2009 Chrysler Town & Country Air Bags & Restraints Problems

Air conditioning condensation leaking below dashboard and onto carpet, causing electrical shorts in air bag and anti-lock brake (ABS). Chrysler identified this issue and issued a recall (K25) in January 2011, but only for vehicles manufactured through December 3, 2008. In consultation with Chrysler and according to its own internal documentation, my vehicle (manufactured in February 2009) has the same defective parts and is prone to the same safety issues caused by condensation leaking into critical electronic safety components, but they refuse to remedy the safety issue "due to it not being subject to the recall" -- despite Chrysler personnel conceding that my February-2009 was manufactured with the same, identical, flawed parts as those 2008 and earlier 2009 models that are subject to recall K25.

The contact owns a 2009 Chrysler Town and Country. The contact stated after parking the vehicle at her residence, shortly after she heard a loud abnormal noise. The contact stated when she approached the vehicle, she saw the front driver’s and passenger’s side airbags had deployed independently, shattering the front windshield and rear passenger’s side windows. The contact stated no one was injured nor sought medical attention. The contact towed the vehicle to a local dealer where it remained. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

The van was parked and ignition turned off. Airbags deployed without warning. No collision, no bumpy road conditions, and no warning prior to deployment. Van was inspected at repair shop through insurance where they determined it was a manufacturer issue. When we contacted the manufacturer they stated since there was no recall they could not help us. Police was called and report made. Also have witnesses that van was parked and turned off at the time. Thankfully no one was in vehicle or could have been worse. Front airbags are the only ones that deployed.

THE SRS (AIRBAG WARNING LIGHT) CAME ON WHILE DRIVING AND THEN STAYED ON CONSTANTLY ON MY WIFE'S 2009 CHRYSLER TOWN & COUNTRY VAN IN JULY 2020. I TOOK THE VAN INTO THE LOCAL CHRYSLER DEALERSHIP FOR DIAGNOSTICS. THEY FOUND THAT THE OCCUPANT RESTRAINT MODULE WAS FAULTY AND NEEDED TO BE REPLACED BY PART # 68148358AA (OCCUPANT RESTRAINT MODULE). THE DEALER CHARGED ME $735 FOR THE REPAIR. AFTER THE REPAIR WAS MADE I DID SOME RESEARCH AND FOUND THAT CHRYSLER HAD A RECALL FOR FAULTY OCCUPANT RESTRAINT MODULES ON CHRYSLER TOWN AND COUNTRY VEHICLES MANUFACTURED JUNE 18, 2007, TO AUGUST 31, 2008. THE RECALL NUMBER IS S07. I CHECKED THE MANUFACTURING DATE ON OUR CHRYSLER TOWN AND COUNTRY VEHICLE AND FOUND THAT IT WAS MANUFACTURED IN SEPTEMBER 2008 (ONE MONTH AFTER THE DATE RANGE FOR RECALL S07). I CALLED CHRYSLER AND ASKED IF OUR VAN SHOULD BE COVERED SINCE IT HAD THE SAME PROBLEM AS DESCRIBED IN RECALL S07. THE RESPONSE WAS THAT THE VIN NUMBER WAS NOT INCLUDED IN THE RECALL AND THAT THE VIN NUMBER RANGE IN THE RECALL WAS SET BY THE NHTSA. IT APPEARS THAT OTHER OWNERS OF 2009 CHRYLSER TOWN & COUNTRY VANS MANUFACTURED AFTER AUGUST 2008 ARE EXPERIENCING THE SAME FAILURES OF THE ORC MODULES. I WOULD LIKE THE NHTSA TO INVESTIGATE TO SEE IF THE SAME ISSUE THAT CAUSED RECALL S07 IS PRESENT ON THE CHRYSLER TOWN AND COUNTRY VANS MANUFACTURED AFTER THE AUGUST 2008 MANUFACTURING DATE. WHEN I ASKED THE CHRYSLER CUSTOMER CARE DEPARTMENT IF THEY WOULD REIMBURSE ME FOR THE REPLACEMENT OF THE ORC ASSEMBLY THEY SAID NO AND THAT THE ONLY WAY THEY WOULD REIMBURSE ME IS IF THE VIN NUMBER RANGE WAS EXTENDED BY THE NHTSA (CASE NUMBER 76954596). WOULD YOU PLEASE INVESTIGATE AND IF YOU FIND THE ISSUE THAT LEAD TO RECALL S07 EXISTS IN CHRYSLER TOWN AND COUNTRY VANS MANUFACTURED AFTER AUGUST 2008, EXTEND THE RECALL TO INCLUDE ALL THE VANS THAT HAVE THIS CONDITION? THANK YOU!

EMBLELM ON AIRBAG WAS REMOVED BY THE DEALER, THIS IS THERE RESOLUTION TO THE REPAIR, I NOW HAVE A EMPTY EMBLEM HOLE IN THE CENTER OF THE STEERING WHEEL AIRBAG, THEY ADVISED ME THEY DONT KNOW IF THEY ARE COMING UP WITH A REPAIR FOR THE AIRBAG. I HAVE PATIENTLY WAITED OVER 6 MONTHS AND AM LOOSING INCOME WITH THIS VEHICLE BECAUSE OF THE SAFTEY RECALL.

TL* THE CONSUMER OWNS A 2009 CHRYSLER TOWN AND COUNTRY AIR BAGS WARNING INDICATOR ILLUMINATED. THE CONSUMER HAD NOT EXPERIENCED A FAILURE *BF *AS PER INDEPENDENT MECHANIC CLOCK SPRING THE CONTACT STATED THAT THE AIR BAGS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 138,500.

TL* THE CONTACT OWNED A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS OVER A HILL, SHE RAN THROUGH A STOP SIGN, SLID THROUGH WINTER GRAVEL, AND CRASHED INTO A DRAINAGE DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE FACE, BACK, AND LEG THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS TAKEN VIA AMBULANCE AND WAS CURRENTLY UNDERGOING PHYSICAL THERAPY. A POLICE REPORT WAS FILED AND THE CONTACT WAS PROVIDED A CITATION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THE LOCAL DEALER WAS NOT CONTACTED, AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 89,000. *DT*JB

TL* THE CONTACT OWNED A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH, THE CRUISE CONTROL MALFUNCTIONED. THE CONTACT STATED THAT THE CRUISE CONTROL BECAME STUCK AND THE CONTACT COULD NOT STOP THE VEHICLE BY DEPRESSING THE BRAKE PEDAL. THE VEHICLE CRASHED INTO A DIVIDER AND ROLLED OVER SEVERAL TIMES. THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY. POLICE REPORT NUMBER: 18-16077 WAS FILED. THE CONTACT'S HUSBAND SUSTAINED A MILD CONCUSSION, PAIN IN THE RIBS, CONTUSIONS ON BOTH LEGS, AND CHEST PAIN. THE CONTACT SUSTAINED AN INJURY TO THE HEART, WHICH BECAME ENLARGED, AS WELL AS CONTUSIONS AND SEVERE BACK PAIN. MEDICAL ATTENTION WAS REQUIRED FOR BOTH OCCUPANTS. THE VEHICLE WAS DESTROYED AND TOWED. BROWN'S JEEP CHRYSLER DODGE RAM IN PATCHOGUE, NEW YORK WAS CONTACTED AND REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.

THE AIRBAG MALFUNCTION INDICATOR REMAINS ON ALL THE TIME .

I WAS TRAVELING ON THE HIGHWAY IN MY 2009 TOWN AND COUNTRY WHEN A VEHICLE CROSSED THE CENTER LINE AT A HIGH RATE OF SPEED AND STRUCK ME HEAD ON. THE IMPACT FROM COLLISION LEFT ME SERIOUSLY INJURED AND I WAS TRANSPORTED BY HELICOPTER TO THE NEAREST TRAUMA CENTER. NEITHER MY FRONT OF SIDE AIRBAGS DEPLOYED IN THE COLLISION. I SUFFERED A BROKEN ARM FROM THE SIDE IMPACT AND A DISLOCATED HIP, PELVIC FRACTURE, AND PATELLA INJURIES FROM THE FRONT IMPACT. I AM UNSURE ABOUT WHETHER OR NOT MY VEHICLE CONTAINED DEFECTIVE TAKATA AIRBAGS, BUT TO MY KNOWLEDGE, I HAD NOT RECEIVED A RECALL. I WOULD LIKE ANSWERS REGARDING WHY THE AIRBAGS FAILED TO DEPLOY.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2009 TOWN & COUNTRY VAN. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL NOTICE. *SMD

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, THE SIDE CURTAIN AIR BAGS DEPLOYED INADVERTENTLY. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 166,000.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 11V139000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO SPECIFY WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE CLOCK SPRING THAT SUPPLIES POWER TO THE AIR BAG IS DEFAULT. I AM CONCERNED MY AIRBAG WILL NOT DEPLOY. MY EXTENDED WARRANTY COMPANY DOES NOT COVER THIS PART. *TR

2009 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROLLER MODULE MALFUNCTION. *SMD THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED. A DIAGNOSES REVEALED THE OCCUPANT RESTRAINT CONTROLLER MODULE WAS GIVING A FAULT CODE B2208 AND IT NEEDED TO BE REPLACED. THE CONSUMER STATED HE FOUND A RECALL FOR THE 2008 MODELS AND BELIEVED CHRYSLER SHOULD HONOR THEIR COMMITMENT BY INCLUDING HIS MODEL YEAR IN THE RECALL, AS THE SAME PARTS EXISTED ON BOTH MODELS.

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS TOLD THAT THE OCCUPANT RESTRAINT MODULE HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 47,000. UPDATED 11/18/11*LJ UPDATED 11/30/11

HORN ASSEMBLY CAME COMPLETELY LOOSE FROM THE STEERING WHEEL. NO ACCIDENT. I ASSUME THE DRIVER'S AIR BAG IS CONTAINED WITHIN THIS COMPONENT. DEALERSHIP SAID CAUSE WAS FAULTY PART OR MONDAY ASSEMBLED VEHICLE. *TR

TL*THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT A VEHICLE CRASHED INTO THE SIDE OF HIS VEHICLE. THE SLIDING DOOR, THE REAR LEFT FENDER AND THE UNDER CARRIAGE WERE DAMAGED. THE CURTAIN AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE WAS DRIVEN TO HIS RESIDENCE. THE DEALER AND THE MANUFACTURER WERE NOTIFIED AND REFUSED TO TELL HIM WHERE THE SENSORS ARE LOCATED. A POLICE REPORT IS AVAILABLE. THE FAILURE MILEAGE WAS 20,000. UPDATED 03/30/10 *BF UPDATED 07/07/10.*JB