2010 Chrysler Town & Country Complaint Log

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM:IGNITION). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS REPAIRED. APPROXIMATELY ONE WEEK LATER, THE IGNITION WOULD NOT RETURN TO THE ON POSITION UPON STARTING THE VEHICLE. THE DEFROST SYSTEM, HEADLIGHTS, WINDSHIELD WIPERS, AND THE ENTIRE INSTRUMENT PANEL WERE INOPERABLE AS A RESULT. IN ADDITION, THE CONTACT WAS UNABLE TO DRIVE AT NIGHT OR DURING THE RAIN BECAUSE THE HEADLIGHTS AND WINDSHIELD WIPERS NO LONGER FUNCTIONED. THE DEALER WAS AWARE OF THE FAILURE; HOWEVER, THE WERE UNABLE TO PERFORM ANY REPAIRS UNTIL THE MANUFACTURER APPROVED OF THEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. NO REPAIRS WERE PERFORMED. THE FAILURE AND CURRENT MILEAGES WERE 20,000. UPDATED 09/07/11 *BF UPDATED 2/23/12 *CN

I TOOK MY 2010 CHRYSLER TOWN & COUNTRY LIMITED MINI VAN TO THE DEALER TO HAVE THE IGNITION SWITCH MODIFIED BASED ON A RECALL NOTICE FROM CHRYSLER. WHEN THE CAR WAS RETURNED THE SWITCH WAS SO DIFFICULT TO TURN I CALLED TO COMPLAIN. MY HUSBAND RETURNED WITH THE VAN ON 8/2/2011 AND WAS TOLD THAT WAS THE RECALL REPAIR. WHEN MY HUSBAND LEFT THE DEALER THE SWITCH PREVENTED THE TURN SIGNALS FROM FUNCTIONING BECAUSE IT IS DIFFICULT TO GET THE SWITCH OFF OF THE "START" POSITION AND ON TO THE "ON" POSITION. THERE WAS ALSO NO RADIO FUNCTION. IN THE "START" POSITION THIS CAUSES ELECTRICAL ISSUES WITH THE FUNCTION OF THE CAR, WHICH THE RECALL WAS SUPPOSE TO FIX. THE DEALER STATED THAT IN ORDER TO DO THE RECALL THIS IS THEY WAY THE SWITCH HAS TO WORK AND THAT THIS IS THE WAY THE SWITCHES ARE INSTALLED IN THE 2011 MODELS AS WELL. HE STATED THAT THE DESIGN OF THE KEY PREVENTS ANY STANDARD TYPE OF IGNITION SWITCH FROM BEING INSTALLED AND THAT CHRYSLER DOES NOT OFFER THE PUSH BUTTON IGNITION FOR THIS MODEL VAN. I MUST EITHER ACCEPT THIS RECALL REPAIR OR RISK THAT MY CAR MAY SHUT ITSELF OFF DURING OPERATION. I HAD THE RECALL REPAIR DONE BECAUSE I BEGAN HAVING AN ELECTRICAL PROBLEM WITH MY RADIO GOING OFF FOR NO APPARENT REASON. *TR

REAR SLIDING DOORS ON BOTH SIDES HAVE ON SEVERAL OCCASIONS SHUT ON THEIR OWN AFTER BEING OPENED BY ME EITHER WITH REMOTE OR USING THE DOOR HANDLE. ME AND GRANDKIDS HAVE GOTTEN STRUCK BY DOOR AS IT IS COMING BACK. DOOR WILL NOT SENSE THAT SOMEONE OR SOMETHING IS IN THE OPENING. THIS IS A SERIOUS ISSUE THAT I CAN'T LET GO ON ANY LONGER. *TT

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 40 MPH THE CONTACT HEARD A GRINDING NOISE WHILE DEPRESSING THE BRAKE PEDAL. THE FAILURE OCCURRED AT VARIOUS SPEEDS AND WAS MORE NOTICEABLE AT HIGHER SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN SUGGESTED THE BRAKES BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

LEFT REAR BRAKE HOWLING. IT HAS GOTTEN WORSE TO NOW WHERE THE LD BAKE CALIPER AND ROTOR MUST BE REPLACED. THE RIGHT REAR IS LIKELY NOT WORKING AS THE ROTOR IS RUSTY. THE FRONT BRAKE PADS ARE 1/2 OR MORE WORN OUT. THE CAR HAS ONLY 9400 MILES ON IT. CHRYSLER SAYS THE 36 MONTH WARRANTY HAS EXPIRED AND I AM NOW TOTALLY RESPONSIBLE. LESS THAN 10,000 MILES AND THE BRAKES ARE SHOT! . *TR

I HAVE JUST READ WAY TOO MANY IDENTICAL COMPLAINTS. I BOUGHT THE HIGH END MODEL AND AT 17000 OR POSSIBLY BEFORE WE NOTICED THE BRAKES WOULD PULSATE AT EVEN LOW MILES ESPECIALLY AFTER THE VEHICLE WOULD BE DRIVEN A WHILE. I TOOK IT INTO THE DEALERSHIP WHERE THEY INFORMED ME THE SAME AS EVERYONE ELSE THAT THE FRONT ROTORS WERE WARPED AND NEEDED REPLACED OR TURNED. THEY WERE ONLY COVERED FOR 12K MILES...AND WOULD NOT COVER. THIS VEHICLE GOES NO WHERE...I HAVE A STAY AT HOME WIFE WHO MIGHT PUT 15-20 MILES A DAY ON AVERAGE ON THIS VEHICLE. I TOOK IT IN AN HAD THE ROTORS TURNED AND NEW PADS PUT ON....THE BRAKES ACTED UP THE SAME DAY I PICKED UP THE VAN. "REALLY" ..... A 40K VAN AND THE BRAKING SYSTEM HAS MAJOR ISSUES. HOW IS THIS PROBLEM NOT BEING RECALLED!! *TR

WE RECEIVED SAFETY RECALL L25 FOR OUR 2010 CHRYSLER TOWN & COUNTRY VAN. OUR DEALER INDICATES THERE ARE VERY LIMITED PARTS AVAILABLE AND THEY WOULD CALL US WHEN THEY GET THE PART IN, BUT THERE ARE 30 PEOPLE WAITING AHEAD OF US. WE ARE CONCERNED AS OUR VAN ENGINE SHUT OFF WHILE DRIVING ON JULY 21 AND WE HAD TO PULL TO THE SIDE OF THE ROAD AND RESTART THE ENGINE. THANK GOODNESS WE WERE NOT ON AN EXPRESSWAY. WHAT CAN WE DO TO GET THE REPLACEMENT PART SO WE DO NOT END UP HAVING AN ACCIDENT. *TR

TL* THE CONTACT OWNS A 2010 CHRYLSER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM: IGNITION). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS REPAIRED, BUT THE FAILURE RECURRED ON THE FOLLOWING DAY. THE IGNITION WOULD NOT AUTOMATICALLY CHANGE FROM ON TO START AND THE CONTACT HAD TO DO THIS MANUALLY. AS A RESULT, THE RADIO, AIR CONDITIONER, AND WINDSHIELD WIPERS WOULD NOT FUNCTION. THE DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY COULD NOT REPAIR THE FAILURE. THE MANUFACTURER WAS THEN NOTIFIED AND INFORMED THE CONTACT THAT THEY WERE UNSURE OF HOW TO INFORM THE DEALER TO REMEDY THE FAILURE. THE CONTACT WAS ALSO ADVISED TO CONTINUE DRIVING THE VEHICLE UNTIL THEY COULD FIND A SOLUTION. THE FAILURE MILEAGE WAS 6,291.

ON JULY 13 2011 WE PURCHASED A 2010 CHRYSLER TOWN AND COUNTRY WITH 28500 MILES. TWICE THIS MONTH, MY WIFE WAS DRIVING OUR 2010 CHRYSLER TOWN AND COUNTRY AND THE ENGINE SHUT OFF WHILE SHE WAS DRIVING. ONE OF THE TIMES IT HAPPENED WHILE SHE PULLED INTO A BUSY STREET AND WAS VERY LUCKY TO NOT HAVE CAUSED AN ACCIDENT. WE KNOW THAT THIS IS AN ONGOING ISSUE WITH THESE VEHICLES AND THAT A RECALL HAS BEEN ISSUED. WE TOOK THE VAN TO LEE AUTOMOTIVE IN FORT WALTON BEACH FLORIDA, AND THEY SAID THEY WOULD TAKE A LOOK AT IT. 8 HOURS LATER I PICKED THE VAN UP. THE DEALERSHIP SAID THEY COULD NOT DUPLICATE THE PROBLEM, THEY TEST DROVE IT FOR ONLY 2 MILES. THEY SAID THEY LOOKED AT THE IGNITION AND THAT THE RIGHT COMPONENTS ARE IN PLACE. SO AFTER 8 HOURS THEY DID NOT FIX ANYTHING. CALLED CHRYSLER CORP. AND THEY TOLD US THAT THEIR DATABASE SHOWS THAT OUR VEHICLE HAS NOT BEEN SERVICED TO CLOSE THE RECALL AND THAT IT IS STILL SHOWING AN OPEN RECALL SUSPENSE. ACCORDING TO THE NHTSA RECALL, THEY WERE SUPPOSED TO REPLACE THE WIN IGNITION MODULE WHICH THEY DID NOT DO. WE HAVE FOUR CHILDREN AND ARE VERY SCARED TO DRIVE OUR VAN. WE DO NOT KNOW WHERE ELSE TO TURN AND ARE HOPING TO BE POINTED IN THE RIGHT DIRECTION TO RESOLVE THIS ISSUE AND BE ABLE TO GET ON THE ROAD WITHOUT FEAR. *TR

FAULTY BRAKES AT LOW VEHICLE MILEAGE. APPLYING BRAKES AT HIGHWAY SPEEDS RESULTS IN EXCESSIVE VEHICLE SHUDDER PROBABLY DUE TO WARPED ROTORS. THIS IN TURN RESULTS IN HIGHER THAN NORMAL STOPPING DISTANCES. MY FAMILY AND I HAVE 5 CHRYSLER GROUP VEHICLES, 2008 THRU 2010, ALL WITH THE SAME PROBLEM, SOME WITH MILEAGE AS LOW AS 5000 MILES. MY CHRYSLER MINIVAN CURRENTLY HAS ABOUT 10000 MILES. THE DEALER SAID THEY WOULD NORMALLY FIX IT UNDER WARRANTY, BUT SINCE IT HAS BEEN IN SERVICE FOR MORE THAN 12 MONTHS, THEY CAN'T/WON'T DO ANYTHING ABOUT IT. BRAKES ARE ONLY COVERED FOR 12MO OR 12000 MILES. IN MY OPINION THIS IS A PRODUCT DEFICIENCY AND, MORE IMPORTANTLY, A SAFETY DEFECT THAT CHRYSLER HAS HAD ON VARIOUS MODELS FOR A NUMBER OF MODEL YEARS. THESE VEHICLES SHOULD BE RECALLED. *TT

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT AFTER RECEIVING NHTSA CAMPAIGN ID NUMBER RECALL 10356632 (ELECTRICAL SYSTEM:IGNITION:SWITCH) AND IMMEDIATELY AFTER HAVING THE REPAIRS DONE, THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY ADVISED HIM THAT THEY WERE WAITING FOR ANOTHER RECALL TO BE ISSUED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 16,000. THE VIN WAS UNAVAILABLE. THE RECALL PART HAD CAUSED MORE PROBLEMS WITH MY VEHICLE THAN THE ORIGINAL PART. PRIOR TO THE RECALL WE DIDN'T HAVE ANY KNOWN ISSUES WITH THE IGNITION . NOW THE REPLACEMENT PART INTERFERE WITH TURNING ON THE CAR AND WE MUST WIGGLE THE IGNITION AROUND IN ORDER TO GET THE AIR CONDITIONING AND RADIO, NAV SYSTEM TO FUNCTION. PART DOESN'T FEEL LIKE IT FITS PROPERLY. UPDATED 10/12/2011 *LN *TR

I PURCHASED A USED 2010 CHRYSLER TOWN AND COUNTRY MINI-VAN IN MAY OF 2011. DURING THE TEST-DRIVE, I NOTED A PULSATING IN THE BRAKES AND, AS A CONDITION OF SALE, ASKED THAT THE BRAKES BE REPAIRED. ACCORDING TO THE DEALERSHIP, THE BRAKE PADS WERE REPLACED, AND THE ROTORS WERE "TURNED". UPON DELIVERY OF THE VEHICLE, I FOUND THE BRAKES TO BE OPERATING WITHOUT THE PULSATING. HOWEVER, AFTER THE PURCHASE, I FOUND THE PULSATING TO CONTINUE TO OCCUR AT HIGHWAY SPEEDS, AND THE VEHICLE WAS RETURNED TO THE DEALERSHIP AGAIN FOR REPAIR. I WAS TOLD THAT THERE WAS A RECALL FOR THE ROTORS, AND THAT THE ROTOR HAD BEEN REPLACED. ONCE AGAIN, I LEFT THE DEALERSHIP, NOTING SMOOTH BRAKE OPERATION. AFTER APPROXIMATELY 2 WEEKS, I BEGAN TO NOTICE THE PULSATING ONCE AGAIN AT HIGHWAY-SPEED BRAKING. ON SATURDAY, JULY 9TH, I WAS DRIVING ON A RURAL HIGHWAY. WHILE ON THE HIGHWAY, I SUDDENLY BEGAN TO HEAR A RUBBING NOISE, ACCENTUATED BY A RHYTHMIC KNOCKING SOUND. I REDUCED SPEED BY LETTING OFF THE ACCELERATOR AND CONTINUED TO LISTEN TO THE NOISE, TRYING TO DETERMINE EXACTLY WHERE IT WAS COMING FROM. I NEXT HEARD THE SOUND OF SOMETHING REBOUNDING OFF THE UNDERCARRIAGE, AND MADE THE DECISION TO STOP. UPON APPLYING THE BRAKES, I WAS MET WITH EXTREME SHUDDERING/PULSATING FROM THE BRAKES AS I PULLED TO THE SHOULDER. AS I INCREASED PRESSURE ON THE BRAKE PEDAL, A GRINDING NOISE COMMENCED FROM THE FRONT RIGHT AREA, AND SHORTLY AFTER THE VEHICLE CAME TO A FORCED STOP, AS THOUGH THE WHEELS HAD LOCKED UP. ON INSPECITION, IT APPEARED THE RIGHT FRONT BRAKE CALIPER HAD BROKE LOOSE, SHEERED AWAY SOME OF THE METAL FROM INNER PORTION OF THE RIM, AND THEN LODGED ITSELF AGAINST THE RIM, FORCING THE WHEEL TO LOCK IN PLACE. WE WERE VERY FORTUNATE THAT, AT THE TIME, WE WERE ON A RURAL HIGHWAY AND HAD TIME TO REDUCE SPEED BEFORE FORCFULLY BRAKING. HAD THIS OCCURRED AT A HIGHER SPEED, IN HEAVIER TRAFFIC, I FEAR THE OUTCOME MAY HAVE BEEN DRASTICALLY DIFFERENT. MY INFANT SON WAS IN THE VAN AT THE TIME. *TT

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR BRAKES WOULD MADE A LOUD SQUEAKING NOISE. THE DEALER DIAGNOSED THAT THE REAR BRAKE PADS WERE WORN AND THE ROTORS WERE OUT-OF-ROUND. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 18,125. UPDATED 09/08/11*LJ UPDATED 10/31/11

BRAKES STARTED SHUDDERING AT 7,550. TOOK TO DEALERSHIP. VERIFIED CONCERN, FOUND FRONT BRAKE ROTORS WARPED. "RUNOUT" ON LEFT FRONT ROTOR AND RIGHT FRONT ROTOR. PROBLEM PERSISTED. REMOVED AND REPLACED FRONT BRAKE ROTORS. WE REPLACED THE FRONT ROTORS (DEALERSHIP WOULD NOT COVER). VEHICLE BACK TO DEALERSHIP AT 19,012 MILES, BRAKES SHUDDERING AGAIN. REAR ROTORS WARPED (DEALERSHIP WOULD NOT COVER), WE REPLACED REAR ROTORS. BRAKE SHUDDER AGAIN AT 24,806, RETURNED ONCE AGAIN TO DEALERSHIP. ACKNOWLEDGED PULSATION. NOTHING DONE. WE KEPT THE 2ND SET OF ROTORS FROM THE FRONT. WILL CONTINUE TO KEEP PARTS. WE HAVE A SMALL CHILD THAT RIDES IN THE CAR DAILY. EXTREMELY CONCERNED REGARDING SAFETY. *TT

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 25 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS HOWEVER, THE DEALER WAS UNABLE TO LOCATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED IF THE DEALER COULD NOT DIAGNOSE THE VEHICLE, THEN THEY WOULD NOT BE ABLE TO ASSIST. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 51,400.

ON JULY 5TH, 2011 THE ABOVE MENTIONED CHRYSLER VAN LEFT THE HIGHWAY AT A SPEED OF APPROXIMATELY 65 MILES AN HOUR AND ENTERED A DRAINAGE BASIN. THE VEHICLE CAME TO AN ABRUPT STOP WHEN THE FRONT OF THE VEHICLE CAME INTO CONTACT WITH AN EARTH "BERM" THAT ACTED AS A WALL FOR THE DRAINAGE BASIN. THE ENTIRE FRONT OF THE VEHICLE WAS DAMAGED TO A POINT THAT IT WAS CONSIDERED TO BE A TOTAL LOSS BY THE INSURANCE COMPANY. THE RADIATOR WAS PUSHED BACK INTO THE ENGINE COMPARTMENT AND THE FRONT BUMPER WAS PULLED COMPLETELY UNDER THE VEHICLE. TWO TIRES WERE FLATTENED AND SOME MINOR BODY DAMAGE WAS DONE TO THE REAR OF THE VEHICLE AS WELL. BUT, NOT A SINGLE AIR BAG DEPLOYED DURING, OR AFTER THIS INCIDENT.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIDN ID NUMBER 11V139000 (ELECTRICAL SYSTEM:IGNITION). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. ACCORDING TO THE RECALL NOTICE, THE PARTS WERE SUPPOSED TO BE MADE AVAILABLE ON JULY 15, 2011. THE DEALER ALSO STATED THAT THE MANUFACTURER ONLY MADE AVAILABLE TWO SETS OF PARTS PER DEALER AND THAT ONE HUNDRED AND TWENTY OTHER VEHICLES WERE SCHEDULED TO HAVE THE SAME REPAIRS PERFORMED. THE CONTACT EXPRESSED CONCERN OVER THE AVAILABILITY OF THE PARTS. THE FAILURE MILEAGE WAS 20,000. UPDATED 08/15/11 *BF

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WOULD STALL INTERMITTENTLY. THE VEHICLE WAS REPAIRED UNDER THE NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM:IGNITION), BUT THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER AND MANUFACTURER WERE NOTIFIED BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 13,000. UPDATED 03/05/12*LJ THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 03/14/14

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE PARKED, HE ATTEMPTED TO OPEN THE REAR PASSENGER SIDE AUTOMATIC SLIDING DOOR. ONCE THE DOOR WAS OPENED HALF WAY, IT BEGAN TO UNEXPECTEDLY CLOSE. THE FAILURE RECURRED A TOTAL OF FOUR TIMES. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

MY 2010 TOWN & COUNTRY 19K MILES NOW STARTING TO CUT OFF WHILE DRIVING. IT IS GETTING WORST, WHEN GOING DOWN INCLINES AND COMING OUT OF DRIVEWAYS THE VAN CUTS OFF. I AM NOW SCARED TO DRIVE IT. *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM:IGNITION). TWO AUTHORIZED DEALERS WERE NOTIFIED AND THE CONTACT WAS INFORMED THEY WERE UNSURE WHEN PARTS WOULD BE AVAILABLE TO REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED AFTER RECEIVING A RECALL NOTICE FOR 11V139000 (ELECTRICAL SYSTEM:IGNITION) THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THEY RECEIVED TWO PARTS EVERY WEEK AND THE CONTACT HAD TO PLACED ON A WAITING LIST. THE CONTACT STATED IF THE DEALER ONLY RECEIVED TWO PARTS PER DEALER FOR THE RECALL REMEDY, THE VEHICLE WOULD NOT BE REPAIRED UNTIL NEXT YEAR. THE CONTACT CALLED THE MANUFACTURER REGARDING THE RECALL AND THEY CONFIRMED THAT TWO PARTS WERE SENT TO EACH DEALER EVERY WEEK. THE CONTACT STATED THE VEHICLE WOULD NOT BE REPAIRED IN A TIMELY MANNER. THE FAILURE MILEAGE WAS 13,000.

SPOUSE WAS ENTERING A PARKING SPACE WITH FOOT ON BRAKE, WHEN VEHICLE UNEXPECTEDLY ACCELERATED, JUMPING OVER STOP CURB AND HITTING BUSHES. THIS IS THE SECOND TIME THIS HAS OCCURRED, BUT THE FIRST TIME THE VEHICLE WAS IN PARK. VEHICLE IS A 2010 MODEL WITH 8000 MILES. VEHICLE WAS TAKEN TO CHRYSLER DEALERSHIP FOR EVALUATION AND BODY REPAIR. COST WAS JUST OVER $1000, HALF OF WHICH I HAD TO PAY DUE TO INSURANCE DEDUCTIBLE. CHRYSLER REP HAS INSPECTED CAR, BUT I HAVE NO DECISION FROM HIM YET. DAMAGE WAS MOSTLY COSMETIC (BUMPER, SCRATCHES, WHEEL WELL AND TIRE PRESSURE MODULE). *TR

HAVE A 2010 TOWN AND COUNTRY. VEHICLE STALLED FOR NO REASON AND WAS TAKEN TO DEALER. THEY SAID THEY REINSTALLED SOFTWARE AND WERE GOING TO SEND PAPERWORK. THEY HAVE NOT. SINCE THEN THE CAR HAS STALLED SIX MORE TIMES AND WE WILL BE TAKING IT BACK TO DEALER. WHEN WILL CHRYSLER ACKNOWLEDGE THEY HAVE A PROBLEM? *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BRAKE PEDAL WOULD NOT RESPOND WHEN DEPRESSED. THE CALIPER WAS FROZEN AND WOULD NOT RELEASE. THE CONTACT STATE THAT A GRINDING NOISE WAS HEARD FROM THE VEHICLE WHEN DRIVING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO INSPECTED THE BRAKES AND ADVISED THAT THE CALIPERS, BRAKE LINE AND ROTORS WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT THERE WERE NO RECALLS FOR THE FAILURE AND OFFERED NO OTHER ASSISTANCE. THE FAILURE MILEAGE WAS 48,000.

DRIVING 2010 CHRYSLER TOWN AND COUNTRY AND WAS ACCELERATING INTO A LEFT TURN FROM A STOP SIGN WHEN THE VEHICLE'S ENGINE AND ELECTRICAL SHUT DOWN COMPLETELY. WAS ABLE TO COAST TO SIDE OF ONE WAY STREET JUST IN TIME TO AVOID COLLISION WITH APPROACHING VEHICLE. RESTARTED AND RAN NORMALLY. NO INDICATORS OR SERVICE LIGHTS BEFORE OR AFTER. *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING AN ABNORMAL SQUEAKING AND THE DRIVER SIDE BRAKE WAS FOUND TO BE JAMMED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE SLIDERS ON THE REAR BRAKES WERE CORRODING AND NEEDED TO BE CLEAN AND LUBRICATED. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE SINCE THEY CONSIDERED THE FAILURE AN ENVIRONMENTAL ISSUE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 20,050 AND THE CURRENT MILEAGE WAS 20,200.

THE IGNITION ON OUR 2010 CHRYSLER TOWN AND COUNTRY SHUTS OFF TO THE ACCESSORIES MODE FOR NO APPARENT REASON. IT HAS DONE THIS WHEN PARKED AND TWICE WHEN I WAS EXITING OUR DRIVEWAY. WE TOOK IT INTO THE DEALERSHIP BUT THEY CAN NEVER REPLICATE THE SITUATION AND WHEN THEY MADE A CALL TO CHRYSLER THEY STATED IT WAS MADE TO WORK LIKE THAT. THIS IS A VERY UNSAFE ISSUE THAT NEEDS TO BE ADDRESSED BEFORE SOMEONE DIES!! *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED. UPON RESTART, THE VEHICLE CONTINUED TO OPERATE AS NORMAL. THE FAILURE RECURRED ONCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 38,000.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE BRAKE PEDAL BEGAN TO PULSATE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FRONT BRAKES, REAR BRAKES AND ROTORS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 23,000.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY TOURING. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS AND THE CONTACT WAS INFORMED THAT A SPACER NEEDED TO BE REPLACED. A YEAR AFTER THE REPAIR, THE FAILURE BEGAN TO RECUR. THE DEALER AND MANUFACTURER WERE BOTH NOTIFIED, BUT NEITHER OFFERED ANY ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 42,000.

OUR 2010 CHRYSLER TOWN AND COUNTRY IS HAVING THE FOLLOWING ISSUE: THE ENGINE SHUTS OFF FOR NO APPARENT REASON. IT HAS DONE THIS WHEN SITTING STILL AND WHILE BEING DRIVEN. THE LATEST INCIDENT MY WIFE WAS DRIVING DOWN AN INTERSTATE HIGHWAY AT HIGHWAY SPEEDS AND THE VAN'S ENGINE SHUT OFF. THE LAST FEW TIMES WE HAVE HEARD A SOUND FROM THE AREA OF THE KEY/IGNITION SWITCH LIKE THE KEY MAY HAVE MOVED OUT OF THE ON POSITION OR POPPED OUT. WE HAVE TAKEN IT TO THE DEALER SEVERAL TIMES BUT THEY CAN NEVER REPLICATE THE SITUATION. THIS IS A DANGEROUS SITUATION ESPECIALLY WHEN DRIVING AT HIGHWAY SPEEDS ON A BUSY EXPRESSWAY. *TR

VEHICLE SHUTS DOWN WHILE DRIVING. KEY SWITCHES FROM ON TO ACC AND THE ENGINE, STEERING, BRAKES AND OTHER OPERATIONS STOP. VEHICLE CAN BE RESTARTED RIGHT AWAY, BUT SITUATION RECURS UNEXPECTEDLY, PARTICULAR WHEN HITTING BUMPS IN THE ROAD. *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT AN EXTREME AMOUNT OF BRAKE DUST ACCUMULATED ON THE REAR WHEELS. THE CONTACT ALSO STATED THAT THE REAR BRAKES WOULD INTERMITTENTLY ENGAGE UNEXPECTEDLY AT LOW SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURE. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE REAR BRAKES AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 12,000.

FIRST I JUST FOUND THIS SITE. I BOUGHT THIS VAN ON APRIL 30,2011. IN JUNE I WAS PULLING OUT OF GAS STATION AND VAN SHUT DOWN. I THOUGHT THAT IS WEIRD. THEN AGAIN 3 MORE TIMES FROM THEN. ON AUGUST 31,2011 I WAS MAKING A LEFT TURN AT A LIGHT AND IT SHUT DOWN AGAIN. THIS TIME WE WENT ONTO THE MEDIAN TAKING OUT THE FRONT END, TIRES TRANNY, OIL PAN, ECT. MY KIDS WERE WITH ME. THEN I RECEIVE A RECALL NOTICE ON IT. I WENT THROUGH MY INSURANCE CUZ I DIDN'T KNOW I WASN'T SUPPOSE TO. ALL CHRYSLER DID WAS PUT A RUBBER RING IN THE ING. TO KEEP THE KEY FROM SHUTTING OFF. THEY WONT DO ANYTHING ELSE TO HELP. IM PAYING FOR A CERTIFIED CAR. ITS NOT RIGHT. NOW THERE'S PROBLEMS WITH THE RADIO, ALL THE ELECTRICAL. THE KEY FIX BROKE MY KEY AND HAD TO TRADE IT FOR ANOTHER, OH CHRYSLER WAS WILLING TO PAY FOR THAT BUT WANTED THE OLD. I HAVE NIGHTMARES OF IT HAPPENING ON THE FREEWAY AND THE ACCIDENT REALLY MESSED UP MY CURRENT CHRONIC CONDITIONS. THE DEALERSHIPS HAD TO OF BEEN CONTACTED ABOUT THIS RECALL AND THEY STILL SOLD THIS VAN TO THE CONSUMERS. IT SHOULD BE ILLEGAL. I NEED A LAWYER WILLING TO HELP ME GET OUT FROM UNDER THIS VAN. I SHOULDN'T HAVE TO PAY FOR A PRE CERTIFIED VEHICLE THAT WAS IN ACCIDENT DO TO CHRYSLERS FAULT. WE ALL NEED TO TAKE ACTION. DON'T YOU THINK? *TR

I HAVE A 2010 TOWN AND COUNTRY. STEERING WHEEL STARTED TO VIBRATE AROUND 29,000 MILES. TOLD I NEEDED NEW ROTORS AND BRAKE PADS. CHRYSLER HAS BEEN USING FAULTY ROTORS FOR THE LAST 3 MODELS AND NEEDS TO RECALL VANS. INEXCUSABLE THAT I SHOULD HAVE TO PAY FOR NEW BRAKES WITH A CAR THAT IS ONLY 1 1/2 YEARS OLD. *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE THE BRAKES WERE CHANGED AND THE ROTORS WERE RESURFACED. 13,000 MILES LATER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 27,000 AND THE CURRENT MILEAGE WAS 40,000. UPDATED 05/28/13*LJ THE CONSUMER STATED THE BRAKES WOULD HEA UP AND WARP THE ROTORS, EXTREMLY FAST. THE ROTORS HAVE BEEN RESURFACED AND REPLACED TWICE, AND THEY CURRENTLY NEED TO BE REPLACED AGAIN. UPDATED 06/11/13

NO WARNING, VAN SHUTS DOWN WHILE DRIVING. HAS OCCURRED 3 TIMES IN THE LAST 5 WEEKS, ONCE ON TOWN ROAD AND TWICE ON HIGHWAY. *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO IMMEDIATELY RESTART THE VEHICLE AND STATED THAT THE FAILURE WOULD RECUR SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO RESET THE COMPUTER TO THE ORIGINAL FACTORY SPECIFICATIONS, HOWEVER FOUR DAYS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE CONTACT WAS AWAITING FURTHER INSPECTION. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THEY WOULD ISSUE A RECALL BY THE END OF MAY 2011. THEY OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 34,000.

TRAVELING IN MARKED 70MPH ZONE IN NUMBER TWO LANE OF WESTBOUND TRAFFIC. ENGINE SUDDENLY CUT OFF. LUCKILY COULD COAST THROUGH TWO LANES TO SIDE OF FREEWAY. CAR STARTED UP AND GOT HOME. NEXT DAY, TOOK TO DEALER WHO COULD NOT FIND ANY PROBLEMS IN CAR'S COMPUTER. NOR, COULD FIND PROBLEM WHEN TEST DRIVING. DEALER SAID THEY COULDN'T DO ANYTHING MORE UNLESS THERE WAS A RECALL. I WAS ALMOST REAR ENDED WHEN ENGINE FAILED. I ALSO LOST STEERING AND BRAKES, AND CAR WAS DIFFICULT TO CONTROL UNTIL RESTARTED.

TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY, TOURING EDITION. THE CONTACT STATED THAT AT LOW SPEEDS WHILE DRIVING AROUND A CORNER THE VEHICLE WOULD STALL. WHEN THE DIAGNOSTIC TEST WAS PERFORMED THE DEALER STATED THAT THERE WAS NO FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 33,800 AND THE CURRENT MILEAGE WAS 34,000.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BRAKES WERE REPLACED IN MAY 2011 BUT THEY WORE PREMATURELY AND NEEDED ANOTHER REPLACEMENT. THE DEALER REPLACED THE REAR BRAKES, RESURFACED THE ROTORS, CLEANED AND LUBED THE CALIBER BRACKETS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE CURRENT MILEAGE WAS 27,000 AND THE FAILURE MILEAGE WAS 22,017.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. IN ADDITION, THE CONTACT STATED THAT THE LOCKING DEVICE FAILED TO HOLD THE WHEELCHAIR IN PLACE INTERMITTENTLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AND THE CIRCUIT BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300.

MY 2010 CHRYSLER T&C MY CAR ENGINE SHUT OFF WHILE DRIVING. KEY MOVED ITSELF TO ACC POSITION. LOST POWER STEERING. *TR

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STARTED THE VEHICLE AND A WARNING INDICATOR ILLUMINATED INTERMITTENTLY, FOLLOWED BY THE ENGINE STALLING. THE VEHICLE WAS RESTARTED YET THE FAILURE RECURRED WHILE DRIVING AT ANY SPEED AND WHEN FIRST STARTING THE IGNITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE SAME FAILURE. THE CONTACT WAS AWAITING THE ARRIVAL OF A PART NEEDED FOR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.

I WAS PUTTING THE STOW AND GO SEAT (BEHIND DRIVER'S SEAT) INTO THE STORAGE COMPARTMENT. I WAS HOLDING UP THE FLOOR BOARD FLAP IN MY LEFT HAND AND USED MY RIGHT HAND TO LIFT THE FOLDED SEAT INTO THE FLOOR COMPARTMENT. AS I FOLDED THE SEAT INTO THE COMPARTMENT, MY RING FINGER ON RIGHT HAND GOT WEDGED OR CAUGHT IN THE SEAT MECHANISM. I COULD NOT GET THE FINGER OUT. I RETURNED THE SEAT TO THE UPRIGHT POSITION THINKING THAT THE FINGER WOULD BECOME LOOSE AND I COULD REMOVE IT. IT STILL WOULD NOT COME OUT. I WAS IN OUR GARAGE AND MY WIFE WAS AWAY. THERE WAS NO WAY I COULD GET MY FINGER OUT BY MYSELF. I WAS ABLE TO YELL TO A NEIGHBOR WHO CAME OVER. HE UNSCREWED ONE SCREW AND THEN USED THE SCREWDRIVER TO PRY MECHANISM OPEN SUFFICIENT WHERE I COULD REMOVE THE FINGER. I SUSTAINED A BROKEN FINGERNAIL AND CUT TO THE FINGER. HAD THE NEIGHBOR NOT HEARD ME, I WOULD HAVE STUCK UNTIL SOMEONE ARRIVED TO HELP ME.

TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING 50 MPH WHEN HE DROVE OVER A ROAD BUMP AND THE KEY MOVED FROM THE ON POSITION TO THE ACCESSORY POSITION, CAUSING THE VEHICLE TO STALL WITHOUT WARNING. THE CONTACT SHIFTED INTO NEUTRAL AND WAS ABLE TO RESTART. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE THE CONTACT WAS ADVISED TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER THEN REFERENCED NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM: IGNITION) AND ADVISED THAT THE FAILURE COULD BE RELATED BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.

TL*THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE AUTOMATIC REAR LIFTGATE WOULD RELEASE IN AN OPEN POSITION WITHOUT INTENT. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE KEY FOB WAS REPLACED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. UPDATED 8/29/11 *CN UPDATED 09/21/11

2010 CHRYSLER TOWN & COUNTRY, UNIT 1 WAS TRAVELING EASTBOUND ON THE OHIO TURNPIKE AT MILE POST 124 IN THE LEFT CENTER LANE, UNIT 1 HOOD LATCH FAILED CAUSING THE HOOD OPEN STRIKING THE FRONT WINDSHIELD. UNIT 1 PULLED OFF ONTO THE NORTH SHOULDER TO FINAL REST. *BF ACCORDING TO THE POLICE REPORT, THE LATCH WAS STILL ATTACHED TO THE HOOK ON THE VEHICLES FRAME. THE HOOD LATCH WAS MISSING AND THE SCREWS APPEARED TO BE STRIPPED. THE DRIVER CLAIMED HE SECURED THE HOOF AFTER CHECKING THE FLUIDS ON MARCH 25, 2011. THE DRIVER STATED THE HOOD WAS REPAIRED PREVIOUSLY, DUE TO A PRIOR CRASH. (OHIO TRAFFIC CRASH REPORT # 10-0231-90)*JB UPDATED 05/11/11* BF