCH REVEALED THAT THIS IS A PROBLEM WITH 2014 AND NEWER SUBURBAN TYPE VEHICLES. MOUNTS CAN DETACH FROM THE VEHICLE AT HIGH SPEED DUE TO WIND. THEY WOULD BE A TRAFFIC HAZARD TO OTHER VEHICLES, MOTORISTS OR PEDESTRIANS.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT NOTICED A FUEL ODOR AROUND THE VEHICLE. THE DEALER DIAGNOSED THAT THE PLASTIC TUBE CONNECTED TO THE FUEL TANK NEEDED TO BE REPLACED. THE DEALER DID NOT HAVE THE PART AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 31,000.
BRAKES STOPPED WORKING . FIRST TIME IT HAPPENED I THOUGHT IT WAS MY IMAGINATION AS I WAS IN A PARKING LOT GOING EXTREMELY SLOW. NEXT DAY IT HAPPENED WHEN BACKING OUT OF MY DRIVEWAY. HAD TO PRESS BRAKES EXTREMELY HARD AND IT ROLLED TO A STOP AS IT HIT CURB ON OTHER SIDE OF ROAD. TOOK IT TO DEALER AND THEY REPLACE THE VACUUM BOOSTER WHICH HAD FAILED AT APROX. 50,000 MILES. NOT COVERED UNDER WARRANTY. EVERY OTHER PART OF BRAKES BESIDES NORMAL WEAR AND TEAR IS COVERED. I WAS LUCKY IT HAPPENED IN MY DRIVEWAY AND NOT WHILE DRIVING AT HIGHER SPEEDS IN TRAFFIC. I HAVE ADDITIONAL COMPLAINTS ABOUT THIS VEHICHLE. THE CLIPS HOLDING DRIVERS SEAT HAD TO BE REPLACED AT 40,000 MILES BECAUSE SEAT WAS SLIDING FROM SIDE TO SIDE. THEY ARE ALL READY LOOSE AGAIN AT 60,000 MILES ALTHOUGH NOT AS BAD AS FIRST TIME. MY AC CONDENSER WENT OUT AT 62,000 MILES. IT HAS BEEN ON NATIONAL BACKORDER FOR 7 WEEKS AND I AM STILL WAITING. THE CAR SHAKES ON THE INTERSTATE AT APROX 70 -75 MILES PER HOUR. THE DEALERSHIP HAS BALANCED THE TIRES AND THIS HAS NOT FIXED PROBLEM. AFTER DRIVING ON INTERSTATE AT HIGH SPEEDS FOR EXTENDED PERIOD OF TIME, WHEN STOPPING THE CAR IDLES VERY ROUGH AND HAS EVEN CUT OFF. THE DEALERSHIP RAN A FUEL INDUCTION SERVICE. WILL SEE IF IT WORKS WHEN I GET IT BACK AFTER THEY REPLACE AC CONDENSER. THE CAR SHIFTS HORRIBLY, ESPECIALLY WHEN GOING SLOW. WAS TOLD THAT IS A PROBLEM WITH THE FUEL EFFICIENT SHIFTING AND THERE IS NO REPAIR...JUST TO MANUALLY SHIFT. ALSO, THE HOOD OF THE CAR HAS TINY RUST SPOTS COMING THROUGH THE PAINT ALL OVER IT.
THE HEADLAMPS DO NOT PROVIDE SUFFICIENT LIGHT OUTPUT TO SAFELY OPERATE THE VEHICLE AT NIGHT. IT IS VERY EASY TO OVER DRIVE THE VEHICLE HEADLAMPS AND THE BRIGHT LIGHTS DO NOT PROVIDE ENOUGH INCREASE IN LIGHT OUTPUT TO ADDRESS THE ISSUE. I DO NOT FEEL SAFE OPERATING THIS VEHICLE AT NIGHT IN ANY REDUCED LIGHT CONDITION.
A DRIVER RAN THE RED TRAFFIC LIGHT AND HIT MY VEHICLE AS I WAS MAKING A LEFT TURN IN THE INTERSECTION. THE IMPACT WAS SO INTENSE THAT HE MANAGED TO SHIFT THE ENTIRE FRONT FRAME OF MY VEHICLE. MY AIR BAGS DID NOT DEPLOY.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE HESITATED TO REDUCE IN SPEED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,000.
NOISE AND CLUNKING FEEL IN STEERING WHEEL WHEN TURNING AT SLOWER SPEEDS. THIS HAS NOW OCCURRED TWICE. FIRST REPAIR WAS AT 19627 MILES AND AGAIN AT 29906. THIS HAD ALSO HAPPENED ON OUR PREVIOUS SUBURBAN. THIS APPEARS TO BE A LATENT DEFECT IN THE GM DESIGN. LOSS OF STEERING CAN OCCUR.
HAVE HAD OUR VEHICLE IN THE DEALERSHIP 3 TIMES FOR ROAD/TIRE VIBRATION FROM ?TIRES OR SUSPENSION. DEALERSHIP HAS CHANGED 3 OF 4 TIRES COULD NOT GET ROAD FORCED BALANCES WITH 22 INCH TIRES. DEALERSHIP CLAIMS BAD BATCH OF TIRES FROM BRIDGESTONE. VIBRATION HAS CONTINUED AT SPEEDS OF 70-80 MPH. IT ALL BEGAN AFTER THE FIRST SERVICE AT 5792 MILE AND TIRE ROTATION. VEHICLE WAS BROUGHT BACK TO DEALERSHIP ADVISING OF VIBRATION IN STEERING WHEEL AND BOTH FRONT SEATS. DEALERSHIP CLAIMED THAT THEY WERE NOT ABLE TO GET TIRES BALANCED. HAD TO ORDER 3 DIFFERENT SETS OF REPLACEMENT TIRES WITH NO PREVAIL. BROUGHT BACK AGAIN FOR SECOND REQUIRED SERVICE AND DEALERSHIP HAS ROTATED THE TIRES FOR A SECOND TIME.
I AM WRITING ABOUT MY 2015 CHEVY SUBURBAN. I OWN A LIMOUSINE SERVICE AND USE THE SUBURBAN IN MY FLEET. YESTERDAY A DRIVER, WITH PASSENGERS, HAD A TOTAL FAILURE OF THE POWER BRAKING SYSTEM. IT IS AT A LOCAL REPAIR SHOP NOW, AND I AM BEING TOLD THE AIR PUMP HAD BROKEN APART, INSIDE, SNAPPED THE FAN BELT RESULTING IN NO VACUUM GETTING TO THE POWER BRAKE SYSTEM. MY DRIVER WAS BARELY ABLE TO STOP THE VEHICLE BEFORE REAR ENDING ANOTHER CAR ON THE HIGHWAY. THE VEHICLE HAS 54,000 MILES AND I AM BEING TOLD IS OUT OF THE BUMPER TO BUMPER WARRANTY. THERE ARE ALSO NO OPEN RECALLS. I AM REPORTING THIS ISSUE TO THE NHTSA AND THE MASSACHUSETTS ATTORNEY GENERAL'S OFFICE, AS I BELIEVE THIS IS AN IMMEDIATE DANGER TO THE GENERAL MOTORING PUBLIC. I JUST CONTACTED CHEVROLET BY PHONE AND EMAIL. THE REPRESENTATIVE ON THE PHONE SAID ALL SHE COULD TELL ME IS THAT IT'S OUT OF WARRANTY, THERE WERE NO RECALLS, AND I AM BASICALLY ON MY OWN TO REPAIR. I HOPE YOU ARE ABLE TO INVESTIGATE THIS SITUATION, IDENTIFY THE CAUSE OF THIS FAILURE, AND COME UP WITH A REMEDY FOR THE SAFETY OF EVERYONE.
I HAVE A 2015 SUBURBAN AND THE DOOR TRIM BETWEEN THE DOORS COMES LOOSE. OUR VEHICLE IS OUT OF WARRANTY WE TOOK TO THE DEALER AND THE SERVICE TECH SAYS THEY HAVE HAVING A LOT OF ISSUES WITH THIS. WE WERE JUST IN A 2015 GMC DENALI AND THEY ARE HAVING THE SAME THING GOING ON. *TR
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN EQUIPPED WITH CONTINENTAL CROSSCONTACT LX20 TIRES, SIZE: P275/55R20. WHILE DRIVING APPROXIMATELY 50 MPH, A LOUD NOISE AND HEAVY VIBRATION OCCURRED UNDERNEATH THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR TIRES HAD EXCESSIVE WEAR. THE TIRES WERE ROTATED SEVERAL TIMES, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE TIRES MAY HAVE TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE THE ORIGINAL TIRES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE DOT NUMBER WAS NOT PROVIDED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 30,000. *TR
EXCESSIVE VIBRATION WHEN TRAVELING AT HIGHWAY SPEEDS BETWEEN 60-70 MPH. VEHICLE HAS BEEN TO DEALERSHIP 3 TIME FOR THIS PROBLEM AND THEY STATE EVERYTHING IS NORMAL. REBALANCED TIRES AND CHECKED THE SUSPENSION BUT IT CANNOT BE FIXED. MANUFACTUIRNG DEFECT.
TRAILER BRAKE ASSIST MALFUNCTION DURING TRIP WHILE DRIVING WITH TRAILER CONNECTED ON HIGHWAY NO PROBLEM AFTER ENDING TRIP AND DISCONNECTING TRAILER BRAKE ASSIST WARNING LIGHT APPEARED AND 1ST GLANCE BRAKES SEEMED FINE BUT FINAL PEDAL PRESSURE IS VERY STIFF ALMOST CAN'T STOP SUV
A/C NO COLD AIR. I WENT TO DEALERSHIP AND THEY TESTED AND SAID THERE'S HUGE HOLE. APPARENTLY THEY ONLY SAID SMALL LEAK. THEY REPLACED WITH NEW CONDENSER. I WAS FORCED TO PAY NEARLY 1,400. ALSO RESURFACE FRONT DISC BRAKE. THIS IS BRAND NEW VEHICLE AND OVER 20 VEHICLES I KNOW HAVE SAME ISSUES. THERE SHOULD BE RECALL ON THIS VEHICLE. I WENT TO DEALER AND THEY SAID DEAL WITH GM. I WENT TO GM THEY WON'T RESOLVE MY ISSUES.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THE EXTERIOR WINDOW PANELS FAILED ON THE FRONT PASSENGER AND DRIVER SIDE DOORS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THIS WAS THE THIRD TIME THE FAILURE OCCURRED AND THE PANELS NEEDED TO BE REPLACED. THE FIRST TWO TIMES THEY WERE REPLACED UNDER WARRANTY; HOWEVER, THE MANUFACTURER DECLINED TO REPAIR THE LAST FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.
HEAD GASKET IMPROPERLY INSTALLED BLEW ENGINE AND DAMAGED RADIATOR.
TAKATA RECALL- ON MAY 27 2016 WE WERE INVOLVED IN AN ACCIDENT IN OUR 2015 CHEVROLET SUBURBAN. 2 OF THE 4 PASSENGERS PASSED AWAY. WE WERE RAN OFF THE OF ROAD AND HIT TWICE BY A TRUCK PULLING A TRAILER. ALL AIRBAGS EXCEPT THE FRONT PASSENGER AND DRIVERS FRONT AIRBAG DEPLOYED. THIS OCCURRED WHILE THE VEHICLE WAS IN MOTION. WE CROSSED NORTHBOUND LANES AND CAME TO A COMPLETE STOP ABOUT 10 FEET OFF OF THE ROADWAY. A MOTORHOME TOWING A JEEP LOCKED THEIR BRAKES GOING APPROX 65 MPH WHEN THEY SAW US CROSS THE ROAD AND LOST CONTROL CAUSING THEM TO COME OFF OF THE ROADWAY. THEY HIT US, CAUSING US TO SPIN AROUND AND THEN HIT US AGAIN. THE ACCIDENT ENDED WITH US BEING SLAMMED INTO A CEMENT CULVERT. DURING THIS TIME THE FRONT AIRBAGS STILL DID NOT DEPLOY AND ALSO THE STEERING WHEEL BROKE OFF. THE FRONT PASSENGER PASSED AWAY AS WELL AS HIS SISTER SITTING BEHIND HIM. CAN SOMEONE LOOK INTO THIS AND SEE WHY THE FRONT AIRBAGS DID NOT DEPLOY AND ALSO WHY THE STEERING BROKE? THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STARTED THE VEHICLE AND ACTIVATED THE AIR CONDITIONER; HOWEVER, HOT AIR CIRCULATED THROUGH THE AIR VENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER NEEDED TO BE REPLACED DUE TO A LEAK. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
THIS OCCURRED AT 331 MILES, PARKED, I ENTERED VEHICLE I STARTED TO SIT AT THE RIGHT FRONT LEFT PASSENGER SEAT NEXT TO DRIVER SEAT AND I EASILY BUMPED INTO THE RIGHT CORNER OF THE SEAT BETWEEN MY LEGS I DIDN'T FELL ANYTHING AT THE TIME AND THE NEXT DAY I FELT THERE WAS HEAVY TUBER BRUISING ON MY LEFT LEG SEEKED FOR HELP AT THE EMERGENCY ROOM BECAUSE HAD DIFFICULTY TO SIT ON ANY CHAIR THE DOCTOR DESCRIBED MY CONDITION AS I HAVE BUMPED INTO SOMETHING AND KEPT TALKING ABOUT IT THE HOLE TIME THE ACTUALL REPORT IS NOT COMPLETED BY THE SECRETARY THAT WORKS FOR THE DOCTOR NHTSA SHOULD INVESTIGATE THE OCCURANCE SINCE THE DOCTOR REPORTED IT AS A INJURY AT THE TIME OF VISIT. I BELIEVE THE SEAT(S) ARE A DEFECT AND THAT THEY SHOULD BE ADRESSED. THIS SUBURBAN IS STILL FOR SALE BUYERS AND OWNERS BEWARE THE DANGER OF THE SEATS AS IT OCCURRED TO ME. I AM 6 FOOT 5 AND A HALF WEIGH AROUND 270 LBS I AM A BIG PERSON.
VEHICLE HAS UNUSUAL VIBRATION AT HIGHWAY SPEEDS. IT HAS DONE THIS FOR SOME TIME & DOES THIS OVER MOST ROAD TYPES - WE RECENTLY TOOK IT TO FLORIDA ON A 2,000+ MILE VACATION TRIP - IT VIBRATED MOST OF THE TIME ON THE HIGHWAY. HERE IS A 30 DAY LINK TO VIDEO OF VIBRATION: HTTPS://WWW.ICLOUD.COM/ATTACHMENT/?U=HTTPS%3A%2F%2FCVWS.ICLOUD-CONTENT.COM%2FB%2FAAUIP4UFPIYWV-LVSMEY5OZ-LJCHAS2MAF2EQWPYJ_FFK4INUQJUUA3D%2F%24%7BF%7D%3FO%3DAL4P6ORKL19_TBYLINUXRJFFREO4HKMGZEUF9-F6KL4X%26V%3D1%26X%3D3%26A%3DBFU-YAJVAZH_A_-UMWEA_WHIAP8VYTBY%26E%3D1465132707%26K%3D%24%7BUK%7D%26FL%3D%26R%3D985C76D2-CECE-4030-B968-F19DCF98D382-1%26CKC%3DCOM.APPLE.LARGEATTACHMENT%26CKZ%3DFF26F67A-C38C-48F9-A562-D17E77A0EAA3%26P%3D30%26S%3DWPAVFLXTZNBMR3MWZKQJ98QATGI&UK=M7PJEPKTNQI6F1KJHUZCSW&F=IMG_0466.MOV&SZ=45872032
THE VEHICLE HAS AN UNUSUAL VIBRATION AT HIGHWAY SPEEDS. THE ROOF BOWS HAVE DETACHED FROM THE ROOFING SHEET METAL CAUSING THE SHEET METAL TO VIBRATE. THE VIBRATION CAUSES THE HEADLINER TO DETACH, AND ASSOCIATED COMPONENTS (HEAT/AC VENTS AND LIGHTS) TO FALL ON OCCUPANTS. THE VIBRATION CAUSES SIGNIFICANT AIR PRESSURE ISSUES WHICH CREATE DIZZYING EFFECTS AND HEADACHE. IN THIS CASE, THE DEALER HAS RE-ATTACHED THE ROOF BOWS TWICE AND NOW THEY ARE DETACHED AGAIN, BUT THE VEHICLE IS OUT OF WARRANTY. THIS IS A COMMON PROBLEM WITH THESE VEHICLES AND CAN BE FOUND IN MULTIPLE LOCATIONS ONLINE, HOWEVER GM IS REFUSING TO FIX THIS PROBLEM. HTTP://WWW.CBSNEWS.COM/NEWS/IS-YOUR-GM-VEHICLE-MAKING-YOU-SICK/ HTTP://WWW.AUTOBLOG.COM/2015/12/30/FULLSIZE-GM-SUVS-MAKING-OWNERS-SICK-REPORT/ HTTP://WWW.AUTOGUIDE.COM/AUTO-NEWS/2015/12/THERE-S-A-BIG-ISSUE-WITH-GM-S-SUVS-AND-NO-ONE-SEEMS-TO-HAVE-A-SOLUTION.HTML
ESPECIALLY AT NIGHT, THE "WELCOME LIGHTS/REVERSE LIGHTS" OF A CHEVROLET SUBURBAN CONFUSE ME BECAUSE I THINK THAT PERSON'S VEHICLE IS BACKING UP. THIS CAUSES ME TO EITHER HESITATE OR AT WORST, PANIC IF I THINK THEY ARE ABOUT TO BACK INTO ME. THE PHOTO ATTACHED IS OF A DIFFERENT GM VEHICLE, THE GMC TERRAIN, BUT THE APPEARANCE IS THE SAME.
I PURCHASED THIS CAR WITH 67000 MILES 2015 FROM TOWER AUTO MALL , NEVER REALIZED THAT ENGINE HOURS IN MY CAR , CAR HAD 6700 HRS WITH THE PURCHASED , YOU NEVER KNEW , BUT WHEN I PURCHASED MY NEW CAR I ALREADY HAVE 40000 AND ONLY 1000 HRS ENGINE THAT IS WHEN I NOTICED , PLUS MY CAR HAD TONS OF PROBLEM AND SOUNDS VER OLD WHEN REACH 200000
REAR HATCH THAT IS ENABLED BY FOOT SENSOR IS ACTIVATED WHEN NOT INTENDED TO AND THE REAR HATCH CAN CLOSE ON OCCUPANT IF NOT PUSHED BY MANUALLY. ASKED DEALERSHIP TO DISABLE FEATURE AND THEY SAID THEY ARE UNABLE TO. THE REAR HATCH CLOSES SPONTANEOSLY WHEN A MOTION IS DETECTED NEAR REAR HATCH AND NOT JUST AS INTENDED TO IF QUICK IN/OUT MOTION OF FOOT BENEATH REAR CAR HATCH IS DETECTED. VERY DANGEROUS IF CHILDREN ARE NEAR WHEN OPEN AND THEY DON'T KNOW HOW TO PUSH HATCH BACK TO PREVENT FROM CLOSING. I HAVE REPEATEDLY REPORTED TO CHEVY AND THEY SAY THERE IS NOTHING THEY CAN DO.
CAR ONLY HAS 60,000 MILES BRAKE BOOSTER IS GOING OUT AND CHEVY KNOWS THERE IS A PROBLEM BUT HAVE NOT RECALLED. ALSO FRONT SHOCKS ARE GOING OUT DUE TO MAGNETIC RIDE SYSTEM LOTS OF PEOPLE HAVE THE SAME PROBLEM CHEVY ONCE AGAIN HAS NOT RECALLED!
VIBRATION AT SPEEDS OF 70-80 MPH. THE TIRES HAVE BEEN ROAD FORCED BALANCED 3 TIMES STILL HAS THE PROBLEM. THE PROBLEM WAS NOTICED AFTER THE FIRST SERVICE AND TIRES ROTATED.
VIBRATION AT ALL DIFFERENT SPEEDS. FEEL IN SEAT AND STEERING WHEEL. ALSO FEELS LIKE THE BACK WINDOW IS OPEN. MAKES ME NAUSEOUS AND DIZZY. HAD RING AND PINION REPLACED. TIRES CHANGED AND BALANCED TWICE. NOTHING IS HELPING. BOUGHT DEC 31ST 2015. IN SHOP FOR 25 DAYS. OWNED FOR 5 WEEKS
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE ENGINE STALLED. THE ANTI-THEFT DETERRENT WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT A STRANGE ODOR WAS PRESENT IN THE VEHICLE. SEVERAL OCCUPANTS ENDURED MIGRAINES, VERTIGO, NAUSEA, AND VOMITING WHILE IN THE VEHICLE. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. SEVERAL COMPONENTS WERE REPAIRED, BUT THE FAILURE WAS PERSISTENT. THE FAILURE MILEAGE WAS APPROXIMATELY 18,351.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND AS THE VEHICLE ACCELERATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE POWER STEERING FAILED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD, NECK, BACK AND WRIST INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
VEHICLE WAS STATIONARY, DRIVER PLACED AC ON HIGHEST SETTING, BUT NOTHING BLEW OUT (MYLINK SCREEN ALSO DISPLAYS NO AIR). NAVIGATION STOPS WORKING IN MIDDLE OF ROUTE AND CHANGES DESTINATION TO A DIFFERENT COUNTRY (MEXICO). VEHICLE FEELS LIKE IT WANTS TO DIE IN STOP/GO TRAFFIC AND WHILE IN STATIONARY POSITION. WHEN MAKING TURNS AT ANY SPEED, DRIVER WILL BEGIN BRAKING, AND VEHICLE ACCELERATES ON ITS OWN CAUSING MANY NEAR MISS ACCIDENTS INCLUDING ALMOST FALLING OFF A BRIDGE. LASTLY, MANY 2015 SUBURBANS HAVE BEEN RECALLED FOR THEIR AIRBAGS, BUT MINE HAS NOT. CONCERNED THAT OURS MAY BE IMPACTED AND DO NOT WISH TO END UP INJURED OR A FATALITY. NHTSA HAS DOCUMENTED FATALITIES OF AIRBAG FAILURES FROM VEHICLES NOT RECALLED THAT WERE 2015 TAHOE AND SUBURBANS. VIBRATIONS ARE SO LOUD THEY CAUSE MIGRAINES AND EARACHES IN ALL OCCUPANTS.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING BETWEEN 35 AND 55 MPH, THE OCCUPANTS IN THE VEHICLE ENDURED MIGRAINES, VERTIGO, NAUSEA, VOMITING, AND EAR POPPING. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO A DEALER SEVERAL TIMES WHERE IT WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 13,500.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE TRANSMISSION FAILED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED BUT THE DETAILS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.
OIL CONSUMPTION IS TO MUCH
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL AND THE ENTIRE VEHICLE BEGAN TO VIBRATE AND THE CONTACT NOTICED AN ABNORMAL NOISE IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED AND BALANCED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED AND BALANCED AND THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5.
ROOF WILL NOT REMAIN ATTACHED TO THE ROOF BOWS. THIS CAUSES BUFFETING SIMILAR TO A WINDOW BEING DOWN WHEN ALL ARE UP. THE RESULTS SPAN FROM ANNOYING TO PAINFUL. ALSO THE VEHICLE EXHIBITS LOUD BOOMING NOISES OVER ROUGH PAVEMENT THAT IS NOT PREVALENT WHEN THE ROOF IS SECURED. THE DEALER REPAIRED AND REATTACHED THE ROOF BOWS BUT THE REPAIR ONLY LASTED ABOUT 2 MONTHS AND A 1000 MILES. THE DEALER HAS STATED THEY HAVE DONE ALL THAT THEY CAN. IF THE VEHICLE WAS CRASH TESTED WITH THE ROOF ATTACHED TO THE SUPPORT BOWS THEN IT SEEMS THAT A ROOF THAT HAS DETACHED COULD BE LESS SAFE TO UNSAFE SINCE BOW COLLAPSE AND TRAJECTORY DURING A ROLLOVER WILL BE ALTERED. A FURTHER ISSUE IS THAT WHEN THE ROOF BOW BEHIND THE SUNROOF DETACHES, THE ROOF LIFTS AND THIS CAN CAUSE LEAKING. AS CAN BE SEEN IN THE PICTURES, ONE SHOWS THE FORWARD SUNROOF TO ROOF INTERFACE WHICH IS VERY UNIFORM. THE REAR SURFACE AS LIFTED IN THE MIDDLE AND WILL GET HIGHER WITH TIME. THE THIRD PICTURE SHOWS THE ARC IN THE ROOF
THE DRIVERS FRONT DOOR VERTICAL TRIM IN COMING OFF AND CATCHING IN THE WIND. CREATES A LOUD WIND NOISE WHEN GOING DOWN THE ROAD. THE PIECE WILL NOT SNAP BACK INTO PLACE.
\THE ACCELERATOR PEDAL AND BRAKE PEDAL ARE SEPARATED BY 1-1/4 INCHES. AT REST, THE BRAKE PEDAL IS ABOUT 1/2 INCH HIGHER THAN THE ACCELERATOR PEDAL. WHEN DEPRESSED, THE BRAKE PEDAL IS 1 INCH LOWER. IT IS VERY EASY TO MOVE YOUR RIGHT FOOT FROM THE ACCELERATOR TO DEPRESS THE BRAKES AND NOT BE FAR ENOUGH OVER TO AVOID ALSO DEPRESSING THE ACCELERATOR AT THE SAME TIME. THERE IS 4 INCHES OF SPACE BETWEEN THE ACCELERATOR PEDAL AND SIDE OF THE CAR BODY ON THE RIGHT SIDE. THIS IS PLENTY OF ROOM TO RELOCATE THE ACCELERATOR PEDAL TO THE RIGHT, PERHAPS SO THAT THERE IS THE WIDTH OF A MAN'S SHOE SOLE BETWEEN THE TWO PEDALS.
WHILE BRAKING AT A LOW SPEEDS (20-25 MPH) MY TRUCK SURGED FORWARD. THIS SUDDEN ACCELERATION IN SPEED HAS CAUSED TWO (2) ACCIDENTS.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A LOUD KNOCKING NOISE IN THE STEERING COLUMN. IN ADDITION, THE STRUTS LEAKED FLUID. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 54,000.
BACK PASSENGER SIDE SEAT BELT(BENCH EXTREME BACK) WOULD NOT RETRACT. A CHILD WAS TRAPPED(12 YR OLD) IN THE BACK SEAT OF THIS NEW 2015 SUBURBAN SUV. THE SEAT BELT WAS SOMEHOW WRAPPED ALONG THE STOMACH AND HOOKED ON THE SEAT, WHILE TAKING OUT THE BELT, IT WAS STUCK AROUND THE STOMACH TIGHTLY AND WOULD NOT RETRACT BACK. IT WAS SO TIGHT AROUND THE STOMACH AND CHILD COULD NOT BREATH PROPERLY. I THINK THIS IS DESIGN MALFUNCTION WHERE THE SEAT BELTS WOULD NOT RETRACT. THERE WAS ANOTHER SEAT BELT IN THE SAME CAR WHICH WAS COMPLETELY OUT OF THE SEAT BELT WINDING SYSTEM, THIS WOULD NOT RETRACT AT ALL. THIS CAR WAS TAKEN FROM A NATIONAL RENT A CAR CENTER.
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE ATTEMPTING TO BRAKE THE VEHICLE, THE BRAKES MADE AN ABNORMAL LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE BRAKES AND ROTORS HAD BEEN REPLACED A TOTAL OF THREE TIMES SINCE THE PURCHASE OF THE VEHICLE. ALSO, WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED AND SLOWED DOWN. THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT WAS INFORMED THAT THE VEHICLE HAD NOT FAILED AND THAT WAS HOW IT WAS CALIBRATED. THE CONTACT ALSO STATED THAT THE LIFTGATE FAILED TO OPEN AUTOMATICALLY AND HAD TO BE MANUALLY OPERATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 43,000.
Data synced from NHTSA on May 4, 2026