2020 Chrysler Pacifica Complaint Log

Came to a stop at a stop light & the emergency brake engage, the van went in park & shut off. It has done it twice in a week now.

Van randomly shut off at stop light.

My van once again gave the stop safely, vehicle will shut off soon & stopped right in the middle of the intersection. I’ve lost count on how many times this has happened!!

When the car is stopped at a light, traffic or a stop sign the start/stop will throw the car into park, shut off the vehicle and put on the parking brake on. I have to start the vehicle back up and take the parking brake off to move forward. A light comes on saying the stop/start is not working. We have replaced the car battery and auxiliary battery for the start/stop feature which were purchased at the dealership. This has become a hazard to me while driving. This has happened numerous times and when I start the car, I will turn off the stop/start feature. This alleviates the problem but is not a solution.

I’m experiencing persistent issues with my 2020 Chrysler engine. While driving, the engine frequently shuts down unexpectedly, often resembling a start-stop feature. When I come to a stop, the engine and lights go out, and the vehicle won’t restart, which is particularly concerning while in traffic. Additionally, when accelerating, I notice a jolt in the engine followed by a loud knocking sound. These problems significantly affect the vehicle's performance and pose a serious safety risk. I would appreciate any guidance on diagnosing and resolving these issues.

I own a 2020 Chrysler Pacifica (VIN: [XXX] ) with approximately 60,000 miles. In October 2024, corrosion began appearing on the sliding doors. Despite proper care (garage kept, washed and waxed monthly), the bubbling and corrosion worsened significantly over 11 months. Photos are timestamped and show clear progression. Two independent body shops confirmed this is premature aluminum corrosion and suggested I request goodwill coverage. On September 8, 2025, I brought the vehicle to Preston Jeep of Newark, DE, only 19 days after my factory warranty expired. Chrysler offered 58% coverage, but this defect appeared long before warranty expiration and is now more widespread than a single door. I am filing this complaint because I believe this represents a broader defect affecting Chrysler Pacifica vehicles. NHTSA has issued service alerts on aluminum corrosion for Chrysler body panels, which supports that this is not an isolated incident. This corrosion threatens the durability of the doors and could compromise safety if left untreated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint.

Car started to rock and the engine light came on with a cylinder 3 misfire code (P0303). We replaced the spark plug and coil on cylinder 3 and the issue resolved temporarily. About 48 hours later the rocking and engine light came back on with the same error code. We swapped the spark plug and coil on cylinder 3 for those on cylinder 1. The check engine light turned off but we would still get the rocking intermittently. We also noticed the coolant level was low and there are water vapor coming from the exhaust in the morning when starting the engine. The engine temperature never got hot that we noticed. We refilled the coolant level but it would slowly drop, and we felt there may be a leak or, with the cylinder 3 misfire, there may be a blown head gasket. We tried a K-seal coolant leak repair. This stopped the coolant leak and rocking for a few weeks, but the leak and engine rocking started to return. We took it to an auto-body shop and, after flushing the line, they checked the engine head gasket which had a leak on cylinder 3 (and apparently cylinder 1 was also starting to go bad). This had to be replaced along with a bad radiator fan assembly. After looking online, there have been very similar issues with other Pacifica engine head gaskets, so we decided to file a report.

I have a 2020 Chrysler Pacifica Hybrid that has had transmission issues since 2022. I have taken it to the dealer 8 times for repair for the same transmission issue. In August 2022, the vehicle shut down on the interstate while driving. It was determined that it needed a new transmission after just two years. The vehicle was with the dealer for over 30 days awaiting a new transmission. Once the transmission was replaced, there was a battery issue in February 2023. In January 2024, the vehicle went into limp mode again, for the first time after the transmission was replaced. Repairs were attempted at the dealer. I have continued to have issues throughout 2024. In July 2024, the transmission wiring harness was replaced. The vehicle has gone into limp mode three more times since then. On 14 September, the most recent time the vehicle went into limp mode on the interstate, I took it into the dealer, and it was determined a second transmission replacement was needed. Chrysler has now issued a lifetime warranty on the transmission. It's only a matter of time before significant injury or loss of life occurs because of the transmission issues, especially because they normally occur only at higher speeds on the highway. Clearly, installing a third (or fourth or fifth) transmission will not fix the issues in this faulty vehicle. When I contacted Chrysler Cares yesterday I was told that because the transmission will be replaced for only the second time, I do not qualify for a buyback. However, it has been to the dealer to be serviced 8 times and was there for over 30 days during the first transmission replacement.

The contact owns a 2020 Chrysler Pacifica. The contact stated that on several occasions while driving at various speeds, the STOP/START system warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that unknown parts needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 19V348000 (Electrical System). The manufacturer was notified of the failure. The failure mileage was approximately 33,000.

Vehicle sudden loss of power 3x in 3 months. Van has known recall for loss of power/possible transmission problem. Traveling 30-50mph for 20 minutes, start of morning temps 70 degrees, recall warranty (update was software to warn driver of power loss on screen) done and 1 month later began power loss. Screen reads "Stop Safely Vehicle Will Shut Off Soon", engine light on, red turtle light on. Loss of power would not warn drivers to rear of slow down since brakes are not pressed promoting rear end collision, highway speeds slow down causes traffic and collision with limited place to exit safely, loss of power would not allow driver to exit traffic thus causing danger , obstacle for other drivers to avoid. Vehicle at dealer for software update: May 2024 , 3x power losses after, 9/2024 returned to dealer, currently in service at dealer Data Source: Recall 23V010, Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV

While driving our van last Saturday afternoon, an error notification made a ding sound and the error message "STOP SAFELY. VEHICLE WILL SHUT OFF SOON" appeared on our dashboard. Thankfully we were driving through a small town at the time and were able to safely pull into a parking lot, turn the vehicle off and wait a few minutes, and start it up to find the error message gone, and we could resume driving. Upon researching this issue, I learned that there is an Open Investigation, NHTSA Action #RQ24004, as of 2-27-24, that correlates exactly with our issue and explains my exact concern - should this error message come on again at a time when I cannot pull into a safe area, or at night time in the dark, with my children along, this could be extremely unsafe. I now worry to take our vehicle on longer trips, as I fear that this will happen and leave us in need of help. This leaves drivers with an extremely uneasy feeling to drive with their family, unsure of if or when this will happen again and if the vehicle will start up again after stopping or if it would need to be towed. I feel this safety issue needs to be resolved before it leaves Chrysler's vehicle occupants in what could be a very unsafe situation.

My problem started about a year ago with the auto start/stop light coming on- said it needed serviced. They replaced my auxiliary battery. Mind you, my van was only about 2.5 years old at this point (bought it brand new). So then about a month ago, same warnings. Stop/start isn’t working. I get it inspected at the dealership, they say everything is fine. Well yesterday, my van stopped emergently in the middle of an intersection. The brake engaged, couldn’t use any pedals, steering or switch gears. I had to shut my vehicle off and restart. In the middle of a busy intersection at 4pm. The auto start/stop light keeps coming on. Take it to the dealership today and they said it’s a sensor issue with my hood switch. My hood thinks it’s open so my van freaks out and stops driving. It’s a $540 fix. This is a huge safety concern. From what I read, this van has had numerous start/stop issues and sensor problems. It’s a 2020 with 62k miles. I’m glad I wasn’t on the interstate or somewhere more dangerous.

The contact owns a 2020 Chrysler Pacifica. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced a rough start-up. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that coolant had intruded into cylinder #3 and recommended that the engine be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 88,000.

The battery doors have both broke causing the batteries not to stay in the headsets. The headsets work but since the battery doors are broke you can't keep the batteries in the headsets.

While driving, received "service power steering" warning, followed by intermittent outage of the power steering. The power steering cuts in and out at uncertain times, so I will be taking a corner using a lot of force on the steering wheel because the power steering isn't working, when it will suddenly start working again, and cause me to oversteer. So far this hasn't caused an accident, but it most definitely could.

See attached document for complaint.

The windshield fogs up when it is raining. I will drive for about 30 minutes before it fogs up. Usually the cabin air is blowing through the vents and when the windshield begins to fog I turn on the defroster. It will only work if the heat is turned way up, and the blower is set at the highest setting. When I stop at a traffic light the defroster sounds like it is still blowing but the windows fog up until I cannot see out. I have used my hand to clear a spot in front of my face and I have had to pull over to the side of the road and wait for the windshield to clear. yesterday all of the windows fogged up front and the sides. also. I took it to the dealership yesterday and after a quick look was told that I just had to turn the heat up. That is not a solution in the Summer. I have read about other Pacifica's having this same problem. It is terrifying and I don't want to drive when there is a chance of rain anymore. I did have this happen in the Winter when it was snowing a few years ago once or twice.

Power steering has failed on 2 occasions while driving. Fault code was set and dealer confirmed fault codes using scan tool. Power steering returned after a few seconds of driving. This vehicle has an electric power steering pump. Fault code listed a communication failure between the power steering controller and body ecu. Dealer service department could not duplicate the problem and returned the vehicle to us saying there was nothing further they could accomplish. It is a dangerous situation losing power steering while driving. Warning icon did appear on our on screen driver display.

The stop start system on my 2020 Chrysler. Pacifica has been malfunctioning since 2021, I’ve taken this car into the dealer multiple times, and replaced the batteries that should’ve been covered by Warranty but weren’t and my car recently died completely, and had to be jumped only have to replace the battery changed again. I have complained about noises in the dashboard that sounds like ticking, and dealer says that’s not covered by warranty even though my car only has 50,000 miles on it, and at 13,000 miles, when I told them about it, they didn’t do anything about it. The electrical system will completely shut off, lights and warnings will turn on, and after pulling fuses, the system will start The vintage seats on the driver side have not worked for three years, I have informed the dealer about that and was at 15,000 miles and they still did not fix it after complaining every time I went in they finally said “it wasn’t covered under warranty anymore” even though I had complained about it and all the above when we were covered by the warranty. We even purchased an extended warranty when purchasing the car and it’s like jumping through hoops for them to actually look up what is actually covered and every a fight every time for them to not charge me what we already paid for!

The contact owns a 2020 Chrysler Pacifica. The contact stated that on several occasions while driving at various speeds, the vehicle lost power steering functionality intermittently. The power steering warning light and the power steering malfunction message was displayed. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 47,690.

July 21, 2024 On June 1, 2024, while driving at normal speed under normal conditions, 2020 Chrysler Pacifica (with 14,600 miles) engine seized up, serpentine belt tore, power steering lost, and all lights went on within seconds. I immediately pulled to side of busy 495 Beltway. Dealership concludes that mounting bolts holding alternator in place simply sheared off, broke off causing alternator to drop into engine, tearing belt, breaking AC hose and chain of other breakages. As it turns out, this exact incident has been reported by others on the Chrysler Pacifica Forum online with pictures. Without obvious explanation, vehicle engine shuts down resulting in a very dangerous situation with loss of all control of the vehicle, including steering. One possible explanation is that the bolts are made from a mixed alloy and are very weak or that the bolts holding alternator as well as other engine components are over-torqued resulting in sudden snap breaking of multiple bolts. It is a very dangerous as well as helpless situation. Our vehicle has been at the dealership for over 6 weeks as they negotiate with Stellantis. The warranty expired in March 2024. Estimated cost of replacing alternator (the screws sheared off in such a clean manner that they cannot be extracted from the alternator), AC hose, serpentine belt, battery and more is at $6500 now. The mini-van has 14,600 miles and is used primarily for my 100% disabled veteran husband and his medical appointments. In summary, I am alerting the NHTSA as others hopefully have. This exact same experience of an engine seizing up due to over-torqued engine mounting bolts cleaning shearing off while driving at highway speed is extremely dangerous and cannot be due to normal owner driving/vehicle wear and tear. I recommend that the NHTSA do a further inquiry to this matter to ensure that responsibility is taken with Chrysler to prevent more serious accidents in the future. I will try to enclose photos. Thank you -

While driving my kids to school I experienced my first loss of power on my vehicle, where an error message appeared in the instrument cluster stating "shift to P to start" with the P indicator on the shifter flashing. No check engine light was produced. I was on surface streets driving at 20mph, this could have been worse of I was on the freeway, especially with my kids in the vehicle.

The contact owns a 2020 Chrysler Pacifica. The contact stated while driving 60 MPH, the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the shock absorbers, radiator, and brake discs needed to be replaced. The vehicle was repaired; however, the failure persisted. On another occasion, the vehicle seized to function as needed. The contact took the vehicle to the independent mechanic and the vehicle was diagnosed with timing chain failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 161,500.

While my wife was driving the vehicle - the power steering catastrophically quit!!! The idiot light came on to get it serviced. Thankfully, it happened in a place that didn't cause an accident but this could have been deadly!!! The car is impossible to drive safely. I brought it to Maguire Chrysler in Watkins Glen, NY and they noticed that 2 of the bolts on the bell housing were not threaded in and things "didn't look right" (they provided a picture for me). The transmission had been replaced by Ferrario Chrysler in Elmira, NY at the end of January as a result of the recall on the loose transmission wires that could cause a loss of control. Apparently, they failed to do things right during that major operation. Maguire then refused to work on the vehicle since they didn't know what Ferrario did but that bolts actually sticking out from the bell housing were a bad sign! The car resides now with Ferrario and they don't know when they are going to get to it since there are other customers ahead of me. This failure of power steering can only be 3rd to loss of brakes or fire when it comes to safety. In all my years I never have experienced a less safe condition that this. I've included a picture of the bolts on bell housing that were never even threaded in all the way by Ferrario - Maguire felt that they probably pinched a wire or something that caused the power steering problem. All I know is that the car is unsafe.

The contact owns a 2020 Chrysler Pacifica. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the wiring harness that controlled the flaps for the coolant and the radiator needed to be replaced. The vehicle was repaired. The contact stated that the failure was a known issue. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

While driving the vehicle, we received a message on the dash stating, "Stop Safely, Vehicle will shut off soon". Then a few minutes later, it lost all power and turned off. We were not traveling at high speeds at this time but if we were and needed to exit the highway this could have caused an accident. There was no prior warning that this would happen and I drove it yesterday evening. We have not taken it to be serviced because it just happened an hour ago and now we are afraid to drive it to the dealership because we have to get on the interstate to do so.

The contact owns a 2020 Chrysler Pacifica. The contact stated that while stopped at a stop light, the vehicle inadvertently lost motive power; however, the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that several unknown warning lights were illuminated. The contact also stated that later, while driving at 40 MPH and attempting to accelerate, the vehicle briefly hesitated and jerked before returning to normal operation. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed a failure with the transmission control module and performed a software update as per Technical Service Bulletin: 21-043-20. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 70,000.

while driving at 55mph to lunch on the highway, my steering dash alarm reflected RED saying " SERVICE: POWER STEERING IMMEDIATELY, then almost without any warning the car died, power steering didn't work and I could not steer my car to a safe stop . IT DIED IN THE MIDDLE OF THE ROAD!!! I took a picture of the dash with my phone and would love to send it to you. I turned the car off, and after 30 seconds back on, no SERVICE WARNING initially, but then two minutes later the SERVICE POWER STEERING light came back on, but the car kept running and didn't die. Drove home, service warning went away, then as pulling into our driveway SERVICE WARNING came on again. Turned the car off, went and GOOGLED this issue and found out there was a RECALL NOTICE for all Pacifica Touring L models 2017 to 2019, for this EXACT ISSUE, but my car is a Chrysler Pacifica Touring L 2020!!!!!!!!!! This issue could have gotten me and my wife KILLED due to the dangerous nature of this defect in the steering for the STOP / START battery system that controls the steering. THIS PACIFICA 2020 MODEL NEEDS TO BE ADDED RIGHT THIS MINUTE TO THE EXISTING 2017-2019 RECALL THAT NTSHA PUT OUT.

It’s the same issue that the hybrid pacificas were recalled for. It pops up the random stop safely on the dash & then you’re halting to a dead stop & the vehicle shuts off. This has happened several times.

While driving down the road the vehicle will surge and drop power continuously. It will eventually just cut power to all electric and steering and the van will stop moving causing a safety issue as it is often in traffic. This has happened several time. We have replaced the auxiliary battery, the main battery and nothing is fixing the issue. The van did stop during a turn and resulted us being stopped in the middle of traffic in both directions during the most recent event.

Rear passenger sliding door power lock failed. The door does not lock, leaving the door accessible even with the vehicle alarm armed.

Possible control arm failure, been reading online that this has been a known issue with these and nothing has been done about it. My wife was driving with our 3 small children when the vehicle went left on its own with no steering causing her to lose control jumping the west bound lanes of traffic. Luckily no traffic was coming or this would have ended badly. My wife has minor injury’s and my children were unharmed

In August 2022, while traveling on the interstate I received a warning that the vehicle was experiencing a power failure. It subsequently shut down while traveling at highway speeds. I was able to navigate off an exit that happened to be immediate and coasted downhill off the exit ramp to a safe spot. I was unable to power the vehicle off for approximately 10 minutes. Once able to power the vehicle off and keeping it off for a few minutes, I restarted it. The check engine light was lit but drivable. The dealer replaced the entire transmission. In January 2023, the dealer completed the recall associated with the vehicle. On 1 January 2024, while driving approximately 60mph, I received notice that the vehicle would shut down and to pull over safely. Upon turning the vehicle off and back on, the check engine was lit but drivable. The vehicle is currently with the dealer again.

The seals on the oil filter housing and the valve covers go bad. I have been smiling a burning oil smell off an on for the last 8 months. I reported this to the dealership and was told that the seals on the PCV valve seep they all doit should be ok. As time rolled on the van went put of warranty and the smell got worse. I went back to the dealer and they finally looked the way they should have 8 months age and found the problems listed above.costing me 712.69 dollars. You look ant where on the web about this problem and find that Chrysler is fully aware and they are doing nothing about it . What happens when we are going down the road and enough oil leaks and runs down the manifold then starts a fire??? I contacted Chrysler and got no help at all.

Unknown, I have Pacifica 2020, it’s reported to the dealer and to independent car repair company with electric issues. The electric issues put me and my children in danger, I have to call 911 to get them help me in the middle of the road. The car stopped suddenly putting on park and suddenly shutdown. Even did not allowed me to use the emergency light / hazard warning lights. I felt trapped and one of the toddler was inside the van with me , so it’s out his kid in danger too. I took it to the dealership and they was not able to fix or to know the root of this issue. Just cost me money for inspection for nothing. Last time is repeating the same problem wa last night, was stuck in the middle of the night in freezing weather. I called my insurance company which was full coverage to ask road assistance, the answer was I have to wait like 6 hours till business is open. The van has been doing this before for past six months one after one . This van have electrical problems put me in danger several times .

Our car was fixed for a recall 5 months ago for engine failure on the highway because of an electrical issue. On Saturday morning driving on the highway, the car's dashboard gave a warning when we driving on the highway, 70 mph, and then immediately started breaking. This caused us to be slowing in the middle lane to 45 mph and cars swerving around us. We were very lucky to be able to maneuver around traffic and safely make it to the shoulder to catch our breath. This could of been a really bad accident involving 3-8 cars. We had the car towed to a dealership and after a diagnosis, the car needed a whole new transmission. The recall was an electrical update to control wiring in the transmission but then the transmission only after 32k miles completely shut down and needs to be replaced. We are hoping this gets looked into. After reading on forums, this issue has happened multiple times. We did have the recall fixed but it seems like the recall is 100% effective. Since this is a major issue and can cause fatality or serious body injury, FCA should have a more effective update to fix this issue with the transmisson.

On 11/05/2023 at approximately 12 pm while getting onto the highway of 183 in Austin Texas @ Lamar increasing speeds from 45 to 65mph the engine shifted hard 3x. The engine surged then a hard shift. This occurred 3x. I’m certain you understand the complexities of austin Texas traffic. No matter the time of day. Imagine those complexities with a car that was poorly made by a company that has never been held accountable.

On 11.04.2023 @ approximately 12:45 hrs while driving in Austin Texas, congress & 5th, the Auto Start:/stop warning light came on my dash. I was driving downtown. I will continue to file complaints until this matter is taken seriously. If my family is injured/killed please know that NHTSA & Chrysler will be collectively grouped & liable. I urge you to take this matter seriously before it’s too late.

On 11.03.2023 @ approximately 17:30 hrs I was stopped at a red light with my 9 year old in the car. A warning indicating the “hood popped”” appeared on my dash. It indicated the auto start/stop would not work. The van shifted into park mode on IT’S Own. I DIDN’T engage park mode. The PACIFICA did it on its own. Let me repeat this so you understand the severity of this matter. The 2020 Chrysler Pacifica made its own mind up and took action without a direct order from me or my hands. It engaged into park mode. It then told me I would have to restart the car in order for AUTO START/STOP to work. I live in Austin Texas. 5 o’clock traffic is a reality and in order to be efficient the commuter is only as good as there car. I must advise that this is not a game to me or my family. I understand the car industry in America cannot afford to fail which is why corners are cut. They are overlooked by government and the industry. NHTSA. You are aware this is a major problem. You are just as liable as the company who fails to accept responsibility due to the bottom line. This is not the first time nor will it be the last. Tell me what side of this issue do you want to be on. Does someone need to die or get hurt before you take this matter seriously. It seems to me that we’d rather watch folks suffer. What’s your price?

Exceedingly jarring transmission shifts at both low and higher speeds that are startling to the driver and could cause an accident. This has been a chronic issue that happens frequently but not in every use of the vehicle. Below is a date in which this recently occured.

While loading my van from the sliding door entrance on the passenger side, the door started closing. Instead of stopping when it hit me, it kept on closing, very hard and forecful. I had to put my full weight into it to stop it and it finally opened back up. Never had this happen before and it was quite concerning.

Three times now while driving the car just turns its self off with no warning. One incident was car wouldn’t start after just driving 20 minutes before with no problems. Steering wheel and brake were stuck in place so unplugged the battery and waited a few minutes. Hooked back up started the car with some struggling and the security light stayed on. Second incident was while driving car just turned off with no warning. Was told battery was dead so replaced the battery. Same day after thinking the car was fine we went somewhere and when turning on the car the security light was on again. Drove and the car turned off again while driving. Was able to restart and drive when the car shut off again with no warning. Had the car jumped and had someone check alternater and batteries again and they are all fine. Diagnostics talks about power train and faulty wire when everything checks out fine. Very scary when your family is in the car and not knowing if the person behind you is paying attention so you can get over safely. Taking car to a dealership on 9/11/2023.

The vehicle was purchased 8/5/2023. 8/23/2023 the vehicle stalled while at the bus stop with kids. Would not start again. 10/26/2025 the vehicle again stalled but at a red light during rush hour. During this event I attempted to use the hazards so the traffic approaching was aware it was not working. The hazard lights would not work. The vehicle was not even allowing the neutral position to allow it to be pushed out of the way. I was on the side of the road waving down card watching about 20 cars (fairly assuming with no lights indicating otherwise that it was moving) I was flagging traffic on my way home from a night shift at a hospital in town. I had it towed home was able to charge the battery enough for taking it to the dealership. The axillary and main batteries both were replaced more than 3 times. I had the vehicle for three years and this was an ongoing issue the dealership never disclosed there was a battery cable recall and turned me away from discussing they also did not disclose this year make and model had a class action lawsuit and recalls for the stop/start system failure. They refused to help or report my VIN number. In March of this year it did it again. To allow this vehicle to be on the road is dangerous. I voluntarily surrendered it with that being said and the lender (Flagship Credit Acceptance) Is attempting to sell the vehicle and also refused to acknowledge any calls out of many calls I made to report the vehicle is dangerous. Both businesses did not disclose the recall and the vehicle is currently in storage I believe and I'm worried a family will end up very hurt if not multiple as that day where I witnessed about 15-20 cars come very close to ramming the back of it head on because it was not able to be moved.

The contact owns a 2020 Chrysler Pacifica. The contact stated that while the vehicle was parked and attempting to reverse, the rear-view camera image display screen was not working as intended, increasing the risk of crashing into an object behind the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

Vehicle shut off and locked up while driving. I was leaving my neighborhood and coming to a stop to turn right on to a major road. The vehicle powered down while in motion and the ignition locked. I could not restart it, I could not turn the wheel, I could not put it in neutral. The brake pedal was pushed down and would not release. I had children in the van. I turned hazards on and rolled the windows down but due to the sun shining, other motorists could not seem to see my hazards and we were nearly rear ended. I called 911 for assistance and AAA for a tow. At some point the entire vehicle was non operational and the windows would not roll back up and the hazard lights did not work. Police were there by that time. The vehicle was towed to Larry Miller Dodge where it now sits. I also independently had AAA battery service check the battery and have been told it needs replaced but that the vehicle should not just stop and lock up mid drive. We suspect an issue with the stop/start feature or multiple issues. Date of 8/4/2023. Vehicle has 3 months remaining on original warranty and approx 23k miles.

The issue is the Pentastar V6 engine defect. It has caused engine misfires resulting in bucking and surging, decreased engine performance, hesitation, loss of power, premature wear on internal components. The potentially dangerous issues on the “defective design” of the engine’s needle bearings within the rocker arms, the use of sub-standard materials and procedures during manufacture, “defective or miscalibrated” ECM software, and poor quality controls.  The Defect causes unsafe driving conditions because the Class Vehicles, that includes 2020 chrysler pacifica, have a significant chance of failing while being driven. Further, even the lesser symptoms of the Defect affect vehicle performance and safety, making it harder for a driver to control the vehicle as it loses power, hesitates, or misfires. the vehicle has only been inspected by the mechanic at the dealership we leased the vehicle from.

The contact owns a 2020 Chrysler Pacifica. The contact stated that while making a sharp left turn at slow speeds, the vehicle shuddered. There was no warning light illuminated. In addition, the contact stated that while at a complete stop, the vehicle jerked forward upon releasing the brake pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to duplicate the failure. The contact called JT’s Chrysler Dodge Jeep RAM of Lexington (4838 Sunset Blvd, Lexington, SC 29072) and JT’s Chrysler Dodge Jeep Ram of Columbia (190 Greystone Blvd, Columbia, SC 29210) and was informed that there were no recalls on the VIN for the failure. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 40,000.

My 2000 Chrysler Pacifica has only 65,000 miles on it I heard a popping noise when I turned the steering wheel took to Chrysler dealer to have it checked they said my steering box and stabler bars are worn out to fix it $4,100. No way should they be worn out with only 65,000 miles

When pulling up to a stop light the car shuttered and shifted into park and engaged the parking brake with no warning. Then it said safe hold temporarily disabled as well as the auto start stop light on the dash came on