Chrysler · Pacifica · 2020
2020 Chrysler Pacifica
4
Recalls
152
Complaints
5/5
Safety Rating
The 2020 Chrysler Pacifica has 4 recalls and 152 owner-reported complaints on file with NHTSA. Overall safety rating: 5 out of 5 stars. Most reported issue: electrical system (19 reports).
Source: NHTSA Public Records · Updated Apr 28, 2026
Research Context
The 2020 Chrysler Pacifica page works best as a research starting point. Complaint totals show how much owner-reported activity exists, while recalls and investigations help show whether any of that activity turned into formal safety action.
Because this is a newer-era vehicle page, it usually helps to compare this year against nearby model years before deciding whether a complaint pattern looks isolated or persistent. On this page, the most prominent complaint area is electrical system with 19 reported complaints.
Best Research Moves
- Use the complaint log to understand what owners were actually reporting instead of relying only on the raw complaint total.
- Review the recall section even if the total is smaller, because a limited number of recalls can still point to meaningful safety actions.
- This page is primarily a complaints-and-recalls research surface, so compare nearby model years before treating the complaint total as a standalone verdict.
Key Takeaways
- The 2020 Chrysler Pacifica currently shows 4 NHTSA recalls listed on this page and 152 owner-reported complaints.
- This page currently shows no linked NHTSA investigations.
- This page reflects complaint volume, recall history, and NHTSA test data, but it does not diagnose causes or rank reliability by itself.
- Safety data currently shows 5/5 overall NHTSA safety rating.
- The most frequently reported complaint categories on this page are electrical system (19), steering (17), power train (11).
- Vehicle
- 2020 Chrysler Pacifica
- Recalls
- 4
- Complaints
- 152
- Safety Rating
- 5/5
How to Interpret This Page
This page combines three types of NHTSA data: recall campaigns (official manufacturer or government actions), owner complaints (unverified consumer reports), and crash test ratings (where available). A vehicle with many complaints is not necessarily less reliable — complaint volume correlates with sales volume and vehicle age. Recalls indicate identified defects, not overall quality. To compare this model year with others, use the year navigation in the sidebar or return to the model overview page.
If you are researching a used vehicle, start with the complaint categories, compare them against the recall list, and then check nearby model years to see whether the same issue profile repeats. That usually produces a better buying or research signal than treating the raw complaint total as a standalone safety ranking.
NHTSA Crash Test Performance
Frontal Crash Test
Side Crash Test
Overall Frontal Rating
Driver and Passenger Assessment
Driver Side
Passenger Side
Overall Side Rating
Side Barrier and Side Pole Tests
Driver Side
Passenger Side
Rollover Resistance
11.6% rollover risk in single-vehicle crash
Safety Features
ESC: OptionalForward Collision Warning: OptionalLane Departure Warning: Optional
Recall Notices
NHTSANHTSA ID: 25V876000December 17, 2025
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Remedy Status
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
NHTSA ID: 24V793000October 24, 2024
AIR BAGS:SIDE/WINDOW:CURTAIN
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Remedy Status
Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
NHTSA ID: 23V010000January 17, 2023
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Remedy Status
Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
NHTSA ID: 20V191000September 10, 2020
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Remedy Status
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Owner Complaints
152 totalSEATS
CRASH1 injuryApr 20, 2026
Third row randomly closes on my kids who are buckled in them. I've reported this to the dealer shortly after getting my van in 2021. Brought it back to them twice where they found "no problem", then I made an additional report here last year after it closed on them an excessive a...
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AIR BAGS
CRASH3 injuriesApr 20, 2026
Driver side airbags failed to deploy during total loss head on collision.
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
Apr 16, 2026
When driving on highway, electrical system started beeping and showing various signals, could no longer keep speed or accelerate. Had to put on warning lights and coast to side of road with four small kids in car. Was able to pull off to side and slowly get to safe location by re...
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STEERING,ENGINE
Apr 16, 2026
Vehicle steering locked up while driving causing driver to end up in oncoming traffic. Also, vehicles remote start turns on, but after a few seconds car shuts off.
STEERING
Mar 7, 2026
Many times over the past 6 months the power steering assist goes away while driving at highway speeds. The steering wheel sort of locks up and it becomes difficult to turn. After much effort the wheel will turn and the steering returns to normal. It has happened at speeds as low ...
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POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
Mar 1, 2026
The start/stop system fails while car is running. Power not delivered appropriately resulting in check engine light coming on and entire car shaking. Only 62k miles. Started at 58k.
STEERING
Jan 22, 2026
WHILE DRIVING DOWN MAJOR HIGHWAY, THE POWER STEERING LIGHT WENT ON. IMMIDIATELY MY POWER STEERING SHUT OFF AND I COULD NOT TURN WHEEL AT ALL. HIGHWAY WAS 55 SPEED LIMIT AND I COULD NOT EVEN PULL OVER. HAD VAN TOWED TO DAYTON ANDREWS CHRYSLER DEALERSHIP FOR DIAGNOSIS AND THEY...
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STEERING
Jan 15, 2026
The contact owns a 2020 Chrysler Pacifica. The contact stated that while turning to the right, the steering wheel seized, and the vehicle became difficult to maneuver. The contact stated that force was needed to maneuver the steering wheel. No warning lights were illuminated. The...
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ENGINE
Jan 7, 2026
While driving in suburban traffic vehicle engine began running rough and lost most power with about 58000 mi on the vehicle. Received check engine light and vehicle entered 'limp mode' with Turtle Icon displayed on screen. Brought to dealer and it was diagnosed with a P0304 Cyli...
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ELECTRICAL SYSTEM,ENGINE
Jan 2, 2026
The contact owns a 2020 Chrysler Pacifica. While the contact's wife was driving at an undisclosed speed, the engine seized in the middle of the road. The contact stated that there was no power to the vehicle. The contact stated that the failure occurred close to the residence, an...
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Showing 10 recent complaints from 152 total
View Full Complaint LogCompare Related Vehicles
Why Compare These Pages
The strongest comparison flow is usually: exact vehicle-year page, then nearby years of the same model, then other 2020 Chrysler models. That sequence helps separate one-off year spikes from broader make-wide patterns.
More Chrysler Pacifica Years
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Frequently Asked Questions
How many recalls does the 2020 Chrysler Pacifica have?
The 2020 Chrysler Pacifica has 4 recalls recorded by NHTSA.
How many complaints have been filed for the 2020 Chrysler Pacifica?
NHTSA has received 152 owner-reported complaints for the 2020 Chrysler Pacifica.
What is the NHTSA safety rating for the 2020 Chrysler Pacifica?
The 2020 Chrysler Pacifica received an overall safety rating of 5 out of 5 stars from NHTSA.
What are the most common problems with the 2020 Chrysler Pacifica?
The most commonly reported complaint categories for the 2020 Chrysler Pacifica are electrical system (19 reports), steering (17 reports), power train (11 reports).
Does the 2020 Chrysler Pacifica have any recalls?
Yes. NHTSA has 4 recalls on record for the 2020 Chrysler Pacifica. Scroll up to review the published recall summaries, consequences, and remedies. To check for unrepaired recalls on your specific vehicle, use your VIN at nhtsa.gov/recalls.
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Look up recalls and complaints for any year, make, and model.
This page summarizes publicly available data from the National Highway Traffic Safety Administration (NHTSA). Complaint counts reflect reports submitted to NHTSA by vehicle owners and do not by themselves prove defect severity or vehicle safety. Safety ratings may not be available for all vehicle-years. This site is not affiliated with NHTSA or any vehicle manufacturer. For official information, visit the official NHTSA page for this vehicle.