2015 Chevrolet Suburban Complaint Log

WE HAVE MULTIPLE PROBLEMS WITH OUR NEW SUBURBAN. AFTER TRAVELING SLOWLY OR COASTING IN TRAFFIC, WHEN I TRY TO ACCELERATE THE VEHICLE WON'T GO AND WHEN IT FINALLY DECIDES TO GO IT SHUDDERS AND VIBRATES BADLY, IT ALSO DOES THIS FROM A COMPLETE STOP, BEEN TO THE DEALER 2 TIMES SO FAR THIS AND THE LAST TIME THEY TOLD ME "IT IS A NORMAL CHARACTERISTIC OF VEHICLE". IT IS A VERY BAD ONE AND IT WILL CAUSE A WRECK! THE RADIO DISPLAY FLICKERS ALL THE TIME EVEN WHEN BACK UP CAMARA IS ON, GM HAS NO FIX FOR THIS YET EITHER! THE VEHICLE STICKER SAYS IT HAS HEATED/AC SEATS, IT DOESN'T HAVE A/C SEATS, THEY ARE AIRRATED FROM THE AIR IN VEHICLE, THAT WAS A TOTAL MISREPRESENTATION OF THE PRODUCT ON THE SALES STICKER. GM REP HAD US TEST DRIVE ANOTHER SUBURBAN AND WE DROVE 3 DIFFERENT ONES AND NOT ONE OF THE OTHERS DID THE THINGS OUR DOES. WHEN WE INFORMED GM OF THIS THEY SAID SORRY WE DON'T QUALIFY FOR A BUYBACK/REPLACEMENT. GM DOESN'T CARE TO HELP AND ITS THEIR VERY EXPENSIVE PRODUCT. I HOPE NO ONE DIES OR IS INJURED FROM THE HESITATIONS THAT GM KNOW THESE VEHICLES HAVE THAT IS 0.7 SECONDS BEFORE THE VEHICLE WILL ENGAGE OR REENGAGE WHEN EXCELERATING FROM A SLOW ROLL OR A COMPLETE STOP.

I FELT A SHUTTER TIME TO TIME AT START UP, AND WOULD FEEL LIKE THE WHEEL WOULD GRIP ON HARD TURNS BACKING UP, WAS LIKE THIS FOR A COUPLE OF DAYS. FILLED TANK & DROVE OUT OF TOWN, AT DESTINATION NOTICED LEAKAGE UNDER CAR, UNDER DRIVE SEAT. THOUGHT IT MIGHT BE CONDENSATION. VEHICLE SAT FOR 2 HRS., NO LEAKAGE VISIBLE AT START UP, AFTER STARTING VEHICLE NOTICE LEAKAGE BEGAN AGAIN AND THIS TIME AT A LARGER VOLUME, COULD SMELL THE FUEL. CALLED DEALERSHIP THEY PICKED IT UP ON TOW TRUCK, WHEN BACK END WAS LIFTED, A SIGNIFICANT AMOUNT POURED OUT FROM UNDER CAR. WAS TOLD THAT THE FUEL HOSE/FUEL PUMP HAS THE CAUSE DUE TO RUBBING. FIRST 3 WEEKS WAS TOLD PART WAS ON BACKORDER, THEN THAT IT WAS GOING TO BECOME A RECALL AND THAT THE PART NEEDED TO BE REDESIGNED AND THAT THERE WAS NO IMMEDIATE TIME FRAME FOR VEHICLE RETURN. I HAVE BEEN DRIVING A DEALERSHIP LOANER FOR 2 MONTHS NOW. DEALERSHIP ASKED IF THEY CAN "CRAFT" A PATCH TO GET MY VEHICLE OUT OF THE SHOP. I DENIED THIS, CONSIDERING I DON'T KNOW WHAT THE LEGALITIES WILL BE. VERY DISAPPOINTED IN CHEVY, THIS IS MY 3RD SUBURBAN/TAHOE AND I'M CONSIDERING FILING LEMON LAW.

HEADLAMPS TOO DULL. HARD TO SEE THE ROAD AT NIGHT. NO SIDE VISION AT NIGHT. HAS BEEN LIKE THIS SINCE NEW. I HAVE COMPLAINED TO 2 DIFFERENT DEALERS AND THEY SAY THERE IS NO PROBLEM. I HAVE PUT IN A COMPLAINT THE THE MANUFACTURER AND HAVE HEARD NOTHING BACK.

SOUND BUFFETING IN WHEN TRAVELING 40-45 MPH. I HAVE READ THAT IT MAY HAVE TO DO WITH THE ROOF SEPARATING FROM THE ROOF BOWS. IS THIS JEOPARDIZING MY FAMILY'S SAFETY? IT ALSO CAUSES DISCOMFORT WHILE DRIVING. THIS SEEMS TO BE EXTREMELY WIDESPREAD; FOX NEWS AND USA TODAY HAVE RELEASED STORIES WHICH MEANS A LARGE PERCENTAGE OF VEHICLES ARE HAVING THESE ISSUES. A RECALL NEEDS TO BE ISSUED. NOW THAT GM AND NHTSA ARE PUBLICALLY AWARE, RESPONSIBILITY FOR ANY SAFETY VIOLATIONS ARE IN THERE HANDS.

VEHICLE IS CREATING A BUFFETING, PRESSURE SOUND AND SENSATION AT LOW TO MID RANGE SPEEDS. CREATING HEADACHE, DIZZINESS AND STRAIN. *TR

WHILE DRIVING NORTH ON INTERSTATE 75 WHEN I WENT UNDER THE BRIDGE UNDER PASS SOME HIT MY WINDSHIELD & HAS CRACKED IT AND THE CRACK IS MOVING. *TR

TL*THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE MAKING A TURN IN EITHER LEFT OR RIGHT, THERE WAS AN ABNORMAL GRINDING NOISE COMING FROM THE STEERING WHEEL. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V719000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 700.

WHEN DRIVING THE 2015 SUBURBAN WE EXPERIENCE AN AWFUL EAR PRESSURE AND VIBRATION. THE CAR IS NOT DRIVABLE AND IS CAUSING HEADACHES AND VERTIGO. THE PROBLEM IS KNOWN BY SERVICE TECHS AND GM. THEY BELIEVE THERE IS A PROBLEM WHEN THE CAR TRANSITIONS FROM V8 TO V4. THERE ARE MULTIPLE FORUMS ONLINE REGARDING THE ISSUE. GM HAS NOT ISSUED A FIX AS OF YET. FROM WHAT I HAVE READ, THE PROBLEM IS FOUND IN 2015 SUBURBANS, ESCALADES, AND YUKON XLS. WE PURCHASED THE VEHICLE WITH 1750 MILES ON IT. AFTER PUTTING 500 MILES ON IT, WE CANNOT WAIT TO GET RID OF IT, AND HAVE ATTEMPTED TO INITIATE A BUYBACK PROCEDURE WITH GM. *TR

TIRE VIBRATION 40-45 MPH AND 64 + REPLACED BOTH REAR TIRES ALL 4 SHOCKS REPROGRAM RIDE CONTROL, TRANSMISSION NOT SHIFTING WHEN COMING OUT OF A TURN AND PASSING, REAR END NOISE, MIRRORS NOT REMOVING CONDENSATION 7.5 MIN ON LEFT, 2 MIN ON RIGHT. NOISE COMING FROM SUNROOF AFTER RAIN SOUNDS LIKE BUBBLES, DVD SCREEN RATTLE BEHIND DRIVER, AIR NOISE COMING FROM AROUND DRIVERS AND PASSENGERS WINDOWS, THESE ARE ONGOING PROBLEMS.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE COMING TO A STOP IN TRAFFIC, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT STATED THAT SMOKE CAME OUT OF THE SIDE AIR BAGS, BUT THEY FAILED TO DEPLOY. THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN AUTO REPAIR CENTER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

I RECEIVED A PHONE CALL THRU THE INTEGRATED BLUETOOTH SYSTEM IN THE VEHICLE. AFTER I DISCONTINUED THE CALL VIA STEERING WHEEL CONTROLS THE DRIVERS INFORMATION CENTER REMAINED IN CALL MODE AND WOULD NOT CHANGE EVEN AFTER MY PASSENGER VERIFIED ON MY PHONE THE CALL WAS ENDED. AFTER ABOUT THREE MINUTES THE DRIVERS INFORMATION CENTER RETURNED TO SPEEDOMETER MODE. ABOUT 10 MINUTES LATER I WAS BACKING INTO THE PARKING SPACE NEXT TO A OFFICE BUILDING AND THE BACKUP CAMERA AND RADAR, DRIVERS INFORMATION CENTER RADAR DISPLAY, AND THE SEAT VIBRATION SAFETY FEATURES ALL FAILED. WHILE I WAS WATCHING THE OUTSIDE MIRROR LOOKING AT THE PARKING BLOCK AND TO MAKE SURE I WAS BETWEEN THE LINES OF THE PARKING SPOT ALL OF THE SAFETY EQUIPMENT LISTED FAILED AND I HIT THE BUILDING WITH MY CAR CAUSING MINIMAL DAMAGE (MOST DAMAGE WAS DONE TO THE FACTORY COLOR MATCHED HITCH COVER) TO THE VEHICLE BUT CAUSED DAMAGE TO THE OFFICE BUILDING ( HITCH COVER IMPRESSION IN THE WOOD SIDING ABOUT HALF INCH DEEP). THE CENTER DASH SCREEN FOR THE BACKUP CAMERA REMAINED IN NAVIGATION MODE AND THE DRIVERS DISPLAY REMAINED IN SPEEDOMETER MODE WHILE IN REVERSE. I IMMEDIATELY TOOK THE VEHICLE TO THE DEALERSHIP AFTER THE OCCURRENCE THEY COULD NOT DUPLICATE THE PROBLEM AND TOLD ME THAT IT WAS MY FAULT THAT I BACKED INTO THE BUILDING AND NOT TO RELY ON THE SAFETY EQUIPMENT THAT I PAID GOOD MONEY FOR. *TR

THE VEHICLE COMPLETELY STALLS AND LOSES ALL POWER. IT USUALLY HAPPENS WHEN YOU RUN THE VEHICLE ON THE HIGHWAY AND HAVE TO COME TO A STOP AFTER EXITING. IN MY CASE I DROVE THE VEHICLE FOR AN HOUR AND HALF AND EXITED THE EXPRESS WAY. ONCE, I EXITED AND SLOWED DOWN TO COME TO A COMPLETE STOP THE ENGINE STARTS TO RUN ROUGH AND JUST BEFORE YOU COMPLETELY STOP IT STALLS OUT. THIS HAS HAPPENED AT LEAST SEVNE TIMES ON A 1400 MILE TRIP. IT EVEN HAPPENS WHEN YOU COME TO A STOP BEHIND OTHER CARS. YOU CAN PUT IT IN PARK OR NEUTRAL AND THE VEHICLE WILL RESTART. *JS

I PURCHASED A BRAND NEW 2015 CHEVROLET SUBURBAN LT ON DECEMBER 20, 2014 AND BY DECEMBER 23, 2014, THERE WAS A MAJOR WATER LEAK ABOUT THE DRIVER VISOR AND HEADLINER AND EQUIPMENT FAILURES. I NOTICED THAT THE GPS, COMPASS, ONSTAR AND MYLINK WERE NO LONGER WORKING. AS OF DECEMBER 31, 2014, I STILL DO NOT HAVE MY SUBURBAN BACK AND I HAVE BEEN TOLD THAT PART IS NOT AVAILABLE IN THE US. *JS

WHILE MAKING TURNS AT VARIOUS SPEEDS, THE SEAT BEGAN TO WIGGLE AND VIBRATE. FOUND THAT THE DRIVER'S SEAT BRACKET WAS BROKEN. REPLACED UNDER WARRANTY AND WITHIN A FEW MONTHS, THE PASSENGER SEAT FRAME WAS BROKEN AS WELL. WITHIN ANOTHER FEW MONTHS, THE DRIVER'S SEAT FRAME WAS BROKEN ONCE AGAIN AND WAS REPLACED TODAY. GM NEEDS TO FIGURE OUT THE ISSUE AS WE ARE TIRED OF HAVING WORK DONE ON A BRAND NEW VEHICLE THAT IS VERY EXPENSIVE. WE HAVE ALSO HAD THE ISSUE WITH THE WATER COMING THROUGH THE ROOF AT THE SEAT BELT LOCATIONS.

WHEN DRIVING OVER A POTHOLE OR SMALL BUMP, THE SUSPENSION SEEMS TO LET GO AND THE CAR JUMPS VERY ABNORMALLY. WE ONLY HAD 30K MILES AND I BELIEVE THIS IS A SUSPENSION PROBLEM. THE SHOCKS MAKE A LOT OF NOISE WHEN WE GO TOWARDS A POTHOLE. WE WENT TO THE DEALERSHIP TO COMPLAIN ABOUT THE SHOCKS AND THEY SAID THERE WAS NO PROBLEM WITH THE SHOCKS. SOON AFTER, I HAD TO CHANGE THE FRONT LEFT SHOCK BECAUSE THE SERVICE DEPARTMENT SAID IT WAS LEAKING. THEY DID NOT NOTICE THIS IN THE BEGINNING AND SUDDENLY MADE ME PAY $650 TO CHANGE THE FRONT LEFT SHOCK. RECENTLY, I HAD TO GO CHANGE MY RIGHT SHOCKS AND PAY FOR THAT TOO, ANOTHER $700 DOLLAR SERVICE. IT IS UNACCEPTABLE TO HAVE BOTH OF MY FRONT SHOCKS CHANGED WITHIN 1 AND 1/2 YEAR. I AM NOT THE ONLY ONE WHO HAS BEEN HAVING THESE PROBLEMS, SEVERAL OF MY FRIENDS HAVE ALSO HAD THIS PROBLEM WITH THIS MODEL. WE HAVE ALL SENT FORWARD A COMPLAINT FOR THE NOISE AND SUSPENSION PROBLEMS. I BELIEVE IT CAN BE UNSAFE IN THE FUTURE IF IT IS NOT TAKEN CARE OF. THE STEERING WHEEL MAKES A LOT OF CLINKING NOISE WHEN TURNING. WE WENT TO THE DEALERSHIP AND HAD TO REPLACE THE STEERING WHEEL COLUMN WITHIN A MERE 20K MILES. THE DEALERSHIP DID NOT SEE ANY PROBLEM WITH THE SHOCKS OR STEERING WHEEL. WE CURRENTLY STILL HEAR A CLINKING NOISE, AS IF SOMETHING IS BROKEN ON THE INSIDE. MY WARRANTY IS OVER NOW AND THIS NEEDS TO BE FIXED. THIS SHOULD NOT BE A PROBLEM FOR A CAR THIS NEW AT ALL. IT IS UNACCEPTABLE AND I SHOULD NOT HAVE TO GO TO A DEALERSHIP AND WASTE TIME AND MONEY ON IT. THE SEAT ON THE RIGHT HAND SIDE HAS CRACKED TWO TIMES ALREADY. THE FRAME WAS CRACKED AND WE HAD TO HAVE IT REPLACED WITHIN THE WARRANTY TWO TIMES NOW. THIS IS RIDICULOUS AND THE SERVICEMEN HAVE ALSO NOTICED AND SAID THEY HAVE SEEN THIS PROBLEM AS WELL. MY WARRANTY IS NOW OVER AND I CANNOT GO BACK FOR A THIRD TIME TO FIX IT IF IT HAPPENS.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE FRONT SPOILER WAS TOO LOW CAUSING IT TO ENCOUNTER THE GROUND WHEN DRIVING. THE VEHICLE WAS TAKEN TO A DEALER, WHO ADJUSTED THE SPOILER BUT THE FAILURE RECURRED DUE TO THE LOCATION THE SPOILER WAS RE-POSITIONED. THE CONTACT MENTIONED THAT THE FRONT SPOILER CONTINUED TO FRACTURE ESPECIALLY WHEN DRIVING OVER AN UNEVEN PAVEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 6/18/15*CN

THE VEHICLE HAD APPROXIMATELY 3500 MILES WHEN RETURNED TO DEALERSHIP. THE PRIMARY ISSUE WAS "RUNNING ROUGH." THE VEHICLE WAS IN THE REPAIR SHOP OVER FIVE WEEKS. IN THREE INCIDENTS PICKED UP THE VEHICLE WHEN IT WAS SUPPOSEDLY FINE. WITHIN MINUTES THE CECILE STALLED AND STARTING TO SHUTTER. WARNING INDICATORS INCLUDE ENGINE AND TRANSMISSION SYSTEM, EMISSION SYSTEM, STABILITRACK STABILITY CONTROL SYSTEM, AND ANTILOCK BRAKING SYSTEM. VEHICLE UNSAFE TO DRIVE. THE 2015 SUBURBAN WAS NEWLY DESIGNED. REPAIR BULLETINS WERE ISSUED. VEHICLE RECENTLY PICKED UP AND STILL "RUNS ROUGH." THE VEHICLE HANDLES DIFFERENTLY AS IT SHIFTS FROM V4 TO V8 (FUEL ECONOMY DESIGN) WHEN SLOWING. THIS MAKES THE VEHICLE HANDLING INCONSISTENT DEPENDING WHAT MODE IT IS OPERATING AND CAN BE UNSAFE. OTHER POTENTIAL SAFETY ISSUES WHEN RAINING, THE REAR CAMERA (BACKUP) IS NOT FUNCTIONAL. ALSO, WHEN STARTING IN REVERSE, THERE IS AN EXTENDED PERIOD THE "COMPUTER IS LOADING" AND THEIR IS NO INPUT ALTHOUGH YOUR BACKING UP. IN ESSENCE, THE REAR BACKUP WARNING SYSTEM IS NOT FUNCTIONAL. *TR

FAULTY STEERING COLUMN WAS BEEN REPLACED IN OCTOBER 2014 (AT APPROX. 6000 MILES) AND AGAIN IN MARCH 2015 (AT APPROX 12,500 MILES). *TR

WHILE DRIVING ON A HIGHWAY, THE ABS & BRAKE WARNING LIGHTS ELIMINATED. IT WAS DETERMINED THAT THE ISSUE WAS THE EBCM BRAKE CONTROLLER MODULE THAT HAD FAILED CAUSING THE ASSOCIATED ABS BRAKE PUMP TO RUN CONTINUOUSLY, THUS DESTROYING IT. THE MODULE AND PUMP ARE LOCATED ON THE FRAME APPROX. BELOW THE DRIVERS SET. DEALER'S ESTIMATED COST TO REPAIR $1,200. AT THE TIME OF THE INCIDENT THE EBCM MODULE WAS ON BACK ORDER AND THE DEALER COULD NOT CORRECT THE ISSUE. I HAD TO BUY A REFURBISHED MODULE AND A NEW PUMP TO SOLVE THE ISSUE.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT AFTER SHUTTING OFF AND EXITING THE VEHICLE, IT ROLLED AWAY. THE CONTACT WAS ABLE TO STOP THE VEHICLE BEFORE A CRASH OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.

THIS VEHICLE HAS A PUSH BUTTON START/STOP. YOU CAN STOP THE VEHICLE WHILE IT IS IN GEAR, AND IF YOU GET OUT THE VEHICLE CAN JUST ROLL AWAY. THIS HAS NEARLY CAUSED 2 SERIOUS ACCIDENTS, ONCE IT ROLLED BACKWARDS, NARROWLY MISSING A PEDESTRIAN, ANOTHER TIME FORWARDS INTO A CAR IN FRONT. GM NEED TO RECTIFY THIS ASAP. *TR

SINCE PURCHASING THIS VEHICLE IN JULY OF 2014 IT HAS BEEN BACK AT THE DEALER SEVERAL TIMES FOR THE TIGHTEN GAS CAP LIGHT & THE CHECK ENGINE LIGHT. EVEN IF GAS HASN'T BEEN PUT INTO THE CAR FOR SEVERAL DAYS THE LIGHT JUST COMES ON AND SOON AFTER THE CHECK ENGINE LIGHT COMES. *TR

Vehicle was slipping and losing power. Vehicle was loosing power every time I slowed down on a traffic light and/or stop signs. Vehicle was taken to a local shop and it was determined that vehicle had serious transmission issues. Vehicle was then taken to Richard K Chevrolet. Their report (attached here) states “Found code for pressure control solenoid stuck on. Found large metal debris in fluid. Found transmission suffered mass internal failure. Recommend replacement”. Chevrolet will not take any responsibility for this massive failure and I ended up having to pay $5,500 to fix the issue (documents attached). I’m looking for Chevrolet to reimburse my expenses given that a vehicle just a bit over 100,000 miles underwent such a massive failure. My number is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am the second owner of the I check my car recall then i took my car to the dealership in Saudi Arabia [XXX] Branch in first time they say we don't accept the recall then I complaint to [XXX] then they give me appointment after that they accept my car and tell me come after 2 hours when I go to take my car they say your car is ready but we need to confirm from GM before we handover the car even they did not provide me any vehicle for the transportation after all this when I bring my car back nothing has been fixed all warnings everything is same my VIN [XXX] Recall Number18V586 Recall Number19V761 Recall Number19V645 please fix problem and INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).