There are 2 owner-reported tires & wheels complaints for the 2021 Chrysler Pacificain NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
Vehicle is new and delivered on 08/27/21. Complaint: The front axle nuts on vehicle loosen over time. The first incident was reported to I-10 Chrysler Dodge Jeep Ram on 09/29/23 (see Invoice), with 24,832 miles as a noise coming from the front left suspension. This dealer replaced both front hubs at that time which resolved the noise. The second incident was reported to Chrystal Chrysler Jeep Dodge Center on 02/13/24 (see Invoice) with 27,952 miles as a noise coming from front left axle. Dealer mechanic went on test drive with me and found noise coming from front left axle shaft nut. RO states, "Found axle nut not torqued to specs. Tight down left front axle nut. Test drove vehicle. No noise found after repair.". The third incident was reported to Hemet Chrysler Dodge Jeep Ram on 08/26/25, and I asked them to check the torque on the front axle nuts. They told me that the odds that they would be loose again was very small and they would need 2 days to diagnose the issue. Because I was leaving for a vacation road trip with the vehicle within a few days, I decided to take it to an independent automotive shop (Cam Stones Automotive Inc.) on 08/26/25 and reported that the vehicle has a history of the axle nuts loosening over time. I asked that they check the torque on the front axle nuts (see Invoice). The invoice states, "Retorque axle nuts and apply lock tight. Suggest contact dealer or NHTSA as to permanent fix. 120 Ft. Lbs.". As I'm sure you are aware of the danger in axle nuts that loosen over time. Is there a Recall on this issue? If not, are you investigating complaints of the axle nuts loosening time and time again?
OEM equipment wheel locks, incorrectly installed either at factory or dealer, were McGard high security wheel locks, and either incorrectly tightened/torqued and/or the equipment used was warned by the mfg of the wheel locks NOT to be used on wheels where the lug studs were exposed to salt/winter conditions, thus causing the OEM equipment to fail and seize on the van. At the first DEALER performed tire rotation, they could not remove the OEM equipment, on a WARRANTED auto just 18 months into the mfg 3yr/36k mile warranty, and had to resort to brute force to remove seized wheel locks, thus causing documented damage to 2 wheels. Neither Dealer nor Chrysler will admit to liability, tuning this back on me, disregarding their warranty. Full documentation available for this claim. Their denial is not based on any contractual issue in warranty nor in any real fact. Had I had a flat tire on the side of the road, these seized wheel lock nuts may have caused a real & present danger to myself and family in the van. This is the Manufacture's issue to replace damaged equipment caused during warranty work on this auto.
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 26, 2026