2023 Chrysler Pacifica Complaint Log

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera displayed still images, with blackouts, or was inoperable. The failure had become more persistent and then became a constant failure. The contact had to restart the vehicle to regain functionality or correct the malfunction. While turning off and restarting the vehicle, the radio was randomly activated without driver input. The contact believed that the failure had caused additional failures with other control panel functions such as the radio, heating, and the A/C system failing to activate as needed. There were no warning lights illuminated. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 14,000. VIN tool confirms parts not available.

A clicking sound was heard and the dealer determined that the front axle nuts that hold the wheel hubs to the axle loosened. Dealer re-torqued to 120 ft. Lbs. and added Locktite, however problem reoccurs. Chrysler issued a Technical Service Bulletin (03-008-24) to torque the axle nuts to 228 ft. lbs. After this was done at the dealer, clicking sound was heard again in just 3 weeks. Several attempts by the dealer to correct the problem at the 120 ft. lbs. spec. and once at the 228 ft. lbs. spec. have not worked following Chrysler's instructions. Risk of hub and wheel coming loose while driving. Dealer has attempted repair/correction six (6) times.

I was driving in Virginia in a rental and the check engine light came on then the following message came on "get to a safe place the car is going to stop". A few seconds later the vehicle shut off and stop in the middle of traffic. I did not have time to pull over. I turned everything off and restarted the vehicle it was fine for about a mile then it happened again. I waited about 10 minutes before starting the vehicle to take it back to the rental company.

Vehicle has an auto start/stop feature which turns off the engine when the brake is applied and the vehicle is at a full stop. When stopped at a traffic light with the engine auto stopped, driver lets foot off brake when light turns green, but engine fails to start. Vehicle remains stopped in an active traffic lane, or potentially in the middle of an intersection. A chime and a display message guides driver to shift to park and manually restart the car. Has happened at least five times in 6,900 miles we have owned the vehicle. Dealer service department could not reproduce or find any log of the event occurring. They told me it needs to happen more frequently so they can reproduce it. I find other reports of this problem online going back to at least 2018.

The contact owns a 2023 BraunAbility Chrysler Pacifica. The contact stated that while driving at various speeds and using the power chair with hand controls, the drivability was terrible. While driving at various speeds, it was difficult to stay in the intended lane. The Lane Sensing feature was loose and failed to the vehicle failed to steer correctly. While driving at various speeds, the steering wheel was stiff. While making turns, the vehicle rocked. The driver turned the feature off. The contact stated that there was a 3- or 4-inch clearance between the underbody that was lowered once the driver and power chair occupied the vehicle, which continuously scraped the roadway. There was an abnormal rumbling noise detected from the vehicle. The ramp failed to unfold flat when exiting the vehicle. While using the ramp to enter the vehicle, the ramp was difficult to unfold. The vehicle continued to shake due to the exhaust system. Additionally, while utilizing the rear cargo area, the vehicle drove roughly. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,500.

The contact rented a 2023 Chrysler Pacifica Hybrid. The contact stated while driving downhill at approximately 20 MPH, the check engine warning light illuminated, and the message "Brake Release" was displayed. The contact stated that the braking system malfunctioned, and the vehicle failed to stop while depressing the brake pedal before the vehicle stalled. The vehicle was pulled over to the side of the road and restarted. The vehicle was drivable, but the check engine warning light remained illuminated. The contact stated that the check engine warning light then turned off. The cause of the failure was not yet determined. The rental company was notified of the failure. The manufacturer was not contacted. The failure mileage was 300.

The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated that immediately after purchasing the vehicle, while driving approximately 5 MPH, the vehicle stalled. The following day, the vehicle was taken back to the dealer who was unable to identify the cause of the failure and no corrective service was performed. The contact stated that after retrieving the vehicle, while driving from the dealer the failure reoccurred and the vehicle stalled. The vehicle could not be restarted and was towed back the dealer. The cause of the failure was not yet determined. The manufacturer was not yet contacted. The failure mileage was 35.

The contact owns a 2023 Chrysler Pacifica. The contact stated while driving approximately 25 MPH while approaching a vehicle that had stopped suddenly for a traffic signal, the Forward Collision-Avoidance brake failed to engage. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the front collision system was working. The contact stated that the failure of the Forward Collision Avoidance braking system occurred again, and the vehicle was returned to the same dealer. The contact stated that the dealer had set up a soft barrier collision test and had driven the vehicle up to the barrier at 10 MPH and the Forward Collision Avoidance braking system failed to engage. The contact had taken the vehicle to two other dealers who stated that the front collision system was in operating condition. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 14,000.

The contact rented a 2023 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and stopped in traffic, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact shifted the transmission into park(P) and attempted to shift back into drive(D); however, the transmission failed to respond. The contact restarted the vehicle and the vehicle responded. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000. The VIN was not available.

While driving I got "rear seat alert" followed by "Car Shutting down in 9 secs" message, it happened twice. The first time on Northern State Highway in NY. I was driving with my family, and the car unexpectedly shutdown happened. Nothing worked, I had no power, no steering, no brakes, all gone. Our luck was that I was already on the right lane and just had to let the car stop in the curbside. Because of the messages, we thought the rear door was opened or something. After a few minutes, after several tries, the engine started, and we exit the highway and parked on the local road to try to understand what happened. We decided to continue our trip on the service road. We end up on Ocenside, NY on a two lane, busy street and it happened again, but at this time I was not able to move the car to the curb, the car stop completely on the middle of the road, no steering, nothing. Because of the incoming traffic, our hazard lights alone were not enough to warn the coming traffic. We though that an accident was eminent, for which we called 911 for help. I could not get out of the car because of the speed of the incoming cars. After several attempts, the car turned on again, I parked on the curb and I called the AVIS Rental Roadside Assistance, because I was not going to put my family, including an 87 year old in jeopardy. After we got home from the long, stressful day. I searched internet and for my surprise, there were several posts (links) relating the same issue I had. Including recalls from Chrysler about a short circuit, which could even cause a fire. Chrysler issued a NO PARKING INSIDE note, which is hard to understand. I feel it is my obligation, as a family person, to report this incident, because this car should not be in the ROAD. Avis is currently RENTING this car. Furthermore, for my surprise, I saw a ad on NBC, 5pm yesterday, 07/26/2023. It is just a matter of searching on internet to see the DANGER that families are exposed.

With driver seated in the driver's seat, a child entered the vehicle and pressed the "Stow 'n Go Assist" button, instead of the "door close" button. From the Stellantis website: "There is a button on the B-pillar that allows for easier operation of the Stow ‘n Go feature. By pushing the Stow ‘n Go Assist feature, the front seat will move forward automatically to allow the second-row seat to be stowed. Pressing the button again moves the front seat back to its starting position" The driver's seat, while occupied, still moved forward, pinning the driver between the seat and the steering wheel. Pressing the "Stow 'n Go Assist" button again to attempt to free the driver resulted in an error message on the instrument cluster that an obstruction was detected, so the seat could not be moved (not exact wording, unfortunately). The driver, once calmed from the initial shock of the event, was able to force her way out of the seat (it was not easy for her to move out of the seat in this position), and only then did the seat return to normal operation. Van is available for inspection, we have NOT attempted to reproduce the issue, the event was reported to the local dealership and they indicate they will check for any TSBs or anything of the sort once it is there. Nobody has actually inspected it, and there were no warnings or errors related to this prior to the event occurring.

2023 Pacifica puts itself in P while stuck in traffic then won't let us put in D. We had to shut off car and back on again to move the knob to D The knob was stuck in park it woukdnt let us do anything in middle of freeway traffic

The motorized doors have no apparent safety features and will allow them to fully open and close even when obstructed. The rear hatch takes my full 200lbs body weight to stop from fully opening. It will lift the garage door and there is no safety mechanism to stop it from damaging the car door or the garage door. When closing it will not stop untilI use all my strength for about 20 seconds when it finally gives up. The open/close button simply reverses the direction. If something is pinched in such a way that stopping the door is the only way to reduce injury, it cannot be done. The door will simply keep reversing direction every time you push the button.... repeatedly moving against what is in the space. The side doors have similar issues. The button and door handle do not release the most, it only reverses the direction. Other vehicles I owned had some way to disengage the motor to prevent further injury. The 2023 Pacifica needs to be fixed to prevent injuries due to there being no method of disengaging the door motors.

1. Engine Light and the "A" warning light stay on while driving. 2. It's unsafe with family in the car; fear it will shut off on the highway. 3. yes, the dealer has agreed its a defeated part causing the engine to light to come on 4. No warning lights before driving a car for a week.

I have a 2023 Pacifica with around 3k miles. I purchased brand new. In the few months that I have owned the vehicle, it has turned off about 5 times while driving. It loses all power. Engine, power, etc completely dies. I need to restart the vehicle, wait for start-up, and then I can continue driving. The vehicle has currently been at Arrigo Sawgrass Chrysler since 07/13/2023. Arrigo continues to say "They can not duplicate the issue and it does not show on computers " I called Chrysler Corporate for escalation. They told me that they have no record of the vehicle being in a repair shop until 07/25/2023. The bottom line is, this is a real problem. I have a 4-year-old, 2-year-old, and 2-month-old plus myself and my wife in the vehicle. What if this repeats and the car turns off in an intersection with a semi coming or worse? I understand the computer is not always accurate and it's a new vehicle. I do not feel safe if they return the vehicle without correcting the issue and do not want my family to be the test dummies for an issue that can be prevented. Chrysler is impossible to intervene and the dealership is only doing what they can. However, they don't get paid if they cant find issues so it's a tough situation.Thank you in advance.

Purchased new [XXX] from above. Towed/ driven to service over 3 attempts prior to 7/2023. Ongoing issue of vehicle FTS/intermittent FTS/vehicle cutting off while in gear. Multiple failed repairs, that would qualify for lemon. Parts replaced Summer 2023, minimal issues until 6/2025. 6/2025, FTS issues returned/dealer refused to run services; even with warranty. July 2025: van multiple FTS/error lights/eventually towed/loaner given. Constant claims issue could not be replicated at dealer. Go to p/u 8/8/25-would not start on lot, after being cleared. Chrysler tech sent out with no issues found per technician; although service manager reports he personally had multiple issues of FTS including AM of technician visit. Multiple conversations had with Mr. Sheets and Mr. Freeman. [XXX] FTS per “Red” at dealer prior to vehicle being returned to me; Foreman suggested ignition replacement/returned by dealer to residence that PM. RF Hub may need replaced, if issue reoccurred but shop refused to replace then. Van was taken to Pittsburgh, PA Labor Day weekend and FTS away from hotel on 9/2/25. Sheets provided loaner that PM at residence. RF hub replaced, van returned on 9/8/25. [XXX], van FTS at residence in late PM. 9/10/25, dealer contacted asking for service/loaner; no answers received. Drove after multiple FTS’s to dealer. Mr. Sheets stated “he can’t have me driving one of his cars for months” that dealer has “done all they can.” Also stated “Even though we’ve had issues from the start, there was a period where van functioned and ‘at least we got some use out of it.’ 9/19/25, Chrysler tech could not find issue and Mr. Freeman stated Mr. Sheets said “they will no longer pay for a rental going forward.” Multiple calls and media of vehicle failing to start. Vehicle unreliable/unsafe to operate on roadway. Vehicle not reliable to get to/from and cannot be relied upon in sudden event/ emergency; or if vehicle were to malfunction out of home area/in a dangerous environment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Purchased a brand new 2023 1/6 or 1/7 Jan 18 I ran over a speed bump and the the bottom of the van plastic cover was hit and had to take it into the dealership service center to have it re attached 1/24 family went on a 200+ mile trip and back with no problem 1/27 the van started to give me error msg Will add photo and video Unable to upload please provide me with email will send it