2018 Chrysler Pacifica Body & Structure Problems

The contact owns a 2018 Chrysler Pacifica. The contact stated while utilizing the cargo area, he noticed water inside the vehicle behind the third-row seats. There was an abnormal moldy odor inside the vehicle. The vehicle was taken to the dealer and inspected. The mechanic located water in the bottom of the seam under the third-row seat. The vehicle was not repaired. The manufacturer was contacted, and the contact was provided a case number. The approximate failure mileage was 28,000.

When I pushed the button on the handle to close the back sliding door, my 2 year old suddenly stuck his hand in front of where the door was shutting and the door did not stop. Thankfully I was able to push the button back open almost immediately but his hand bruised immediately. We applied ice and the swelling went down but it could have been much worse hadn't I opened the door back up right away. There should be a sensor that stops the door if something is in its way.

Automatic right passenger sliding door will not operate with the outside door handle or inside pillar switch making it a safety concern.

Hi, I received a recall notice in February 2022 (Z11) related to a fire potentially originating in the center of the vehicle underbody with the ignition in the OFF position. A resolution to this defect has just become available which would require the car (Chrysler Pacifica VIN 118706) to be kept overnight by an authorized dealer. My complaint deals with that no deal can provide a rental car that is of equal size to accommodate my family of 6 with four kids using car seats. I was told that an car of equal size cannot be provided and would have to pay for a rental out of pocket. Why would the cost not be covered by the manufacture that is attempting to resolve an issue created by them. I have kept my part of the agreement by making my monthly car payments and paying the car off with no issue. It seems to me that the manufacture has no regard to the buyers of their vehicles after the sell is complete. I am looking to have the recall corrected and to have a rental car of equal size provided by the manufacture, since they are holding my car as they fix their mistake. Let's take ownership of our mistake and do the right thing. Thank you for helping with this recall

DRIVER SIDE DOOR CONSTANTLY OPENS. I HIT THE BUTTON TO CLOSE AND IT OPENS RIGHT BACK UP. MY DAUGHTERS CAR SEAT IS RIGHT THERE, SO WHEN I GO TO PUT HER IN HER CAR SEAT SAY WHILE IT'S RAINING OR SNOWING AND I HIT IT TO CLOSE TO WALK AWAY, BAM IT'S RIGHT BACK OPEN. IT NEVER STAYS SHUT. IT TAKES ME 5 TIMES TO FINALLY SHUT MY DOOR. THIS HAPPENS ALL THE TIME. ANYTIME THE VAN IS RUNNING OR OFF IT DOES THIS.

WHILE DRIVING, MY SON, WHO WAS SEATED IN THE PASSENGER SIDE OF THE THIRD ROW, NOTICED THAT HIS CUPHOLDER AREA WAS EXTREMELY HOT. I PULLED OVER AND CONFIRMED. WE DROVE ON AND I TOLD HIM TO CHECK. IT STAYED VERY HOT FOR THE DURATION OF THE DRIVE. AT THE FIRST VISIT THE DEALER SAID THAT THEY ADDED INSULATION BETWEEN THE INTERIOR PANELS AND THE COOLANT LINES IN THE AREA, THOUGH AS AN ENGINEER I UNDERSTOOD THAT SAID INSULATION WOULD DO NOTHING IF IT WERE SQUEEZED TIGHTLY BETWEEN THE PANEL AND THE PIPE. WE NOTICED NO CHANGE AND REPORTED THE PROBLEM TO CHRYSLER, WHO REFUNDED THE VISIT BUT TOOK NO FURTHER ACTION. A REPEAT VISIT TO THE DEALER HAD THEM SAYING THERE WAS LESS THAN FIVE DEGREES DIFFERENCE BETWEEN THE HOT SPOT AND THE SURROUNDING AREA. I USED MY INFRARED THERMOMETER TO PROVE THAT THE SECTION OF THE INTERIOR PANEL IS OVER 130 DEGREES WHEREAS THE SURROUNDING PANEL IS ABOUT 65. YOU CAN SEE THIS IN THE VIDEO I LINK TO BELOW. THIS IS A SAFETY ISSUE, AS SECOND DEGREE BURNS CAN RESULT FROM TEMPERATURES THAT HIGH, AND IT COULD START A FIRE. REPEATED ATTEMPTS TO CONTACT CHRYSLER WERE IGNORED. HTTPS://YOUTU.BE/GTBECZ5CHTG

BOTH SLIDING DOORS WILL AUTOMATICALLY AND INADVERTENTLY REOPEN IMMEDIATELY AFTER CLOSING. THIS HAPPENS WHEN THE VEHICLE IS TURNED OFF OR IN PARK.

WE HAVE A 2018 PACIFICA, AND THE WINDOW ON THE DRIVER-SIDE SLIDING DOOR ALL OF SUDDEN SHATTERED WHILE WE WERE DRIVING ON FREEWAY. WE HAVE A DASHBOARD CAMERA THAT RECORDS WHILE WE ARE DRIVING. WE COULD NOT SEE ANY OBJECTS FLYING TOWARDS THE CAR OR THE SOUND OF ANY OBJECT HITTING THE WINDOW WHEN WE CHECKED THE RECORDING. BUT WE CAN HEAR THE RECORDING OF THE GLASS FRACTURING SOUND OF THE WINDOW WITHOUT ANY IMPACT SOUND. I AM PUZZLED ABOUT THIS GLASS WINDOW SHATTERING, AND WHY THESE WINDOWS ARE NOT SHATTERPROOF (LIKE A SAFETY FILM)! MY KIDS WERE SEATING IN THEIR CAR SEATS NEXT TO THIS WINDOW, BUT LUCKILY THE SUN SHADE PROTECTED THEM FROM GETTING SPRAYED BY THE SHATTERED GLASS WHILE WE WERE DRIVING AT 65 MPH. THE WIND WAS BLOWING IN FAST AFTER THIS WINDOW BROKE. SINCE WE COULD NOT SEE OR HEAR ANY IMPACT OF ANYTHING IN THE VIDEO, I AM WONDERING IF THIS WINDOW SHATTERED BY ITSELF !? I HOPE CHRYSLER HAS THE PROPER GLASS SPECIFICATIONS AND QUALIFICATION FOR THESE WINDOWS. GLASS SHATTERING CAN BE VERY DANGEROUS TO VEHICLE'S OCCUPANTS!

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO FUNCTION PROPERLY. THE CONTACT STATED THAT WHILE RETRIEVING HER DOG FROM THE BACKSEAT, THE SLIDING DOOR BEGAN TO CLOSE. THE CONTACT WAS UNAWARE AS TO WHETHER SHE DEPRESSED THE SLIDING DOOR BUTTON OR NOT. THE CONTACT'S HUSBAND HAD TO MANUALLY PULL THE DOOR BACK WHILE THE DOOR WAS CRUSHING HER LEFT ARM. THE CONTACT SUSTAINED MINOR INJURIES TO HER LEFT ARM, SORENESS AND BRUISING; HOWEVER, NO MEDICAL ATTENTION WAS NEEDED. THERE WERE NO WARNING LIGHTS ILLUMINATED RELATED TO THE FAILURE. THE CONTACT HAD NOT NOTIFIED A DEALER OR A MANUFACTURER OF THE VEHICLE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,700. *DT*JB *DT*JB *TR

THE AUTOMATIC SLIDING SIDE DOORS(AND PROBABLY THE AUTOMATIC REAR LIFT GATE) DO NOT STOP IF SOMETHING -- LIKE AN ARM OR A LITTLE KID -- IS BLOCKING IT. IT COULD CRUSH SOMEONE TO DEATH. ALSO, THE REGULAR DRIVER'S DOOR IS SO HEAVY AND IT IS NOT WEIGHTED PROPERLY TO STOP AT CERTAIN INCREMENTS SO I ALMOST SEVERED MY LEG WHEN IT SLAMMED SHUT ON ME. *DT *TR *DT *TR *TR

AN OBJECT FELL BETWEEN THE MIDDE SEAT AND THE ELECTRONIC SLIDING DOOR SO WHEN THE DOOR WAS ELECTRONICALLY OPENED THE OBJECT WAS CAUGHT CAUSING THE DOOR TO REVERSE AND TRY TO CLOSE HOWEVER I WAS LEANING THROUGHTHE DOOR AT THAT POINT AND THE DOOR CLOSED ON MY CHEST TRIGGERING THE DOOR TO TRY AND RE-OPEN. WHEN THE DOOR STARTED TO REPON I HIT THE OBJECT AGAIN IMMEDIATELY CLOSING WITHOUT ENOUGH TIME FOR ME TO GET MY BODY OUT. THE DOOR RE-CLOSED SQUISHING ME AND STOPPED. I WAS ABLE TO PUSH THE SIDE DOOR BUTTON TO OPENAND WRIGGLED OUT BUT THERE WAS A FAILURE IN THE LOGIC IF THE DOOR HITS SOMETHING BOTH OPENING THEN CLOSING. THIS IS A SAFETY ISSUE BECAUSE IF THIS HAPPENS THE DOOR CAN CRUSH YOU.

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE OUTSIDE OF THE VEHICLE, THE CONTACT ATTEMPTED TO CLOSE THE DRIVER'S SIDE DOOR, BUT THE SENSOR BECAME INOPERABLE AND CLOSED ON HER DAUGHTER'S HAND. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,207.